Computer boots to the BIOS when you turn it on

HPQTRA08.exe - What is it?

HPQTRA08.exe (Hewlett Packard Tray 08) is the Hewlett Packard Digital Imaging Monitor task. It is installed with the drivers of HP imaging products like PhotoSmart Printers.

It incessantly monitors and indicates the connectivity status with any recognizable HP product.

Simply put, HPQTRA08.exe is an exe (executable) file that contains step-by-step instructions that a computer follows to carry out a function.

HPQTRA08.exe error code is displayed in any of the following formats:

• "Hpqtra08.exe Application Error."
• "Cannot find hpqtra08.exe."
• "Hpqtra08.exe not found."
• "Error starting program: hpqtra08.exe."
• "Hpqtra08.exe is not a valid Win32 application."
• "Hpqtra08.exe failed."
• "Faulting Application Path: hpqtra08.exe."
• "Hpqtra08.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
• "Hpqtra08.exe is not running."

Solution

Error Causes

Error code HPQTRA08.exe can be triggered for several reasons. However, some of the most common causes include:

• Corrupt Windows registry keys
• Virus infection
• Deleted, damaged, or corrupted HPQTRA08.exe file
• HPQTRA08.exe file conflict
• Corrupt or incomplete installation of Hp Digital Imaging

It is advisable to repair the error code HPQTRA08.exe on your PC immediately. Delays can lead to serious problems especially if the underlying cause of the error is related to registry corruption.

Further Information and Manual Repair

To resolve this error on your PC, you don’t need to hire a professional and pay hundreds of dollars for the repair. Simply try the DIY methods listed below to fix the problem right away.

Method 1 - Download and Install HPQTRA08.exe File

If the error cause is related to deleted, corrupted, or damaged HPQTRA08.exe file, then the best way to fix the problem is to install the HPQTRA08.exe file on your PC.

However, first, make sure the site you select to download the file from is reliable and trusted.

By downloading from an unreliable website you can expose your PC to potential malicious programs and risk your data security.

Method 2 - Remove all Viruses

Sometimes viruses and malware tend to disguise in the form of exe files such as the HPQTRA08.exe file.

In such a situation scan your entire PC for viruses and malware using a powerful antivirus. Remove all the malicious programs found to fix the issue.

Method 3 - Clean and Repair the Registry

The registry saves all PC-related activities and information including both important and obsolete files such as cookies, bad registry entries, invalid keys, internet history, and junk files.

If these files are not removed from the registry frequently, these accumulate in the registry and corrupt thereby triggering error codes. Error code HPQTRA08.exe is generated when the corrupt Windows registry keys are associated with the HPQTRA08.exe file.

To resolve, clean the registry and repair it. Although this can be done manually it can be time-consuming and tricky especially if you are not technically sound, therefore it is advisable to download Restoro.

Click here to download Restoro and resolve error HPQTRA08.exe.

Method 4 - Locate and Install the Driver

As was pointed out, you might need to reinstall the printer driver again. Using DriverFIX, you’ll be able to automatically update your computer system and install the drivers your computer needs to operate smoothly.

In today's world any professional, whatever be design, print, web design or similar is using one or more Adobe programs. Adobe has cemented itself as a must-have software for any kind of serious and even amateur work. Sadly in the latest Windows 11 adobe software in some instances can slow down your computer and put some hard load on the CPU. If you are one of these unfortunate users, keep reading because we have a few things you can do to solve this.

1. Run SFC scan

SFC scan is a built-in Windows tool aimed at diagnosing and repairing system files inside Windows itself. Running an SFC scan usually solves most issues of these kinds so we will try that one first.

1. Press ⊞ WINDOWS + S to open the Search bar and type in cmd
2. Select command prompt and on the right side click on Run as administrator
3. Inside command prompt type in: sfc /scannow and press ENTER
4. Wait for the whole process to finish and reboot your system

2. Update Windows

Windows updates are designed to fix issues and solve problems, check to see if a new update is available to install.

1. Press ⊞ WINDOWS + I to open the Settings app
2. Click on Windows Update in the bottom left pane
3. On the right check visually if there is an update pending and if there is, install it

3. Temporary turn off antivirus and firewall

Antivirus and firewall can interfere with adobe applications and background services, try turning your preferred protection software temporarily off and check if your CPU is still under high load.

4. Reinstall Adobe suite

Uninstall and install a clean version of the adobe creative suite or individual applications that you are using. Check your CPU load after reinstallation.

5. Uninstall Adobe CEF Helper

This is not a really advisable course of action but if non of the previous solutions have produced results then this might be the only option if you would like to keep using the software. Open File Explorer and paste the following line in the path box on top: C\:Program Files>Adobe Systems>Adobe CEF Helper or Adobe Creative Cloud >Adobe CEF Helper_uninstall.exe. Double click on the file and uninstall the CFT helper.

There are instances when you open a picture or an image in the Windows Photo Viewer and instead of displaying the image, it displays nothing and you’ll see an error message instead that says, “Windows Photo Viewer can’t display this picture because there might not be enough memory available on your computer”. Although this may look like a clear-cut issue of less storage space or low RAM in your computer, that’s not always the case. Security experts noticed that even when your computer has enough resources and disk space, this kind of problem could still occur. So if you experience the same thing, you need to check the Color Profile of your screen. For more information, refer to the detailed instructions provided below but before you proceed, make sure that you close some processes in the Task Manager or restart your computer and see if it helps in fixing the problem. You can also try using the Disk Cleanup tool. To use it, refer to these steps:

• Tap the Win + R keys to open the Run dialog box and then type “cleanmgr” in the field and hit Enter to open the Disk Cleanup window.
• After that, select the drive you want to clean.
• Now click OK to clean the disk and restart your computer.

If the Disk Cleanup tool didn’t help in resolving the issue, refer to the instructions below. Step 1: In the search box, type “color management” and then select the “Change advanced color management settings for display” option from the search results. Or you could simply go to Settings > System > Display, Advanced display settings, and from there, select display and click on the Display adapter properties of Display. Step 2: Next, switch to the Color Management tab and click on the Color Management button. Step 3: Select the monitor where you’re getting the “Windows Photo Viewer can’t display this picture because there might not be enough memory available on your computer” error in the next window. And if you have two displays, make sure that you select the primary display. You also have an option to identify the monitor. Step 4: Once confirmed, select the “Use my settings for this device” checkbox. Step 5: After that, select the Profile listed under the “Profiles associated with this device” option and then click on Remove. Step 6: Next, go to the Advanced tab and make sure that all settings are set to System default which includes a device profile, perceptual images, rendering intent, Relative Colorimetric, and many more. Step 7: Once you’re done, you have to restart your computer and then try to open the same image you were trying to open earlier and then check if you can now open it instead of seeing the error.

My Maps Wizard is a browser extension for Google Chrome Developed by Mindspark Inc. This extension offers users access to different websites that offer route planning, map views, and other traveling tools.

While all this might sound interesting and useful, this extension has been marked as a Browser Hijacker by several popular anti-virus applications.

When installed this extension changes your default home page and new tab page to MyWay.com or Ask.com depending on the extension version. It also monitors and records user browsing activity that it later uses to display sponsored / unwanted ads throughout your browsing sessions. While browsing the internet with this extension active and installed you will see additional pop-up ads, sponsored links, and injected ads into search results.

About Browser Hijackers

Browser hijacking is a form of unwanted software, often a browser add-on or extension, which causes modifications in the browser’s settings. There are lots of reasons why you may experience a browser hijack; however commercial, advertising, and marketing are the primary reasons for their creation. It redirects you to the sponsored websites and injects ads on your internet browser that assists its creator to generate earnings. Although it may seem naive, these tools were created by malicious people who always attempt to take full advantage of you, so that hackers can easily earn money from your naive and distraction. Browser hijackers could also allow other harmful programs without your knowledge to further damage your personal computer.

How you can know whether the web browser is hijacked?

There are numerous symptoms of web browser hijacking: 1. you notice unauthorized modifications to your web browser’s homepage 2. you find new unwanted favorites or bookmarks added, usually directed to ad-filled or pornography sites 3. the default search engine and the default web browser settings are altered 4. you find many toolbars on the internet browser 5. never-ending pop-up ads appear and/or your browser pop-up blocker is disabled 6. your browser has instability problems or exhibits frequent errors 7. you can’t visit specific websites such as homepages of anti-malware software.

So how does a PC get infected with a browser hijacker?

There are a number of ways your PC can get infected by a browser hijacker. They generally arrive by way of spam email, via file-sharing websites, or by a drive-by download. They may also originate from any BHO, browser extension, toolbar, add-on, or plug-in with malicious intent. A browser hijacker may also come bundled up with some freeware that you unwittingly download to your PC, compromising your internet security. An example of some infamous browser hijacker includes Conduit, Anyprotect, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, however, the names are often changing. Browser hijacking can lead to severe privacy problems and even identity theft, affect your web browsing experience by taking control of outgoing traffic, drastically slows down your personal computer by consuming lots of system resources, and cause system instability as well.

Learn how to remove a browser hijacker

Certain browser hijacking can be quite easily stopped by finding and eliminating the corresponding malware software through your control panel. Having said that, the majority of hijackers are quite tenacious and need specialized tools to remove them. Furthermore, manual removals require in-depth system knowledge and therefore could be a very difficult task for novice computer users. Industry experts always suggest users eliminate any malicious software including browser hijacker by using an automatic removal tool, which is simpler, safer, and quicker than the manual removal solution. One of the best tools for correcting browser hijacker infections is SafeBytes Anti-Malware. It will help you remove any pre-existing malicious software on your system and provides you real-time monitoring and protection against new internet threats. Employ a system optimizer (such as Total System Care) along with your antivirus software to correct various registry issues, eliminate computer vulnerabilities, and boost your computer performance.

What To Do When You Cannot Install Safebytes Anti-Malware?

All malware is bad, but certain types of malware do much more damage to your computer or laptop than others. Certain malware variants modify web browser settings by adding a proxy server or change the PC’s DNS configuration settings. In these instances, you’ll be unable to visit certain or all of the sites, and thus not able to download or install the required security software to eliminate the computer virus. So what to do if malicious software keeps you from downloading or installing Anti-Malware? There are a few actions you can take to get around this issue.

Install the anti-malware in Safe Mode

Safe Mode is actually a unique, basic version of Microsoft Windows in which just bare minimum services are loaded to stop viruses as well as other troublesome applications from loading. If the virus is set to load automatically when PC boots, shifting to this mode may prevent it from doing so. To get into Safe Mode or Safe Mode with Networking, press F8 while the system is starting up or run MSConfig and find the “Safe Boot” options under the “Boot” tab. Once you are in safe mode, you can try to install your antivirus application without the hindrance of malicious software. Now, you are able to run the antivirus scan to remove computer viruses and malware without hindrance from another malicious application.

Download the security software in an alternate browser

Malicious code may exploit vulnerabilities in a particular internet browser and block access to all anti-malware software sites. The best solution to avoid this issue is to go with a browser that is well known for its security features. Firefox contains built-in Malware and Phishing Protection to keep you secure online.

Run antivirus from a pen drive

Another way is to download and transfer anti-malware software from a clean PC to run a virus scan on the affected computer. Try these simple measures to clean up your infected computer by using portable anti-malware. 1) Download Safebytes Anti-Malware or Windows Defender Offline onto a virus-free computer system. 2) Mount the USB drive onto the same computer. 3) Double-click on the downloaded file to open the installation wizard. 4) When asked, select the location of the pen drive as the place where you want to store the software files. Follow activation instructions. 5) Remove the pen drive. You can now utilize this portable antivirus on the infected computer. 6) Double click the Safebytes Anti-malware icon on the flash drive to run the application. 7) Press the “Scan Now” button to begin the malware scan.

Let's Talk About SafeBytes Anti-Malware!

If you’re looking to download an anti-malware application for your PC, there are lots of tools out there to consider however, you cannot trust blindly to anyone, regardless of whether it is paid or free software. A few are very good ones, some are decent, and some are merely fake anti-malware applications that will harm your PC themselves! You must pick one that is efficient, practical and has a good reputation for its malware protection. One of the recommended software programs is SafeBytes Anti-Malware. SafeBytes has a superb history of excellent service, and customers are very happy with it. Safebytes is among the well-established computer solutions firms, which provide this complete anti-malware software. Using its cutting-edge technology, this software will help you remove multiples types of malware like viruses, PUPs, trojans, worms, ransomware, adware, and browser hijackers.

SafeBytes anti-malware provides a plethora of advanced features which sets it aside from all others. The following are some of the features you may like in SafeBytes.

World-class AntiMalware Protection: Built upon a greatly acclaimed anti-virus engine, this malware removal application can identify and get rid of numerous obstinate malware threats such as browser hijackers, potentially unwanted programs, and ransomware that other typical anti-virus programs will miss. Live Protection: SafeBytes offers complete and real-time security for your PC. It’ll constantly monitor your pc for hacker activity and also provides users with superior firewall protection. Safe Browsing: Through its unique safety rating, SafeBytes informs you whether a site is safe or not to visit it. This will make sure that you’re always certain of your online safety when browsing the web. Light-weight Utility: SafeBytes is a lightweight and user-friendly anti-virus and anti-malware solution. As it uses minimum computer resources, this application leaves the computer power exactly where it belongs to: with you. Fantastic Tech Support Team: You can get high levels of support 24/7 if you’re using their paid version. SafeBytes can keep your personal computer safe from the latest malware threats automatically, thus keeping your internet experience secure and safe. You can be sure that your computer system will be protected in real-time once you put this tool to use. If you want advanced forms of protection features & threat detections, buying SafeBytes Anti-Malware could be worth the money!

Technical Details and Manual Removal (Advanced Users)

To remove My Maps Wizard manually, go to the Add/Remove programs list in the Windows Control Panel and select the offending program you want to get rid of. For internet browser extensions, go to your browser’s Addon/Extension manager and select the add-on you would like to remove or disable. You will additionally also want to totally reset your web browser to its default configuration settings. To ensure complete removal, find the following Windows registry entries on your computer and remove them or reset the values appropriately. But bear in mind, this can be a tricky task and only computer professionals could carry it out safely. In addition, some malicious programs are capable to defend against its removal. You’re advised to do this process in Safe Mode.

If you got an error message saying, “Windows could not start the Windows Update service on Local Computer, Error 87. The parameter is incorrect” while you were trying to start the Windows update service on your computer, then this post could help you resolve the problem. Along with this error, you might also get any of these error codes such as 0x80240034, 0x80244019, 0x80070643, and so on. Aside from these error codes, you will also notice that the Windows Update service has been stopped. To fix this issue, here are a couple of suggestions that might help but before you go on, you need to create a System Restore point first.

Option 1 – Try checking Services Dependencies

Dependencies of a Windows Service in Windows 10 are when windows services depend on other services. Such is the case with the Windows Update service – it also depends on three different services such as the Remote Procedure Call or RPC service, DCOM Server Process Launcher, and the RPC Endpoint Mapper. Meaning to say, if two of these services are not working as expected, then the dependant service will also be affected. This could be the reason why the Windows Update service could not start.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter to open Windows Services.
• From the list of Services, look for the following services:
  • Remote Procedure Call (RPC) Service
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
• After you find these services, double click on each one of them and check whether the Startup type for all is set to Automatic and the Service status is set to Running or not.
• If the service status is not running, then click the Start button. Afterward, check if you can now run the Windows Update service.

Option 2 – Check the Background Intelligent Service and the Cryptographic Service

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter or click OK to open Services.
• From the list of Services, look for the following services and make sure that their Startup type is as follows:
  • Background Intelligent Transfer Service – Manual
  • Cryptographic Service ­– Automatic
• After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 3 – Reset Windows Update components

If the first two options did not work then you might want to reset the Windows Update components manually. Follow the steps below to reset them.

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 4 – Run the Windows Update Troubleshooter

If resetting the Windows Update components didn’t work, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including this one. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try removing a value from the Windows Registry

If running the Windows Update troubleshooter didn’t help and you receive a message instead saying, “Service Registration is Missing or Corrupt”, you can try to remove a value from the Windows Registry.

• Tap the Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and hit Enter to open the Windows Registry.
• Next, navigate to this path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsSelfHostApplicability
• From this path, look for a value named “ThresholdOptedIn” and if you find it, delete it.
• Exit the Registry Editor and see if you can now enable the Windows Update service.

Code 21 - What is it?

Code 21 is a Device Manager error code that appears when you try to use a hardware device attached to your computer and the Windows prohibits you from using it.

This is due to the Windows experiences problems loading the device driver. This error message is displayed in the following format:

“Windows is removing this device. (Code 21)”

Solution

Error Causes

Error code 21 means that Windows is in the device removal process and the device has not been completely removed. It occurs when you set a device to be removed and then select the same device to run on your system.

Upon your instructions, Windows start to remove that device and when you on the other hand try to use/access the same device that you selected for removal, it kicks up Code 21.

Further Information and Manual Repair

If you are experiencing error code 21 on your PC, it is advisable to resolve it immediately.

Though this error will not damage your system, but will significantly lower the performance of your PC which is definitely something you don’t want especially if you work on your computer daily and use it to perform important time-sensitive errands.

To repair and resolve, try the methods given below:

Method 1 - Wait for a Few Seconds and Then Press F5

This is one of the best and easiest ways to resolve code 15 on your system. Wait for a few seconds, and then press the F5 key. This will update the Device Manager view and the error will most probably go away.

Method 2 - Restart Your PC

Sometimes error codes may pop up due to temporary glitches. To resolve such errors, a simple reboot of your PC is enough. Shut down Windows and then restart your system.

This is most likely to resolve Code 21. However, if the error still persists then this means the underlying problem for code 21 is deeper than you think. Try method 3 to resolve.

Method 3 - Install DriverFIX

As mentioned earlier, the error code 21 may occur if you have selected a device to remove and then you try to reuse it.

To resolve, you may have to install the device again and the driver for that the reinstalled device. To reinstall the driver without any hassle, simply download DriverFIX.

It is a smart, user-friendly, and intuitive software program designed to resolve driver problems. The program is embedded with intelligent device identification technology which:

• Automatically detects all the appropriate system drivers
• Matches them with the latest available versions
• And then updates drivers according to their compatible versions on a regular basis

Furthermore, it enables accurate installation and ensures that your system is running at its optimal speed.

Other features that this program boasts are full backup and restoration, safe USB management, and ejection.

If nothing works, you can try the full backup and restoration feature and restore your PC to its previous state when it was functioning properly before the error occurred.

DriverFIX creates a backup of all your files and data hedging keeps you from disasters like data loss. It restores the system to the time when it was working properly.

Click here to download DriverFIX on your system and resolve error code 21 today.

Strange and anxious message no internet, secured can happen even during when everything is ok and you do indeed have internet. So in order to fix this issue please keep on reading.

Reset Router

Most a simple and most straightforward solution and 80% of the time it works like a charm. Before trying other solutions, try this simple one.

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Run the Networking Troubleshooter

1. Run the build-in Windows 10 troubleshooter for networking.
2. To do this, right-click Start then select Settings
3. In the Settings window, click Update & Security > Troubleshoot > Additional troubleshooters > Internet Connections > Run the troubleshooter then follow the instructions

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Device Manager solution

The Windows device manager is the place where you can update, disable and re-enable, and reinstall your devices, including the network adapter which is most likely the cause of this issue. In Device Manager, click Network adapters then locate your network adapter and right-click on it Do the following things in order presented:

1. Update driver.
2. Disable device, enable Flight mode in the taskbar, reboot PC, then Enable device and turn off Flight mode.
3. Uninstall device, reboot PC, reinstall the device if it was not installed automatically

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Refresh IP Configuration

Refreshing your IP configuration reassigns your IP address, which will fix the problem if it was down to your IP allocation issues Open the Command Prompt, then enter the following commands:

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Reset Winsock

There are a couple of other things you can try in the command prompt. The Winsock protocol controls a big chunk of your computer’s communication with network services and resetting it will reset many of those under-the-hood elements to their default settings. Enter the following into the command prompt:

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Fix Connection’s Properties

Click the Wi-Fi (or Ethernet) connection icon in the taskbar, then Network & Internet Settings. In the new window, click Change adapter options then right-click the affected connection and click Properties. In the Properties window, make sure all the following boxes are ticked:

• Client for Microsoft Networks
• File and Printer Sharing
• Internet Protocol Version 4
• Internet Protocol Version 6
• Link-layer Topology Discovery Responder

Click OK and restart PC.

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Disable iPv6

IPv6 is the relatively new Internet protocol that more and more PCs are using due to the fact that the number of available IPv4 addresses is simply running out. Not all networking equipment and ISPs play nice with iPv6, however, so if you have this switched on, then it could be interfering with your connection. If you suspect this might be the issue, uncheck the IPv6 box under your connection’s Properties.

A few days ago we celebrated fixing of months-long PrintNightmare vulnerability by Microsoft, sadly a new bug and issue have been found. Firstly discovered Microsoft stated:

A remote code execution vulnerability exists when the Windows Print Spooler service improperly performs privileged file operations. An attacker who successfully exploited this vulnerability could run arbitrary code with SYSTEM privileges. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

A few days ago, Microsoft officially released a patch that was supposed to finally fix it. As you might recall this vulnerability was present for quite some time, Microsoft's solution after a long struggle was to elevate certain privileges to administrator account only and remove user accounts from managing printers. It complicated things a little bit but it was stated payoff was worth it. The new issue now is that on a system that already had accounts created and set, old accounts still can hijack the system, patch issues address only accounts that are created after the fix is administrated, old ones can still do whatever they want. Once again of course Microsoft has stated that until it is again resolved you should again disable the Print Spooler service as a temporary workaround.

The error 0x0000001 also known as APC_INDEX_MISMATCH is one of the fatal errors that users encounter upon starting their computers. This error appears when there is a sequence mismatch in the driver or system file when it is disabling or re-enabling Asynchronous procedure calls. The mismatch happens maybe because of a virus or malware attack, not shutting down your computer properly and incomplete installation of the system files. There are many ways to fix this error. The easiest way is to download a repair utility program. The use of these programs perfectly fits those that are not so technical. All you have to do is download the program and install it on your computer. As soon as it is installed, the program will now scan and diagnose your computer for any errors. After it identifies the errors, it will then repair your PC through either manual or automatic tools. To those who are techie and enjoy the manual resolution, you may take advantage of Microsoft’s analyze debug extension which tells you the cause of the error. After determining the cause then you can now start fixing the error. Check if Hardware is functioning properly. If the cause is due to a hardware malfunction, you will have to make sure that all the pieces you are using are working. All the wires should be attached to their respective ports. Not only that, but you also must make sure that before installing the hardware, it is compatible with the Windows version that is installed into your computer. Use Compatible software. If the problem was caused by software or a driver, you can uninstall and reinstall it. Always make it a rule that whenever you install a program or new software to your computer, make sure it is compatible with your operating system and never skip a step during the installation process. You also have to see to it that the program you are installing does not contain any viruses, malware, or spyware that can be harmful to your computer. Update your Drivers Regularly. In most cases though, the cause of the APC_INDEX_MISMATCH error are outdated device drivers. To resolve this, you will have to go to your Control Panel then look for Device Manager. As soon as you are in the Device Manager window, you can now see the different devices running on your computer. You right-click on each device and check the Properties.  In the Properties window, click on the Driver Tab and look for the date when it was last updated. You can then go to the manufacturer’s website and compare the dates. For a new Windows operating system, you no longer have to go to the manufacturer's website though. All you have to do is click on Update Driver and it will automatically search for updates online. Use a Genuine Operating System. There are also cases where the 0x0000001 error won’t allow you to access your computer. In this case, we have to suspect that the problem could be in your Operating system. To resolve this, you can reinstall your Operating System or update your current operating system. Only use a genuine licensed Windows Operating System because this will not only protect you from Malware and Viruses but it allows you to get all the recent update available from Microsoft. Update your Windows 10 regularly by going to Settings > Windows Update > Check for Updates. You may also turn on the Automatic Update by going to the Advanced options is found on the Windows Update Page. You can always get help online but it really helps to know the basics and determining the root cause of the error.

If you encounter the “We couldn’t install some updates because the PC was turned off” while trying to run Windows Update on your Windows 10 computer, then read on as this post will give you a couple of suggestions you can use as a reference to fix this error. Make sure to follow the options given below carefully.

Option 1 – Perform basic computer troubleshooting

If you get the “We couldn’t install some updates because the PC was turned off” error on your laptop, then it’s recommended that you connect your laptop to a power source and then try clicking the Update button again. In addition, you also have to make sure that your computer stays awake until the Windows Update process is completed. This will ensure that your computer does not go into an idle state and interfere with the process.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

• After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic and the MSI Installer
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

• Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

• After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 3 – Try restarting the Windows Update Services

• Open the Services Manager.
• From there, make sure that you set the following services and Startup types:
  • Background Intelligent Transfer Service: Manual
  • Cryptographic Service: Automatic
  • Windows Update Service: Manual (Triggered)

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to install the Windows Updates manually

As mentioned, the error might be because Windows missed installing a particular update which is why you are not able to proceed with the current update. So to resolve the issue, you need to install the update that wasn’t installed by downloading it from the Microsoft Update Catalog website. You also have to make sure that you didn’t turn off the Windows update or have it delayed.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.