Rollback any driver in Windows 10

Windows won’t go Sleep, Legacy Kernel Caller

If the display of your Windows 10 computer turns on all of a sudden no matter how put it to sleep over and over again, it always wakes up, read on as this post will guide you in resolving this peculiar issue. In case you don’t know, the Windows 10 computer Sleep state is made in such a way that if it’s really important, it wakes up. You may have configured this kind of behavior or there could be some hardware component that’s interrupting its Sleep state. Thus, this post will give you some troubleshooting tips to fix the Sleep state issue caused by the Legacy Kernel Caller. The Legacy Kernel Caller points to the external hardware that’s causing your Windows 10 to wake up even when it’s in a Sleep state. Step 1: Find out what’s keeping your computer from going to sleep. To figure out what really is keeping your computer from going to sleep, you can execute the “powercfg –requests” command instead of checking the power configuration of your computer. This command will look for requests from applications and drivers that prevent the computer from turning off the display or from going to sleep. To execute the command, simply open Command Prompt and type “powercfg –requests” and hit Enter. After that, you will see part of the result that looks like this:

“SYSTEM [DRIVER] USB AUDIO DEVICE An audio stream is currently in use [DRIVER] Legacy Kernel Caller.”

Step 2: The next thing you have to do is remove all the external hardware connected to your computer. In this step, you have to disconnect external hardware from your computer. Based on reports from users who experienced the same issue, the “TV card” is the culprit so make sure you remove that one. Once you’ve removed it, open Command Prompt and run the “powercfg –requests” command again and you’ll see that the “Legacy Kernel Caller” will no longer be on the list. In addition, your computer will get into its regular sleep mode once the hardware is removed. Once you do that, the driver gets hung and won’t release the power request despite being used. Step 3: Try using the request override option The powercfg command also offers a request override option which allows users to disable the requests from applications and services to wake the computer from sleep mode. To run this command, simply open Command Prompt with admin privileges. After you open Command Prompt, type the following command and hit Enter to disable requests from applications and services that causes the computer to wake from sleep state.

Powercfg -requestsoverride Driver "Legacy Kernel Caller" System

Step 4: Check the streaming and media applications You also have to check if your computer is running an audio or video service in the background. In such cases, your computer won’t be able to go to sleep mode if these services are running in the background. You might have noticed that when you play a video or audio, your computer never goes to sleep. And if you have put it to sleep in between watching the video, then it’s probably why your computer is waking up. Thus, you have to stop these services. Step 5: Check the devices that can wake your computer If you didn’t see the Legacy Kernel Caller in the result after you execute the ”powercfg –requests” command, then you can try to execute the following command instead.

powercfg –devicequery wake_armed

After you enter this command, it will give you a list of all the devices that can wake your computer. So if there is anything other than the mouse, keyboard, touchpad, you have to check the power configuration of that device. To do that, go to the Device Manager and disable the device’s “Allow this device to wake the computer” option in its Properties Step 6: Check the Sleep Advanced Settings

Click on the Windows key and type “control panel” in the field and select the related search result.
Next, select the Security and Maintenance option and click on the Power Options.
After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
Now click on the Change advanced power settings button and a new window will appear.
Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

On the other hand, you could also run the Power Troubleshooter to resolve the Sleep state issue. This built-in troubleshooter will automatically fix any power-related issues in your computer.

Fix System Interrupts high CPU usage

System Interrupts are operating system processes that function as an alert system for the CPU. So whenever a scenario needs the attention of the CPU, it alerts the CPU about it. In turn, the CPU suspends what it is doing, saves it, and then takes care of that important job and once that job is completed, it resumes back to what it was doing. This indicates that although System Interrupts appears as a process, it’s actually not. As a matter of fact, it is like a manager that reports to the CPU about all interrupts that happen on a hardware level, e.g. hardware interrupts. And if there are lots of interrupts, this means that there might be various errors occurring on a hardware level. As a result, it may take a lot of system resources. And if you consider disabling System Interrupts, stop right there as your computer will almost become useless without it. So if you see System Interrupts consuming high CPU usage in your Windows 10 computer, you can fix it without having to disable it and cause more problems. If System Interrupts takes up more than 5 to 10% of CPU, then you definitely have a problem. This could be happening due to some hardware or driver issue. The first thing you can do is to try rebooting your computer once and see if the issue comes back or not. High CPU usage of System Interrupts is a huge backlog for the CPU and it stays in the loop. If a simple system restart didn’t fix this issue, here are some suggestions you can try.

Option 1 – Try to update the hardware drivers

As stated, the problem might have something to do with hardware drivers so you can try to update these drivers and see if it works.

Reboot your computer into Safe Mode with networking support.
Tap the Win + R keys on your keyboard to open the Run dialog box.
After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
After opening the Device Manager, update all the outdated Hardware drivers on your computer.
Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
Now restart your PC and check if the BSOD error is fixed or not.

Note: On the other hand, if a recent update has caused the System Interrupts high CPU usage, then you might want to roll back your hardware drivers to their previous versions. You can check with the Windows Update History to check out any recent updates as well as the previous ones.

Option 2 – Try to disconnect and reconnect all hardware and cables

A lot of users reported that they were able to fix the problem by disconnecting and reconnecting cables and hardware like scanners, printers, cameras can help in fixing the problem. In addition, you can also boot your computer in a Clean Boot State so that you can find the problematic hardware by hit and trial method. Refer to the steps below to do so:

Log onto your PC as an administrator.
Type in MSConfig in the Start Search to open the System Configuration utility.
From there, go to the General tab and click “Selective startup”.
Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
Next, click the Services tab and select the “Hide All Microsoft Services” check box.
Click Disable all.
Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

Option 3 – Try to enable or disable Hardware

If you do not want to remove hardware, you can just disable them using the Device Manager. Note that this can also be applied to the internal hardware.

Tap the Win + X + M keys to open the Device Manager.
Next, navigate to the device you want to disable.
Then right-click on it and choose to disable the device.

Note: Make sure that you disable one device at a time and then give it a couple of minutes and check if there are any changes in the CPU usage to pinpoint the hardware. And if there is no change, you need to enable the device you’ve just disabled and then proceed to disable the next hardware device. If there are changes, then it’s probably the culprit. Just keep in mind that you must no disable any device that is needed to keep your system up and running.

Option 4 – Try to update the BIOS/UEFI

Updating the BIOS/UEFI can help you fix the high CPU usage of System Interrupts but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.

Tap the Win + R keys to open the Run dialog box.
Next, type “msinfo32” in the field and press Enter to open System Information.
From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
After that, you should see the developer and version of the BIOS installed on your PC.
Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
Now double click on the downloaded file and install the new BIOS version on your computer.
Restart your computer to apply the changes made.

Option 5 – Run the Hardware and Devices Troubleshooter or the Performance Troubleshooter

Hardware and Devices Troubleshooter:

The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
After opening Settings, look for the Update and Security option and select it.
From there, go to the Troubleshoot option located on the left-hand side of the list.
Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Performance Troubleshooter:

Tap the Win + R keys to open the Run dialog box.
Type “exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
Then click on Next to get started. Wait until the process is completed.

Fix Windows Updates Error code 0x80246007

Downloading Windows Updates does not always go smoothly as you can encounter several issues like the “Some updates did not finish downloading, We will keep trying, Error code 0x80246007” error. In fact, this error can also occur on other Windows applications like OneNote. According to security experts, this error happens for many reasons. For one, it could be that the Windows Update database is corrupted. It could also be that there is another process that’s in conflict with the Windows Update components or there might be some issue with the Background Intelligent Transfer Service (BITS). Whichever the cause may be, you can fix it by following the solutions given below.

Option 1 – Delete the contents in the Temporary folder

You can also try deleting the contents in the Temporary folder – all the downloaded, pending, or failed Windows 10 updates. You can do that using the simple and easy steps below.

Tap the Win + R keys to open the Run dialog box.
Then type “%temp%” in the field and press Enter to open the Temporary folder.
After that, select all the folders and files within the Temp folder and delete all of them.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like Error code 0x80246007. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try renaming or removing the pending .xml file

The problem might be due to some pending .xml file so you need to rename or remove it. To do so, just go to C:/Windows/WinSxS folder. From there, look for a pending .xml file – you can either rename it or delete it. This will allow the Windows Update to delete any pending tasks and build a new and fresh update check.

Option 4 – Restart the Background Intelligent Transfer Service (BITS)

The Background Intelligent Transfer Service or BITS is a part of the Windows Update service that manages the background download of Windows Update, as well as scans for new updates and so on. Thus, if your Windows Update fails a couple of times, you might want to restart BITS. For you to do that, make sure that you have admin privileges.

Press the Win + R keys to open the Run dialog box.
Then type “msc” in the field and hit Enter to open Services.
After opening Services, look for the Background Intelligent Transfer Service from the list of services and then double click on it to open Properties.
Next, set the Startup type to Manual and click on the Start button. If it doesn’t help, you can try setting it to Automatic (Delayed) and then reboot your PC.

Option 5 – Run the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

Open the Command Prompt with admin privileges.
Then type in the following commands and make sure to hit Enter right after you type each one of them:
- Dism /Online /Cleanup-Image /CheckHealth
- Dism /Online /Cleanup-Image /ScanHealth
- exe /Online /Cleanup-image /Restorehealth
Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 6 – Delete the files from the Software Distribution folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.

Open the WinX Menu.
From there, open Command Prompt as admin.
Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

Option 7 – Reset the Catroot2 folder

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Purchased Adobe CC applications show as trial

Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position. Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications. In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time. Follow this guide as it is presented step by step.

Wait an hour
No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.
Check to see if your subscription is active
Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one. Under My plans, select Manage plan. In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired. If your subscription is showing as active, then an out-of-date payment method may be the issue. To see if your payment information is current, in the Plan information section, select Manage payment. If your payment method isn’t current, update your credit card information in the pop-up window and select Save. Your new payment method will take effect in the next billing cycle.
Sing out and then sign back in
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Select the Account icon in the upper right, and then select Sign out. In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer. Sign in again to your Adobe account. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.
Update creative cloud applications
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.) Depending on your version of the Creative Cloud desktop app, do one of the following: On the Help menu, select Check for updates. or

Select the three vertical dots icon in the upper-right corner of the app. Choose Check for App Updates from the menu. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
Remove entries in the HOSTS file
If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways: Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually: To reset the hosts file on Windows, do the following: Navigate to C:\WINDOWS\System32\drivers\etc. Open the hosts file with a text editor such as Notepad. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries. Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option. To reset the hosts file on macOS, do the following: To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts Open the hosts file using a text editor such as Text Edit. Check for any Adobe-related entries in the hosts file. If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging. Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries. Save the hosts file that you edited in the previous step. Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.

Error 0x8007002C - 0x4001E, installation failed in the SECOND_BOOT phase

Recently, a lot of users reported getting several error messages when they upgraded their Windows 10 computers. One of these error messages users encountered during a Windows 10 upgrade is the Error 0x8007002C-0x4001E. if you are one of the users who is facing this error, read on as this post will help you fix it. When you encounter this error, you will see the following error message on your screen:

“We couldn’t install Windows 10 We’ve set your PC back to the way it was before you started installing Windows 10 0x8007002C-0x4001E, The installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.”

To resolve the 0x8007002C-0x4001E, The installation failed in the SECOND_BOOT phase error, here are some suggestions that might help.

Option 1 – Try flushing the SoftwareDistribution and Catroot2 folders

You have to stop a couple of services such as BITS, Cryptographic, MSI Installer, and Windows Update Services. And to do that, you need to flush the contents in the SoftwareDistribution folder. The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.

Open the WinX Menu.
From there, open Command Prompt as admin.
Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
Next, go to the C:\Windows\SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After flushing the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 2 – Select the Keep your files option

You can also select the option to perform an in-place upgrade and opt for the “Keep my files” option during an installation as it might make the process a lot smoother and if you need to perform a clean install, you can do so once the setup is completed.

Option 3 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the 0x8007002C-0x4001E, The installation failed in the SECOND_BOOT phase error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 4 – Try to run Microsoft’s online troubleshooter

Aside from the Windows Update Troubleshooter, you can also run the online troubleshooter of Microsoft as it can help you with Windows 10 upgrade errors.

Option 5 – Perform a clean install

If none of the options worked, you can try to clean install Windows 10. Just make sure that you have the ISO from the official Microsoft Website and then a bootable USB drive to install Windows 10 again. Take note that this will delete all the data from your drive where Windows 10 was installed previously.

Fix INVALID_POINTER_READ_c0000005 atidxx64.dll

If your Microsoft Edge browser encountered a Stop Error that says, “INVALID_POINTER_READ_c0000005 (atidxx64.dll)” in your Windows 10 computer, then this indicates that your Graphics card driver is outdated. According to security experts, Microsoft has already acknowledged the problem and stated that this issue exists with Windows 10 v1809, Windows Server 2019, and Windows Server version 1809. Although there is no direct way to resolve the problem, there are still some workarounds you can try. If you are using a RadeonHD2000 or HD4000 series video card, the update will be blocked for you. Some users also claim to experience performance issues with the lock screen or the ShellExperienceHost. However, if you are using AMD, the problem is that it no longer supports Radeon HD2000 and HD4000 series graphics processing units or GPUs. Even though Microsoft is already working for a way to resolve the problem, here are some alternative solutions you can check out:

Option 1 – Update your Graphics card drivers

First, boot your computer into Safe Mode.
After that, tap the Win + R keys to launch Run.
Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
Now restart your computer.
After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 2 – Try removing AMD Radeon HD2000 and HD4000 drivers

Although this is not exactly a perfect solution, removing AMD drivers will make the operating system fall back to the default GPU available on your motherboard. You also have the option to completely disable the hardware.

Tap the Win + X + M keys to open the Device Manager.
Next, look for your Graphics card drive, and under Display Adapters, right click on them and click Uninstall device or Disable device.
After that, restart your computer. This will disable the AMD drivers so you won’t be able to find them. It will also release the Windows 10 v1809 update on your computer and in case your operating system tries to prompt you with the “New Device found” message, simply ignore it.

Option 3 – Try to use another browser

You might want to use another browser especially when you already updated your computer and Microsoft Edge still keeps on crashing. You can use Google Chrome, Mozilla Firefox, and other browsers as alternatives until you sort out the problem.

Option 4 – Try to remove the Graphics card physically

You might also want to try removing both AMD Radeon HD2000 and HD4000 as they are very old graphics cards. And since AMD is not going to roll out anything, at least on its own if your motherboard has an onboard GPU, it would be best to get rid of the cards. After that, install the Windows v1809 update and then put them back in. You also have the option to install the driver but just don’t use Microsoft Edge.

FreeDownloadManager Removal Tutorial

Free Download Manager is a software program developed by FreeDownloadManager.ORG. According to the publisher:

This software downloads files and converts videos. Its features include integration with all browsers, support of downloads from RapidShare, BitTorrent support, adjusting traffic usage, resuming broken downloads, and adds BitTorrent support, flash video download, upload manager, portable mode, and remote control.

During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. It adds a browser extension to help it cache files you are downloading over your browser. The software is designed to connect to the internet and adds a Windows Firewall exception in order to do so without being interfered with. It also hooks up to start automatically and cache every download even if it's turned off.

This software comes bundled with video converters that some anti-virus programs marked as malware and therefore it is considered a potentially unwanted program.

About Potentially Unwanted Applications

If you’ve ever downloaded freeware or shareware, odds are high that your computer can get installed with a bunch of unwanted programs. These unwanted applications, officially known as Potentially Unwanted Programs (PUPs), often come bundled with other software and install themselves on user’s computers without their knowledge. They might not look like computer viruses to some individuals, but they can create huge annoyances and lead to serious difficulties for users. It’s clear by its name – unwanted programs – but did not really constitute “malware” in the traditional sense. What makes a PUP different from malware is the fact that when you download one, you’re doing it with your approval – even though in most cases unconsciously and unwillingly. Nevertheless, there is no doubt that PUPs continue to be bad news for PC users as they can be incredibly detrimental to your computer in several ways.

How does unwanted software affect you?

Unwanted programs come in various forms. Usually, they could be found in adware bundlers that are known to use aggressive and deceptive advertising. The majority of bundlers install multiple adware applications from a number of companies, each of which has its own EULA policy. Safebytes Anti-Malware entirely eliminates this threat and safeguards your PC against PUP or adware infection. They will also come in the form of web browser extension add-ons and toolbars. Not just they needlessly fill up space on your computer screen, toolbars could also manipulate search results, keep an eye on your web browsing activities, decrease your internet browser’s efficiency, and slow down your net connection to a crawl. Potentially unwanted programs utilize aggressive distribution methods to get in your computer. They will often include things like information gathering code that will collect and send your private information to other companies. Due to this unwanted program, your application may freeze, your security protections may get turned off that can leave your computer susceptible, your system could get damaged, and this list goes on and on.

Tips to prevent PUPs

• Always read the license agreement and privacy statement. Don’t agree unless you understand exactly what you are acknowledging. • Always choose “Custom” or “Advanced” installation and don’t blindly click the Next button, which will allow you to uncheck any foistware software programs you do not want. • Install an ad blocker/pop-up blocker; Add anti-malware products such as Safebytes Anti-Malware. These applications could establish a wall between the computer and cybercriminals. • Be alert if you install freeware, open-source programs, or shareware. Nowadays ‘freeware’ is not really freeware – but ‘crapware’ bundling nonsense. • Always download software from trusted sources like official websites instead of untrustworthy sharing space. Avoid file-hosting sites wherever possible.

Can't Install Safebytes Anti-malware due to the presence of Malware? Do This!

Malware could cause plenty of damage to your PC. Some malware types modify browser settings by including a proxy server or change the PC’s DNS configurations. In these cases, you’ll be unable to visit certain or all of the internet sites, and thus not able to download or install the required security software to remove the infection. If you are reading this article, you may have got infected by malware that stops you from installing a computer security program such as Safebytes Anti-Malware. There are some fixes you can attempt to get around with this obstacle.

Get rid of viruses in Safe Mode

In the event the malware is set to load at Windows startup, then booting in safe mode should avoid it. Only minimal required programs and services are loaded whenever you boot your PC in Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, do as instructed below. 1) Tap the F8 key continuously as soon as your PC boots, however, before the large Windows logo appears. This would conjure up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking using arrow keys and hit Enter. 3) Once you get into this mode, you should have an internet connection once again. Now, use your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Following installation, run a complete scan and let the software program remove the threats it discovers.

Obtain the anti-malware program using an alternate browser

Web-based viruses could be environment-specific, targeting a particular web browser or attacking particular versions of the web browser. In case you suspect that your Internet Explorer has been hijacked by a computer virus or otherwise compromised by online hackers, the most effective thing to do would be to switch to a different browser like Chrome, Firefox, or Safari to download your chosen computer security program – Safebytes Anti-Malware.

Run antivirus from your pen drive

Here’s yet another solution which is creating a portable USB antivirus software package that can scan your computer for malicious software without the need for installation. Try these simple steps to clear up your infected computer by using a portable antivirus. 1) On a virus-free PC, download and install Safebytes Anti-Malware. 2) Put the pen drive into the clean PC. 3) Double click on the downloaded file to open the installation wizard. 4) Choose the drive letter of the flash drive as the location when the wizard asks you where you want to install the antivirus. Follow the directions to finish the installation process. 5) Unplug the pen drive. Now you can utilize this portable anti-virus on the affected computer system. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Click on “Scan Now” to run a scan on the infected computer for malware.

Features and Benefits of SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your computer system, there are numerous brands and applications for you to consider. A few of them do a good job in getting rid of malware threats while some will ruin your PC by themselves. You must choose a product that has gained a good reputation and detects not only viruses but other kinds of malware too. Among few good programs, SafeBytes Anti-Malware is the strongly recommended software for the security-conscious user. SafeBytes anti-malware is a very effective and easy-to-use protection tool that is created for users of all levels of IT literacy. Once you’ve got installed this software program, SafeBytes superior protection system will make sure that no viruses or malware can seep through your computer. SafeBytes anti-malware provides an array of advanced features that sets it aside from all others. The following are some of the good ones: World-class AntiMalware Protection: Safebytes is made on the very best virus engine in the industry. These engines can detect and remove threats even during the early stages of a malware outbreak. Real-time Active Protection: SafeBytes provides complete and real-time security for your personal machine. It will monitor your personal computer for suspicious activity at all times and shields your PC from unauthorized access. Fast Multi-threaded Scanning: Safebytes Anti-Malware, using its advanced scanning engine, provides super-fast scanning that can immediately target any active online threat. Safe Web Browsing: Through its unique safety rating, SafeBytes notifies you whether a website is safe or not to access it. This will ensure that you’re always certain of your safety when browsing the online world. Lowest Memory/CPU Usage: This software is lightweight and will work silently in the background, and that does not have an effect on your PC efficiency. 24/7 Live Expert Support: You can obtain high levels of support round the clock if you’re using their paid software.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove FreeDownloadManager without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by FreeDownloadManager

Files: C:WINDOWSsystem32netmsg.dll C:DocumentsUserLocalTempfdminst.exe C:DocumentsUserLocalTempis-FJKMF.tmpfdminst.tmp C:WINDOWSsystem32msctfime.ime C:DocumentsUserLocalTempis-FN3E3.tmp_isetup_shfoldr.dll C:WINDOWSsystem32shfolder.dll C:DocumentsUserLocalTempis-FN3E3.tmpfdminno.dll C:DocumentsUserLocalTempis-FN3E3.tmpnsProcessW_modified.dll C:WINDOWSsystem32shell32.dll C:Documents and SettingsUserStart Menudesktop.ini C:Documents and SettingsUserStart MenuProgramsdesktop.ini C:WINDOWSRegistrationR000000000007.clb C:WINDOWSwin.ini Registry: HKEY_CURRENT_USERSoftwareCodeGearLocales HKEY_LOCAL_MACHINESoftwareCodeGearLocales HKEY_CURRENT_USERSoftwareBorlandLocales HKEY_CURRENT_USERSoftwareBorlandDelphiLocales HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionIMM HKEY_USERSS-1-5-21-1547161642-507921405-839522115-1004SoftwareMicrosoftWindows NTCurrentVersionAppCompatFlagsLayers HKEY_CURRENT_USERSOFTWAREMicrosoftCTF HKEY_LOCAL_MACHINESoftwareMicrosoftCTFSystemShared HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionFontSubstitutes HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersion HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersion HKEY_CURRENT_USERSoftwareFreeDownloadManager.ORGFree Download Manager 5 HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionPoliciesExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesExplorer HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionShellCompatibilityObjects20D04FE0-3AEA-1069-A2D8-08002B30309D HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID20D04FE0-3AEA-1069-A2D8-08002B30309DInProcServer32 HKEY_CLASSES_ROOTDriveshellexFolderExtensions HKEY_CLASSES_ROOTDriveshellexFolderExtensionsfbeb8a05-beee-4442-804e-409d6c4515e9 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders HKEY_LOCAL_MACHINESystemCurrentControlSetControlSession Manager HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume475c7950-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume475c7952-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2475c7952-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2475c7950-e3d2-11e0-8d7a-806d6172696f HKEY_CLASSES_ROOTDirectory HKEY_CLASSES_ROOTDirectoryCurVer HKEY_CLASSES_ROOTDirectory HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAdvanced HKEY_CLASSES_ROOTDirectoryShellExIconHandler HKEY_CLASSES_ROOTDirectoryClsid HKEY_CLASSES_ROOTFolder HKEY_CLASSES_ROOTFolderClsid HKEY_CURRENT_USERSoftwareMicrosoftwindowsCurrentVersionExplorerAutoComplete HKEY_LOCAL_MACHINESoftwareMicrosoftwindowsCurrentVersionExplorerAutoComplete HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAutoComplete HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionExplorerAutoComplete HKEY_LOCAL_MACHINESoftwareMicrosoftCOM3 HKEY_USERSS-1-5-21-1547161642-507921405-839522115-1004_Classes HKEY_LOCAL_MACHINESoftwareClassesREGISTRYUSER HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062TreatAs HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocServerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062LocalServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocHandler32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocHandlerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062LocalServer HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062 HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062TreatAs HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383TreatAs HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383InprocServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383InprocServerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383LocalServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383InprocHandler32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383InprocHandlerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383LocalServer HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383 HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383TreatAs HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062TreatAs HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062InprocServer32 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062InprocServerX86 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062LocalServer32 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062InprocHandler32 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062InprocHandlerX86 HKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062LocalServer HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062 HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062TreatAs HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID3C036F1-A186-11D0-824A-00AA005B4383InProcServer32 HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2763-6A77-11D0-A535-00C04FD7D062InProcServer32 HKEY_CURRENT_USERsoftwareMicrosoftWindowsCurrentVersionExplorerAdvanced HKEY_LOCAL_MACHINEsoftwareMicrosoftWindowsCurrentVersionExplorerAdvanced HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionFontSubstitutes HKEY_USERSS-1-5-21-1547161642-507921405-839522115-1004 HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionLanguagePackSurrogateFallback HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallFree Download Manager_is1 HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstallFree Download Manager_is1 HKEY_CURRENT_USERSoftwareFreeDownloadManager.ORGFree Download ManagerSettingsCommunity HKEY_CURRENT_USERSoftwareFreeDownloadManager.ORGFree Download ManagerSettingsNetworkBittorrent HKEY_CURRENT_USERKeyboard LayoutToggle HKEY_CURRENT_USERSOFTWAREMicrosoftCTFLangBarAddIn HKEY_LOCAL_MACHINESOFTWAREMicrosoftCTFLangBarAddIn

Fix user account is not authorized

If you encounter an error message saying, “The connection was denied because the user account is not authorized for remote login” when you try to establish a remote connection, read on as this post will help you resolve the problem. This kind of error occurs when the targeted host does not allow you to access that system remotely. Based on the error, you are not authorized to log in remotely which means that you need to obtain the correct permission. There are several potential fixes you can try for this error. You can try to check the Remote Desktop Users group or add users to the Security group or check the Remote Desktop Service itself. Refer to the options provided below for more detailed instructions to fix the “The connection was denied because the user account is not authorized for remote login” error.

Option 1 – Try checking the Remote Desktop Users group

You can encounter this error when the Remote Desktop Users group does not have any permission for your user account that you are using to establish a remote connection. Thus, you need to make sure that your user account is a member of the Remote Desktop Users group. How? Refer to these steps:

Tap the Win + R keys on your keyboard and then type “cmd” in the field and tap Enter or click OK to open Command Prompt.
After opening Command Prompt, type the “lusrmgr.msc” command and tap Enter to execute it.
Alternatively, you can also search for “lusrmgr.msc” in the Start Search and once you’ve opened it, select Users and then double click on your user name to open its Properties.
From there, switch from the “General” tab to the “Member Of” tab.
Next, if you can’t see any Remote Desktop Users group under the Administrator, you have to add it. To do that, just click on the Add button.
After that, on the newly opened window, click on the Advanced and Find Now buttons, respectively.
And in the Search results box, double click on Remote Desktop Users.
Now click on the OK button to save the changes made and check if you can now connect to a remote host or not.

Option 2 – Try to add a user to the Security group

You can actually block or allow a user from logging on through the Remote Desktop Services. However, if you do not have the right setting, you won’t be able to use this functionality. Thus, you need to confirm this setting. To do that, follow the steps below.

In the Start Search, type “secpol.msc” in the field and tap Enter to open the Local Security Policy panel.
From there, go to User Rights Assignment.
Next, look for a policy named “Allow log on through Remote Desktop Services” located on your right-hand side and then double click on it to open its Properties.
If you were not able to find the Remote Desktop Users under Administrator, then you have to add it by simply clicking on the Add User or Group button.
After that, enter “Remote Desktop Users” in the blank field and click the OK button to save the changes made.
Now restart your computer and try connecting again to the remote host.

Option 3 – Try checking the Remote Desktop Users group

There is a service that’s supposed to be running and needs to be set up correctly for you to connect to the remote host. And so you need to ensure that this service is up and running. To do so, follow these steps:

Tap the Win + R keys to launch the Run utility.
Then type “services.msc” in the field and hit Enter or click OK to open the Services Manager.
Next, look for the Remote Desktop Services and double click on it to open its Properties.
After that, go to the “Log On” tab and select the “This account” option and then click on the Browse button.
On the next screen that appears, look for the Advanced button and click on it and use the Find Now button to search.
You will see “NETWORK SERVICE”. Double click on it and then save the changes you’ve made to the settings.
Finally, restart your PC and see if the problem is now fixed.

How to fix 502 Bad Gateway error in Windows

Browsing the internet doesn’t always go smoothly, you might encounter ads, pop-ups, viruses, malware, and even errors. In this post, we’ll walk you through how you can fix the 502 Bad Gateway error that you might encounter in browsing the internet. This kind of error suggests the server which is the one that’s acting as a gateway to facilitate in taking your request to the server and bring some response back has received an invalid response or even no response at all. It could be that the connection is broken or that there is an issue on the server-side that returns an invalid response. Even though the 502 Bad Gateway error is a server-related error, there are still a few things you can try that might help resolve it, if tapping the Ctrl + F5 keys does not resolve the problem. Keep in mind that it doesn’t matter what website you open as this error can appear on any website. To resolve the problem, you need to follow the options prepared below.

Option 1 – Check the network cable connections and restart your router

As with other connection problems, this is the most basic thing to do before you try other troubleshooting options because the root cause of the problem might be as simple as a cable not connected properly or a router that just needs to be restarted. Thus, checking the network cable connection to see if there is anything out of order can help as well as restarting your router.

Option 2 – Reset Winsock, TCP/IP & Flush DNS

Resetting Winsock, TCP/IP, and flushing DNS might help you resolve the issue. To do so, follow these steps:

Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.

netsh winsock reset – type in this command to reset Winsock
netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
ipconfig /flushdns– type in this command to flush the DNS cache

Next, restart your PC and check if the problem’s fixed.

Option 3 – Change the DNS

Changing the DNS server for your network can also help you fix the 502 Bad Gateway error. You can use a public DNS like the Google Public DNS, Open DNS, Yandex DNS, Comodo Secure DNS, and many more. All you have to do is to override the default DNS settings on your PC so that you can specify which DNS server is used as well as which IP address should be used for a specific domain.

Option 4 – Try updating the Network Adapter Driver

Follow the steps below to update your Network Adapter Driver:

Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
From there, expand the list of all the network drives and update each one of them.

Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 5 – Try a Network Reset

When all else fails, you might have to consider resetting your entire network settings. Simply follow the steps below to do so.

Click on the Start button and then click on the gear-like icon for Settings to open it.
Next, select Network and Internet.
Then scroll down and look for “Network Reset” – click on it and then click on the Reset now button.

Fix volsnap.sys failed BSOD Error in Windows

The Volsnap.sys is a Windows operating system file that is related to the Volume Shadow Copy Service or VSS. It is known to cause a Blue Screen of Death error. The main cause of the Volsnap.sys Blue Screen errors include conflicts with the RAM, issues with the hard disk, incompatible firmware, corrupted drivers, malware infection, and many more. Despite its many possible causes, its fixes are quite straightforward so won’t have any problem following them. The Blue Screen errors that are related to the Volsnap.sys file are:

KMODE EXCEPTION NOT HANDLED
PAGE FAULT IN A NONPAGED AREA
SYSTEM THREAD EXCEPTION NOT HANDLED
IRQL NOT LESS OR EQUAL

You might want to try performing System Restore as it could resolve Blue Screen errors like the ones related to the Volsnap.sys before you proceed with the troubleshooting tips given below. To run System Restore, follow these steps:

Tap the Win + R keys to open the Run dialog box.
After that, type in “sysdm.cpl” in the field and tap Enter.
Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first.

Option 1 – Check if the Volume Shadow Copy service is running and restart it

The first thing you need to do is check if the Volume Shadow Copy service. To do that, refer to the following steps:

Click on Start and type “cmd” and right-click on Command Prompt from the search results.
Then select the “Run as administrator” option to open Command Prompt with admin privileges.
After that, type “net stop sdrsvc” and hit Enter to execute the command in stopping the Volume Shadow Copy service.
Next, type the “net start sdrsvc” command and hit Enter to start the service again.

Note: You can also restart the service using the Windows Services Manager.

In the Cortana search box, type “services” and click on the Services icon to open the Services Manager. Alternatively, you can also tap the Win + R keys to launch the Run prompt and then type “services.msc” in the field and hit Enter to open the Services Manager.
From there, look for the Volume Shadow Service (sdrsv) from the list of services. Its Startup type should be set to Manual by default.
Restart the service and if you don’t encounter any error while you turn it on, re-run the backup service and see if the backup process runs successfully.

Option 2 – Try checking the Memory for the Errors using Memory Diagnostic Tool

The Memory Diagnostic tool in windows can help resolve the Volsnap.sys Blue Screen error by checking and automatically fixing any memory-based issues. To run it, refer to these steps:

Tap the Win + R keys to open Run and type mdsched.exe and hit Enter to open the Windows Memory Diagnostic Tool.
After that, it will give two options such as:
- Restart now and check for problems (Recommended)
- Check for problems the next time I start my computer
Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select your preferred option, your computer will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 3 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or rollback the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

Open the Devices Manager from the Win X Menu.
Then go to the section of IDE ATA/ATAPI controllers as well as Storage Controllers and right-click on them to open the Properties.
After that, switch to the Driver tab and click on the Uninstall Device button.
Follow the screen option to completely uninstall it.
Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Volsnap.sys Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

Open Command Prompt with admin privileges.
After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

Wait for the process to be completed and then restart your computer.

Option 5 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

Tap Win + R to launch Run.
Type in cmd in the field and tap Enter.
After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them.
Windows Resource Protection found corrupt files but was unable to fix some of them.

Restart your computer.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Volsnap.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

Tap the Win + I keys to open the Settings panel.
Then go to Update & Security > Troubleshoot.
From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

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