Windows Setup in Continuous Reboot Loop on Windows 10 Fix

The Google Chrome browser checks the SSL Security Certificate of the website that you are trying to open. However, if Chrome is not able to check the certificate then you might encounter an error related to the SSL Certificates which you might face when browsing the web. This particular error is the ERR BAD SSL CLIENT AUTH CERT error which is caused by many factors such as the computer’s Time, Cached Data is corrupt, Date is out of sync, as well as third party software installed in your computer is the one that’s blocking the site and many more. The ERR_BAD_SSL_CLIENT_AUTH_CERT error might also be coming from the website’s end. It could be that the server is rejecting the certificate the client website is sending. The certificate might have already expired or the server may not trust its issuer – whichever the case may be, here are some options you can check out to fix the error.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like the ERR_BAD_SSL_CLIENT_AUTH_CERT error. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

• Right-click on the Taskbar and click on the Adjust Date and Time option.
• Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
• Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try clearing the browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_BAD_SSL_CLIENT_AUTH_CERT. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear browsing data button.
• Then restart your Chrome browser and check if you can now open any website or not.

Option 3 – Try to check and fix any possible conflicts with third-party programs

Third-party programs like internet protection software could be interrupting the connection and causing the error. For some unknown reason, your antivirus program or firewall might be detecting the webpage you are trying to open as malicious or with less credibility which is why it is blocking the browser from opening the website. To fix that, if you have third-party programs installed like VPN, security software, or any add-on, or firewall, you can disable them temporarily and see if it fixes the problem and you’re able to pull up the website. After a while, you have to enable them back and configure their settings so that the website won’t get blocked again.

Option 4 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR_BAD_SSL_CLIENT_AUTH_CERT error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.

• Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
• Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
• From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
• Restart the browser.

On the other hand, if you were using Firefox when you go the error, here’s what you have to do.

• Open Firefox and in the address bar, type “about:config” and hit Enter.
• If a warning appears, just click on the “I accept the risk!” button to proceed.
• Next, type in “TLS” in the search field and hit Enter.
• Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
• Now click OK and restart Firefox and do the same thing with SSL.

Option 5 – Try to update Google Chrome

You might also want to try updating your browser to its latest version and have it installed in your computer. After you install the update, check if you can now open the website you were trying to open earlier.

Option 6 – Get rid of any conflicting browser extensions

• Open Chrome and press Alt + F keys.
• Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
• Click the Recycle bin and select Remove.
• Restart Chrome and press Alt + F keys again.
• Proceed to On Startup and mark Open a specific page or set of pages.
• To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

If you suddenly encountered an error when you try to run the Windows Sandbox that says, “Windows Sandbox failed to start, Error 0xc030106, The virtual machine or container exited unexpectedly”, read on as this post will guide you on what you can do to resolve the problem. According to security experts, this kind of error in Windows Sandbox is due to some issues with the supporting virtualization component. It could also be caused by other factors and to fix it, there are several potential fixes you need to check out. You can try running the Windows Sandbox as an administrator. You should also make sure that all the supporting processes are running properly, as well as try to install any pending Windows Updates.

Option 1– Try to run Windows Sandbox as an admin

• In the Start Menu, scroll down until you see the entry for the Windows Sandbox.
• Then right-click on it and select More and then select the “Run as administrator” option to open it with admin privileges.
• Next, if a User Account Control or UAC prompt pops up, just click on Yes to proceed.
• You should now be able to open the Windows Sandbox without the error. However, if the error persists, proceed to the next given options below.

Option 2 – Ensure that all the supporting processes and services are running properly

If running Windows Sandbox as an administrator didn’t fix the error, you have to ensure that all related processes for Windows Sandbox are running properly. To do that, follow these steps:

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• Next, from the list of services, look for the following services in the given order:
  • Network Virtualization Service
  • Virtual Disk
  • Hyper – V Virtual Machine
  • Hyper – V Host Compute Service
  • Container Manager Services
• After you find the aforementioned services, restart each one of them.
• Once done, try to open the Windows Sandbox again and see if the error is fixed or not.

Option 3 – Try to install any pending Windows Updates

If the second option still didn’t work, then you might want to check Windows Updates on your computer and see if there are any pending Windows Updates you have to install. All you have to do is go to the Windows 10 Settings app and then go to the Windows Updates section and click on the “Check for updates” button to check if there are any pending updates that are needed to be installed. This could fix the Windows Sandbox error.

In case you don’t know, Groove Music is due to retire its OneDrive streaming service this month. Despite that being the case, there is actually a workaround you can try to still continue enjoying music streaming. The app also allows you to play your own local files and if required, you can also modify or tailor the experience with new features – for instance, Groove Music brings an Equalizer to the settings of the app. As the name suggests, the equalizer allows you to tweak frequency responses to your liking. On top of being able to tweak individual bands, the equalizer supports few pre-set settings to enable quick changes. This post will guide you on the process of accessing and using the equalizer in the Groove Music app. To get started, refer to the instructions provided below. Step 1: You need to make sure that you are running the latest version of the Groove Music app or version 10.18011.1211.0 or higher in order to use the equalizer in Groove Music. If needed, you can check the version number from Windows Store. Step 2: Open Windows Store and then click on the ellipses icon and select the Downloads and Updates option. Step 3: Next, search for Groove Music and check its version number. Step 4: Now that you’ve verified the version number of Groove Music, you need to open the equalizer setting. It is enabled by default and to access it, click on the gear icon for Settings and select equalizer under the Playback settings. Step 5: After that, the Equalizer window will pop up. It is where you can configure the equalizer settings using the drop-down menu. Here are the following presets you can choose from:

• Flat
• Treble Boost
• Bass Boost
• Headphones
• Laptop
• Portable speakers
• Home Stereo
• TV
• Car
• Custom

Step 6: Drag the dots upwards or downwards to set your own preferences, as needed. Note: The only downside to this setting is that there is no shortcut available for quick access as you have to navigate through the Settings section manually to access it and change the preset configurations. In addition, the Groove Music app also works on the mobile version of Windows 10.

Microsoft Visual C++ Runtime Library Error

Fix Microsoft Visual C++ Runtime Library Error, Microsoft Windows operating system supports a form of shared libraries that are known as DLL (Dynamic-link libraries). These are also known as code libraries that are used by multiple processes while one copy is loaded into memory. Runtimes are also code libraries that are loaded by applications when the application is called to run on the system. The most common runtime libraries that are used today are Visual C++ Runtime Library and Java Runtime Environment. These libraries are practically used for nearly every single application you run on your system. Therefore it is very important that these libraries are in good working order. Microsoft Visual C++ Runtime Library Error occurs when this runtime library becomes corrupted. When Microsoft Visual C++ Runtime Library Error occurs, the applications powered by this runtime library fail to run smoothly, resulting in locking you out of those applications and hampering your ability to work on them. Generally speaking, this error indicates system instability and poor PC maintenance. If this error is not fixed timely it can expose your system to serious PC damages like system freeze, crashes, and data loss.

Solution

Error Causes

Microsoft Visual C++ Runtime Library Error is triggered for numerous reasons. These include:

• Poor program installation
• Disk fragmentation
• Missing and damaged .dll files
• Registry corruption
• Malware invasion

In a nutshell, it can be said that the deep-rooted cause of the Microsoft Visual C++ Runtime Library Error is the registry. All the causes listed above are associated with the registry. For simplification, the registry is the main database of your system that stores all the activities executed on the computer in the RAM, the hard disk. This includes both the important data and junk files such as temporary files, internet history, bad registry keys, invalid registry entries, and also the files from the uninstalled programs. If these files are not removed from the registry frequently, it overloads the hard disk and leads to obscure error message displays on your system like the Microsoft Visual C++ Runtime Library Error as warning signs. Sometimes, rebooting the system may fix the Microsoft Visual C++ Runtime Library Error. However, this is temporary. Error message pops again after some time. So, instead of seeking out a temporary solution, it is advisable to look for a solution that can repair this error for the longest time.

Further Information and Manual Repair

There are two ways to fix the Microsoft Visual C++ Runtime Library Error code. One is to reinstall the Visual C++ runtime libraries. This can be a complex task if you are not a computer programmer or technically sound. However, the second way, or let’s just say the best and easiest way to resolve this problem is to download Restoro. This is truly an easy way as it requires no technical expertise or programming knowledge to repair the Microsoft Visual C++ Runtime Library Error. Restoro is an advanced, user-friendly, and multi-functional repair tool integrated with profound powerful utilities like an intuitive registry cleaner, system stability scanner, and anti-virus. It has a smooth interface, easy navigation, and a simple layout making it easy for users and even novices to operate it to resolve the Microsoft Visual C++ Error in seconds. The registry cleaner scans your entire PC for registry issues. It wipes out all the invalid, unnecessary, and obsolete files clearing up your disk space. In addition to this, it repairs fragmented disks, damaged .dll files (runtime code library), and repairs the registry. Along with these benefits, Restoro also functions as a system optimizer thus boosting the performance of your system. It can be downloaded by all PC Windows users as it is compatible with all Windows versions. Click here to download Restoro on your PC to resolve the Microsoft Visual C++ Runtime Library Error code and to ensure optimum PC performance and health.

It has been some time since the release of Diablo 2 resurrected and overall reception was pretty good. People are enjoying the old classic game in hi-def. resolution and with new and improved visuals. Sadly some server issues are present still until this day and somewhat spoil the experience for players. The greatest lag and server crashes are pinpointed to game-creating events. When a player creates a new online game, the server needs to pull a lot of details from the database and make a game, due to some legacy code present this process takes some time and it is demanding a bit on the server-side, and although code was optimized to cater to more modern approach some legacy code still remains. Another thing that was spotted to affect performance itself is player behavior, to be more specific, modern gamer behavior. Where players find good builds and runs on the internet and then go to farm-specific areas or bosses for loot or experience points, which in return boils down to making plenty and short runs that are made by creating games and after run eliminating them. Now pair that with the previous statement about legacy server and database code and you can add 1 and 1 and see how this might be an issue. A lot of short games over legacy code are placing games in a state it was not designed for back in 2001 and therefore we have issues. Sadly solutions without completely rewriting the whole code are not very promising and they include rate limiting, which will prevent players to create many games in succession in a short period of time and maybe even login queues to drop a load on servers. Blizzard reached to people in the whole company, even old diablo 2 developers to ask for advice and they say that they are working on solutions so they could lift limitations and have everything running fine.

Changing Taskbar location in your Windows 10 is an easy task but lately, Microsoft has removed the option to just drag it to one side of the screen and place it there, now in order to change location we need to do a little more work but do not worry it is not difficult at all. Right-click on the taskbar to open its properties menu in the menu, on the bottom choose taskbar settings. Once the settings dialog opens, on the right side locate the taskbar location on screen. Click on the dropdown menu and choose the desired location for the taskbar.

What is DownloadAdmin/ Updateadmin?

As a digital creation of Blueis, the DownloadAdmin application peruses your computer system for programs/applications that are outdated. This program then makes the necessary updates/installation on your computer, as if it were the Administrator. While most people might consider this application harmful, scrutinizing the Digital Publisher/Creator of the application should be reason enough to remove DownloadAdmin (and any other associated program) from your computer. Why? Blueis is infamous for producing/distributing “adware type software”, according to herdProtect Anti-Malware. Is that not a plausible reason for you to remove applications associated with that publisher? Additionally, DownloadAdmin not only updates your outdated applications, but it installs additional programs - usually utility tools and search toolbars. This is a sly way to promote third-party software and to get ads loaded onto your computer system. Technical details about DownloadAdmin include:

Digital Publisher: Blueis Product Version: 4.0.0.1 Original File Name: DownloadAdmin Entry Point:  0x0000234A

Assessment of DownloadAdmin

For this assessment, the DownloadAdmin file was obtained and installed on a test computer. After the DownloadAdmin/Updateadmin application was installed, it made several modifications to the computer system. These modifications may class the newly installed file as a PUP (potentially unwanted program). Outlined below is what took place after the file was installed.

• Updated an outdated application installed on the computer

Subsequent to the update made by Updateadmin, I thought the PUP had run its course. However, it was not quite finished. It was after scanning the contents/programs of my Local Drive, I stumbled on an additional program, one that I did not download or install, at least not intentionally. As predicted, the DownloadAdmin application scanned through the computer system (in the blink of an eye), during installation and made adjustments to an application already installed. This program was the Mozilla Firefox. Since Mozilla Firefox was rarely used on the PC in question, the DownloadAdmin application thought it quite appropriate to revive the Mozilla Firefox browser, by replacing it with the latest or more contemporary version.

• Installed a search toolbar

While DownloadAdmin did request permission to install an updated version of my Browser, it provided no warning about installing a search toolbar. This is quite shady and deceptive. In addition to updating the Internet Browser, DownloadAmin also installed the SearchProtect toolbar (Conduit). This toolbar is no stranger to the market as I’ve encountered it on several occasions during my assessment of malware.

Should you remove DownloadAmin?

That decision is totally yours to make. However, here are some reasons why most people would consider that program unwanted

• It updates your outdated programs

In most cases, at least those I’ve seen, if a user has a program installed, they don’t necessarily want a new version of that program. In fact, this PUP could spell trouble since some programs, especially paid, require a license to use the software. When that program is updated/ upgraded, you might have to acquire a new license to get it to work.

• Unnecessary program

If you’re totally lackadaisical and loathe the idea of doing work yourself, this program might come in handy. Many users will update their computers manually by using Microsoft’s preinstalled/pre-programmed updater in their computer’s Control Panel. This option searches for and installs all the necessary programs to keep your computer safe and secure. The DownloadAdmin program only occupies needed space and resources on your computer. However, what’s good about this program is that it doesn’t operate at the start time so it doesn’t necessarily cause unnecessary lags on your computer.

• Modifies your search experience

By installing a search toolbar called SearchProtect, Updateadmin modifies or changes the browsing experience you’re accustomed to. SearchProtect hijacks your browser and changes your homepage to their choice while removing yours. This is often hard to reverse since the publisher created this software to remain once installed. To completely remove DownloadAdmin from your computer, click here to download and install Spyhunter

These days, Google Chrome is definitely one of the most used browsers in the browser. Google has almost created a nearly perfect product that rarely experiences problems. However, a lot of users have reported an issue where some files they’re downloading or their downloads in their Google Chrome browsers are stuck at 100%. So if you are one of these users, read on as this post will guide you on what you can do to resolve the problem. This kind of problem could be caused by several factors. It is possible that the file download process could be blocked by a third-party antivirus or it could be that the content-length header could be missing from the server. Aside from that, a Google Chrome extension could also be the culprit or it could be that the current installation of the browser could be corrupted. This kind of problem can get really annoying as the download process has already utilized system resources as well as take up your time. Thus, you need to fix the problem using several suggestions. You can try to clear the browser cache, disable the Chrome virus scan, whitelist the file on the third-party antivirus program, put your browser in Incognito mode and download the file again. On the other hand, you could also try to reset or reinstall the browser. For more details, follow the options provided below.

Option 1 – Try to clear browser cache and try downloading again

There are times when some data in the browser is conflicting with the loading of the website and triggers some problems like download getting stuck at 100%. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear data button.
• Then restart your Chrome browser and check if you can now complete the download again.

Option 2 – Try disabling Chrome virus scan

The next thing you can do to resolve the problem is to disable the Chrome virus scan. It is possible that the virus scan is the one that’s preventing the download to be completed, thus, try to disable it and see if it works.

Option 3 – Whitelist the file you’re downloading in your antivirus program

The download getting stuck might also be caused by your antivirus program which could be interfering it from running. To fix this, you have to whitelist dism.exe. How? Refer to these steps:

• Open the Windows Defender Security Center from the system tray area.
• Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
• After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
• Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
• Next, navigate to this path and select the WinSxS folder: C:/Windows/WinSxS
• When a User Account Control or UAC prompt, just click on Yes to proceed.

Option 4 – Try downloading the file in Incognito mode

There are certain browser extensions, especially those security programs, that prevent any suspicious files from being downloaded. So the easy way to fix the problem is to launch the Chrome browser in Incognito mode and then try to download the file again. Additionally, you might want to consider disabling the problematic extension.

Option 5 – Reset Chrome

Resetting Chrome can also help you fix the problem. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Option 6 – Try to clean reinstall Chrome

There are instances when programs leave files behind after you’ve uninstalled them and the same thing can happen to Chrome so before you reinstall Chrome, you have to make sure that you have deleted the User Data folder. To do so, refer to the following steps:

• Hit the Win + R keys to open the Run dialog box.
• Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
• From there, rename the default folder and name it something else, e.g. “Default.old”.
• After that, install Google Chrome again and check if the issue is now fixed.

Microsoft office has two major packages, an online one, and an offline version. The online version of the course is Office 365 that requires a monthly subscription and it is always regularly updated and maintained. Another version is more of a typical old school application, install it and use it, no constant internet connection is required and no monthly subscription is required, buy once and use it. The last version of buying it once and use it was Office 2019 and after two years we are going to receive a new version soon. Microsoft has set its release date for October 5^th of this year and as always it will feature the current latest version of office applications and one-time purchase. The new office will support dark mode and other improvements tied to the new Windows 11 and some specific features tied to Office itself.

DLL files have certain functions that help the programs in the computer run properly. One of these DLL files is the Msvcr120.dll_clr0400.dll. This particular DLL file is responsible for the extraction of the required resources during the installation of a program and is used when the program is launched or when games are launched in the C++ language. However, a number of users recently reported that they’ve encountered an error that says, “Msvcr120.dll_clr0400.dll is missing” when they tried to install an application or when they tried opening an application. This kind of error could be due to several factors. It is possible that the DLL file is corrupted or there are some programs that interfere with the DLL file. On the other hand, it is also possible that it has been infected by a virus. To resolve this error, here are some potential fixes you need to check out:

Option 1 – Run System File Checker scan

The first thing you can do to fix the error is to try running the System File Checker or SFC scan. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:

• Hit the Win + R keys to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Reboot your computer.

Option 2 – Troubleshoot the missing Msvcr120.dll_clr0400.dll error in a Clean Boot State

You can also troubleshoot the isDone.dll error in a Clean Boot state. It could be that there are some third-party applications in your computer that are preventing the application from getting installed and to isolate this possibility, you need to boot your computer in a Clean Boot State and then try installing the program again. Putting your computer in this state can help you identify which program is the culprit and thus isolates the problem. In a Clean Boot state, your computer will start using only the pre-selected minimal set of drivers and startup programs. Note that you have to disable and enable one process at a time.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After you’ve set your computer into a Clean Boot State, make sure that you’re signed in as administrator and then try to install the application again.

Option 3 – Try to re-register the problematic DLL file

You can also try to re-register the DLL to resolve the problem. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) controls in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /[DLL file]
  • exe [DLL file]

Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.

• After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 4 – Try to replace the DLL file with a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:WindowsSystem32
  • x64: This PC > C:WindowsSysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 5 – Scan your computer using Windows Defender

The DLL file might also be infected with malware or virus and to eliminate it which could explain why you’re getting the “Msvcr120.dll_clr0400.dll is missing” error. Thus, you have to scan your computer using security programs like Windows Defender.

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.