How to Fix Windows Update Error 0x80070103

Error 451 - What is it?

This is a typical SMTP error code. SMTP is the abbreviation for Simple Mail Transfer Protocol. It is an internet standard for email transmission. In other words, SMTP is a text-based protocol in which the sender communicates with the mail receiver by issuing commands and receiving a response code. The SMTP error 451 is displayed in the following format:

‘451 Requested action aborted: local error in processing’

This error message indicates that the program cannot send more messages and the server has hit the limit. This is because some mail servers have limits. The sever stops the task of sending and receiving emails when this limit is achieved.

Solution

Error Causes

The causes of error 451 include:

• Server limit reached
• Email rejection due to a remote anti-spam filter
• Request denied by the server
• Viral infection

If you heavily rely on email communication with your business partners and colleagues, then it is advisable to immediately resolve this issue without any delays. Though this error is not fatal, you should repair it right away to avoid inconvenience. SMTP error code 451 can hamper your ability to communicate via email.

Further Information and Manual Repair

Here are some of the best, easy, and effective DIY methods that you can try to repair error code 451 on your PC.

Method 1

To fix this error, simply follow these steps:

• login to Linux SSH
• Open the file /etc/localdomains
• Nano/etc/localdomains and then add the domain name that is triggering email sending error
• Now reboot your PC

This will hopefully resolve the issue. Nonetheless, if the error code still persists, then try other methods given below.

Method 2 - Configure List Settings to change the server limit.

This can be done by accessing the List Settings then Outgoing Mail Server (SMTP) and then the Limit Feature. By accessing the limit feature, you can easily adjust the program to any limit of your choice. Configure the limit and save changes. Reboot PC to activate the changes made.

Method 3 - Scan and Remove Viruses.

This error code can also be triggered due to viral infection. If this is the cause, then simply download an anti-virus on your PC. Scan the entire system and remove all detected malicious programs like Trojans, malware, adware, viruses, and spyware. This will repair the error 451 on your system.

Method 4

If the error still persists, then contact your SMTP provider to check the situation and resolve it. There is a possibility the error is generated from the SMTP provider’s end.

If you’ve tried resetting your Windows 10 computer using the Reset This PC option in order to restore your computer’s factory settings and the process suddenly fails for some reason and you got an error message instead stating, “There was a problem resetting your PC, No changes were made on your Windows 10 computer”, then this post might help you resolve the problem. Carefully follow each one of the options given below to resolve the “There was a problem resetting your PC error on Windows 10.

Option 1 – Try renaming the System and Software hive

• If you’re still able to boot to the desktop of your Windows 10 PC, open an elevated Command Prompt from the WinX menu.
• Now use the CD command and change the directory to Windows\System32\config folder. Simply type in the following command and hit Enter:

cd %windir%system32config

• After that, you have to rename the System and Software registry hives to “System.001” and “Software.001”, respectively. To do that, just type each one of the following commands and hit Enter after you type each of them.
  • ren system system.001
  • ren software software.001

On the other hand, if your Windows 10 PC isn’t able to boot to the desktop, you can just access Command Prompt from the Advanced Startup options or you can also boot into Sage Mode and open Command Prompt from there and then run the given commands above. Note: If you only want to use the Refresh your PC option, you must only rename System hive and not Software hive. On the other hand, if the Software hive is really corrupted, you might not be able to use the Refresh your PC option in such a case. Thus, you really need to rename the Software hive as well. Once you’ve renamed the Software hive, you won’t be able to use the Refresh your PC option but only the Reset your PC option.

• Type “exit” to close the Command Prompt and then restart your PC and try resetting your PC again.

Option 2 – Try to disable and re-enable the Windows Recovery Environment

If the first option didn’t help, you can try disabling the Windows Recovery Environment and then enable it back again. To configure a Windows Recovery Environment or Windows RE boot image and recovery options, you have to use the REAgentC.exe tool.

• Tap the Win + S key and type “REAgentC.exe” to open the REAgentC.exe tool.
• After that, type the following command and hit Enter to disable the Windows RE:

reagentc /disable

• After disabling the Windows RE, you need to enable it back by typing the following command:

reagentc /enable

Option 3 – Try to boot the USB recovery drive

If the two previous options failed, you need to try another workaround which is to boot to the USB recovery drive > Troubleshoot > Recover from a drive. From there, follow the on-screen instructions and you should be good to go.

Error 0x80070003 - What is it?

Error 0x80070003 is a type of Windows file backup and restore error code. This error occurs when you copy files or try to create backup and restore files and folders by using Windows Backup and Restore. This error stops you from using browse for files or folders. It hampers your ability to browse and restore files in the File Restore Wizard on your PC.

Solution

Error Causes

Error 0x80070003 may occur due to numerous reasons such as:

• Registry files are corrupted and damaged
• Missing directories
• Boot sector corrupted
• Outdated drivers
• Faulty software installation
• Malware infection
• Improper maintenance and incomplete installation

Further Information and Manual Repair

Here are some manual and easy do-it-yourself methods that you can try at home and resolve the issue on your own and save hundreds of dollars that you would be otherwise spending to hire a professional for the job.

Method 1 - Use Search Functionality in the File Restore Wizard to restore files

To work out and resolve error 0x80070003 on your system simply use the search functionality in the File Restore Wizard to locate and restore the files. This can be done by going to the start menu and then click on search. Now enter the keywords in the search for box and then click search again. Click to select the files that you want to restore from the list and then click OK. This will help you restore the files and resolve the issue.

Method 2 - Recreate the Missing Directory

If the re-parse point is deleted, then you will have to recreate the missing directory. The deletion of the re-parse point can be identified if the error code is displayed in this format ‘Filename: C:\Myfolder\11111.txt, Error: the system cannot find the path specified (0x80070003)’. To resolve, simply follow the path that is pointed out in the error and create the corresponding folder. Create the folder Myfolder in Drive C. Then try the restore operation again. Now click to clear the Restore the files to their original subfolders check box and then run the File Restore Wizard. This is most likely going to resolve the issue.

Method 3 - Scan for Viruses

Sometimes error 0x80070003 may occur due to malware. This stops you from creating file backup and restore files. If this is the cause then simply download and run an antivirus to remove malware programs on your PC.

Method 4 - Clean and Repair the Corrupted Registry

Error 0x80070003 can be triggered due to registry corruption. If this is the cause then simply download Restoro. This is a user-friendly and powerful multi-functional PC Fixer integrated with a registry cleaner. The registry cleaner scans for all registry-related errors, wipe out all unnecessary and junk files, and also cleans and repairs the damaged registry in seconds. Click here to download Restoro and resolve error 0x80070003 today!

One of the most common brands of GPUs that comes in a large number of computers is AMD’s Radeon Graphics processing units. AMD included the Radeon Settings panel so that users can control how the hardware functions. However, as of late, a lot of users reported that the Radeon Settings panel throws an error that says, “Radeon Settings are currently not available. Please try again after connecting AMD graphics” when they try to use it. This kind of error in the Radeon Settings panel is most likely caused by either corrupted drivers or incompatible drivers. If you are one of the users who are facing this problem, worry not for this post will guide you in fixing this error. You can either use the Device Driver Uninstaller or change the driver version. For more details, make use of the options provided below.

Option 1 – Try to use the Device Driver Uninstaller

The first thing you can do to fix the problem is to uninstall the AMD Radeon drivers by using the Device Driver Uninstaller software. After you’ve uninstalled the AMD Radeon drivers using this software, go to the official website of AMD to download the AMD Radeon drivers. Once you’ve downloaded them, you can install them by simply running the executable file. Once the installation of the new AMD Radeon drivers is done, try to open the Radeon Settings panel and see if the error is now fixed or not. If not, refer to the next given option below.

Option 2 – Try changing the Driver version

If you have followed the instructions in the first option then you can proceed to the next given steps below.

• Now that you’ve completely uninstalled the AMD Radeon drivers and reinstalled their latest working versions, check if the drivers are still updating. If they are, you need to stop them.
• To disable the drivers being automatically updated, you need to go to the Group Policy Editor by tapping the Win + R keys to open the Run utility and then type “gpedit.msc” in the field and tap Enter or click OK.
• After opening the Group Policy Editor, navigate to this policy setting: Computer Configuration > Administrative Templates > System > Device Installation > Device Installation Restrictions
• From there, double click on the “Prevent installation of devices that match any of these device IDs” policy setting to open a new window, and from this window, you will see the following description of the setting:

“This policy setting allows you to specify a list of Plug and Play hardware IDs and compatible IDs for devices that Windows is prevented from installing. This policy setting takes precedence over any other policy setting that allows Windows to install a device. If you enable this policy setting Windows is prevented from installing a device whose hardware ID or compatible ID appears in the list you create. If you enable this policy setting on a remote desktop server the policy setting affects the redirection of the specified devices from a remote desktop client to the remote desktop server. If you disable or do not configure this policy setting devices can be installed and updated as allowed or prevented by other policy settings.”

• Now set the radio button of the policy setting to “Enabled”. This will turn off the delete confirmation prompt. Note that setting the radio button to either Not Configured or Disabled will turn off the driver being automatically updated.
• Next, click on the Show button under the Options section. And in the field that pops up, type in the Hardware ID of your GPU and click OK. You can find the GPU’s Hardware ID under this location: Device Manager > <DEVICE NAME> Properties > Details > Hardware IDs
• Once you’re done, click the Apply and OK buttons to save the changes made.
• Close the Group Policy Editor and restart your PC and see if the “Radeon Settings are currently not available. Please try again after connecting AMD graphics” error is now fixed.

Computer upgrades are the most common and most efficient ones. RAM upgrade is one of the easiest ones you can do and the most common ones but even as simple an upgrade as this one can cause certain issues. If you are experiencing error 0164, memory size decreased after RAM upgrade we are offering you solutions on how to fix this particular error and get your computer back in working order.

1. Change BIOS settings

   Enter your motherboard BIOS (usually by pressing the del key on startup) Load BIOS defaults Save changes and exit If the Error 0164: Memory size decreased issue persists even after loading setup defaults, then it must be configured manually inside the BIOS.

2. Clear CMOS

   Follow the instructions precisely:
   • Turn off all peripheral devices connected to the computer.
   • Disconnect the power cord from the AC power source.
   • Remove the computer cover.
   • Find the battery on the board. The battery may be in a horizontal or vertical battery holder or connected to an onboard header with a wire.
   If the battery is in a holder, note the orientation of the + and – on the battery. With a medium flat-blade screwdriver, gently pry the battery-free from its connector. If the battery is connected to an onboard header with a wire, disconnect the wire from the onboard header.
   • Wait one hour, then reconnect the battery.
   • Put the computer cover back on.
   • Plug the computer and all devices back in.
   • Power on the computer.

The dxgmms2.sys file is a system driver file in Windows that is associated with the Graphics Rendering capabilities of a computer. However, this file is known to cause various Blue Screen of Death errors. Some of the culprits for these errors include issues with RAM, hard disk issues, corrupted drivers, and incompatible firmware. Despite its many causes, fixing this issue is quite straightforward so it should be easier for you to fix it. Here are some of the Blue Screen errors related to the dxgmms2.sys file:

• SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
• SYSTEM_SERVICE_EXCEPTION
• KMODE EXCEPTION NOT HANDLED
• PAGE FAULT IN A NONPAGED AREA
• IRQL NOT LESS OR EQUAL

If you have recently created a System Restore point prior to getting the dxgmms2.sys Blue Screen error, then you need to perform System Restore first before you further troubleshoot the problem as it might help in resolving the Blue Screen error. Refer to the steps below to perform System Restore.

• First, press the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first.

Option 1 – Reinstall the Graphics Card drivers

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the Graphics Card drivers listed under Display Adapters.
• Right-click on each one of the Graphics Card drivers and select Uninstall device and then follow the next on-screen instructions given to uninstall the driver.
• Now reboot your computer. During this time, your system will automatically reinstall the Graphics card drivers.

Note: You also have the option to go directly to the website of your graphics card manufacturer and check if there’s a new update – if there is, download it. After that, you could also check if there’s a new update of the game you’re getting the issue of the black bar.

Option 2 – Try running the DirectX Diagnostic Tool

Since the dxgmms2.sys Stop error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 3 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 4 – Try to update the BIOS

Updating the BIOS can help you fix the Blue Screen error related to the dxgmms2.sys file but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “msinfo32” in the field and press Enter to open System Information.
• From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
• After that, you should see the developer and version of the BIOS installed on your PC.
• Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
• If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
• Now double click on the downloaded file and install the new BIOS version on your computer.
• Now restart your computer to apply the changes made.

Option 5 – Use some registry tweaks

• Tap the Win + R keys to launch the Run utility.
• Then type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlGraphicsDrivers
• From there, right-click on the right-side panel and click on New > DWORD (32-bit) Value.
• Then set the name of the new DWORD to “TdrDelay”.
• After that, use the next set of instructions and select the one for the Windows version you are using.

32-bit Windows:

• Choose the DWORD (32-bit) value.
• Then type in “TdrDelay” as the name and hit Enter.
• After that, double click on TdrDelay and add “10” as its value and click OK. This will set the response time for your GPU to be 10 seconds.

64-bit Windows:

• Select the QWORD (64-bit) value.
• Next, type in “TdrDelay” as the name and hit Enter.
• Double click on TdrDelay and type in “10” as its value data and click OK.
• Restart your computer to apply the changes made.

Option 6 – Disable the Sleep Functionality

You might also want to disable the Sleep Functionality as it could be the reason why you’re getting the Blue Screen error. There are times when the graphics card’s drivers are being used in the background and if the display goes to sleep and is awakened, it may cause a Blue Screen error. To fix it, you can prevent your computer from going into Sleep mode.

Option 7 – Try to run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that might help you fix any Blue Screen errors related to the dxgmms2.sys file. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Have you been feeling anxious in the digital space? Feeling like you have a million eyes on you each time you visit a website? It can definitely make you uneasy. Luckily there’s an easy fix, and it’s called a VPN.

In this article we’ll take you through the basics of what a VPN does and some of the biggest benefits you can reap from buying one.

VPN: definition and how it works

VPN stands for Virtual Private Network, so its name already says a lot about what it does. 

A VPN is specialized software that keeps your browsing private and secure. Essentially it hides your identity, preventing possible cyberattacks and data theft. This is especially important in cases of public network use, where you’re highly exposed to potential threats.

To be more specific, this software encrypts your Internet Protocol (IP) address by filtering it through a server hosted by the VPN provider first. That way, it prevents your Internet service provider, third parties and lurking online thieves from tracking the actual you.

Credit: FLY:D on Unsplash

Some providers, such as Surfshark VPN with its IP Rotator feature, even make it a habit to frequently change your IP address to further protect your identity. With most VPN providers, you can also appear to be in a completely different country, adding to your disguise.

There are tons of advantages you can look forward to if you decide to use a VPN. Take a look at some of the crucial ones.

Benefits of using a VPN

When choosing a VPN, you can find both free and paid options. We recommend you go with the paid ones, since they have stronger security, encryption and data protection, as well as more advanced features. Free VPNs come with limitations and risk of malicious attacks on the software itself.

You can choose to buy a singular VPN service or opt for antivirus software that has a VPN built in, for example Bitdefender’s Ultimate Security plan. That depends on what you use your computer for and how much. 

When you pick one, here’s what it can do for you.

1. Access region-specific content

When we said you could change your location, we meant it. Say you’re using a streaming service and a show you desperately want to watch isn’t available in your country. You can use your VPN to make it look like you’re browsing from a country where it’s unlocked.

This option is also convenient for gamers who want to access maps, skins and other in-game items unavailable in their location.

Surfshark VPN (Credit: Dan Nelson on Unsplash)

In addition, you can use this powerful feature when you’re traveling to a region where some of your favorite content may not be accessible.

Do keep in mind that you need to read the Terms and Conditions (yeah, we know - who does that?) of your games and services before doing this, since you could end up getting a penalty. It’s also important to remember that there are entire countries that have strict regulations or even bans on VPNs, for example Belarus, Russia and China. So make sure to be very cautious with your VPN use, friends.

2. Browse like no one’s watching

VPNs shield your browsing habits from prying eyes on the web. Those can be malicious hackers or just third-party cookies tracking your every move to later bombard you with targeted ads. For example, Surfshark VPN features a Cookie blocker that blocks all cookie-related pop-ups and lets you browse in peace (and secret). It works even when the VPN is turned off, which is also pretty neat.

In addition, their CleanWeb 2.0 technology makes sure ads and especially malware don’t stand a chance at all, since they’re blocked before they can even load.

The inability of sites to track your browsing means they can’t collect and analyze any of your data. So, your personal information - or your company’s information in case that’s what you’re using your computer for - is entirely hidden and secure.

3. Save money

It’s well-known that the prices of certain items and services vary based on your location, browsing time, age and many other factors. This most commonly goes for airline tickets and hotel stays.

You can use your VPN to avoid high prices and surcharges. Clear all cookies, turn on your VPN and visit an online shopping site to check out their prices. Then compare your findings with the offers you see when your VPN is off, when you spend a long time on the site or have an active account with the company. 

Sometimes this can really help you find the best deals and avoid breaking the bank. But again, check the Terms and Conditions before you purchase something using a VPN.

4. Secure your smart home

The more smart devices you have connected to your network, the more exposed you are to potential cyberattacks. Phones and computers are generally designed to be decently secure even without a VPN or antivirus, but smart home devices leave a lot to be desired in that regard. 

Protecting your home network with a VPN software means all devices connected to it are secure, be it an air purifier or Alexa.

5. Prevent connection slowdown

Your ISP can intentionally slow down your internet speed based on how much data you’ve consumed (data throttling) or your activities online (bandwidth throttling).

But with a VPN, what kind of data you send and receive and how much is entirely hidden. Therefore, if your ISP can’t see you, they can’t control you and they can’t throttle down your speed.   

The bottom line

You can never be too safe online. So definitely think about getting yourself a solid VPN to pump up your privacy and security as much as you can. And if you have any questions or need help choosing the perfect software for you, feel free to reach out to us.

If you are testing your headphone or your speaker but all of a sudden encountered an error that says, “Failed to play test tone” in your Windows 10 computer, worry not for this post will walk you through how you can fix this problem. The test tone is used to check the right-left balance of the headphones and speakers in your computer, however, if you are not able to use it, there are several options you can check out. You can try to run the Playing Audio troubleshooter or restart the services that are related to Windows Audio. Aside from these, you could also disable Audio Enhancements or you could also change the default test tone rate and bit depth.

Option 1 – Try to run the Playing Audio Troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the problem with the “No Audio Output Device is installed” error. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10. Run this troubleshooter and see if it can fix the issue or not.

Option 2 – Try to restart the Windows Audio-related services

The next thing you can do to fix the problem is to restart the services related to Windows Audio. Although the audio services start automatically on every system boot, there are times when they might fail to start. Thus, you can start these services manually by following these steps:

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Services Manager.
• Then look for the services named “Windows Audio” and “Windows Audio Endpoint Builder”.
• Double click on each one of these services and check if their Service Status is set to Running or not and also check if the Startup Type is set to Automatic.
• If none of the services are running, just click on the Start button and select the Automatic option from the drop-down menu.
• Now click on the Apply and OK buttons to save the changes made and then check if the error is fixed.

Option 3 – Try to update the Audio driver

You might also want to consider updating or the Audio driver as it could help in fixing the error.

• Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
• Expand the section for the outdated device drivers.
• And then select the outdated driver(s) and right-click on it/them.
• From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
• Then also click on the option, “Search automatically for updated driver software.
• Restart your PC after the installation.

Note: If updating or reinstalling the Audio driver didn’t work, you can go to the manufacturer’s website and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 4 – Try changing the default test tone rate and bit depth

Windows selects a default test tone rate and bit depth depending on your headphone or speaker. This allows you to look for the best sound quality from your audio output device. So if your headphone or speaker has some problems with the default settings, then it’s no wonder why you’re getting the “Failed to play test tone” error. To fix this, you can try to change the default test tone rate and bit depth by following the steps below.

• First, you need to open the Windows Settings panel and then go to System > Sound.
• Next, look for the Device properties option located on your right-hand side and click on it.
• After that, select the Additional device properties option and go to the Advanced tab.
• From there, select a different test tone rate and bit depth and then click on the Test button.
• Once done, check if it was able to fix the problem or not.

Option 5 – Try disabling the Sound or Audio enhancements

To make your operating system’s specific hardware sound nothing but perfect, both Microsoft and third-party vendors have shipped audio enhancement packages which are usually referred to as “Audio Enhancements” in Windows 10. However, there are instances when instead of improving the sound or audio quality of your computer, it can cause problems so to fix the problem you need to turn off these audio enhancements. How? Simply follow the steps below.

• Type in “Sound” in the taskbar search and then from the list of results, select “Sound Control Panel”.
• After clicking Sound, the Sound properties box will pop up. From there, go to the Playback tab and right-click on the default device i.e. Speakers or Headphones then select Properties.
• After that, the Speakers properties box will appear. From there, go to the Enhancements tab and select the checkbox for the “Disable all enhancements” option.

This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:

• Tap the Ctrl + Shift + Esc to open the Task Manager.
• After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
• Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
• Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

• Tap the Win + R keys to open the Run dialog box.
• Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
• Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.

• Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
• Next, type in the command given below or copy and paste it and then hit Enter:

xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl

• After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.