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How to Resolve Error Code 0xc00007b in Windows 8, 8.1

Error Code 0xc00007b – What is it?

When error code 0xc00007b occurs in Windows 8, users are unable to run gaming or multimedia programs on their devices. The message box will occur stating that error code 0xc00007b is present. This issue is usually related to software conflict associated with the use of a gaming program that has errors. It may also result when users use applications that are not compatible with the version of Windows they have installed on their machine.

Solution

Restoro box imageError Causes

Error codes on Windows devices can result from many reasons, including lack of proper PC maintenance, the presence of malware, and issues related to servers. In the case of error code 0xc00007b, it manifests itself on various versions of the Windows operating system when users attempting to run applications incompatible with their system or use the incorrect bit location. To correct these issues that may be causing error code 0xc00007b, users will need to use manual repair methods listed in this article. Failure to rectify this error code could result in others such as error code 0xc0000142.

Further Information and Manual Repair

The manual repair procedures listed in this article do not require extensive technical knowledge. Thus, even average Windows users will be able to apply these solutions in order to fix error code 0xc00007b in Windows 8. However, in case of difficulty applying the solutions listed below, contact a Windows repair technician.

Method One: Install Windows Updates

One of the first manual repair methods you can attempt is to use Windows Update. This will enable users to access the latest updates for the version of Windows they have on their system. To update your system, follow the instructions below.

  • Step one: Open Start Menu, then select Settings
  • Step two: Select Update & security
  • Step three: Select Windows Update
  • Step four: Install updates if any are available

After you’ve completed the installation of the latest updates, reboot your machine then attempt to run the gaming application you were unable to open due to error code 0xc00007b. You should be able to run the application if Windows Update fixed the issue. However, if the error code reoccurs, proceed to the next manual repair method by installing Microsoft DirectX.

Method Two: Install Microsoft DirectX

Another important manual repair method relates to the use of DirectX, a free tool available to Windows users regardless of the version of the Windows operating system present on their PC. Visit Microsoft’s official website and search for DirectX End-User Runtime Web Installer. Ensure you access the latest version of the program, then click download.

The app enables Windows users to access high-speed gaming by providing a powerful platform for games and multimedia applications. Access to the latest version of DirectX can help users fix the issues causing error code 0xc00007b in Windows 8.

When the installation process is complete, reboot your PC, then proceed by checking if you are able to run your gaming applications. If you are still unable to run the applications the issue will need to be resolved via another manual repair method.

Method Three: Install Latest Version of .NET Framework

Access the latest version of Microsoft’s .NET Framework to complete the final manual repair method. Be sure to follow the steps listed below to download the latest version of the .NET framework. This is crucial as only the latest version of the framework is equipped with the necessary capabilities required to successfully address the issues causing error code 0xc00007b on your device.

  • Step one: Open your favorite web browser
  • Step two: Enter www.microsoft.com/net
  • Step three: Click Downloads
  • Step four: Select the latest version of the .NET Framework by clicking the framework at the top of the list. (Currently, the latest version is .NET Framework 4.6.2.)
  • Step five: Select preferred language, then download
  • Step six: Run software.

Restart your computer after you’ve downloaded the latest version of the .NET framework. Open the gaming application you were previously unable to run due to error code 0xc00007b.

You’ll be able to access all your gaming or multimedia programs if the issue was resolved via this manual repair method. Otherwise, you may need to reinstall the programs you are unable to run as there may be an issue with the program itself resulting in software conflict or the inability to run other gaming programs.

Method Four: Download an Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 8 and other related issues when they do arise, download and install a powerful automated tool.

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How to Fix win32kfull.sys BSOD Error in Windows 10
The win32kfull.sys file is one of the kernel-mode device drivers in your Windows 10 operating system. In case you don’t know, there are two kinds of device drivers – the first ones are the normal drivers that communicate between your hardware and the operating system while the second ones are the kernel-mode drivers. The latter is necessary for booting your OS. And there are times when you encounter the win32kfull.sys error while booting your PC. Here’s the full context of the win32kfull.sys error:
“SYSTEM_SERVICE_EXCEPTION (win32kbase.sys) APC_INDEX_MIXMATCH PAGE_FAULT_IN_NONPAGED_AREA”
This error could be caused by corrupted or outdated drivers with incomplete files or it could be caused by some driver or software installed on your computer. To fix this error, here are some troubleshooting options you need to check out.

Option 1 – Try updating all the Drivers

As pointed out, the win32kfull.sys error can be due to outdated or corrupted drivers that are not compatible with your hardware. These drivers include but are not limited to display, network, sound, hard drive, and more. If you are not able to access the internet, you can just manually download the update using another PC. To update your drivers, here’s what you need to do:
  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • Restart your PC.
Note: You also have the option to go directly to the website of your graphics card manufacturer and check if there’s a new update – if there is, download it. After that, you could also check if there’s a new update of the game you’re getting the issue of the black bar.

Option 2 – Identify and uninstall problematic programs by putting your PC in a Clean Boot State

One of the main causes of BSOD errors like win32kfull.sys is a problematic program that could clash with your existing operating system as well as computer architecture. There are tons of programs that are either incompatible or conflict with the existing drivers or software in your system. To identify such programs, you need to put your PC in a Clean Boot state. How? Follow these steps:
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:
  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.
Once you have identified the program causing the problem, uninstall it right away from your Control Panel.

Option 3 – Perform an SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the win32kfull.sys error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
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Fix Network driver issue in Windows
The network driver error is a not serious Windows issue.  It happens from time to time and luckily it can be solved with a little effort and in a short time period. Today in this article we will explore the most common solutions for driver malfunction for Network adapter inside Windows 10. If you have this particular problem, go from step 1 to the last step since all steps are meant to go from simplest to the most complex. All of that being said let us fix your Network driver issue.
  1. Check to see if the cable is plugged in and not malfunctioned

    The first common issue of the network now working can be cable malfunction or bad contact in your network adapter or in HUB/SWITCH. There are various tools to check the quality and working order of cable but you could also make sure that it is not a cable issue by trying connection with the correct working cable. If the network is restored with another cable then change the malfunctioning cable and your issue is resolved if the problem persists move to the next step.
  2. Check if Windows troubleshooter will resolve the issue

    Righ-click on the network icon in the taskbar and choose to troubleshoot problems. Windows built-in tools could resolve issues and fix them for you. If by any chance Windows is not able to find or resolve issues move to the next step.
  3. Check if the Device Manager is reporting an error and update the driver

    If the hardware is functioning properly then the issue might be in Windows not detecting device or driver malfunction. In any case, the Device Manager will be the one who will report this problem. In order to check to see if the driver is properly working press ⊞ WINDOWS + X to open the hidden start menu. keyboard with windows and x marked Once it opens, click on Device Manager to open it, If you have a driver device error inside Windows, you should see it immediately when entering the Device Manager, it will have a yellow exclamation mark beside it. Right-click on it and choose update driver.
  4. Reinstall driver

    If driver update failed or you already have the latest drivers, reinstalling them could fix the issue since drivers might have corrupted during installation of some update or application. Follow steps from point 3 to get to the driver in Device Manager, then right-click on it but instead of update choose to uninstall. Reboot Windows once the driver is uninstalled and Windows will install a new one automatically. If you do not want to update drivers automatically, do not restart your system, instead install the latest driver for your device, then reboot. Since this is a network error, you will have to get drivers on another computer and transfer them via USB to malfunctioning one.
  5. Check Windows update

    Check to see if the latest Windows update is installed, update your Windows if needed
  6. Fix driver issue with DRIVERFIX

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Same as in Windows 10, Windows 11 also features a lock screen. IN this lock screen by default, you will see a clock and date above the standard Windows 11 background. Not all users will be happy with this choice but do not worry, you can choose and customize your lock screen to better suit your idea of it.

Lock Screen in Windows 11To personalize the lock screen do:

  1. Right-click on Desktop and select Personalize
  2. Click on the lock screen
  3. Choose one of three options and customize it
    • Personalize Your Lock Screen

      this option will let you set a custom image or slideshow for your lock screen. Choose either one that best suits you. Under selecting picture or pictures for the slide show you can uncheck the option to see tips, tricks, and facts on your lock screen.
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      when clicking on this option you can select the application widget that you wish to be shown on the lock screen like weather, mail, calendar, etc. Choose if you would like one by clicking on it.
    • Show the lock screen background picture on the sign-in screen

      as self-explanatory this switch will enable or disable chosen lock screen wallpaper on your login credentials screen.
  4. Close settings
All settings will be automatically saved and applied and when you wish to lock the screen easiest way is to press ⊞ WINDOWS + L shortcut on your keyboard.
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Mozilla VPN is here

The new thing from Mozilla is not a browser, it is a VPN!

Besides Firefox, Mozilla offers now Firefox Relay, an app helping you to mask your email and phone number, and a new Mozilla VPN.

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Mozilla has recently announced a new subscription model that will let you use all products together for $6.99 per month. Although this is a little more expensive than the competition that goes around for $5 per month note that with this subscription you are having access to all services, not just VPN.

VPN will not only hide your IP address but will also make sure websites cannot access your real location and it encrypts all of your network activity. Relay will give you protection against spam, serving as a shield for your email and limiting spammers from access to your real email address and phone number. With Mozilla subscription will let you use both services.

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How to Fix Error Code 0x800ccc0f

Error code 0x800ccc0f - What is it?

Error code 0x800ccc0f is an error that occurs when users attempt to send/receive emails in Outlook or Outlook Express. Though information regarding the error is limited and sometimes difficult to decipher to those unfamiliar with error code issues, the following are possible symptoms users can expect when this error occurs:

  • Unexpected termination of the connection
  • Inability to access email messages sent to one’s account
  • Inability to send email messages

Solution

Restoro box imageError Causes

Errors in Outlook or Outlook Express may occur due to a multiplicity of reasons. It may be due to a problem with your network connection or the server. You may also encounter this problem after an extended period of inactivity.

Since the error could be due to one of many issues, several solutions are recommended. However, note that these suggestions require you to make changes that come with various risks. Be sure to implement these instructions correctly to avoid causing more problems to occur.

If you are not confident that you will be able to successfully implement the solutions below, get help from a certified Windows technician or IT professional.

Further Information and Manual Repair

As with other error codes, manual procedures are available which users can take to correct the problem. To implement manual repair, follow the methods suggested below:

Method one: Troubleshoot your Internet Connection

Since error code 0x800ccc0f may manifest itself due to an issue with your network, you can seek to rectify the problem by first checking your connection. To do this, open an Internet browser. Type a valid web address in the address bar and click Enter.

If you are unable to access the website, you may then seek to fix the Internet connectivity issue by using Microsoft Automated Troubleshooting Services. These free tools are available for download on Microsoft’s website.

Not only can these tools fix your Windows Firewall – if this is the cause of your connectivity issues. These automated troubleshooting tools can also resolve other issues related to your Internet browser or network.

However, if after downloading and running these tools error code 0x800ccc0f still persists in Outlook or Outlook Express, implement the solution below.

Method two: Verify your Network Connection

Verifying your network connection is another way you can resolve your Outlook issues, i.e. once the issue is in fact a network-based problem.

To verify your network connection, make sure your computer’s network devices are turned on and fully functioning. Also ensure that the cables that connect your computer to a network are secure. You may also contact your Internet Service Provider (ISP) to verify your connection.

If there is no issue with your network and error code 0x800ccc0f persists, you will need to implement method three.

Method three: Check your Firewall or Router Settings

Problems with sending or receiving email messages based on the 0x800ccc0f error code could also be due to configuration issues for individuals who connect using a router. If this is a misconfiguration issue, you may be able to resolve the problem by bypassing the router and connecting through your modem.

Before doing this, however, be sure to check if your firewall is turned on as connecting directly can leave your machine vulnerable. Prevent attacks by checking your Windows Firewall setting. After making adjustments where necessary to ensure the firewall is turned on, test your connectivity to ensure you can access a connection. Also, check Outlook to see whether the error message has been resolved. If the error persists, consider the next solution.

Method four: Disable Third-party Security Apps

Third-party apps like anti-virus software can sometimes cause interference, leading to errors. For this reason, check if the antivirus on your device is the source of the issue. Start by disabling the antivirus software. You may also turn off the software’s email scanning feature to verify whether or not that is the cause of the error.

Note that disabling your antivirus is only a temporary solution as it is not recommended that you use your computer without such protection in place. Consider replacing your antivirus or uninstalling and reinstalling for a permanent fix if indeed your issue with error code 0x800ccc0f was caused by interference from third-party apps.

Method five: Automated Tool

Also, consider downloading a powerful automated tool to protect your machine from possible errors in the future.

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No usable free extent could be found
One of the most useful and efficient command-line disk management tools is the DISKPART utility. It can be used to manage, delete or create new hard drive partitions. However, despite its efficiency, there are still times it could face some errors like the “No usable free extent could be found”. You can encounter this error when you create a partition. This error could be due to insufficient disk space which is why it is not able to carry out the operation. It is also possible that the disk is not recognized by the system. And since there are only four recognized primary partitions, when you try creating a fifth one, you will get this error. In addition, this error could also occur if the disk has been partitioned using the MBR disk partitioning format. To fix the “No usable free extent could be found” error, here are some suggestions you can follow.

Option 1 – Free up disk space using Storage Sense

The error could be caused by insufficient disk space in your computer and so you need to free up disk space using Storage Sense to fix the problem.
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
  • Next, find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
    • Windows Upgrade Log Files
    • The system created Windows Error Reporting Files
    • Thumbnails
    • Temporary Internet Files
    • Previous Windows Installation Files
    • Delivery Optimisation Files
    • DirectX Shader Cache
  • Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
  • Now go to the “Free Up Space Now” section and click the Clear Now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix Error 1310.
Note: You can also run the Disk Cleanup tool to free up disk space.

Option 2 – Try to run DISKPART in Command Prompt with administrator permissions

The next thing you can do to resolve the error is to run the DISKPART utility with admin privileges.
  • In the Start Search, type “command prompt” and from the search results that appear, look for Command Prompt.
  • Once you found it, right-click on it and select the “Run as administrator” option.
  • After that, try to execute the Diskpart operation once again. Note that you also have to specify different size & offset values for the partitioning and then see if you still encounter the same error.

Option 3 – Try to execute the DISKPART clean command

The next thing you can try is to execute the clean command in DISKPART to fix any issues in the disk.
  • Open Command Prompt with admin privileges.
  • Then execute this command: diskpart
  • The command you entered will initiate the DISKPART utility. Now execute this second command to view all the disk connects or all the partitions on those disks formed: list disk
  • After that, you need to select one command depending on the list command you executed and then execute this third command: select disk #
  • The third command you just executed will select the disk or partition you want to select. Now execute this fourth command: clean
  • The command you entered will remove all the volumes or partitions formatting the disk in focus.
  • Once it’s done, try to carry out the DISKPART operation you were trying to execute.

Option 4 – Try to update the USB drivers

Outdated USB drivers can also be the reason why you’re getting the error. Thus, you must update them from time to time. You can install the latest version of the USB driver for your system. But you need to check the manufacturer’s website or guidelines to update the driver according to your system. If it happens that the drivers might not be compatible with the version of the system your laptop is using which is unlikely, you can run the driver software in Compatibility Mode in that kind of situation. To update your USB drivers, follow these steps:
  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, look for the USB Serial Bus controllers from the list of device drivers displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.

Option 5 – Run the Hardware and Devices troubleshooter or the USB troubleshooter

You can find the Hardware and Devices troubleshooter under the Troubleshooters section of the Windows Settings panel on your Windows 10 PC. You can use this troubleshooter to fix common hardware and external device-related issues without exerting too much effort. If you don’t know where to find it, follow these steps:
  • Tap the Win + I keys to open the Windows Settings.
  • Next, navigate to Update & Security > Troubleshoot.
  • You should see the option for Hardware and Devices on your right-hand side where you can also find the “Rub the troubleshooter” button – click on it to get started.
  • Follow the next on-screen instructions to fix the basic issues of common hardware and external device.
Note: If you want to, you can also use the USB Troubleshooter to fix the problem just go back to the Troubleshoot page where you can find it.
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0x8019019a when setting up Yahoo Mail
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  1. Reboot PC

    Perform a restart of your system to rule out a temporary glitch in the system. Also, check if you can successfully access your email through a web browser using the same credentials as you are using with the Mail app. Additionally, make sure that no VPN or proxy server is being used to access the internet (VPN/proxy may work fine with the web version of Yahoo mail but may hinder the access through a mail client).
  2. Update Windows and the Mail App to the Latest Build

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  3. Re-add the Yahoo Account to the Mail App

    The Yahoo account issue could be a result of a temporary glitch in the communication modules of the system. The glitch may get cleared if you remove and then re-add the Yahoo account to the Mail app.
  4. Reset the Mail App to the Defaults

    You may fail to add the Yahoo account to the Mail app if the installation of Mail itself is corrupt. In this scenario, resetting the Mail app to the defaults may solve the problem.
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Fix Downloader.dll Not Found Error in Windows
Stumbling upon downloader.dll not found error is not pleasant to experience, usually, it means that desired application can not be started. There could be several reasons why this error happens from user mistakes, corrupted files, bad installation, and even bad RAM memory. Whatever the reason might be solutions provided are the same for all and offer a fix to this issue. it is advisable to follow provided solutions from start to finish not skipping any one of them since they are tailored to address the simplest solutions and issues and move toward more complicated ones.
  1. Reinstall application

    If you are receiving Downloader.dll not found when trying to run just a single certain application, reinstall the application, there is the possibility that the application has somehow corrupted downloader.dll during the installation process. Reinstalling might fix the problem.
  2. Run SFC scan

    SFC scan is the tool meant to scan all files and fix any corrupted ones. To run this tool, open the command prompt in administrator mode by right-clicking on the windows start button and then left-clicking on the command prompt (admin). When you are in command prompt type in SFC /scannow and let the whole process finish.
  3. Update device driver

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Selected boot image did not authenticate Error
If you are using UEFI and you encountered an error message that says, “Selected boot image did not authenticate”, then read on as this post will show you what to do it fix it. This kind of error indicates that UEFI is having an issue in figuring out if the boot image has tampered with. UEFI offers Secure Boot and if the boot image seems to be invalid, you won’t be allowed to boot into your computer. Aside from that, it could be that you may be using endpoint encryption and the software can’t validate the certificate. To fix the “Selected boot image did not authenticate” error in UEFI, you need to first check if the error has given any reference to any software that you might have for encryption. If it has, then you need to disable the Encryption tool to resolve the problem. In addition, you could also try to disable Secure Boot or perform Startup Repair in case the disabling Encryption tool didn’t work. For more details, make sure to use each one of the options provided below as a reference.

Option 1 – Try to disable the Encryption tool

The first thing you can do to fix the “Selected boot image did not authenticate” error is to disable the Encryption tool. Many users reported that some encryption tools like the ESET Endpoint Encryption won’t let them boot into the computer if the system manufacturer does not include the correct certifications as a part of the UEFI BIOS. And since there is no way to bypass this, you have to disable Secure Boot in order for you to boot into your computer.

Option 2 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve the error. To disable Secure Boot, here’s what you have to do:
  • First, boot your computer into Windows 10.
  • Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
  • After that, go to the BIOS of your computer.
  • Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
  • Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
  • Select the UEFI Firmware Settings which will take you to the BIOS.
  • From there, go to the Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
  • Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
  • Save the changes made and exit. Afterward, your computer will reboot.

Option 3 – Try to run the Automatic Repair Utility

If disabling Secure Boot did not fix the problem, you might also want to run the Automatic Repair utility in fixing the error. To do so, follow the steps below.
  • You can start by booting into the Advanced Recovery Mode.
  • After that, select Troubleshoot > Startup Repair.
  • Next, follow the on-screen instructions that appear on the screen and finish the Automatic Repair process.
  • Now check if the block is gone once the reboot is completed.
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This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:
  • Tap the Ctrl + Shift + Esc to open the Task Manager.
  • After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
  • Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
  • Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

  • Tap the Win + R keys to open the Run dialog box.
  • Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.
  • Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
  • Next, type in the command given below or copy and paste it and then hit Enter:
xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl
  • After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.
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