Fix Error code 30068 when installing Office

Fix Error 1061 The service cannot accept control messages at this time Error in Windows 10

If you are trying to run or starting a program on your Windows 10 computer and you suddenly get an error message saying, “Error 1061 The service cannot accept control messages at this time”, read on as this post will show you what you can do to fix the problem. This kind of error pops up since the Application Information Service does not respond to the requests to raise applications to Administrator in Windows 10 like the Task Manager, Service updates, and so on. Thus, you won’t be able to run or open apps and will only get stuck with this error. The “Error 1061 The service cannot accept control messages at this time” message is a type of network error that typically occurs when there is a temporary mismatch between the requested control and the state of the service to be controlled. It’s most likely that the service is in a state of start-pending, stop-pending, stopped or it may already be used by another user which explains why this error message suddenly appears. You can encounter this error message on any Windows operation. Here are some of the most common occurrences:

Debugging a Windows service
Starting Task Manager
Starting Registry Editor
Starting Firewall
Starting services.msc
Starting dsm.exe
Updating services
Asking for file permissions, etc.

According to Microsoft MSDN, the error occurs because:

“There is a temporary mismatch between the requested control and the state of the service to be controlled. The service may be in a state of start-pending, stop-pending, or stopped. Wait a few minutes, then retry your operation.” If after a few minutes, the error still appears, then you may have to follow the options prepared below.

Option 1 – Try to restart the Credential Manager Service

Go to the Start menu.
Then type in “services” in the search box.
From the search results, right-click on “Services” and select the “Run as Administrator” option.
Next, look for the Credential Manager Service in the Services window.
Once you found it, double-click on it to open its Properties. From there, you need to click on the Stop button.
After that, set the Credential Manager Service to “Automatic” and click on the Start button to restart it.

Option 2 – Try to start the Application Information Service

You can also try starting the Application Information Service to fix the “Error 1061 The service cannot accept control messages at this time”. Just open the Windows Services Manager and make sure that Application Information Service is Started. And if you find that it’s already started, you need to restart it.

Option 3 – Try killing the IIS Worker Process via Task Manager

Tap the Ctrl + Alt + Del keys and select the Task Manager.
Next, click on More details to expand the Task Manager and then look for the IIS Worker Process entry which should be displayed in the list under the Processes tab. From there, you can see it in the Background processes. Once you find it, kill its process.
You can also try to look for the “w3wp.exe” entries and end its process. if you find many entries, right-click on some of them and select the End task option from the context menu.
Now restart your PC. That should fix the problem.

Fix Storport.sys BSOD errors in Windows

As you can notice in Blue Screen errors, most of them point out a file that’s related to the errors. One of these files is the Storport.sys file which is a system file related to the storage of data in the storage unit of a computer. This file is created by the Microsoft Storage Port Driver. So if this file ends up getting dragged on Blue Screen errors, there can be a number of reasons for why it’s happened. Blue Screen errors related to the Storport.sys file may include conflicts with the hardware, incompatible firmware issues, corrupted drivers, missing or corrupted system files, to name a few. Here are some of the common Blue Screen errors related to the Storport.sys file:

KMODE_EXCEPTION_NOT_HANDLED
KERNEL DATA INPAGE
PAGE FAULT IN A NONPAGED AREA
SYSTEM THREAD EXCEPTION NOT HANDLED
IRQL NOT LESS OR EQUAL
SYSTEM SERVICE EXCEPTION

Microsoft Windows is the one that provides the Storport.sys file a storage port driver that is suited especially for the use of high-performance buses like fiber channel buses and RAID adapters. There are a number of advantages in using Storport instead of the SCSI Port, according to Microsoft:

“Improved performance, both in terms of throughput and the system resources that are utilized.
Improved Miniport driver interface that addresses the needs of high-end storage vendors, particularly host-based RAID and fiber channel vendors.”

If you encounter any of the above-mentioned Blue Screen of Death errors, then here are some troubleshooting options that might help but before you get to them, you can try to perform a System Restore first especially if you have the habit of creating System Restore points. This might fix the problem. To perform a system restore, refer to these steps:

First, tap the Win + R keys to open the Run dialog box.
After that, type in “sysdm.cpl” in the field and tap Enter.
Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first. In addition, you also have to boot into Safe Mode with Networking before you carry out the troubleshooting steps below.

Option 1 – Try to update or rollback your device drivers

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

Open the Devices Manager from the Win X Menu.
Then locate the device drivers and right-click on them to open the Properties. Note that the main drivers that might be the cause behind the Storport.sys Blue Screen error will be listed under the “ID ATA/ATAPI controllers” section as well as the “Storage controllers” section.
After that, switch to the Driver tab and click on the Uninstall Device button.
Follow the screen option to completely uninstall it.
Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver. Option 2 – Try to recreate the Storport.sys file If the first option didn’t work, the next thing you can do is to recreate the Storport.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.

Boot your Windows 10 PC in Safe Mode.
Then open File Explorer and navigate to this location: C:/Windows/System32/drivers
From there, look for the file named sys and rename it to Storport.old.

Note: As you can see, the file’s extension has changed from .sys to .old.

Now restart your computer and check if the Storport.sys Blue Screen error is now fixed.

Option 3 – Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

Tap Win + R to launch Run.
Type in cmd in the field and tap Enter.
After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them.
Windows Resource Protection found corrupt files but was unable to fix some of them.

Reboot your PC.

Option 4 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the Storport.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:

Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
After that, input each one of the commands listed below sequentially to execute them:
- Dism /Online /Cleanup-Image /CheckHealth
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /Online /Cleanup-Image /RestoreHealth

Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 5 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Storport.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

Tap the Win + I keys to open the Settings panel.
Then go to Update & Security > Troubleshoot.
From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Fix VIDEO_DXGKRNL_FATAL_ERROR (0x00000113)

A lot of Windows 10 users have reported recently that their computers are frequently crashing with a Blue Screen error with an error code “VIDEO_DXGKRNL_FATAL_ERROR”. This kind of Stop error appears not so often and its bug check value of 0x00000113 is an indication that there is some violation in the Microsoft DirectX graphics kernel subsystem. This error also occurs when there is a corrupted driver that interferes with the GPU’s normal functionality. According to some security experts, this kind of error is reported to only occur in Windows 10 PCs. Users started getting this error right after a large Windows Update. The cause of this error might have something to do with a violation in the DirectX graphics kernel subsystem where there could be a bad DirectX install or some corrupted Dynamic Link Library or DLL. Aside from that, the error might also be caused by the Nvidia driver which might have crashed or it could also be that there is an intermittent power supply. Moreover, an outdated BIOS as well as a third-party security program might be the ones behind this Blue Screen error. Whichever the case may be, you need to fix the VIDEO_DXGKRNL_FATAL_ERROR BSOD error by following the instructions given below carefully.

Option 1 – Try checking if the NVIDIA graphics card is enabled and update it as well

Although the problem is quite massive, the fix could be as simple as enabling the NVIDIA graphics card if it turns out to be disabled. There might be some strange reason why your graphics card disables itself. Thus, the best and first option you can try is to check if the NVIDIA graphics card is enabled or not. To do so, follow these steps:

Tap the Win + R keys to open the Run dialog box.
Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
After opening the Device Manager, look for the Nvidia graphics card option among the list of device drivers. Once you found it, check if it is enabled or not. If it’s not enabled, you should see a gray arrow pointing downwards. Right-click on the card and select Enabled.
Next, right-click on the graphics card once more and click on the Update Driver Software option and then click on the “Search automatically for updated driver software” option.

Option 2 – Update or uninstall third-party security program

As mentioned, the VIDEO_DXGKRNL_FATAL_ERROR Blue Screen error might be caused by a third-party security program that’s installed on your computer. So you have to either update it or uninstall it to resolve the issue.

Option 3 – Check the power supply for any inconsistency

The Blue Screen error might also be caused by an intermittent power supply. If there is any intermittent changes between the main supply and the battery power, it might lead to bad contact on your supply to the charger and thus, causes the VIDEO_DXGKRNL_FATAL_ERROR Stop error to appear. So to check if this scenario is applicable to you, you have to monitor your computer for any frequent changes between the power supply and the battery power. If you see that the supply is displaying power On and Off, see if the same goes when the power supply is disconnected. However, if it does not occur, you might have to purchase a new power adapter cable and replace the one that you have right now.

Option 4 – Reinstall the Graphics card drivers

Tap Win + R to open Run then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
From there, look for the Display adapters and uninstall each one of the graphics card drivers by right-clicking on them and selecting the Uninstall device option.
After uninstalling the graphics card drivers, close the Device Manager and tap Win + R to open Run once again.
After that, type “appwiz.cpl” in the field and hit Enter to open Programs & Features in the Control Panel.
Next, look for any program that’s related to your GPU manufacturers like Nvidia, AMD, or Intel. Right-click on any GPU-related entry and click on Uninstall to uninstall them and then follow the next on-screen instructions that appear afterward.
Now restart your computer.
Once your computer has restarted, go to the GPU manufacturer’s website and download the latest driver version for your graphics card model and then install it.
Restart your computer once again. That should fix the problem.

Option 5 – Try checking if there are any BIOS updates available for your PC

Updating the BIOS may help you resolve the BSOD error. You can just go to the OEM’s website as they offer utility software that can download BIOS firmware and update it without any problem. BIOS updates usually offer enhancements and fixes to some issues like this one.

Option 6 – Perform a System Restore

Performing a System Restore on your computer can also help you fix the VIDEO_DXGKRNL_FATAL_ERROR Blue Screen of Death error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

Tap the Win + R keys to open the Run dialog box.
After that, type in “sysdm.cpl” in the field and tap Enter.
Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Error Code 0xc00000e9

If Error Code 0xc00000e9 appears on your screen, there is no cause to panic yet as there are different ways to fix this. Here, I will list down different methods to get your computer back on track:

Check peripheral connections
Check your SATA cables
Check your hard drive
Check your BIOS settings

Quick Fix 1. Check Peripheral Connections

Turn off your computer.
After the computer has been shut down, take off all the peripherals or the USB cables that are connected to your USB ports. This includes even the keyboard and the mouse. We just need to have only the monitor plugged in for this one.
Turn on your computer and see if it starts as it normally does.
If it does, try connecting back your external devices or peripherals one by one until you find the one that causes the error.
Once you trace the device that’s causing the error, you will have to change its USB cable and update its driver to support your operating system.

Quick Fix 2. Check your SATA cables

It is possible that what causes a barrier between your operating system and your hard drive from communicating is the SATA cable used. For example, if you’re using an older SATA with a SATA III port, there might not be adequate support for the transfer of data from one another. Or, the problem might be a loose SATA cable which would still require you to buy a new one to replace your loose or damaged cable. To check if your SATA cables are causing the error, simply follow these steps:

Turn off your computer.
Carefully open its case.
Check the hard drive and the SATA port where it’s connected.
Try to use a newer cable and connect it to your SATA port. (If you used a SATA II cable, you can see if a SATA III cable is more compatible.)
Replace your SATA cable with a newer one if Step 4 proves to be successful.

Quick Fix 3. Check your hard drive.

Try to use a different hard drive and see if error code 0xc00000e9 still appears.
If it works out just fine, then the problem might be physical damage to your hard drive and would need to be repaired depending on the case. Just simply take it to a technician and let him know about the issue.

Quick Fix 4. Check your BIOS settings

Restart your computer.
Once your computer starts, press and hold the ESC, F2, F12, or DEL key to go to BIOS settings.
You will then be redirected to the BIOS Setup Utility screen. From here, go to Boot options.
In the Boot Options, see if your first boot device is your hard drive. If it isn’t, press the arrow key to select the hard drive and move it to the top of the boot device list.
Save the settings.
Reboot your computer.

Note: If all the methods above do not work, the problem might be on your drivers and you might need to update them. You can update your driver in two ways: Manual driver update and Automatic driver update. You can find procedures online in updating your drivers.

FreeDownloadManager Removal Tutorial

Free Download Manager is a software program developed by FreeDownloadManager.ORG. According to the publisher:

This software downloads files and converts videos. Its features include integration with all browsers, support of downloads from RapidShare, BitTorrent support, adjusting traffic usage, resuming broken downloads, and adds BitTorrent support, flash video download, upload manager, portable mode, and remote control.

During setup, the program creates a startup registration point in Windows in order to automatically start when any user boots the PC. It adds a browser extension to help it cache files you are downloading over your browser. The software is designed to connect to the internet and adds a Windows Firewall exception in order to do so without being interfered with. It also hooks up to start automatically and cache every download even if it's turned off.

This software comes bundled with video converters that some anti-virus programs marked as malware and therefore it is considered a potentially unwanted program.

About Potentially Unwanted Applications

If you’ve ever downloaded freeware or shareware, odds are high that your computer can get installed with a bunch of unwanted programs. These unwanted applications, officially known as Potentially Unwanted Programs (PUPs), often come bundled with other software and install themselves on user’s computers without their knowledge. They might not look like computer viruses to some individuals, but they can create huge annoyances and lead to serious difficulties for users. It’s clear by its name – unwanted programs – but did not really constitute “malware” in the traditional sense. What makes a PUP different from malware is the fact that when you download one, you’re doing it with your approval – even though in most cases unconsciously and unwillingly. Nevertheless, there is no doubt that PUPs continue to be bad news for PC users as they can be incredibly detrimental to your computer in several ways.

How does unwanted software affect you?

Unwanted programs come in various forms. Usually, they could be found in adware bundlers that are known to use aggressive and deceptive advertising. The majority of bundlers install multiple adware applications from a number of companies, each of which has its own EULA policy. Safebytes Anti-Malware entirely eliminates this threat and safeguards your PC against PUP or adware infection. They will also come in the form of web browser extension add-ons and toolbars. Not just they needlessly fill up space on your computer screen, toolbars could also manipulate search results, keep an eye on your web browsing activities, decrease your internet browser’s efficiency, and slow down your net connection to a crawl. Potentially unwanted programs utilize aggressive distribution methods to get in your computer. They will often include things like information gathering code that will collect and send your private information to other companies. Due to this unwanted program, your application may freeze, your security protections may get turned off that can leave your computer susceptible, your system could get damaged, and this list goes on and on.

Tips to prevent PUPs

• Always read the license agreement and privacy statement. Don’t agree unless you understand exactly what you are acknowledging. • Always choose “Custom” or “Advanced” installation and don’t blindly click the Next button, which will allow you to uncheck any foistware software programs you do not want. • Install an ad blocker/pop-up blocker; Add anti-malware products such as Safebytes Anti-Malware. These applications could establish a wall between the computer and cybercriminals. • Be alert if you install freeware, open-source programs, or shareware. Nowadays ‘freeware’ is not really freeware – but ‘crapware’ bundling nonsense. • Always download software from trusted sources like official websites instead of untrustworthy sharing space. Avoid file-hosting sites wherever possible.

Can't Install Safebytes Anti-malware due to the presence of Malware? Do This!

Malware could cause plenty of damage to your PC. Some malware types modify browser settings by including a proxy server or change the PC’s DNS configurations. In these cases, you’ll be unable to visit certain or all of the internet sites, and thus not able to download or install the required security software to remove the infection. If you are reading this article, you may have got infected by malware that stops you from installing a computer security program such as Safebytes Anti-Malware. There are some fixes you can attempt to get around with this obstacle.

Get rid of viruses in Safe Mode

In the event the malware is set to load at Windows startup, then booting in safe mode should avoid it. Only minimal required programs and services are loaded whenever you boot your PC in Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, do as instructed below. 1) Tap the F8 key continuously as soon as your PC boots, however, before the large Windows logo appears. This would conjure up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking using arrow keys and hit Enter. 3) Once you get into this mode, you should have an internet connection once again. Now, use your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Following installation, run a complete scan and let the software program remove the threats it discovers.

Obtain the anti-malware program using an alternate browser

Web-based viruses could be environment-specific, targeting a particular web browser or attacking particular versions of the web browser. In case you suspect that your Internet Explorer has been hijacked by a computer virus or otherwise compromised by online hackers, the most effective thing to do would be to switch to a different browser like Chrome, Firefox, or Safari to download your chosen computer security program – Safebytes Anti-Malware.

Run antivirus from your pen drive

Here’s yet another solution which is creating a portable USB antivirus software package that can scan your computer for malicious software without the need for installation. Try these simple steps to clear up your infected computer by using a portable antivirus. 1) On a virus-free PC, download and install Safebytes Anti-Malware. 2) Put the pen drive into the clean PC. 3) Double click on the downloaded file to open the installation wizard. 4) Choose the drive letter of the flash drive as the location when the wizard asks you where you want to install the antivirus. Follow the directions to finish the installation process. 5) Unplug the pen drive. Now you can utilize this portable anti-virus on the affected computer system. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Click on “Scan Now” to run a scan on the infected computer for malware.

Features and Benefits of SafeBytes Anti-Malware

If you are looking to purchase anti-malware for your computer system, there are numerous brands and applications for you to consider. A few of them do a good job in getting rid of malware threats while some will ruin your PC by themselves. You must choose a product that has gained a good reputation and detects not only viruses but other kinds of malware too. Among few good programs, SafeBytes Anti-Malware is the strongly recommended software for the security-conscious user. SafeBytes anti-malware is a very effective and easy-to-use protection tool that is created for users of all levels of IT literacy. Once you’ve got installed this software program, SafeBytes superior protection system will make sure that no viruses or malware can seep through your computer. SafeBytes anti-malware provides an array of advanced features that sets it aside from all others. The following are some of the good ones: World-class AntiMalware Protection: Safebytes is made on the very best virus engine in the industry. These engines can detect and remove threats even during the early stages of a malware outbreak. Real-time Active Protection: SafeBytes provides complete and real-time security for your personal machine. It will monitor your personal computer for suspicious activity at all times and shields your PC from unauthorized access. Fast Multi-threaded Scanning: Safebytes Anti-Malware, using its advanced scanning engine, provides super-fast scanning that can immediately target any active online threat. Safe Web Browsing: Through its unique safety rating, SafeBytes notifies you whether a website is safe or not to access it. This will ensure that you’re always certain of your safety when browsing the online world. Lowest Memory/CPU Usage: This software is lightweight and will work silently in the background, and that does not have an effect on your PC efficiency. 24/7 Live Expert Support: You can obtain high levels of support round the clock if you’re using their paid software.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove FreeDownloadManager without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by FreeDownloadManager

Files: C:WINDOWSsystem32netmsg.dll C:DocumentsUserLocalTempfdminst.exe C:DocumentsUserLocalTempis-FJKMF.tmpfdminst.tmp C:WINDOWSsystem32msctfime.ime C:DocumentsUserLocalTempis-FN3E3.tmp_isetup_shfoldr.dll C:WINDOWSsystem32shfolder.dll C:DocumentsUserLocalTempis-FN3E3.tmpfdminno.dll C:DocumentsUserLocalTempis-FN3E3.tmpnsProcessW_modified.dll C:WINDOWSsystem32shell32.dll C:Documents and SettingsUserStart Menudesktop.ini C:Documents and SettingsUserStart MenuProgramsdesktop.ini C:WINDOWSRegistrationR000000000007.clb C:WINDOWSwin.ini Registry: HKEY_CURRENT_USERSoftwareCodeGearLocales HKEY_LOCAL_MACHINESoftwareCodeGearLocales HKEY_CURRENT_USERSoftwareBorlandLocales HKEY_CURRENT_USERSoftwareBorlandDelphiLocales HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionIMM HKEY_USERSS-1-5-21-1547161642-507921405-839522115-1004SoftwareMicrosoftWindows NTCurrentVersionAppCompatFlagsLayers HKEY_CURRENT_USERSOFTWAREMicrosoftCTF HKEY_LOCAL_MACHINESoftwareMicrosoftCTFSystemShared HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionFontSubstitutes HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersion HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersion HKEY_CURRENT_USERSoftwareFreeDownloadManager.ORGFree Download Manager 5 HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionPoliciesExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesExplorer HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionShellCompatibilityObjects20D04FE0-3AEA-1069-A2D8-08002B30309D HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID20D04FE0-3AEA-1069-A2D8-08002B30309DInProcServer32 HKEY_CLASSES_ROOTDriveshellexFolderExtensions HKEY_CLASSES_ROOTDriveshellexFolderExtensionsfbeb8a05-beee-4442-804e-409d6c4515e9 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders HKEY_LOCAL_MACHINESystemCurrentControlSetControlSession Manager HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerShell Folders HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume475c7950-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2CPCVolume475c7952-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2475c7952-e3d2-11e0-8d7a-806d6172696f HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerMountPoints2475c7950-e3d2-11e0-8d7a-806d6172696f HKEY_CLASSES_ROOTDirectory HKEY_CLASSES_ROOTDirectoryCurVer HKEY_CLASSES_ROOTDirectory HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorer HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAdvanced 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HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocServerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062LocalServer32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocHandler32 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062InprocHandlerX86 HKEY_LOCAL_MACHINESoftwareClassesHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062LocalServer HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062 HKEY_CLASSES_ROOTHKEY_LOCAL_MACHINESoftwareClassesCLSID0BB2765-6A77-11D0-A535-00C04FD7D062TreatAs 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Arrows keys are not working in Microsoft Excel

As you know, Excel sheet is frequently acclaimed as one of the most useful software that allows users to create spreadsheets, crunch numbers as well as prepare a business report. Usually, tapping the arrow keys to move from one cell to another. However, there are times when you might experience trouble in tapping them – for instance, they won’t work when you tap them. This kind of problem can be quite frustrating since no matter what you do, especially when you tap the arrow keys, instead of a single cell, it moves the entire spreadsheet. If you are one of the users who experience this problem, worry no more for this post will guide you on what you can do to fix it. When arrow keys won’t function as intended in Excel spreadsheets, it could be due to unintended behavior of the Scroll key or it could be related to some issues with the keyboard driver. Whatever the cause is, here are some suggestions you can check out to fix it.

Option 1 – Try to disable the Scroll Lock

The first thing you can do to fix this problem with arrow keys is to disable the Scroll Lock. Although doing this is easy, newer laptops don’t actually come with it so if your keyboard does not come with a scroll key, all you have to do is tap the Fn key and disable Scroll Lock. Aside from that, you could also use the on-screen keyboard to turn off the Scroll Lock. You will see its status on the Excel sheet which will help you to double-check. Moreover, you could also tap the Shift + F14 keys to toggle off the Scroll Lock. To use the on-screen keyboard to turn off Scroll Lock, follow the steps below.

Tap the Windows key and type “on-screen keyboard” and then tap Enter.
Once the on-screen keyboard is opened, you should see that the Scroll Lock is on the “On” position since the ScrLk keys are in blue.
Like pointed out earlier, you can utilize the Scroll Lock indicator located in the status bar as well as disable or enable the scroll key by using this feature on Microsoft Excel.

Option 2 – Try turning on the Sticky key

If disabling the Scroll Lock did not fix the problem, you can try turning on the Sticky Key instead. A lot of users reported that this option fixed the problem for them. So you should try to turn on the Sticky key and to do that, follow the steps below.

First, type “control panel” in the Start Search and click on Control Panel from the search results.
Next, select the “Turn On Sticky Keys” option and click on OK.
After that, go back and uncheck the “Turn On Sticky Keys” option. This should fix the malfunctioning arrow keys on Excel.

Option 3 – Try running the Hardware and Devices Troubleshooter

The first thing you can do to fix the problem is by running the Hardware Troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the problem with these function keys. To use it, refer to these steps:

The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
After opening Settings, look for the Update and Security option and select it.
From there, go to the Troubleshoot option located on the left-hand side of the list.
Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 4 – Update the keyboard driver

You can also update the keyboard driver to fix the problem. There are cases when an outdated or corrupted driver can fix the problem. To do so, follow the steps below.

Tap the Win + R keys to open the Run dialog box.
Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
From there, look for the keyboard driver and click on it.
Next, right-click on the keyboard driver and select the Update driver option.
After that, click the “Search automatically for updated driver software” option to proceed.

Option 5 – Reinstall the keyboard driver

If updating the keyboard driver didn’t help, then you might want to reinstall it. How? Follow the steps below.

Tap the Win + R keys to launch Run.
Type in MSC into the box and tap Enter or click OK to open the Device Manager.
After that, a list of device drivers will be displayed. Look for the keyboard driver, right-click on it and then select “Uninstall device”.
After that, unplug the device and restart your PC.
Then plug your device back in. Assuming your device is connected to your PC, open the Device Manager again.
Next, click on the Action button and click the Scan for hardware changes button. That should fix the problem

Note: You could also completely uninstall the driver and go directly to the manufacturer’s website and download the latest driver for your hardware and then install it.

How to Turn Bluetooth ON in Windows 11

Bluetooth perhaps is slowly becoming an outdated feature but sometimes you can really used it and need it. By default, in Windows 11 Bluetooth is turned OFF so if you need it, you will need to turn it ON first. Luckily turning it ON is easy and we will guide you through the process

Turning Bluetooth using the Quick Settings menu

The easiest and fastest way to turn the Bluetooth ON is using the quick setting menu:

Click on indicator icons located left of date and time in Taskbar
Click on the Bluetooth icon (if the icon is not displayed, click on the pencil icon, then click on Add and add Bluetooth icon from the list)
Right-click on the Bluetooth icon and select go to Settings
Go to Adding a Bluetooth Device to Windows 11 section

Switch it ON via Windows Settings

Open Windows settings by using ⊞ WINDOWS + I combination
Click on Bluetooth & Devices
Inside settings turn Switch to ON beside Bluetooth
Click + Add Device large button on top
Click Bluetooth
Select device in the list of found devices (make sure device is turned ON, it has Bluetooth sharing ON, and that it is in pairing mode)
If the device needs the password, type it in
When the message Your device is ready to go is showed on the screen click on the Done

Advice on Bluetooth devices

Note that the Bluetooth devices you connect to Windows 11 stay linked to your PC unless you pair them with a different PC, smartphone, or tablet later. After a time, most Bluetooth devices power down automatically to save battery life. To continue where you left off, either power the Bluetooth device up (if it has a power button) or press a button on a keyboard or mouse, and it should automatically turn on and reconnect with your PC. If you’re having trouble connecting your Bluetooth device, make sure that Windows 11 is fully updated and that you’ve installed any drivers that came with your device. Make sure that the device is fully charged or that it has a fresh set of batteries. while Windows is searching. You’ll need to remove the device from Windows 11 first and then attempt to pair it with your PC again.

Removing devices

If you need to remove (un-pair) a Bluetooth device, just open Windows Settings and navigate to Bluetooth & Devices. Locate the name of the device that you want to remove, click the three dots button in the corner of its square and select Remove Device.

PDF text disappears when editing or saving

If you are trying to save a file in a PDF format on your Windows 10 computer but then the PDF text content in an Adobe file suddenly disappears, then read on. This post will give you more insight into this issue. This kind of issue is rare and mostly occurs in forms that you can fill upon. In such a case, the text you enter in the form vanishes right after you click the Save button. One of the benefits of working with PDF files is that it has the ability to compress high-quality files to relatively small file sizes. This is really useful especially when you are saving hard drive space and you’re working with limited storage resources. However, these files can contain layered content if they are created from layered documents using applications like Adobe InDesign. Consequently, a single page of the PDF file can contain different layers with different content. So if you try to save or print a PDF file that contains layered content, the elements will disappear from the PDF. To resolve this issue, you can try to merge or flatten the file since it will help keep the changes in the PDF file. On the other hand, you can no longer make any alterations or form data once you flatten the file. Another thing to keep in mind is that merging or flattening the file can’t be undone so you might want to save another copy of the file before you proceed.

Option 1 – Print to PDF

First, you have to open the desired PDF file and tap the Ctrl + P keys to open the Print dialog box.
After that, select the “Microsoft Print to PDF” option as the printer.
Once the action is confirmed, it will regenerate another version of the PDF file with the default settings and merge all the existing layers into a single layer.
On the other hand, you can also click on the “File” menu of the PDF file and select Print.
From there, click on the Print button and select “PostScript (*.ps)” as the “Save as” type to save a PostScript copy of the original PDF file.
Once you’re done, double click on the .ps file to open the file in the Adobe Distiller which will flatten the file automatically and convert it to a PDF file with only one visible layer.

Option 2 – Save the PDF file as an Optimized PDF file

If you are using the Acrobat Reader Pro version such as the Acrobat Pro, Foxit, and so on, you can try to flatten the layers by saving the PDF file as an Optimized PDF file. Refer to these steps to do so:

Select File > Save as > Optimized PDF.
Next, select the Transparency checkbox from the Settings window that opens.
Then click on the Save button to apply and save the changes made. After that, the PDF text content should not disappear when you try to save a file on your Windows 10 computer.

Fix File Explorer stuck on Working on it…

One of the most useful utilities on a Windows 10 computer is the Windows File Explorer. It is undeniably one of the File Managers out there full of features on all the platforms. However, it is not without its issues and one of the most common ones most users encounter is when you are trying to open a folder or a location on File Explorer and it displays a message saying, “Working on it…” as it tries to load the content of that location or folder. This kind of issue mainly occurs to computers that run on an HDD although that doesn’t mean that it can’t happen to other computers that run an SDD. And so if the File Explorer on your Windows 10 computer keeps getting stuck on the “Working on it…” message along with a green animation bar moving very slowly while loading the contents of the folder, then it’s best if you follow the options given below to resolve this problem.

Option 1 – Try deleting the contents of the Automatic Destinations folder

Tap the Win + R keys on your keyboard to open the Run utility.
And then type “%AppData%MicrosoftWindowsRecentAutomaticDestinations” and hit Enter to open this location.
From there, select all the files and tap the Shift + Delete key combination.
After that, you will get a prompt that will ask you if you want to delete all the files permanently, just click on Yes. This will delete all the Quick Access cache.
Now check if you can now open a folder or a location without the “Working on it…” message.

Option 2 – Try to rebuild the Search Index

First, open the Indexing Options using the Search bar.
Next, click on the appropriate listing, e.g. Users folder.
After that, click on the Advanced button. This will open a mini-sized window and from there, go to the Index Settings tab.
Then click on the “Rebuild” option under the Troubleshooting section.
Now click on OK after the rebuilding is completed. This should rebuild the search index for all the files and thus, fix the File Explorer stuck on the “Working on it…” message.

Option 3 – Try to optimize the folder for General Items

You might also want to try optimizing the folder for General Items as it can help the File Explorer to load the contents faster.

Just right click on the folder that takes time to load the contents in it and is showing the “Working on it…” message.
After that, click on Properties to open the Properties mini window.
From there, go to the Customize tab and click on the drop-down menu to “Optimize this folder for” under the “What kind of folder do you want?” section and then select General Items.
Then check the checkbox with a label that says, “Also apply this template to all subfolders” and click on the OK button to save the changes.
Restart File Explorer and check if the problem is now fixed or not.

Option 4 – Try performing a System Restore

Running System Restore can also help you resolve whatever issue that’s causing the “Working on it…” message. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

Tap the Win + R keys to open the Run dialog box.
After that, type in “sysdm.cpl” in the field and tap Enter.
Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Fix Windows Update error 0xC1900209

What is Windows Update Error 0xC1900209? Before you can install any updates on your Windows 10 computer, there are a lot of conditions that have to be fulfilled and one of these conditions is software compatibility. It is one of the important factors in installing Windows Updates. So if one of the software in your computer is not compatible with the new Windows Update for your OS, then the Windows 10 setup will not proceed and will block the installation of the new update. This both applies to the cumulative updates and feature updates. In such cases, you will get the following error message when you run Windows Update:

“0xC1900209, Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again.”

This error message comes under the umbrella of the Windows 10 pre-upgrade validation using Setup.exe. And for you to identify the incompatible app, you need to grab a Windows 10 install image using the Windows Media Creation tool to download the suitable Windows 10 version and mount it. After that, execute the setup.exe file that’s located in the root folder of the Windows 10 install image. Once you execute the setup file, the upgrade wizard will give you a list of incompatible apps. Once you have determined which software is not compatible with the Windows Update, there are two options you can try to resolve the Windows Update error 0xC1900209 – you can either try to update the conflicting software or uninstall it. For more details, follow the given options below.

Option 1 – Try to update the conflicting software

If you are using an older version of the software that’s in conflict with the Windows Update, you might want to update it to its latest version and then try to apply the updates again to your Windows 10 computer. You can update the concerned software by visiting the official website of the software or any of its distribution sources. On the other hand, you can also use the Check for updates feature of that particular software if it’s available.

Option 2 – Try to uninstall the conflicting software

If updating the problematic program didn’t work, the next option you can try is to uninstall it. All you have to do is follow these steps to uninstall it successfully:

Tap the Win + R keys to open the Run dialog box.
Then type “appwiz.cpl” in the field and tap Enter to open the Programs and Features in Control Panel.
Next, arrange the list of installed programs in the order of the installation date.
After that, look for the problematic program and right-click on it, and then select Uninstall.
Once the uninstallation process is done, restart your computer and see if the Windows Update error 0xC1900209 is fixed or not.

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