If your Microsoft Edge browser encountered a Stop Error that says, “INVALID_POINTER_READ_c0000005 (atidxx64.dll)” in your Windows 10 computer, then this indicates that your Graphics card driver is outdated. According to security experts, Microsoft has already acknowledged the problem and stated that this issue exists with Windows 10 v1809, Windows Server 2019, and Windows Server version 1809.
Although there is no direct way to resolve the problem, there are still some workarounds you can try. If you are using a RadeonHD2000 or HD4000 series video card, the update will be blocked for you. Some users also claim to experience performance issues with the lock screen or the ShellExperienceHost. However, if you are using AMD, the problem is that it no longer supports Radeon HD2000 and HD4000 series graphics processing units or GPUs. Even though Microsoft is already working for a way to resolve the problem, here are some alternative solutions you can check out:
Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.
Although this is not exactly a perfect solution, removing AMD drivers will make the operating system fall back to the default GPU available on your motherboard. You also have the option to completely disable the hardware.
You might want to use another browser especially when you already updated your computer and Microsoft Edge still keeps on crashing. You can use Google Chrome, Mozilla Firefox, and other browsers as alternatives until you sort out the problem.
You might also want to try removing both AMD Radeon HD2000 and HD4000 as they are very old graphics cards. And since AMD is not going to roll out anything, at least on its own if your motherboard has an onboard GPU, it would be best to get rid of the cards. After that, install the Windows v1809 update and then put them back in. You also have the option to install the driver but just don’t use Microsoft Edge.
New Tab Aid is an extension for Google Chrome. It is published by Spigot Inc. It is classified as a potentially unwanted browser hijacker as it injects Yahoo search into your new tab windows. This extension also adds recently viewed tabs under the search bar. It also redirects all your searches to Yahoo instead of your default browser search engine. It is often found bundled with other software found on the internet and not installed directly by the user. For these reasons, numerous anti-malware utilities flag New Tab Aid as potentially unwanted or malicious.
Some users wanting to upgrade to Windows 10 from Windows 7 or Windows 8.1 experienced errors with installation. One of these errors is CPU Not Compatible. When you click and run the “Get Windows 10” from your system tray bar, you’ll receive the “CPU is not compatible with Windows 10” error. When this happens, it might be good to check if there’s a bug or if your NX feature (a requirement for the Windows 10 installation) is enabled.
The “CPU is not compatible with Windows 10” error normally occurs when:
To successfully upgrade to Windows 10, your CPU must support Physical Address Extension (PAE), SSE2, and NX features. If any of these features are not activated on your system, it’ll cause the CPU not compatible error. However, some users still reported experiencing this error even though their CPU has these features activated. Normally, this is due to the bug that Windows acknowledged.
If any of these two scenarios apply to your computer, the following methods will help you fix the problem:
The bug applies to some Windows 7 and Windows 8.1 systems. The bug occurs when the “Get Windows 10” app fails to recognize CPUs as being compatible. This produces a false negative result with a message, “Here’s why Windows 10 cannot be installed on this PC: The CPU isn’t supported”. To fix this bug, Microsoft released an update.
Unfortunately, the patch update (KB2976978 for Windows 8/8.1 and KB2952664 for Windows 7 SP1) to fix the bug may not be automatically downloaded to your computer. If this is the case, you need to verify first if the patch was installed correctly. To do this, follow the steps below:
A major requirement for Windows 10 upgrade is for the CPU to have Physical Address Extension (PAE), SSE2, and NX features enabled on your system. If you receive the CPU not compatible error, one possible cause is that any of the mentioned features are not available OR not enabled on your system. Here’s how you can fix this:
If changing the settings in your BIOS doesn’t do the trick, your final option is to force enable the NX bit in your Windows system. However, this is only applicable IF and ONLY IF your CPU does support it. To force enable NX bit, do the following:
“This policy setting allows you to prevent Windows from installing removable devices. A device is considered removable when the driver for the device to which it is connected indicates that the device is removable. For example, a Universal Serial Bus (USB) device is reported to be removable by the drivers for the USB hub to which the device is connected. This policy setting takes precedence over any other policy setting that allows Windows to install a device. If you enable this policy setting, Windows is prevented from installing removable devices and existing removable devices cannot have their drivers updated. If you enable this policy setting on a remote desktop server, the policy setting affects redirection of removable devices from a remote desktop client to the remote desktop server. If you disable or do not configure this policy setting, Windows can install and update device drivers for removable devices as allowed or prevented by other policy settings.”
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