Fix Error 0164, Memory size decreased

Error 0x800CCC90 - What is it?

Error 0x800CCC90 is a typical Outlook error. This error indicates that Outlook has failed to connect to the mail server that handles and manages the incoming and outgoing emails. The error message is displayed in the following format:

“There was a problem logging onto your mail server. Your User Name was rejected.”

This error limits your ability to send and receive emails on Outlook. If you largely communicate at the workplace using your Outlook account, this error may slow down your work productivity and performance dramatically. Therefore it is advisable to fix it immediately.

Solution

Error Causes

The error 0x800CCC90 is triggered several reasons including but not limited to:

• Authentication issues
• Failure of POP 3 Server
• PST File Corruption
• Registry issues- Invalid Entries
• Viral infection

Further Information and Manual Repair

To resolve error 0x800CCC90, try the methods given below:

Method 1 - Adjust the Authentication Settings

To resolve the error 0x800CCC90, adjust the authentication settings. Here’s what you need to do:

• First, go to the ‘Tools’ tab and select the ‘Accounts’ option.
• Once you select the account option, an internet accounts box will appear on the computer screen.
• Simply double click on the account property box after that go to the server tab and click on it.
• Check the box that says ‘My Server Requires Authentication’.
• Click on apply to accept changes tab to save changes and close the window.
• To activate changes made, restart Outlook and then try sending emails again.

Method 2 - Download a PST Repair Tool

If the error is triggered by PST file corruption, then the best way to resolve it is to download the PST repair tool. Download the PST repair tool from a trusted website. Run it on your system to fix PST file issues and resolve error 0x800CCC90.

Method 3 - Scan for Viruses

Another way to resolve this error is to scan for viruses. Viruses usually enter computer systems through phishing emails or while downloading attachments. You may not know this but viruses may be affecting your PC. Due to viruses, errors like error 0x800CCC90 can also be triggered. Therefore install an antivirus to scan and remove errors on your PC.

Method 4 - Clean the Registry and Remove Invalid Entries

Due to poor PC maintenance, misconfigured and invalid registry entries may be stored in the registry. Such entries may lead to Outlook errors too. Thus to resolve you must clean the registry and remove these entries right away. Download a registry cleaner to fix the error. Whether the error is triggered by viral infection or registry issues, it is recommended you download only Restoro. This is the one-stop solution to resolve all PC related errors. This software is deployed with 6 scanners including a registry cleaner, an antivirus, and a system optimizer. It is user-friendly and has simple navigation. It is compatible with all Windows versions. In just a few clicks this software resolves practically all types of PC-related errors including error 0x800CCC90. Click here to download Restoro today!

Runtime Error 713 is an error that occurs during the distribution of a Visual Basic application that includes a data report. The error is displayed on the screen when you try to open the data report from your desired application.

Error Causes

The reason why computer users often experience the Runtime Error 713 is that the data report run-time file also referred to as Msdbrptr.dll is not included in your setup package. Though this error does not pose any big threat to your computer, however, it is recommended to fix the error because the Runtime error 713 may hamper your ability to install and access new programs.

Further Information and Manual Repair

Don’t you panic if you see Runtime Error 713 message pop up on your PC? This error is rated easy to repair and can be fixed in a couple of minutes. There are two ways to fix Runtime Error 713. You can choose whichever 2 alternatives suit you best.

• Method 1

First, open your project and include a reference to the data report file, the Msdbrptr.dll file. Locating this file is not difficult. It is listed as Microsoft Data Report Designer v6.0 in the reference dialog box. Sometimes you may see this file listed more than once. Now when this happens be sure to select the file that is associated with Msdbrptr.dll. After you select it, the reference will be verified. Once verification is complete, you are good to go. Now you can try rebuilding your setup package again.

• Method 2

The second alternative is to add the Msdbrptr.dll file manually in PDW (the Package and Deployment Wizard). Simply add the file in the Included Files dialog box window and run the PDW. Now you are all set to rebuild your setup package. Whether you follow method 1 or 2 after you rebuild the setup package and the installation is complete, you will see the following files in the indicated folders:

• <windows system>Msdbrptr.dll
• <program files>Common Files\Designers\Msderun.dll
• <windows system>Msstdfmt.dll

The presence of these files indicates successful installation and now you can easily try opening the data report. If you’ve noticed, all you have to do to fix Runtime Error 713 was to include the Msdbrptr.dll file. So, next time if you or your friends experience Runtime Error 713, you know exactly what to do and how to fix it.

Microsoft has officially announced details about the newest upgrades to its office 365 suite moving forward along with its new OS release. It seems that Microsoft has listened to its user base and feedback since Word, Excel, and PowerPoint are getting much-needed redesign taking into account many suggestions from the community. The new office should feel more like an application suite guiding focus on the interconnection of applications themselves providing users with a much more natural experience of using them.

The new office features so far

From Microsoft themselves:

“This Office visual refresh is based on feedback from customers who asked for a more natural and consistent experience within and between your applications, specifically on Windows. With this update, we deliver an intuitive, coherent, and familiar user interface, using the Fluent Design principles, across all your applications: Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher, and Visio. We aligned this visual refresh with the design of Windows 11 to provide seamless experiences on your PC.”

It is always refreshing to hear when a company listens to its user base and actually does what is needed instead of trying to invent the wheel.

How to switch

Since beta is already rolling and if you have an active 365 subscription to office suite visual refresh will be automatically available to all Office insiders running beta channel builds. It can be turned on and off using the coming soon feature in the top right corner of the menu in any application. Just click on the megaphone icon to open the coming soon pane and apply settings to all office apps. Note that The Coming Soon feature is not available in Access, Project, Publisher, or Visio. If you turn on the visual refresh in any of the 4 apps mentioned above (Work Excel, PowerPoint, or OneNote), it will also be available in these 4 apps.

Difference themselves

The Home tab menu still has a familiar look with a few tweaks. For example, accessing frequently used Word commands will be a lot easier. By navigating to Designer > Show Quick Access Toolbar, users can add a customizable shortcut ribbon to Word that houses conveniently placed options. Also, the office will not match your Windows operating system color theme so if you have a dark theme enabled, the office will also have a dark color theme. Color palettes are more neutral, corners are a bit softer but customizable ribbons are a win here for me.

Conclusion

There was not much said other than visual upgrades and small tweaks that were supposed to make your life easier but then again Windows 11 itself is in the same boat. I am not sure if this is a great update offering just some visual tweaks and focus on workflow mechanics or just being plain lazy and trying to cash in visuals as a completely new product.

Random freezing in a Windows in the middle of work can be a very frustrating experience and can even cost us the loss of work. From time delays to sometimes complete crashes this behavior is something that every PC user wants to avoid or at least have very little of. In this article, we will cover solutions on what to do and how to fix the random freezing of computers.

1. Run a virus scan on your computer.

   Viruses and other malware can cause freezes and other issues in your computer, run a complete system scan for any kind of viruses and malware and if needed remove them.

2. Uninstall applications that you are not using

   Besides taking your hard drive space some applications can have and require to have some services always running on your computer which can cause some issues, if an application is not needed and it is not used, removing it might solve freezing issues.

3. Increase RAM memory

   Sometimes the problem with freezing is not a software issue, having less RAM memory than the application requires can cause the application not to work properly and it can cause freezing of the entire system since precious RAM can not be allocated to the required application.

4. Run system checker

   Corrupted Windows system files can cause freezing of the entire system, to fix this, start the command prompt in administrator mode and type sfc /scannow

5. Keep running applications to a minimum

   Having too many applications running in the background can drain system resources and can cause system freezes because of lack of memory. Close applications that are running in the background and keep them minimal.

6. Delete files and folders which you are not using

   Having many files and/or folders on the hard drive can cause a lot of system resources to be wasted, from indexing size to less free space for caching. If you have files that you no longer need, removing them will free up space and can increase performance and introduce the stability.

7. Run memory check

   Memory issues could lead to system freezing. When an application needs to write or read to a corrupted memory cluster, freezing will occur since it can not. To check memory bring up run dialog and type in ti mdsched.exe, click on restart now and let the memory test finish.

8. Update all drivers

   Hardware issues can cause freezing of applications and having the latest drivers can make a world of difference. Make sure that you have all device drivers to the latest versions.

9. Optimize Disk drives and check for errors

   Windows 10 has built-in tools to check hard drives for errors and to optimize them, use them in order to see if this issue is causing freezes.

10. Clean your registry

    A Clean registry is a happy registry and Windows is appreciating it. Make sure that you do not have any keys which you do not need in the registry and that long-forgotten application trails are deleted for good.

11. Upgrade SSD firmware

    Like updating drivers, updating firmware is also important, and having the latest firmware for your SSD can help a lot, newer firmware can eliminate freezing if the issue was in Windows not using SSD properly.

12. Update BIOS

    Like updating SSD firmware can help so it can update Firmware on your BIOS. Make sure that you have the latest firmware version and freezing can go away if that was the issue.

Every time a new drive or any storage device is connected to a Windows 10 computer, the operating system tends to allot a drive letter to it automatically. Not only that, as the OS also maps the location of the drive which helps it point the letter to the exact port location of the drive and serve requests from the user. As a result, it builds up a bit of cache as per the pattern in which the user uses the storage of the computer. This whole process is known as “Auto Mounting” which works for hard disks or optical drive readers that are connected using the SATA ports and even for USB drives that are connected using the USB ports. There are several ways you can enable or disable the Auto-Mount feature in Windows 10. You can do it using the MountVol tool or the Registry Editor or the Diskpart utility. Before you proceed, it is recommended that you create a System Restore point first so that you can always undo the changes you made in case anything goes wrong.

Option 1 – Enable or disable Auto Mounting via MountVol tool

In this option, you will be using the mountvol command in the Command Prompt. Refer to the steps below.

• Tap the Wins key once and type in “command prompt” in the field.
• From the search results, right-click on Command Prompt and select the “Run as administrator” option to run it with admin privileges.
• Next, type the following command and tap Enter to enable the Auto Mount feature:

mountvol /E

• On the other hand, if you want to disable the Auto Mount feature, type the following command instead:

mountvol /N

• After that, type the command below to remove all the previously assigned drive letters:

mountvol /R

• Finally, restart your computer.

Option 2 – Enable or disable Auto Mounting via Registry Editor

• Tap the Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and tap Enter to open the Registry Editor.
• After that, navigate to this registry key: ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesmountmgr
• Next, look for a DWORD named “NoAutoMount”. If you can’t find a DWORD with that name then simply create a new DWORD with the same name and make sure that the base is selected to Hexadecimal.
• Now double click on that DWORD and change its value to 0 if you want to enable it, otherwise, input 1 as its value to disable it.
• Restart your computer.

Option 3 – Enable or disable Auto Mounting via Diskpart utility

• Tap the Wins key once and type in “command prompt” in the field.
• From the search results, right-click on Command Prompt and select the “Run as administrator” option to run it with admin privileges.
• After opening Command Prompt as admin, type the following command and hit Enter to launch the Diskpart utility:

diskpart

• After that, a User Account Control prompt will appear. Just click on the Yes button.
• Next, type the following command and hit Enter:

automount

• Following the command you entered, you will an output that either says, “Automatic mounting of new volumes enabled” or “Automatic mounting of new volumes disabled” which means you can use it to check the status of Auto Mount.
• Now if you want to enable the Auto Mount feature, type the following command and tap Enter:

automount enable

• And if you want to disable the Auto Mount feature, just enter the following command:

automount disable

• To remove all the assigned letter and history of drives that were connected previously, type the following command:

automount scrub

• Finally, restart your computer.

HPQTRA08.exe - What is it?

HPQTRA08.exe (Hewlett Packard Tray 08) is the Hewlett Packard Digital Imaging Monitor task. It is installed with the drivers of HP imaging products like PhotoSmart Printers.

It incessantly monitors and indicates the connectivity status with any recognizable HP product.

Simply put, HPQTRA08.exe is an exe (executable) file that contains step-by-step instructions that a computer follows to carry out a function.

HPQTRA08.exe error code is displayed in any of the following formats:

• "Hpqtra08.exe Application Error."
• "Cannot find hpqtra08.exe."
• "Hpqtra08.exe not found."
• "Error starting program: hpqtra08.exe."
• "Hpqtra08.exe is not a valid Win32 application."
• "Hpqtra08.exe failed."
• "Faulting Application Path: hpqtra08.exe."
• "Hpqtra08.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
• "Hpqtra08.exe is not running."

Solution

Error Causes

Error code HPQTRA08.exe can be triggered for several reasons. However, some of the most common causes include:

• Corrupt Windows registry keys
• Virus infection
• Deleted, damaged, or corrupted HPQTRA08.exe file
• HPQTRA08.exe file conflict
• Corrupt or incomplete installation of Hp Digital Imaging

It is advisable to repair the error code HPQTRA08.exe on your PC immediately. Delays can lead to serious problems especially if the underlying cause of the error is related to registry corruption.

Further Information and Manual Repair

To resolve this error on your PC, you don’t need to hire a professional and pay hundreds of dollars for the repair. Simply try the DIY methods listed below to fix the problem right away.

Method 1 - Download and Install HPQTRA08.exe File

If the error cause is related to deleted, corrupted, or damaged HPQTRA08.exe file, then the best way to fix the problem is to install the HPQTRA08.exe file on your PC.

However, first, make sure the site you select to download the file from is reliable and trusted.

By downloading from an unreliable website you can expose your PC to potential malicious programs and risk your data security.

Method 2 - Remove all Viruses

Sometimes viruses and malware tend to disguise in the form of exe files such as the HPQTRA08.exe file.

In such a situation scan your entire PC for viruses and malware using a powerful antivirus. Remove all the malicious programs found to fix the issue.

Method 3 - Clean and Repair the Registry

The registry saves all PC-related activities and information including both important and obsolete files such as cookies, bad registry entries, invalid keys, internet history, and junk files.

If these files are not removed from the registry frequently, these accumulate in the registry and corrupt thereby triggering error codes. Error code HPQTRA08.exe is generated when the corrupt Windows registry keys are associated with the HPQTRA08.exe file.

To resolve, clean the registry and repair it. Although this can be done manually it can be time-consuming and tricky especially if you are not technically sound, therefore it is advisable to download Restoro.

Click here to download Restoro and resolve error HPQTRA08.exe.

Method 4 - Locate and Install the Driver

As was pointed out, you might need to reinstall the printer driver again. Using DriverFIX, you’ll be able to automatically update your computer system and install the drivers your computer needs to operate smoothly.

nVIDIA is one of the behemoths of the GPU world, but that not means that they are perfect and that they do not make mistakes, throw WIndows in the mix, and sometimes you have issues with your nVIDIA display drivers for various reasons which could get very unpleasant. But do not worry, we have your back and in this article, we will focus and help you to resolve common nVIDIA driver issues. So sit back and let's start with the repairs.

1. Rollback to the previous driver and stop automatic updates.

   nVIDIA sometimes publishes really messy drivers which can really cause some serious issues, if by any chance you managed to be unlucky enough to get this kind of driver, do not despair, roll back to the previous working version and wait for the fix. To stop Windows from doing automatic driver updates, navigate to Control Panel > System & Security > System > Advanced System Settings > Hardware > Device Installation Settings. Then choose "No (your device might not work as expected)". Once you have turned off automatic driver updates, uninstall your current driver and install the previous version from the official nVIDIA website. Reboot your system

2. Reinstall nVIDIA driver

   Reinstalling the driver might fix the issue if by any chance driver files got corrupted during download for example. First, you will need to delete some files in order to perform a clean installation. Log in as administrator if you are not one and delete following files and folders: C:\Windows\System32\DriverStore\FileRepository\nvdsp.inf fileC:\Windows\System32\DriverStore\FileRepository\nv_lh fileC:\Windows\System32\DriverStore\FileRepository\nvoclock fileC:\Program Files\NVIDIA Corporation\C:\Program Files (x86)\NVIDIA Corporation\Reboot your system Start driver installation again, choose custom installation, then clean install.

3. Update driver in the Device Manager

   If driver updates for any reason can not work via the official install package from nVDIDA, try updating the driver in the Device Manager Navigate to Device Manager, expand graphic adapters, right-click on your nVIDIA device and click on update driver. Reboot your system

That's it, 3 solutions on how to remove, reinstall and update your nVIDIA driver, thank you for reading and I hope to see you again.

Windows 10 is has a lot of features that help a user in optimizing a computer. So when the operating system encounters a problem, it is able to provide users with proper resources to get the problem fixed. There are even times when a user is not notified and an issue is either being repaired or dodged in the background. This kind of feature is known as the Diagnosis of the Automatic Repair feature that starts when your computer is booting. In such times, you will either see the “Diagnosing your PC” or “Preparing Automatic Repair” message on your screen. Although this feature is useful and has proven to be effective, some users reported that the process gets stuck. If you experience the same problem, read on as this post will guide you on what to do to fix it but before you start troubleshooting the problem, you might want to perform a Hard Boot first. All you have to do is to power down your computer, remove the battery and the AC adapter and then reconnect them. After that, tap and hold the power button for about 20 seconds and see if your computer boots up properly. If it doesn’t, follow the given fixes below.

Option 1 – Try disabling the automatic Startup Repair

The Automatic Startup Repair window will automatically open during boot when you have some system driver-related problem. So if you think that this is where the problem lies, you can try to disable the automatic Startup Repair.

• Click on Troubleshoot and go to the Advanced options.
• After that, select Command Prompt and execute the following command:

bcdedit /set recoveryenabled NO

• Restart your computer after that and then check.

Option 2 – Run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why you’re facing this problem. To run the SFC command, follow the steps given below.

• Type “cmd” in the Start search and then right-click on the appropriate search result.
• Next, select “Run as administrator” to open Command Prompt with admin privileges.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Now restart your computer and see if the problem is fixed or not.

Option 3 – Run CHKDSK to check your disk for errors

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system.

• Tap the Win + S keys to open the Search box.
• Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
• After opening an elevated command prompt, copy and paste the following command and hit Enter:

chkdsk /r /f

• Now if you are prompted to run CHKDSK after your reboot your computer, just tap Y and reboot your PC.
• If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
• After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
• Wait until the process is completed and then restart your computer.
• Once your computer has restarted, try accessing the file and check if the error persists.

Option 4 – Run the DISM tool

The next thing you can do is run the DISM tool. This tool is known to repair potentially corrupted files in your system as having them could also system issues like your computer getting stuck in the “Diagnosing your PC” or “Preparing Automatic Repair” screen.

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the problem is now fixed.

Option 5 – Try to use installation media to boot and repair your computer

Another thing you can try to resolve the issue is to use the Windows installation bootable media so you can boot and repair the operating system. To use it, follow these steps:

• You need to first create an installation media which has the dame version of the operating system installed in your computer.
• After that, once you reach the Install Windows screen, click on the “Repair your computer” link.
• Wait until the repair is completed and then shut down your computer
• Now once your computer has restarted, check if it can now boot properly.

Error Code 0x80070020 – What is it?

One of the problems encountered by Windows users when upgrading to Windows 10 from Windows 7 or Windows 8/8.1 is the Error Code 0x80070020. This error code normally occurs when users try to download updates from the Windows Update Website or simply by upgrading to Windows 10. Error Code 0x80070020 also occurs when the device already has a Windows 10 installed.

Once this error is encountered, it will cause malfunction of update installs and display the following message:

An error (-5006 : 0x80070020) has occurred while running the setup. Or The process cannot access the file because it is being used by another process”

Solution

Error Causes

In an attempt to fix Error Code 0x80070020, it is important to pinpoint what the cause is. The most probable cause of this error is due to interference. This error code most likely occurs when there is another automatic update running, for instance, an Antivirus scanning in real-time. If you’re scheduled to have an automatic update during real-time scanning, the Windows 10 update might malfunction.

Further Information and Manual Repair

In trying to fix Error Code 0x80070020, you can perform manual repair methods to resolve the issue effectively and efficiently. Most Windows users can easily employ these manual repair methods, even those who do not have technical abilities. However, there are certain instances where a Windows professional’s help is needed. If you don’t want to face any risk in resolving the issue, it would be best to consult a professional Windows technician or you can also make use of a powerful automated tool.

NOTE: It is best to attend immediately to errors encountered since unresolved errors can result in slowing down your computer’s performance. This might also cause other error messages to arise such as Error Code 0x80070057.

Method One: Restart Your Device

Since Error Code 0x80070020 is most likely encountered due to interference during your update, the easiest method you can do is to close all opened programs and restart your device. After restarting, try to start the update process again.

Method Two: Disable Antivirus Temporarily

Another quick and safe way to fix Error Code 0x80070020 is to disable your antivirus. You must take note though that in doing so, your computer will be susceptible to virus attacks. If you want to proceed with this method, follow these steps:

1. Locate all programs in process in the notifications area, found in the lower right-hand section of your screen. If in case the antivirus icon is not visible on the taskbar, you may have to click an arrow pointing up to show what programs are currently running.
2. Right-click on the antivirus icon then select the disable option.

Method Three: Run the Update Troubleshooter for Windows

The Windows Update Troubleshooter may resolve many of the errors encountered by Windows users when installing updates from Windows Update. To execute the troubleshooter, follow the steps below:

1. Access a menu by holding the Windows key and X. Wait for the menu to appear on the bottom left corner of the screen.
2. Open the Control Panel.
3. Change the appearance of files by selecting large or small icons in the View by option located on the upper right section of your screen.
4. Once you change the appearance of the files, choose the troubleshooting
5. Run the Windows Update Troubleshooter.
6. Restart your device then check if this resolves the problem.

Method Four: Execute A Clean Boot

Executing a clean boot means starting Windows using only a few resources, including startup programs and drivers. This safeguards minimizing conflicts and prevent software clash when an update is received. In performing a clean boot, you will be able to pinpoint what caused the manifestation of error code 0x80070020. Check Microsoft’s Support website to know how to execute a clean boot.

Method Five: Reset Windows Update Components

Performing this method is a bit risky and should be your last option if all methods were unsuccessful. This process will alter your device’s registry so you must ensure to perform accurately the steps. A single mistake can lead to modifying your registry erroneously, which might result in the occurrence of other error messages. Carefully follow the steps found on Microsoft’s Support website to successfully reset Windows Update components.

Resetting Windows Update components can also be done by implementing the following steps:

1. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
2. Stop the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
3. Rename both the SoftwareDistribution and Catroot2 folders to <name of folder> old.
4. Start now the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
5. Exit the Command Prompt then restart your device. After restarting, try installing the updates again.

Method Six: Disable Third-Party Antivirus

A third-party antivirus such as BitDefender may recognize the Windows Update as a threat since the new update of Windows 10 is probably not yet registered with this third-party antivirus vendor. To solve this, you must disable temporarily the antivirus before performing the update. Once the third-party antivirus is disabled, you can now proceed with the updating process. Update as well your third-party antivirus.

Method Seven: Use the DISM Tool for Windows 10

The Deployment Image Servicing and Management (DISM) is a command-line utility that is installed by default in Windows 10 system. This program is used to fix images in Windows. In the case of Error Code 0x80070020, the DISM can repair the recovery image in Windows 10 and can perform as a virtual hard disk as well.

1. Scan and check files for errors.
2. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
3. Type sfc /scannow
4. You can also use the following commands to check for corrupted files:

/CheckHealth – to check for corrupted files or components

/ScanHealth – to check for corrupted Windows image. This may take up to 10 minutes to finish

/RestoreHealth – to check for corrupted Windows image and do an automatic repair. This may take up to 20 to 30 minutes to finish

NOTE: In an instance where you cannot locate the good files in your computer, the system image files may be corrupted. If this happens, you need to have a copy of install.wim from a computer with good Windows 10 OS or the Windows 10 ISO file. Make sure that the source of the good files has the same language, version, and edition of your OS.

Cleaning corrupted files using DISM utility:

Enter the following commands one by one to perform the /RestoreHealth switch using the source path location of good files you copied:

1. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim
2. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim /LimitAccess
3. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim:1 /LimitAccess

For example purposes, the “repairSource” is the source of the good files.

Each you connect time external devices like scanners, printers, and the likes to a Windows 10 computer, the device either pushes the drivers through the USB or any other port, or you are expected to install the drivers through external media. In both cases, the driver will be loaded into the system, allowing you to use the device. However, it doesn’t always go smoothly as you could encounter some errors like the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory ( Code 38 )”. If you encounter such an error in the Device Manager, then this means that a previous version of the device driver is still in memory and that each time the device is used, that previous version is loaded into memory and then unloaded which triggers the “Windows cannot load the Device Driver for this hardware because a previous instance of the Device Driver is still in memory (Code 38)” error. This kind of error occurs if the operating system loads the unwanted driver or if it fails to unload the driver. It could be that there is an obsolete version of the driver that’s still installed in the system or it could also be that you need to update your USB drivers as they could be outdated or the problem could also be due to some third party program that is interfering with the installation. Whatever the cause is, here are some suggestions you can check out to resolve the problem.

Option 1 – Uninstall previously installed drivers and reinstall their latest working version from the manufacturer’s website

The first thing you can do is to uninstall the drivers that are currently installed on your computer and then reinstall their latest working versions from their official sites. This kind of error is commonly encountered while loading drivers for scanners and printers. This is due to the fact that their drivers and software come along with a package which is usually in external media like CD or DVD. So when you install the software package, there’s a possibility that a newer version has been launched by its manufacturer. When that happens, you have to uninstall the previously installed driver package and then download the drivers from the manufacturer’s website and install them.

Option 2 – Run the Hardware and Devices Troubleshooter

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Update or reinstall the Universal Serial Bus Controller driver

Since it could be a driver issue, you can try to update or reinstall the Universal Serial Bus Controller drivers using the Device Manager. Refer to the following steps:

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.

Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.

• Restart your PC and then click the “Search automatically for updated driver software” option.

Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Restart your computer in a Clean Boot State

If the first three given options didn’t work and you still see the error when you connect external devices, you can try putting your computer in a Clean Boot State and then try connecting them again.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• Now try to connect the external devices and check if the error is now gone.