Completely Remove SweetIM From Computer

SweetIM Toolbar for Internet Explorer is a browser add-on which adds various shortcuts to your browsers for easy access. This toolbar also changes your homepage to home.sweetim.com. The toolbar is typically bundled with the free Sweet Instant Messenger program and does not necessarily get uninstalled when Instant Messenger is removed from the user’s PC. Additionally, if the home page and search settings were modified by this toolbar, they need to be manually reverted back by the user.

This extension injects various ads into your browser search results and changes your default search engine. While you are browsing the internet, this software records your website surfing data, clicks, and possibly private information. Several Anti-virus programs have classified SweetIM Toolbar as a potentially unwanted application and are not recommended to keep.

About Browser Hijackers

Browser hijacking means that a malicious program code has power over and modified the settings of your web browser, without your approval. They are made to disrupt browser functions for many different reasons. Generally, the idea would be to force users to visit particular sites that are looking to increase their visitor traffic and produce higher ad revenue. Most people assume that such websites are legitimate and harmless but that is incorrect. Nearly every browser hijacker poses an actual threat to your online safety and it is vital to categorize them under privacy dangers. On top of that, hijackers can make the whole infected system vulnerable – other harmful malware and viruses would grab these opportunities to intrude into your system effortlessly.

Major signs that an internet browser has been highjacked

The common signs that indicate having this malicious software on your PC are: the home page of your respective browser is changed unexpectedly; bookmark and the new tab are also modified; the default search engine and the default web browser settings are altered; discover new toolbars that you didn’t add; you find lots of pop-up ads on your computer screen; web pages load very slowly and sometimes incomplete; Inability to navigate to particular sites, particularly antivirus and also other computer security software websites.

Exactly how they get into your computer or laptop

There are several ways your computer can get infected with a browser hijacker. They usually arrive by way of spam e-mail, via file sharing websites, or by a drive-by download. Many browser hijackings originate from add-on software, i.e., toolbars, browser helper objects (BHO), or extensions added to browsers to give them additional features. A browser hijacker may also come bundled up with some freeware that you unwittingly download to your computer system, compromising your internet security. A good example of some notorious browser hijackers includes Anyprotect, Conduit, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are continually changing.

Browser hijackers can record user keystrokes to gather potentially invaluable information that leads to privacy concerns, cause instability on systems, severely disrupt the user experience, and eventually slow down the PC to a stage where it becomes unusable.

Removal

Some browser hijacking could be quite easily corrected by identifying and removing the corresponding malware application through your control panel. But, many browser hijackers are hard to eliminate manually. Regardless of how much you attempt to remove it, it may keep returning over and over. You should consider doing manual repairs only if you are a tech-savvy person, as there are risks associated with tinkering around with the computer registry and HOSTS file.

Browser hijackers could be effectively removed by installing the anti-malware application on the affected computer. One of the finest tools for repairing browser hijacker malware is Safebytes Anti-Malware. It will help you get rid of any pre-existing malware on your computer and gives you real-time monitoring and protection from new internet threats. Along with the antivirus tool, a PC optimizer will help you in getting rid of all related files and modifications in the registry automatically.

Can't Install Safebytes Anti-malware because of Malware? Do This!

Viruses could potentially cause a great deal of damage to your personal computer. Certain malware variants alter browser settings by including a proxy server or change the computer’s DNS settings. In such cases, you will be unable to visit certain or all internet sites, and thus unable to download or install the necessary security software to remove the infection. If you’re reading this, chances are you’re stuck with a virus infection that is preventing you to download or install Safebytes Anti-Malware software on your system. Although this kind of issue will be difficult to get around, there are some actions you can take.

Eliminate malware in Safe Mode

The Windows-based PC has got a special mode referred to as “Safe Mode” in which only the minimum required programs and services are loaded. If the malware is blocking access to the internet and affecting your computer, launching it in Safe Mode enables you to download anti-virus and run a diagnostic scan while limiting potential damage. To boot into Safe Mode, hit the “F8” key on the keyboard just before the Windows logo screen shows up; Or after normal Windows boot up, run MSCONFIG, check the Safe Boot under the Boot tab, and then click Apply. As soon as you restart the PC into Safe Mode with Networking, you can download, install, and update the anti-malware program from there. At this point, you can actually run the anti-virus scan to remove computer viruses and malware without any hindrance from another malicious application.

Switch over to an alternate browser

Malicious code could exploit vulnerabilities on a specific internet browser and block access to all antivirus software sites. If you appear to have malware attached to Internet Explorer, then switch over to an alternate internet browser with built-in safety features, such as Firefox or Chrome, to download your preferred antivirus program – Safebytes.

Make a bootable USB anti-virus drive

Another solution is to create a portable antivirus program onto your USB thumb drive. Follow these steps to run the anti-virus on the affected PC.
1) On a clean computer, install Safebytes Anti-Malware.
2) Mount the USB drive onto the same computer.
3) Double-click the Setup icon of the anti-malware software to run the Installation Wizard.
4) Pick a USB flash drive as the place when the wizard asks you exactly where you want to install the application. Follow activation instructions.
5) Disconnect the USB drive. You may now utilize this portable antivirus on the infected computer.
6) Double-click the EXE file to open the Safebytes program from the thumb drive.
7) Click “Scan Now” to run a complete scan on the infected computer for viruses.

Overview of SafeBytes Anti-Malware

Nowadays, an anti-malware program can protect your laptop or computer from different forms of online threats. But wait, how do choose the best one amongst plenty of malware protection applications that’s available on the market? You may be aware, there are numerous anti-malware companies and tools for you to consider. A few of them are good, some are ok types, and some will affect your computer themselves! You should go with a product that has gained a strong reputation and detects not just viruses but other kinds of malware as well. On the list of highly recommended applications by industry, analysts are SafeBytes Anti-Malware, a well-known security application for Windows computers.

SafeBytes anti-malware is a trusted software that not only protects your system completely but is also very user-friendly for people of all ability levels. Once you’ve got installed this application, SafeBytes advanced protection system will ensure that absolutely no viruses or malicious software can seep through your PC.

There are many great features you’ll get with this security product. Listed below are some of the great ones:

Active Protection: SafeBytes offers complete and real-time security for your laptop or computer. This tool will constantly monitor your PC for suspicious activity and updates itself regularly to keep current with the latest threats.

Antimalware Protection: With its advanced and sophisticated algorithm, this malware elimination tool can identify and remove the malware threats hiding within your computer system effectively.

Web protection: Through its unique safety score, SafeBytes informs you whether a site is safe or not to visit it. This will make sure that you’re always certain of your safety when browsing the net.

Lightweight Tool: This program is not “heavy” on the computer’s resources, so you’ll not see any overall performance difficulties when SafeBytes is operating in the background.

24/7 Live Expert Support: Support service is available 24 x 7 x 365 days via chat and email to answer your concerns.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SweetIM without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser.

To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SweetIM

Files:
File %COMMONAPPDATASweetIMMessengerconfusersmain_user_config.xml.
File %COMMONAPPDATASweetIMMessengerdatacontentdbcache_indx.dat.
File %PROGRAMFILESSweetIMMessengerdefault.xml.
File %PROGRAMFILESSweetIMMessengermgYahooMessengerAdapter.dll.
File %PROGRAMFILESSweetIMMessengermsvcp71.dll.
File %PROGRAMFILESSweetIMMessengermsvcr71.dll.
File %PROGRAMFILESSweetIMMessengerresourcesimagesAudibleButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesDisplayPicturesButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesEmoticonButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesGamesButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesKeyboardButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesNudgeButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesSoundFxButton.png.
File %PROGRAMFILESSweetIMMessengerresourcesimagesWinksButton.png.
File %PROGRAMFILESSweetIMMessengerSweetIM.exe.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerdefault.xml.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesabout.html.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesaffid.dat.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesbasis.xml.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesbing.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesclear-history.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcescontent-notifier.js.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcescontent-notifier-anim.gif.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcescontent-notifier-anim-over.gif.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesdating.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesdictionary.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcese_cards.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceseye_icon.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceseye_icon_over.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesfind.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesfree_stuff.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesgames.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesglitter.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesgoogle.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceshelp.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceshighlight.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceslocales.xml.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceslogo_16x16.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceslogo_21x18.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceslogo_32x32.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourceslogo_about.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesmore-search-providers.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesmusic.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesnews.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesoptions.html.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesphotos.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcessearch-current-site.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesshopping.png.
File %PROGRAMFILESSweetIMToolbarsInternet ExplorerresourcesSmileySmile.png.
File %PROGRAMFILESSweetIMToolbarsInternet ExplorerresourcesSmileyWink.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcessweetim_text.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcestoolbar.xml.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesversion.txt.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesvideo.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesweb-search.png.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesweb-toolbar.js.
File %PROGRAMFILESSweetIMToolbarsInternet Explorerresourcesyahoo.png.

Registry:
Directory %COMMONAPPDATASweetIMMessengerconfusers.
Directory %COMMONAPPDATASweetIMMessengerconf.
Directory %COMMONAPPDATASweetIMMessengerdatacontentdb.
Directory %COMMONAPPDATASweetIMMessengerdata.
Directory %COMMONAPPDATASweetIMMessengerlogs.
Directory %COMMONAPPDATASweetIMMessengerupdate.
Directory %COMMONAPPDATASweetIMMessenger.
Directory %COMMONAPPDATASweetIMToolbarsInternet Explorercache.
Directory %COMMONAPPDATASweetIMToolbarsInternet Explorer.
Directory %COMMONAPPDATASweetIMToolbars.
Directory %COMMONAPPDATASweetIM.
Directory %PROGRAMFILESSweetIMMessengerresourcesimages.
Directory %PROGRAMFILESSweetIMMessengerresources.
Directory %PROGRAMFILESSweetIMMessenger.
Directory %PROGRAMFILESSweetIMToolbarsInternet Explorerconf.
Directory %PROGRAMFILESSweetIMToolbarsInternet ExplorerMicrosoft.VC90.CRT.
Directory %PROGRAMFILESSweetIMToolbarsInternet Explorerresources.
Directory %PROGRAMFILESSweetIMToolbarsInternet Explorer.
Directory %PROGRAMFILESSweetIMToolbars.
Directory %PROGRAMFILESSweetIM.

Key HKEY_CLASSES_ROOT named SWEETIE.IEToolbar.1, plus associated values.
Key HKEY_CLASSES_ROOT named SWEETIE.IEToolbar, plus associated values.
Key HKEY_CLASSES_ROOT named SweetIM_URLSearchHook.ToolbarURLSearchHook.1, plus associated values.
Key HKEY_CLASSES_ROOT named SweetIM_URLSearchHook.ToolbarURLSearchHook, plus associated values.
Key HKEY_CLASSES_ROOT named Toolbar3.SWEETIE.1, plus associated values.
Key HKEY_CLASSES_ROOT named Toolbar3.SWEETIE, plus associated values.
Key 4D3B167E-5FD8-4276-8FD7-9DF19C1E4D19 at HKEY_CLASSES_ROOTTypeLib.
Key 82AC53B4-164C-4B07-A016-437A8388B81A at HKEY_CLASSES_ROOTCLSID.
Key A4A0CB15-8465-4F58-A7E5-73084EA2A064 at HKEY_CLASSES_ROOTCLSID.
Key EEE6C35B-6118-11DC-9C72-001320C79847 at HKEY_CLASSES_ROOTCLSID.
Key EEE6C35C-6118-11DC-9C72-001320C79847 at HKEY_CLASSES_ROOTCLSID.
Key EEE6C35C-6118-11DC-9C72-001320C79847 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects.
Key EEE6C35D-6118-11DC-9C72-001320C79847 at HKEY_CLASSES_ROOTCLSID.
Key EEE6C35E-6118-11DC-9C72-001320C79847 at HKEY_CLASSES_ROOTTypeLib.
Key EEE6C35F-6118-11DC-9C72-001320C79847 at HKEY_CLASSES_ROOTTypeLib.
Key EEE6C360-6118-11DC-9C72-001320C79847 at HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerSearchScopes.
Key EEE6C360-6118-11DC-9C72-001320C79847 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerSearchScopes.
Key 878E59AD181B66344A3316549572708A at HKEY_CLASSES_ROOTInstallerProducts.
Key E54D4DC11584D69448F0C2E257E2FC7B at HKEY_CLASSES_ROOTInstallerProducts.
Key Install at HKEY_CURRENT_USERSoftwareSweetIM.
Key Messenger at HKEY_LOCAL_MACHINESOFTWARESweetIM.
Key SweetIM.exe at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Paths.
Key SweetIM at HKEY_CURRENT_USERSoftware.
Key SweetIM at HKEY_LOCAL_MACHINESOFTWARE.
Key Toolbars at HKEY_CURRENT_USERSoftwareSweetIM.
Key Toolbars at HKEY_LOCAL_MACHINESOFTWARESweetIM.
Value (Default) at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsSweetIM.exe.
Value EEE6C35B-6118-11DC-9C72-001320C79847 at HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerToolbarWebBrowser.
Value EEE6C35B-6118-11DC-9C72-001320C79847 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerToolbar.
Value EEE6C35D-6118-11DC-9C72-001320C79847 at HKEY_CURRENT_USERSoftwareMicrosoftInternet ExplorerURLSearchHooks.
Value Path at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp PathsSweetIM.exe.
Value simapp_id at HKEY_CURRENT_USERSoftwareSweetIM.
Value simapp_id at HKEY_LOCAL_MACHINESOFTWARESweetIM.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

How to Fix Error 126

Error 126 - What is it?

Error 126 is a Windows PC error that mostly occurs either during program installation or removal. It is commonly experienced by Vista, XP and Windows 7 users. When the error 126 is generated, it usually terminates the program installation process, immediately. It is advisable to take corrective error repair measures immediately to ensure that you are easily able to install your desired program and you don’t encounter the error again.

Solution

Restoro box imageError Causes

There are multiple reasons for the occurrence of the error code 126 including. The reasons are listed below:
  • Dll file corruption
  • Missing or damaged dll files
  • Corrupt and misconfigured system files
  • Improper program installation
  • Viral infection
  • Corrupt registry
  • Improper hardware

Further Information and Manual Repair

To resolve the error 126 on your PC, you don’t always have to hire a technician or be a computer programmer yourself. Though this error is critical the good news is that it is very easy to resolve. You can fix the error even if you are not technically sound. Try the solutions that we have listed below to help you resolve error 126 immediately:

Solution 1: Disable Firewall Protection

Sometimes Firewall protection may stop you from installing new programs on your PC successfully and this may display the error 126 on your PC. In such a scenario, disable Firewall protection and then try installing the desired program again. See if it works.

Solution 2: Restore Points

Sometimes dll files can go missing due to program removals and you may come across the error 126. To resolve it, restore points. This will help you restore your PC back to the way it was functioning before you removed a program and will also help you recover the lost and missing dll files.
  • This can be done, by clicking the start menu.
  • Now go to all programs, then accessories, and then system tools.
  • Here you will see the ‘System Restore’ option. Simply click on it.
  • This will help you open a new window. Here select the option ‘Restore My Computer to an Earlier Time’ point.
  • As you select it, it will show you a list of restore points.
  • Choose the latest restore point you see in the list and click ‘Next’ to continue. Now confirm to finish restoration.
  • Restart your PC to activate the changes.

Solution 3: Scan for Viruses

The underlying cause for the error could also be related to viruses on your PC. To remove the viruses, you will have to download a powerful antivirus and scan your entire PC. Please note, anti-viruses are notorious for slowing down system performance, so you might have to compromise on the speed of your PC.

Solution 4: Run a Hardware Diagnostic

To find out which hardware is causing the error message to pop up, you will have to run a hardware diagnostic. For this, simply go to the start menu, type Memory Diagnostic in the search bar. Now access this tool and click on Diagnose your Memory problems. As you click on it, it will ask you to perform the check by either restarting the PC immediately or on the next restart. Select the immediate one to get going. The system will carry a scan on the memory and show you the list of problematic errors detected during the scan. To resolve this error then all you have to do is replace the piece of faulty hardware. Nonetheless, if no faulty hardware is detected, this means the error is related to the registry.

Solution 5: Clean and Restore the Registry

The error 126 is also sometimes generated due to poor PC maintenance which leads to registry issues. The registry basically saves and stores all the data and activities performed on the PC. This also includes junk files, invalid registry entries, bad keys, temporary files, internet history, and cookies. This accumulates a lot of disk space. If not removed, they damage the registry and corrupt other important files like system and dll files, thereby generating PC-related error codes like error 126. The best way to resolve this error on your PC in seconds is to download Restoro on your PC. This is an advanced and multi-functional PC repair tool embedded with multiple powerful utilities including an intuitive registry cleaner, an antivirus, and a system optimizer. The registry cleaning feature detects all registry issues and errors. It wipes out all the unnecessary and obsolete files cluttering the system, fixes the damaged dll files, and restores the registry back to normal. Simultaneously, the antivirus utility scans for all privacy errors and malicious software infecting your system. This includes malware, adware, spyware, and Trojans. The system optimizer feature ensures your PC performance does not slow down. It boosts the speed of your PC to its optimum level. This PC fixer is safe, user-friendly, and efficient. It can be downloaded on any Windows version. Click here to download Restoro on your system and resolve error 126 right away!
Read More
What to do if Windows 10 Taskbar Volume Control is not working
The quickest way to control and manage the volume of your Windows 10 PC is using the Volume control icon in the system tray. However, you might encounter issues in using it especially if you recently updated your PC. After the update, if it no longer responds to mouse clicks, be it a right-click or left-click, read on as this post will show you what you can do to remedy that issue. If you think that you’re the only one who has experienced this problem, you are mistaken as several users also reported that the volume icon does highlight and shows the volume level if you hover the cursor over it but it does not really do anything at all. This is definitely the quickest way to change the audio output in Windows 10 especially when you have to change from speakers to your earphone and whatnot. If you are one of the users whose Windows 10 Taskbar Volume Control icon has stopped working and every time you click on the icon and nothing happens and you’re still not able to adjust the volume of your Windows 10 computer, read on as this post will show you what you can do to fix that problem. Although the audio is working just fine, you will still not be able to adjust the volume from its control icon. The problem is most likely related to the UI interaction. There are times when icons in the taskbar also experience the same issue where you can hover your mouse over them but nothing happens when you click on them. As mentioned, the issue with the volume icon does not seem to affect the actual audio of the computer. Double-check to confirm and if it turns out that the audio is indeed working fine, you can use the hardware of your keyboard to manage and control the volume, however, the software just won’t work. This issue is really inconvenient especially for users who connect their laptops to a bigger display. To fix this issue, here are some suggestions you need to check out.

Option 1 – Try to restart the Windows Explorer

This option may sound silly but it has actually worked in fixing the issue for some users. So if anything gets stuck on the taskbar or system tray, the best way to revive them is by restarting Windows Explorer.
  • Right-click on the taskbar and then select the Task Manager.
  • Next, look for Windows Explorer under the Processes tab.
  • Then right-click and select restart.
  • After that, wait for the restart process to be completed and for the user interface to refresh. Note that you will notice the Taskbar disappearing and reappearing again. It will reload the entire user interface and allows you to access the volume icon. It should work this time.

Option 2 – Restart the Audio services

Restarting the audio services in your computer can also help you fix the volume control issue and to do that, refer to these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Type in “services.msc” in the field and hit Enter to open Services.
  • From there, look for Windows Audio and then right-click on it and go to Properties.
  • After that, you have to make sure that the Startup Type is set to Automatic.
  • Then click on the Stop button. Once it has stopped, start it again.
  • Now restart your computer and see if you can now access the volume icon on the taskbar.

Option 3 – Try to update or roll back the Audio driver

If the glitch in your audio has something to do with software, chances are it might be related to the audio driver – it could be that the newest version of your Windows 10 does not work well with the old version of the driver. This is why you have to update your audio driver to the newest available version.
  • Tap the Win + R keys to open the Run dialog box and then type in devmgmt.msc and tap Enter or click OK to open the Device Manager.
  • Expand the section for the outdated device drivers.
  • And then select the outdated driver(s) and right-click on it/them.
  • From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
  • Then also click on the option, “Search automatically for updated driver software.
  • Restart your PC after the installation.
Note: If updating the Audio driver didn’t work, you can go to the website of your PC manufacturer and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 4 – Try running the Playing Audio Troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the volume control issue on your PC. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10. Run this troubleshooter and see if it can fix the issue or not.
Read More
How to Fix Logon.scr Application Error

Logon.scr Application Error - What is it?

To understand Logon.scr application error, it is first important to understand the function of logon.scr. Logon.scr is an important file that is located in the Windows\System32 folder. It guarantees Windows systems stability. Logon.scr application error occurs when logon.scr file gets corrupt. It is a common system error that can happen in most Windows platforms. It usually pops up during system start-ups and when trying to launch certain programs. Some of the common systems of this error code include: system halt, freeze, no application icons are visible on the desktop, random blue screen of death and system performance decreases dramatically.

Solution

Restoro box imageError Causes

Two of the most common causes of logon.scr application error is:
  • Corrupted and damaged logon.scr file
  • Viral infection
It is advisable to fix this error code immediately because it leads to serious damages. It is fatal and can result in a system crash; therefore resolve it right away.

Further Information and Manual Repair

To resolve this issue on your computer you don’t have to spend hundreds of dollars to hire a professional for the job. The good news is that it can be repaired easily and does not require any technical expertise. Here are some of the most effective and easy DIY methods to resolve the error on your screens.

Method 1 - Replace the Damaged and the Corrupted Logon.scr File

Whether the file gets corrupted or is accidentally deleted, the best way to fix the issue is to download the Logon.scr file again from a reliable website and install in the following location C:\Windows\System32. Alternatively you can also get the file copy form another proper functioning computer by using flash drive if you don’t have an internet connection to download the logon.scr file online.

Method 2 - Restore Points by Applying System Restore of Windows

Another way to resolve this is to restore points to bring back your system to the previous state before the error occurred. To do this, simply click the start button and type ‘System Restore’. Now click System Restore in the result and click next. Select the restore point in the list and click the next button to proceed. To activate changes reboot your PC.

Method 3 - Scan and Remove Viruses

If Logon.scr application error still persists, then it could be due to viruses. To resolve, install a powerful anti-virus. Scan your entire PC and remove viruses.

Method 4 - Repair the Registry

Corrupt and damaged Logon.scr file also triggers issues with the registry. DLL files and other important files like Logon.scr application files may get damage due to too many bad and invalid registry entries. Registry stores all the activities performed on the PC including unnecessary files like junk files and cookies. If these are not removed timely, these files accumulate and corrupt important files. Therefore, to fix the error it is advisable to clean and repair the registry. The best way to go about is to download Restoro. This is a user-friendly and multi-functional PC Fixer deployed with a registry cleaner. It scans for all registry errors and removes all the invalid entries. It cleans the registry and repairs the damaged files thereby resolving the issue in seconds. Click here to download Restoro and resolve the Logon.scr application error now!
Read More
Excluding a folder from Windows Defender scan
The Windows Defender program can both scan and monitor almost the entire folder on a Windows 10 computer. So if you have a folder that may have files that could trigger an alarm to Windows Security, then it would be better if you add an exclusion to Windows Security. Note that it is okay to do this as long as you’re certain that the contents of the folder you want to exclude are safe and that Windows Defender is only throwing out warnings for nothing. This way, Windows Defender won’t scan those folders in the future. And besides, there are also some Windows folders and files that you may exclude from the Antivirus scans, especially if you want to save your scan time. This kind of feature also comes in handy when you trust a file type or folder or any process that you believe is safe but the Windows Security considers as malicious. To exclude a folder or a file or process or a file type from the Windows Security scan, here are some steps you can follow. Make sure to do them carefully. Step 1: Search for “Windows Security” in the Search box and then click on it from the search results to open it. Step 2: Next, click on Virus & threat protection > Manage settings > Add or remove exclusions. Step 3: After that, on the next screen, click on Add an exclusion > Folder. It will show you a list that includes File, Folder, File Type, and Process. Step 4: Now click on “+Add and exclusion” on the next window and then select a folder you want to exclude and click OK to add it in the Exclusions list. Step 5: Click on the down arrow button to remove it and then click on the Remove button. Note: If you want to only ignore a few file types, it’s better if you configure your antivirus program to ignore these files with a specific extension. This way, it will ignore all of them no matter what their location is. Also keep in mind that when you select a folder, all the subfolders in it will also be excluded from the scan. Thus, you need to understand what you’re about to do. Once you’re done excluding the folder, it is recommended that you protect the folder using the Controlled Folder Access since this folder is not monitored for threat. The Controlled Folder Access will ensure that an external program does not alter it. This way, you can be sure that even though this folder is not included in the scan, it is still secure.
Read More
Windows is stuck in Airplane Mode
As of late, a number of users reported experiencing a problem where their Windows 10 computers get stuck on Airplane mode for some unknown reason. According to the affected users, they were unable to turn off the Airplane mode which means that their computers are also not able to connect to the internet. One of the possible reasons why this kind of issue occurs is that there could be a bug with the airplane mode or it could also be the doing of faulty network drivers or physical switch that’s turned on, and so on. If you are one of the few users who experience the same issue, then read on as this post will guide you on what to do if your Windows 10 computer gets stuck on Airplane mode. There are a couple of suggestions you can check out to resolve the problem. You can try to check the status of the Radio Management service, flush the DNS cache or you could turn off the airplane mode via system settings. You could also update the network drivers or turn off the physical switch for airplane mode or make some adjustments in the Windows Registry. For more details, refer to each one of the suggestions provided below.

Option 1 – Try to check the Radio Management Service status

  • First, tap the Win + R keys to open the Run dialog box and type “services.msc” in the field, and hit Enter to open the Windows Services Manager.
  • Next, look for the Radio Management service and select Properties.
  • From there, change its Startup type to Disabled and click on the Apply and OK buttons to save the changes made.
  • Once done, restart your computer and check if you can now turn off the airplane mode.

Option 2 – Flush the DNS cache

You could also try to flush the DNS cache to fix the “ERR_ICAN_NAME_COLLISION” error. All you have to do is open Command Prompt as an administrator and then execute each one of the following commands sequentially to flush the DNS cache:
  • ipconfig/release
  • ipconfig/renew
  • ipconfig/flushdns

Option 3 – Try turning off the airplane mode via System settings

If flushing the DNS cache did not help in fixing the problem, then you might want to turn off airplane mode via system settings.
  • In the Windows Search bar, type “airplane mode”.
  • From the search results that appear, click on Airplane mode.
  • After that, a window will appear where you have to turn off the toggle button for Airplane mode.

Option 4 – Try to update, rollback or reinstall the Network adapter drivers

The next thing you can do to resolve the problem is to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
  • Look for the Broadcom Network Adapter and right-click on it, as well as other network adapters that have an exclamation icon, and update them all.
  • Restart your PC and see if it helped in fixing the problem.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to roll back the very same drivers from their previous versions and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter drivers, refer to these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Option 5 – Try to turn off the physical switch for Airplane mode

If your computer has a physical switch to turn on or off the airplane mode, then you might want to check that switch if you have one. Chances are, it could be the reason why you’re unable to turn off Airplane mode on your computer.

Option 6 – Try to make some adjustments in the Registry

  • Tap the Win + R keys to launch the Run utility.
  • Then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESystemCurrentControlSetControlClass
  • From there, edit the registry value of “RadioEnable” to “1”.
  • Exit the Registry Editor once done, and restart your computer.
Read More
System Image Backup 0x807800A1 & 0x800423F3
System image backup error 0x807800A1 & 0x800423F3 appears when you are trying to create a system image backup and the operation fails to do so. If you’re faced with any of these error codes, try our recommended solutions in the order presented below and resolve the issue.

Check Volume Shadow Copy & Software Protection Services

To restart the Volume Shadow Copy Service (VSS) on Windows 10, do the following:
  • Press ⊞ Windows + X to bring up the Windows menu.
  • Click on command prompt (admin)
  • In the command prompt window, type the commands below and hit Enter after each line:
net stop vss net start vss
Once the commands execute successfully, try the system image backup again. The operation should complete successfully. You need to also check if the Software Protection Service is disabled. If it is, then Start it and ensure that it is set to default which is Automatic (Delayed Started).

Create System Image using PowerShell

Command lines are less prone to errors provided the syntax is correct, unlike GUIs that can suffer a glitch every now and then. To create a system image with PowerShell do the following:
  1. Open the Windows PowerShell as administrator. To create a System Image in Windows 10 using PowerShell, you will have to run the Wbadmin command.
  2. Inside the Powershell window type, then press Enter: wbadmin start backup-backup target: E:-include: C:-quiet-allCritical E: is the target drive where you’re going to save the system image, and C: is the system root drive where Windows is currently installed
  3. To extract the created system image, starting over from Windows 10 USB installation media, select advanced startup or open run and type: C: \ Windows \ System32 \ Shutdown.exe / r / o

Use third-party imaging software

If the previous two solutions have not managed to solve the issue there is always an option to use a third-party imaging solution. There are free open source and buying options offering various advantages each. Find out which one works best for you and use it.
Read More
Fix Windows Activation Error Code 0x8007007B in Windows 10
If you recently upgraded your computer or if you’ve just switched to a new Windows 10 PC, the most common errors you might encounter are the Windows Activation errors. This issue boils down to the Windows Activation server which has either failed to validate or recognize the license tied to the digital account. In this post, you will be guided on how to fix an activation error in an organization with an error code 0x8007007B. It contains this exact error message: “We can’t activate Windows on this device as we can’t connect to your organization’s activation server. Make sure that you’re connected to your organization’s network and try again. If you continue having problems with activation, contact your organization’s support person. Error code 0x8007007B.” Various computers are activated via the KMS licensing (Key Management Server) in organizations. Computers that are activated using this process do not get a permanent activation and have to stay connected to the organization instead of for at least 7 months or 180 days. It is common in Pro and Enterprise versions that are deployed in bulk for at least hundreds or thousands of computers. So imagine a user with a personal computer in the office who decided to leave the organization but will still have an activated Windows key. And so to prevent that from happening, organizations use the KMS licensing. Another possible cause of the error is in case some user used an organization key and later on, the PC just got upgraded or downgraded to a version that is not compatible with that copy of Windows. To fix this Windows Activation error, here are some suggestions that might help.

Option 1 – You can try connecting to the organization’s network and activate the computer. But before that, you need to first check if the computer actually belongs to an organization or not.

  • Tap the Win + R keys to open the Run dialog box.
  • Type “cmd” and hit Enter to open an elevated Command Prompt.
  • After that type the vbs /dlv command and hit Enter to execute it.
  • Next, check if the Product Key Channel says “GVLK”. If it does, then it means that your computer was activated using volume licensing.

Option 2 – Change Licence Key

If you’ve recently left an organization then it’s best if you buy another copy of Windows 10 and then change the license key. This time, make sure that the license key is for the same version of Windows. However, if it’s different, you need to format your computer.

Option 3 – You can try activating Windows 10 using a mobile phone

Activating Windows 10 can also be done using your phone. Just note that you have to call Microsoft to do so.
  • In the Start Search box, type in “Slui 4” and tap Enter.
  • Next, select your country and click on Next.
  • Keep the window open and call the toll-free number of the country you’re from.
  • Afterward, a confirmation ID should be given by the automated system which you must take a note of.
  • Finally, in the box on the window, type in the confirmation ID and click on the Activate button. That should do it.

Option 4 – If you think that the issue is caused by some hardware changes, you can try using the Activation Troubleshooter.

There are times when users already have the license keys and were able to activate Windows. However, it doesn’t last long and only works for a while and it’s suddenly throwing up an activation error like this one. To use the Windows Activation Troubleshooter, just go to Settings and to Activation and then run the troubleshooter from there. If you've made some modifications to your hardware, you have to click the “I changed hardware on this device recently” option for further suggestions.
Read More
Remove GIFables - Malware Removal Guide

Gables is a browser extension developed by MindSpark Inc. This browser extension lets you create gifs and memes with a few simple clicks. This extension usually comes bundled up with the ASK toolbar.

While active this extension monitors your browser activity and records website visits, clicked links, and potentially personal data. This data is later forwarded to MindSparks ad servers where it is used to better target ads.

This extension hijacks your browser home screen, as well as your default search provider, and changes them to MyWay.com. This extension has been marked as a Browser Hijacker by several anti-virus scanners, and due to its behavior, it is not recommended to keep it on your computer for security reasons.

About Browser Hijackers

Browser hijacking means that a malicious program code has taken control over and altered the settings of your browser, without your approval. Browser hijacker malware is designed for a number of reasons. It redirects you to the sponsored websites and injects adverts on your internet browser that helps its creator generate earnings. Most people believe that these sites are legitimate and harmless but that is not true. Nearly every browser hijacker poses an existent threat to your online safety and it’s important to categorize them under privacy dangers. In a worst-case scenario, your internet browser could be hijacked to download malicious software that will do a lot of damage to your computer system.

Indications of browser hijack

There are numerous signs of web browser hijacking: your browser’s home page has been reset to some mysterious site; you find yourself regularly directed to some other web page than the one you actually meant; The default search page of web browser is modified; unwanted new toolbars are added to your browser; unstoppable flurries of popup advertisements appear on your computer screen; your browser has instability problems or displays frequent errors; You cannot access certain websites, in particular anti-virus sites.

Exactly how browser hijacker finds its way to your PC

Browser hijackers infect computers in numerous ways, including through a drive-by download, a file-share, or an infected email. They can be included with toolbars, add-ons, BHO, plugins, or browser extensions. Other times you may have mistakenly accepted a browser hijacker as part of an application bundle (generally freeware or shareware). A good example of a popular browser hijacker is the most recent Chinese malicious software called “Fireball”, which has infected 250 million computers globally. It works as a hijacker but can be turned into a full-functioning malware downloader later on. Browser hijackers could affect the user’s browsing experience significantly, record the websites frequented by users and steal personal information, cause difficulty in connecting to the internet, and ultimately create stability issues, making software programs and computers crash.

Learn how to get rid of browser hijackers

Some browser hijacking could be easily stopped by identifying and removing the corresponding malware program from your control panel. Often, it could be a challenging job to discover and delete the malicious program because the associated file will be running as part of the operating system process. Also, browser hijackers could modify the Computer registry so that it can be extremely difficult to restore all of the values manually, particularly if you are not a tech-savvy individual.

What To Do If You Cannot Install Any Antivirus?

Malware can cause a great deal of damage to your computer. Some malware is designed to hinder or block things that you wish to do on your computer system. It may well not allow you to download anything from the web or it will prevent you from accessing some or all of the sites, in particular the antivirus sites. If you’re reading this article, odds are you’re stuck with a malware infection that is preventing you to download and install Safebytes Anti-Malware software on your computer system. Refer to the instructions below to remove malware by alternate methods.

Use Safe Mode to resolve the problem

Safe Mode is a special, basic version of Microsoft Windows in which only essential services are loaded to prevent viruses and other problematic applications from loading. In the event, the virus is set to load immediately when PC boots, shifting to this particular mode may prevent it from doing so. To enter into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSCONFIG and locate the “Safe Boot” options under the “Boot” tab. Once you are in safe mode, you can attempt to install your antivirus software program without the hindrance of the malware. At this point, you could run the anti-malware scan to get rid of computer viruses and malware without hindrance from another malicious application.

Download the security software using an alternate browser

Some malware mainly targets specific internet browsers. If this sounds like your case, make use of another web browser as it might circumvent the malware. The best way to avoid this problem is to opt for a web browser that is known for its security features. Firefox has built-in Phishing and Malware Protection to help keep you secure online.

Create a bootable USB antivirus drive

Here’s another solution which is creating a portable USB antivirus software package that can check your system for viruses without needing installation. Adopt these measures to run the anti-virus on the affected computer. 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Plug the Flash drive into the clean computer. 3) Run the setup program by double-clicking the executable file of the downloaded application, which has a .exe file format. 4) Select the drive letter of the pen drive as the location when the wizard asks you exactly where you want to install the anti-malware. Follow the on-screen instructions to complete the installation. 5) Now, transfer the pen drive to the infected computer. 6) Double click the Safebytes Anti-malware icon on the USB drive to run the application. 7) Run Full System Scan to detect and clean-up up all kinds of malware.

How SafeBytes Anti-Malware Keep your Computer Virus Free

Do you wish to install the best anti-malware program for your system? There are many applications on the market that come in paid and free versions for Windows computers. Some are worth your money, but most aren’t. You really should select a company that creates industry-best anti-malware and has earned a reputation as reliable. While thinking about reliable applications, Safebytes AntiMalware is undoubtedly the highly recommended one. SafeBytes antimalware is a highly effective and user-friendly protection tool that is designed for end-users of all levels of IT literacy. This tool can easily identify, remove, and protect your computer from the latest malware intrusions including adware, spyware, trojan horses, ransomware, parasites, worms, PUPs, as well as other possibly damaging software programs. SafeBytes anti-malware takes computer protection to a whole new level with its enhanced features. Below are some of the good ones: World-class AntiMalware Protection: Using its advanced and sophisticated algorithm, this malware removal tool can detect and get rid of the malware threats hiding in your computer system effectively. Real-time Active Protection: SafeBytes gives round-the-clock protection for your computer limiting malware attacks instantly. It will continuously monitor your pc for hacker activity and also provides users with advanced firewall protection. Safe Browsing: Through its unique safety ranking, SafeBytes informs you whether a site is safe or not to visit it. This will ensure that you’re always certain of your online safety when browsing the online world. “Fast Scan” Features: This program has got one of the fastest and most powerful virus scanning engines in the industry. The scans are very accurate and take a little time to complete. Minimal CPU Usage: SafeBytes is renowned for its minimal influence on processing power and great detection rate of numerous threats. It runs quietly and efficiently in the background so you are free to use your PC at full power all of the time. Fantastic Technical Support: Support service is accessible 24 x 7 x 365 days through chat and email to answer your questions.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove GIFables without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by GIFables

Files: %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultSync Extension Settingsjahgjnedbefhiimghmiemdmgiegiddjg %LOCALAPPDATA%GoogleChromeUser DataDefaultLocal Extension Settingsjahgjnedbefhiimghmiemdmgiegiddjg %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultLocal Extension Settingsjahgjnedbefhiimghmiemdmgiegiddjg Search and Delete: chrome-extension_jahgjnedbefhiimghmiemdmgiegiddjg_0.localstorage-journal Search and Delete: chrome-extension_jahgjnedbefhiimghmiemdmgiegiddjg_0.localstorage
Read More
Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
Read More
Fix Windows Upgrade Error 0x800F081E – 0x20003
If you are trying to run Windows Upgrade on your Windows 10 computer but suddenly interrupted by the error 0x800F081E – 0x20003, worry not for this post will guide you on how you can fix this Windows Upgrade error. This particular Windows Upgrade error is a Windows status code for CBS_E_NOT_APPLICABLE which indicates that some of the update requirements are missing or the files that are installed are already of a higher version compared to the ones that are still pending. In most cases, this error occurs when you try to upgrade to earlier versions of the Windows 10 N edition to a later version. Here’s the full content of the error message:
“0x800f081E-0x20003, The installation failed in the SECOND_BOOT phase with an error during BOOT operation”
In case you don’t know, Microsoft distributes special “N” editions of Windows in Europe and the “KN” editions in Korea. These editions are the same as the standard editions of Windows except that they do not have the Windows Media Player as well as the multimedia playback features. Thus, when the Windows Upgrade fails with the error code and error message and it doesn’t provide much information as to why the update couldn’t be installed, there is something you can do about it to fix the error. Since Windows uses generic error codes and so if you see the error code 0x800f081e, you have to check the error log first. For more details, follow the instructions laid out below. Step_1: You need to navigate to C:$WINDOWS.~BTSourcesPanther and from there look for the text file named “setuperr.log” and open it with a text viewer/editor program like Notepad. Step_2: After opening the setuperr.log file, you should see content that’s similar to this:
C:WINDOWSSoftwareDistributionDownload80b2677d6e15a2a206625bb25a7124feamd64_Microsoft-Windows-MediaPlayer-Package~~AMD64~~10.0.17134.1. Error: 0x800F081E 2019-09-10 20:26:57, Error SP Operation failed: Add [1] package C:WINDOWSSoftwareDistributionDownload80b2677d6e15a2a206625bb25a7124feamd64_Microsoft-Windows-MediaPlayer-Package~~AMD64~~10.0.17134.1. Error: 0x800F081E[gle=0x000000b7]
Note: From the content above, it is clear that the Windows Upgrade failed due to complete due to the Windows Media Player. It could be that the log file may contain other error messages and other error codes and if you see the error code 0x800f081e from the list, then you need to uninstall the Media Feature Pack. Step_3: You have to uninstall the Media Feature Pack.
  • Tap the Win + R keys to launch the Run dialog box and type “optionalfeatures.exe” in the field and hit Enter to open the Windows Features wizard.
  • Next, you need to wait until the list of Windows Features populates and then click on the + sign to collapse the folder of the Media Features.
  • After that, uncheck the “Windows Media Player” option from the Media Features folder.
  • Now click on the Yes and OK buttons to save the changes made and then close the Windows Features dialog box.
  • Restart your computer and boot, try to run the Windows Upgrade process again, and check if the error is fixed or not.
Note: If the installation has been successfully completed, you have to go back to the Windows Features and enable the Windows Media Player again. And if you are using the Windows 10 N Edition, then you can just download and install the latest version of the Media Feature Pack for your Windows 10 N edition. On the other hand, running the built-in Windows Update troubleshooter could also help you resolve any Windows Update-related problems, including the error 0x800F081E – 0x20003. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status