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Fix 0xc00d36cb error in Windows 10

0xc00d36cb error shows up when you are trying to play a video or movie using the default player in Windows. This error can occur due to a glitch in the media player or corrupted system files. in this guide, we will show you how to tackle this issue and fix it.

  1. Run the video playback troubleshooter

    • Click on Start and select Settings.
    • Go to Update and Security.
    • Scroll down and open the Troubleshoot tab.
    • Scroll down and select the Video Playback option.
    • Click the Run the Troubleshooter button.
    • The troubleshooter will perform an initial scan and offer a few options.
    • Select Continue with this troubleshooter.
    • The troubleshooter will scan the system again for driver and codec issues.
    • Follow on-screen instructions and apply recommended fixes.
  2. Reset the Movies and TV app

    • Click on Start and select Settings.
    • Go to Apps and open the Apps and features tab.
    • Scroll down to Movies and TV.
    • Select Movies and TV.
    • Click Advanced options.
    • Scroll down and click on the Reset button.
  3. Create a new user account

    • Click on Start and select Settings.
    • Open Accounts.
    • Open the Family & other users tab.
    • Scroll down to Other users and click the Add someone else to this PC button.
    • In the Microsoft account window, type your email address.
    • If you don’t want to enter an email address and establish a local account, click on I don’t have this person’s sign-in information option instead.
    • Next, select Add a user without a Microsoft account (for a local account).
      • Else, enter your Microsoft account login details.
    • Enter a user name and password for your new account. Also, select a security question and add an answer to it.
    • Once the new profile is ready, log out of your current account.
  4. Check for permission issues

    • Right-click on the problematic file and select Properties.
    • Open the Security tab.
    • Click the Advanced button.
    • In the Advanced Security Setting window, click the Change link.
    • In the Select User or Group window, enter Everyone in the text box.
    • Click the Check Names button.
    • Click OK and Apply to save the changes.
    • Close all the Properties windows.
    • Try playing the file or modifying the properties and check for any improvements.

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Delete files and folders using Command Prompt
There are times when you might find it difficult to delete folders or files in File Explorer and it could be due to many reasons. One of these reasons can be attributed to the failure that can lock down the folders or files which prevents you from deleting them. In this kind of situation, you can utilize the Command Prompt to delete the folders, sub-folders, and files on your computer, and in this post, you will be guided on how exactly you can do that. Before you proceed, keep in mind that when you use the Command Prompt incorrectly, it might affect your computer and render it inoperable, thus, you must be extra careful when executing the steps given below and it would also be better if you create a System Restore Point. After that, refer to the following instructions. Step 1: First, in the Start Search, type “command prompt” in the field and from the search results, right-click on Command Prompt and then select the “Run as administrator” option to open Command Prompt with admin privileges. Step 2: After opening Command Prompt as admin, navigate to the folder where the file you want to delete is located. Note that you have to execute the “cd” or the change directory command. Step 3: Next, execute the following command in Command Prompt:
DEL /F /A <file path with extension>
Note: In the given command, “/F” is the force delete command, while “/A” is the command that selects the files with the ready for archiving attribute. Step 4: After that, go to the location where you can find the folder you want to delete by using the “cd” command again. And then execute the following command right after:
RD /S <folder path>
Note: In the given command, “RD” is the command that removes the folder from the directory, while “/S” removes all of its sub-folders and files. On the other hand, if you also use the “/Q” parameter, you won’t see the “Y/N” confirmation but if you didn’t use it, then simply tap the Y button to proceed.
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Microsoft acquires Activision Blizzard
In the latest news, Microsoft has reached a deal to purchase Activision Blizzard for 67.8 billion. Now franchises like Warcraft, Starcraft, Overwatch, Call of duty, Diablo are now the property of Microsoft and I am sure that some of these games we can expect to be included in the Xbox game pass. microsoft activision blizzardThis is the second large game company acquisition by Microsoft, Acquiring Bethesda first and a big hit to Sony since Xbox will now have more games in its catalog and as exclusives. Of course, the sale has to go through the standard closing conditions and completion of regulatory review and Activision Blizzard’s shareholder approval before it’s finalized. Assuming that all goes well, the deal is slated to be completed during the fiscal year 2023, which is July 1, 2022, through June 30, 2023.
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Fixing Windows 10 stuck at “Preparing Security Options”
There are cases when your Windows 10 PC can encounter an issue where it gets stuck and will display a message that says, “Preparing Security Options”. If this is happening to your Windows 10 PC, you won’t be able to use your keyboard or even mouse and your screen will only be stuck on the screen as mentioned above. As your computer is still stuck, you will be left with no choice but to shut it down and restart it. Tap the F11 key as soon as your PC powers on. This will take you to the Advanced Startup options where you can carry out some steps. If it still didn’t work, you have to boot your Windows 10 PC into Safe Mode and then try out the troubleshooting options below.

Option 1 – Try using System Restore

You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 2 – Uninstall the Windows Updates you’ve installed recently

The issue could be caused by Windows Updates so you need to check if it’s indeed the case. The best way you can do so is via Safe Mode.
  • Boot your PC into Safe Mode and then tap the Win + I keys to open Settings.
  • After that, click on Update and Security and then select Windows Update from the left side menu column.
  • Next, select the “View installed update history” option on the right-side column and click on Uninstall Updates which will open a window that will show the list of all the installed updates on your PC.
  • From there, select the update you want to uninstall and click the Uninstall button located in the lower right corner of the window.

Option 3 – Try disabling the Fast Startup

  • Boot your PC into Safe Mode.
  • Then tap the Win + R keys to open the Run dialog box.
  • Next, type in “control” to open Control Panel.
  • After that, select Hardware and Sound and click on Power Options.
  • Select “Choose what the power buttons do” from the left side menu pane and click on Change settings that are currently unavailable.
  • Afterward, uncheck the “Turn on fast startup (Recommended)” entry and click on Save Changes.
  • Now restart your PC and check if the problem’s fixed.

Option 4 – Try running both the SFC scan and CHKDSK utility

You can do both SFC and CHKDSK using Safe Mode and Advanced Startup options. For Advanced Startup options, click on the Command Prompt option and proceed with the steps. And if you have booted your computer into Safe Mode, follow these steps:
  • Tap the Win + X keys or right-click on the Start button and click Command Prompt (admin).
  • After that, type in this command and tap Enter to run the System File Checker or SFC – “Sfc /scannow”.
  • Alternatively, you can use this command instead if the previous command didn’t work – “sfc /scannow /offbootdir=c: /offwindir=c:windows”.
  • Wait until the SFC scan is done with the process and then restart your PC.
  • Next, run the CHKDSK utility and once it’s done checking your disk for errors and then reboot your PC to save the changes made.

Option 5 – Try resetting Windows 10

You can reset your Windows 10 PC using either the Advanced Startup Options or by booting into Safe Mode.
  • Tap the Win + I keys and go to Update and Security > Recovery.
  • Then click on Get Started under the Reset this PC section.
  • After that, follow the on-screen instructions with how you want to reset your PC and what files and settings you want to revert.
  • Then it will reset your PC by reinstalling it

Option 6 – Try to rename the SoftwareDistribution folder

In this option, the Command Prompt is supposed to be like the one in option 4. You can use both ways there to open the Command Prompt.
  • Open an elevated Command Prompt as admin and type in the commands below and tap Enter right after you typed in each one of them
  • net stop wuauserv
  • net stop bits
  • rename c:windowsSoftwareDistribution SoftwareDistribution.bak
  • net start wuauserv
  • net start bits
Note: You can also rename the SoftwareDistribution folder to “SoftwareDistribution.bak” or “SoftwareDistribution.old” after you boot your PC into Safe Mode.

Option 7 – Try rebuilding BCD

Rebuilding the BCD can help you in fixing the stuck Windows 10.
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  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • Next, select Command Prompt and type in the commands below one by one, and tap Enter right after you do so.
  • exe /FixMbr
  • exe /FixBoot
    • exe /RebuildBcd

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Taskbar is not visible in Remote Desktop
Recently, several users reported an issue on their Windows 10 computers where the taskbar is not visible when they tried to connect to a computer via Remote Desktop Protocol or RDP. The Remote Desktop Connection feature uses the RDP which allows users to access a computer remotely. This is actually different from the taskbar being hidden automatically until the pointer hovers on it since, in this scenario, the taskbar is completely not accessible which makes using the remote computer entirely difficult, if not impossible. There are several suggestions you can check out to resolve this problem, you can try to restart the process of Windows Explorer via Task Manager or you could clear the cache for multiple processes. You could also try to reinstall the Shell Experience components or show the local taskbar in the Remote desktop. Moreover, you could also try to update, uninstall or roll back the display driver/graphics card driver. For more details, refer to each one of the options given below.

Option 1 – Try to restart the Windows Explorer process

The first option you have to try to fix the problem with the taskbar is to simply restart the Windows Explorer process in the Task Manager.
  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Next, go to the Processes tab and find the process of Windows Explorer.
  • Once you find it, right-click on it and select Restart to restart its process.
  • After that, restart your computer and see if you can now see the Taskbar.

Option 2 – Try clearing the cache of multiple processes

The next thing you can do to resolve the problem is to clear the cache of many processes in your computer. To do so, follow these steps:
  • Open the Notepad app and paste the following content in the text area:
@echo off taskkill /f /im explorer.exe taskkill /f /im shellexperiencehost.exe timeout /t 3 /NOBREAK > nul del %localappdata%PackagesMicrosoft.Windows.ShellExperienceHost_cw5n1h2txyewyTempState* /q timeout /t 2 /NOBREAK > nul start explorer @echo on
  • After that, tap the Ctrl + S keys to save the changes you’ve made in Notepad and select the “All files” as its file type, and then name it “CacheClearTWC.bat”.
  • Next, go to the location where you saved the file using File Explorer and then run it. This will run a couple of batch scripts which will clear the cache of multiple processes in the system.
  • Tap the Win + X keys and select the “Windows PowerShell (Admin)” option to open PowerShell as admin.
  • Next, execute this command in the command line: Get-appxpackage -all *shellexperience* -packagetype bundle |% {add-appxpackage -register -disabledevelopmentmode ($_.installlocation + “appxmetadataappxbundlemanifest.xml”)}
  • After the command has been executed, this will reinstall the Shell Experience components and should fix the problem with the taskbar.

Option 4 – Update, uninstall or rollback the Graphics card drivers

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in MSC into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.
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Option 1 – Enable or disable automatic encryption using Registry Editor

  • Press the Win key + R key at the same time to open the Run dialog box.
  • Then type “Regedit” in the field and press Enter to open the Registry Editor and if a User Account Control or UAC prompt appears, just click Yes to proceed.
  • After opening the Registry Editor, navigate to this key location: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesExplorer
  • Next, right-click on Explorer and select New > DWORD (32-bit) Value and then name the newly create DWORD to “NoEncryptOnMove” and press Enter to save it.
  • After that, double click on the NoEncryptOnMove DWORD and set its value to the following preferences:
    • 1 – Disable Auto Encryption of files moved to encrypted folders.
    • 0 – Enable Auto Encryption of files moved to encrypted folders.
  • Now close the Registry Editor and restart your computer to successfully apply the changes made.

Option 2 – Enable or disable automatic encryption using the Group Policy Editor

  • Press the Win + R keys to open the Run box and type “gpedit.msc” in the field and press Enter to open the Group Policy Editor.
  • After that, navigate to this path: Computer ConfigurationAdministrative TemplatesSystem
  • Next, look for the “Do not automatically encrypt files moved to encrypted folders” option and double click on it to set the policy. From there, you will see the following description:
“This policy setting prevents File Explorer from encrypting files that are moved to an encrypted folder. If you enable this policy setting, File Explorer will not automatically encrypt files that are moved to an encrypted folder. If you disable or do not configure this policy setting, File Explorer automatically encrypts files that are moved to an encrypted folder. This setting applies only to files moved within a volume. When files are moved to other volumes, or if you create a new file in an encrypted folder, File Explorer encrypts those files automatically.”
  • Now select one of the radio buttons below depending on your preference:
    • Not Configured or Disabled: Enable Auto Encrypt of files moved to EFS Encrypted folders.
    • Enabled: Disable Auto Encrypt of files moved to EFS Encrypted folders.
  • Then click on the Apply and OK buttons to save the changes made.
  • Exit the Group Policy Editor and restart your computer.
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In every task carried out in the Windows 10 operating system, some of them don’t go smoothly and it could encounter a couple of errors along the way. One of these errors you could encounter is the Windows Update error code 0x8007000e. This particular error was reported to occur a lot when downloading and installing a Feature update via Windows Updates. And recently, it has been reported to occur a couple of times for the Windows 10 1903 May 2019 update. According to security experts, this error could be caused by a lack of memory or disk space as well as issues in the Windows Update mechanism. Whatever the cause is, troubleshooting this problem shouldn’t be hard as this post will give you some potential fixes you can check out. To fix this error, here are some options you need to consider:

Option 1 – Clear up temporary or junk files

The error could be caused by some temporary or junk files in your computer and so you need to clear them up to fix the problem. You can achieve that using the Storage Sense feature.
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
  • Next, find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
    • Windows Upgrade Log Files
    • System created Windows Error Reporting Files
    • Thumbnails
    • Temporary Internet Files
    • Previous Windows Installation Files
    • Delivery Optimisation Files
    • DirectX Shader Cache
  • Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
  • Now go to the “Free Up Space Now” section and click the Clear Now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix the Windows Update error 0x8007000e.

Option 2 – Reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Try configuring the Windows Update-related Services

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “cmd” in the field and tap Enter to open an elevated Command Prompt.
  • Next, execute the following commands. Note that you have to type and enter each the command one after the other.
    • SC config wuauserv start= auto
    • SC config bits start= auto
    • SC config cryptsvc start= auto
    • SC config trustedinstaller start= auto
  • The commands you executed will make sure that the Windows Update-related services are available. Once it’s done, restart your computer and see if the Windows Update error is now fixed.

Option 4 – Try running the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error 0x8007000e, you can run the Windows Update troubleshooter to resolve it. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation tool to make a bootable drive.
  • After making the bootable drive, you need to plug it in your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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Fixing Error 0xc0000005 in Windows
If you encounter Error 0xc0000005 when you try to launch a program on your Windows 10 computer then this means that Windows was unable to process the files and the configuration correctly needed in order to run the program properly. You can encounter this kind of error with an installed program and even as the installer for a particular program. To fix this error, this post will provide you with some potential fixes that might help. Error 0xc0000005 occurs due to Access Violation which happens when a user tries to open a program and this error code may be accompanied by any of the following three error messages:
  • The application was unable to start correctly
  • Access violation Exception Error
  • Windows Installation Error
To fix this error, you need to follow the given options below carefully but before you do that, you can try to use System Restore Point first to put your computer back to its previously known stable state.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
After performing System Restore check if Error 0xc0000005 is now fixed or not. If not, then make sure to use the options given below to resolve the problem.

Option 1 – Update or rollback drivers

If the System Restore didn’t work, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 2 – Try running the System File Checker Scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing Error 0xc0000005. SFC is a built-in command utility which helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Now restart your computer.

Option 3 – Run the Windows Memory Diagnostic tool

Since this error could be caused by some issues in the memory, you can try running the Windows Memory Diagnostic tool and see if it helps.
  • Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 4 – Try recreating the Boot records

If your system files are infected and modified by some malware, then it’s no wonder why you’re getting Error 0xc0000005 since this error can also be due to malware. To fix this, you can try to recreate the boot records on your computer. How? Follow these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “cmd” in the field and hit Enter to open Command Prompt.
  • After that, type in each one of the following commands below and hit Enter right after you input each one of them.
    • Del D:WindowsSystem32xOsload.exe
    • Del D:WindowsSystem32xNtKrnl.exe
    • Del D:WindowsSystem32Driversoem-drv64.sys
    • attrib c:bootbcd -h -r –s
    • ren c:bootbcd bcd.old
    • bootrec /rebuildbcd
  • After you input the listed commands above, it will recreate all the files needed inside the boot record.

Option 5 – Try turning off Data Execution Prevention or DEP

You might want to turn off Data Execution Prevention or DEP if it could be the one that’s blocking your process to run a particular program. To disable DEP, refer to the steps below.
  • Type “cmd” in the Start Search and then right-click on Command Prompt from the results and select Run as Administrator.
  • After that, type the following command and hit Enter to disable DEP:
bcedit.exe /set {current} nx AlwaysOff
  • Restart your computer.

Option 6 – Try to fix Registry

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, go to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWindows
  • From there, double click on LoadAppInit_DLLs located at the right side of the panel and change its value from “0” to “1”.
  • Now restart your computer.

Option 7 – Try checking RAM

You can also check RAM physically and see if it is in an operable condition. You might want to consider replacing it and see if it fixes the error.

Option 8 – Try to disable your antivirus program temporarily

Disabling the antivirus program or any security software installed in your computer might help in resolving the error since there is a good chance that it’s blocking the program from execution due to suspicious behavior. Just don’t forget to enable the antivirus program back again.

Option 9 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing Error 0xc0000005. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 10 – Try resetting Windows 10

To fix this error, you can try resetting Windows 10. Doing so won’t get rid of any file in your system – instead of erasing all your media files and documents, this reset option resets all the system settings and files.
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What to do if Windows 10 Store is not downloading Apps
The store is not downloading Apps: As you know, the Windows Store is one of the places where you can download Windows apps. However, there are times when you might not be able to do so for some reason. For instance, if you search for an app and click on the get it now button, instead of downloading the app, nothing happens and there are also cases when the download will start but the page will refresh after half a second. When this issue happens, you won’t be seeing any error message or warning at all. So you’ll just have to look at the download get started where the page will refresh and you’ll be back at the Get button. This issue in the Windows 10 Store only happens for a few apps so even though you are able to download some apps, you might be able to do on other ones. Note that the apps affected are random and there is no specific set of apps that cause this issue while downloading and that this problem will repeat again each time you click on the Get it now button. This issue is definitely caused by Windows itself and has something to do with a bug in the Windows store which was brought by the latest Windows Update. It’s already a known issue among other Windows 10 users who are also suffering the same dilemma. So until Microsoft releases another update to fix this bug, you will have no choice but to deal with it in the meantime. On the other hand, you can also try a couple of suggestions laid out in this post. Follow the steps in every option given below to fix the issue with the Windows 10 Store.

Option 1 – Try signing out from the Microsoft Store

A lot of Windows 10 users were able to resolve the problem by simply signing out and signing back into the Microsoft Store. How? Follow these steps:
  • Go to the Microsoft Store.
  • Next, go to the Get page of the app you were trying to download.
  • And then click on your account picture located in the top right corner of the window and select your account.
  • Sign out from your account and after that, click the Get button to download the app.
  • After that, a new window will appear where you’ll have to select your account and click on Continue.
  • Now enter your credentials. Once you do, the app should be downloaded automatically after you’re signed in. And that’s about it.
Note: Keep in mind that this option is merely a temporary solution to the problem and once you close the Microsoft Store and open it back again, you will be back to square one.

Option 2 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.
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How to Fix Low FPS in Apex Legends
  • In your Graphics Settings, select r5apex.exe and change the Graphics performance preference to Classic App, set it to High Performance, and then launch the game as an administrator when you want to play.
  • Inside the Nvidia Control Panel, click “Manage 3D Settings”, and select Apex Legends and change it to “Prefer Maximum Power”
  • You can also change “pre-rendered frames” to 1, but it will make you lag just a tiny, tiny bit.
  • Turning the shader cache on can help improve FPS, but on some systems, it may cause additional negative performance changes.
  • If you have the ability to use G-Sync, use that as well (Only available on some monitors and graphics cards)
  • From the task manager, change the priority of r5apex.exe to “High” and close out of other applications.
  • Update your graphics drivers.
  • Ensure your PC complies with the games minimum system requirements:
    • OS: 64-bit Windows 10
    • CPU: Intel Core i3-6300 3.8GHz / AMD FX-4350 4.2 GHz Quad-Core Processor
    • RAM: 6GB
    • GPU: NVIDIA GeForce GT 640 / Radeon HD 7700
    • GPU RAM: 1 GB
    • HARD DRIVE: Minimum 30 GB of free space
  • Check to see if your system has the game’s recommended hardware requirements:
    • OS: 64-bit Windows 10
    • CPU: Intel i5 3570K or equivalent
    • RAM: 8GB
    • GPU: Nvidia GeForce GTX 970 / AMD Radeon R9 290
    • GPU RAM: 8GB
    • HARD DRIVE: Minimum 30 GB of free space
  • Within the game, try to set the settings to:
    • Full Screen
    • Disable V-Sync
    • Anti-Aliasing to Disabled/TSAA (slight performance difference)
    • Use Native Resolution
    • Keep Field of View at around 80-100
    • Texture Streaming Budget to High
    • Texture filtering as low as possible while still being playable
    • Ambient occlusion as low as possible
    • Shadow all to Low / Lowest
    • Model detail low
    • Effects detail low
    • Volumetric lighting / Dynamic spot shadows Disabled
    • Ragdolls low
    • Impact marks the lowest
  • Make sure other applications are not placing overlays (Discord, GeForce, Xbox Gaming)
  • Clean your temporary files and uninstall other games to give your PC room to have the game run.
  • Don’t use products like CCleaner as they may remove necessary files from your computer.
  • Closeout of Chrome when you’re playing the game or follow our guide on Optimizing Chrome Performance
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