Fix Broadcom BCM20702A0 driver error

In recent times, some Windows 10 users have seen an error code BCM20702A0, when using Bluetooth and they are concerned as to what it is all about. We can say for certain that it has something to do with your Bluetooth driver. The error message in question is:

The drivers for this device are not installed. There are no compatible drivers for this device.

The problem here tends to no longer allow specific Bluetooth components to properly communicate with your Windows 10 operating system. It also affects laptops that do not have native Bluetooth support; therefore, the manufacturer installed a dongle on the inside to deliver the service. This is not the best way to do things because native support is always better. On the other hand, maybe you’re using a Broadcom USB Bluetooth dongle that is acting up, and as such, the error is showing.

Below are solutions provided for this particular error and how to eliminate it.

  1. Run the Bluetooth Troubleshooter

    Press ⊞ WINDOWS to open the menu and select settings
    In settings choose Update & Security
    Go to troubleshoot and on the right panel click on additional troubleshooters
    Click on Bluetooth
    Select Run the troubleshooter, then sit back and allow the tool to do its thing. Once you’ve completed the task, click on Apply this fix if any repairs are needed
    Reboot your computer

  2. Install Broadcom driver from official website

    Windows drivers for Broadcom Bluetooth devices are no longer posted on their website. They should be available through Microsoft’s Windows Update service. If drivers were not downloaded automatically by Windows Update, use Device Manager to refresh the driver from Windows Update.
    However, the Broadcom Bluetooth drivers seem to be available here on the Lenovo website. To fix the BCM20702A0 driver error, you may download and install them.
    After downloading it, right-click on the downloaded item, and select Run as administrator. After installation, restart your computer, then check again if it works.

  3. Remove all Bluetooth drivers and USB controllers

    If previous solutions did not work, go to device manager and remove all Bluetooth devices along with all USB controllers.
    Reboot your computer and Windows will automatically reinstall and set all devices.

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Highlights of SafeBytes Anti-Malware

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PCPerformer without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PCPerformer

Files: File at LOCALAPPDATAPCPerformerSetupPCPerformerSetup.exe. File at PROGRAMFILESPC PerformerPCPerformer.exe. File at PROGRAMFILESPC PerformerPSCheckUp.exe. File at PROGRAMFILESPC PerformerRegistryDefrag.exe. File at WINDIRTasksPC Performer Daily Check.job. File at WINDIRTasksPC Performer Scheduled Scan.job. Registry: Key PC Performer at HKEY_CURRENT_USERSoftwarePerformerSoft. Key PC Performer at HKEY_LOCAL_MACHINESOFTWAREPerformerSoft. Key PCPerformer_is1 at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall.
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  • Next, look for the Bluetooth device and right-click on it.
  • Select the option “Update driver”.
  • After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.
Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it. And if you want to reinstall the Bluetooth driver, just select the “Uninstall driver” option and follow the next on-screen instructions that follow.

Option 4 – Try to use the Registry Editor

  • Tap the Win + R keys to open the Run dialog box and then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed.
  • After that, navigate to the following registry key:
HKEY_CURRENT_USERSoftwareMicrosoftWindows NTCurrentVersionWinlogon
  • Next, look for a DWORD named “EnableGoodbye” located on the right-side panel and then make sure that its value is set to 1 which means that it is enabled while 0 indicates disabled.
  • Now close the Registry Editor and restart your computer to apply the changes made successfully.

Option 5 – Try checking the Group Policy setting

If your Windows 10 version has the Group Policy Editor, you can use it to fix the Dynamic Lock issue as well. Simply follow the steps below to use it.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to the following path:
Computer ConfigurationAdministrative TemplatesWindows ComponentsWindows Hello for Business
  • After that, look for an entry named “Configure dynamic lock factors” and double click on it to open a new window.
  • Once you enable this Group Policy setting, the signal rules will be evaluated to detect the absence of a user and will lock the device automatically. On the other hand, if you disable or don’t configure this setting, you can continue locking your computer with existing locking options. Take note that it may be Not configured or Enabled but shouldn’t be set to Disabled.
  • Now select the radio button for Enabled and set the Signal rules then click OK.
  • Then exit the Group Policy Editor and restart your computer.
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