Windows 10 Update and Shutdown/Restart is not working

Linkey is a potentially unwanted web browser search extension for the top browsers, designed to modify the user’s search and home pages in order to direct advertising. This extension changes your default search provider, redirects new tabs, and distributes information & statistics to the server. This extension will display unwanted ads, redirect you through unwanted search engines, and send your browsing information (potentially private information) back to its ad network.

From the publisher: Linkey is compatible with all the latest versions of Internet Explorer, Chrome, and Firefox. Linkey is a simple browser extension that allows you to get the best sites in one click in visualized & friendly interface.

About Browser Hijackers

Browser hijacking is actually a type of unwanted software, often a browser add-on or extension, which causes modifications in the browser’s settings. Browser hijackers could do many different things on your PC. Usually, hijackers will force hits to websites of their preference either to increase traffic producing higher advertisement revenue, or to obtain a commission for each and every user visiting there. Nonetheless, it’s not that harmless. Your online safety is compromised and it is also extremely annoying. Browser hijackers could also allow other malicious programs without your knowledge to further damage your computer.

How to know whether the web browser is hijacked?

The typical symptoms that suggest having this malicious software on your PC are: 1. your homepage has been reset to some unfamiliar site 2. your browser is constantly being redirected to adult sites 3. the essential web browser settings are modified and undesirable or insecure resources are put into the trusted sites listing 4. unsolicited new toolbars are added to your browser 5. you may notice endless pop-up ads on your screen 6. your web browser starts running sluggishly or exhibits frequent errors 7. You simply can’t access particular sites, particularly anti-malware websites.

How it infects your computer

Browser hijackers attack computers through malicious e-mail attachments, downloaded infected computer files, or by checking out infected internet sites. They could be included with toolbars, BHO, add-ons, plug-ins, or browser extensions. Also, certain freeware and shareware can put the hijacker in your PC through the “bundling” technique. Examples of well-known browser hijackers are Fireball, GoSave, Ask Toolbar, CoolWebSearch, Babylon Toolbar, and RocketTab. Browser hijackers could interrupt the user’s browsing experience severely, keep track of the websites visited by users and steal financial information, cause problems in connecting to the internet, and ultimately create stability issues, making applications and computers crash.

How you can get rid of a browser hijacker

Some hijackers can be simply removed by deleting the free software they came with or by removing any extension you have recently added to your computer. Unluckily, the majority of the software products used to hijack a browser are deliberately built to be difficult to eliminate or detect. Moreover, manual removals demand in-depth system knowledge and therefore can be an extremely difficult job for novices.

What To Do When You Cannot Download Safebytes Anti-Malware?

All malware is bad and the magnitude of the damage may vary greatly in accordance with the type of infection. Certain malware variants modify internet browser settings by including a proxy server or modify the computer’s DNS configurations. When this happens, you will be unable to visit some or all of the websites, and therefore unable to download or install the necessary security software to remove the malware. If you’re reading this, you may have infected by a virus that prevents you from downloading computer security software like Safebytes Anti-Malware. There are a few options you can attempt to get around with this obstacle.

Install in Safe Mode

The Windows-based PC has a special mode called “Safe Mode” in which just the bare minimum required programs and services are loaded. If the malware is blocking internet access and affecting your PC, running it in Safe Mode will let you download antivirus and run a diagnostic scan while limiting potential damage. In order to get into Safe Mode or Safe Mode with Networking, press F8 while the system is starting up or run MSConfig and look for the “Safe Boot” options under the “Boot” tab. After you restart into Safe Mode with Networking, you could download, install, as well as update anti-malware software from there. After installation, run the malware scanner to remove most standard infections.

Use an alternate browser to download an antivirus application

Certain viruses might target vulnerabilities of a specific web browser that obstruct the downloading process. If you appear to have a virus attached to Internet Explorer, then switch over to an alternate internet browser with built-in safety features, such as Chrome or Firefox, to download your favorite antivirus program – Safebytes.

Install security software on a thumb drive

Here’s another solution which is creating a portable USB anti-malware software that can check your system for malicious software without needing installation. Do these simple actions to clean up your affected PC using portable anti-malware. 1) Download the anti-malware program on a virus-free computer. 2) Plug the Flash drive into the clean computer. 3) Double-click on the downloaded file to open the installation wizard. 4) Choose the USB flash drive as the destination for saving the software file. Follow the on-screen instructions to finish the installation. 5) Unplug the USB drive. You may now utilize this portable anti-malware on the infected computer system. 6) Double click the Safebytes Anti-malware icon on the flash drive to run the software. 7) Click on “Scan Now” to run a complete scan on the infected computer for malware.

A Look at the Best AntiMalware Program

Want to download the very best anti-malware software for your laptop? There are several applications in the market that come in paid and free versions for Microsoft Windows systems. Some of them are excellent, some are ok types, while some will destroy your PC themselves! When searching for an anti-malware tool, choose one which provides dependable, efficient, and complete protection against all known computer viruses and malware. On the list of highly recommended software programs is SafeBytes AntiMalware. SafeBytes carries a good track record of top-quality service, and customers are very happy with it. Safebytes is one of the well-established computer solutions companies, which offer this all-inclusive anti-malware software. Using its cutting-edge technology, this application will allow you to eradicate multiples types of malware such as computer viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers. SafeBytes has got a variety of wonderful features that can help you protect your PC from malware attacks and damage. Below are some typical features present in this tool: Live Protection: SafeBytes offers a totally hands-free active protection that is set to observe, prevent and remove all threats at its very first encounter. This utility will always monitor your computer for any suspicious activity and updates itself regularly to keep current with the newest threats. Most Reliable AntiMalware Protection: This deep-cleaning anti-malware software program goes much deeper than most antivirus tools to clean your computer system. Its critically acclaimed virus engine finds and disables hard-to-remove malware that conceals deep inside your PC. Internet Security: Through its unique safety rating, SafeBytes notifies you whether a site is safe or not to access it. This will make sure that you’re always certain of your safety when browsing the net. Lightweight Utility: The program is lightweight and can run silently in the background, and that does not have an effect on your PC efficiency. 24/7 Live Professional Support: SafeBytes provides 24/7 technical support, automatic maintenance, and upgrades for the best user experience.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Linkey without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by Linkey

If you encounter the DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATION Blue Screen error with an error code of 0x000000CE then it means that a driver failed to cancel the pending operations before unloading. Some of the driver files that might be the culprit include the intelppm.sys, intcdaud.sys, tmxpflt.sys, mrxsmb.sys and asusptpfilter.sys. This kind of Blue Screen error occurs when the driver failed to cancel lookaside lists, worker threads, DPCs, and other items before unloading. You can usually identify which driver file is triggering the BSOD error in the BSOD error itself since its name would be printed on the blue screen and stored in memory at the location (PUNICODE_STRING) KiBugCheckDriver. Refer to the possible solutions given below to fix the DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS error.

Option 1 – Perform a System Restore

Performing System Restore might help you in fixing the SYNTP.SYS Blue Screen error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 2 – Disable the BIOS Memory options

Disabling the BIOS Memory options such as Caching and Shadowing can help you in fixing the DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS Blue Screen error. All you have to do is enter the BIOS first and then use the Arrow and Enter keys to select your choices. And if you can’t seem to find it, look for specific instructions from your OEM or you could also look out for instructions from the manufacturer of your motherboard.

Option 3 – Update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 5 – Run the Memory Diagnostic Tool to check for Memory leaks

• Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
• After that, it will give two options such as:
  • Restart now and check for problems (Recommended)
  • Check for problems the next time I start my computer
• Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 6 – Try analyzing the Memory Dump Files

You can also try to analyze the Memory Dump files as it can help you identify the root cause of the DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS error.

Option 7 – Try checking the Registry settings

You might also want to try disabling the concerned driver file if it is mentioned in the Stop error. For example, if the stop error mentioned the “intelppm.sys” driver file then you have to disable this driver file since it is most likely the culprit. To do that, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “Regedit” in the field and hit Enter to open the Registry Editor.
• After that, go to the this registry path: HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > Processor
• From there, double click on Start and change its value to “4”.
• Now go to this path: HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > Intelppm.
• Set its value to “4” and then restart your computer to apply the changes made.

Option 8 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

If you have multiple keyboards, things can get quite tricky. There are times when the keyboard language changes on its own since the keyboard changes while you are typing. The thing is, the keyboard changes because sometimes we accidentally tap shortcuts like Win key + Space key or Alt + Shift or Ctrl + Shift which changes the keyboard pairs or language. Thus, if your keyboard language changes on its own, there are two ways to resolve it. First, you have to make sure that Windows 10 does not add keyboards without your permission. Second, you have to make sure that the shortcut keys don’t change the keyboard language. This second option is what we’re going to discuss in this post. You need to first set a different input method for each app window. To do that, you have to disable the change in layout. Refer to these steps:

• Go to Settings > Language and input.
• Next, type “switching input methods” to open the Advanced keyboard settings with this option inside.
• After that, select the checkbox labeled as “Let me set a different input method for each app window” and then click the Save button.
• Restart your computer.

Now that you’ve disabled the change in layout, you now have to find the keyboard settings. Just go to Settings > Devices > Typing > Advanced Keyboard settings. From there, you have the option to select which keyboard is going to be used for any app. When you change the keyboard every time you use an app, usually, Windows remember it so that you won’t have to set it up all over again. In addition, the Advanced keyboard settings page also allows you to override the default input method which could be different from the first one in your language list. Aside from that, there is also a Language bar option that comes in handy as you can quickly switch between keyboards. And if you removed it, you have the option to restore the language bar back as well. Now all that’s left for you to do is to change the Language Settings under the Administrative tab. A user from a forum that came up with this solution, reported that the issue occurred when he started typing in some program with non-Unicode characters which caused Windows to use the default system local language to interpret these characters even though the language is unavailable in the Language bar. To change the Language Settings under the Administrative tab, follow these steps:

• Go to Settings > Time and Language > Language > Administrative language settings.
• After that, click on Copy Settings under the Administrative tab.
• Now make sure that all the Display language, Input language, and Format are English (United States) or any language you prefer.
• Then mark the two checkboxes in “Copy your current settings to Welcome screen and system accounts & New user accounts”.
• After that, click OK and then exit.

Note: You also have the option to disable those shortcut combinations which can change your keyboard settings accidentally.

The Windows 10 operating system utilizes a variety of measures in order to track your app launches so that it can boost both your start and search results. It can personalize the start menu based on the apps that you use the most on the Start menu as well as the search results. This way, the App Launch Tracking is definitely useful especially when you want to access your favorite and frequently used apps quickly in the Start menu and search results on your Windows 10 computer. On the other hand, Windows 10 provides users with the ability to control their privacy settings in order to protect the privacy of users. Windows 10 users can either opt to enable the app launch tracking to improve the start menu and search menu or opt to disable the app launch tracking in order to prevent the Windows operating system from tracking that you open if you really value your privacy that much. Whichever setting you prefer, you need to change the privacy control settings as well as make some tweaks in the Windows Registry in order to turn on or turn off the app launch tracking feature.

Option 1 – Turn off or turn on app launch tracking via Settings

• Go to Settings and click on Privacy.
• After that, toggle On the “Let Windows track app launches to improve Start and search results” option on the right side of the page under the General Settings to enable the app launch tracking feature.
• And of course, if you wish to disable the app launch tracking feature, simply toggle Off the “Let Windows track app launches to improve Start and search results” option on the very same page under General Settings.
• After that, close the Settings window.

Note: Keep in mind that when you disable the app launch tracking feature, the “Show most used app” setting will either be grayed out or labeled as “Disable” on your Windows 10 computer. Thus, if you want to keep viewing the most used apps, just re-enable the app launch tracking feature if you have disabled it.

Option 2 – Turn off or turn on app launch tracking via Windows Registry

Before you proceed, make sure to create a System Restore point

• Tap the Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and hit Enter or click OK to open the Registry Editor.
• Next, navigate to the following path:

HKEY_CURRENT_USERSOFTWAREMicrosoftWindowsCurrentVersionExplorerAdvanced

• After that, right-click on the Advanced folder and then click on New to create a new 32-bit DWORD value.
• Name the newly created DWORD as “Start TrackProgs” and set its value to “1” to enable the app launch tracking feature.
• If you want to disable the app launch feature, set “0” as the value instead of 1.
• Now click OK and restart your computer.

Take note that you still have to create a 32-bit DWORD value even if you are using a 64-bit Windows computer.

There are times when you upgrade or install Windows 10 on an old computer and the Aspect Ratio of the screen is in a mess. This issue occurs when a new Windows version does not support the GPU or the driver does not work in Windows 10. And in such cases, Windows uses a generic driver which does not support all the resolution as well as the correct aspect ratio. So in this post, you will be guided on how you can fix the issues with the screen aspect ratio in Windows 10. It could be that your screen has an aspect ratio of 16:9 but after the upgrade, you changed to screen resolution, and is now set to 16:!0. And later on, you found that you are unable to go back to the previous aspect ratio. Thus, you will notice that everything on the screen might look stretched. You might be wondering if it’s possible to change the aspect ratio in Windows 10 directly even if the GPU does not have the compatible driver, well it really isn’t. However there is another way to resolve the problem. Refer to the options given below to get started.

Option 1 – Try using the Compatibility Mode

The first thing you can do is to run the driver in a Compatibility Mode. Follow the steps below to do so:

• You need to download the driver and place it on your desktop.
• After that, right-click on it and select Properties.
• Next, switch to the Compatibility tab where you should see two options:
  • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
  • Manually choose the version of Windows it was correctly working.
• You also have the option to change the DPI settings and see if that helps. Then click the Apply and OK buttons.
• Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.

Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 2 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 3 – Update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

If you are typing inside the Search bar, Cortana, Taskbar, Windows 10 apps, etc., and then everything seems invisible then read on as this post will guide you in fixing this issue. At first, you might think that something is wrong with your keyboard but it really has nothing to do with it. The problem actually lies with the apps from Microsoft Store. Thus, if you can’t type anything in any of the apps from Microsoft Store in Windows 10, refer to the options given below to fix them.

Option 1 – Ensure that ctfmon.exe is running

Ctfmon.exe is a Microsoft process in Windows 10 that controls the Alternative User Input as well as the Office Language bar. In other words, it enables end-users to control the computer using on-screen keyboard inputs, speech, and even pen for various languages. It would be better if you launch the program once by going to the C:/Windows/system32 folder. Doing so will ensure that whatever API is needed for the keyboard typing to work properly again. You also have to make sure that its startup status is not disabled. In addition, you can also try the following steps, alternatively.

• Open the Task Scheduler.
• Then go to Microsoft > Windows > TextServicesFramework.
• And on the MsCtfMonitor, right-click and enable the task.
• Now restart your computer.

This will ensure that all the text boxes will start to work again. And if the task MsCtfMonitor is missing from the list of tasks, you can import it with the XML file from basics.net. Then download and create a task to run it each time you log in to your PC.

Option 2 – Use the Windows Store Apps Troubleshooter

You might also try running the Windows Store Apps Troubleshooter as it can help in resolving issues with the Windows Store apps. This built-in tool can resolve most of the app-related problems. To use it, go to Settings > Update & Security > Troubleshooting > Windows Store Apps and from there, click the start the troubleshooter button. The Windows Store Apps Troubleshooter will scan the computer for any issues with the Windows store apps and will automatically fix them if it finds any.

Option 3 – Re-register all the Windows 10 UWP apps using PowerShell

• First, make sure to close all the running applications on your computer.
• Next, in the Start search, type in PowerShell and right click on the result, and select the “Run as administrator” option.
• After that, type the following commands to re-register the Windows 10 apps. Make sure to hit Enter on each line:
  • reg delete "HKCUSoftwareMicrosoftWindows NTCurrentVersionTileDataModelMigrationTileStore" /va /f
  • get-appxpackage -packageType bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "appxmetadataappxbundlemanifest.xml")}
  • $bundlefamilies = (get-appxpackage -packagetype Bundle).packagefamilyname
  • get-appxpackage -packagetype main |? {-not ($bundlefamilies -contains $_.packagefamilyname)} |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + "appxmanifest.xml")}

Option 4 – Try to run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help in fixing the problem.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Restart your PC.

Error Code 0x80070002 – What is it?

Error code 0x80070002 is a Windows Update error code. It occurs due to corruption errors which result when missing files in Windows Update prevent users from accessing updates on their system. It affects Windows 10 users and presents similar symptoms as error code 0x80070003, another Windows Update error. These symptoms include the following:

• Presence of message box highlighting the name of the Windows Update error code
• The inability of users to complete updates on their system

Error Causes

If certain files are missing in Windows Update on your system, you will most likely experience error code 0x80070002. These missing files prevent Windows Update from functioning properly even in cases where an update is downloaded on your PC.

Further Information and Manual Repair

Manual repair methods are necessary to resolve issues related to many Windows error codes. To fix Windows Update error codes like error code 0x80070002 in Windows 10, users will need to apply several procedures that include stopping and restarting the Windows Update service. Note that the methods listed below must be done in the order they are listed. This is because they work in conjunction with each other to repair and replace corrupted update files that may be preventing your Windows Update service from functioning correctly.

Method One: Stop Windows Update Service

Stopping the Windows Update service will enable users to begin the manual repair process. It’s crucial, to begin with, this step, as it prepares users to delete temporary update files when the Window Update service is no longer functioning correctly. These temporary files may be the source of the corruption errors resulting in error code 0x80070002. Follow the steps below to stop Windows Update and resolve the error code.

• Step one: Type Control Panel in the Search box near the Start button
• Step two: Select Control Panel
• Step three: Type Administrative Tools in the search box
• Stop four: Select Administrative Tools
• Step five: Click Services, then search for Windows Update
• Step six: Right-click Windows Update service, then select Stop

After you have successfully stopped the service, proceed by deleting temporary update files in the SoftwareDistribution folder.

Method Two: Delete Temporary Update Files in SoftwareDistribution Folder

Error code 0x80070002 is unlikely to be resolved without addressing the problems related to missing or corrupted update files. By deleting temporary update files within the SoftwareDistribution folder, you will most likely be able to fix the error code and access updates within the Windows Update service.

• Step one: Open File Explorer, then open Windows folder in drive C
• Step two: Double-click SoftwareDistribution folder
• Step three: Open the DataStore folder and delete all files within this folder
• Step four: Click Back to access the SoftwareDistribution folder
• Step five: Open the Download folder to delete all files from this folder as well

While attempting to delete these files, you may be asked to enter a password as an administrator. If this occurs, enter the required password to proceed.

Method Three: Restart Windows Update Service

Once you have logged on as an administrator and deleted appropriate update files in the SoftwareDistribution folder, follow the steps below to restart the Windows Update service.

• Step one: Type Control Panel in the Search box near the Start button.
• Step two: Select Control Panel
• Step three: Type Administrative Tools in the search box, then select Administrative Tools
• Step four: Double-click Services
• Step five: Search for the Windows Update service
• Step six: Right-click the Windows Update service, then select Start.

Once you’ve selected Start, you’ll be able to access the Windows Update service. Verify these manual methods have proven successful by restarting your PC, then check if you can access updates. If error code 0x80070002 has been resolved, you will be able to complete the download process when you attempt to access updates within Windows 10. You will also no longer see the error code 0x80070002 message box.

DiscoverAncestry is a Browser Extension for Google Chrome developed by Mindspark Inc that presents itself as a web tool to discover the origins or meanings of particular family names. When installed this extension changes your default new tab page to search by MyWay, as well as your default search engine to Search.MyWay.com

While active, DiscoverAncestry logs user browsing information, recording clicked links, visited websites and viewed products. This information is later used to better target personal ads. Browsing the internet with this extension active will result in injection of additional ads, sponsored content and even pop-up ads throughout the browsing sessions.

DiscoverAncestry is usually found bundled with other potentially unwanted software, this combined alongside its aggressive ad injection is why DiscoverAncestry has been marked as a Browser Hijacker, and it is recommended to remove it from your computer.

About Browser Hijackers

Browser hijacking is regarded as the web’s constant risks that target web browsers. It’s a type of malware program that redirects web browser requests to other suspicious websites. Basically, most browser hijackers are made for advertising or marketing purposes. It redirects you to the sponsored websites and inserts adverts on your internet browser which helps its developer generate income. It might seem naive, but the majority of such websites aren’t legitimate and can pose a significant risk to your on-line safety. In a much worst case, your internet browser could be hi-jacked to download malware that will do a lot of damage to your computer.

Browser hijacking signs and symptoms

There are several symptoms that could indicate a browser hijacking: 1. your homepage is reset to some unknown site 2. bookmark and the new tab are also changed 3. default online search engine is modified 4. you’re getting browser toolbars you haven’t witnessed before 5. you will find random pop-ups start showing regularly 6. your internet browser has instability issues or exhibits frequent errors 7. you are blocked to access the websites of antivirus solution providers.

How does a computer get infected with a browser hijacker?

Browser hijackers can get into a computer by some means or other, for instance via file sharing, downloads, and email also. Many web browser hijackings originate from add-on applications, i.e., toolbars, browser helper objects (BHO), or extensions added to web browsers to give them extra features. A browser hijacker may also come bundled-up with some free application that you inadvertently download and install, compromising your PC security. Common examples of browser hijackers include CoolWebSearch, Conduit, Coupon Server, OneWebSearch, RocketTab, Snap.do, Delta Search, and Searchult.com. Browser hijackers may record user keystrokes to gather potentially valuable information leading to privacy issues, cause instability on systems, drastically disrupt user’s browsing experience, and eventually slow down the computer to a stage where it becomes unusable.

Removal

Some browser hijacking can be simply reversed by discovering and eliminating the corresponding malware software through your control panel. However, many hijackers are really tenacious and need specialized applications to remove them. Also, manual removals demand deep system understanding and thus can be quite a difficult task for novices. Professionals always suggest users eliminate any malicious software including browser hijackers by using an automatic malware removal tool, which is easier, safer, and faster than the manual removal procedure. To remove any kind of browser hijacker from your laptop or computer, you should download the following certified malware removal tool – SafeBytes Anti-Malware. Along with anti-virus software, a system optimizer tool, similar to Total System Care, will help you repair Windows registry errors, get rid of unwanted toolbars, secure your online privacy, and stabilize programs installed on your computer.

Learn How to Get rid of Malware that is Blocking Websites or Preventing Downloads

Viruses may cause a lot of damage to your computer. Some malware sits in between your PC and the internet connection and blocks some or all internet sites that you really want to visit. It will also prevent you from adding anything to your PC, particularly antivirus applications. If you’re reading this article, you probably have affected by a virus that prevents you from downloading a security program like Safebytes Antimalware on your PC. There are some actions you can take to circumvent this issue.

Install anti-malware in Safe Mode with Networking

In the event the malware is set to run at Windows start-up, then booting in safe mode should avoid it. Just bare minimum required programs and services are loaded when you boot your PC in Safe Mode. Here are the steps you need to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (check out the Microsoft website for instructions on Windows 8 and 10 computers). 1) At power on, press the F8 key while the Windows splash screen begins to load. This should bring up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking using arrow keys and hit Enter. 3) Once you get into this mode, you will have an internet connection again. Now, obtain the malware removal program you need by utilizing the web browser. To install the program, follow the directions within the setup wizard. 4) Right after installation, do a complete scan and allow the software eliminate the threats it finds.

Utilize an alternate browser to download antivirus software

Some malware only targets certain browsers. If this sounds like your situation, utilize another internet browser as it can circumvent the malware. The ideal way to avoid this problem is to opt for a internet browser that is known for their security features. Firefox contains built-in Phishing and Malware Protection to keep you safe online. Create a portable USB antivirus for removing viruses Another method is to download and transfer an anti-malware application from a clean PC to run a virus scan on the infected computer. To run antivirus using a USB drive, follow these simple measures: 1) Make use of another virus-free computer system to download Safebytes Anti-Malware. 2) Plug the USB drive into the clean computer. 3) Double-click the executable file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place where you want to store the software files. Follow the on-screen instructions to finish the installation. 5) Transfer the flash drive from the clean computer to the infected computer. 6) Double-click the anti-malware software EXE file on the pen drive. 7) Run Full System Scan to identify and clean-up up all sorts of malware.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows Computer

If you are looking to purchase anti-malware for your desktop, there are numerous brands and packages for you to consider. A few are well worth your money, but most aren’t. When looking for an antivirus tool, select one which provides dependable, efficient, and comprehensive protection against all known computer viruses and malware. On the list of highly recommended applications by industry leaders is SafeBytes Anti-Malware, well-known security software for Windows computers. SafeBytes is a powerful, real-time anti-spyware application that is made to assist everyday computer users in safeguarding their computers from malicious threats. Once you’ve got installed this software, SafeBytes advanced protection system will make sure that absolutely no viruses or malicious software can seep through your PC.

There are lots of amazing features you’ll get with this security product. The following are some typical features present in this software program:

Active Protection: Malware programs aiming to get into the system are discovered and stopped as and when detected by the SafeBytes real-time protection shields. This utility will always keep track of your computer for any suspicious activity and updates itself continuously to keep current with the latest threats. World-class AntiMalware Protection: Built upon a highly acclaimed antivirus engine, this malware removal tool can find and get rid of various obstinate malware threats such as browser hijackers, PUPs, and ransomware that other typical anti-virus applications will miss. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is one of the fastest and most efficient within the industry. It's targeted scanning tremendously increases the catch rate for viruses which is embedded in various computer files. Web Protection: SafeBytes provides instant safety rating about the webpages you’re about to visit, automatically blocking dangerous sites and to make sure that you’re certain of your online safety while browsing the net. Lightweight Utility: This software is lightweight and will work silently in the background, and will not impact your PC efficiency. 24/7 Customer Service: You can obtain totally free 24/7 technical support from their IT experts on any product queries or computer security issues. SafeBytes has created a wonderful anti-malware solution to help you conquer the latest computer threats and virus attacks. Now you may realize that this particular software does more than just scan and eliminate threats from your computer. So if you are searching for the best anti-malware subscription for your Windows-based computer, we strongly recommend SafeBytes Anti-Malware software.

Technical Details and Manual Removal (Advanced Users)

If you don’t want to use an automated tool and prefer to eliminate DiscoverAncestry manually, you might do so by going to the Windows Add/Remove Programs menu in the control panel and deleting the offending software; in cases of web browser plug-ins, you can remove it by visiting the browsers Add-on/Extension manager. You might even want to reset your web browser settings, and also delete temporary files, browsing history, and cookies. To ensure complete removal, manually check your hard disk and registry for all of the following and remove or reset the values accordingly. Please remember that this is for skilled users only and may be challenging, with wrong file removal leading to additional system errors. Furthermore, certain malware keeps replicating which makes it tough to eliminate. You are suggested to do this process in Windows Safe Mode.

On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected. The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.

Roblox is a very popular online game with millions of gamers playing it each day and as such it will naturally bring a lot of malware and attack on players trying to steal and exploit them for monetary gains. The latest attack and high-profile stealing of currency and assets happened exactly in Roblox.

Malicious activities have been reported to come from chrome extensions. So far 2 extensions have been identified that have hidden malware inside them but there could be more of them currently undetected. Extensions work as a front while in the back they mine user logins and other data in order to steal stuff from the Roblox platform.

To make things worse some of the malware is within long extensions like SearchBlox. The SearchBlox extension allows you to search quickly for other users if it was legitimate but has been compromised within the last month. There is evidence that people are stealing Roblox currency with the data gathered by the hidden backdoor in it.

SearchBlox extension is still Active in Chrome Web Store, with the primary listing still with the "Featured " badge. Google is actively removing malicious software from its storefront on a regular basis but this one still lingers in it.

If you or your kid have this Chrome extension installed, uninstall it right away and always be careful about which extension you install and give access to your system, keep them updated and check various blogs and article sites to inform yourself when a bad one is found.