Logo

Fix MS Store Error 0x80131500 in Windows

One of the essential parts of the Windows 10 operating system is the Microsoft Store as it is the distribution hub of numerous applications such as Netflix, Facebook, and many more. In fact, Microsoft is planning to make it a hub not just for UWP applications but also Windows Classic applications. Microsoft has already built a bridge with the power of Project Centennial which allows developers to migrate and upload their Windows Classic applications to the Microsoft Store. Although the Microsoft Store has been constantly improving, there are still times when you might face an error while using it. One of these errors is error 0x80131500. When you encounter this error, you will get the following error message on your screen:

“Try that again, Something happened at our end, Waiting a bit might help, The error code is 0x80131500 in case you need it.”

To fix this error, you can try changing your internet connection, toggle the date & time settings, change DNS, create a new user account, run the Microsoft Store Apps troubleshooter or reset the Microsoft Store as well re-register it using Windows PowerShell.

Option 1 – Try changing your internet connection

The first thing you can do is to change your internet connection. If you are using Ethernet, you can try to connect to a Wi-Fi connection instead and see if it helps.

Option 2 – Try to toggle the Date and Time settings

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like the error 0x80131500. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

  • Start by tapping the Win + I keys to open the Windows Settings.
  • Next, go to Time & Language > Date & time.
  • From there, turn the toggle on for the “Set time automatically and Set time zone automatically” option on the right-side panel.
  • After that, click on Region & language located on the left side panel and make sure that the Country or region on the right-side panel is set to the country you live in.
  • Now close the Settings app and restart your computer and see if it fixes the problem or not.

Option 3 – Try to change the DNS Server

In this option, you can try changing your current DNS settings to the Google Public DNS as it could also help in fixing error 0x80131500. To do so, follow the steps below.

  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Try to create a new Administrator User account

If you have a standard account, you can try creating a new account but this time, you create an administrator user account and then see if the error is fixed or not. Note that you have to sign in with your main account before you can create an admin account.

Option 5 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x80131500. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 6 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 7 – Try to re-register the Microsoft Store app via PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

  • Wait for the process to be completed and then restart your computer.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Windows got stuck on Preparing Windows screen
You might have experienced a situation when you restarted your Windows 10 PC after an upgrade and you tried logging into your account but only a screen with a message saying, “Preparing Windows”. If the screen only stays that way, this indicates that Windows 10 is trying to complete the upgrade or waiting for some files to load up so that you can use your account. Some users also reported that when they tried logging into their accounts, they also get the same message on their screens. To resolve this issue, read on as this post will show you what you can do if your Windows 10 PC is stuck on the “Preparing Windows” screen. A lot of users have tried logging back into their account once more but to no avail as the same screen still greets them. And even when they tried the Ctrl + Alt + Del combo, it still didn’t work. This only goes to show that your account might somehow be corrupted.

Option 1 – Try booting your PC into Safe Mode

The first thing you can do to resolve the issue is to try booting your computer into Safe Mode and then log in using an Admin account. If it seems like your admin account has caused the problem, you need to create an admin account first and then log in after you reboot into the account and then log off. After that, restart your PC normally and check if the problem’s resolved or not. If not, refer to the next given option below.

Option 2 – Try to repair your corrupted profile via Registry

In this second option, you can try to repair the corrupted profile using the Registry but before you proceed, make sure to create a System Restore Point and then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “regedit” in the field and hit Enter or click OK to open the Registry Editor.
  • Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
  • Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double-click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
  • You should know which among the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
  • After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
  • Exit the Registry Editor and restart your computer to apply the changes made.

Option 3 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why your screen is stuck at “Preparing Windows”. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try to repair hard disk errors using the Chkdsk utility

You can also run the Chkdsk utility to resolve the problem. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them.
  • chkntfs /t
  • chkntfs /t:10
Read More
Jzip PUP Easy Removal Tutorial

jZip is a software utility published by Bandoo Media and is classified as a Potentially Unwanted Program. The software is an archive tool that used to compress and extract files in the rar, zip, and other formats. The program is typically bundled upon installation with other unwanted applications and is itself often installed in co-bundles. As of publication time, over 40 AntiViruses have flagged jZip as malicious or potentially unwanted.

It injects itself in Windows shell, providing quick access to the program by right-clicking on any file. jZip displays it's advertising in your browser, instead of the default search results, to better do this, it collects information about your browsing history and your current browsing session, so it can better target ads. This software, upon install, defines an auto-start registry key in your system, this allows the software to launch every time your computer is rebooted, no matter what Windows account you log in to, it also adds Windows Tasks, to allow it to launch by itself at random times, even when closed.

About Potentially Unwanted Applications

If you have ever downloaded software programs from the internet (shareware, freeware, etc,), odds are high you’ve unintentionally installed unwanted programs on your personal computer. Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are applications that you never wanted in the first place and quite often come bundled with freeware software. Once installed, most of these applications can be hard to remove and become more of a nuisance rather than a necessity. The idea of PUP was actually coined to define this crapware as something other than malware. The primary reason for this is that most PUPs get into users’ computers not because they exploit security vulnerabilities, for instance, but because the users grant consent to install it – unwittingly in many instances. Nevertheless, there isn’t any doubt that PUPs are still bad news for PC users as they could be incredibly damaging to the computer in lots of ways.

What do PUPs do on your computer, precisely?

The unwanted programs after installation display a lot of annoying pop-up advertisements create fake alerts, and quite often it even pushes the end-user to buy the software. PUPs which come as browser add-ons and toolbars are widely identifiable. Not just they needlessly take up space on your computer screen, toolbars could also manipulate search results, monitor your browsing activities, decrease your internet browser’s overall performance, and slow your net connection to a crawl. They might seem innocent but PUPs tend to be spyware. The worst part of setting up a PUP is the spyware, adware, and keystroke loggers that might lurk inside. Even if the PUPs aren’t inherently malicious, these programs still do absolutely nothing good on your PC – they will take valuable system resources, slow down your computer or laptop, weaken your device’s security, and make your PC more susceptible to trojans.

Some tips on protecting yourself from unwanted software

• Read the EULA meticulously. Look for clauses that say that you have to accept advertisements and pop-ups or bundled programs from the company. • Typically, when setting up a program you will get two options, ‘Standard Installation (recommended)’ and ‘Custom Installation’. Don’t pick ‘Standard’ as unwanted programs will automatically be installed that way! • Have a solid anti-virus program such as Safebytes Anti-Malware that will protect your personal machine from PUPs. Once you install this software, the defense against viruses and PUPs is already switched on. • Avoid installing freeware software you will not utilize. Turn off or get rid of toolbars and internet browser extensions you don’t really need. • Only download programs from the original providers’ websites. Avoid download portals since they use their own download manager to bundle extra programs along with the initial download.

Can't Install Safebytes Anti-malware because of a Virus? Do This!

Malware may cause several kinds of damage to computers, networks, and data. Some malware types alter browser settings by including a proxy server or change the computer’s DNS configuration settings. In such cases, you will be unable to visit some or all of the websites, and therefore unable to download or install the required security software to clear out the infection. So what to do if malicious software keeps you from downloading or installing Safebytes Anti-Malware? Follow the instructions below to eliminate malware in alternate ways.

Make use of Safe Mode to fix the issue

In Safe Mode, you are able to modify Windows settings, un-install or install some software, and eliminate hard-to-delete viruses. In case the virus is set to load immediately when the computer starts, switching to this particular mode may well prevent it from doing so. In order to get into Safe Mode or Safe Mode with Networking, press the F8 key while the system is booting up or run MSConfig and find the “Safe Boot” options in the “Boot” tab. After you restart the PC into Safe Mode with Networking, you may download, install, and update the anti-malware program from there. After installation, run the malware scanner to remove most standard infections.

Download the security program using an alternate internet browser

Web-based viruses can be environment-specific, aiming for a particular web browser or attacking particular versions of the browser. The most effective solution to avoid this issue is to opt for an internet browser that is known for its security measures. Firefox contains built-in Phishing and Malware Protection to help keep you safe online.

Create a portable USB antivirus for eliminating viruses

Another solution is to save and run an anti-malware software tool completely from a USB drive. Adopt these measures to employ a USB drive to clean your corrupted system. 1) Download Safebytes Anti-Malware or MS Windows Defender Offline onto a clean computer. 2) Plug the Flash drive into the uninfected computer. 3) Double-click the exe file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place in which you want to store the software files. Follow the activation instructions. 5) Now, plug the thumb drive into the corrupted PC. 6) Run the Safebytes Anti-malware directly from the pen drive by double-clicking the icon. 7) Run Full System Scan to detect and clean-up up all kinds of malware.

SafeBytes Anti-Malware Features

These days, anti-malware software can protect your laptop or computer from different kinds of internet threats. But how to select the right one among several malware protection application that is available in the market? Perhaps you might be aware, there are many anti-malware companies and tools for you to consider. Some of them are good, some are decent, while some will ruin your computer themselves! You must pick one that is dependable, practical, and has a good reputation for its malware source protection. On the list of recommended software programs is SafeBytes Anti-Malware. SafeBytes carries a superb track record of top-quality service, and customers seem to be happy with it. Safebytes is one of the well-established PC solutions companies, which offer this comprehensive anti-malware program. Once you’ve got installed this software program, SafeByte's state-of-the-art protection system will ensure that absolutely no viruses or malicious software can seep through your computer. SafeBytes anti-malware comes with a myriad of enhanced features which sets it aside from all others. Here are a few typical features found in this application: Active Protection: SafeBytes provides real-time active monitoring service and protection against all known computer viruses and malware. This software will constantly monitor your PC for any suspicious activity and updates itself continuously to keep current with the newest threats. Most effective AntiMalware Protection: By using a critically acclaimed malware engine, SafeBytes offers multilayered protection that is designed to catch and remove viruses and malware which are concealed deep in your computer system. Safe Browsing: SafeBytes gives an instant safety rating about the web pages you are about to check out, automatically blocking harmful sites and make sure that you’re certain of your safety while browsing the world wide web. Fast Multithreaded Scanning: Safebytes Anti-Malware, using its enhanced scanning engine, gives super-fast scanning which can promptly target any active internet threat. Minimal CPU Usage: SafeBytes is a lightweight tool. It consumes a really small amount of processing power as it works in the background which means you won’t observe any computer performance issues. 24/7 Customer Support: You will get 24/7 technical support to quickly resolve any issue with your security application.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Jzip without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by Jzip

Files: File APPDATAjziptoolbaruninstallIE.dat. File APPDATAMozillaExtensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File COMMONDESKTOPEmoticons for your messenger!.url. File LOCALSETTINGSTempinstallhelper.dll. File LOCALSETTINGSTempnsb2.tmp.exe. File LOCALSETTINGSTempSetupDataMngr_jZip.exe. File PROGRAMFILESMozilla Firefoxextensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File PROGRAMFILESMozilla FirefoxsearchpluginsjZipWebSearch.xml. Directory APPDATAjzipband. Directory APPDATAjziptoolbar. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)extensions1e48c56f-08cd-43aa-a6ef-c1ec891551ab. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)jziptoolbar. Directory PROGRAMFILESWindows jZip ToolbarDatamngr. Directory PROGRAMFILESWindows jZip ToolbarToolBar. Registry: Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard.*, plus associated values. Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard, plus associated values. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_CLASSES_ROOTCLSID. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_CLASSES_ROOTCLSID. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 99D9640D-7DD9-4AB1-946C-AD779E1EABE0 at HKEY_CLASSES_ROOTTypeLib. Key jZipMediabarTb at HKEY_LOCAL_MACHINESOFTWARE. Key jziptoolbar at HKEY_CURRENT_USERSoftware. Value 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerToolbar. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet002ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet003ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Remove <$PROGRAMFILES>WINDOW~4Datamngrdatamngr.dll <$PROGRAMFILES>WINDOW~4DatamngrIEBHO.dll from registry value AppInit_DLLs at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWindows.
Read More
Microsoft blocking Office users
Microsoft Office 365 banerMicrosoft starting as of today will block its Office 365 users if they are using Internet Explorer or early versions of Edge browsers. So if you are using older non Chromium Edge versions of Microsoft browsers you can no longer access Office services until you switch. Now normally I would fully support this kind of decision since Internet explorer is a slow and vulnerable browser and the edge is similar in that regard. The new edge browser is great and it should be used but the issue I have is that Office 365 is not free, it is a premium feature and I am wondering how Microsoft plans to deal with people that have already paid for service but suddenly cannot access it anymore.
Read More
Motitags Browser Hijacker Removal Guide

The Motitags toolbar browser add-on was created by Mindspark Inc. and is compatible with Internet Explorer and Mozilla Firefox. It claims to enhance users’ Internet browsing experience by enabling smileys within popular email clients such as Gmail, Yahoo!, AOL, and Outlook Live. While such added functionality may seem useful, Internet users should be aware that this browser plugin is categorized as a Browser Hijacker due to its behavior.

When installed this extension changes your default search engine, the home page, and new tab to MyWay.com, and while installed it gathers user browsing data and sends it back to Mindspark servers. This data is later used to inject additional unwanted ads into the user’s browser search results.

About Browser Hijackers

Browser hijacking is actually a type of unwanted software program, often a web browser add-on or extension, which then causes modifications in the web browser’s settings. Browser hijacker malware is developed for a number of reasons. These are generally used to force hits to a specific website, manipulating web traffic to generate ad revenue. It could seem harmless, but the majority of these websites aren’t legitimate and could pose a serious threat to your online safety. In a much worst case, your internet browser could be hi-jacked to open up your computer to a host of additional computer infections.

How one can identify a browser hijack

There are several signs of browser hijacking. Here are a few of them: the home page of your browser is changed unexpectedly; you get re-directed to websites you never intended to visit; the essential web browser settings are altered and unwanted or unsafe resources are added to the trusted websites list; discover new toolbars that you didn’t add; endless pop-up adverts show up and/or your web browser popup blocker is disabled; your browser gets sluggish, buggy, crashes frequently; you can’t navigate to certain internet pages, for example, security software related websites.

So how does a browser hijacker infect a computer?

Browser hijackers infect computers via malicious email attachments, downloaded infected files, or by going to infected sites. Many internet browser hijackings come from add-on software, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to provide them extra capabilities. Browser hijackers sneak into your pc in addition to free software application downloads that you unwittingly install along with the original. An example of some infamous browser hijacker includes Babylon, Anyprotect, Conduit, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are often changing. Browser hijacking can bring about severe privacy problems and also identity theft, affect your browsing experience by taking control over outgoing traffic, drastically slows down your PC by consuming lots of resources, and result in system instability also.

Getting rid of browser hijackers

Some browser hijacking could be easily stopped by discovering and eliminating the corresponding malware program through your control panel. But, most browser hijackers are difficult to eliminate manually. No matter how much you try to eliminate it, it can return over and over. Rookie PC users should not try for the manual form of removal, since it needs thorough computer knowledge to perform fixes on the system registry and HOSTS file. Professionals always recommend users to remove any malware including browser hijacker with an automatic removal tool, which is easier, safer, and quicker than the manual removal technique. Safebytes Anti-Malware has a state-of-the-art anti-malware engine that will help you stop browser hijacking in the first place, and clean up any existing issues.

What To Do If You Cannot Download Safebytes Anti-Malware?

Malware could potentially cause all sorts of damage once they invade your computer, starting from stealing your private details to erasing data files on your computer system. Some malware sits in between your computer and your internet connection and blocks some or all sites that you would like to visit. It might also prevent you from installing anything on your PC, particularly anti-virus programs. If you’re reading this, you probably have infected by malware that prevents you from downloading a computer security program such as Safebytes Antimalware on your PC. There are a few options you could try to get around with this particular obstacle.

Install in Safe Mode

If the malware is set to load automatically when Windows starts, entering Safe Mode could block this attempt. Only minimal required programs and services are loaded whenever you start your personal computer in Safe Mode. To start your Windows XP, Vista, or 7 computers in Safe Mode with Networking, please do as instructed below. 1) At power on/start-up, press the F8 key in 1-second intervals. This would conjure up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking with arrow keys and press Enter. 3) When you are into this mode, you will have online access again. Now, get the virus removal application you want by using the web browser. To install the program, follow the directions within the setup wizard. 4) Right after the software is installed, allow the scan run to eliminate viruses and other threats automatically.

Use an alternate web browser to download security software

Malicious code could exploit vulnerabilities on a particular internet browser and block access to all anti-virus software sites. The most effective way to avoid this issue is to choose a web browser that is renowned for its security features. Firefox contains built-in Malware and Phishing Protection to keep you safe online.

Install security software on a USB drive

To effectively eliminate the malware, you need to approach the problem of installing an anti-virus software program on the infected PC from a different angle. Follow these steps to run the antivirus on the affected computer. 1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a virus-free computer system. 2) Plug the pen drive into the uninfected computer. 3) Double click on the downloaded file to open the installation wizard. 4) Choose the USB stick as the destination for saving the software file. Follow the instructions on the screen to finish up the installation process. 5) Disconnect the flash drive. You may now use this portable anti-malware on the infected computer. 6) Double-click the anti-malware program EXE file on the USB flash drive. 7) Run Full System Scan to detect and get rid of all sorts of malware.

Benefits and Features of SafeBytes Security Suite

To protect your laptop or computer from many different internet-based threats, it is very important to install an anti-malware program on your PC. However, with so many anti-malware companies in the marketplace, nowadays it’s difficult to decide which one you should obtain for your laptop. A few are very good ones, some are ok types, and some are simply just fake anti-malware applications that could damage your computer themselves! When looking for an anti-malware program, pick one which gives reliable, efficient, and total protection against all known viruses and malware. One of the highly recommended software by industry analysts is SafeBytes Anti-Malware, a popular security application for Microsoft Windows. Safebytes is one of the well-established computer solutions companies, which provide this complete anti-malware software. Using its cutting-edge technology, this application can assist you to eliminate multiples types of malware such as viruses, PUPs, trojans, worms, ransomware, adware, and browser hijackers.

SafeBytes possesses a variety of wonderful features that can help you protect your laptop or computer from malware attack and damage. Below are some typical features found in this application:

World-class AntiMalware Protection: Built upon a greatly acclaimed anti-virus engine, this malware removal application can find and remove numerous stubborn malware threats like browser hijackers, PUPs, and ransomware that other typical anti-virus applications will miss. Real-time Threat Response: SafeBytes gives complete and real-time security for your computer. They’re extremely effective in screening and getting rid of numerous threats since they’re regularly improved with the latest updates and alerts. “Fast Scan” Features: Safebytes Anti-Malware, using its enhanced scanning engine, provides ultra-fast scanning which can quickly target any active online threat. Website Filtering: Through its unique safety ranking, SafeBytes notifies you whether a site is safe or not to visit it. This will ensure that you’re always certain of your online safety when browsing the internet. Light-weight: The program is lightweight and can run silently in the background, and will not have an effect on your PC efficiency. 24/7 Premium Support: SafeBytes provides you with 24/7 technical support, automatic maintenance, and software upgrades for the best user experience. Simply put, SafeBytes has developed a meaningful anti-malware solution that is aimed to protect you against various malware. Malware issues can become a thing of the past when you put this tool to use. So if you’re seeking the very best malware removal application out there, and when you don’t mind shelling out a few bucks for it, go for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Motitags without using an automated tool, it may be possible to do so by removing the application from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. Additionally, it is advised to factory reset your web browser to its default state to fix corrupt settings. Finally, check your hard drive for all of the following and clean your computer registry manually to get rid of leftover application entries after uninstalls. Please remember that only advanced users should try to manually edit the system files simply because removing any single vital registry entry leads to a serious issue or even a PC crash. Moreover, certain malicious programs have the capability to defend against its removal. Carrying out this in Safe Mode is recommended.
Folders: C:\Program Files\Motitags_94 C:\Program Files\Motitags_94EI C:\Users\(username)\AppData\Local\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94EI C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr-bs@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\Motitags_94 Files: Search and Delete: 94auxstb.dll 94auxstb64.dll 94bar.dll 94barsvc.exe 94bprtct.dll 94brmon.exe 94brmon64.exe 94brstub.dll 94brstub64.dll 94datact.dll 94dlghk.dll 94dlghk64.dll 94feedmg.dll 94highin.exe 94hkstub.dll 94htmlmu.dll 94httpct.dll 94idle.dll 94ieovr.dll 94medint.exe 94mlbtn.dll 94Plugin.dll 94radio.dll 94regfft.dll 94reghk.dll 94regiet.dll 94script.dll 94skin.dll 94skplay.exe 94SrcAs.dll 94SrchMn.exe 94srchmr.dll 94tpinst.dll AppIntegrator64.exe AppIntegratorStub64.dll BOOTSTRAP.JS chromeffxtbr.jar CHROME.MANIFEST CREXT.DLL CrExtP94.exe DPNMNGR.DLL EXEMANAGER.DLL FF-NativeMessagingDispatcher.dll Hpg64.dll INSTALL.RDF installKeys.js LOGO.BMP NP94Stub.dll T8EPMSUP.DLL T8EXTEX.DLL T8EXTPEX.DLL T8HTML.DLL T8RES.DLL T8TICKER.DLL UNIFIEDLOGGING.DLL VERIFY.DLL 94EIPlug.dll 94EZSETP.dll NP94EISb.dll Registry: Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags_94 Browser Plugin Loader Data: 94brmon.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Search Scope Monitor Data: C:\PROGRA~1\MOTITA~2\bar.binsrchmn.exe” /m=2 /w /h Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Home Page Guard 32 bit Data: C:\PROGRA~1\MOTITA~2\bar.bin\AppIntegrator.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags EPM Support Data: C:\PROGRA~1\MOTITA~2\bar.binmedint.exe” T8EPMSUP.DLL,S Key HKCU\Software\AppDataLow\Software\Motitags_94 Key HKLM\SOFTWARE\Motitags_94 Key HKLM\SOFTWARE\MozillaPlugins\@Motitags_94.com/Plugin Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Motitags_94bar Uninstall Firefox Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\6df8a038-1b03-41eb-a92b-0e82de08ee4a Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\598f4e85-2ee6-43a8-bf43-c75c82b925fe Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings.1 Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings Key HKLM\SOFTWARE\Classes\Motitags_94.Radio.1 Key HKLM\SOFTWARE\Classes\Motitags_94.Radio Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager.1 Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager
Read More
Fixing Folder Size Issue in Windows 10
Recently, several Windows 10 users have reported an issue with the Windows folder sizes in their PCs. If you are one of these affected users, read on as this post will walk you through fixing this issue. For instance, if you have a folder with 100 GB worth of data and when checking its size using its properties, you see the wrong size instead of 100GB. The size displayed will most likely be a random number which can either be bigger or smaller than the real size of the folder. This incorrect folder size issue does not happen to any specific drive or certain kinds of folders as any folder can be affected by this incorrect folder size issue. When you try to rename the affected folder, the size will change but its size still remains to be incorrect. The root cause of this particular issue is in Windows 10 itself. It is a known bug that came along with one of the latest Windows Updates which prevents the File Explorer to accurately read the metadata of a certain folder or file and leads to displaying incorrect and unexpected file sizes and the reason why you might also notice that your drive is also not correct. Since this is brought upon by one of the recent or latest Windows Updates the good thing is that Microsoft will most likely release a fix on its next upcoming updates but until then, you will be left with no choice but to deal with an incorrect folder or file size. To remedy that, here are some suggestions you can try that might fix the problem.

Option 1 – Try using the System File Checker

The System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be causing the incorrect folder or file size in Windows 10. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try resetting Windows 10

To fix the folder and file size issue, you can try resetting Windows 10. Doing so won’t get rid of any file in your system – instead of erasing all your media files and documents, this reset option resets all the system settings and files. That way, you won’t have to deal with inaccurate folders or file sizes as you browse and use your files.

Option 3 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.
Read More
How to Fix Error Code 0xC004C4AE on Your PC

Error Code 0xC004C4AE - What is it?

Activation errors in Windows 10 can interfere with your ability to fully use the system. When Error Code 0xC004C4AE appears on your computer, you may see a message that shows that the validation process has been stalled due to binaries that appear to have been tampered with.  

While the text of this message may sound intimidating to people who are not familiar with the inner workings of the Windows 10 system, the basic meaning of the error message is that something has been introduced to the system that is not natively supported in Windows 10. During the Activation process, Windows checks to ensure that all of the Windows elements that are currently on the computer are valid and authentic to the Windows system. Usually, this particular error code refers to a language package that has been downloaded into the system using an outside application, which the Windows 10 operating system does not support. 

Common symptoms include: 

  • An error message when the activation is attempted 
  • Inability to complete the Windows 10 Activation process 
  • Inability to fully use apps in Windows 10 until the issue is resolved 

This particular error can easily be resolved with a few simple steps. However, if you are not confident in your ability to use the methods below or they do not fully remove the issue on your computer, you may want to seek the assistance of a qualified repair technician who is well versed in the Windows 10 Activation process.

Solution

Restoro box imageError Causes

The most basic cause of Error Code 0xC004C4AE is that an unsupported language package has been enabled in the computer. This most often occurs when third-party applications have been used to introduce additional display languages to your system. While third-party applications that provide language packs are acceptable in some versions of the Windows operating system, the Windows 10 Activation process will not be able to complete if the system detects that one of these unofficial language packs exists on your machine.

Further Information and Manual Repair

There are several methods that may be helpful in resolving the basic issue in the display languages that causes Error Code 0xC004C4AE to appear: 

Method 1: Restore Your System to an Earlier Point to Revert Changes 

Use a backup copy to restore your computer to an earlier date, in effect undoing the changes that caused the error. When your system has been restored, you will be able to go through any language packs that are not native to the Windows operating system and remove them before re-attempting the installation and activation of the Windows 10 system. 

This method is most useful if you keep a regular backup of your system and files. If you do not regularly back up the information on your computer, attempt one of the other methods instead. If you are unsure of how to use a backup to revert your changes or are not comfortable completing this step on your own, contact a certified Windows technician to assist you in the process. 

Method 2:  Revert to an Earlier System to Remove the Language Pack 

If you are unable to restore your system using a backup, the other option to resolve Error Code 0xC004C4AE is to halt your installation of Windows 10 and go back to Windows 7 or Windows 8.1, from which you will be able to remove the language pack in question. Once the offending language pack has been completely removed from your computer, the Windows 10 Activation process should be able to proceed normally. 

Several versions of windows don’t support language packages, so the best way to prevent this error from occurring is to avoid using any kind of third-party tool to install additional languages onto your Windows system. Activities Language You may be able to use third-party tools to instead complete alternative language actions without installing these languages as language packs. 

If the above solutions do not help you to resolve Error Code 0xC004C4AE on your machine, get in touch with a qualified Windows repair technician, who may be able to perform the operations needed to remove the problematic language pack from your computer and allow the Windows 10 Activation process to continue to completion. 

Read More
Step By Step Guide to Fixing Regsvr32.exe Error On Windows

What is Regsvr32.exe Error?

Regsvr32 (Microsoft Register Server) is a command-line utility in Microsoft Windows Operating System. This is used for registering and unregistering OLE controls such as ActiveX controls and DLLs in the Windows Registry. This is executed as Regsvr32.exe.  The filename extension .exe is the abbreviation for executable.   It is installed in the %systemroot%System32 folder in Windows XP and new Windows versions. The Regsvr32.exe is an error that occurs when you attempt to run Regsvr32.exe to register a 32 bit DLL (Dynamic Link Library) on a 64-bit version of Windows. The error message is displayed as the following:
  • Filename.dll is not an executable file and no registration helper is registered for this file type.
  • Unrecognized flag: /invalid_flag
  • No DLL name specified
  • Dll_Name is not an executable file and no registration helper is registered for this file type.
  • The module "%1" failed to load.

Solution

Restoro box imageError Causes

There are multiple causes for the Regsvr32.exe error code. These include:
  • Invalid entry (command) path
  • Active X control errors
  • Missing or Damaged .dll files
  • Viral infection (Trojans) (.exe can easily get infected by viruses)
  • Registry issues
If you come across the Regsvr32.exe error code, it is advisable to repair it immediately before the damage sets in. Since this may occur due to viral infection, it can pose privacy and data security risks to your PC.

Further Information and Manual Repair

Here are solutions that you can implement to resolve the Regsvr32.exe error code on your system:
  1. If an invalid entry point is the cause of the error, then simply open an elevated command prompt. If the 32-bit DLL is in the %systemroot%System32 folder, then move it to the %systemroot%SysWoW64 folder. After that run the following command: %systemroot%SysWoW64regsvr32 <full path of the DLL>. This will help resolve the Regsvr32.exe error.
  2. If the cause of the error is a viral infection, then you will need to run a powerful antivirus to detect and remove viruses from your system to resolve the Regsvr32.exe error on your system.
  3. Nonetheless, if the causes for Regsvr32.exe are either Active X controls or registry corruption, then you will need to scan your computer with different tools to resolve each issue separately.
This can be time-consuming and too many program installations at one time can also slow down your system’s performance. This means you’ll also have to compromise on your PC’s speed.

Repair Regsvr32.exe Error With Restoro

To avoid all this hassle yet repair the Regsvr32.exe error, download Restoro. This is a multi-functional and innovative PC repair tool deployed with multiple utilities in one program including features like a registry cleaner and an Active X controls error fixer. It also functions as a system optimizer. It is a one-stop solution for all your PC-related errors including the Regsvr32.dll error. It is safe, efficient, and user-friendly. It is compatible with all Windows versions. When the RAM overloads it leads to damaged dlls and registry corruption. The registry cleaner utility repairs the damaged dll files and the corrupt registry. It wipes out all the unnecessary files cluttering the RAM including the junk files, invalid registry entries, and temporary files. Restoro also has an Active X controls scanning utility. This utility can be of great use if the Regsvr32.exe error is triggered by Active X control-related issues. Click here to download Restoro and resolve Regsvr32.exe on your computer right away.
Read More
Windows computer shuts down instead of Sleep
As you know the Windows 10 operating system is has a lot of features and some of them are related to turning off your computer in different ways in order to save power at different levels. These particular features are Shut down, Restart, Hibernate, and Sleep. However, there are times when you might encounter some issues when using any of the aforementioned features. One of these issues is when your computer shuts down instead of going to Sleep. This issue could be caused by several factors including a bug related to the Intel Management Engine Interface or IMEI driver as well as any misconfiguration in the power settings of the BIOS or UEFI. If your computer is going through this problem, read on as this post will guide you in fixing it. There are several potential fixes you can try to fix the problem. You can try to check the Sleep Advanced Settings or run the built-in Power troubleshooter or run the Power Efficiency Diagnostic Report. In addition, you can also try to troubleshoot the problem in a Clean Boot State or reset or update the BIOS.

Option 1 – Check the Sleep Advanced Settings

  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 2 – Try to run the Power troubleshooter

The next thing you can do is to run the Power troubleshooter. To do so, follow these steps:
  • Go to Settings and navigate to Update & Security > Troubleshoot.
  • After that, look for the “Power” option from the given list of built-in troubleshooters and click on it.
  • Next, click on the “Run the troubleshooter” button to run the Power troubleshooter.
  • Once the troubleshooter is done identifying the problems, follow the next on-screen instructions to resolve the problem.

Option 3 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to put your computer to sleep again.

Option 4 – Try to run the Power Efficiency Diagnostics Report

You could also try to run the Power Efficiency Diagnostics Report to fix the problem. This tool is helpful and will help you analyze the status of the battery but note that this can be quite overwhelming especially if you’re not well-versed in this matter.

Option 5 – Try to update the BIOS

Updating the BIOS can help you fix the ATTEMPTED_WRITE_TO_READONLY_MEMORY BSOD error but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msinfo32” in the field and press Enter to open System Information.
  • From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
  • After that, you should see the developer and version of the BIOS installed on your PC.
  • Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
  • If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
  • Now double click on the downloaded file and install the new BIOS version on your computer.
  • Now restart your computer to apply the changes made.
Note: If updating the BIOS didn’t help, you might want to consider resetting it instead.
Read More
Enable or disable Full-screen optimizations
In case you don’t know, there is a feature in Windows 10 computers that allows them to function a lot better. This feature is called Full-Screen optimization and it is enabled by default for several applications such as games and video players. If enabled, the Full-Screen optimization feature enhances the video playback and gaming by simply putting the CPU and GPU process as a priority. However, there are times when it can also result to a drop in the frame rate or FPS while in full-screen mode. And of course, the obvious solution to this dilemma is by disabling the Full-Screen optimization feature which is why Microsoft took action and removed this feature themselves in the recent Windows 10 Update releases. However, there is another way for you to enable it back or disable it yourself if you haven’t installed the recent updates yet and there are plenty of ways you can do both. All you have to do is follow the options given below carefully.

Option 1 – Try using Windows 10 Settings

If you haven’t installed the recent updates yet and all you have are the earlier releases, then this method would suit you.
  • Open the Windows 10 Settings app.
  • Next, navigate to System > Display > Graphics Settings or Advanced graphics settings.
  • From there, uncheck the “Enable Fullscreen optimization” option if you want to disable the feature, else just keep it checked.

Option 2 – Try using the Registry Editor

  • Tap the Win + R keys to open the Run dialog box and then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Afterward, if a User Account Control or UAC prompt appears, click on Yes.
  • Once the Registry Editor is pulled up, navigate to this registry key: HKEY_CURRENT_USERSystemGameConfigStore
  • Next, right-click on Explorer and select New > DWORD (32-bit) Value and then name it to “GameDVR_DSEBehavior and tap Enter to save it.
  • Now double click on the newly created GameDVR_DSEBehavior DWORD and set its value to “2” if you want to disable it, or “0” if you want to enable it.
  • Once you entered the value, close the Registry Editor and restart your computer to successfully apply the changes made.

Option 3 – Try running the application in Compatibility Mode

If the first two options didn’t work, the next thing you can do is to run the application in a Compatibility Mode. Follow the steps below to do so:
  • Go to the location of the application or game on which you need to disable or enable the Full-Screen optimization feature.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you can see the “Disable fullscreen optimization” option to disable the feature and vice versa.
  • Now click on the Apply and OK buttons to apply the changes made in the application’s settings.
Read More
Signs of a dying graphic card
Can graphic cards wear out over a longer period of time? Recent studies and experience from crypto miners say no but they can die due to different reasons like improper use, low cleaning habits, factory mistakes, etc. Many gamers and people who use GPU intense applications tend to think that some glitches and hiccups in the software are a sign that graphic card is dying out and that it is time to be replaced. Altho this could be true in many cases these kinds of behavior are mostly due to old drivers and software issues. Older cards can produce these kinds of results due to their old age and new software is often more demanding than these cards can handle. So in order to diagnose and be sure that your GPU is indeed dying out lookout for these signs.

The Main Signs of a Dying GPU:

The Computer Crashes and Won’t Reboot

If your computer shutdown while working in the graphic application or while playing the game and the monitor loses signal there is a high chance the graphic card is soon going to be gone. Some motherboards have hardware detection failure and can signal immediate fail. If when turning your computer ON you are greeted with a blue screen with the message that the signal can not be found or you do not have picture at all it is most likely that GPU has failed.

Graphic Glitches While Playing Games

If you are playing the game and all of sudden you get off-color pixels, screen flickering, strange graphic behaviors, random artifacts, or similar and that keeps repeating in multiple games it is likely that GPU days are coming to an end.

Abnormal Fan Noise or Performance

Fans are an essential part of cooling the GPU and over time if they are intensively used they could wear out and need replacing. If however you have not noticed and have not replaced the fans card can sustain overheating damage. Many cards have cooling fans that are designed to spin at a higher RPM only when the GPU is under load. It prevents bearings in the fans from dying prematurely, so don’t worry if one of your fans is inactive while you are browsing the web. However, when you play games that utilize software that your card isn’t built to support, the bearings in the fans wear out faster. Once the fans stop working under load, the graphics card can quickly die.

How to Diagnose a Dying Graphics Card

Presented next are essential steps in order to recognize a dying graphic card.

Check Motherboard Error Codes

Many motherboards today completely shut down a component that is no longer working. If your graphics card has died completely, this may be one of the easiest ways to tell. If your motherboard doesn’t have display codes, you can try testing the card in a new system.
  • Open the computer case: Use your screwdriver to remove screws on the side panel and gently slide it back.
  • Locate the error code display on your motherboard: If you have a motherboard with error codes, they should appear near an outer corner.
  • Try to reboot your computer: Record each error number you see after you boot your computer.
  • Consult the motherboard manufacturer manual for error codes: Open the manual and locate the list for your error codes. If the code matches a graphics processing unit error, your video card could have died.

Check Hardware for Damage or Debris

A graphics card that has damage or debris on the physical parts might quickly overheat and kill the card.
  • Remove the screws holding the GPU in place: There are typically one or two screws holding the card to a bracket on the case.
  • Unhook the power cords from the GPU and pull the release tab: Remove the power cords from your GPU by pushing in their tabs and gently rocking them out. Once you remove each cord, gently push or pull up on the release tab near the motherboard.
  • Inspect the GPU for damage/debris: Check the card for any dirt or debris buildup and clean it out with a Q-tip. You can replace broken fan pieces from the manufacturer.

Test Your GPU Under Load

Download GPU stress-testing and heat-monitoring software.
  • With the card installed, run a stress test.
  • As you are running the stress test, run heat-monitoring software: With the stress test running, check your heat-monitoring software for GPU overheating. Any reading over 80 degrees Celsius is too hot.
  • Check device manager for outdated drivers: If your GPU is clean, but still running too hot, your software drivers are not installed correctly. To check, type in “device manager” at the bottom of your desktop and click on Device Manager. Find your display adapter and right-click on it to see if it’s working. If your drivers are not working correctly, it is indicated here usually. However, the driver may appear to be functioning even if it says otherwise in the properties.

Keep your graphic card drivers updated

When you don’t have the right driver installed, graphics cards can quickly burn up, and their cooling components may fail faster. That’s why you should always keep drivers updated for each new game you install or play. Older games may also release new software patches, so your GPU drivers should be updated accordingly.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status