SoftwareUpdater Malware Removal Guide

What is PyLocky ransomware? And how does it execute its attack?

PyLocky ransomware is a file-locking malware created in order to lock important files and demand ransom from victims in exchange for data recovery. This new ransomware uses the .lockymap extension in marking the files it encrypts. It starts to execute its attack by dropping the following malicious payload in the system:

Name: facture_4739149_08.26.2018.exe SHA256:8655f8599b0892d55efc13fea404b520858d01812251b1d25dcf0afb4684dce9 Size: 5.3 MB

After dropping its malicious payload, this crypto-malware connects the infected computer to a remote server where it downloads more malicious files and places them on system folders. It then applies a data gathering module used to gather data about the user and the computer. The malicious files that were downloaded earlier along with the data obtained are used for another module called stealth protection. This allows PyLocky ransomware to execute its attack without detection from any security or antivirus programs installed in the system. It also modifies some registry keys and entries in the Windows Registry such as:

• HKEY_CURRENT_USERControl PanelDesktop
• HKEY_USERS.DEFAULTControl PanelDesktop
• HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun
• HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun
• HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce
• HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce

Once all the modifications are carried out, PyLocky ransomware will begin encrypting its targeted files using a sophisticated encryption cipher. Following the encryption, it adds the .lockymap extension to each one of the encrypted files and releases a ransom note named “LOCKY-README.txt” which contains the following content:

“Please be advised: All your files, pictures document and data has been encrypted with Military Grade Encryption RSA ABS-256. Your information is not lost. But Encrypted. In order for you to restore your files, you have to purchase a Decrypter. Follow these steps to restore your files. 1* Download the Tor Browser. ( Just type in google “Download Tor“ 2‘ Browse to URL: http://4wcgqlckaazungm.onion/index.php 3* Purchase the Decryptor to restore your files. It is very simple. If you don’t believe that we can restore your files, then you can restore 1 file of image format for free. Be aware the time is ticking. Price will be doubled every 96 hours so use it wisely. Your unique ID : CAUTION: Please do not try to modify or delete any encrypted file as it will be hard to restore it. SUPPORT: You can contact support to help decrypt your files for you. Click on support at http://4wcgqlckaazungm.onion/index.php”

How does PyLocky ransomware spread over the web?

PyLocky ransomware spreads using malicious spam email campaigns. Creators of this threat embed an infected attachment to spam emails and send them using a spambot. Crooks may even use deceptive tactics to trick you into opening the malware-laden immediately which is something you must not do. Thus, before opening any emails, make sure that you’ve thoroughly checked them. To successfully obliterate PyLocky ransomware from your computer, refer to the removal guide laid out below.

• Step 1: Launch the Task Manager by simply tapping Ctrl + Shift + Esc keys on your keyboard.
• Step 2: Under the Task Manager, go to the Processes tab and look for the process named facture_4739149_08.26.2018.exe and any suspicious-looking process which takes up most of your CPU’s resources and is most likely related to PyLocky ransomware.
• Step 3: After that, close the Task Manager.
• Step 4: Tap Win + R, type in appwiz.cpl and click OK or tap Enter to open Control Panel’s list of installed programs.
• Step 5: Under the list of installed programs, look for PyLocky ransomware or anything similar, and then uninstall it.
• Step 6: Next, close the Control Panel and tap Win + E keys to launch File Explorer.
• Step 7: Navigate to the following locations below and look for PyLocky ransomware’s malicious components such as facture_4739149_08.26.2018.exe and LOCKY-README.txt as well as other suspicious files, then delete all of them.

%TEMP% %WINDIR%System32Tasks %APPDATA%MicrosoftWindowsTemplates %USERPROFILE%Downloads %USERPROFILE%Desktop

• Step 8: Close the File Explorer.
• Step 9: Tap Win + R to open Run and then type in Regedit in the field and tap enter to pull up Windows Registry.
• Step 10: Navigate to the following path:

HKEY_CURRENT_USERControl PanelDesktop HKEY_USERS.DEFAULTControl PanelDesktop HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce

• Step 11: Delete the registry keys and sub-keys created by PyLocky ransomware.
• Step 12: Close the Registry Editor and empty the Recycle Bin.

Try to recover your encrypted files using the Shadow Volume copies Restoring your encrypted files using Windows Previous Versions feature will only be effective if PyLocky ransomware hasn’t deleted the shadow copies of your files. But still, this is one of the best and free methods there is, so it’s definitely worth a shot. To restore the encrypted file, right-click on it and select Properties, a new window will pop up, then proceed to Previous Versions. It will load the file’s previous version before it was modified. After it loads, select any of the previous versions displayed on the list like the one in the illustration below. And then click the Restore button.

Although the UWP platform is still new, it is working efficiently and significantly and it’s apparent that Microsoft is betting big on it. It helps developers in building applications for Windows 10 that are more modern and beautiful as well as responsive with the help of the .NET Core and XAML. However, all things considered, it still isn’t perfect and it could still encounter some errors. One of these errors is the Windows.UI.Xaml.Markup.XamlParseException UWP app error. This particular error can occur to any Universal Windows Platform or UWP application and according to security experts, it is due to some XAML parsing error. To fix this error, you can try to reinstall the faulty program or check its privacy settings. You can also run both the Program Compatibility and Windows Store Apps troubleshooters as well as run System Restore. For more information, check out the given options below.

Option 1 – Try to reinstall the faulty application

If you encounter this error in an application that is not a system-related one, then you can just uninstall it from the Windows 10 Settings app and then reinstall it again from the Microsoft Store. On the other hand, if it is a system application like the Camera or Calculator app, you can just uninstall and reinstall it using a PowerShell script.

Option 2 – Try to check the Privacy Settings of the concerned app

You might also want to check if all the Privacy Settings required for a certain application are configured properly as it could also cause issues like the Windows.UI.Xaml.Markup.XamlParseException UWP app error.

Option 3 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job. In addition, you can try to run the Windows Store apps troubleshooter as it can also help you resolve the problem.

Option 4 – Run System Restore

If you have recently made changes in your computer’s settings, you could also run System Restore to fix the Windows.UI.Xaml.Markup.XamlParseException UWP app error. How? Refer to these steps:

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

In today's age, free cloud storage is no longer anything exclusive and plenty of companies will offer some free amount of it in hopes that you will buy a premium plan. Among plenty of starter and free options, there are of course some that are more generous and more appealing and offer a larger quantity of free space and even some other services.

In this article, we are taking a look and recommending some of the best ones in our opinion.

Google drive

First on the list is of course google with its google drive. With an amazing 15GB of free could storage just given to anyone who makes a google account this had to be the first recommendation. Also since google drive is requiring a google account you will be given all google office tools for free as well as the Gmail service. Completely free 15GB at your fingertips if you do not mind google tracking policies.

Microsoft one drive

Another company on the list, with only 5GB storage seems little compared to google this entry was simply included because google Microsoft also offers you Office 365 WEB for free with skype along with their Hotmail. So all in all another full package of apps with some free storage that requires also just an account.

IceDrive

With the free offer of 10GB this comes as an easy recommendation, IceDrive is a cloud storage company that is not offering anything of productivity apps but it has some great features in their cloud solution like being able to see encrypted files in your cloud. All you have to do to get this 10GB of storage is to make a free account.

MEGA

With an amazing 20GB of free storage, MEGA is certainly one that gives the most space for free. Sadly a few years ago it was hacked and files and user information were leaked, for that reason, it is on our last place of recommendation but if you are not worried about their security and plan just to use this as a temporary file sharing service with that amount I am sure it will fill your needs.

As you know, Microsoft’s Windows Media Creation Tool is a useful tool that helps you download and install the latest version of the Windows 10 operating system. However, there are times when it could encounter some problems during the update process. One of these programs is the following error message:

“0x8007001F-0x20006, The installation failed in the SAFE_OS phase with an error during REPLICATE_OC operation.”

The error pointed out the “Safe OS phase”. It is the phase that’s initiated to install all the required Windows Updates. Thus, the possible cause for this error could have something to do with an interrupted download, internet connection, and many more. Although this error could be caused by a lot of factors, fixing it shouldn’t be that hard. You can try to reset the Windows Update Components or delete the Windows Update cache. You could also disable both the Firewall and your antivirus program temporarily or run the Windows Update in a Clean Boot state, as well as run the Windows Update troubleshooter. To get started troubleshooting the error, follow each one of the suggestions provided below.

Option 1 – Try to reset the Windows Update components

Resetting the Windows Update components could help you resolve the Windows Update error 0x8007001f – 0x20006. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Now, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Exit Command Prompt and then restart your computer.

Option 2 – Try to delete the Windows Update Cache

You might also want to delete the Windows Update cache since there are times when existing corrupt or incomplete Windows Update files can cause some problems in downloading and installing Windows Updates. To achieve this, simply delete the “$Windows.~BT” & “$Windows.~WS” folders in your computer. Once you’re done, try to run Windows Update again and see if the error is now fixed.

Option 3 – Try to temporarily disable anti-virus and Windows Defender Firewall

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed on your computer. Thus, disabling them or any security software installed in your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like error 0x8007001f – 0x20006 due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program and Windows Defender Firewall for the meantime and check if it fixes the error or not

Option 4 – Run the Windows Update in a Clean Boot State

It is possible that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to run Windows Update again.

Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application on your computer. You need to look for the culprit and uninstall it once you found it.

Option 5 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x8007001f – 0x20006. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

The win32kfull.sys file is one of the kernel-mode device drivers in your Windows 10 operating system. In case you don’t know, there are two kinds of device drivers – the first ones are the normal drivers that communicate between your hardware and the operating system while the second ones are the kernel-mode drivers. The latter is necessary for booting your OS. And there are times when you encounter the win32kfull.sys error while booting your PC. Here’s the full context of the win32kfull.sys error:

“SYSTEM_SERVICE_EXCEPTION (win32kbase.sys) APC_INDEX_MIXMATCH PAGE_FAULT_IN_NONPAGED_AREA”

This error could be caused by corrupted or outdated drivers with incomplete files or it could be caused by some driver or software installed on your computer. To fix this error, here are some troubleshooting options you need to check out.

Option 1 – Try updating all the Drivers

As pointed out, the win32kfull.sys error can be due to outdated or corrupted drivers that are not compatible with your hardware. These drivers include but are not limited to display, network, sound, hard drive, and more. If you are not able to access the internet, you can just manually download the update using another PC. To update your drivers, here’s what you need to do:

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• Restart your PC.

Note: You also have the option to go directly to the website of your graphics card manufacturer and check if there’s a new update – if there is, download it. After that, you could also check if there’s a new update of the game you’re getting the issue of the black bar.

Option 2 – Identify and uninstall problematic programs by putting your PC in a Clean Boot State

One of the main causes of BSOD errors like win32kfull.sys is a problematic program that could clash with your existing operating system as well as computer architecture. There are tons of programs that are either incompatible or conflict with the existing drivers or software in your system. To identify such programs, you need to put your PC in a Clean Boot state. How? Follow these steps:

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:

• From the “Start” menu, go to System Configuration.
• After that, switch to the General tab and click the option for “Normal Startup”.
• Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
• Then find and click “Enable all” and if prompted, you have to confirm.
• Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
• Restart your PC when prompted.

Once you have identified the program causing the problem, uninstall it right away from your Control Panel.

Option 3 – Perform an SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the win32kfull.sys error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Installing or updating Google Chrome does not always go smoothly as there are times when it also encounters some errors like the error code 0x80072EE7. This kind of error in Chrome is most likely caused by the Windows Firewall or third-party Firewall (if you’re using one) that blocks the installation or update process. Aside from this known culprit, there are also other factors to consider such as corrupted or incompatible installation files or it could also be caused by some issue with your internet connection. If you face this kind of problem when installing or updating Chrome, you will see the following error message on your screen:

“An error occurred while checking for updates: Unable to connect to the Internet. If you use a firewall, please whitelist GoogleUpdate.exe. (error code 7: 0x80072EE7 — system level).”

Whatever the cause of this error is, you need to use the options prepared below to fix it.

Option 1 – Whitelist the “googleupdate.exe” in Firewall

If the issue is really caused by the Firewall, you need to whitelist the googleupdate.exe program to fix the error. To do that, follow these steps:

• Tap the Win + E keys to open the File Explorer.
• Next, copy and paste the following location in the address bar and tap Enter to go there.

Control Panel/All Control Panel Items/Windows Defender Firewall/Allowed apps

• After that, click on the Change Settings button, and from the given list, look for Google Chrome.
• Now check both Private and Public connections for it and then click on OK and see if it fixes the error or not.

Option 2 – Disable the proxy server for LAN

If the problem has something to do with your internet connection, then you can try disabling the proxy server for LAN and see if that helps.

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Check your VPN

If you are using a VPN application, then this option should apply to you, if not, skip this option and proceed to the next one. There are times when VPN software causes some issues like this error. If that’s the case, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.

• Tap the Win + R keys to open the Run dialog box
• Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
• From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
• After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 4 – Try to run the Chrome Cleanup tool

You might want to run Google Chrome’s built-in Malware Scanner & Cleanup tool as it could also help in getting rid of any unwanted ads, pop-ups, and even malware, as well as unusual startup pages, toolbars, and anything else that might overtake the network and could affect the performance of the browser.

Option 5 – Reset Google Chrome

Before you proceed, make sure that the Chrome browser is not running anywhere in the background via Task Manager. Once you’ve made sure that it’s no longer running, refer to these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “%USERPROFILE%AppDataLocalGoogleChromeUser Data” in the field and tap Enter to open this location.
• From there, look for the Default folder and then tap the Shift + Delete button and if a confirmation prompt appears, click on Yes.
• After deleting the Default folder, open Google Chrome and click on the three vertical dots icon located in the top-right corner to open the menu.
• Next, click on Settings and scroll down and then click on Advanced to open the Advanced Settings.
• Then scroll down until you see the “Reset and clean up” section and click the “Restore Settings to their original defaults” option.
• After that, you will see a confirmation box and from there, click on the Reset settings button to reset your Google Chrome browser.

SD memory cards have surfaced as standard cards for digital cameras and microSD as phone standard memory cards. Most people have and use at least one daily, so naturally copying files and even formatting SD cards is a natural thing to do, but what if you cannot copy files or format SD cards? Fear not because we had this issue and tried several things in order to overcome the problem and after some time here is a list of what can you do if you are facing this exact issue. The list is written from most simple solutions to more complex ones and it is advisable to follow it as presented. That being said, let's dive into solving the problem.

1. Remove Write Protection on SD card

First and in my experience the most usual thing preventing deleting, copying files, and formating SD card is due to write protection. Take an SD card out of the laptop, camera, or card reader and visually inspect it. On side of almost every SD card, there is a hardware lock switch and mark where it needs to be positioned in order to be locked. Even if the switch is positioned on unlocked state, switch it to locked and then back to unlocked. Sometimes this easy moving of switch can resolve some contact issues and the card will start working normally. Another type of lock that could be turned ON is a software one. If for any kind of reason data protection has been turned ON, you will need to turn it off in order to be able to format an SD card. In order to do this follow this guide:

1. Press ⊞ WINDOWS + R to open the Run dialog
2. In run dialog type in diskpart and press ENTER
3. Once diskpart is opened in command prompt type in: list disk and press ENTER
4. Locate your SD card and type in select disk x, where x is disk number followed by ENTER
5. After the SD card is selected type in: attributes disk clear read-only and press ENTER

This process will clear the software lock on the SD card, after following this method try to format the card again, if the problem still exists go to the next solution.

2. Format SD card using Command prompt

Command prompt is a great tool and can perform some commands that are not been able to be completed using file explorer or another tool inside Windows.

1. In the taskbar search box, search for cmd and select the Command prompt
2. On the right part select run as administrator
3. If needed click on YES on UAC prompt
4. Inside command prompt type in diskpart and press ENTER
5. type in list disk followed by ENTER
6. Select your SD card by locating its number in the list and typing select disk X, where is X SD cards number in list and press ENTER
7. Once SD card is selected type in format fs=ntfs quick and press ENTER

This should format SD card but if for reason even this step is provided as unproductive, go to the next solution.

3. Format your card with the Disk Management tool

1. Go into the taskbar and search for Disk Management and open it
2. Select SD card partition that you wish to format
3. Right-click on the partition and select format
4. After the format is done, enter the volume label, file system, and allocation unit size. Confirm with OK
5. Press OK again to confirm the formatting process.

If you have not managed to format your SD card even with this method go to the next solution.

4. Repartition card with Disk part

If all previous solutions have failed there is a chance that the SD card has bad sectors on it. If this is the case that we will need to partition cards in order to isolate bad sectors and use healthy ones.

1. Press ⊞ WINDOWS + R to open the Run dialog
2. In run dialog type in diskpart and press ENTER
3. Once diskpart is opened in command prompt type in: list disk and press ENTER
4. Locate your SD card and type in select disk x, where x is disk number followed by ENTER
5. Type in Clean and press ENTER
6. Type in Create partition primary and press ENTER
7. To select a new partition type select partition 1 followed by ENTER
8. Make partition active by typing active and pressing ENTER
9. Format the drive by typing format fs=ntfs label=SDCard quick followed with ENTER
10. Assign a letter to drive by typing assign letter=h followed with ENTER
11. Type exit to close Command prompt followed again by ENTER and open File Explorer to check if the drive is active

5. Try a dedicated SD card formating fool

If anything failed so far, one last thing you could do is to download and try a dedicated SD card formatting tool. One that I would recommend is SD Memory Card Formatter, which is free software make specifically for formatting SD memory cards.

If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem. A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
• Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
• Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try to reset the settings of the Printer or reinstall it

If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

• First, go to Settings > Devices > Printer and Scanners.
• After that, select the printer and select the Remove Device option.
• Once done, restart your computer and check again and see if the error is now fixed.

Option 4 – Try to modify the Registry settings for the Still Image devices

In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

• Once you’ve created a System Restore point, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and then hit Enter to open the Registry Editor.
• Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStillImage
• From there, right-click on the “StillImage” registry key and delete it.
• After that, exit the Registry Editor and restart your computer.
• Once your computer has restarted, Windows will recreate the settings of the Still Image devices back to their default settings.

As you know, Windows 10 comes with a pre-packed feature that allows you to rotate the screen at different angles, and to facilitate this feature, there are keyboard shortcuts you can use as well. However, from time to time, no matter how useful this feature is, users still experience a handful of issues. One of which is that they suddenly find their screen rotated or Upside Down even when they didn’t do a thing or adjust the setting. You may have pressed the shortcut on the keyboard by accident or some other program changed the setting on your computer without your permission – whichever the case is, this post will show you what you can do to fix the upside-down screen on your Windows 10 PC using the options laid out below.

Option 1 – Try using hotkeys

As mentioned earlier, Windows have hotkeys in the UI that changes the orientation of the display. So the first thing you need to do is to make sure that these hotkeys are enabled and if they are, you can use the keyboard shortcut to adjust the orientation of your screen.

• Right-click on an empty part of your Desktop and then select the Graphic options.
• Next, select “Hot Keys” > “Enable”. After verifying that the hotkeys are enabled, you can tap the Ctrl + Alt + Up arrow keys to change your computer screen’s orientation.
• Alternatively, you can also tap the Ctrl + Alt + Right or Left or Down arrow keys to change the direction the other way.

Option 2 – Try using the Graphics Properties

You will probably see the “Graphics Properties” option if you use the Intel HD Graphics every time you click on your Desktop. Note that this option has all the graphics driver properties and helps you in changing the configurations as well as control several options like refresh rate, resolution, color-depth and many more. You have to navigate to these options to see if the orientation is changed in these properties. To do so, follow the steps below.

• Right-click on any empty space on your Desktop and then select Graphics Properties or Intel Graphics Settings.
• After that, select Display from the list of sub-options that appears.
• From there, you will see the rotation of the screen under the “Display settings” option where you have to make sure that the slider is set to “0”.
• Click the Apply button to save the changes made and then click on Exit. The orientation of your screen should automatically change.

Option 3 – Try using the Windows Display Settings

Since the Windows Settings have a section where you can manage the display settings of your computer, you can use them to help control the resolution of your PC’s display without any trouble. There is a possibility that the settings are changed there so that’s probably why your screen is turned upside down all of a sudden.

• Tap the Win + S keys to open search and then type in “settings” in the field and then hit Enter to open Settings.
• After opening Settings, click on System and then on Display using the left navigation bar and then scroll to the end and select the Advanced display settings.
• Next, click on the Display adapter properties and click on Intel HD Graphics control panel.
• Now change the rotation to 0 Degrees. Afterward, the display should revert back to its original form automatically.

Option 4 – Check your monitor’s physical controls

There are monitors that have buttons in them that allows users to shift the rotation of the screen to 90 degrees. It could be that your monitor has these buttons without you knowing and you suddenly pressed them by mistake which caused your screen to rotate. Thus, you have to check your monitor for any physical buttons on the side and if you see a menu, navigate to its options and check if there are screen rotation options. To make it easier for you, you can simply search your monitor’s model online and see if these buttons exist. You could also go over your monitor’s manual if you still have it as it contains details with regards to screen rotation.

Option 5 – Update your Graphics drivers

• Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
• Expand the section for the outdated device drivers.
• And then select the outdated driver(s) and right-click on it/them.
• From the drop-down menu, select the Update Driver option if you wish to update the driver or select the Uninstall device if you want to uninstall the driver and then follow the on-screen instructions to install the latest version of the driver.
• Restart your PC after the installation to allow the system to reinstall the driver.

Stop 0x0000000A - What is it?

Stop 0x000000A is a type of blue screen of death error associated with Windows XP. It occurs either during or after the installation of Windows XP. In other cases, the stop 0x000000A error may occur when the device driver uses an incorrect memory address, causing an IRQ conflict. The Stop 0x000000A error message means that a process or a driver attempted to access a memory section without permission.  The stop error message is displayed in the following format:

Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL *** Address x has base at x - filename

Solution

Error Causes

The stop 0x000000A error is triggered due to multiple reasons. These include:

• Faulty hardware
• The poor device driver installation
• Incompatible device driver
• Viruses and malware attack
• Disk fragmentation

Blue screen of death errors like the stop 0x000000A error code is critical. These errors may pose serious PC threats. When this error occurs the computer screen turns blue, the program running on the system stops and if the error is not fixed in time it may also result in a system crash and failure.

Further Information and Manual Repair

To resolve the Stop 0x000000A error on your PC, here are some solutions that you can try:

1. Roll Back Drivers

To do this, click on the start button and go to the control panel. Then double click the system icon and locate the ‘System Properties’ window. After that click on the ‘hardware’ tab and then click the ‘Device Manager’ button. Here locate the device that you recently updated which could be causing the IRQ conflict. Now double click the device recently updated and click the driver tab. Then click on the ‘Roll Back Driver' button. Wait for the process to finish and then simply reboot your system.

2. Specify the Hardware Abstraction Layer (HAL)

Another method to resolve the Stop 0x000000A error on your system is to specify the hardware abstraction layer (HAL). This can be done during Windows XP installation startup. Simply press the F5 button on your keyboard while the “Setup is inspecting your computer’s hardware configuration’. When prompted, make sure that you specify the correct computer type and HAL (the Hardware Abstraction Layer). Most computers use a single processor, if your computer also has a single processor then simply select ‘Standard PC HAL’ computer type from the menu. Now reboot your PC and then reinstall the Windows XP operating system. If the error is still not resolved then try turning off features in CMOS settings

3. Turn off Features in CMOS Settings

Turn off all the following features in the CMOS settings:

• All caching, including L2, BIOS, internal/external, and write back caching on disk controllers
• Plug and Play
• All shadowing
• Any BIOS-based virus protection feature

After turning off these features, try reinstalling Windows XP again. If this works, then that’s great! However, if it doesn’t, then try method 4; maybe the cause of the stop 0x000000A is associated with incompatible drivers.

4. Install Windows XP compatible Drivers

Sometimes device driver compatibility can also shoot up the stop 0x000000A error message. First, remove the drivers that are incompatible with Windows XP. Now obtain and install new Windows XP compatible drivers. To do this, go to the start menu and the control panel. Now double click on Add or Remove Programs icon. Select the drivers that are incompatible with Windows XP and click on the remove button. After that restart PC and install Windows XP, compatible drivers, for the hardware devices on your system.

5. Scan for Viruses and Repair the Registry

If all the methods discussed above do not resolve the stop 0x000000A error on your PC, then it means either your computer is affected by an infection virus or the problem is associated with the registry like disk fragmentation and invalid entries. To scan for both viruses and registry issues simultaneously in seconds, it is advisable to download Restoro. Restoro is an advanced and multi-functional PC repair tool integrated with powerful utilities including a registry cleaner, antivirus, and a system optimizer. It also scans for Active X controls and class ID errors. The registry cleaning utility scans your entire PC for all possible registry issues triggering different error codes including the stop 0x000000A error. It wipes out all the unnecessary files cluttering and damaging the registry including cookies, temporary files, junk files, and invalid entries. It repairs the fragmented disk and the registry thereby resolving the stop 0x000000A error on your system. The privacy error utility functions like an antivirus. It detects all kinds of malicious software on your system including malware, adware, spyware, and viruses. These are removed immediately thus making your PC error-free. Restoro is safe, efficient, and user-friendly. It is compatible with all Windows versions including XP.  It has a sophisticated interface and a neat layout which makes it quite easy to operate and workaround. Click here to download Restoro and repair your PC and resolve the stop 0x000000A error code now!