Fix Broadcom BCM20702A0 driver error

In recent times, some Windows 10 users have seen an error code BCM20702A0, when using Bluetooth and they are concerned as to what it is all about. We can say for certain that it has something to do with your Bluetooth driver. The error message in question is:

The drivers for this device are not installed. There are no compatible drivers for this device.

The problem here tends to no longer allow specific Bluetooth components to properly communicate with your Windows 10 operating system. It also affects laptops that do not have native Bluetooth support; therefore, the manufacturer installed a dongle on the inside to deliver the service. This is not the best way to do things because native support is always better. On the other hand, maybe you’re using a Broadcom USB Bluetooth dongle that is acting up, and as such, the error is showing.

Below are solutions provided for this particular error and how to eliminate it.

  1. Run the Bluetooth Troubleshooter

    Press ⊞ WINDOWS to open the menu and select settings
    In settings choose Update & Security
    Go to troubleshoot and on the right panel click on additional troubleshooters
    Click on Bluetooth
    Select Run the troubleshooter, then sit back and allow the tool to do its thing. Once you’ve completed the task, click on Apply this fix if any repairs are needed
    Reboot your computer

  2. Install Broadcom driver from official website

    Windows drivers for Broadcom Bluetooth devices are no longer posted on their website. They should be available through Microsoft’s Windows Update service. If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update.
    However, the Broadcom Bluetooth drivers seem to be available here on the Lenovo website. To fix the BCM20702A0 driver error, you may download and install them.
    After downloading it, right-click on the downloaded item, and select Run as administrator. After installation, restart your computer, then check again if it works.

  3. Remove all Bluetooth drivers and USB controllers

    If previous solutions did not work, go to device manager and remove all Bluetooth devices along with all USB controllers.
    Reboot your computer and Windows will automatically reinstall and set all devices.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Deleting a User Account in Windows
There are instances when there are multiple accounts which is the result when there are a lot of users who use the computer. Some may use it more often, while others may seldom use it. Having multiple accounts can be quite confusing and inconvenient especially if it takes a lot of space. Thus, in this post, you will be guided on how you can delete a User Account on your Windows 10 computer, as well as how you can create a backup of the existing profile data and files. All the data of user accounts can be found at C:/Users, where its folder name will be exactly the same as the name of the user. You can check the exact user’s name by simply using the “net user” command either via Command Prompt or Windows PowerShell. Once you delete a user account, its folder, along with its files, will also be deleted. You can also create a backup for user files and the best way to do that is by copying the folder to other partitions or to an external drive. Here are two methods you can check out to delete a user account in Windows 10 – you can do it via Windows Account settings or via the command line. For more details, follow each one of the options provided below.

Option 1 – Delete the user account using Windows Account settings

  • First, go to Settings > Accounts > Family & other users.
  • Next, select the account you want to delete and click on the Remove button. This will open a confirmation window along with a warning message and two buttons that say, “Delete account & data” and “Cancel”.
  • Click on the Delete account & data button to delete the user account.
Note: Once you remove a user account, it will also remove all its corresponding data such as items like Documents, Photos, Music, Desktop, and other related folders. Thus, if you have not created a backup, then you won’t be able to recover those files.

Option 2 – Delete the user account using the command line

If you want to delete several user accounts, then doing it via Command Prompt or Windows PowerShell is a lot quicker. To get started, follow these steps:
  • In the Start Search, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
  • Next, type the “net user” command and hit Enter to execute it. This will show you the exact usernames on the computer.
  • After that, type the “net user <username> /delete” command and hit Enter to execute it. This will delete the account and all of its data without any warning. You have to replace “<username>” with the name of the user account.
Read More
Software review series: Freeplane
There are not many applications for creating mind maps, even fewer that are completely free, so it is with great pleasure to present you with Freeplane. Freeplane is mind mapping, Knowledge Management, and Project Management software completely free and open source. freeplaneYou can it here: https://sourceforge.net/projects/freeplane/files/latest/download

And from developers git page and I quote:

Freeplane is a free and open-source software application that supports thinking, sharing information, and getting things done at work, in school, and at home. The core of the software is tools for mind mapping (also known as concept mapping or information mapping) and using mapped information. Freeplane is written in Java using OSGi and Java Swing. It runs on any operating system that has a current version of Java installed. It can be run locally or portably from removable storage like a USB drive. We use Github only as of the main code repository, all other project parts are hosted at the source forge. So all bugs and feature requests are managed in a separate issue tracker. There is a drop-down box for selecting different types of issues. Other sources of inspiration are our new forum and old forum. Some users write their ideas there. Every contributor and every team member freely decides what task he is going to work on, but for making the best decision we can communicate our self-set goals in the above forum. It is supposed to enable early discussions and community feedback and also to motivate you and other people.

How to start hacking and contributing

People new to the project can start with implementing a new small feature or doing some refactoring or documentation and not with the bug fixing. Not all bug reports seem to be equally important, and if there are important bugs they usually get fixed by people who broke the functionality. I think you should first get there :). For internal developer discussions, there is a private mailing list. It is held private to avoid spam mails. If you want to be subscribed let us know what mail address you are going to use with it. This list is the preferred way to ask all code-related questions because they usually get answered soon and by the most competent team member. Some documentation for new developers is available in Freeplane wiki https://www.freeplane.org/wiki/index.php/How_to_build_Freeplane and also here and here. It is written for new guys and should also be maintained by the new guys to stay up to date. Looking forward to any questions and contributions, Freeplane development team
Read More
Fix HIDCLASS.sys failed Blue Screen Error
If you were trying to print some documents but encounter the HIDCLASS.SYS Blue Screen error instead, then you’ve come to the right place as this post will guide you in fixing any Blue Screen errors related to the HIDCLASS.SYS file. HIDCLASS.SYS is a Windows operating system driver file. HID or Human Interface Device includes Keyboards, mice, and other input devices. HIDCLASS.SYS is a critical system driver file that is responsible for connecting different kinds of devices all over the system, including the functionality where a Word Processor can access the printer to print documents. This file comes under the category of kernel-mode device drivers and if the driver fails, it can result in a Stop Error. There are a lot of Stop errors related to the HIDCLASS.SYS file, such as:
  • KMODE EXCEPTION NOT HANDLED
  • SYSTEM SERVICE EXCEPTION
  • DRIVER POWER STATE FAILURE
  • PAGE FAULT IN A NONPAGED AREA
  • SYSTEM THREAD EXCEPTION NOT HANDLED
  • DRIVER VERIFIER IOMANAGER VIOLATION
  • IRQL NOT LESS EQUAL
The fixes for the Blue Screen errors related to the HIDCLASS.SYS files are pretty simple but before you troubleshoot the problem using these fixes, make sure that you boot your computer into Safe Mode with Networking first. After that, get started on these tips:

Option 1 – Update or rollback or disable concerned device drivers

To fix the HIDCLASS.SYS error, you can also try to roll back, or update, or disable the concerned device drivers.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers particularly the ones that are under the sections of Keyboard, Mouse, USB, and HID Drivers.
  • Next, right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions or disable them.

Option 2 – Check for any incompatible devices

The next thing you can do to troubleshoot the HIDCLASS.SYS Stop error is to plug in and out each one of the different hardware that is connected to your computer. Doing so will help you determine which one of the hardware is the one that’s triggering the error to pop up. You will also know what hardware drivers or anything else that could be causing this error which includes external devices like mouse, keyboard, printer, as well as internally attached components like the Graphics card and so on.

Option 3 – Try running the ChkDsk utility

Running the ChkDsk utility can also help you resolve any Blue Screen errors related to the HIDCLASS.SYS file. To run this tool, refer to these steps:
  • First, open This PC and right-click on your operating system partition for Windows.
  • Next, click on Properties and navigate to the Tools tab.
  • Then click on Check under the Error Checking section.
  • After that, a new mini window will be opened and from there click on Scan drive and let it scan your disk drive partition for any errors and then restart your computer.

Option 4 – Try checking the Memory for any errors

  • Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them.

Option 5 – Run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Now restart your computer and see if the Blue Screen error is fixed or not.
Read More
Resolve Windows Update Not enough disk space
If you are trying to update your Windows 10 computer but are not able to do so since your computer is running low on storage then this obviously indicates that there is not enough disk space available on your drive where Windows 10 has been installed. As you know, when Windows 10 downloads the update packages, it extracts them in a separate folder which means that there should be enough space on that particular folder for the update to begin with. Windows do not really check systems for any adequate space requirements before it even initializes the update or upgrades and you only get to know about it right when the update process starts. On Windows 10 thin clients or the ones with embedded systems that have limited storage space, when Windows Update runs, the update initialization may fail because as pointed out, Windows does not check systems for adequate space requirements so you may have to do the work for them by making sure that your disk has enough space available. Here are some suggestions you can follow to resolve Windows 10 update issues on computers with low storage space.

Option 1 – Delete the files from the Download folder

Since you are going to delete everything manually, you need to create a backup for all your important files which you may have placed in the Download folder. After you create backup copies of important files, delete the files from this folder or you could simply tap the Shift + Del keys to remove the files permanently after you selected them all.

Option 2 – Change the Windows Update Folder location

You might have to change the Windows Update folder location where Windows download all the files need to update the operating system if you cannot really create some space on your primary driver. So all you have to do is set the drive with enough space available for the update to be completed.

Option 3 – Uninstall apps and programs you no longer use

In some cases, apps and programs take up a lot of space on your drive. So if there are programs or apps that you no longer use, you can uninstall them to save storage space. To do so, follow these steps:
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the apps and programs that you no longer use and right-click on each one of them and click on Uninstall.

Option 4 – Move files to another drive

This is another thing you can try. You can move files, especially the ones with large sizes, to another drive to make up space on your drive. After that, install the updates once again.

Option 5 – Reduce on-drive files from Cloud services

If you are using tons of cloud backup services such as OneDrive and Dropbox, you might want to consider reducing the number of files you have on those cloud backup services. You can do what you’ve done on option number three and have those files moved to another drive to free up storage space.

Option 6 – Empty the contents in Recycle Bin

As you know, the files that are deleted from your computer goes to the Recycle Bin first. So if you have not emptied Recycle Bin for a long time now, the files you delete are still actually taking up space on your drive. Thus, you need to empty the contents in the Recycle Bin to save storage space.

Option 7 – Clean up temporary files

You can use the Windows 10 Storage Sense feature which can clean all the temporary files from your computer. To use Storage Sense, follow the steps below.
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space.
  • Now make sure that the Storage Sense feature is turned On then go find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
  • Windows Upgrade Log Files
  • System created Windows Error Reporting Files
  • Thumbnails
  • Temporary Internet Files
  • Previous Windows Installation Files
  • Delivery Optimisation Files
  • DirectX Shader Cache
Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
Read More
Increase or decrease notification display time
As you know, the Windows 10 Action Center has a stack of all the notifications that come from different applications on your computer. So each time an app displays notifications, it will be displayed for about 5 seconds and then it disappears right away. Although the allotted time for the notifications to be displayed is quite enough to catch your attention and help you get a glance at the message, there are times when you might miss it and you hoped it could’ve been displayed a lot longer. So in this post, you will be guided on how you can increase or decrease the display time of the notification in Windows 10. The best way you can view the missed notification is to click on the Action Center. From there, you will see all the notifications that are grouped by the applications. This means that if you have a lot of notifications, it would be hard for you to find what you are looking for. Thus, in such cases, the best way you can do is to increase the display time for which notification to stay on the screen.

To get started, refer to the instructions given below.

Step 1: Tap the Win + I keys to open Settings. Step 2: Next, navigate to Home > Ease of Access > Display. Step 3: After that, scroll down to the end until you see the dropdown to change the notifications where you should see the “Show notifications for”. Step 4: Then you can change the time from the default 5 seconds to 7, 15, 30, and so on. Step 5: Once done, the display time of the notifications should stay longer but keep in mind that you must choose the length wisely so if you have notifications from a lot of apps, then the screen will also be filled with multiple notification cards.
Read More
Fix Windows Update Error 0x80072EE2
If you got an error code of 0x80072EE2 while trying to download a Windows 10 update then it could be that something is blocking the Windows Update service on your Windows 10 PC and is preventing it from connecting to the Microsoft server. In addition, the error code 0x80072EE2 also indicates “ERROR_INTERNET_TIMEOUT” and together with this message, you might also see a message as Windows Update encountered an unknown error or you might also find it hard to search for new updates. So in this post, you will be guided on how you can fix the Windows Update error code 0x80072EE2. Make sure to follow the steps below carefully.

Option 1 – Restart your computer and try installing the Updates again

You can restart your computer and then try installing the updates once again. There are instances when a simple restart resolves Windows Update errors. Aside from that, it would also be better if you make sure that your internet connection is working and that it’s stable. And so after you restart your computer, check for updates once again and see if you’re still getting the error or not.

Option 2 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x80072EE2. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try to disable your antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 4 – Try to restart the Background Intelligent Transfer Service

The Background Intelligent Transfer Service or BITS is a part of the Windows Update service and is the one that manages the background download of Windows Update, as well as scans for new updates and so on. And if Windows Update is experiencing some problems, you can try restarting BITS but make sure that you have admin privileges to do so.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the Background Intelligent Transfer Service and double-click on it to open Properties.
  • After that, you need to set the Startup type to “Automatic (Delayed Start) and click on Apply.
  • Now click the Stop button to stop BITS and then click the Start button to restart the service.
  • Click OK to save the changes made and then restart your PC.

Option 5 – Try installing the updates in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows app again.
Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application on your computer. You need to look for the culprit and uninstall it once you found it.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error code 0x80072EE2. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
Read More
Dangerous GriftHorse Trojan found on Android
There has been recently discovered in the field of malware targeting Android devices. Affecting more than 10 million users of Android phones, the malware GriftHorse is doing its attacks via phishing and premium services scams. A lot of applications have been discovered that are hosts for this malware and many of them are inside the Google store and available for download. GriftHorseAccording to Zimperium zLabs, this malware that was recently detected has been doing its scams and attacks even in November of 2020 and has thus far accumulated hundreds of thousands of dollars in its scam. On the surface it looks very harmless, asking for typical permissions like internet access, calls, and other related needed functions, and then it waits. After few months the real attack happens when users get charged with premium service they never subscribed to in the first place.

List of Infected Applications that Carry GriftHorse Trojan

Zimperium zLabs listed out some of the apps with this malware. Users are advised to avoid installing them.
  •     Amazing Video Editor
  •     Bag X-Ray 100% Scanner
  •     Bus – Metrolis 2021
  •     Call Recoder Pro
  •     Call Blocker-Spam Call Blocker
  •     Cinema Hall: Free HD Movies
  •     Coupons & Gifts: InstaShop
  •     GPS Phone Tracker – Family Locator
  •     Fingerprint Changer
  •     Fitness Point
  •     Free Calls WorldWide
  •     Geospot: GPS Location Tracker
  •     GPS Phone Tracker – Family Locator
  •     Handy Translator Pro
  •     Horoscope : Fortune
  •     iCare – Find Location
  •     iConnected Tracker
  •     Instant Speech Translation
  •     Lifeel – scan and test
  •     My Chat Translator
  •     My Locator Plus
  •     Plant Camera Identifier
  •     Racers Car Driver
  •     Safe Lock
  •     Screen Mirroring TV Cast
  •     Slime Simulator
  •     Smart Spot Locator
These are only some of the many infected apps available on the internet. Zimperium zLabs also warned that GriftHorse Trojan exists in over 70 countries worldwide. The infected app quickly changes the language and displays content depending on the user’s IP address.
Read More
Fix cannot open IPv4 Properties in Windows 10
Many Windows 10 users often change the IP addresses of their computers’ network adapter in order to connect to the internet or network they belong to in times when there is no automatic connection for their computers. In most cases, access to modifying this setting is restricted for some odd reason even if you are an administrator. So if you are one of the users whose Windows 10 VPN IPv4 Properties are not working, this post can help you remedy that so that you can open and edit the IPv4 Properties on your Windows 10 PC. The common way to change IP settings is by going to Settings > Network and then to Internet > Change adapter options > Select Network adapter > right click and open Properties. From there, you can select TCP/IP 4 and modify it. If you aren’t able to do this, refer to the instructions laid out below to troubleshoot the problem in accessing the IPv4 Properties.

Option 1 – Try using PowerShell to manually set the IPv4 properties

As you are not able to set it using the interface, you can do so using PowerShell instead. Note that this option will only work for you if you run PowerShell with administrator privileges. After opening PowerShell, according to many users, you have to run the this command – set-DnsClientServerAddress -InterfaceAlias “Ethernet” -ServerAddresses xxx.xx.xxx.xxx,x.x.x.x,xxx.xx.xxx.xxx,x.x.x.x Usually, Ethernet is the name of your network adapter which is set by default. If you want to see the actual name of your network adapter, you can just type this command and tap Enter after doing so – Get-NetAdapter -physical | where status -eq 'up' After entering the given command, you will see a list of active Ethernet adapter in your computer as you can see on the image above. Note that the 4 sets of X like the one on the image below should match with the sequence:

Option 2 – Try editing the rasphone.pbk files

The rasphone.pbk files stores property for the connections and since you are not able to access the IPv4 properties, it is most likely that it has been disabled here. The good thing is that you can open these files and edit them using Notepad. Refer to the steps below to do so.
  • Open the Windows Explorer and then enable the show hidden files option.
  • After that, look for the files at this location – C:Users <username>AppDataRoamingMicrosoftNetworkConnectionsPbk_hiddenPbkrasphone.pbk
  • Then right-click on it and select the “Open with” option and choose the Notepad app.
  • After opening the file, look for “IpPrioritizeRemote” from the long list.
  • Once you found it, set its value from “1” to “0”.
  • After that, look for “IPInterfaceMetric” and set its value to “1” and tap Ctrl + S to save the changes you’ve made, and then exit and try accessing the IPv4 properties again. It should work, but if you’re still unable to access it, try the next option below.

Option 3 – Enable the Split Tunneling if you use VPN

All data goes back and forth when you are using a VPN service on your computer. And since you are using VPN, it could be that it disables the IPv4 interface. If that’s the case, you need to stay connected with both the local network and VPN and to do so, you have to enable Split Tunneling. How? Follow these steps:
  • Open PowerShell with administrator privileges.
  • Next, type in “Get-VpnConnection” and tap Enter. After doing so, it will give you the exact name of your VPN.
  • After that, type in “Set-VpnConnection -Name “yourVPNName” -SplitTunneling $True” and tap Enter. Once you enter the command, it will free your IPv5 settings so that you can change it to connect with your local network if you prefer it to.
Read More
Fix Error 0x8000704ec in Windows 10
Universal Windows Platform (UWP) applications are the modern application in the windows store that can be used in all the Window devices like Xbox, Hololens, Tablet, PC or Phone. Basically, UWP provides a common platform for every device that runs Windows 10. When attempting to login into these applications and receive this error:
Can’t sign in with a Microsoft account This program is blocked by group policy. For more information, contact your system administrator. 0x8000704ec
Then this post is for you. We will guide you on how to easily resolve issues, please follow the steps provided.
  1. Local group policy editor solution

    • Press ⊞ WINDOWS + R to open the Run dialog.
    • In the Run dialog box type gpedit.msc and press ENTER to open Group Policy Editor.
    • Inside the Local Group Policy Editor, navigate to the path below:
    Computer Configuration > Windows Settings > Security Settings > Local Polices > Security Options
    • On the right pane, double-click on Accounts: Block Microsoft accounts to edit its properties.
    • Under Local Security Setting tab, click on the drop-down and select This policy is disabled.
    • Click Apply > OK to save the changes.
    • Exit Group Policy Editor.
  2. Registry editor solution

    As always, it is highly recommended to make a backup of the registry editor just in case that something goes wrong.
    • Press ⊞ WINDOWS + R to open the Run dialog.
    • In the Run dialog box, type regedit and hit ENTER to open Registry Editor.
    • Navigate to the registry key path below:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    • At the location, on the right pane, identify the NoConnectedUser key. The key value might be set to either 1 or 3.
    • Now, double-click the NoConnectedUser entry to edit its properties.
    • Input 0 in the Value data field and hit Enter to save the change.
Read More
Installation failed, ended prematurely
If you are trying to install or reinstall a program on your Windows 10 computer but encountered an error instead that says, “Fatal error, Installation fails, Installation ended prematurely because of an error”, then you’ve come to the right place as this post will guide you how you can fix it. This kind of error is most likely caused by some files that may have been left behind by the previous installation of the program. Each time a program is uninstalled, it leaves behind its files and if the uninstallation process wasn’t completed properly, then it would result in errors like the
“Fatal error, Installation fails, Installation ended prematurely because of an error”.
Moreover, this kind of error is a generic one that can also occur with any software reinstallation or installation. And to fix this error, there are several suggestions you must check out. You can try to install or reinstall the program in a Clean Boot State or restart the Windows Installer Service. You could also try to re-register the Windows Installer Service or re-register the VBScript.dll file.

Option 1 – Install or reinstall the program in a Clean Boot State

It is possible that there are some third-party applications in your computer that are preventing the program from getting installed and to isolate this possibility, you need to boot your computer in a Clean Boot State and then try installing the program again. Putting your computer in this state can help you identify which program is the culprit and thus isolates the problem. In a Clean Boot state, your computer will start using only the pre-selected minimal set of drivers and startup programs. Note that you have to disable and enable one process at a time.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After you’ve set your computer into a Clean Boot State, make sure that you’re signed in as administrator and then try to install the program again.

Option 2 – Try to restart the Windows Installer Service

The next thing you can do to fix the problem is to restart the Windows Installer Service. To do this, follow these steps:
  • Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and then hit Enter to open the Windows Services Manager.
  • Next, look for the Windows Installer service among the list of services shown.
  • Once you found it, right-click on it and open its Properties.
  • From there, click on the Stop button and then click on the Start button.
  • But if it isn’t running, then just click on the Start button.

Option 3 – Try to unregister and re-register the Windows Installer Module

  • Tap the Win + R keys to open the Run dialog box.
  • Then type the “msiexec /unregister” command and hit Enter to unregister the Windows Installer Module.
  • Next, type the “msiexec /regserver” command and hit Enter to re-register the Windows Installer Module.
  • Now restart your computer and see if unregistering and re-registering the Windows Installer Module fixed the problem or not.

Option 4 – Try to re-register the vbscript.dll file

You may have to re-register the vbscript.dll file using the regsvr32.exe before you can successfully install the program and fix the error. The Regsvr32 tool is a command-line utility that can be used to register and un-register the OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.
  • Open Command Prompt as admin from the WinX menu.
  • Next, type regsvr32.exe vbscript.dll in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • You should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status