HTTP Error 500 – Edge Installation or Update

One of the useful things you can use on your laptop is touchpads. They help users in achieving tasks through the gestures and multi-finger tap or touch support it brings in the scope for various shortcuts. However, not all times touchpad brings productivity as it can also encounter some issue every now and then. One of these issues has been reported on a couple of Lenovo laptops that use touchpad drivers from the Alps Pointing Device. According to the reports, an error saying, “Set user settings to driver failed” when they use the touchpad. This type of error on the touchpad usually occurs when a computer boots up and it could be caused by a faulty update on the Alps pointing device driver which is being installed in the background. To fix this error on the touchpad, you could try to disable the Alps pointing device entry from the MSConfig or you could try to get the latest version of the driver or uninstall the driver altogether. Before you proceed with the troubleshooting tips given below, make sure that you create a System Restore point first. Once you have that covered, proceed to the following options.

Option 1 – Try disabling the entry of the Alps pointing device from MSConfig

This first given option was able to fix the problem for many users so to get started, follow these steps:

• In the Start Search box, type “MSConfig” and select System Configuration from the search results.
• Next, go to the Services tab and look for the Alps pointing device entry from the list that appears, and uncheck it.
• Then click the Apply and OK buttons to save the changes made.
• Now restart your computer and see if the error in the touchpad is now fixed.

Option 2 – Try to download and install the latest version of the driver

The next option you can check out to fix the error is to download and install the latest version of the driver from the official website of Lenovo support. Note that an updated version of the touchpad driver will most likely get rid of the error. However, you have to make sure that the version you’re going to get is compatible with your existing Windows version.

Option 3 – Try to uninstall the Alps Pointing device driver

If the first two given options didn’t work, you can try uninstalling the Alps Pointing-device driver instead. You can do this under the Mice and other pointing devices section. After you uninstall the driver, restart your computer and delete the driver’s leftover folder inside this location in File Explorer (C:/Program Files). Once you’re done, restart your computer and check if the error is now gone. Keep in mind that after you’ve uninstalled the driver, any extra configuration features that Lenovo drivers offered before the uninstallation will no longer be available.

There has been recently discovered in the field of malware targeting Android devices. Affecting more than 10 million users of Android phones, the malware GriftHorse is doing its attacks via phishing and premium services scams. A lot of applications have been discovered that are hosts for this malware and many of them are inside the Google store and available for download. According to Zimperium zLabs, this malware that was recently detected has been doing its scams and attacks even in November of 2020 and has thus far accumulated hundreds of thousands of dollars in its scam. On the surface it looks very harmless, asking for typical permissions like internet access, calls, and other related needed functions, and then it waits. After few months the real attack happens when users get charged with premium service they never subscribed to in the first place.

List of Infected Applications that Carry GriftHorse Trojan

Zimperium zLabs listed out some of the apps with this malware. Users are advised to avoid installing them.

•     Amazing Video Editor
•     Bag X-Ray 100% Scanner
•     Bus – Metrolis 2021
•     Call Recoder Pro
•     Call Blocker-Spam Call Blocker
•     Cinema Hall: Free HD Movies
•     Coupons & Gifts: InstaShop
•     GPS Phone Tracker – Family Locator
•     Fingerprint Changer
•     Fitness Point
•     Free Calls WorldWide
•     Geospot: GPS Location Tracker
•     GPS Phone Tracker – Family Locator
•     Handy Translator Pro
•     Horoscope : Fortune
•     iCare – Find Location
•     iConnected Tracker
•     Instant Speech Translation
•     Lifeel – scan and test
•     My Chat Translator
•     My Locator Plus
•     Plant Camera Identifier
•     Racers Car Driver
•     Safe Lock
•     Screen Mirroring TV Cast
•     Slime Simulator
•     Smart Spot Locator

These are only some of the many infected apps available on the internet. Zimperium zLabs also warned that GriftHorse Trojan exists in over 70 countries worldwide. The infected app quickly changes the language and displays content depending on the user’s IP address.

Recently, a number of users reported that they weren’t able to download anything from the internet after they’ve updated their Windows 10 computers. This kind of problem occurs because of some Internet options settings located in the Control Panel. Based on the reports, this issue has been known to occur in all kinds of browsers and not only on Microsoft Edge. Not being able to download anything from the internet is a huge problem since almost everything is wrapped around the internet. To resolve this problem, here are some suggestions that you can try.

Option 1 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 2 – Try changing the Internet Options settings

According to users, changing the Internet Options settings helped them resolve the problem. There are times when the drive location in your Internet Options settings is not the system drive, chances are, it will cause the error to pop up which is why you need to make sure that it’s correct.

• Go to Control Panel and search for Internet Options and open it.
• Next, go to the General tab and click on Settings.
• From there, check if the drive location is “C:”. If it is, close the window, otherwise, click on the “Move folder…” option, and then select your preferred folder under drive C: and click OK.
• Now restart your computer and check if changing the Internet Options settings helped in fixing the problem.

Option 3 – Try clearing browser data

There are instances when browser data can cause issues in downloading files online. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error. Follow the steps below to clear the data in your browser.

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear browsing data button.
• Then restart your Chrome browser and check if you can now open any website or not.

Option 4 – Get rid of any conflicting browser extensions

• Open Chrome and press Alt + F keys.
• Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
• Click the Recycle bin and select Remove.
• Restart Chrome and press Alt + F keys again.
• Proceed to On Startup and mark Open a specific page or set of pages.
• To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Option 5 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 6 – Try reinstalling your browser

If none of the options given above worked in fixing the problem, you can try to reinstall your browser. There are times when the browser wasn’t installed properly which can cause several issues like not being able to download anything from the web. Thus, reinstall your browser and see if that helps.

Booting the Windows computer system includes loading it from the various boot devices such as drivers, network as well as USB drives when the computer is turned on. The instant the startup sequence is done loading the operating system the system hardware will be ready to perform some complex operations – in this process, the Boot Log in Windows 10 is a record that maintains the list of success or failure of many pieces of Windows 10 system during the booting process. In other words, the Boot Log is the one that keeps a record of all that has happened while loading from the computer storage system to the memory during the boot process. It is available for several devices like network, hardware devices, and the operating system which assist in detecting issues during the boot process and other issues with regards to troubleshooting. Through Boot Log, you’ll know which drivers were unloaded and loaded from the start of the system during the boot process. You have the option to either disable or enable this feature on your Windows 10 PC. Named as “ntbtlog.txt”, the log file lists all the successfully loaded processes and the unsuccessful ones during the boot process. It is saved to the drive C:Windowsntbtlog.txt. As mentioned, you can enable or disable this feature in two ways – the first one is by using the System Configuration or MSConfig while the second one is using the Command Prompt. In this post, we’ll show you how you can enable or disable Boot Log in Windows 10 either way.

Option 1 – Enable or Disable Boot Log using System Configuration

Enable Boot Log:

• Tap the Win + R keys to open the Run dialog box.
• Then type in “msconfig” and click OK to open System Configuration.
• After that, go to the boot tab and check the checkbox labeled “Boot Log” under the Boot options so that you can enable the Boot Log feature.
• Then click on OK to save the changes made.
• Next, click on the Restart button in the prompt window to get started with the Boot Log process.
• After restarting your PC, go to C:Windowsntbtlog.txt to open the boot log.

Note: As pointed out earlier, the log file contains a list of all the successfully loaded drivers and also the list of drivers that failed to load during the boot process and every time you restart the system, the boot log file will keep on updating and will eventually increase the list of entries. For you to locate the drivers and make your troubleshooting a lot easier, I advised disabling the boot log after troubleshooting. To disable the boot log using System Configuration, refer to the steps below. Disable Boot Log:

• Tap the Win + R keys to open the Run dialog box.
• Then type in “msconfig” and click OK to open System Configuration.
• After that, go to the boot tab and unmark or uncheck the checkbox labeled “Boot Log” under the Boot options so that you can disable the Boot Log feature.
• Then click on OK to save the changes made.

Option 2 – Enable or Disable Boot Log using Command Prompt

Enable Boot Log:

• Go to the Start Menu and then type in “command prompt” in the search bar.
• After that, right-click on the Command Prompt option and select the “Run as administrator” option.
• After opening Command Prompt, type in “bcdedit” and tap Enter.

Note: You have to find the Identifier of the current operating system first to enable the Boot log. You can find it under the Windows Boot Loader section in the “Description” field and in this case, it’s Windows 10. You can also find the operating system identifier under the Windows Boot Loader section next to the field name identifier.

• To check if the boot log entry is disabled or enabled, go check the “Bootlog” field under the Windows Boot Loader. And if it turns out that the “bootlog” entry is enabled, the entry will be “Yes”. Otherwise, the entry will be “No”.
• Next, type in the following command with the operating system identifier to enable the boot log.

bcdedit /set {identifier} bootlog Yes

Note: In the command given above, make sure that you replace the given system identifier with your computer’s system identifier. For instance: In this example, the identifier was replaced with the actual operating system identifier as current.

bcdedit /set {current} bootlog Yes

• Afterward, restart the system to start the Boot log process.
• After the restart, go to C:Windowsntbtlog.txt to open the boot log.

Note: Every time you restart your computer, the boot log file will keep on updating which will increase the size of the log eventually. So if you want seamless and easier troubleshooting, it is advised to disable the Boot log after you troubleshoot. To disable it using the Command Prompt, here’s what you have to do. Disable Boot Log:

• Go to the Start Menu and then type in “command prompt” in the search bar.
• After that, right-click on the Command Prompt option and select the “Run as administrator” option.
• Once the Command Prompt is opened, type in the following command and then tap Enter to disable the boot log feature.

bcdedit/ set {identifier} bootlog No

Note: In the command given above, you need to replace the given system identifier with your computer’s system identifier. For instance: In this example, the {identifier} was replaced with the actual operating system identifier as {current}.

bcdedit /set {current} bootlog No

• Now close the Command Prompt.

rtf64x64.sys Blue Screen error happens in random intervals but it is a regular occurrence, it can happen when playing games, when watching movies, or even when the computer is idle. in this article we will guide you on how to resolve this error from the most simple steps you could take and do not worry, altho the error seems dreadfully and scary, it is nothing to worry about. If you can boot Windows normally after error great, proceed with instructions, else reboot into safe mode or use installation media to boot.

1. Use official Microsoft online troubleshooter Microsoft has an online blue screen troubleshooter that was made specifically for this kind of situation. Go to Troubleshoot screen error and answer questions needed. Most of the time this will be enough to solve any blue screen issue.
2. Update network and sound drivers How is this error traced back to Realtek devices, go to the Realtek website and download drivers. Install them and reboot the system.
3. Use a dedicated software solution DRIVERFIX is an application made for these and other kinds of driver issues and problems, it is one click automated solution for driver fixing. Visit the Driverfix site and download the application
4. Perform system Restore If you have not managed to fix the issue with previous steps roll back to a previous restore point when everything was working.
5. Replace network or sound card If everything failed including system restore then it is likely that it is a hardware malfunction. Replace faulty components and you should not receive errors anymore.

If you suddenly receive an error saying, “Error 105 (net:: ERR NAME NOT RESOLVED): Unable to resolve the server’s DNS address” when browsing the web, then this means that the DNS lookup has failed. This kind of error is one of the most commons ones you can encounter while using the Chrome browser. And since it’s a pretty common error, the solutions for this one are pretty easy as well.

Option 1 – Disable both the Antivirus and Firewall temporarily

There are times when antivirus programs and the firewall blocks a website that they consider to be malicious or even because of false-positive effects. Thus, you need to disable these programs temporarily as it might be the reason why you’re getting the “Error 105 (net:: ERR NAME NOT RESOLVED): Unable to resolve the server’s DNS address” error in Chrome.

Option 2 – Check the Network Cables and restart the router then reconnect

Of course, the next thing you have to do is to check if the network cables connected to your computer or router are properly connected. And if your computer is connected via Wi-Fi, you need to make sure to restart your router once. In addition, you can also forget the Wi-Fi your computer is currently connected to and then try reconnecting again to see if it would work.

Option 3 – Try running the Chrome Cleanup tool

You might want to run Google Chrome’s built-in Malware Scanner & Cleanup tool as it could also help in getting rid of any unwanted ads, pop-ups, and even malware, as well as unusual startup pages, toolbars, and anything else that might overtake the network and could affect the performance of the browser.

Option 4 – Try removing the Proxy

Removing the Proxy might also help you in fixing the ERR_NAME_NOT_RESOLVED error in Chrome. Here’s how you can do it:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Disable Prefetch in Chrome

In case you don’t know, Google makes use of a prediction service that helps users in completing searches and typing URLs in the address bar. This prediction service uses the already resolve IP address to connect to the website you’ve already visited. Thus, it would be better if you disable it in cases like this one.

• Open Chrome’s Settings.
• Next, go to Privacy and Security then look for “Prefetch”.
• After finding Prefetch, toggle off the “Use a prediction service to help complete searches and URLs typed in the address bar” setting and then restart Chrome.

Option 6 – Flush the DNS, reset Winsock and then reset TCP/IP

• Click the Start button and type in “command prompt” in the field.
• From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• After opening Command Prompt, you have to type each one of the commands listed below. Just make sure that after you type each command, you hit Enter
  • ipconfig /release
  • ipconfig /all
  • ipconfig /flushdns
  • ipconfig /renew
  • netsh int ip set dns
  • netsh winsock reset

After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.

Option 7 – Try using the Google Public DNS

• The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
• Next, click on the “Change Adapter Settings” option.
• After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
• Right-click on your network connection and click on Properties.
• Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
• After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
• Type in “8.8.8” and “8.8.4.4” and click OK and exit.

Option 8 – Reset Chrome

Resetting Chrome can also help you fix the error. Resetting Chrome means restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up the option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

If you were trying to run Windows Update or activate Windows Firewall or download from the Windows Store but encounter the Windows Update Error 0x80070422 instead, read on as this post will show you how you can resolve the problem. This kind of Windows Update error occurs when the Windows Update or WUAUSERVE is not started or when the Background Intelligent Transfer Service or BITS can’t be started. It could be that they are disabled or because they have no enabled devices associated with them. Whichever the case is, you can check out the options given below to fix the Windows Update Error 0x80070422 and make sure that you create a System Restore point first before you start.

Option 1 – Check the status of some Windows Update Services

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter or click OK to open Services.
• From the list of Services, look for the following services and make sure that their Startup type is as follows:
  • Windows Update – Manual (Triggered)
  • Background Intelligent Transfer Service – Manual
• After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 2 – Try to disable IPv6 in the Network Center

You might also want to disable IPv6 in the Network Center in order to fix the Windows Update Error 0x80070422. How? Follow these steps:

• Tap the Win + X key combination on your keyboard and click on Network Connections.
• This will open the Network Connections section under the Setting app. From there, click on the Network and Sharing Center link located at the right side of the panel which will open a Win32 version of the Windows settings known as Control Panel.
• In the Control Panel, click on the network your computer is connected to.
• A mini window will appear and in that window click on Properties which will open another mini window that will provide a list.
• From this list, uncheck the option that says, “Internet Protocol Version 6 (TCP/IPv6)”.
• Now click on OK and close all the other windows and see if it fixes the Windows Update error.

Option 3– Run the Windows Update Troubleshooter

If disabling IPv6 didn’t work, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including the Windows Update Error 0x80070422. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try running the DISM tool

You can also try to run the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Upgrade error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows Update Error 0x80070422. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

A new update to popular Microsoft PowerToys has brought a few new features that are aimed at speeding up the workflow. The first new feature that was slid in is Always on top utility. With this cool utility, you can keep the window as the name suggests, always on top of other windows. To enable this cool feature all you have to do is press the key combination of ⊞ WINDOWS + CTRL + T and an active window will be now always on top of all other windows. To reverse and unlock this window from being always on top just press key combination again. A second new feature is a really great one and my favorite thing to happen in power toys. Often we are making the search in our browsers to find stuff, things, maybe some explanations, information, etc. The newest update in power toys brings this to a whole new dimension. While you are on PC you just simply need to type ?? followed by questions like: ?? When doctor strange 2 is coming out and that will launch your default browser with your chosen search engine and provide you with the answer. Third and final thing is G-code support in the file explorer preview pane and thumbnails, meaning that if you work with CNC equipment you can now have a thumbnail preview of the code itself inside File Explorer. And that’s it for now, thank you for coming and reading, Take care and I hope to see you next time.

Error Code 32 - What is it?

Code 32, a Device Manager error, pops up when a device driver and other required services related to the driver are disabled.

The error code 32 is usually displayed in the following format:

“A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. Code 32”

When a driver experiences a problem, it is reported to the Device Manager. Though error Code 32 does not cause detrimental damage to your system, it can cause the loss of functionality of the hardware device whose driver is disabled.

Solution

Error Causes

Error 32 may be generated due to several reasons. However, the most common causes include:

• The device driver is outdated
• The device is not configured as the default
• Some other device is providing default functionality
• The device driver is disabled in the registry
• Corruption of registry values in the CD ROM Drive Class registry key

Further Information and Manual Repair

If you come across error code 32 on your PC, then repair it immediately to ensure optimum PC performance. To resolve this error code, try the methods listed below. If you are not a computer programmer, don’t worry!

The listed solutions are easy to perform, require no technical background or expertise and more importantly, these solutions are very effective.

Simply follow the instructions to repair error code 32 on your system in just a few minutes.

Method 1 - Reboot Your PC

Sometimes Device Manager error codes may appear due to temporary issues, which may be resolved simply by rebooting your system. If you are lucky, this might actually work.

By restarting your PC, you might be able to get rid of error code 32. However, if the error still persists, then try other methods given below.

Method 2 - Uninstall and Reinstall the Driver

To resolve error code 32, uninstall and then reinstall the driver. To uninstall the driver, simply follow these steps:

1. Go to the start menu
2. Type Device Manager in the search bar and then press enter
3. Now in the Device Manager, find and then double-click the category of device that you wish to uninstall, for example, click on the Display Adapter to uninstall the graphics card.
4. Once you have located the device and the driver you wish to uninstall, simply right click on it and then click ‘uninstall’
5. Windows will prompt you to confirm device removal changes.
6. Click OK to confirm and proceed.
7. After that, simply restart your system to activate changes
8. To reinstall, go to the control panel and choose Add/Remove Hardware and add a new device.  Follow all prompts to reinstall the device.

Method 3 - Delete Both the Upper Filters and Lower Filters Registry Values

As discussed above, sometimes error code 32 may be triggered due to corruption of registry values.

If this is the underlying cause, then delete both the upper filters and lower filters registry values from the registry. This will take about 5 to 7 minutes. Here’s what you have to do:

1. Go to the start menu
2. Type Regedit in the search box and then press enter
3. Now locate the HKEY_LOCAL_MACHINE folder under  ‘My Computer’
4. Click the |> or (+) icon next to the folder name to expand
5. Here you will see a long list of subkeys
6. Locate the correct class GUID for the problematic device
7. Now click the registry subkey that corresponds to the device class GUID
8. Locate the Upper Filters and Lower Filter values and delete
9. Close the registry editor
10. Restart your PC to activate changes

This will hopefully resolve error code 32 on your system if the error was generated due to registry value corruption. However, if the error continues to appear, then resort to method 4.

Method 4 - Update the Problematic Driver

Locate the problematic drivers and update them with the latest versions. This procedure is effective but time-consuming if performed manually.

It takes several minutes to identify problematic drivers and find the latest and compatible versions for each driver on the manufacturers’ website. And besides, you will have to perform updates continuously to ensure the error doesn’t occur again.

Method 5 - Download DriverFIX to Update Drivers Automatically

To avoid the hassle, download DriverFIX.

This is a cutting-edge and user-friendly software program embedded with intelligent system programming and intuitive technology that identifies problematic drivers and updates them with the latest and compatible driver versions in seconds, automatically and on a regular basis.

By installing it on your PC, you can update all the drivers and repair code 32 in no time.

Click here to download DriverFIX to resolve Device Manager error code 32 today!

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:

• You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
• When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
• You are sending an attachment through email.
• You try sending an email by selecting POP3 or IMAP account as the sender

During these circumstances, the email message stays in the Outbox and you receive the following error message: Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Error Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:

1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
2. Now, enter the following command

sfc/scannow

When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those. Check the Outlook and see if your emails are sending. If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.

1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
2. Enter the following command

netshwinsosk reset

This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:

• Are you using POP3, IMAP, or Exchange server for your email account?
• How many email accounts have you configured in your Outlook?
• Is there an undelivered email stuck in your Outbox?
• If you are trying to send an attachment, what is the size of the attachment?

Try the following:

1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
2. Start Outlook in Safe Mode by following the instructions below

Hold down Windows key + R. Copy this command Outlook /safe Note, there is a space between Outlook and / Paste it in the open box and press Enter If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.

• Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
• If there are add-ins listed, clear the checkbox.
• Close Microsoft Office and restart it.
• Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.

3. Start the computer using the clean boot. Now, try to send an email and see the result.
4. If the problem still lingers, create a new profile and configure the email account.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.