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Remove ChatZum from Windows

ChatZum is a Potentially Unwanted Program that installs a Toolbar into your browser. This program allegedly allows users to zoom in on photos without clicking on them, however, upon further research, it was discovered that this function does not work on the latest version of browsers.

From the Author: ChatZum is a Browser add-on (toolbar) that enables its users to hover over images in Major Social network's websites and view a larger version of an image.

While installing this toolbar will track user web browsing sessions and will record website visits, clicks, and sometimes even personal information. This information is later used to display targeted ads to the user. To allow easier user tracking, the program changes the browser home page and default search engine to Nation Search Advanced, which injects additional advertisements and tracks user activity.

Several anti-virus applications have marked this program as Potentially Unwanted, and it is not recommended to keep it on your computer, especially considering the fact it will most likely not work on your browser.

About Potentially Unwanted Applications

If you have ever installed a free application or shareware, chances are high that the computer will get installed with a bunch of unwanted applications. A Potentially Unwanted Program, also called PUP, in short, is actually software that contains adware, installs toolbars, or has got other hidden objectives. These types of programs are generally bundled up with a free application that you download from the internet or may also be bundled inside the custom installers of many download websites.

PUPs aren’t always viewed as “pure” malware in the strictest sense. A fundamental difference between PUP and malware is distribution. Malware is normally dropped by silent installation vectors like drive-by downloads while PUP gets installed with the consent of the computer user, who knowingly or unknowingly approves the PUP installation on their computer system. But, there is no doubt that PUPs remain bad news for PC users as it could be quite dangerous to your computer in many ways.

The damage PUPs can do

The unwanted programs after installation display numerous annoying pop-up ads, trigger fake alerts, and sometimes even forces a computer owner to pay for the software. PUPs that come as browser add-ons and toolbars are commonly recognizable. These toolbars alter your homepage and your search engine in the installed web browser, track your web activities, modify your search results with redirects and sponsored links, and eventually slow down your browser and diminish your browsing experience.

Potentially unwanted programs use aggressive distribution methods to get onto your computer. The worst part of setting up a PUP is the adware, spyware, and keystroke loggers that could lurk inside. Even if the PUPs really aren’t inherently malicious, these applications still do practically nothing good on your PC – they’ll take valuable system resources, slow down your PC, weaken your computer security, making your PC more vulnerable to malware.

How to avoid ‘crapware’

• Read the EULA thoroughly. Look for clauses that state that you have to accept advertising and pop-ups or bundled applications from the company.
• Always opt for the custom if you’re offered an option between “Custom” and “Recommended” Installations – never ever click Next, Next, Next thoughtlessly.
• Use a good anti-malware application. Try Safebytes Anti-malware which can find PUPs and treat them as malware by flagging them for deletion.
• Be alert if you download and install freeware, open-source applications, or shareware. Do not ever install software applications that seem shady or malicious.
• Always download applications from the original website. The majority of PUPs find their way onto your laptop or computer is via download portals, so steer clear of it altogether.

Remember the fact that even though PUPs could potentially cause damage and hinder the proper functioning of the PC, they can’t enter into your system without your consent, so be alert not to provide them with it.

How One Can Get rid of Malware that is Blocking Websites or Preventing Downloads

Malware could potentially cause many kinds of damage to PCs, networks, and data. Some malware goes to great lengths to stop you from downloading or installing anything on your computer, especially antivirus software. If you’re reading this article, odds are you’re stuck with a malware infection that is preventing you to download or install the Safebytes Anti-Malware program on your PC. Even though this sort of problem can be tougher to circumvent, there are some steps you can take.

Make use of Safe Mode to resolve the issue

If the malware is set to run automatically when Microsoft Windows starts, stepping into safe mode could block the attempt. Just minimal required programs and services are loaded when you boot your computer in Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, do as instructed below.

1) Tap the F8 key repeatedly as soon as your PC boots, however, before the big Windows logo or black screen with white texts come up. This would invoke the Advanced Boot Options menu.
2) Choose Safe Mode with Networking with arrow keys and hit ENTER.
3) When this mode loads, you should have the internet. Now, obtain the malware removal program you want by utilizing the web browser. To install the program, follow the guidelines in the installation wizard.
4) Right after installation, do a full scan and allow the software program to get rid of the threats it detects.

Switch to an alternate internet browser

Some malware mainly targets certain browsers. If this is your situation, employ another internet browser as it might circumvent the computer virus. When you suspect that your Internet Explorer has been hijacked by a trojan or otherwise compromised by online hackers, the best thing to do is to switch over to an alternate internet browser such as Mozilla Firefox, Google Chrome, or Apple Safari to download your chosen security program – Safebytes Anti-Malware.

Create a portable USB antivirus for eliminating viruses

Another technique is to download and transfer an antivirus application from a clean computer to run a scan on the infected computer. Follow these steps to run the anti-malware on the affected computer.
1) Download the anti-malware on a virus-free PC.
2) Connect the flash drive to a USB slot on the clean computer.
3) Double click on the exe file to run the installation wizard.
4) Choose the USB stick as the location for saving the file. Follow the instructions on the screen to finish off the installation process.
5) Now, transfer the flash drive to the infected computer.
6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon.
7) Click the “Scan Now” button to start the virus scan.

Protect your PC from Malware With SafeBytes Security Suite

If you are looking to install an anti-malware program for your PC, there are lots of tools in the market to consider nonetheless, you just cannot trust blindly anyone, regardless of whether it is a paid or free program. A few of them are great but there are several scamware applications that pretend as authentic anti-malware programs waiting around to wreak havoc on your PC. You have to pick a company that develops industry-best anti-malware and it has earned a reputation as reliable. One of the highly recommended applications by industry analysts is SafeBytes Anti-Malware, the safest program for Microsoft Windows.

SafeBytes can be described as a highly effective, real-time antivirus application that is made to assist the average computer user in protecting their PC from malicious internet threats. Through its cutting-edge technology, this software will help you protect your computer against infections brought on by various kinds of malware and other internet threats, including spyware, adware, trojans, worms, computer viruses, keyloggers, ransomware, and potentially unwanted program (PUPs).

There are many wonderful features you’ll get with this particular security product. Listed below are some of the features you will like in SafeBytes.

Active Protection: SafeBytes offers a completely hands-free active protection and is set to observe, block, and kill all computer threats at its very first encounter. It will check your PC for suspicious activity at all times and its unrivaled firewall shields your computer from illegal entry by the outside world.

Robust, Anti-malware Protection: Using a critically acclaimed malware engine, SafeBytes offers multilayered protection which is made to catch and remove threats that are concealed deep inside your PC.

Web Security: Safebytes allots all sites a unique safety ranking that helps you to get an idea of whether the webpage you’re just about to visit is safe to view or known to be a phishing site.

Extremely Speed Scanning: SafeBytes’s virus scan engine is among the fastest and most efficient in the industry. It's targeted scanning significantly increases the catch rate for viruses which is embedded in various computer files.

Lightweight: SafeBytes is really lightweight software. It consumes an extremely small amount of processing power as it runs in the background which means you will not observe any computer performance difficulties.

24/7 Support: For any technical concerns or product assistance, you may get 24/7 expert assistance via chat and email.

To sum it up, SafeBytes Anti-Malware offers outstanding protection combined with an acceptable low system resources usage with both great malware detection and prevention. You now may realize that this particular tool does more than just scan and remove threats from your computer. You will get the best all-around protection for the money you pay on SafeBytes AntiMalware subscription, there’s no question about it.

Technical Details and Manual Removal (Advanced Users)

If you wish to do the removal of ChatZum manually rather than using an automated software tool, you can follow these simple steps: Navigate to the Windows Control Panel, click the “Add/Remove Programs” and there, choose the offending application to remove. In case of suspicious versions of web browser plug-ins, you can easily get rid of it through your web browser’s extension manager. You might also want to reset your home page and search providers, as well as delete browsing history, temporary files, and cookies.

If you choose to manually remove the system files and Windows registry entries, use the following list to make sure you know exactly what files to remove before undertaking any actions. Please note that only advanced users should try to manually edit the system files mainly because removing any single vital registry entry results in a serious problem or even a PC crash. In addition, certain malware is capable of replicating itself or preventing its removal. Doing this malware-removal process in Safe Mode is recommended.

Files:
Search And Delete:

tbcore3.dll
arrow_refresh.png
basis.xml
chatzum.dll
info.txt
inst.tmp
loaderie.js
suggestion_plugin.dll
TbCommonUtils.dll
tbcore3.dll
tbhelper.dll
TbHelper2.exe
uninstall.exe
uninstaller.exe
update.exe

Folders:
C:\Program Files\ChatZum Toolbar\
C:\Documents and Settings\username\Application Data\Mozilla\Firefox\Profiles\gb5e8gtn.default\extensions\staged\ADFA33FD-16F5-4355-8504-DF4D664CFE83

Registry:
Key HKLM\SOFTWARE\ChatZum Toolbar
Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ChatZum Toolbar

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Method 1

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Method 2

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What is BuzzDock?

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About Browser Hijackers

Browser hijackers (sometimes called hijackware) are a type of malicious software that modifies web browser configuration settings without the user’s knowledge or consent. These hijacks are rising at an alarming rate worldwide, and it could be actually nefarious and sometimes dangerous too. They’re created to interfere with web browser programs for many different reasons. In most cases, hijackers are made for the benefit of online hackers often through income generation from forced ad clicks and site visits. Nonetheless, it’s not that harmless. Your online safety is jeopardized and it is extremely irritating. They not only screw up your browsers, but browser hijackers can even modify the computer registry, leaving your PC susceptible to other attacks.

Symptoms of browser hijacker malware

There are several signs that indicate the web browser is hijacked: 1. the home page of your browser is changed unexpectedly 2. you find new unwanted bookmarks or favorites added, typically directed to ad-filled or porn sites 3. The default search page of your web browser is changed 4. you see unsolicited new toolbars added 5. you notice a lot of pop-ups on your computer screen 6. your web browser gets slow, buggy crashes frequently 7. you are prohibited access to specific web pages, including the site of an anti-malware software firm like SafeBytes. Exactly how browser hijacker finds its way onto your computer system Browser hijackers infect computer systems in numerous ways, including through a file-share, a drive-by download, or an infected email. They are usually included with toolbars, BHO, add-ons, plug-ins, or browser extensions. Browser hijackers sneak to your computer along with free software downloads also that you unknowingly install alongside the original. Some of the most well-known hijackers are BuzzDock, Babylon Toolbar, Conduit Search, Sweet Page, OneWebSearch, and CoolWebSearch. Browser hijacking can cause severe privacy problems and even identity theft, affect your web browsing experience by taking command over outbound traffic, substantially slows down your computer by consuming lots of resources, and result in system instability as well.

The best ways to get rid of browser hijackers

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Malware could cause all sorts of damage when they invade your computer, starting from stealing your personal information to erasing files on your PC. Some malware sits in between the computer and the internet connection and blocks a few or all internet sites which you want to visit. It might also block you from adding anything to your system, especially anti-malware applications. So what should you do when malicious software prevents you from downloading or installing Safebytes Anti-Malware? There are a few fixes you can attempt to get around with this problem.

Boot Windows in Safe Mode

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Use an alternate internet browser to download the anti-malware application

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Create a portable USB antivirus for removing malware

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A Look at the Best AntiMalware Program

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove BuzzDock without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised. The following files, folders, and registry entries are created or modified by BuzzDock
Files: File at $COMMONPROGRAMSBuzzdockBuzzdock Support Site.lnk. File at $COMMONPROGRAMSBuzzdockBuzzdock.lnk. File at $COMMONPROGRAMSBuzzdockUninstall.lnk. File at $PROGRAMFileSBuzzdockBuzzdock Support.url. File at $PROGRAMFileSBuzzdockBuzzdock.ico. File at $PROGRAMFileSBuzzdockBuzzdock.url. File at $PROGRAMFileSBuzzdockBuzzdockIEClient.dll. File at $PROGRAMFileSBuzzdockUninstall.url. Directory at $COMMONPROGRAMSBuzzdock. Directory at $LOCALAPPDATAGoogleChromeUser DataDefaultExtensionsejaodgecffaefnnoggjpogblnlpejkma.1.5_0. Directory at $LOCALAPPDATAGoogleChromeUser DataDefaultExtensionsejaodgecffaefnnoggjpogblnlpejkma. Directory at $PROGRAMFileSBuzzdock. Registry: A key in HKEY_CLASSES_ROOT named BuzzdockIEClient.Api.1 A key in HKEY_CLASSES_ROOT named BuzzdockIEClient.Api A key in HKEY_CLASSES_ROOT named BuzzdockIEClient.Layers.1 A key in HKEY_CLASSES_ROOT named BuzzdockIEClient.Layers Key 220EB34E-DC2B-4B04-AD40-A1C7C31731F2 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall. Key 435D09AA-DDE4-4B40-9129-08F025ECA349 at HKEY_CLASSES_ROOTCLSID. Key 435D09AA-DDE4-4B40-9129-08F025ECA349 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 4A3DEECA-A579-44BC-BCF3-167F4B9E8E4C at HKEY_CLASSES_ROOTCLSID. Key 83C58580-EC6E-48CD-9521-B95874483BEB at HKEY_CLASSES_ROOTCLSID. Key BE3A76AC-F071-4C7F-9B7A-D974B4F52DCA at HKEY_CLASSES_ROOTAppID. Key C8C107B2-28C2-472D-9BD4-6A25776841D1 at HKEY_CLASSES_ROOTTypeLib. Key BuzzdockIEClient.DLL at HKEY_CLASSES_ROOTAppID. Key ejaodgecffaefnnoggjpogblnlpejkma at HKEY_LOCAL_MACHINESOFTWAREGoogleChromeExtensions.
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How to know whether the browser is hijacked?

Symptoms that your internet browser is hijacked include: 1. your home page has been reset to some unknown webpage 2. bookmark and the new tab are also changed 3. default web engine is changed 4. you see unwanted new toolbars added 5. you’ll notice random pop-ups start showing regularly 6. your web browser starts running sluggishly or exhibits frequent glitches 7. Inability to navigate to particular sites, particularly anti-malware as well as other computer security software webpages.

How it infects your PC

Browser hijackers infect PCs in numerous ways, including via a file-share, a drive-by download, or an infected email. They can also be deployed via the installation of an internet browser toolbar, extension, or add-on. Also, certain shareware and freeware can put the hijacker in your PC through “bundling”. Browser hijackers can record user keystrokes to collect potentially invaluable information that leads to privacy issues, cause instability on systems, drastically disrupt the user experience, and ultimately slow down the PC to a point where it becomes unusable.

Tips on how to get rid of browser hijackers

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Some malware mainly targets particular browsers. If this is your situation, employ another web browser as it could circumvent the computer virus. In the event you suspect that your Internet Explorer has been hijacked by malware or otherwise compromised by online hackers, the ideal course of action would be to switch over to a different browser like Chrome, Firefox, or Safari to download your favorite computer security application – Safebytes Anti-Malware. Create a bootable USB anti-virus drive Another option is to make a portable anti-malware program onto your USB flash drive. Try these simple measures to clean up your infected PC using a portable antivirus. 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Insert the pen drive into the clean PC. 3) Double-click the Setup icon of the antivirus software to run the Installation Wizard. 4) When asked, choose the location of the USB drive as the place in which you would like to store the software files. Follow the on-screen instructions to finish the installation. 5) Disconnect the USB drive. You may now utilize this portable anti-virus on the affected computer system. 6) Run the Safebytes Anti-malware directly from the thumb drive by double-clicking the icon. 7) Hit the “Scan Now” button to start the malware scan.

Protect Your PC and Privacy With SafeBytes Anti-Malware

Do you want to install the best anti-malware software for your computer? There are plenty of applications on the market that comes in free and paid versions for Windows computers. Some are very good ones, some are decent, and some are simply just bogus anti-malware software that will damage your PC themselves! You need to be very careful not to pick the wrong product, particularly if you buy a paid application. On the list of recommended software programs is SafeBytes AntiMalware. SafeBytes has a very good reputation for excellent service, and clients seem to be happy with it. SafeBytes anti-malware is a trusted tool that not only protects your computer system permanently but is also quite easy to use for people of all skill levels. After you have installed this application, SafeBytes' superior protection system will make sure that absolutely no viruses or malware can seep through your computer. SafeBytes has great features when compared with other anti-malware programs. Below are some of the great features included in the application. Active Protection: SafeBytes offers real-time active monitoring service and protection against all known viruses and malware. It’ll monitor your computer system for suspicious activity regularly and its unparalleled firewall guards your PC against illegal access by the outside world. World-class AntiMalware Protection: Built on a highly acclaimed anti-virus engine, this malware removal tool is able to detect and remove numerous obstinate malware threats such as browser hijackers, potentially unwanted programs, and ransomware that other common antivirus software will miss. Safe Browsing: SafeBytes checks and provides a unique safety rating to every single site you visit and block access to web pages known to be phishing sites, thus protecting you from identity theft, or known to contain malicious software. Low Memory/CPU Usage: This software is lightweight and will run quietly in the background, and that does not have an effect on your PC efficiency. 24/7 Online Technical Support: SafeBytes provides you with 24/7 technical support, automatic maintenance, and updates for the best user experience. Overall, SafeBytes Anti-Malware is a solid program since it has plenty of features and can detect and remove any potential threats. There is no doubt that your computer will be protected in real-time as soon as you put this software program to use. If you’re looking for the absolute best malware removal tool out there, and if you don’t mind shelling out some money for it, go for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove FoxTab without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by FoxTab

Registry: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunrandom.exe HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallFoxTab HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallFoxTabDisplayIcon %AppData%[RANDOM CHARACTERS][RANDOM CHARACTERS].exe HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionUninstallFoxTabDisplayName Trojan horse name HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce[RANDOM CHARACTERS] %AppData%RANDOM CHARACTERS[RANDOM CHARACTERS].exe
[/section][/vc_column_text][/vc_column][/vc_row][/vc_section]
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Changing the Left & Right mouse buttons
As you know, all computer mouse devices are designed ergonomically for users who are right-handed. Although that’s mostly the case, there are also other mouse devices that are designed specifically for left-handed users or the ones that can be used by either the right or left hand. But before you look for these kinds of mouse devices, there is actually an option you can try so that your mouse device can work with either the left or right hand. All you have to do is configure your mouse device. Aside from setting the device to work on either hand, you can also switch mouse buttons, from left to right, using only a couple of simple steps. As mentioned earlier, most mouse devices are created for right-handed users. Meaning to say, these mouse devices are configured to be right-handed with their primary button on the left and the second one on the right. The primary button is used for certain functions such as selecting and dragging. Now you can configure your mouse to be left-handed by swapping its predefined functionality. How? Refer to each one of the given instructions below.

Option 1 – via Control Panel

  • First, go to the Start Menu and search for “control panel” in the Start search.
  • Once you see it from the search results, click on it to open it and then go to the Hardware and Sound section.
  • From there, click on Mouse under the Device and Printers section. This will open the window for Mouse Properties.
  • Now you have to check the Switch primary and secondary buttons box.
  • Then click on OK to save the changes made. After that, your primary select button on your mouse device is your right button while the secondary button, also known as right-click, is now the left button.

Option 2 – via Windows 10 Settings

This is the second option you can check out to change the configuration of your mouse from being right-handed to being left-handed.
  • First, right-click on the Windows icon and select Search.
  • Next, type “mouse” and from the search results that appear, click on Mouse Settings.
  • After that, select “Right” from the “Select your primary button” drop-down menu. This should set the mouse device from being right-handed to being left-handed.
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An Easy Fix For Error 2032

What is Error 2032?

Error 2032 is a Windows stream error. The error is generated when running applications like Flash. It shows that the application is unable to request ads from server.

Error Causes

The error 2032 is triggered due to multiple reasons including:
  • The URL cannot be located or is blocked
  • HTTP Service is not found
  • Incorrect proxy settings
  • Automatic cookies handling
  • Corrupt Flash Player
  • Viral infection
  • Registry issues

Further Information and Manual Repair

Here are some easy and best do it yourself methods to resolve the error 2032 on your system:

Fix the Proxy Settings

To do this, first, go to the start menu and press RUN, type regedit in the RUN box and press enter. Now from the left-hand panel of the registry path open: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings. Now double click the proxyenable string and replace its value with 0. After that, right-click on proxy server and select delete option. Then exit Regedit and restart your PC to activate changes.

Verify the URL

Sometimes the error 2032 may be generated due to wrong or incorrect URL in the HTTP Service URL property. So, verify your URL and look for typos. Specifying the correct URL can fix the error right away.

Check Cookies Handling

Automatic cookies handling can also trigger this error code. Therefore, to resolve the error, it is advisable to disable automatic cookies handling. This can be done by launching your web browser. Go to tools and then press the privacy tab. Now click on the advance tab from settings and un-check override automatic cookie handling. To confirm changes press OK.

Uninstall and then Reinstall the Flash Player

It is possible your Flash Player is corrupt. Therefore, another way to fix error 2032 is to uninstall the Flash Player and then reinstall it on your system.

Scan for Viruses

Programs usually get corrupted due to two reasons, viruses or registry issues. Therefore, to remove viruses on your PC, download and run an antivirus program.

Clean and Restore Registry

Also, clean the registry.
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Fix 0x80070013 for Restore, Backup and Update
In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages. For System Restore, it states:
“System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details: System Restore failed while scanning the file system on the drive <Partition Letter> The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk. An unspecified error occurred during System Restore. (0x80070013) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”
Whereas in Windows Backup, it states:
“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. The backup failed, The media is write protected (0x80070013).”
On the other hand, you will see the following error message in Windows Update:
“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”
There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager. Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go. Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.
  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.
Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.
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Communication with service process failed
The Intel Driver and Support Assistant automatically identifies, finds, and installs drivers in a computer and is pre-installed in newer Intel-supported systems. If you are using one of those newer Intel supported systems but encountered an error that says, “Communication with service process failed, Tray cannot start” when you launch a program, read on as this post will guide you in fixing this problem. This kind of issue in Intel supported system could be due to some third party application that’s meant to update drivers could be interfering. It is also possible that the Intel Driver and Support Assistant application is corrupted. Whatever the cause may be, here are some suggestions you have to check out to resolve the problem.

Option 1 – Try to uninstall all the third party driver update applications

One of the reasons why some users install third-party driver update software is that it is kind of tiresome to update each one of the drivers manually. However, as tiresome as it might be, it is still better than using a third-party driver update application as these kinds of applications could mess up the drivers, and the Intel Driver and Support Assistant is still much better. To fix the error, you have to uninstall the previously installed third-party driver update application on your computer.
  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the third-party driver update application you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try to disable the DSATray in Startup

Another thing about the “Communication with service process failed, Tray cannot start” error is that it keeps on popping up each time you boot your computer. And so to resolve this bug, you can just disable the DSATray from Startup. How? Refer to these steps:
  • Tap the Ctrl + Alt + Del to pull up the Security options window.
  • From there, select the option to open the Task Manager.
  • Once you’re in the Task Manager, go to the Startup tab and look for “DSATray” and right-click on it and then select the Disable option.
  • Now restart your computer and you should be good to go.

Option 3 – Try to reinstall the Intel Driver and Support Assistant

If the Intel Driver and Support Assistant is corrupted, you need to uninstall it from your computer. All you have to do is go to Programs and Features like what you did in the first option to uninstall the program. Once you’ve uninstalled it, download the newer or latest version of the Intel Driver and Support Assistant from the official site of Intel and then install it.
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What to do if Windows 10 Store is not downloading Apps
The store is not downloading Apps: As you know, the Windows Store is one of the places where you can download Windows apps. However, there are times when you might not be able to do so for some reason. For instance, if you search for an app and click on the get it now button, instead of downloading the app, nothing happens and there are also cases when the download will start but the page will refresh after half a second. When this issue happens, you won’t be seeing any error message or warning at all. So you’ll just have to look at the download get started where the page will refresh and you’ll be back at the Get button. This issue in the Windows 10 Store only happens for a few apps so even though you are able to download some apps, you might be able to do on other ones. Note that the apps affected are random and there is no specific set of apps that cause this issue while downloading and that this problem will repeat again each time you click on the Get it now button. This issue is definitely caused by Windows itself and has something to do with a bug in the Windows store which was brought by the latest Windows Update. It’s already a known issue among other Windows 10 users who are also suffering the same dilemma. So until Microsoft releases another update to fix this bug, you will have no choice but to deal with it in the meantime. On the other hand, you can also try a couple of suggestions laid out in this post. Follow the steps in every option given below to fix the issue with the Windows 10 Store.

Option 1 – Try signing out from the Microsoft Store

A lot of Windows 10 users were able to resolve the problem by simply signing out and signing back into the Microsoft Store. How? Follow these steps:
  • Go to the Microsoft Store.
  • Next, go to the Get page of the app you were trying to download.
  • And then click on your account picture located in the top right corner of the window and select your account.
  • Sign out from your account and after that, click the Get button to download the app.
  • After that, a new window will appear where you’ll have to select your account and click on Continue.
  • Now enter your credentials. Once you do, the app should be downloaded automatically after you’re signed in. And that’s about it.
Note: Keep in mind that this option is merely a temporary solution to the problem and once you close the Microsoft Store and open it back again, you will be back to square one.

Option 2 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.
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Windows SmartScreen can’t be reached right now
SmartScreen is a cloud-based anti-phishing and anti-malware component that’s come packed in all Windows 8 (8.1) and Windows 10 versions. This security component is also used in several browsers and programs like Internet Explorer, Microsoft Edge and Outlook.com. Although this program is quite useful, there’ve been reports that SmartScreen is apparently blocking Microsoft’s own apps from opening. According to some users, they only get the “Windows SmartScreen can’t be reached right now” error message every time they try to open apps from the built-in Windows suite like Photos, Mail, Alarms, Maps, etc. Whenever Windows SmartScreen is either down or unreachable on an end-user PC, your computer won’t be able to download anything in both official and unofficial channels. This error might be due to a corrupted Windows account, or it could be that SmartScreen is disabled from the Windows Defender Security Center or it might be down due to an MS issue. In addition, the error might also be caused by a proxy entry.

Option 1 – Make sure that SmartScreen is enabled

Before anything else, the first thing you must do is to check if SmartScreen is even enabled as it might be the reason why you’re getting the error. You can verify this by simply going to the Windows Defender Security Center. To do so, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “ms-settings:windowsdefender” in the field and hit Enter to open the Windows Defender Security Center.
  • After that, click on the Open Windows Defender Security Center button located under Windows Security.
  • Then click on App & browser control.
  • From there, make sure that the Check apps and files toggle is set to Warn and then check the same thing for Microsoft Edge and SmartScreen for Microsoft Store apps.
  • If it turns out that SmartScreen is indeed disabled, you have to restart your computer after making some changes and then check if the issue is fixed upon the next startup.

Option 2 – Check if SmartScreen is down for maintenance

Another possible reason why SmartScreen is not working is that it might be scheduled for maintenance. When SmartScreen is scheduled for maintenance, it will become unreachable for a lot of users at the same time and so before you go over unnecessary troubleshooting steps, you need to verify if SmartScreen is down for maintenance or not.

Option 3 – Try to disable the proxy server

If applicable, you can try to disable the proxy server to fix SmartScreen. There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. In some instances, certain proxy servers can interfere with the SmartScreen component and cause it to become unusable. However, if you are not using a proxy server, just skip this option and proceed to the next one, otherwise, follow the steps below to disable the proxy server.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “ms-settings:network-proxy” in the field and hit Enter to open the Proxy tab under Settings.
  • After that, scroll down to the Manual proxy setup and make sure that the toggle button of the “Use a proxy server” option is turned off.
  • Now restart your PC and check if the problem is fixed upon the next startup.

Option 4 – Try to create a new Windows user account

There are some users who were able to fix the problem by simply creating a new Windows user account. Although this solution will make you lose a couple of settings enforced through your user account, it’s actually effective in circumventing the “Windows SmartScreen can’t be reached right now” error. To create a new Windows user account, here’s what you have to do:
  • Tap the Win + R keys to open the Run dialog box.
  • And then type “ms-settings:otherusers” in the field and hit Enter to open the Family & other people tab under the Accounts menu.
  • After that, click on the “Add someone else to this PC” option and then click on “I don’t have this person’s sign-in information.
  • Next, insert the user credentials like emails, password, birth date, etc., and then click Next. Take note that if you want to create a new local user account, just click on Add a user without a Microsoft account.
  • After you’re done creating the new Windows user account, click the start icon and then click the account icon and choose to Sign out.
  • After you’re logged in, check if SmartScreen now works properly or not.
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