Something went wrong, We couldn’t start

There are instances when you might encounter an error that says, “Something went wrong, We couldn’t start your program” when you open any Office program. This could be due to an issue with the Office file and any Office app you open throws the same error message. This applies to Office 2019/2016, Office 365 Home, Office for Business as well as Business editions. In this post, you will be guided in what you can do to resolve this error.

There are several potential fixes for this error, you might only have to restart your computer or you may have to repair Office from Apps and Features or you could also uninstall and install it back again. For more details, follow each one of the provided options below.

Option 1 – Restart your computer

You might be unable to launch any Office app due to some background process that got stuck or there might be some glitch in the system. Thus, the first thing you can do to resolve the error is simply restarting your computer. Once you’ve restarted your computer, open the Office app again or you could also try to sign in back with your Microsoft account that’s connected to Office. If you’re not quite sure which account you were using, you can follow these steps:

  • Open any Office app.
  • Then click on File and look for your name located in the top-right portion.
  • Now click on it. This will display the email or Microsoft account that’s related to Office.

Option 2 – Try repairing Office from Apps and Features

Since Windows 10 offers some repair features that could replace some of the core files with the original files, you can take advantage of such a feature to fix the “Something went wrong, We couldn’t start your program” error when opening any Office app.

  • Open Windows settings and click the Apps and Features option.
  • Next, scroll down until you see the Microsoft Office installation option. Select it and click on Modify.
  • This will open a window and from there, select Quick Repair or Online Repair and click on the Repair button.

Note: When you choose to repair, you might be given two options which depend on how Microsoft Office was installed. For instance, it was installed via Web Installer or Offline Installer (MSI-based). In Web Installer, select Online Repair > Repair when you’re prompted on how you would like to repair Office. While in MSI-based, you have to select Repair under “Change your installation” and then click on Continue. The repair process makes sure that the app data remains untouched.

Option 3 – Try to uninstall and reinstall Office

If neither of the two given options above worked, then you might want to uninstall Office and reinstall it. All you have to do is download the Microsoft Office Uninstall tool from the official site of Microsoft and run it. This will remove any incomplete Office installation as well as unwanted files. It will also get rid of all the Office apps and settings on your computer.

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Solution

Restoro box imageError Causes

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Further Information and Manual Repair

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What is Error 0xe0434f4d?

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Solution

Restoro box imageError Causes

Error 0xe0434f4d can occur for possibly two main reasons. The first one is when the System Attendant Service is not properly running, and the second when you don’t have the permission to run the update. Other causes are when the .NET Framework 2.0 security does not allow sqlplanlaunch access to run from a shared network. Another cause is when the Offline Address Book (OAB) is not found in the Configuration Domain Controller server that the server of OAB generation uses.

Further Information and Manual Repair

In case you didn’t know, the Offline Address Book generation server is a mailbox server, and in order to resolve error 0xe0434f4d, you will have to replicate the OAB object to the Configuration Domain Controller server. In order to do so, follow steps:
  • Go to start and click on All Programs, then go and click on Microsoft Exchange Server 2010. Click on Exchange Management Console
  • In Exchange Management Console, go to Server Configuration and click on Mailbox
  • In the details, go to mailbox server that generates Offline Address Book and right-click it, then go to Properties
  • In the Properties, click on System Setting and locate the domain controller name in the box that reads Domain controller servers being used by Exchange
Make sure the OAB object is reproduced in the Configuration Domain Controller Server. Follow these steps to do that:
  • Go to Start and click on Run. Type Adsiedit.msc in Open box and press Enter. Right-click on ADSI Edit and click on Connect to
  • Locate a list reading Select a well-known naming context, and from there select Default naming context. In a Select or type a domain or server window, type FQDN (fully qualified domain name) of the Configuration Domain Controller server which was determined in step 1, and click OK
  • Expand Configuration [dc.domain.com], expand CN=Configuration, DC=domain, DC=com, expand CN=Services, expand CN=First Organization, and expand CN=Address Lists Container
  • Click on CN=Offline Address Lists and make sure the OAB object is listed on the details pane
When the OAB generation server receives this, then it will connect to the Configuration Domain Controller server and will locate the OAB object. If the OAB generation server is unable to find the OAB object, then the error will return on the cmdlet. On SQL Server, you should change the .NET permissions to allow sqlplanlaunch application access to run from shared administration. For that, follow these steps:
  • On ArchiveIQ Server, open System from the Control Panel and note down the computer name
  • On SQL Server, log in as administrator and open the command prompt
  • On the command prompt type, ‘C:windowsmicrosoft.netframeworkv2.0.50727caspol.ece –m –ag l – url file:\[Archive IQServer Computer Name]AlQRemote$*FullTrust and Press Enter. Type yes and press Enter again to confirm the permission changes.
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