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On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected. The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.

FindYourMaps is a Google Chrome Browser Extension developed by Mindspark. This extension hijacks your home page and new tab page changing them to MyWebSearch.com in order to display ads more efficiently.

While using this extension you will see additional pop-up ads, sponsored content, and unwanted ads (that are sometimes not ever relative to your search query) displayed throughout your browsing sessions, cluttering up the pages and sometimes even going over page parts, making some pages unreadable.

Several anti-virus applications have marked this Extension as a Browser Hijacker due to its data mining behaviors and ad injections and were marked for removal by most of them.

About Browser Hijackers

Browser hijacking is a very common type of internet fraud where your web browser configurations are modified to allow it to do things you never intend. Practically most browser hijackers are made for advertising or marketing purposes. These are typically used to force visitors to a specific website, manipulating web traffic to generate ad revenue. However, it is not that innocent. Your web safety is jeopardized and it is extremely annoying. What’s more, hijackers will make the whole infected system fragile – other harmful malware and viruses would use these opportunities to get into your system very easily.

Indications of browser hijack

There are many symptoms that indicate the browser is highjacked: your home page is reset to some unknown site; you observe new unwanted favorites or bookmarks added, typically directed to ad-filled or porn websites; The default search page of your web browser is modified; you see many toolbars on the browser; you observe numerous ads show up on the browsers or display screen; your browser has instability issues or displays frequent errors; you cannot go to specific sites such as home pages of security software.

How it infects your computer

A browser hijacker could be installed on your PC when you check out an infected website, click an e-mail attachment, or download something from a file-sharing website. They also come from add-on programs, also known as browser helper objects (BHO), web browser plug-ins, or toolbars. A browser hijacker could also come bundled up with some free application which you inadvertently download and install the browser hijack, compromising your PC security. Browser hijackers can record user keystrokes to gather potentially invaluable information leading to privacy concerns, cause instability on computers, drastically disrupt user’s browsing experience, and ultimately slow down the system to a point where it will become unusable.

How to fix a browser hijack

The one thing you can try to remove a browser hijacker is to locate the malware inside the “Add or Remove Programs” list of the Windows Control Panel. It may or may not be there. When it is, uninstall it. But, many hijacking codes aren’t very easy to remove manually, as they go much deeper into your operating system. On top of that, manual removal demands you to carry out several time-consuming and tricky procedures that are very hard to carry out for novice computer users. Anti-malware application is incredibly efficient when it comes to picking up and eliminating browser hijackers that standard anti-virus software has overlooked. Safebytes Anti-Malware features a state-of-the-art anti-malware engine to help you avoid browser hijacking in the first place, and clean up any pre-existing problems. Along with the anti-virus tool, a system optimizer, like SafeBytes’s Total System Care, could help you in deleting all associated files and modifications in the computer registry automatically.

What you can do if Virus Stops You From Downloading Or Installing Anything?

Viruses may cause a great deal of damage to your computer. Certain malware goes to great lengths to stop you from downloading or installing anything on your computer system, particularly antivirus programs. If you’re reading this now, you have probably realized that a malware infection is a reason behind your blocked net connectivity. So how to proceed when you want to download and install an anti-virus application such as Safebytes? Do as instructed below to get rid of the malware by alternate methods.

Start Windows in Safe Mode

If any virus is set to load automatically when Windows starts, stepping into Safe Mode could very well block this attempt. Since only the minimum applications and services start-up in Safe Mode, there are seldom any reasons for conflicts to occur. Below are the steps you have to follow to remove malware in Safemode. 1) At power-on/startup, press the F8 key in one-second intervals. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and hit ENTER. 3) When this mode loads, you should have an internet connection. Now, utilize your browser to download and install Safebytes. 4) As soon as the application is installed, allow the scan run to remove trojans and other threats automatically.

Obtain the anti-malware program in an alternate internet browser

Some malware might target vulnerabilities of a specific browser that obstruct the downloading process. If you are not able to download the security program using Internet Explorer, this means malware is targeting IE’s vulnerabilities. Here, you must switch to another internet browser like Chrome or Firefox to download the Safebytes application.

Run anti-virus from your pen drive

Another option would be to create a portable antivirus program onto your USB stick. Adopt these measures to employ a flash drive to fix your infected computer system. 1) Download the anti-malware program on a virus-free computer. 2) Plug the Flash drive into the uninfected computer. 3) Double-click the Setup icon of the anti-malware software to run the Installation Wizard. 4) Choose the USB flash drive as the location for saving the file. Follow the directions to finish the installation process. 5) Now, plug the thumb drive into the infected computer. 6) Double-click the Safebytes Anti-malware icon on the pen drive to run the program. 7) Click on “Scan Now” to run a complete scan on the affected computer for viruses.

Highlights of SafeBytes Anti-Malware

These days, an anti-malware program can protect your laptop or computer from different forms of online threats. But how do choose the right one amongst several malware protection software that’s available out there? Perhaps you might be aware, there are numerous anti-malware companies and tools for you to consider. A few of them are great and some are scamware applications that pretend as legitimate anti-malware programs waiting around to wreak havoc on your personal computer. You have to be careful not to pick the wrong application, particularly if you purchase a paid software. One of the highly recommended software by industry experts is SafeBytes Anti-Malware, well-known security software for Windows computers. Safebytes is among the well-established PC solutions firms, which offer this comprehensive anti-malware program. Through its cutting-edge technology, this software will help you protect your computer against infections caused by different types of malware and similar internet threats, including spyware, adware, trojans, worms, computer viruses, keyloggers, potentially unwanted program (PUPs), and ransomware.

SafeBytes has great features when compared with various other anti-malware programs. These are some of the great features included in the tool.

Real-time Threat Response: SafeBytes delivers complete and real-time security for your PC. They are extremely efficient in screening and getting rid of different threats because they are continuously revised with the latest updates and safety measures. World-class AntiMalware Protection: By using a critically acclaimed anti-malware engine, SafeBytes offers multilayered protection which is made to find and eliminate viruses and malware which are hidden deep in your computer’s operating system. Web Filtering: Safebytes allots all websites a unique safety rating that helps you to have an idea of whether the webpage you’re about to visit is safe to view or known to be a phishing site. Very Low CPU and RAM Usage: SafeBytes is a lightweight tool. It consumes a very small amount of processing power as it runs in the background so you are free to use your Windows-based computer the way you want. 24/7 Assistance: SafeBytes provides 24/7 technical support, automatic maintenance, and upgrades for the best user experience. To sum it up, SafeBytes Anti-Malware offers outstanding protection combined with very low system resource usage with great malware prevention and detection. You can rest assured that your PC will be protected in real-time once you put this software program to use. You will get the very best all-around protection for the money you pay on SafeBytes anti-malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you don’t wish to use an automated tool and prefer to eliminate FindYourMaps manually, you could do so by going to the Windows Add/Remove Programs menu in the control panel and deleting the offending software; in cases of web browser add-ons, you can remove it by visiting the browser’s Add-on/Extension manager. It’s also advised to factory reset your web browser settings to their default state. To ensure the complete removal, manually examine your hard drive and Windows registry for all of the following and remove or reset the values as needed. Please be aware that this is for experienced users only and might be challenging, with incorrect file removal causing additional PC errors. Furthermore, some malware is capable of replicating itself or preventing deletion. Completing this task in Safe Mode is recommended.

What is 0x8007043c Error Code?

Have you ever come across 0x8007043c error message pop up on your PC? If yes, then you should know that this error message is generated when any corresponding process or operation cannot be completed successfully by the application. This is a critical Windows OS Error message that should be fixed immediately.

Solution

Error Causes

The 0x8007043c error code is usually triggered by the following reasons:

• Missing or corrupt registry files
• Failure to update Windows Installer
• Viruses and Spyware

Common signs of this error code are pop-up messages, program lock-ups, problems with opening documents, and screen freeze.

Further Information and Manual Repair

As soon as you experience this error on your PC, it is advisable to repair it immediately because this error poses high-security risks. Malwares and viruses are notorious for data theft. To fix the 0x8007043c error on your PC, you don’t need to take on the services of an IT professional. This error code is rated as easy to repair. By following the instruction and repair solutions given below, you can easily fix this Window error 0x8007043c in a couple of minutes by yourself. Here’s what you need to do:

Step 1: Scan for Viruses and Spyware

To stop hackers from sneaking into your PC and stealing your confidential data, you must first scan your computer for viruses and spyware on your PC. It is advisable to use a powerful antivirus to ensure your computer is totally virus and spyware clean.

Step 2: Download and Install a Registry Cleaner

After you scan for viruses, you should now download and install a registry cleaner. This is needed because an antivirus does not detect corrupt registry entries. To detect such entries, the registry cleaner tool is the best. After you download a registry cleaner on your system, click the scan button. You will have to wait for a few seconds for the scanning to finish. Once the scanning is complete, click on the ‘Repair’ button to fix the errors. After fixing all the errors, restart your computer. This is important because the registry changes will only come into effect after the system restarts. By following these 2 simple steps, you can easily resolve the 0x8007043c error on your system. However, to prevent this error from occurring again, it is recommended to run the antivirus every time you use your PC.

One of the common causes of Blue Screen of Death or BSOD errors is system driver files due to varying reasons. So if you encounter a Stop error caused by some system driver files such as isapnp.sys, gv3.sys, storahci.sys, or myfault.sys, on your Windows 10 PC, then this post should help you fix the problem. These system driver files are associated with different error codes. The isapnp.sys file is related to the following error codes:

• SYSTEM SERVICE EXCEPTION
• PAGE FAULT IN A NONPAGED AREA
• KERNEL DATA INPAGE
• SYSTEM THREAD EXCEPTION NOT HANDLED
• IRQL NOT LESS EQUAL
• KMODE EXCEPTION NOT HANDLED.

While the gv3.sys file is related to the following BSOD error codes:

• IRQL NOT LESS EQUAL
• KMODE EXCEPTION NOT HANDLED
• PAGE FAULT IN NONPAGED AREA.

On the other hand, the storahci.sys file is related to these error codes:

• IRQL NOT LESS EQUAL
• KMODE EXCEPTION NOT HANDLED
• PAGE FAULT IN NONPAGED AREA.

And the myfault.sys file is associated with this error code: SYSTEM SERVICE EXCEPTION. Although this system driver file causes different kinds of Blue Screen errors, some of their potential fixes are quite the same so you need not carry out tons of troubleshooting steps. But before you troubleshoot the problem, you might want to check out System Restore first, especially if you create a System Restore point from time to time. To perform System Restore, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first and boot your computer into Safe Mode.

Option 1 – Use the System Configuration utility

Note that this first fix is only applicable for Blue Screen errors associated with the myfault.sys file.

• In the Cortana Search box, type “MSConfig” and click on the “System Configuration” entry to open it.
• After opening System Configuration, go to the Processes tab.
• Then scroll down and look for the “Digital Line Detection” process and disable it.
• Now restart your computer and check if the Stop error is fixed or not.

Option 2 – Try to update, rollback or disable related device drivers

Incompatible and outdated drivers can also cause computer malfunctioning or crashing as well as Blue Screen errors. To fix that, you can update, roll back or disable the device drivers in your computer.

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• After opening the Device Manager, from the list of device drivers, look for the “WIN ISA Bus Driver” if you are facing a Stop error related to the isapnp.sys file. While you have to look for the Sony Recovery CDs PCG-Z1RAP Series device drivers if you face a Stop error concerning the gv3.sys file. For the storahci.sys, on the other hand, look for any outdated drivers and update them.
• To update or roll back or disable these drivers, just right-click on each one of them, and depending on your preference, you can either select “Update driver”, “Disable device” or “Uninstall device”.
• After that, restart your PC and see if it helped in fixing the Blue Screen error.

Option 3 – Use System File Checker

One of the built-in tools in Windows that you can use to fix Blue Screen errors is the System File Checker. This built-in command utility can help you restore corrupted or missing files as well as replace bad and corrupted system files. Chances are, any of the aforementioned system driver files might be corrupted so to fix them, use System File Checker.

• First, right-click on the Start button and click on the “Command Prompt (Admin) option.
• Next, type in the sfc /scannow command and hit Enter to execute it.

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Now restart your computer.

Option 4 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors. You can find it in Settings, under the Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options.
• Note that you might have to boot your PC into Safe Mode.

SpeedItUp is a potentially unwanted application made by MicroSmarts LLC. The program claims to optimize RAM, clean the registry, and boost internet connection speed. It is designed to speed up your computer by removing some background processes. While not malicious itself, SpeedItUp Free and its variations are often installed via third-party installer bundles, causing many users to unwittingly install the program. Aliases of the program include CheckMeUp, SpeedCheck, SpeedChecker, SpeedItUp Free, Speeditup-Checkup, and Speeditup-Nova. While intended to speed up the performance, its background processes and startup tasks may actually slow PCs down in some cases. Some versions of SpeedItUp also include a browser extension.

About Browser Hijackers

Browser hijacking is a type of unwanted software program, usually a web browser add-on or extension, which causes modifications in the browser’s settings. Browser hijacker malware is designed for a number of reasons. Typically, browser hijacking is used for earning advertising revenue that comes from forced advert mouse clicks and website visits. Though it might seem naive, these tools are designed by vicious individuals who always attempt to take full advantage of you, so that hackers can make money from your naive and distraction. On top of that, hijackers can make the whole infected system vulnerable – other destructive malware and viruses would grab these opportunities to get into your computer effortlessly.

Symptoms of browser hijack

There are many symptoms that could indicate a browser hijacking: your web browser’s homepage is suddenly different; your web browser is constantly being redirected to adult sites; the default online search engine has been changed and your browser security settings have been brought down without your knowledge; discover new toolbars which you did not add; your internet browser displays endless pop-up windows; your internet browser has become unstable or starts running slowly; Inability to navigate to certain websites, particularly anti-malware as well as other security software sites.

How they infect computer systems

A browser hijacker can be installed on your computer or laptop if you check out an infected site, click an email attachment, or download something from a file-sharing site. They may also originate from any BHO, browser extension, add-on, toolbar, or plug-in with the malicious objective. A browser hijacker can also come bundled up with some freeware that you inadvertently download to your PC, compromising your internet security. An example of some notorious browser hijacker includes Babylon, Anyprotect, Conduit, DefaultTab, SweetPage, Delta Search, and RocketTab, but the names are regularly changing.

The best ways to remove a browser hijacker

Certain kinds of browser hijackers can be removed from the computer by deleting malicious applications or any other recently added shareware. Often, it can be a challenging task to discover and get rid of the malicious piece because the associated file could be running as part of the operating system process. Moreover, manual removals demand deep system knowledge and thus can be quite a difficult job for novice computer users. Experts always recommend users remove any malware including browser hijackers by using an automatic malware removal tool, which is better, safer, and quicker than the manual removal method. One of the greatest tools for repairing browser hijacker malware is Safebytes Anti-Malware. It will help you remove any pre-existing malicious software in your system and provides you real-time monitoring and protection from the latest threats. Together with the anti-virus tool, a PC optimizer will help you in deleting all associated files and modifications in the computer registry automatically.

Virus Blocking Internet And All Antivirus Software? Do This!

Every malware is detrimental and the effects of the damage will vary based on the specific type of malicious software. Some malware goes to great lengths to stop you from installing anything on your computer, particularly anti-virus software programs. If you are reading this article, you probably have got affected by a virus that prevents you from installing a computer security program such as Safebytes Anti-Malware. Refer to the instructions below to remove malware through alternative ways.

Install antivirus in Safe Mode with Networking

If the virus is set to load immediately when Microsoft Windows starts, getting into safe mode could block this attempt. Since only the minimum applications and services launch in Safe Mode, there are seldom any reasons for conflicts to occur. Listed here are the steps you have to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (go to Microsoft site for instructions on Windows 8 and 10 computers). 1) At power on/start-up, tap the F8 key in 1-second intervals. This would conjure up the “Advanced Boot Options” menu. 2) Use the arrow keys to select Safe Mode with Networking and hit ENTER. 3) As soon as this mode loads, you should have an internet connection. Now, make use of your internet browser normally and navigate to https://safebytes.com/products/anti-malware/ to download Safebytes Anti-Malware. 4) After the software is installed, allow the diagnostic scan run to remove trojans and other malware automatically.

Obtain the anti-malware software in a different internet browser

Some malware mainly targets particular web browsers. If this is your situation, utilize another internet browser as it could circumvent the virus. When you suspect that your Internet Explorer happens to be hijacked by a trojan or otherwise compromised by cybercriminals, the most effective plan of action would be to switch to a different web browser such as Chrome, Firefox, or Safari to download your favorite computer security program – Safebytes Anti-Malware.

Run antivirus from a pen drive

To successfully eliminate the malware, you might want to approach the issue of running an antivirus software program on the affected computer from a different angle. Adopt these measures to employ a flash drive to clean your corrupted computer. 1) Download Safebytes Anti-Malware or MS Windows Defender Offline onto a clean PC. 2) Insert the USB drive onto the same system. 3) Double click on the exe file to open the installation wizard. 4) Select the USB stick as the destination for saving the software file. Follow the on-screen instructions to complete the installation process. 5) Unplug the pen drive. You may now use this portable antivirus on the infected computer system. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Press the “Scan” button to run a full computer scan and remove viruses automatically.

Protect Your PC & Privacy With SafeBytes Anti-Malware

Do you want to install the very best anti-malware application for your computer system? There are several applications available that come in paid and free versions for Microsoft Windows computers. Some of them do a good job in eliminating malware threats while many will damage your computer themselves. You must opt for a company that builds industry-best anti-malware and has gained a reputation as reliable. When considering the reliable software programs, Safebytes Anti-Malware is certainly the highly recommended one. SafeBytes can be described as a powerful, real-time antivirus application that is designed to assist everyday computer users in protecting their computer from malicious threats. With its outstanding protection system, this tool will automatically detect and get rid of most of the security threats, which include viruses, adware, browser hijackers, ransomware, PUPs, and trojans. SafeBytes anti-malware takes PC protection to a whole new level with its advanced features. Let’s have a look at some of them below: Active Protection: SafeBytes provides 100 % hands-free real-time protection which is set to monitor, prevent and get rid of all computer threats at its very first encounter. They are very effective in screening and getting rid of numerous threats because they are continuously revised with the latest updates and alerts. Antimalware Protection: This deep-cleaning anti-malware software goes much deeper than most anti-virus tools to clean out your PC. Its critically acclaimed virus engine locates and disables hard to remove malware that hides deep inside your PC. SuperSpeed Scanning: SafeBytes’s very fast malware scanning engine lessens scanning times and extends battery life. At the same time, it will effectively identify and eliminate infected files or any online threat. Web Security: SafeBytes provides an instant safety rating about the web pages you are about to visit, automatically blocking dangerous sites and make sure that you’re certain of your online safety while browsing the net. Lightweight Utility: This program is not “heavy” on the computer’s resources, so you’ll not notice any performance difficulties when SafeBytes is operating in the background. Premium Support: Support service is readily available for 24 x 7 x 365 days through chat and email to answer your questions.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SpeedItUp without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SpeedItUp

Windows 11 is getting adopted more and more each day, and how more and more users are installing it some smaller bugs show up. One of the things that have manifested lately is that in some cases installation assistant is not working throwing error 0x8007007f at you while you try to finish the update of Windows. If you are one of the users that are experiencing this kind of annoyance, we have a solution for you. Follow this guide as presented and repair this annoying error.

Run installation assistant as administrator

This is the most simple solution that can solve problems right away and it is advised to be tried first.

1. Download standalone Installation assistant installer from Microsoft website here
2. Go to the location where you had the file downloaded
3. Right-click on file
4. Click on Run as administrator
5. On the permission box, click YES

Disable antivirus and/or firewall software

Antivirus or firewall software can sometimes interfere with Windows’s update and prevent for any reason download or installation of files they consider not safe. If the first solution has not provided success turn off your antivirus or firewall software and try again to install updates by running them as administrator. Now, how many different antivirus or firewall applications are unique pieces of software it would take too much time to cover all of them but usually and most commonly if you right-click on the taskbar icon of security app most of the time you will have either option to open it and close it or simply just to snooze it for some time.

Set the compatibility

If you are still having issues with installing updates try setting compatibility mode for the installer.

1. Download standalone Installation assistant installer from Microsoft website here
2. Go to the location where you had the file downloaded
3. Right-click on file
4. Click on properties
5. Go to the Compatibility tab
6. Click on Run this program in compatibility mode for:
7. Choose Windows 7
8. Click on APPLY
9. Run installer

Run SFC scan

If you are still facing installation issues there is a high chance there is something wrong with Windows system files. Luckily Windows itself has a built-in tool to address these issues and fix them.

1. Open command prompt as administrator by pressing Start and searching for the command prompt and then on right-clicking on run as administrator
2. Once the command prompt opens type in SFC / SCANNOW and press ENTER
3. Wait for the whole process to complete and then restart your system

KMODE_EXCEPTION_NOT_HANDLED – What is it?

Some users installing or upgrading to Windows 10 experienced the theKMODE_EXCEPTION_NOT_HANDLED Blue Screen of Death (or commonly known as BSOD) error. This error can be due to different types of things, ranging from software to driver issues. When you experience this BSOD error while trying to install Windows 10, it will prompt you to restart your computer every single time you experience it. In most cases, you will also not be able to proceed with the Windows 10 set-up.

Solution

Error Causes

The “KMODE_EXCEPTION_NOT_HANDLED” error is normally caused by:

• Hardware incompatibility
• A faulty device driver or system service

Further Information and Manual Repair

You won’t be able to successfully upgrade or set up Windows 10 if you continue to encounter this BSOD error. Note that this error will always prompt your computer to restart every time it happens, preventing you from completing the Windows 10 set-up.

If you’re not tech-savvy or not capable of debugging this issue, it’s highly advisable to proceed with the basic troubleshooting techniques available in this link.

After troubleshooting, below you’ll find a few solutions to rectify the issue.

Method 1 – Check The Cause of The BSOD Error

Two common causes of the KMODE_EXCEPTION_NOT_HANDLED issue are hardware incompatibility and faulty device driver or system service.

If you experience this error, check first if any of your newly installed hardware is compatible with Windows 10. You can find the required hardware for Windows 10 from this link. 

If all your hardware is compatible with Windows 10, you might need to check the device driver or system service. Review the bug check message. If any of the drivers you have is listed in the message, either disable or uninstall them before upgrading or setting up Windows 10.

You might also find it useful to check the System Log available in the Event Viewer for other error messages that can help you figure out the driver or device that’s causing the error. Running hardware diagnostics can also be useful.

Method 2 – Disable (or preferably uninstall) Software Before Upgrading

If you’re upgrading Windows 10 from Windows 7 or Windows 8.1, you might need to disable or uninstall the software first. First, try uninstalling your Antivirus utility before starting the upgrade. Restart a few times before starting the Windows 10 installation. If you’re upgrading using the Windows 10 update, make sure that you disconnect from your Wi-Fi or Internet LAN (Ethernet) connection as soon as the download reaches 100% before attempting to start the set-up. Other users also reported that the cause of the KMODE_EXCEPTION_NOT_HANDLED issue is BitDefender. If this is what happened in your case, it will show in the error message such as KMODE_EXCEPTION_NOT_HANDLED (bdselfpr.sys). Users reported that a common solution for this is renaming the file. In the case of BitDefender, try renaming it to bdselfpr.s__. However, make sure to do this cautiously. Sometimes, renaming a file will even do more damage than good.

Method 3 – Disable/Disconnect From Hardware

If you’re connected to any general USB devices (such a smart card reader), disable it. If your computer is connected to other external devices, disconnect all of them. Examples of this include gaming controllers, printers, external hard disk, USB keys, and other non-essential devices).

Method 4 – Other Troubleshooting Steps

Other troubleshooting steps include:

• Upgrade using an .ISO file, instead of directly upgrading from Windows Update. When you do this, make sure you’re disconnected from the Internet during installation. If the process started and you forgot to disconnected, it’s best to restart the installation.
• If you’re connected to a domain while trying to set up Windows 10, disconnect and use a local account.
• If you’re using a SCSI hard disk, connect a thumb drive with the drivers for your storage device. While Windows 10 is setting up, click on the Custom Advanced Option. Using the thumb drive, use the Load Driver command to load the SCSI drive.
• Another possible cause of this error is due to BIOS incompatibility. BIOS issues can be solved by upgrading your version of your system BIOS. If you don’t know how to do this, refer to your BIOS manufacturer’s website.

Method 5 – Use A Trusted Automated Tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.

It really sucks when you can’t fully enjoy the newest version of your favorite OS.

Windows 11 is still relatively fresh and consequently has some annoying little bugs that really ruin our experience. The good news is that you’re not alone and most of them are easy to fix.

Here are 5 commonly reported Windows 11 issues and what you can do to get rid of them.

1. Windows 11 audio problems

One of the absolute most irritating things in the world is struggling with the sound on your computer. Windows 11 users have reported facing the issue of low or no sound. If you’re currently experiencing the same frustration, you can be relieved. Chances are fixing it will only take a few minutes.

The first thing to check would be whether you accidentally muted your device by pressing the mute button on your keyboard. Yes, we know it sounds a lot like the old “have you tried turning it off and on again?” But it’s important to leave no stone unturned, and the most obvious things are usually the ones we easily overlook.

Moreover, if you have several audio output sources, check whether the right one is selected. You can do this via the Action Center or through Settings. If you want to use the same source every time, we also recommend you set it as the default one.

It’s also important to have a good, up-to-date audio driver. More often than not, this will be the true cause of your audio struggles. Make sure to update your driver, and if that doesn’t work out, you can always un- and reinstall it or install a different one. 

Lastly, if all attempts remain unsuccessful, run the audio troubleshooter to figure out what’s actually going wrong.

2. Unable to find files

Such a powerful new operating system, yet it can’t seem to do the simplest thing imaginable? The File Explorer not responding on Windows 11 is one of the most frustrating and most common problems with Microsoft’s newest iteration of its awesome OS.

However, 9/10 times it can be fixed by simply restarting your PC. You could also try killing the Windows Explorer process in the Task Manager and then rerunning it.

If these don’t help, check whether there are any pending Windows 11 updates. A single missing update can compromise your PC’s functionality, so always make sure to install them all on time. 

Should none of that work, then there are other ways to solve the File Explorer problem. However, then the issue is probably a bit deeper and it’s no longer in the ‘easy fix’ territory.

3. Start menu not working

Just like the File Explorer, the Start menu is a fundamental element of your OS. So, it’s only natural that its malfunction grinds your gears. It may be more customizable than on previous Windows versions, but it doesn’t always work smoothly. 

If you’re facing the so-called Start menu critical error, there are a few things this could be caused by. Usually it means you turned off your system while an important update was still being installed, there is a corrupt file on your PC, or Windows forcefully stopped a program. 

Whatever the reason, the solution should be pretty simple. Try the basic steps: restarting your File Explorer (like we explained above) and signing out and back into your account. If that doesn’t do anything, you may want to try uninstalling third-party start menu apps (if you have any), since they can interfere with your default programs’ functionality.

Now, those are the easy fixes. If you get nowhere with them, you might need to identify the root cause and search for more complex solutions than that.

4. Snipping tool not working

Our beloved screenshot tool was introduced with Windows 10 and Microsoft decided to keep it. However, you were probably just as disappointed as us when you tried to run it and failed. 

Normally, this can be fixed by installing the latest Out-of-band (OOB) update, or even pending updates in general. Even if your system appears to be up-to-date, run the checker just in case.

Another cool thing Windows 11 lets you do is ‘Repair’ and ‘Reset’, which is the easiest way to troubleshoot your Snipping tool. If this fails, you can also try the good old un- and reinstall method. Simply uninstall the tool through the Control Panel and reinstall it from the Microsoft Store.

Furthermore, in the case of an upgrade from Windows 10 to 11, it may be that the old Snipping tool version is interfering with the launch of the new one. If you don’t care that much about the additional options available with the enhanced screenshot tool, you can use the old version instead.

Simply go to your C Drive, find the Windows.old folder, search for the tool and open it from there. Make sure to pin it to your taskbar as well, if you know you’re going to use it often.

5. Can’t install the latest update

The latest Windows 11 version, 22H2, has brought tons of enhancements to our dearest operating system. Unfortunately, a lot of users still haven’t had the opportunity to experience it. A mere update of your OS version should be the one thing that goes smoothly, but sometimes that’s not the case.

Failure to install 22H2 can be caused by a few things. Most commonly, the issue is caused by lack of storage space or corrupted files, but there could be other culprits.

There are a couple of things you could try. For example, it’s crucial that your drivers be up-to-date and some important services be enabled. These are: Windows Modules Installer, Background Intelligent Transfer Service, Cryptographic Service, Windows Update services.

To enable them, search ‘Services’, find the service you need and right-click on it. Open ‘Properties’ and select the startup type ‘Automatic’.

It may also be necessary to unplug all peripherals that aren’t crucial and disable third-party antivirus tools until after the update is finished. 

Ultimately, you can run the Windows Update troubleshooter to detect and fix other possible issues.

Summary

Tiny bugs like these are nothing out of the ordinary. That said, we still all hate when they happen.

Hopefully some of our solutions have helped you to a smoother Windows 11 experience. But if you’re still struggling, feel free to reach out to us. We’d be happy to help!

Microsoft just released Windows 11 Insider build 22000.71. Let’s dive in and see what it brings with you.

Changes and features

New entertainment widget. The entertainment widget allows you to see new and featured movie titles available in the Microsoft Store. Selecting a movie will direct you to the Microsoft Store to see more information about that title. Just open widgets and click or tap on the “Add widgets” button and choose the entertainment widget. For now, the entertainment widget is available for Insiders in the following countries: US, UK, CA, DE, FR, AU, JP. The new context menus and other right-click menus have been updated to use acrylic material. We are testing the usability of a SplitButton for making new folders and files in the File Explorer command bar. The Taskbar previews (when you mouse-over open apps on the Taskbar) have been updated to reflect the new visual design of Windows 11.

Fixes

Taskbar:

• We fixed an issue where if you drag app icons on the Taskbar to rearrange them, it was making the apps launch or minimize when you released the icon.
• Using a long press with a touch on an app icon in the Taskbar to open the jump list should now work.
• After right-clicking the Start icon in the Taskbar, clicking somewhere else should now dismiss the menu more reliably.
• Shift + Right-click on an app icon in the Taskbar will now bring up the window menu like it used to and not the jump list.
• We’ve addressed an issue that was making your mouse move slowly when hovering over the Taskbar previews.
• We’ve included the fix for an issue when using multiple Desktops where an app icon in the taskbar might give the appearance of multiple windows being open when that wasn’t the case on that Desktop.
• When using the Amharic IME you should no longer see an unexpected X next to the IME icon in the taskbar.
• The issue where if you click on the input indicator on the Taskbar and it would unexpectedly highlight Quick Settings has been fixed.
• When you hover over Task View, the preview flyout for your Desktops will no longer pop back up after using Esc to dismiss them.
• We made a fix to address an issue where explorer.exe might crash after hovering over the Task View icon in the Taskbar.
• We fixed an issue where the selected date in the calendar flyout was out of sync with the date in the Taskbar.
• We made an update to address a scenario resulting in some Insiders not seeing the lunar calendar text in the calendar flyout when enabled in Settings.
• This flight addressed an issue that could unexpectedly make the Taskbar background transparent.
• Right-clicking the focus assist icon in the taskbar should now show a context menu.
• The issue from the previous flight where icons in the taskbar corner were getting crushed against the top of the Taskbar has been addressed.
• The tooltip for the location in use icon in the Taskbar should no longer appear blank sometimes.

Settings:

• We fixed an issue making Settings crash on launch periodically.
• Using the volume mixer sliders in Sound Settings should be more responsive now, as well as the page responsiveness as a whole.
• We fixed an issue resulting in Disk and Volumes Settings’ change size option being clipped.
• There was a non-functional verify link under Backup Settings – this has been fixed.
• The Power and Battery Settings page should no longer be reporting that the battery saver is engaged if it’s not.
• The Power and Battery Settings page should also now not crash when launched from Quick Settings.
• We fixed a grammatical error in the Sign-in Settings text.
• The “I forgot my PIN” link was unexpectedly missing in Sign-in Settings when a PIN was set up and has now been returned.
• The issue where the Move option under Apps & Features in Settings wasn’t working reliably should be addressed in this build.
• We’ve mitigated a problem where some of the colors in Settings weren’t updating after switching between dark and light mode, leaving the unreadable text.
• We’ve done some work to help improve the performance of Settings when switching between light and dark mode.
• We addressed an issue where some of the elements of the Themes page in Settings would end up crowded together when the window size was small.
• We resolved an issue where the Pen menu toggle under Taskbar Settings was not in sync with the actual state of the feature.
• Changes made to “Dismiss notification after this amount of time” in Accessibility Settings should now persist.
• Some of the icons you could enable in Taskbar Settings were erroneously labeled Windows Explorer even though that’s not what they were – this should now be fixed.
• The Connect text in Quick Settings has been updated to say Cast.

File Explorer:

• Clicking the command bar button twice should now close any dropdown that appeared.
• The new command bar should now appear when “Open folders in a separate process” is enabled under File Explorer Options > View.
• This build addresses an issue where right-clicking a file and selecting Open With > Choose another app might launch the file in the default app rather than opening the Open With dialog.
• Fixed an issue the desktop and File Explorer context menu would stop launching.

Search:

• We fixed an issue where the option to verify your account in Search wasn’t working.
• Hovering over the Search icon on a secondary monitor will now show the flyout on the correct monitor.
• Search should now work if you open Start and start typing after having gone to the apps list and back.

Widgets:

• When using the Outlook client with a Microsoft account, Calendar, and To-Do updates should sync faster down to the widgets.
• We addressed an issue where if you added multiple widgets quickly from the widget's settings, it could result in some of the widgets not being visible on the board.
• We fixed a bug where widgets could all become stuck in a loading state (blank squares in the window).
• The traffic widget should now follow the Windows mode (light or dark).
• The title of the sports widget should no longer mismatch with the content of the widget.

Other:

• This build addresses an issue where ALT + Tab was getting stuck open sometimes after you released the keys and had to be manually dismissed.
• We made a fix for an issue where Narrator's focus wasn’t ending up on the emoji panel after using the keyboard shortcut to open it.
• Magnifier’s lens view has been updated so the lens now has rounded corners.
• We found an issue that was noticeably impacting Start launch reliability for some Insiders, and have addressed it with this flight.
• We’ve updated the “Most Used” text in the Start menu’s app list so it should no longer be getting clipped.
• Using the semantic zoom in Start’s app list should no longer result in the list being pushed down and to the right off the edge of the window.
• We fixed an issue where if you pressed ⊞ WIN + Z you would need to press Tab before you could use the arrow key to navigate through the snap layouts.
• We addressed an issue where an acrylic area could get left on the screen after repeatedly snapping and unsnapping a window with touch.
• We’ve done some work to mitigate an unexpected flash when moving a snapped window with touch.
• We made a change to help window borders have a little more contrast when “Show accent color on title bars and windows borders” was turned off.

Known issues in Windows 11 repaired

Start:

• In some cases, you might be unable to enter text when using Search from Start or the Taskbar. If you experience the issue, press ⊞ WIN + R on the keyboard to launch the Run dialog box, then close it.
• Based on feedback, we are working on adding access keys to ⊞ WIN + X so that you can do things like “⊞ WIN + X M” to launch Device Manager. Insiders may see this functionality in this build, however, we are currently investigating an issue in which sometimes the option is unexpectedly unavailable.

Taskbar:

• There is an issue in this build where Explorer.exe will crash when the date and time button on the Taskbar is clicked to access new notifications with Focus Assist turned off. The workaround for this is to enable Focus assist to priority or alarms mode. Note that when focus assist is turned on, notification popups won’t appear, but they will be in the notification center when opened.
• The Taskbar will sometimes flicker when switching input methods.
• Taskbar previews may draw partially offscreen.

Settings:

• When launching the Settings app, a brief green flash may appear.
• When using Quick Settings to modify Accessibility settings, the settings UI may not save the selected state.
• The button to rename your PC doesn’t work in this build. If needed, this can be done using sysdm.cpl.
• Settings will crash when clicking “Facial recognition (Windows Hello)” under Sign-in Settings if Windows Hello is already set up.
• Reset this PC and Go back buttons in Settings > System > Recovery does not function. Reset and rollback can be accessed from the Windows Recovery Environment by selecting System > Recovery > Advanced startup, and pressing Restart now. Once in Windows Recovery, choose Troubleshoot.
• Choose Reset this PC to perform a reset.
• Choose Advanced options > Uninstall Updates > Uninstall latest feature update to perform a rollback.

File Explorer:

• exe crashes in a loop for Insiders using the Turkish display language when the battery charge is at 100%.
• When right-clicking the desktop or File Explorer, the resulting context menu and submenus may appear partially off-screen.
• Clicking a desktop icon or context menu entry may result in the wrong item being selected.

Search:

• After clicking the Search icon on the Taskbar, the Search panel may not open. If this occurs, restart the “Windows Explorer” process, and open the search panel again.
• When you hover your mouse over the Search icon on the Taskbar, recent searches may not be displayed. To work around the issue, restart your PC.
• The search panel might appear black and not display any content below the search box.

Widgets:

• Widgets board may appear empty. To work around the issue, you can sign out and then sign back in again.
• Launching links from the widgets board may not invoke apps to the foreground.
• Widgets may be displayed in the wrong size on external monitors. If you encounter this, you can launch the widgets via touch or WIN + W shortcut on your actual PC display first and then launch on your secondary monitors.

Store:

• The install button might not be functional yet in some limited scenarios.
• Rating and reviews are not available for some apps.

Windows Security:

• Device Security is unexpectedly saying “Standard hardware security not supported” for Insiders with supported hardware.
• “Automatic sample submission” is unexpectedly turned off when you restart your PC.

Localization:

• There is an issue where some Insiders may be missing some translations from their user experience for a small subset of languages running the latest Insider Preview builds. To confirm if you have been impacted, please visit this Answers forum post and follow the steps for remediation.

That's is so far, the latest update information on Windows 11 insider build. Stay tuned for more information when it comes as it comes.

When you are copying some files from your computer to your hard disk and vice versa or when you have several disks connected to your Windows 10 computer and you suddenly receive an error message saying, “The request failed due to fatal device hardware error”, then this means that there is some issue with the hardware of your computer. This issue might be caused by various reasons but whatever they may be, this post will guide you on how you can fix the “The request failed due to fatal device hardware error”. To fix the error, here are some suggestions that could help.

Option 1 – Check for any hard disk errors

• On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
• Next, click on Disk Management on the left side panel.
• From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.

Option 2 – Run the CHKDSK utility

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system including “The request failed due to fatal device hardware error”.

• Tap the Win + S keys to open the Search box.
• Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
• After opening an elevated command prompt, copy and paste the following command and hit Enter:

CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]

Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.

• Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
• If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
• After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
• Wait until the process is completed and then restart your computer

Option 3 – Verify the hard drive using SMART attributes

In case you don’t know, Windows has a built-in feature of SMART analysis which analyzes the hard drive/SSD and checks all the parameters by performing some minor operations. To use it, follow these steps:

• Tap the Win + S keys and type “command prompt” in the field then right-click on the related search result and select the “Run as administrator” option.
• After opening Command Prompt as admin, type the “wmic disk drive get status” command and hit Enter.
• You should get a result after that, and if you see that it’s “normal”, proceed to the next option below.

Option 4 – Format your hard disk

You can try formatting your drive since this problem also occurs on removable hard drives. In addition, if your drive is not properly initialized, this error will really pop up. Thus, you need to make sure that the hard drive is initialized and that the correct partition style is selected.

• To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
• Next, right-click on the drive and select Format.
• After that, uncheck the “Quick Format” option and then format your drive properly.
• Now once the formatting process is finished, unplug the drive and plug it back in afterward.
• Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
• After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
• From there, right-click on the drive volume and select Initialize Disk.
• Next, select the correct partition type and proceed.