Easy Remove ShopAtHome Guide

Driver Verifier is a built-in tool in Windows 10 that monitors device drivers on your computer, if it detects issues with drivers, it will attempt to fix the issue. If you are encountering Blue Screen for a Driver and after running Driver Verifier you get another with message DRIVER_VERIFIER_DETECTED_VIOLATION ten follow this article step by step in order to solve it. There is a chance that you will maybe even have to do this in safe mode, if that is your case, login into safe mode and proceed, otherwise proceed normally.

1. Update Device Drivers

   the most common issue with the blue screen is old Drivers, in most cases, graphical drivers, update all Drivers with the latest versions and see if this will resolve the issue.

2. Stop or uninstall Virtualization software

   Virtua machine software is a great way to have a safe environment and to experiment while preserving your Windows installation intact, however sometimes due to the nature of these applications they can be a case for blue screen errors. Stop virtualization software to see if it will remove the issue. If that is the case, try another virtualization application

3. Disable Driver Verifier

   Press ⊞ WINDOWS + X to open the secret menu Click on Command Prompt (admin) Inside command prompt type: verifier and press ENTER Select the Delete existing settings radio button Click Finish Reboot your computer

4. Reset Driver Verifier

   Press ⊞ WINDOWS + X to open the secret menu Click on Command Prompt (admin) Inside command prompt type: verifier /reset and press ENTER Reboot your computer

5. Use system restore

   Rollback Windows to the previous state where everything was working fine.

What is Babylon?

Babylon is a self-published computer dictionary and translation program. Babylon is a tool used for translation and conversion of currencies, measurements, and time, and for obtaining other contextual information. The program also uses a text-to-speech agent so users hear the proper pronunciation of words and text. Babylon’s translation software adds the Babylon toolbar identified as a browser hijacker. This toolbar may modify the homepage of the browser. It adds a Scheduled Task, Startup file, and Registry Keys that allow it to run at any time. A Windows Firewall exception is also added for the software, allowing it to connect to the internet without content.

About Browser Hijackers

Browser hijacking is actually a type of unwanted software program, commonly a browser add-on or extension, which causes modifications in browser settings. Browser hijackers will do a number of things on your computer. Often, hijackers will force hits to internet sites of their choice either to increase targeted traffic generating higher ad revenue, or to obtain a commission for each and every user visiting there. It could seem harmless, but the majority of these websites aren’t legitimate and can present a significant risk to your online safety. Additionally, hijackers can make the entire infected system fragile – other harmful malware and viruses will take hold of these opportunities to get into your PC effortlessly.

Signs of browser hijacker malware

There are several symptoms of browser hijacking. Here are a few of them: the home page of your browser is changed all of a sudden; new bookmarks pointing to porn websites are added to your favorite pages; the default browser settings have been modified and/or your default search engine is altered; unsolicited new toolbars are added to your internet browser; you notice a lot of pop-ups on your computer screen; your web browser gets sluggish, buggy, crashes frequently; you cannot go to certain sites such as homepages of anti-malware software.

How it infects your computer

Browser hijackers may use drive-by downloads or file-sharing networks or perhaps an email attachment in order to reach a targeted computer system. They may also originate from any BHO, browser extension, toolbar, add-on, or plug-in with malicious intent. Sometimes you might have accidentally accepted a browser hijacker as part of a software bundle (usually freeware or shareware). Examples of well-known browser hijackers include Fireball, GoSave, Ask Toolbar, CoolWebSearch, Babylon Toolbar, and RocketTab. The existence of any browser hijacker on your system will considerably diminish the browsing experience, monitor your online activities that lead to troublesome privacy issues, produce system stability issues and finally cause your PC to slow down or to a nearly unusable state.

Browser hijacker removal tips

Some hijackers can be easily removed by deleting the free software they were included with or by eliminating any add-ons you’ve recently added to your computer system. Sadly, most of the software packages used to hijack a web browser are intentionally designed to be hard to eliminate or detect. And there’s no denying the fact that manual fixes and removal can be quite a difficult task for an inexperienced PC user. Besides, there are numerous risks associated with fiddling around with the pc registry files. Anti-malware application is extremely efficient when it comes to picking up and eliminating browser hijackers that regular anti-virus program has overlooked. To get rid of any kind of browser hijacker from your PC, you could download this top-notch malware removal tool – Safebytes Anti-Malware.

What To Do If You Cannot Install Safebytes Anti-Malware?

Practically all malware is inherently unsafe, but certain types of malicious software do much more damage to your computer than others. Certain malware types alter browser settings by adding a proxy server or modify the PC’s DNS configurations. In such cases, you will be unable to visit some or all websites, and thus unable to download or install the required security software to clear out the infection. So what you should do if malware prevents you from downloading or installing Anti-Malware? Even though this sort of problem can be tougher to get around, there are some actions you can take.

Boot Windows in Safe Mode

If the malware is set to run at Windows start-up, then booting in Safe Mode should prevent it. Just the minimum required applications and services are loaded when you start your laptop or computer into Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, follow the instructions below. 1) After switching on the computer, hit the F8 key before the Windows splash screen begins to load. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to select Safe Mode with Networking and press ENTER. 3) Once this mode loads, you should have the internet. Now, make use of your internet browser normally and navigate to https://safebytes.com/products/anti-malware/ to download Safebytes Anti-Malware. 4) Immediately after installation, do a full scan and allow the software to delete the threats it detects.

Obtain the antivirus software using a different browser

Certain malware may target vulnerabilities of a particular browser that obstruct the downloading process. The best way to overcome this problem is to opt for a web browser that is well known for its security measures. Firefox comprises built-in Phishing and Malware Protection to help keep you secure online.

Install security software on a flash drive

Another option is to store and run an antivirus program completely from a Thumb drive. Try these simple actions to clear up your affected computer using a portable antivirus. 1) Use another virus-free computer to download Safebytes Anti-Malware. 2) Mount the USB drive onto the same PC. 3) Double-click the exe file to run the installation wizard. 4) When asked, choose the location of the pen drive as the place in which you would like to store the software files. Do as instructed on the screen to finish up the installation process. 5) Remove the flash drive. You may now utilize this portable anti-malware on the infected computer. 6) Double-click the antivirus software EXE file on the pen drive. 7) Press the “Scan Now” button to start the virus scan. If all the previously mentioned methods are not able to help you in downloading and installing the anti-malware, then you have no option but to reinstall the computer’s operating system to wipe out all of the data, including the harmful programs which are obstructing the anti-malware installation. If you are unclear regarding which method works best for you, simply call 1-844-377-4107 to speak to our computer professionals who can walk you through the process to fix your infected computer system.

SafeBytes AntiMalware Overview

Today an anti-malware program can protect your PC from different kinds of internet threats. But how to decide on the best one among countless malware protection application that is available in the market? You may be aware, there are several anti-malware companies and products for you to consider. A few of them do a good job in eradicating malware threats while many will harm your computer themselves. While looking for an anti-malware program, pick one which provides dependable, efficient, and total protection against all known computer viruses and malware. With regards to commercial application options, many people select popular brands, like SafeBytes, and they are quite happy with it. Safebytes is among the well-established computer solutions firms, which offer this all-inclusive anti-malware program. When you have installed this software, SafeBytes' sophisticated protection system will make sure that no viruses or malware can seep through your PC. SafeBytes anti-malware provides a myriad of enhanced features which set it apart from all others. The following are some of the great features included in the tool. Optimum AntiMalware Protection: With its enhanced and sophisticated algorithm, this malware removal tool can detect and remove the malware threats hiding within your computer system effectively. Real-time Active Protection: SafeBytes offers entirely hands-free real-time protection and is set to monitor, block, and destroy all computer threats at its very first encounter. They’re highly efficient in screening and getting rid of numerous threats because they’re regularly revised with new updates and safety measures. Web Filtering: Through its unique safety score, SafeBytes notifies you whether a site is safe or not to visit it. This will ensure that you’re always certain of your online safety when browsing the world wide web. Light-weight: This program is not “heavy” on the computer’s resources, so you’ll not notice any performance difficulties when SafeBytes is operating in the background. 24/7 Guidance: You can obtain totally free 24/7 technical assistance from their IT experts on any product queries or PC security concerns. SafeBytes has put together an excellent anti-malware solution to help you conquer the latest computer threats and virus attacks. There is no doubt that your computer system will be protected in real-time as soon as you put this software to use. So if you’re trying to find a comprehensive antivirus program that’s still easy to use, SafeBytes Anti-Malware is exactly what you need!

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Babylon without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised. The following files, folders, and registry entries are created or modified by Babylon

You might have experienced a situation when you restarted your Windows 10 PC after an upgrade and you tried logging into your account but only a screen with a message saying, “Preparing Windows”. If the screen only stays that way, this indicates that Windows 10 is trying to complete the upgrade or waiting for some files to load up so that you can use your account. Some users also reported that when they tried logging into their accounts, they also get the same message on their screens. To resolve this issue, read on as this post will show you what you can do if your Windows 10 PC is stuck on the “Preparing Windows” screen. A lot of users have tried logging back into their account once more but to no avail as the same screen still greets them. And even when they tried the Ctrl + Alt + Del combo, it still didn’t work. This only goes to show that your account might somehow be corrupted.

Option 1 – Try booting your PC into Safe Mode

The first thing you can do to resolve the issue is to try booting your computer into Safe Mode and then log in using an Admin account. If it seems like your admin account has caused the problem, you need to create an admin account first and then log in after you reboot into the account and then log off. After that, restart your PC normally and check if the problem’s resolved or not. If not, refer to the next given option below.

Option 2 – Try to repair your corrupted profile via Registry

In this second option, you can try to repair the corrupted profile using the Registry but before you proceed, make sure to create a System Restore Point and then follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “regedit” in the field and hit Enter or click OK to open the Registry Editor.
• Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
• Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double-click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
• You should know which among the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
• After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
• Exit the Registry Editor and restart your computer to apply the changes made.

Option 3 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why your screen is stuck at “Preparing Windows”. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try to repair hard disk errors using the Chkdsk utility

You can also run the Chkdsk utility to resolve the problem. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them.
• chkntfs /t
• chkntfs /t:10

As you know, Windows 10 supports a variety of peripherals which includes a long list of printers. However, a number of users reported that they encountered a glitch on their Windows 10 computers where they receive Can’t print a file and a prompt to save the Word, PDF file, and so on each time they try to print the file. This kind of issue is not common and could be due to various reasons like the malfunctioning of device drivers, misconfiguration of the printer’s settings, and so on. There are several options you can check out to resolve the problem. You can try to run the built-in troubleshooter or check the configuration of the printer, as well as update or reinstall the driver for printers or reset the printer. For more details, refer to each one of the options provided below and make sure to follow them carefully.

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Next, type “exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
• Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try checking the printer’s configuration

The next thing you can do to fix the problem is to check the configuration of the printer since there are instances when there could be some misconfiguration with the settings of the printer that may result in several issues like this one.

• First, you need to open Control Panel and from there, look for the option Devices and printers and open it.
• After that, right-click on the entry of your printer that you want to use in printing documents and select the Set as a default printer option.
• You could also try to open PDF and then go to the Print dialog box and uncheck the Print to file option.

Option 3 – Try to update or reinstall the printer driver

The problem with your printer might also be caused by corrupted or outdated drivers. Thus, you can try to either update or reinstall it. How? Follow the steps below.

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
• Restart your PC and then click the “Search automatically for updated driver software” option.
• Now uninstall and remove the printer driver software and reinstall it then refresh.

Option 4 – Try to reset the settings of the Printer or reinstall it

If none of the three options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

• First, go to Settings > Devices > Printer and Scanners.
• After that, select the printer and select the Remove Device option.
• Once done, restart your computer and check again and see if the error is now fixed.

If you encounter the MUP_FILE_SYSTEM Blue Screen error with a value of 0c00000103, then it indicates that the multiple UNC provider or MUP has got an invalid of unexpected data. This can lead to the fact that the MUP cannot channel a remote file system request to a network redirector, the UNC, or Universal Naming Convention provider. There are several ways you can fix the MUP_FILE_SYSTEM Blue Screen Error on your Windows 10 computer, you can try to check the hardware of your computer physically, update or rollback some device drivers, run the Driver Verifier Manager, remove any hardware you’ve installed recently or fix issues related to IRQ. Use the given options below as reference to fix the MUP_FILE_SYSTEM Blue Screen Error.

Option 1 – Try to physically check the hardware

The first thing you can do is to check the physical status of the hardware in your computer. You can clean the dust off the hardware components like the Network Card of the computer. You might want to use a small blower or you could also use a soft cloth and run the components gently. Make sure that you don’t damage any parts with moisture or cause harm to any circuits while you carry out this task.

Option 2 – Try to rollback, update several device drivers

You can try to roll back, update or disable certain device drivers on your computer to resolve the MUP_FILE_SYSTEM Blue Screen error.

• First, boot your computer into Safe Mode.
• After that, tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the device drivers related to the Network Card, Chipset, Disk Drive, and the Graphics Drivers and any other driver related to MUP.sys and SwapBuffers.sys system files
• After that, right-click on each entry of the device drivers and select the “Update Device” option from the menu.
• Now follow the next on-screen instructions that appear and then restart your computer.
• After restarting your computer, check if the Stop error is now fixed.

Option 3 – Configure the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the MUP_FILE_SYSTEM Blue Screen error you need to use the Driver Verifier Manager:

• Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
• After that, select the option “Create custom settings”.
• Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
• Next, select the option “Select driver names from a list” option.
• Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
• Then click on the Finish button.
• Open Command Prompt as administrator and execute this command – verifier /querysettings
• The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
• Open the Command Prompt as admin again and run this command – verifier /reset
• The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Try to disconnect or disable newly installed hardware

In this option, you will have to disable or remove the hardware you’ve just installed recently since external devices could be the one that’s causing the Blue Screen of Death error to appear. To do that, just disconnect any external device that’s connected to your computer physically and then check if it fixes the MUP_FILE_SYSTEM Blue Screen error.

Option 5 – Try fixing IRQ-related issues

The Stop error might have something to do with an issue related to IRQ. You can verify it by switching your PCI Cards around. Aside from that, you can also check if the IRQ2 is assigned to a COM Port that is unavailable at that time.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like MUP_FILE_SYSTEM. It can be found in the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 7 – Perform a System Restore

Performing System Restore might help you in fixing the Blue Screen error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

In today's world any professional, whatever be design, print, web design or similar is using one or more Adobe programs. Adobe has cemented itself as a must-have software for any kind of serious and even amateur work. Sadly in the latest Windows 11 adobe software in some instances can slow down your computer and put some hard load on the CPU. If you are one of these unfortunate users, keep reading because we have a few things you can do to solve this.

1. Run SFC scan

SFC scan is a built-in Windows tool aimed at diagnosing and repairing system files inside Windows itself. Running an SFC scan usually solves most issues of these kinds so we will try that one first.

1. Press ⊞ WINDOWS + S to open the Search bar and type in cmd
2. Select command prompt and on the right side click on Run as administrator
3. Inside command prompt type in: sfc /scannow and press ENTER
4. Wait for the whole process to finish and reboot your system

2. Update Windows

Windows updates are designed to fix issues and solve problems, check to see if a new update is available to install.

1. Press ⊞ WINDOWS + I to open the Settings app
2. Click on Windows Update in the bottom left pane
3. On the right check visually if there is an update pending and if there is, install it

3. Temporary turn off antivirus and firewall

Antivirus and firewall can interfere with adobe applications and background services, try turning your preferred protection software temporarily off and check if your CPU is still under high load.

4. Reinstall Adobe suite

Uninstall and install a clean version of the adobe creative suite or individual applications that you are using. Check your CPU load after reinstallation.

5. Uninstall Adobe CEF Helper

This is not a really advisable course of action but if non of the previous solutions have produced results then this might be the only option if you would like to keep using the software. Open File Explorer and paste the following line in the path box on top: C\:Program Files>Adobe Systems>Adobe CEF Helper or Adobe Creative Cloud >Adobe CEF Helper_uninstall.exe. Double click on the file and uninstall the CFT helper.

Most Common Microsoft Outlook errors

When you have a program, you know before you even start to use it or even know how that you are going to have problems with it. There are always going to be error messages and things that don’t work on any program you buy or download; guaranteed. Even some of the most famous program developers in the world make mistakes from time to time and it is a small price to pay for the programs you get and that is a fact. Microsoft Outlook is like any other program; it has its errors. Here are some of the most common errors for Microsoft Outlook on your computer.

1. Problem receiving emails

Sometimes you can be waiting on really important emails. It is really infuriating when you know that they have been sent, however every time you check your email box, there is nothing there! Your inbox is empty and your patience is wearing thin, so could it possibly be an error with Microsoft Outlook? There is a high probability that this is the problem. The program can be a bit slow on receiving emails sometimes, often even by days. This can be caused by any number of things, from having too many emails coming through or having too many emails in your inbox. If you click ‘send and receive’ at the top, it should speed up your emails coming through, however, so give that a try if you’re waiting on anything to come through. If this doesn’t work, however, your inbox may be full. Try permanently deleting some useless messages and then click ‘send and receive’ again. All your emails should come through then!

2. General slow performance

Outlook, while it has its advantages, can often be very slow. It is probably slower than some other email programs that require a browser but it is quicker to access, which may make up for this fact. However, sometimes sluggish performance can be really irritating, so it may be wise to try and fix it if you can. One of the reasons it may be acting slow is if you have too many other Windows applications open. Applications that may interfere with your Outlook’s speed could be anything from Microsoft Word to Windows Live Messenger. If any of these are open, try closing them and see if that helps with the speed problem.

3. Corrupt files

.dbx files are not accessible by Microsoft Outlook. Therefore, they can cause problems with your emails if you have them within them. To solve this problem, you may have to delete all of your attached email accounts and then reattach them before you can open your emails again. These corrupt files can also cause you to be unable to delete emails. You will need to transfer these deleted corrupt files into a separate deletion folder as this is usually caused by the folder being corrupt. Of all the other most frequent problems with Microsoft Outlook, however, this is probably the least likely to happen, which shows how few problems there actually are with this application after all that!

Conclusion

So there are the most common problems with Microsoft Outlook! Not much wrong at all, is there?

What is Mastodon? Mastodon is an open-source microblogging network very similar to Twitter. You can make 500 characters post messages called toot (tweet), share videos or images, and follow other people. But unlike Twitter, Mastodon is decentralized, meaning the entire Mastodon is not run by a single company pulling all strings.

Mastodon can be used directly in your web browser or through a mobile client on a smartphone or tablet. It includes features that seem copied from Twitter-like replies, boosts (retweets), favorites (loves), a timeline view, blocking, and voluntary content warnings that hide sensitive content.

Mastodon also has some great features that Twitter does not have like automated post deletion for the older post of a certain age, requiring approval for follows without restricting your account, and opting out of search engine indexing.

Currently, there are also no ads on Mastodon meaning no ad tracking or ad network surveillance.

How Does Mastodon Work?

Mastodon is a social media network made of nodes called servers or instances each running special software meaning anyone can run their own Mastodon instance (if they have a proper dedicated server). When you have your own instance it can be linked in the federation or remain private, so individuals or companies can have control over individual Mastodon servers.

The software itself is open source based on the social networking protocol ActivityPub which was developed by WWW Consortium.

While using Mastodon, people sign up for accounts with specific instances. Once logged in, you can view a local timeline (of posts from that instance only) or, if the instance is federated with others, see a federated timeline comprised of toots from people in other instances. Mastodon users can send messages to each other using their Mastodon account names that are similar to email addresses in that they feature the server address as well as the user name.

The Photos app in Windows 10 is the default photo viewer. However, there are times when it might encounter some problems while you use it. One of these problems in the Photos app reported recently is where users try to export or share the images and videos from the app but weren’t successful in doing so. This can be really quite a hassle in opening images on your computer, especially since the Photos app is the default photo viewer in Windows 10 and if you don’t have any other photo viewer app installed. This kind of problem in the Photos app can be noticed when you try to use the “Remix” function for both photos and videos. In other words, this problem can occur with just pictures, videos, as well as a combination of both. So if you are trying to watch a video using this app, then you wouldn’t be able to play it. In such a case, the only thing you can hear is the audio but you wouldn’t see anything except for a hazy purple screen that has not export or share option. There are several possible causes for this problem and it could be fixed by updating the display driver/graphics driver or disabling the hardware-accelerated video encoding. You could also try updating or resetting or reinstalling the Photos app. For more details, follow each one of the suggestions provided below.

Option 1 – Try to update the Graphics driver

You can try to update your Graphics card driver using the Device Manager in your computer to resolve the blank dialog boxes problem or you can also go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it. To update your Graphics driver via Device Manager, refer to these steps:

• First, boot your computer into Safe Mode.
• After that, tap the Win + R keys to launch Run.
• Type in msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
• After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
• Now restart your computer.
• After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Option 2 – Try disabling the hardware-accelerated video encoding

The next thing you can do to fix the problem is to disable the hardware-accelerated video encoding in your computer. To do that, follow these steps:

• Open the Photos app and click on the visible three dots located in the upper right corner of the app and then select Settings.
• From there, you should see the version number of the app in the “About this app” section. So if your app is version 2018.18071.****0.0 or greater, you should see the Video section which has a toggle button.
• Turn that toggle button off to disable hardware-accelerated video encoding in the Photos app. This should fix the problem, if not, simply follow the next given options below.

Option 3 – Try to update the Microsoft Photos app

• Open the Microsoft Store and click on the three horizontal dots for the menu located on the top right portion of the window to see the options.
• Next, select Downloads and updates and then click the Get updates button in the top right. This will install any pending updates for all the apps including the Microsoft Photos app using the Microsoft Store.

Option 4 – Try resetting the Photos app

• To get started in resetting the Photos app, open the Windows 10 Settings.
• Then go to Apps > Apps & features.
• After that, scroll down until you see the Photos app option – click on it and open its Advanced options.
• From there, you will see the Reset button, click on it and click and then click on it once more to confirm.

Note: The process may take a couple of minutes to complete. Once it’s done, open the pictures again using the Photos app.

Option 5 – Try reinstalling the Photos app

If none of the options given above worked, then you might want to consider reinstalling the Photos app. Unlike what most users think, it isn’t really that hard reinstalling preinstalled apps as you have the Windows PowerShell for that. To use this program in reinstalling the Photos app, follow these steps:

• Open the Windows PowerShell program with admin privileges and key in the following command:

Set-ExecutionPolicy Unrestricted

• After that, execute this second command to re-register and reinstall the Microsoft Photos app.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Note: In the command given, do not forget to replace the “PackageFullName” with the actual package name for the Photos app. After executing the command, it will uninstall the Photos app from your computer so you need to install it again from the Windows Store by simply looking for it. Once you found it, just click on install to start the installation process.

One of the most useful utilities for advanced users in Windows is the Windows command line or Command Prompt. It is efficient in fixing system files, checking the disk for errors as well as other intensive tasks that are made convenient using this. One of the tasks you can carry out using Command Prompt is repairing the Windows bootup process if it encounters any issues. However, if you tried running the “bootrec/fixboot” command and you receive an error message saying, “Element not found”, read on as this post will guide you in fixing this error. This kind of error in the command line could be due to a damaged BCD or MBE, inactive system partition, or it could also be that there is no drive letter being assigned to the EFI partition. Whichever the case is, here are some possible fixes that should help you resolve the problem.

Option 1 – Try to repair BCD

As mentioned the error could be caused by a damaged BCD and so to fix the problem, you need to repair BCD by following these steps:

• First, make sure that you have a bootable Windows 10 USB drive with you and use it to boot your computer.
• Once you’re on the Welcome Screen, click on Next.
• After that, click on Repair your computer located at the bottom-left portion of the window.
• Then select Troubleshoot > Advanced Options > Command Prompt.
• After you open the Command Prompt window, execute the following command:

bootrec /fixboot

• Afterward, enter the next command below to rename the BCD file:

ren BCD BCD.bak

• Next, type the following command and make sure to replace “b:” with the letter of your bootable drive attached to your computer.

bcdboot c:Windows /l en-us /s b: /f ALL

• Now, wait until the process is completed and restart your computer to successfully apply the changes made.

Option 2 – Try assigning the drive letter to the EFI partition

• Tap the Win + X keys or right-click on the Start button and click on Command Prompt (Admin) to open Command Prompt with admin privileges.
• Then type the following command to start the Diskpart utility:

diskpart

• After that, if you receive a UAC prompt, just click on Yes to proceed.
• Next, type the following command to list all the volumes created on your PC including both types of partitions that are visible to a normal user in the File Explorer as well as the ones created by Windows 10 by default which helps it in storing the boot files and other important system files:

list volume

• Now type the following command to select the desired volume:

select volume number

• Then type the following command to assign a letter to the selected volume:

assign letter=<LETTER>

Note: Make sure to replace “<LETTER>” with the letter you want to allocate to that partition. Afterward, it will assign a letter to the selected volume.

• Reboot your PC to apply the changes made.

Option 3 – Try setting the System Partition to Active

Like the first given option, you also have to make sure that you have a bootable Windows 10 USB drive before you proceed to set the System Partition to Active. Once you have it covered, refer to these steps:

• Boot your computer using the bootable Windows 10 USB drive.
• Next, click Next when you get to the Welcome Screen.
• Then click on Repair your computer located at the bottom left part of the window and select Troubleshoot > Advanced Options > Command Prompt.
• After opening Command Prompt, type the following command and hit Enter to start the Diskpart utility. It is a command line-based utility just like Command Prompt but has a UAC prompt once you provoke it. So if you encounter a UAC prompt, just click on Yes to proceed.

diskpart

• Now type the following command:

list disk

• From there, select your primary disk by typing the following command:

select disk number

• After that, list all the partitions on the selected disk by entering the following command:

list partition

• The command you just entered will list all the partitions created on your PC including both types of partitions that are visible to a normal user in the File Explorer as well as the ones created by Windows 10 by default which helps it in storing the boot files and other important system files.
• Now type the following command to select the partition that is usually around 100 MB in size:

select partition number

• Finally, type the following command to mark the partition active:

active

• Then type the “exit” command to exit the disk part utility.