Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SpeedItUp without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SpeedItUp

Files: C:DOCUME1USER1LOCALS1Tempinproc.temp C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp c:autoexec.bat C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1TemptmpA.tmp C:DOCUME1USER1LOCALS1TemptmpE.tmp C:DOCUME1USER1LOCALS1TemptmpF.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:WINDOWSsystem32rsaenh.dll C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1Tempinproc.temp C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp C:DOCUME1USER1LOCALS1Temptmp7.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:DOCUME1USER1LOCALS1Tempwajam_validate.exe C:DOCUME1USER1LOCALS1Temptmp1.tmp C:DOCUME1USER1LOCALS1Temptmp2.tmp C:DOCUME1USER1LOCALS1Temptmp3.tmp C:DOCUME1USER1LOCALS1Temptmp4.tmp C:DOCUME1USER1LOCALS1Temptmp5.tmp C:DOCUME1USER1LOCALS1Temptmp6.tmp C:DOCUME1USER1LOCALS1Temptmp7.tmp C:DOCUME1USER1LOCALS1TemptmpA.tmp C:DOCUME1USER1LOCALS1Tempsearchprotect_w_prechecker.exe C:DOCUME1USER1LOCALS1Tempwajam_validate.exe File %COMMONDESKTOPSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup FreeSpeedItup Free.lnk. File %COMMONPROGRAMSSpeedItup FreeUninstall SpeedItup Free.lnk. File %COMMONSTARTMENUSpeedItup Free.lnk. File %LOCALSETTINGSTempspuad0.exe. File %LOCALSETTINGSTempspuad1.exe. File %PROGRAMFILESDisplay Offerdelayexec.exe. File %PROGRAMFILESDisplay Offerwait.exe. File %PROGRAMFILESSpeedItup Freedelayexec.exe. File %PROGRAMFILESSpeedItup Freespdfrmon.exe. File %PROGRAMFILESSpeedItup Freespeeditupfree.exe. File %SYSDRIVEProgram Files (x86)SpeedItup Freeupgradepath.ini. File %WINDIRSpeedItup Freeuninstall.exe. Directory %COMMONPROGRAMSSpeedItup Free. Directory %PROGRAMFILESDisplay Offer. Directory %PROGRAMFILESSpeedItup Free. Directory %SYSDRIVEProgram Files (x86)SpeedItup Free. Directory %WINDIRSpeedItup Free. Registry: Key HKEY_CLASSES_ROOT named spdfrmon.Gate.1, plus associated values. Key HKEY_CLASSES_ROOT named spdfrmon.Gate, plus associated values. Key 0142D788-C4FC-4ED8-2222-D654E27AF7F8 at HKEY_CLASSES_ROOTInterface. Key A1011E88-B997-11CF-2222-0080C7B2D6BB at HKEY_CLASSES_ROOTTypeLib. Key A1843388-EFC2-49C9-2222-FC0C403B0EBB at HKEY_CLASSES_ROOTInterface. Key A19F8F88-F91E-4E49-2222-BD21AB39D1BB at HKEY_CLASSES_ROOTAppID. Key A19F8F88-F91E-4E49-2222-BD21AB39D1BB at HKEY_CLASSES_ROOTCLSID. Key A1D87888-DEAA-4971-2222-5D5046F2B3BB at HKEY_CLASSES_ROOTInterface. Key A245B088-41FA-478E-8DEA-86177F1394BB at HKEY_CLASSES_ROOTAppID. Key spdfrmon.exe at HKEY_CLASSES_ROOTAppID. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet001Services. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet002Services. Key spdfrmon at HKEY_LOCAL_MACHINESYSTEMControlSet003Services. Key SpeeditupFree at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall.
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Fix Error codes 12002-4, 12007-4, 12152-4
If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes. There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.
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How to place different wallpapers on 2 screens
Two monitor systems are not such a rarity like they were just a couple of years ago. More and more people are finding out the benefits of having 2 screens instead of one no matter if you play games or do serious work. So how technology has moved forward and new norms so have Windows and we can now set different wallpapers to different screens very easy, a task which was very difficult in the past.
  1. Go to the Personalization option in the Control Panel.
  2. Right-click on your home screen and select the Personalize option from the menu.
  3. In the new window, you can browse for images you wish to set as wallpaper on both of your monitors. This way, the images would be preloaded in the “Choose your picture” option.
  4. Right-click on the image. Doing this will open a new menu that will allow you to set wallpapers for each screen. There is also another option called “Choose a fit” which gives you the option to select the fit of the wallpaper.
  5. Choose one wallpaper for “monitor 1” and a different wallpaper for “monitor 2.” You will now see your dual-screen setup customized with two different wallpapers.
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Fix Chrome Error ERR_ICANN_NAME_COLLISION
If you are browsing the internet using the Google Chrome browser in your Windows 10 computer but you suddenly encounter an error message that states, “ERR_ICAN_NAME_COLLISION”, read on as this post will walk you through in fixing the problem. Here’s the full content of the error message:
“The site can’t be reached, This site on the company, organization, or school intranet has the same URL as an external website. Try contacting your system administrator. ERR ICAN NAME COLLISION.”
This kind of error is caused by an error in a private namespace or a random redirection to an incorrect proxy server. There are several ways to fix this error. You can try to check the integrity of the Hosts file or check the proxy. You could also try to use the Registry Editor and apply some tweaks or remove any conflicting browser extensions or flush the DNS cache, as well as run a malware scan.

Option 1 – Try to check the integrity of the Hosts file

To check the integrity of the Hosts file, refer to the following steps:
  • You have to navigate to this path inside File Explorer: C:/Windows/System32/driversetc
  • After that, look for a file named “Hosts” and right-click on it, and open it with the Notepad app.
  • Next, make sure that you write the block URLs in your computer in the list and then save the file.
Note: There are times when you are logged in with administrator credentials and you may receive an error message. In such case, type “notepad” in the Start Search and right-click on Notepad from the search results, and then select the “Run as administrator” option. After that, open the Hosts file and make the necessary changes and save it.

Option 2 – Try to check the Proxy server

There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable the proxy server.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Try to use the Registry Editor

Before you apply some registry tweaks, make sure that you create a System Restore point. Once you have that covered, follow these steps:
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • After that, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesTcpipParametersDataBasePath
  • Look for the default key and double click on it and make sure that its Value data is set as “C:/Windows/System32/driversetc”.
  • Now exit the Registry Editor and restart your computer to apply the changes made

Option 4 – Flush the DNS cache

You could also try to flush the DNS cache to fix the “ERR_ICAN_NAME_COLLISION” error. All you have to do is open Command Prompt as an administrator and then execute each one of the following commands sequentially to flush the DNS cache:
  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns

Option 5 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Option 6 – Run a malware scan using Windows Defender

It is possible that your computer is infected with malware which could be why you’re getting the “ERR_ICAN_NAME_COLLISION” error. Thus, you need to scan your computer using Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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