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Windows computer shuts down instead of Sleep

As you know the Windows 10 operating system is has a lot of features and some of them are related to turning off your computer in different ways in order to save power at different levels. These particular features are Shut down, Restart, Hibernate, and Sleep. However, there are times when you might encounter some issues when using any of the aforementioned features. One of these issues is when your computer shuts down instead of going to Sleep.

This issue could be caused by several factors including a bug related to the Intel Management Engine Interface or IMEI driver as well as any misconfiguration in the power settings of the BIOS or UEFI. If your computer is going through this problem, read on as this post will guide you in fixing it.

There are several potential fixes you can try to fix the problem. You can try to check the Sleep Advanced Settings or run the built-in Power troubleshooter or run the Power Efficiency Diagnostic Report. In addition, you can also try to troubleshoot the problem in a Clean Boot State or reset or update the BIOS.

Option 1 – Check the Sleep Advanced Settings

  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 2 – Try to run the Power troubleshooter

The next thing you can do is to run the Power troubleshooter. To do so, follow these steps:

  • Go to Settings and navigate to Update & Security > Troubleshoot.
  • After that, look for the “Power” option from the given list of built-in troubleshooters and click on it.
  • Next, click on the “Run the troubleshooter” button to run the Power troubleshooter.
  • Once the troubleshooter is done identifying the problems, follow the next on-screen instructions to resolve the problem.

Option 3 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to put your computer to sleep again.

Option 4 – Try to run the Power Efficiency Diagnostics Report

You could also try to run the Power Efficiency Diagnostics Report to fix the problem. This tool is helpful and will help you analyze the status of the battery but note that this can be quite overwhelming especially if you’re not well-versed in this matter.

Option 5 – Try to update the BIOS

Updating the BIOS can help you fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY BSOD error but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msinfo32” in the field and press Enter to open System Information.
  • From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
  • After that, you should see the developer and version of the BIOS installed on your PC.
  • Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
  • If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
  • Now double click on the downloaded file and install the new BIOS version on your computer.
  • Now restart your computer to apply the changes made.

Note: If updating the BIOS didn’t help, you might want to consider resetting it instead.

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Key symptoms that your web browser has been hijacked

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Run anti-malware from your USB drive

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Technical Details and Manual Removal (Advanced Users)

If you want to manually remove EasyDocMerge without using an automated tool, it may be possible to do so by removing the application from the Microsoft Windows Add/Remove Programs menu, or in cases of browser plug-ins, going to the browsers AddOn/Extension manager and removing it. You’ll likely also want to totally reset your browser to its default configuration settings. To be certain of complete removal, find the following registry entries on your computer and remove them or reset the values appropriately. However, this is a tricky task and only computer experts can perform it safely. Moreover, some malicious programs are capable to defend against its removal. It is highly recommended that you do the removal process in Windows Safe Mode.
Files: %UserProfile%\Local Settings\Application Data\EasyDocMergeTooltab %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp %PROGRAMFILES(x86)%\EasyDocMerge_ex %PROGRAMFILES%\EasyDocMerge_ex %USERPROFILE%\Application Data\EasyDocMerge_ex %USERPROFILE%\AppData\LocalLow\EasyDocMerge_ex %UserProfile%\Local Settings\Application Data\EasyDocMerge_ex Registry: HKEY_CURRENT_USER\Software\AppDataLow\Software\EasyDocMerge_ex HKEY_CURRENT_USER\Software\EasyDocMerge_ex HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\5e3ee57e-7d53-458f-a124-16aab06de2d6 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\64366ff9-336f-4002-a665-406a1d259cd3 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\87008eb3-6282-4075-9889-62f381451926 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\96107269-cd2e-4175-a61a-5c2e8540e8a5 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\2741d16e-6298-4345-8988-7979ffd45266 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\5e3ee57e-7d53-458f-a124-16aab06de2d6 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\64366ff9-336f-4002-a665-406a1d259cd3 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\87008eb3-6282-4075-9889-62f381451926 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\DOMStorage\easydocmerge.dl.tb.ask.com HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\8bf0dd5e-ea06-48db-97a4-df286e054079 HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Approved Extensions, value: 389672DB-CD13-4CF2-AED1-3170BC0DD6EC HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\8bf0dd5e-ea06-48db-97a4-df286e054079 HKEY_CURRENT_USER\Software\EasyDocMerge HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\easydocmerge.dl.myway.com
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Option 6 – Verify your Microsoft account

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Option 1 – Try checking if your network connection is working

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Option 2 – Try resetting the network

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  • From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
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    • ipconfig /all
    • ipconfig /flushdns
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After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.
  • Now restart your computer and open Google Chrome then try opening the website you were trying to open earlier.

Option 3 – Try to clear the browsing data of Google Chrome

If your browsing data in Chrome hasn’t been cleared for some time now then that might be the reason why you’re suddenly getting the ERR_EMPTY_RESPONSE error when you browse the web. To fix this error, you need to clear your web browsing data. Refer to the following steps to do so.
  • Tap the Ctrl + Shift + Delete buttons to go to the Clear browsing data section in Chrome.
  • Next, set the time range to “All time” and tick all the boxes and then click on the Clear data button.
  • After that, restart the Chrome browser and try to open the website you were trying to open earlier.

Option 4 – Reset Google Chrome

If none of the options given above worked, you can try resetting the Chrome browser. To do that, follow these steps:
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  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up an option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
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Calculator is not working in Windows
As you know, one of the basic apps in the Windows 10 operating system is the calculator and it can even be extended to a scientific calculator which makes it really useful for users. However, there are instances when you might encounter some issues while using this app. One of the issues about the Calculator app that’s been reported recently is that the Calculator app is not working. If you encounter the same problem, then you’ve come to the right place as this post will guide you on what you can do to fix the problem. Based on the reports, users claimed that the issue with the Calculator app occurred right after they’ve installed a feature update, while other users claimed that the Calculator app never really worked on their computers and there are also cases where the app opens but it either freezes or crashes. According to researchers, the main causes of the problem include a feature update that could’ve altered the settings. It could also be due to problems with the login account or corrupted and missing files, or the problem could also with the calculate app itself. To resolve this problem, here are some suggestions you can follow.

Option 1 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the reason why the calculator app is not working properly. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your computer.

Option 2 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” that could help in fixing the Calculator app.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism (.)exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try logging into your computer using a different User Account

You might want to try logging into a different User Account since it is possible that the issue could have something to do with your log-in account. Thus, you can isolate this possibility by logging into a different user account. If you don’t have any other user account, simply create a new one by clicking on the Start icon and then go to Settings > Account > Family & other users. From there, go to the Other user's section and click on the Add someone else to this PC option, and then inputs all the needed information and restarts your computer. Once your computer has restarted, log into your computer using the newly created user account.

Option 4 – Try to reset or reinstall the Calculator app

If the first three given options didn’t work, you might want to reset or reinstall the Calculator app. To do that, follow these steps:
  • Click on the Start button and go to Settings > Apps > Apps and features.
  • Next, look for the Calculator app from the app list and click on it to see its other options.
  • After that, select the Advanced options and go to the Reset section and then click on the Reset button to reset the Calculator app.
Note: You also have the option to reinstall the Calculator app. All you have the option to visit Microsoft Store and from there, uninstall the Calculator app.
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Fix Error 0x80244018 when Installing Apps
If you suddenly encounter an error saying, “Something happened and this app couldn't be installed. Error Code: 0x80244018”, when trying to install apps on your Windows 10 computer, then you’ve come to the right place as this post will help you in resolving the problem. It’s not just you that’s experiencing this problem right now as several users also reported getting this error they try to apply a Windows update or download and install the application from Microsoft Store. There could are several reasons why you’re getting this error. It could be caused by a third-party application, or it could be that the update is blocked by your VPN or proxy server, or that the BITS service is disabled. In addition, the error could also be due to some glitch in the component services or it could be that the system files are corrupted. Whatever the cause is, you can fix the error by following any of the given options below.

Option 1 – Run the Windows Update Troubleshooter

Running the Windows Update Troubleshooter can help in fixing Error Code 0x80244018. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Put your PC in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows app again.
Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application on your computer. You need to look for the culprit and uninstall it once you found it.

Option 3 – Restart BITS

The Background Intelligent Transfer Service or BITS is a part of the Windows Update service and is the one that manages the background download of Windows Update, as well as scans for new updates and so on. And if Windows Update is experiencing some problems, you can try restarting BITS but make sure that you have admin privileges to do so.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the Background Intelligent Transfer Service and double-click on it to open Properties.
  • After that, you need to set the Startup type to “Automatic (Delayed Start) and click on Apply.
  • Now click the Stop button to stop BITS and then click the Start button to restart the service.
  • Click OK to save the changes made and then restart your PC.

Option 4 – Disable the Proxy server

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Try disabling the VPN

As mentioned, if you are using VPN, this could be the reason why you’re getting Error Code 0x80244018 so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there. Although it’s understandable that you might have to use a VPN connection to connect to the work network, you really have to disable it at least after you’ve successfully installed the app.

Option 6 – Reset Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
    • ren C:WindowsSystem32catroot2 Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 7 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the Error Code 0x80244018. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your PC.

Option 8 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help in fixing the Error Code 0x80244018.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
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