Logo

How to Fix msrtn32.exe error or high CPU usage

If your Windows 10 computer slows down, the first thing you can do is to check the status of the resource usage in the Task Manager. In such cases, it shoots up to even 1000% which causes the system to either hang or freeze since some programs are using a major chunk of system resources. And this is the case with msrtn32.exe.

Msrtn32.exe is a malicious file that may try to steal your digital currency. It can get installed on your computer when you install a browser plugin or extension that can modify the default settings of browsers, the content of web pages, search results, as well as display tons of intrusive ads. So if you see msrtn32.exe under the Processes tab of the Task Manager

If you see msrtn32.exe under the Processes tab of your Task Manager, refer to the suggestions given below to get rid of it and restore your computer’s normal function.

Before you proceed, take note that this executable file is found in the following location:

C:/Program Files(x86)msrtn32

Option 1 – Delete the folder where msrtn32.exe is located

The first thing you can do is to go to C:/Program Files(x86)/msrtn32. From there, look for the malicious executable file and delete its folder. If you are not able to delete the folder, make sure that you’re logged in as administrator and then try again.

Option 2 – Try scanning your computer using Windows Defender

Since you are dealing with a malicious file, if you weren’t able to delete the folder where the file is located, you can scan your computer using the built-in Windows Defender program and then eliminate the malicious file. Follow the steps below to do so:

  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Steam 2021 Winter sale official date
Each year Steam makes a couple of large sales, and each year there are speculations and leaks on the date when the sale is going to happen and when it is starting. It seemed that Steam has become aware that these leaks will not stop and that store really cannot hide that kind of important date from the public so in the latest news Steam Purley has just given the date of this year's big winter sale. steam winter saleProbably tired of even trying to hide it, Steam has released that this year's big Steam Winter sale is officially starting on December 22nd, 2021, and closing on January 5th, 2022. So if you have someone to buy a gift or just want to drop a few great games in your library at a low price this is the time when you should do it.
Read More
Fixing 0x00000050 Stop Error – A How to Guide

What Is 0x00000050 Stop Error?

While running your Windows 7/Windows Server 2008 R2, your system suddenly stops responding out of complete randomness and you see an error message popping up which says something like this:

0x00000050 (parameter1, parameter2, parameter3, parameter4)

Solution

Restoro box imageError Causes

The stop error 0x00000050 signifies that there’s a PAGE_FAULT_IN_NONPAGED_AREA problem. If you’ve seen this error on different occasions then you will find the parameters in the message to be varying. That is because they are dependent on your PC’s configuration. Not all Stop errors "0x00000050” occur due to a single issue.

However, the most common problem which is encountered which results in the stop error popping up is due to a pool corruption occurring in the Srvnet.sys file.

This issue might be caused because of software incompatibility or a defective physical memory which resulted in requests for data for a hardware driver or service which was not found in the memory.

If you find the error occurring after you’ve installed a new application or a device driver then you should access Safe Mode and uninstall, disable or remove that application or driver.

Further Information and Manual Repair

In order to fix this issue, you should try booting your computer to the “Last Known-Good Configuration” as listed during startup.

For this you have to follow the below-mentioned steps:

  1. Start your system.
  2. When you see the message which says “For Troubleshooting And Advanced Startup Options For Windows, Press F8” hit F8 and proceed.
  3. Use the up and down arrow keys to highlight “Last Known-Good Configuration” and hit enter (This method will only work if your system boot was not successfully carried out ever since you made any specific changes).
  4. When you are starting the computer, press F12 and proceed with the PSA/32 Bit Diagnostics.
  5. Do the following so that a clean boot can be performed:
  • Go to the Start menu when the Windows 7 desktop shows up.
  • On the search bar, type “msconfig” and hit search.
  • Disable all the applications which are listed on the “Startup” tab.
  • Now head over to the “Services” tab and mark the option which reads "Hide all Microsoft Service".
  • Select the “Disable All Services” option.
  • Apply the changes by clicking on “Apply” then restart your PC. You should now check the performance of your computer. If you don’t see a BSOD then you start re-enabling all the Services and Startup applications one by one until you finally figure out which one is causing the BSOD to appear.
6. Update your Windows with “Windows Updates”.
Read More
Excluding a folder from Windows Defender scan
The Windows Defender program can both scan and monitor almost the entire folder on a Windows 10 computer. So if you have a folder that may have files that could trigger an alarm to Windows Security, then it would be better if you add an exclusion to Windows Security. Note that it is okay to do this as long as you’re certain that the contents of the folder you want to exclude are safe and that Windows Defender is only throwing out warnings for nothing. This way, Windows Defender won’t scan those folders in the future. And besides, there are also some Windows folders and files that you may exclude from the Antivirus scans, especially if you want to save your scan time. This kind of feature also comes in handy when you trust a file type or folder or any process that you believe is safe but the Windows Security considers as malicious. To exclude a folder or a file or process or a file type from the Windows Security scan, here are some steps you can follow. Make sure to do them carefully. Step 1: Search for “Windows Security” in the Search box and then click on it from the search results to open it. Step 2: Next, click on Virus & threat protection > Manage settings > Add or remove exclusions. Step 3: After that, on the next screen, click on Add an exclusion > Folder. It will show you a list that includes File, Folder, File Type, and Process. Step 4: Now click on “+Add and exclusion” on the next window and then select a folder you want to exclude and click OK to add it in the Exclusions list. Step 5: Click on the down arrow button to remove it and then click on the Remove button. Note: If you want to only ignore a few file types, it’s better if you configure your antivirus program to ignore these files with a specific extension. This way, it will ignore all of them no matter what their location is. Also keep in mind that when you select a folder, all the subfolders in it will also be excluded from the scan. Thus, you need to understand what you’re about to do. Once you’re done excluding the folder, it is recommended that you protect the folder using the Controlled Folder Access since this folder is not monitored for threat. The Controlled Folder Access will ensure that an external program does not alter it. This way, you can be sure that even though this folder is not included in the scan, it is still secure.
Read More
Fix GeForce Experience error code 0x0001
The GeForce Experience on graphics card manufactured by NVIDIA is an advantage for users who loves gaming as it makes enhances users’ gaming experience. However, there are times when it may also encounter some problems. One of the problems users may encounter is the error code 0x0001. This kind of error occurs when users open the NVIDIA GeForce Experience utility. Here’s the full content of the error message:
“Something went wrong, try rebooting your PC and then launch GeForce Experience, ERROR CODE: 0x0001.”
Errors like this one diminish the overall experience of users due to the fact that when this error occurs, the NVIDIA GeForce experience wouldn’t even start which renders its features useless. There are several potential fixes you can check out to resolve this error but before you check them out, you can try to restart your computer first and then open the NVIDIA GeForce Experience once again, if you still encounter the error, then you need to check the NVIDIA Display Driver Services or update your NVIDIA display drivers or switch to the BETA release. You could also try to install and reinstall the NVIDIA display drivers or perform System Restore and see if it helps. For detailed instructions, follow the given options below.

Option 1 – Try to check the NVIDIA Display driver services

  • Tap the Win + R keys to open Run and then type “services.msc” in the field and hit Enter to open the Services Manager.
  • From there, look for the following NVIDIA services and make sure that their Startup types are as follows:
    • NVIDIA Display Container LS – Automatic
    • NVIDIA NetworkService Container – Manual
    • NVIDIA LocalSystem Container – Automatic
    • NVIDIA LocalSystem Container – Automatic
    • NVIDIA GeForce Experience Service – Automatic (Delayed Start)
    • NVIDIA Geforce Experience Backend Service – Automatic (Delayed Start)
    • NVIDIA Telemetry Container service – Automatic
  • Next, double click on each one of the services and go to Properties. Here, check if the service is running. If it’s not, just click on the Start button. On the other hand, if they’re already running, just click on Stop and then click on Start again.

Option 2 – Try to update the NVIDIA Display drivers

You can also try updating the NVIDIA display drivers as it might help in fixing the error. To update them, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
  • From there, you can see what type of NVIDIA graphics card that your system is on.
  • Take note of your graphics card information and then look for the best drivers for your operating system. Once you’ve downloaded and installed the file, restart your PC.
Note: If you want to try out the beta release of the NVIDIA display drivers, click on this link. Beware though that the beta software is unstable and buggy and may cause some different bugs.

Option 3 – Try to roll back the driver to the previous version

If updating the NVIDIA display drivers didn’t work for you, then it’s time to roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh.
  • Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the NVIDIA Drivers and expand it.
  • Next, select the driver entries that are labeled appropriately.
  • Then select each one of them and double click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the NVIDIA Drivers.
  • Now restart your computer to successfully apply the changes made.

Option 4 – Try to run System Restore

You could also run System Restore as it might help fix the error code 0x0001 in NVIDIA GeForce Experience.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and then check if the error code 0x0001 in GeForce Experience is now fixed.

Option 5 – Do a clean install on the NVIDIA driver

  • Before you do a clean install on the NVIDIA driver, you have to download the latest version of the Display Driver first.
  • Boot your Windows 10 PC into Safe Mode.
  • After that, double click on the executable file of the Display Driver Uninstaller to run and install it.
  • After the installation, open the program. Once you do, you should see the following window on your screen:
  • In the program window, click on the “Clean and restart” button.
  • After your PC has rebooted, download the NVIDIA drivers.
  • Then select your Product Type, Product Series, Product, Operating System, and Language appropriate for your hardware specifications as well as personal requirements.
  • Next, click on Search to display the latest available driver as per the information you entered.
  • And click on Agree and Download to start downloading the latest driver executable file.
  • Run the executable file after you finished downloading the latest driver executable file and then select Custom and click on Next.
  • Afterward, select “Clean Install” and proceed. Doing so would install the latest driver on your PC.
  • Restart your PC and check if the error’s now fixed. If not, you can try installing an older version of the driver instead.
Read More
Chrome features that you need to use

Google Chrome is the most used browser in the world with the most user downloads. Most users are using browsers how it is, open it up and just surf but Chrome offers more than just plain surfing. Here we are presenting you with some interesting features that most users do not use but should.

google chrome

Use Omnibox to search inside websites

Chrome's Omnibox, also known as the address bar got its name because it can do much more than just search the internet. You already probably know that just by typing any word you will search the internet with Google or another search engine of choice.

You can also set specific keywords inside Chrome settings to tie them with specific websites, for example, you can tie the letter E with errortools, and then just by typing E windows error you will search term windows error on website errortools. There are some already predefined things and you can add anything you want so this is a great feature in order to speed up your work skipping part of actually opening the site.

Search the internet for selected text

On any webpage, you can simply select any text and right-click on it to get a new menu entry that will say search Google for "your selected text" and by clicking on it you will automatically search the net for the selected term.

Grouping tabs

When we surf the internet some of us tend to have plenty of open tabs and over time they can clutter and shrink in width making the surfing experience an unpleasant one.

Chrome has tab groups and you really need to start using them since you can organize much better all the tabs, even color-code them.

Search all open tabs

On top right part on title bar right next to minimize button there is small arrow pointing down, once you clik on it all opened tabs will be displayed by name as a listand by clicking on it you will automatically switch to it.

Change download location

Google Chrome has its default download destination but you can change that destination and even turn on option to be asked where you would like your download to be saved each time.

Live Captions

YouTube has cations for its videos but Chrome itself has live caption option in order to provide you with automatic AI captions for any type of video or audio on any website. If you are struggling with following what is being said try this awesome option.

Extensions

Using extensions in Chrome is awesome, specialy if extensions are usefull but if you go incognito they are not active. There is an option in Chrome to turn on the extensions even in incognito mode and even better, you can even choose which ones you want to be active, you do not need to turn all of them.

Read More
Fixing “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again” Error in Windows 10
If you are trying to access a particular file on your Windows 10 computer either to open, rename or delete it, and you suddenly encounter an error stating, “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again”, read on for this post will help you out in resolving this issue. If you are able to find and view a file on your computer, you should have clear access to it. And since you are seeing an error message when you try to do something about this file, you are not able to do anything with the file. There are times when this error pops up with the files created by third-party services and that the file’s extension is not defined properly. On the other hand, there are also other obscure causes for this error. To fix it, here are some suggestions you can try.

Option 1 – Delete the file using Command Prompt

If you wish to delete the problematic file and weren’t to, you can use Command Prompt.
  • In the Start menu, type in “Command Prompt” to search for it or you could also click the search button right next to the Start menu and then right-click on the related result and select the option “Run as administrator”.
  • Once you’ve opened Command Prompt, copy and paste the command given below and tap Entre after you do so. You also have to make sure that you key in the correct path where the file is located as well as its name.
rd /s \?X:badfolderpath Note: In the command above, “X” is the placeholder letter so you must input the letter that corresponds to the drive’s letter where the file is located.
  • After that, you will see the “Operation completed successfully” message on your screen. If you don’t, check if you’ve really inputted the correct location of the file or its name.

Option 2 – Use a Command Prompt tweak to rename the file

If you don’t want to delete the file and only want to rename it, you can apply some tweaks using the Command Prompt. Make sure to follow the steps carefully.
  • In the Start menu, type in “Command Prompt” to search for it or you could also click the search button right next to the Start menu and then right-click on the related result and select the option “Run as administrator”.
  • After opening Command Prompt, type in “cd” followed by the path where the file is located with this format – “C:\Folder1\Folder2\Folder3”. However, you have to omit the problematic file this time. To put it simply, the last folder in the command must be the folder where the file is located.
  • After inputting the command, tap Enter on your keyboard and then use the set of commands given below. Note that each command is a new line so you need to tap Enter after copying each line.
    • DIR /A /X /P
    • RENAME (the current name of the problematic file) (a non-problematic name)
    • EXIT
Note: Make sure that you only input the current name and the new name separated by a space. You must not write the brackets in the command. If everything goes well, you will now be able to operate the file like you used to before.

Option 3 – Use Command Prompt to delete the file without any extension

This option applies to cases where the affected file does not have any viable extension which means that Windows does not really know what to do with it and it only displays the “Could not find this item. This is no longer located in [Path]. Verify the item’s location and try again” error message. It usually occurs with the files created by browser plugins that are mostly from Mozilla Firefox. To delete these kinds of files, here’s what you have to do:
  • Follow the first two steps from the previous option above so you can navigate to the location of the file accurately just be careful in inputting the folders.
  • Don’t forget to tap Enter right after each command and then use the next command below so you can delete the affected file which has no extension:
del *.*
  • After you’re done, open the File Explorer and then check if the file is now deleted or not.

Option 4 – Try using another workaround without using Command Prompt

This option is a lot like a workaround but it definitely gets the job done for you. It’s ideal for you if you do not want to deal with Command Prompt and only want to do everything in a graphical environment. To get started, follow the steps below.
  • Look for the affected file or folder on your PC using File Explorer. Once you found it, right-click on it and select the “Add to archive” option from the context menu.
  • Once the archiving options window pops up, look for the “Delete files after archiving” option and make sure that you select it then click OK to start archiving the folder or file. After that, you should now notice the file no longer exists.
  • After that, delete the archive file as well.
Read More
Windows 10 Setup says I need to uninstall a program or utility in order to continue setup. I cannot find program it ask for or it was already uninstalled

What is this particular error?

One common issue when trying to upgrade to Windows 10 from Windows 7 or 8 is incompatible software. Any installed software or app that isn’t compatible with Windows 10 will prevent you from continuing with the set-up. Normally, you’ll get an error message “What needs your attention” and it will ask you to uninstall a list of apps manually. Unfortunately, some users reported that they couldn’t find the app it asks to uninstall. In some cases, users said they’ve already uninstalled the app but it still won’t start the Windows 10 Setup.

Solution

Restoro box imageError Causes

This type of issue normally occurs because of the following:

  • Incompatible software/apps
  • Corrupted software/apps
  • Incomplete uninstallation

Further Information and Manual Repair

Here are some steps you can take whenever you encounter this error.

Note: Before taking any steps, make sure that you’re highly equipped to do so. Some steps might affect the system and even do more damage to your computer. You might also want to consider using an automated tool instead.

Method 1 – Perform a clean boot, then retry upgrading

A clean boot is normally done to start Windows using the least set of drivers and startup programs available. By doing this, it eliminates possible software issues that happen when installing or uninstalling a program in Windows 10.

Before performing a clean boot, make sure to take note of the following:

  • You need administrative privileges in order to perform this action.
  • When doing this, your computer might lose temporarily functionality. However, it will return after start-up.
  • It is highly advisable to not use the System Configuration to change advanced boot options.

Here are the steps to perform a clean boot.

  • Step 1 – Go to Start and search for msconfig
  • Step 2 – Go to System Configuration
  • Step 3 – Under Services tab, click on the “Hide all Microsoft services” checkbox. Then, choose to Disable all
  • Step 4 – Go to the System Configuration’s Startup tab. Then, click on “Open Task Manager”
  • Step 5 – In the Task Manager dialog box, you will see a Startup tab. Choose items that you want to disable and then click the Disable button
  • Step 6 – Close the Task Manager dialog box.
  • Step 7 – Go back to the Startup tab of the System Configuration box. Click “Ok” then proceed with restarting.

Method 2 – Manually uninstall programs from the Program Files folders

Instead of using the “add or remove programs” feature in Windows, you might need to manually install the program directly from the C drive. To do this, follow the steps below:

  • Step 1 – Go to the C drive, and look for the Program Files folders. For 32-bit users, you can find it at C:\Program Files. If you’re using the 64-bit version of Windows, go to C:\Program Files (x86) folder.
  • Step 2 – Find the “uninstall” application file
  • Step 3 – Right-click, and run the file as administrator. Wait for the uninstallation to finish. In some software, you need to restart your system before the uninstallation will take effect.

Note: In some cases, you may also need to search for files related to the program. You can use the search bar under Drive C to do this. Delete those files as well.

Method 3 – Create a new user account

Before upgrading to Windows 10, create a new user account. Make sure it has administrative privileges. From there, run the upgrade.

Method 4 – Use third-party uninstaller services

If you still can’t run Windows 10 Setup after the above methods, you might need to rely on a third-party service. Microsoft recommends Revouninstaller that can help you.

Before using this software, reinstall the application or utility that Windows 10 wants you to install. Then, use Revouninstaller to delete the program completely.

Method 5 – Disable third-party antivirus software

Some users who experienced this issue reported that it was solved after disabling or completely uninstalling the anti-virus software installed in their system.

Method 6 – Use a trusted automated tool

If after trying the above methods, the problem still persists, it might be best to use a trusted automated tool to fix the issue.

Read More
Uninstalling the Weather App in Windows
Windows 10 has a pre-installed Weather app that offers the local weather information, forecast, temperature gradient, historical data, multiple locations, and many more. It can be handy especially if you tend to check on the weather. However, if you are one of those users who barely use this app, you have the option to uninstall it from your computer and that’s exactly what we’re going to do in this post. There are several methods to uninstall the Weather app in Windows 10. You can uninstall it via Settings or Start Menu or even using a command in Windows PowerShell. Note that uninstalling the Weather app does not affect the functionality of your Windows 10 computer by any means so you shouldn’t worry about uninstalling it. To get started, follow the instructions provided below.

Option 1 – Uninstall the Weather app through Settings

The first option you can try to uninstall the Weather app is through Settings. It’s a very simple process so you wouldn’t have any trouble following it.
  • First, click on the Start menu and go to Settings.
  • From there, select System > Apps & Features.
  • After that, wait until the list of apps is opened, and then look for the Weather app and click on it.
  • Next, click on Uninstall in the given menu to uninstall the Weather app from your computer.

Option 2 – Uninstall the Weather app through the Start Menu

Another simple way to uninstall the Weather app is through the Start Menu. It only takes a right click and there are actually two ways to go about this – one is new with the recent feature update of Windows. How? Refer to these steps:
  • Click on the Start button and type in “weather” and right-click on the Weather app which appears in the list.
  • Next, click on the Uninstall option. This will uninstall the Weather app.
  • You can also use the other uninstall option which you can find on the right side of the list that also shows other quick action for the app.

Option 3 – Uninstall the Weather app through a command in Windows PowerShell

  • Tap the Win + X key combination and click on the “Windows PowerShell (Admin)” option to open PowerShell with admin privileges.
  • After that, execute the following Remove App package command for the Weather app to uninstall it.
Get-AppxPackage Microsoft.BingWeather | Remove-AppxPackage
  • Once done, it will remove the Weather app from your computer.
Read More
Power Calibration Error or Medium Speed Error when burning CD/DVD
If you are one of the few users who is still burning CDs and DVDs, you might have come across an error that says, “Medium Speed Error” or “Power Calibration Error”. There are several factors that could cause this error but it’s most likely that the CD/DVD burner wasn’t able to determine the Optimum Power Calibration rate properly. So what is Optimum Power Calibration rate? It is a test that runs before the burning process to regulate the optimal laser power needed to complete the job. And if this process malfunctions, obviously, you won’t be able to burn the content on your CD or DVD. There are also cases when the Power Calibration error pops up for some small issues that have nothing to do with the regulation of laser power. Here are some quick fixes you can try to resolve the Power Calibration error when burning a CD or DVD.

Option 1 – Make sure you’re using good quality CD or DVD

A lot of burning issues stem down to the purchase of low CDs or DVDs to make sure that what you are using has good quality for it is not always a good idea to purchase cheap products as cheap products could also mean cheap quality.

Option 2 – Try burning at lower speeds

If you’re certain the problem is not with the CD or DVD you are using then you can try burning again, this time at lower speeds. There are instances when doing things quickly can end in a disaster such as the “Medium Speed Error” or “Power Calibration Error” you’re getting.  To fix the problem, you have to burn at a slower speed and just take the time to wait until the burning process is done.

Option 3 – Try updating your burning software

It’s always a good idea to check if the burning software you’re using requires an update especially if it’s throwing up “Medium Speed Error” or “Power Calibration Error”. Thus, you need to update your burning software right away and then try to burn your CD or DVD once the update has been completed.

Option 4 – Try cleaning the disk drive

You might want to consider cleaning the disk drive using several tools in the market that is designed to clean the disk drive. These tools work on removing dust particles from the lens which helps a lot in the burning quality. Aside from that, it also helps in reducing errors like “Medium Speed Error” or “Power Calibration Error”. So give this option a try as it might time for a disk drive cleanup.

Option 5 – Try to disable the IMAPI

If none of the options given above worked, you might want to disable the IMAPI or Image Mastering Applications Programming Interface. How? Refer to the steps below.
  • Open Control Panel by simply clicking the Start button and then typing “control panel” in the field.
  • Control Panel should pop up in the search results. Once you found it, click it to open it.
  • Next, select System Security > Administrative Tools and then click Services.
  • After that, you’ll have to search for the “IMAPI CD-Burning COM Service” option.
  • Then right-click on it and select Properties.
  • From there, switch the Startup Type from “Enabled” to “Disabled”.
  • Now click on Apply and then restart your PC.
Read More
Recover or set a BIOS or UEFI Password
If you have been using Windows for quite some time now then you’re probably aware of the BIOS or UEFI password. This password lock is the one that ensures you enter the set password even before your Windows PC boots up. However, there’s just one downside with the BIOS or UEFI password – there is no recovery option, unlike your Microsoft account. Worry not though for this post will guide you on how you can set or recover a BIOS or UEFI password on your Windows computer. The BIOS or UEFI passwords are stored at the hardware level which means that unless the OEM wants or has configured a way to recover the password, it is pretty much impossible to reset it. There are times when they are so strict that the only way to get through it by contacting customer care. Note that any Windows computer with this lock can’t be unlocked by trying to reinstall Windows. In this post, you’re going to have to remove the CMOS battery temporarily, clear unknown BIOS/UEFI passwords using the bios-PW website as well as call customer care. For more details, refer to the options provided below.

Option 1 – Remove the CMOS battery temporarily

In case you didn’t know, every motherboard comes with a CMOS battery which helps the computer system to keep the clock ticking and in making sure that the BIOS settings are not lost when the computer is powered down. Every time a computer is turned on, the CMOS battery ensures that the information is available for the computer to boot up. So when you remove the CMOS battery temporarily, say about 30 seconds or a minute, the settings will be lost. There are some motherboards that are built-in ways that when you remove the battery for long, it will reset everything including the password for the BIOS or UEFI.

Option 2 – Clear the unknown BIOS or UEFI passwords using a bios-PW website

If the first option didn’t work, you can try using this BIOS Password website at http://bios-pw.org/ to clear the password.
  • When prompted by the BIOS, enter the wrong password a couple of times as doing so will lock you out of the system.
  • After that, you will see a new number or code on the screen which will include a message about System Disabled [XXXXX] Service TAG [YYYYY].
  • Next, open the BIOS Password website and enter the XXXXX code in it and make sure to tap the Shift + Enter keys or just enter.
  • Now it will open multiple unlock keys which you can use to clear out the BIOS or UEFI lock on your Windows PC.

Option 3 – Call the customer care

If the second option still didn’t work, you have to call customer care and follow their suggestions for they will walk you through fixing the problem using the service tag or might suggest that you visit a service center to make things easier for you. Note: You also have the option to set a BIOS or UEFI password. Although it isn’t recommended, you still can do it if you really want to. Remember that the BIOS or UEFI interface varies from OEM to OEM so you must find something related to either PASSWORD or SECURITY. You will have the following similar options:
  • Supervisor password – it’s the same as the master password that can change important system settings.
  • User password – with this password, any user can change minor settings.
  • Master password – you can use this password for a hard drive or as a general password.
There are several OEMs that offer micro-control where you have to enter the BIOS password. For instance, you’ll have the option to skip for a normal restart, or when you select a boot device while you might have to enter the password for unattended reboots or when your PC is powered on, etc. And if you are here to remove the password, you need to find a remove password option in the same section. You will be prompted to enter the set password once and if it’s correct, it will remove the BIOS password. After that, you have to save and exit the BIOS then restart your computer and check if the settings are properly applied.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status