How to Fix msrtn32.exe error or high CPU usage

One of the primary packages that install the Windows Media Player is the Media Feature Pack among other related files that are needed by the associated software products. And one of the essential DLL files in that package is the mfplat.dll file which is needed by various games and streaming services. So if this DLL file goes missing, you will most likely encounter any of the following error messages:

• “mfplat.dll missing”
• “The application failed to start because mfplat.dll was not found.”
• “The program can’t start because mfplat.dll is missing from your computer.”

In other circumstances, the Media Feature Package does not come pre-installed with the main Windows package especially for those who use Windows N, thereby causing the error to pop up. The main cause of this problem is that users who use Windows 10 N do not have the Media Feature pack pre-installed with the installation package. Aside from that, the installation package could go missing after a few Windows Updates or if you have uninstalled it by accident. To resolve this problem, you need to check out each one of the given options below.

Option 1 – Try to enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
• Next, click on Yes if a User Account Control prompt pops up.
• After opening Command Prompt, copy and paste the following command and hit Enter to execute it:

dism /online /enable-feature /featurename:MediaPlayback

• Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 2 – Try installing the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:

• Tap the Windows key + S and then type “about” in the search box.
• From the search results, click on the “About your PC” to open the About tab of the Settings app.
• Afterward, scroll down to the Windows specifications and check your Windows version under Edition.

Note: If you have verified that your PC is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:

• Click this link to download and install the Media Feature Pack from Microsoft’s official website.
• Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
• After that, wait until the request is validated. The download should begin in a few minutes automatically.
• Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
• Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 3 – Try to extract a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.

• Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
• After that, open the windows.old folder and then go to the syswow64 folder.
• Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C:/windows/syswow64.
• Restart your computer and check if the error is now resolved or not.

What is error 0x800ccc17?

This is a typical Outlook Express error code. Outlook Express is email software by Microsoft. This error may pop up when sending or receiving emails on your Outlook Express. It cancels email sending and receiving operations. In other others, the 0x800ccc17 error code hampers your email communication via Outlook Express account. This error message is displayed in the following format:

0x800CCC17 - User cancelled operation

Solution

Error Causes

0x800ccc17 error code may appear on your PC due to multiple reasons. These include:

• Issues with Pop3uid.dbx file (this file supports Outlook Express software on Windows Vista)
• Viral infection
• Registry corruption

No matter what the underlying reason for this error code may be, it is advisable to resolve the issue right away without any delay. This error may cause great deal of inconvenience. It may lower your office productivity badly especially if you interact and communicate with people of other office departments via your Outlook Express account.

Further Information and Manual Repair

Here are some of the best and efficient do-it-yourself methods to resolve the 0x800ccc17 error code on your system. These methods are very easy to work around and do not require any kind of technical expertise.

Method 1 - Restart Your PC

Sometimes this might error can be resolved by simply rebooting your system. So, restart your PC and try using your Outlook Express account again. If it works, the error is resolved. However, if it persists then try other methods given below.

Method 2 - Rename pop3uid.dbx File on Your System

If the underlying cause of error 0x800ccc17 is related to pop3uid.dbx file damage, then simply rename it to resolve. This can be done by searching for the file pop3uid.dbx. After locating it rename it to ‘pop3uid.bak’. Now reopen Outlook Express and try sending or receiving emails again. If the operations are executed successfully then the error is resolved.

Method 3 - Remove Viruses

Viruses can infect your PC without you knowing about it. These malicious programs usually enter your system through phishing emails and file downloads. If the error 0x800ccc17 is triggered due to viral infection then it is advisable to install a powerful antivirus and remove all viruses from your PC.

Method 4 - Repair the Registry

If you don’t clean the registry frequently it fills up with unnecessary and obsolete files like junk files, cookies, internet history, and bad registry entries. These files then corrupt and damage the registry thereby generating codes like error 0x800ccc17. To resolve this, you first need to remove all these unnecessary files and repair the registry. Though this can be done manually if you are not technically sound, it may be time-consuming and slightly tricky. Therefore it is advisable to download Restoro. This is a powerful registry cleaner that wipes away all obsolete files instantly, cleans the registry, and repairs it in seconds. Click here to download Restoro and fix error 0x800ccc17 on your PC today.

If you are using a Windows 10 PC that has different processors clubbed together, chances are you might encounter an error saying, “MULTIPROCESSOR CONFIGURATION NOT SUPPORTED” during a Windows upgrade or software installation. This error is actually caused by a bug check with a value of 0x0000003E. This error also indicates that the processors in your computer are asymmetric in relation to one another. So if you want to upgrade you need to have all the processors of the same type and level. But worry not for this guide will help you in fixing this error. The MULTIPROCESSOR_CONFIGURATION_NOT_SUPPORTED error can occur in several cases such as during an installation of Windows 10, or when the driver is loaded, or when Windows Start or Shutdown and the chances of you getting a blue screen is very much high. To fix this error, refer to the options given below and make sure to follow them carefully.

Option 1 – Try to disable the Hyper-Threading in your BIOS

Hyper-Threading in the BIOS lets a processor (multi-threaded) run various tasks in a simultaneous manner. To disable this, here’s what you have to do:

• Restart your computer and boot into it right after. To do that, tap the F2 key.
• Once you’re in the BIOS, locate the Hyper-Threading option which should be located under the Performance section along with other options like Multi-core support, Rapid Start technology, and many more.
• Disable Hyper-Threading and then make sure to save the changes and exit BIOS.

Note: Although Hyper-Threading is only used when necessary, there are some OEMS that don’t have the option to disable it and if that’s the case, you need to try other options given below.

Option 2 – Try to disable the Virtualization in the BIOS

Virtualization in the BIOS allows users to run a single physical resource such as the server or storage device to appear that it is running as multiple logical resources. It is also properly termed as “HYPER-V”.  To disable it, refer to these steps:

• Boot into the BIOS as you did earlier.
• Then look for the Security options.
• After that, from Security options, look for Virtualization Technology or VTX among the options given.
• Then turn it off and restart your computer.

Note: Although Windows 10 offers features such as the Device Security for Core Isolation and Memory Integrity, if you turn them off at the software level, it will not help at all. If you’re able to resolve the error, you can do some further research and see what software or hardware you can use to further help you.

Option 3 – Try checking if there are any BIOS updates available for your PC

Updating the BIOS may help you resolve the MULTIPROCESSOR CONFIGURATION NOT SUPPORTED error. You can just go to the OEM’s website as they offer utility software that can download BIOS firmware and update it without any problem. BIOS updates usually offer enhancements and fixes to some issues like this one.

Pinned Windows 10 Taskbar Items. One of the most used interfaces in the Windows environment is the Taskbar. It is where users like to pin their most-used programs as well as shortcuts with extra privileges and automated tasks. In fact, it’s a lot better than the Start Menu. So if any Windows Update messes up with your computer, or if you’ve just switched to a different computer, setting up the Taskbar with the very same set of programs you used to have is definitely not an easy task. But worry not as this post will guide you on how you can backup and restore the items on your Taskbar either manually or automatically.

Manual Backup:

• Tap the Win + R keys to open the Run prompt.
• Then type “%AppData%MicrosoftInternet ExplorerQuick LaunchUser PinnedTaskBar” in the field and hit Enter to open the folder where you can see all the shortcuts or pinned items in the Taskbar.
• After that, copy all the files in the folder and paste them somewhere else as a backup. For instance, E:\Pinned Items Backuppinnedshortcuts.
• Next, tap the Win + R keys to open the Run prompt once more, and then type “Regedit” in the field and hit Enter to open the Registry Editor. When the User Account Control dialog box appears, click Yes.
• After opening the Registry Editor, navigate to this key – HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerTaskband
• Then right-click on the Taskbar folder and select Export.
• Now save the file with the .reg extension to another location like the E:\Pinned Items Backup folder and then name it.
• Close the Registry Editor.

Manual Restore:

Make sure to copy all the files to one of the drives if you are using another computer and then refer to the following steps.

• Tap the Win + R keys to open the Run prompt.
• Then type “%AppData%MicrosoftInternet ExplorerQuick LaunchUser PinnedTaskBar” in the field and hit Enter to open the same folder where you just copied all the shortcuts. Make sure to keep it open.
• Then open the backup folder where you saved all the pinned items and copy all the files there.
• Next, go to the Taskbar folder (%AppData%MicrosoftInternet ExplorerQuick LaunchUser PinnedTaskBar) and then paste your files in there. If you encounter a problem while doing so, just replace it with your own set of files.
• After that, go to E:\Pinned Items Backuppinnedshortcuts and then double click on tb-pinned-items.reg. If a User Account Control prompt appears, click Yes. This will add the registry file into the main registry hub. You will also get a dialog box that will confirm that data has been added to the registry successfully. Click OK.
• You should now see the items on the Taskbar. You have to restart Windows Explorer. To do so, end its process in the Task Manager.

Automatic Backup:

Backing up and restoring the pinned Taskbar items in your Windows 10 computer can be done automatically as well. But before you get started on the process, you need to understand what’s going on behind the hood first. First, you need to create two bat files and name them “Backup Pinned Taskbar Items” and “Restore Pinned Taskbar Items”. After you have that covered, refer to the following steps:

• Open the Notepad app and paste the following details and save it as “Backup Pinned Taskbar Items.bat.

REG EXPORT HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerTaskband “E:\Pinned Items Backuptb-pinned-items.reg” xcopy “%AppData%MicrosoftInternet ExplorerQuick LaunchUser PinnedTaskBar” “E:\Pinned Items Backuppinnedshortcuts” /E /C /H /R /K /Y

• After that, run the newly created bat file with admin privileges.

Automatic Restore:

• Open the Notepad app and paste the following details and save it as “Restore Pinned Taskbar Items.bat”.

REGEDIT /S “E:Pinned Items Backuptb-pinned-items.reg” xcopy “E:Pinned Items Backuppinnedshortcuts” “%AppData%MicrosoftInternet ExplorerQuick LaunchUser PinnedTaskBar” /E /C /H /R /K /Y

• After that, run the bat file with admin privileges.

Note: Just so you know, there is a drawback to this process as we’ve noticed that any pinned apps that were downloaded from the Windows Store don’t appear in these places and any items downloaded and installed separately from the internet and then pinned.

Device drivers serve as a connection between the hardware in your computer and the operating system. So if any of the device drivers fail, the concerned hardware will stop communicating with Windows. And when you encounter some network-related issues, you can run the Network Adapter troubleshooter to fix them. However, this built-in troubleshooter does not work all the time as there are still problems that it can’t fix on its own and you’ll see the following error message:

“Windows could not find a driver for your network adapter.”

If you encounter this kind of error, read on as this post will help you in fixing the problem but before you get started in troubleshooting the problem, try running the Network Adapter Troubleshooter again.

• Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
• Next, scroll down and select the “Network Adapter” option from the right pane.
• Then click on the Run Troubleshooter” button.
• After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Refer to each one of the solutions given below to get started:

Option 1 – Update the Network Adapter drivers

Of course, the first thing you can try to do is to update the Network Adapter drivers to resolve the error.

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Then right-click on each one of the Network drivers and update them all.
• Restart your PC and see if it helped in fixing the BSOD error.

Note: If updating the network drivers didn’t help in fixing the “Windows could not find a driver for your network adapter” error, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter driver, refer to these steps:

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Option 2 – Try running the Hardware and Devices Troubleshooter

Apart from the Network Adapter Troubleshooter, you can also run another built-in troubleshooter in Windows, the Hardware and Devices Troubleshooter, as it can also help you in resolving the “Windows could not find a driver for your network adapter” error.

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Try performing a System Restore

You might also want to perform a System Restore that might help you in fixing the error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

What is Error 2032?

Error 2032 is a Windows stream error. The error is generated when running applications like Flash. It shows that the application is unable to request ads from server.

Error Causes

The error 2032 is triggered due to multiple reasons including:

• The URL cannot be located or is blocked
• HTTP Service is not found
• Incorrect proxy settings
• Automatic cookies handling
• Corrupt Flash Player
• Viral infection
• Registry issues

Further Information and Manual Repair

Here are some easy and best do it yourself methods to resolve the error 2032 on your system:

Fix the Proxy Settings

To do this, first, go to the start menu and press RUN, type regedit in the RUN box and press enter. Now from the left-hand panel of the registry path open: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings. Now double click the proxyenable string and replace its value with 0. After that, right-click on proxy server and select delete option. Then exit Regedit and restart your PC to activate changes.

Verify the URL

Sometimes the error 2032 may be generated due to wrong or incorrect URL in the HTTP Service URL property. So, verify your URL and look for typos. Specifying the correct URL can fix the error right away.

Check Cookies Handling

Automatic cookies handling can also trigger this error code. Therefore, to resolve the error, it is advisable to disable automatic cookies handling. This can be done by launching your web browser. Go to tools and then press the privacy tab. Now click on the advance tab from settings and un-check override automatic cookie handling. To confirm changes press OK.

Uninstall and then Reinstall the Flash Player

It is possible your Flash Player is corrupt. Therefore, another way to fix error 2032 is to uninstall the Flash Player and then reinstall it on your system.

Scan for Viruses

Programs usually get corrupted due to two reasons, viruses or registry issues. Therefore, to remove viruses on your PC, download and run an antivirus program.

Clean and Restore Registry

Also, clean the registry.

Scammers have decided to target Windows’s 10 App installer process in order to infect your computer and steal your data. As in most usual online scams, everything starts with a strange email containing threats and other poorly written and composed speech. At the end of the given email, there would be a link claiming that you, of course, need to read it and follow instructions about the threat, if you click the link it will open a web page where you will have an innocent-looking PDF file with more information about the threat itself. If you click on a seemingly innocent PDF file it will summon Windows 10's AppInstaller.exe tool, kickstarting a download-and-run process that'll put you in a bad place very quickly. From there, you'll have to deal with the dangers of malware BazarBackdoor, including data and credential theft. This kind of scam is nothing new but the interesting thing here is that it uses App installer and by clicking on a link you are opening and giving permission for a malicious crook to use it. So, stay safe and do not click on any links from unknown emails no matter what.

There are times when you suddenly encounter a Blue Screen error like DRIVER_POWER_STATE_FAILURE error when resuming from Sleep or right after you shut down or restart as well as switch from Hibernate mode. This kind of Blue Screen error is due to some issue with the driver state. Moreover, the bug check “0x0000009F” in the error also indicates that a driver is in an inconsistent or invalid power state. The DRIVER POWER STATE FAILURE Blue Screen error usually occurs during events that involve power state transitions like shutting down, moving in or out of standby mode, or hibernate mode. To resolve this error, you can check out the suggestions given below.

Option 1 – Update the Device drivers

The device driver installed in your computer might be incompatible with your operating system which is the reason why the DRIVER POWER STATE FAILURE Blue Screen error occurs. To fix that, you have to update your device drivers.

• Reboot your computer into Safe Mode with networking support.
• Tap the Win + R keys on your keyboard to open the Run dialog box.
• After that, type “msc” in the field and hit Enter or click OK to open the Device Manager.
• After opening the Device Manager, update all the outdated Device drivers on your computer.
• Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
• Now restart your PC and check if the BSOD error is fixed or not.

Option 2 – Uninstall any faulty device drivers

• Tap the Win + R keys on your keyboard to open the Run dialog box.
• After that, type “msc” in the field and hit Enter or click OK to open the Device Manager.
• From there, look for any device driver which has a yellow exclamation mark which indicates that something is wrong with them.
• And then right-click on each one of them and click on Uninstall.
• Once you’re done uninstalling the faulty drivers, restart your computer and allow your computer to reinstall the drivers you just uninstalled.

Option 3 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like rtwlane.sys Blue Screen error. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 4 – Try to remove external hardware

If there is any external hardware plugged into your computer especially the new ones, you can try removing it and then check if the Blue Screen error persists. If the problem gets solved, you might want to update the driver of that particular hardware. On the other hand, if you’re still getting the error, then proceed to the next given options below.

Option 5 – Try resetting Windows 10

To fix this BSOD error, you can try resetting Windows 10. Doing so won’t get rid of any file in your system – instead of erasing all your media files and documents, this reset option resets all the system settings and files.

Option 6 – Try running the System File Checker Scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the DRIVER POWER STATE FAILURE Blue Screen error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

If you suddenly find the Windows Recovery Environment not working and you see an error message saying, “Could not find the recovery environment”, then you’ve come to the right place as this post will guide you on how you can fix it. In times when you can’t boot into the Windows Recovery Environment, there could be several reasons behind it. However, have you ever wondered where exactly the Windows Recovery Environment is in your computer? Windows initially places the Windows RE Image file in the installation partition during Windows Setup so if you have installed Windows in the C drive, you can find the Windows RE at the C:/Windows/System32/Recovery or C:/Recovery folder. Keep in mind that this folder is hidden and later on, the system copies the image file into the recovery tools partition to make sure that one can boot into recovery if there are any issues with the drive partition. The “Could not find the recovery environment” error mostly occurs if the Windows Recovery Environment is disabled or if the “Winre.wim” file is corrupted. Thus, to fix this error, you need to refer to the given suggestions below.

Option 1 – Try to enable Windows Recovery Environment

• In the Windows Start Search, type “PowerShell” and from the search results that appear, right-click on Windows PowerShell and then select the “Run as administrator” option to open it with admin privileges.
• Next, type the “reagentc /info” command and tap Enter to execute it.
• After that, if the output states that Status is enabled, then you’re all set.
• Now type the “reagentc /enable” command and tap Enter to enable the Windows Recovery Environment. You will see a success message at the end signifying that Windows RE is available.

Option 2 – Try to fix the corrupted or missing “Winre.wim” file

If the Winre.wim file is either corrupted or missing, you need to get a new copy of this file from another computer where the Windows RE is working. Once you’re able to get a new copy of the Winre.wim file, you have to set the image path to a new location. For more details, refer to these steps:

• First, type “Powershell” in Windows Start Search and right-click on Windows PowerShell from the results, and select Run as administrator.
• Next, execute the given command below to change the path of the WIM file to the new location. Note that the steps should be used when the file path of the Windows Recovery Environment is different from the usual spot.

Reagentc /setreimage /path C:RecoveryWindowsRE

• As mentioned, if the file is corrupted, you just have to get a new copy from another PC but before you do that, make sure that the WINRE on that computer is disabled (just enable it later on) and then place it in the C:/Recovery path and then set its path again using the command given above and then verify its path by executing the following command.

reagentc /info command

Note: Since the Recovery folder is hidden as well as the WINRE folder in it and you won’t be able to access them using the Windows File Explorer, you need to use the Windows PowerShell or Command Prompt so that you can access them.

Option 3 – Try checking and fixing the WinRE Reference in the Windows Boot Loader

The Windows Boot Loader is the one that determines if it has to load the Windows Recovery Environment. It could be that the boot loader is pointing to an incorrect location which is why you’re getting the error. To resolve it, you have to check and fix the WinRE Reference in the boot loader. How? Follow these steps:

• In the Windows Start Search, type “PowerShell” and from the search results that appear, right-click on Windows PowerShell and then select the “Run as administrator” option to open it with admin privileges.
• After that, execute the “bcdedit /enum all” command.
• Next, look for an entry in the Windows Boot Loader identifier set as Current and look for “recoverysequence” in that section and take note of the GUID.
• Ensure that the device and the osdevice items show the path for the Winre.wim file and that they are the same. If not, you need to point the current identifier to the one which has the same.
• Once you’ve found the new GUID, execute this command: bcdedit /set {current} recoverysequence {GUID_which_has_same_path_of_device_and_device}
• Now check if the error in the Recovery Environment is fixed or not.

Option 4 – Try creating a Recovery Media

You could also try creating a Recovery Media to resolve the error in the Windows RE. All you have to do is download the Windows 10 ISO file using the Media Creation tool and then create a recovery drive. Once you’re done, check if it fixes the problem or not.