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Malware Guide: How to Remove DownloadAdmin

What is DownloadAdmin/ Updateadmin?

As a digital creation of Blueis, the DownloadAdmin application peruses your computer system for programs/applications that are outdated. This program then makes the necessary updates/installation on your computer, as if it were the Administrator. While most people might consider this application harmful, scrutinizing the Digital Publisher/Creator of the application should be reason enough to remove DownloadAdmin (and any other associated program) from your computer. Why? Blueis is infamous for producing/distributing “adware type software”, according to herdProtect Anti-Malware. Is that not a plausible reason for you to remove applications associated with that publisher? Additionally, DownloadAdmin not only updates your outdated applications, but it installs additional programs - usually utility tools and search toolbars. This is a sly way to promote third-party software and to get ads loaded onto your computer system.

Technical details about DownloadAdmin include:

Digital Publisher: Blueis

Product Version: 4.0.0.1

Original File Name: DownloadAdmin

Entry Point:  0x0000234A

Assessment of DownloadAdmin

For this assessment, the DownloadAdmin file was obtained and installed on a test computer. After the DownloadAdmin/Updateadmin application was installed, it made several modifications to the computer system. These modifications may class the newly installed file as a PUP (potentially unwanted program). Outlined below is what took place after the file was installed.

  • Updated an outdated application installed on the computer

Subsequent to the update made by Updateadmin, I thought the PUP had run its course. However, it was not quite finished. It was after scanning the contents/programs of my Local Drive, I stumbled on an additional program, one that I did not download or install, at least not intentionally. As predicted, the DownloadAdmin application scanned through the computer system (in the blink of an eye), during installation and made adjustments to an application already installed. This program was the Mozilla Firefox. Since Mozilla Firefox was rarely used on the PC in question, the DownloadAdmin application thought it quite appropriate to revive the Mozilla Firefox browser, by replacing it with the latest or more contemporary version.

  • Installed a search toolbar

While DownloadAdmin did request permission to install an updated version of my Browser, it provided no warning about installing a search toolbar. This is quite shady and deceptive. In addition to updating the Internet Browser, DownloadAmin also installed the SearchProtect toolbar (Conduit). This toolbar is no stranger to the market as I’ve encountered it on several occasions during my assessment of malware.

Should you remove DownloadAmin?

That decision is totally yours to make. However, here are some reasons why most people would consider that program unwanted

  • It updates your outdated programs

In most cases, at least those I’ve seen, if a user has a program installed, they don’t necessarily want a new version of that program. In fact, this PUP could spell trouble since some programs, especially paid, require a license to use the software. When that program is updated/ upgraded, you might have to acquire a new license to get it to work.

  • Unnecessary program

If you’re totally lackadaisical and loathe the idea of doing work yourself, this program might come in handy. Many users will update their computers manually by using Microsoft’s preinstalled/pre-programmed updater in their computer’s Control Panel. This option searches for and installs all the necessary programs to keep your computer safe and secure. The DownloadAdmin program only occupies needed space and resources on your computer. However, what’s good about this program is that it doesn’t operate at the start time so it doesn’t necessarily cause unnecessary lags on your computer.

  • Modifies your search experience

By installing a search toolbar called SearchProtect, Updateadmin modifies or changes the browsing experience you’re accustomed to. SearchProtect hijacks your browser and changes your homepage to their choice while removing yours. This is often hard to reverse since the publisher created this software to remain once installed.

To completely remove DownloadAdmin from your computer, click here to download and install Spyhunter

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Error Code 80070490 - What is it?

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KMODE_EXCEPTION_NOT_HANDLED
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To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.

Option 1 – Try running the DirectX Diagnostic Tool

Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 2 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
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    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try updating or reinstalling your Graphics drivers

Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.
  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 5 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel

In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.
  • Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
  • After that, navigate to the 3D settings section.
  • Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
  • Now click on Apply located at the bottom-right corner of the window to save the changes made.
  • Restart your computer.

Option 7 – Try turning off NVIDIA Surround

Note that this option is only applicable if your computer is using the NVIDIA Graphics card.
  • In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
  • After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
  • Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
  • Restart your computer.
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Fix Cannot load Management Console
TPM, also known as Trusted Platform Module, is a specialized chip used for security as well as encryption of users’ private data like Fingerprint, Facial data, and many more. TPM also comes with a Management Console and if you are not able to load the Management Console and you got the “Cannot load Management Console” error instead, read on as this post will guide you in fixing the problem. This type of issue usually happens when you clear or disable the TPM using the settings in the BIOS and so when you run the Trusted Platform Module Management console, you encounter the error. To fix the “Cannot load Management Console” error in your Windows 10 computer, here are some options you should check out.

Option 1 – If TPM is cleared in the BIOS:

If the Trusted Platform Module is cleared in the settings of the BIOS, you have to close and restart the TPM Management console or TPM.msc once again. It could be that the TPM Management has to reload the changes again after you’ve made them which is why you encounter the “Cannot load management console” error.

Option 2 – If TPM is disabled in the BIOS:

If you opted to disable TPM using the BIOS settings or you have turned it off by accident, then you have to enable it back and you have two options to do that – you can either enable TPM from the BIOS or using the Windows PowerShell. For more details, refer to the instructions below.

Enabling TPM from the BIOS:

  • You need to first reboot your PC and then go to the BIOS.
  • From there, look for TPM under the security options and in case the TPM management option has been disabled or greyed out, refer to the sub-steps given below to make it active again
    • Enable the Admin password in the BIOS.
    • Then go back to the TPM settings and check if the TPM management is already available.
  • After that, you should now be able to enable TPM. Remember that it’s always a good idea to have an ADMIN password for your BIOS as it makes sure that no one can change the settings in your computer BIOS and Security level options.

Enable TPM via Windows PowerShell:

  • This second option is a lot easier compared to the first one if you have admin privileges. So once you’ve opened the Windows PowerShell with admin privileges, you need to run the following command:
    • $tpm = gwmi -n rootcimv2securitymicrosofttpm win32_tpm
    • $tpm.SetPhysicalPresenceRequest(6)
  • After you execute the commands given above, you need to restart your computer.
  • Now, once your computer has restarted, you need to accept any BIOS prompts and then check if the “Cannot load management console” error is now fixed.
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