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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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Conclusion

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Option 2 – Try to update your computer

Microsoft frequently releases updates to target bugs and improve users’ experience. And this particular error where JPEG files won’t open is already acknowledged by Microsoft so you need to make sure that your Windows 10 PC is updated to the latest released update and that there are no pending updates.
  • Tap the Win + S keys to open Search and then type in “update” in the field and open the system setting from the search results.
  • After that, check for updates and then download and install them if needed.
  • Now restart your PC once the update is done and check if you can now open JPEG files.

Option 3 – Try to reset the Photos app via Settings

Resetting the Photos app could also help you in fixing the problem. Note that this option will reset all the configurations and your data associated with your Photos and makes the application go into a state when you first started using it and that this option will fix any discrepancies that your application might be experiencing right now.
  • Tap the Win + S keys to open the search bar.
  • Then type in “settings” in the field to open the Settings application.
  • After opening Settings, click the “Apps” category.
  • From there, a list of applications installed on your computer will appear.
  • Navigate through these applications until you find the Photos app and then click on the Advanced options.
  • Afterward, click the Reset button that appears on the next screen. Then a new pop-up comes up and will warn you that all the preferences, as well as sign-in information, will be lost. Click on “Reset” anyway to proceed in resetting the Photos app.
  • Restart your PC once the reset is done.

Option 4 – Try to reinstall the Photos app

Before you start using other third-party image viewers just yet, you can try to reinstall the Photos app first. Thus, if there is something wrong with it, it will instantly get fixed right after it reinstalls. Just take note that this option requires administrative privileges so you need to be logged in as an administrator.
  • The first thing you have to do is tap the Windows + S keys and type in “PowerShell”.
  • Next, right-click on the file and click on the “Run as administrator” option from the context menu.
  • Once PowerShell is opened, execute this command: get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  • The command you just entered will remove the Photos app. After the process is done, go to the Microsoft Store and look for Microsoft Photos then download and install it again.
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Fix fatal device hardware error on Windows
This post will help you fix the request that failed due to a fatal device hardware error on your Windows 10 PC. You can encounter this error when that hard drive/SSD on your computer is damaged physically and the system is either unable to access or perform read/write operations in it. Aside from hard drive/SSD, this error can also happen to removable drives. This kind of error is not uncommon and in most cases, the hardware is physically damaged due to which you are not able to perform operations. However, there are a couple of fixes that you can try to resolve the problem before you go ahead and back up your data and move them to a different drive. What exactly causes this error? It’s actually self-explanatory and it gives you an idea that the drive is either corrupted or in a bad state. To resolve the error, follow the given options below carefully and see which one worked best for you.

Option 1 – Verify the hard drive using SMART attributes

In case you don’t know, Windows has a built-in feature of SMART analysis which analyzes the hard drive/SSD and checks all the parameters by performing some minor operations. To use it, follow these steps:
  • Tap the Win + S keys and type “command prompt” in the field then right-click on the related search result and select the “Run as administrator” option.
  • After opening Command Prompt as admin, type the “wmic diskdrive get status” command and hit Enter.
  • You should get a result after that, and if you see that it’s “normal”, proceed to the next option below.

Option 2 – Use the CHKDSK utility

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system.
  • Tap the Win + S keys to open the Search box.
  • Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
  • After opening an elevated command prompt, copy and paste the following command and hit Enter:
CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]
Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.
  • Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
  • If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
  • After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
  • Wait until the process is completed and then restart your computer.

Option 3 – Format your drive

You can try formatting your drive since this problem also occurs on removable hard drives. In addition, if your drive is not properly initialized, this error will really pop up. Thus, you need to make sure that the hard drive is initialized and that the correct partition style is selected.
  • To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
  • Next, right-click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterward.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right-click on the drive volume and select Initialize Disk.
  • Next, select the correct partition type and proceed.
That should fix the problem, if not, follow the next advanced option below.
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An Easy Guide to Fixing Internal Error 2503

Internal Error 2503 - What is it?

Internal Error 2503 mostly pops up on Windows 8. It occurs when you try to uninstall or install software on Windows 8. The error code message may vary and displayed in different formats such as:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503. Called RunScript when not marked in progress The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2503. Called Install Finalize when no installation is in progress

Solution

Restoro box imageError Causes

Some of the most common causes for internal error 2503 are:
  • Permission not granted to access the Windows Installer Folder
  • Viruses
  • Problems with Windows Installer

Further Information and Manual Repair

To repair this issue on your PC without any professional assistance, try the DIY methods given below:

Method 1

Internal error 2503 may occur when your account has limited privileges. You don’t have the privilege to use or access the Windows Installer folder. Your inability to access this folder hampers you from successfully install or uninstall the desired program on your PC. To gain access, you need to ensure you have permission.
  • For this navigate to the C:\windows folder. Here find the installer folder and then right-click and choose properties.
  • After that click on the security tab and check if the System and Administrator account has Full access permission.
  • For that make sure the system group option has ‘all’ selected to allow you full permission.

Method 2 - Re-register Windows Installer

Another alternative to resolve internal error 2503 is to re-register Windows Installer.
  • To do this, go to Start and click Run. Now type ‘msiexec /unreg’ in the Run box and then press enter.
  • Follow the same steps and now type ‘msiexec /regserver’ in the box and then press enter. This will resolve the issue.

Method 3 - Remove Viruses

If internal error 2503 is triggered by a viral infection on your PC, then it is advisable to download an antivirus and scan your entire system. Viruses are notorious for system failures and pose data security threats. If not removed timely, these malicious programs can damage your PC. To remove all viruses on your system, run an antivirus. An antivirus detects all malicious software programs including viruses, malware, adware, and spyware. Delete all the malicious files found right away. This will help resolve internal error 2503.
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How to Fix Ehshell.exe Application Error Code

Ehshell.exe Application Error - What is it?

Ehshell.exe is a type of .exe (executable file). This file functions as an essential component of the Microsoft Media Center.  By default, it is located in a subfolder of C:\Windows. Ehshell.exe application error is an error code that pops up when tasks in the Media Center freezes. The Ehshell.exe application error is usually displayed on the screen in the following format:
“ehshell.exe – Common Language Runtime Debugging Services Application has generated an exception that could not be handled. Process id=0xa18 (2584), Thread id=0xa24 (2596).”

Solution

Restoro box imageError Causes

Ehshell.exe application error is triggered when PC users perform repetitive tasks in Media Center on a Windows XP Media Center Edition. The computer stops to respond and the error message is displayed. This error occurs if users perform one or more of the following repetitive tasks in the Media Center:
  • Repeated resize, restore and minimize the Media Center Window
  • Schedule TV shows to record
  • Repeatedly change the channel while Media Center is in a window
  • Ehshell.exe file corruption due to malware infection or registry issues
Though this is not a fatal error, to avoid any kind of inconvenience, it is advisable to fix the error right away.

Further Information and Manual Repair

To fix the ehshell.exe application error on your system, you don’t have to hire a professional and spend hundreds of dollars on repair. Here are some of the best and most effective do-it-yourself methods that you can try to resolve this issue on your PC immediately.

Method 1 - Install the Latest Service Pack for Microsoft Windows

To repair the issue, install the latest Windows service pack. A service pack is basically a Windows update, often combines previously released updates that help make Windows more reliable. These are offered free of charge on Microsoft’s official website.  To get started, simply log on to Microsoft’s official website and download the latest service pack compatible with your Windows version. The installation process may take 30 minutes to install. And you will be prompted to restart your PC about halfway through the installation process. Once the Windows Service Pack is installed, the ehshell.exe application error will be fixed. If the error still persists, then try method 2.

Method 2 - Scan for Malware

Ehshell.exe application error may also appear on your PC due to malware infection. Malware programs like viruses, Trojans, and worms deliberately give their malicious processes similar .exe file names, so it is hard to identify the malware. In such an event, it is advisable to download a powerful antivirus and scan your entire PC. Run it to remove all the hidden malware programs on your system. Once malware is removed, the ehshell.exe application error will be resolved.

Method 3 - Clean Registry

Sometimes .exe files can also get corrupt when the registry gets overloaded with unnecessary and obsolete files. If this is the underlying reason for the error code occurrence then it is advisable to download Restoro. This is a multi-functional and user-friendly PC Fixer deployed with a registry cleaner. It removed all the unnecessary files, cleans and repairs the registry in seconds thereby fixing all registry-related errors. Click here to download Total System Care and resolve the Ehshell.exe application error on your PC.
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