Enable or disable Fast User Switching

If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes. There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.

In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages. For System Restore, it states:

“System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details: System Restore failed while scanning the file system on the drive <Partition Letter> The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk. An unspecified error occurred during System Restore. (0x80070013) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”

Whereas in Windows Backup, it states:

“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. The backup failed, The media is write protected (0x80070013).”

On the other hand, you will see the following error message in Windows Update:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”

There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager. Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
  • ren C:/Windows/System32/catroot2/Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go. Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.

• Open the Command Prompt with admin privileges.
• After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
• Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
• Open Command Prompt with admin privileges again.
• Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

• In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
• After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
• The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
• Tap the Y key to schedule Disk Check the next time your computer restarts.

Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

• First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
• Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
• After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
• Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
• Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.

If you are trying to run or starting a program on your Windows 10 computer and you suddenly get an error message saying, “Error 1061 The service cannot accept control messages at this time”, read on as this post will show you what you can do to fix the problem. This kind of error pops up since the Application Information Service does not respond to the requests to raise applications to Administrator in Windows 10 like the Task Manager, Service updates, and so on. Thus, you won’t be able to run or open apps and will only get stuck with this error. The “Error 1061 The service cannot accept control messages at this time” message is a type of network error that typically occurs when there is a temporary mismatch between the requested control and the state of the service to be controlled. It’s most likely that the service is in a state of start-pending, stop-pending, stopped or it may already be used by another user which explains why this error message suddenly appears. You can encounter this error message on any Windows operation. Here are some of the most common occurrences:

• Debugging a Windows service
• Starting Task Manager
• Starting Registry Editor
• Starting Firewall
• Starting services.msc
• Starting dsm.exe
• Updating services
• Asking for file permissions, etc.

According to Microsoft MSDN, the error occurs because:

“There is a temporary mismatch between the requested control and the state of the service to be controlled. The service may be in a state of start-pending, stop-pending, or stopped. Wait a few minutes, then retry your operation.” If after a few minutes, the error still appears, then you may have to follow the options prepared below.

Option 1 – Try to restart the Credential Manager Service

• Go to the Start menu.
• Then type in “services” in the search box.
• From the search results, right-click on “Services” and select the “Run as Administrator” option.
• Next, look for the Credential Manager Service in the Services window.
• Once you found it, double-click on it to open its Properties. From there, you need to click on the Stop button.
• After that, set the Credential Manager Service to “Automatic” and click on the Start button to restart it.

Option 2 – Try to start the Application Information Service

You can also try starting the Application Information Service to fix the “Error 1061 The service cannot accept control messages at this time”. Just open the Windows Services Manager and make sure that Application Information Service is Started. And if you find that it’s already started, you need to restart it.

Option 3 – Try killing the IIS Worker Process via Task Manager

• Tap the Ctrl + Alt + Del keys and select the Task Manager.
• Next, click on More details to expand the Task Manager and then look for the IIS Worker Process entry which should be displayed in the list under the Processes tab. From there, you can see it in the Background processes. Once you find it, kill its process.
• You can also try to look for the “w3wp.exe” entries and end its process. if you find many entries, right-click on some of them and select the End task option from the context menu.
• Now restart your PC. That should fix the problem.

Toolbar.Dll is one of the most destructive software you will encounter on your Personal Computer. For every report out there you read about threats to your Windows PC, a significant number speak about Toolbar.Dll. Technically, this is non-essential to the functioning of your computer yet poses great dangers to your computer's security. It can cause massive destruction if not properly resolved.

Solution

Error Causes

As suggested below, the sources of Toolbar.Dll are many and broad: a) Misconfigured System: Nothing causes this malfunction on your own Computer a lot more than having a misconfigured system. You ought to anticipate this malfunction and repair the situation before it gets worse. Especially if you have Toolbar.Dll files on your computer. More often than not the situation can only get worse. b) Broken Windows OS File: the 2nd trigger of Toolbar.Dll, and that is linked to the primary aforementioned one, is a broken Windows OS file. Fix it as soon as you realize its existence. c) Installation Issues: If you poorly install Windows on your PC, you generate a loophole by which Toolbar.Dll malfunction might appear. You essentially provide a massive possibility to the Toolbar.dll error to affect your Computer, if you neglect to finish an install or uninstall procedure. d) Removing Programs and Hardware Incorrectly: When you decide to remove programs and hardware, you need to exercise caution. Should you be rash with this specific procedure, you raise the odds of striking the Toolbar.Dll malfunction on your Personal Computer. e) Incorrect Shut-Down: unless you want to strike this malfunction, ensure that you shut down your Computer procedurally. Regardless of what hurry you might be in, always power down your computer correctly.

Further Information and Manual Repair

In the event you strike the Toolbar.Dll malfunction on your Personal Computer, you shouldn't get frightened. But, prior to starting considering of ways that to fix this malfunction, you should look for the signs, to be able to recognize it. The malfunction exists in your Computer in circumstances where software programs can't load properly. The situation might be repaired in numerous methods, as revealed below:

• Switch on your computer, and log in as the superuser/admin. Next, select All Programs, subsequently go to Accessories. Under Accessories, choose System Tools. Click on System Restore from the menu.
• A fresh window will appear. In the new window, find the choice designated "Restore My Pc To An Earlier Time", before you click next.
• Search for the newest System Restore update from "On This List, Click a Restore Point" before you click Next once more.
• Pick Next when a verification window appears on the screen. After the complete procedure is done, reboot the pc and the Toolbar.Dll malfunction will soon be no further.

Each of the measures suggested previously, are for advanced pc users. You must obtain the very best software on the web to eliminate this malfunction, in case you are a non-techie. Alternately, contact a tech to help fixing the problem.

One of the important functions in the Windows operating system is the Task Scheduler. It can automatically run various tasks at a certain time where you’ll have to add a task that needs to be executed and then choose the time it has to run at. So when that time comes, the Task Scheduler will run the task automatically. However, some users reported getting an Error 0x80070057 where the Task Scheduler fails to start. This kind of error may be due to a disabled service that prevents the service from running. It is also possible that the antivirus program interfered with the task – it could be that the Task Scheduler is somewhat in the block list since the antivirus adds it to the list automatically when it’s installed. On the other hand, it could be that you lack administrator-level privilege which is why the Task Scheduler was not able to carry out the task. To fix this issue, here are some suggestions you can try.

Option 1 – Try to restart the Task Scheduler service

As mentioned, it is possible that the Task Scheduler service could be disabled. You could have disabled it when trying to enhance your computer’s performance and whatnot. Thus, you need to verify if it’s running or not and then restart it.

• First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
• Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
• You will see a list of Services and from there, look for the Task Scheduler service and double click on it.
• After that, go to the General tab and click on the Startup Type options and then select “Automatically” from the given list.
• Click on the “RUN” option and select the “Restart the Service” option.
• And click on the “After Second Failure” option and then select the “Restart-Service” option again.
• Now click on the “After Subsequent Failures” tab and select the “Restart the Service” option.
• Finally, click on the Apply and OK buttons and then run the Task Scheduler and see if the issue is now fixed.

Option 2 – Try to temporarily disable the anti-virus program

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed in your computer. Thus, disabling them or any security software installed on your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like the Task Scheduler Error 0x80070057 due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program for the meantime and check if it fixes the error or not.

Option 3 – Run the Task Scheduler with an administrator account

Like pointed out, the Task Scheduler Error 0x80070057 may be due to the lack of admin privileges. Thus, you have to log in to an administrator account and try running the Task Scheduler again. It is also recommended that the administrator account you’re going to use as a password when logging in.

Option 4 – Repair the Task Scheduler by deleting corrupted tasks

Note that a single corrupted file can cause big problems so this option is quite important. And for you to delete a corrupted task or any task from the Task Scheduler, you have to use the Registry Editor if you are not able to use the Task Scheduler interface. To do so, follow these steps:

• Tap the Win + R keys to open the dialog box for Run.
• Next, type in Regedit and click on OK or tap Enter to open the Registry Editor.
• Then navigate to this path: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTree

Note: In this path, you can see all the tasks that are currently set in the Task Scheduler. And since it would be hard to tell which one of them is corrupted, you have to delete the latest one in Task Scheduler last. But before you do so, make sure that you take note of the ID of the tasks. And for you to get the ID, you have to select the task you wish to delete and double click on the ID string located on your right-hand side, and then copy it in the Notepad.

• Right-click on the task name and then delete it.
• After that, delete the very same GUID which you have copied earlier from these folders:
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheBoot
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheLogon
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheMaintenance
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCachePlain
• ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionScheduleTaskCacheTasks

Note: You might not see the same GUID from these folders but if you see it, delete it right away.

• Next, navigate to this location: C:/Windows/System32/Tasks
• Delete the very same tasks you just deleted from the Registry Editor.
• Restart your PC and check if the Task Scheduler is back to its normal state or not.

• In your Graphics Settings, select r5apex.exe and change the Graphics performance preference to Classic App, set it to High Performance, and then launch the game as an administrator when you want to play.
• Inside the Nvidia Control Panel, click “Manage 3D Settings”, and select Apex Legends and change it to “Prefer Maximum Power”
• You can also change “pre-rendered frames” to 1, but it will make you lag just a tiny, tiny bit.
• Turning the shader cache on can help improve FPS, but on some systems, it may cause additional negative performance changes.
• If you have the ability to use G-Sync, use that as well (Only available on some monitors and graphics cards)
• From the task manager, change the priority of r5apex.exe to “High” and close out of other applications.
• Update your graphics drivers.
• Ensure your PC complies with the games minimum system requirements:
  • OS: 64-bit Windows 10
  • CPU: Intel Core i3-6300 3.8GHz / AMD FX-4350 4.2 GHz Quad-Core Processor
  • RAM: 6GB
  • GPU: NVIDIA GeForce GT 640 / Radeon HD 7700
  • GPU RAM: 1 GB
  • HARD DRIVE: Minimum 30 GB of free space
• Check to see if your system has the game’s recommended hardware requirements:
  • OS: 64-bit Windows 10
  • CPU: Intel i5 3570K or equivalent
  • RAM: 8GB
  • GPU: Nvidia GeForce GTX 970 / AMD Radeon R9 290
  • GPU RAM: 8GB
  • HARD DRIVE: Minimum 30 GB of free space
• Within the game, try to set the settings to:
  • Full Screen
  • Disable V-Sync
  • Anti-Aliasing to Disabled/TSAA (slight performance difference)
  • Use Native Resolution
  • Keep Field of View at around 80-100
  • Texture Streaming Budget to High
  • Texture filtering as low as possible while still being playable
  • Ambient occlusion as low as possible
  • Shadow all to Low / Lowest
  • Model detail low
  • Effects detail low
  • Volumetric lighting / Dynamic spot shadows Disabled
  • Ragdolls low
  • Impact marks the lowest
• Make sure other applications are not placing overlays (Discord, GeForce, Xbox Gaming)
• Clean your temporary files and uninstall other games to give your PC room to have the game run.
• Don’t use products like CCleaner as they may remove necessary files from your computer.
• Closeout of Chrome when you’re playing the game or follow our guide on Optimizing Chrome Performance

When it comes to booting an operating system on a computer, one of the most essential pieces of software you can use is the UEFI. In fact, a lot of users now prefer to use UEFI instead of BIOS. It also depends on whether the UEFI or the BIOS is supported on the motherboard. Recently, a number of users reported an issue with UEFI where they were unable to find it under the Advanced Options screen where it’s supposed to be located. The missing UEFI Firmware settings in the Advanced Options could be caused by several reasons. It is possible that the access to the UEFI menu is blocked or it could also be due to the Extra Fast Startup feature being enabled. It is also possible that the operating system is installed in Legacy mode. There are several options to try to fix this issue. You need to check if your computer supports UEFI or you could also try to disable Fast Startup or bypass the Extra Fast Startup feature. You can also use a boot to UEFI shortcut as well as check the CMOS battery.

Option 1 – Try checking if your computer supports UEFI

The first thing you have to do is to verify if your computer supports UEFI. If your computer does not support UEFI, then it’s no wonder why you don’t see the UEFI Firmware settings in the Advanced Options.

Option 2 – Try turning off Fast Startup

• First, boot your computer in Safe Mode.
• Once your computer is booted in Safe Mode, tap the Win + R keys to open the Run dialog box and type in “control” to open the Control Panel.
• Next, click on the Hardware and Sound section and click on Power Options.
• Afterward, select the “Choose what the power buttons do” option from the left side menu pane.
• Now click on Change settings that are currently unavailable and uncheck the entry that says, “Turn on fast startup (Recommended)”.
• Then click on Save Changes and restart your computer and see if it has fixed the problem or not.

Option 3 – Try bypassing the Extra Fast Startup feature

As mentioned, the missing UEFI Firmware settings could be due to the Extra Fast Startup feature. To fix it, you have to disable this feature. All you have to do is tap and hold the Shift key and click on the Shutdown button from the Start button. This will boot your PC with the UEFI booting from the beginning and then use the hotkey for your motherboard to boot into the UEFI setup.

Option 4 – Try using a boot to UEFI shortcut

• Right-click on any empty space on your Desktop and select New > Shortcut.
• This will open a new mini window. And here, you have to type this in the text field: shutdown /r /fw
• After that, click on Next and name the desktop shortcut and then click on Finish.
• Next, right-click on the newly created shortcut and select Properties.
• Click on the Advanced button and select the “Run as administrator” option.
• Now click OK to save the changes made. Each time you execute this shortcut, your computer will automatically be booted to the UEFI Firmware Settings.

Option 5 – Try to check the CMOS battery

Another thing you can do is check the CMOS battery physically on the motherboard and see if it has to be replaced since a damaged CMOS battery can also cause the issue with the missing UEFI Firmware settings.

Option 6 – Set your computer from Legacy to UEFI

If applicable, you can try to set your computer from Legacy to UEFI to resolve the problem.

• In the Windows Search box, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• After that, execute this command: mbr2gpt.exe /convert /allowfullOS
• Now, wait until the process is completed since you can track its process on your screen.
• Once it’s done, go to Settings > Update & Security > Advanced Startup options and from there, click on Restart Now. This will restart your computer and give you advanced options.
• Next, select Troubleshoot > Advanced Options where you will see further options including System Restore, Startup Repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
• Now select the UEFI Firmware Settings. This will take you to the BIOS. Boot Mode is typically available under Boot > Boot Configuration. Once you’re there, set it to UEFI and then save the changes you’ve made. After that, your computer will restart.

Error code 10, device manager code occurs when Bluetooth or Wi-Fi cannot be enabled. Inside device manager beside device would be yellow exclamation sign and if you go into device properties status would be: This device cannot start. Following are proven solutions that will resolve the issue and provide you with a working device.

Reboot PC, check for switch

This simple solution can usually work in most cases, first thing is to check if by any chance hardware switch for Wi-Fi or Bluetooth is OFF (laptops have a small switch that can turn the device On or OFF), then if you do not have a switch or you made sure it is ON, reboot your system.

Run Network Adapter Troubleshooter

If previous simple step solutions have not proven to be effective run Network Adapter Troubleshooter

1. Press WINDOWS + I to open settings
2. Go to System > Troubleshoot > Other troubleshooters
3. Inside Find Network Adapter
4. Click on Run to start the troubleshooters

Disable and then re-enable Adapter

If the previous solution has not fixed the issue try disabling the adapter and then re-enabling it back.

Update network adapter

Go to the intel website and download the latest driver package. After the download is finished install the latest driver.

Turn ON the WLAN AutoConfig service

1. Press Windows key + R to invoke the Run dialog.
2. In the Run dialog box, type services.MSC and hit Enter to open Services.
3. In the Services window, scroll and locate the WLAN AutoConfig service.
4. Double-click on the entry to edit its properties.
5. In the properties window, click the drop-down on the Startup type and select Automatic.
6. Next, make sure the Service status is started and running.
7. Click Apply > OK to save changes.
8. Exit Services console.
9. Restart PC.

Caching is used to enhance the performance of applications in Windows and other operating systems. It helps applications to load faster but there are times when the cache can get damaged or corrupted and as a result, you might encounter some issues. One of them is in the Firefox browser where the “Your Firefox profile cannot be loaded, It may be missing or inaccessible” error message may appear. You could also encounter this kind of error when Firefox is unable to access or find the profile folder. In case you don’t know what the profile folder is, it is where Firefox stores your user data and settings by default. Firefox pulls information from this folder each time you choose to open it. You can find this default Firefox profile folder under the %APPDATA%MozillaFirefoxProfiles folder. If you experience issues when trying to access the Profile Manager, you have the option to create a new default Firefox profile folder. This will fix the “Your Firefox profile cannot be loaded, It may be missing or inaccessible” error. How? Simply follow the given steps below. Step 1: Tap the Win key or click the Windows Start button to open the Start menu. Step 2: Next, type “%appdata%” in the field and hit Enter to open the hidden AppDataRoaming folder. Step 3: Now double click the Mozilla folder as well as the Firefox folder. Step 4: From there, look for the “profiles.ini” file and delete it. Make sure that you don’t delete the Profiles folder which should have the icon of a file folder. Note: Keep in mind that the .ini file extension is identified as the file that features a gear icon beside the “Configuration settings” or “Application settings”. Step 5: Once you open Firefox, a new profile will be created. On the other hand, if you know where your profile exists, you can try the following steps below to help Firefox locate it.

• First, you need to move the profile folder back to its original location.
• Next, restore the profile folder’s original name if you have modified it.
• Then create a new profile using the Profile Manager and give it an appropriate name.
• Now click on the Choose Folder button and select the profile folder you have moved or renamed before you exit the Create a new profile wizard.

So, you just made some popcorns, dimmed light, relaxed in from of the TV, pressed play on your application and Blu-ray drive can not read your movie. Your movie night failed sadly, but there is hope and in this article, we are going to explore and offer you solutions on what to do when something like this happens so you do not miss another movie night and some hard-earned relaxation. Please note that in this article we are assuming that you are using a Blu-ray player on your PC, so some of the solutions presented are meant only for this case. So the first thing that you are supposed to do is to check the disc itself. You can turn the disc around and visually check the disc for fingerprints and scratches which can be fatal for disc playing, alternatively, you can try to play the same disc on another device and if it fails there also it is not the disc, it is your drive. So if it is no issue with the disc let's see that seems to be a problem with the drive. The common thing that could stop disc reading are cables, check all connections and cables in the back of your device to be sure that everything is plugged in correctly and nicely. After checking cables if the issue persists lens cleaning is the next step. Over time lens from the Blu-ray, the device becomes dirty and dust accumulates on it, there are special cleaning discs on market made especially for this purpose, to clean the dirty lens of optical devices. If you have one put it in and clean your lens. After lens cleaning with a specialty disc, a good idea would be to use compressed air in a can to reduce the dust inside so no excess dust will accumulate quickly again on the lens itself.

So the device is cleaned and checked and still no disc playing?

Update firmware first. In order to accomplish this visit your device manufacturer's website and follow instructions there on how to upgrade firmware. If this did not helped also update or reinstall device drivers. Go to device manager and update drivers for your device by right-clicking on it and choosing update driver. If none of the things helped, go to command prompt as administrator and type in SFC /scannow, leave the process to finish, and reboot.