An Easy Guide to Resolving Code 18

What is Bandoo?

Bandoo application, specifically product version 5.0.2.4762, is a bundled program. What does this mean? Simply, Bandoo, upon installation, installs additional programs, extensions, and add-ons to a computer and computer’s browser, without the knowledge of the user. This version of Bandoo concentrates on providing features for entertainment and also functionality/tools for backing up your computer files. Once executed, the file installs the iLivid Download Manager Software. Additional tools installed within the bundle include a Movie Toolbar and the thriving search engine ‘Ask.com.’ Technical details about Bandoo include: 

Digital Signature/Publisher:  Bandoo Media, Inc. Product Version: 5.0.2.4762 Entry Point:  0x000038AF

Assessment of Bandoo Potentially Unwanted Program

Interestingly, before the installation of Bandoo product version 5.0.2.4762 was complete, Spyhunter detected that the software was a PUP. After the installation was complete, product version 5.0.2.4762 of Bandoo added add-ons and extensions to both Internet Explorer and Chrome Browsers (these were the only 2 browsers used within the assessment). These appeared in the form of a Movie toolbar, providing quick access to movie trailers, reviews, ratings, and other video functionality, and ‘Ask’ (Ask.com) search engine.

Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:

• iLivid
• Movies Search App for Chrome
• Movies Search App for Internet Explorer

The iLiVid application seems to be the main offer while the others, namely Movies App for Internet Explorer by Ask was featured as promotions or advertisements. Additionally, just below the 'END USER LICENSE AGREEMENT AND PRIVACY POLICY' a request was made that the user set Ask.com as both their homepage, new tab, and default search engine. This is just another well-concocted plan to get Internet users onto the 'Ask.com' search engine. Along with the 3 programs installed as a bundle,  a new folder was found within the computer's local drive. This program was termed OLBPre.

What is OLBPre?

OLBPre.exe is reputed as dangerous adware that weakens the security settings of a computer system. It's also covertly used for dropping files on a targeted computer, often without the user's consent or knowledge.

Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:

• Step 1: from your desktop, right-click on the ‘Start Button’.  A menu box will then appear.
• Step 2: from the menu box, click ‘Search’.
• Step 3: enter “Programs and Features” within the Input Box.
• Step 4: locate the installed apps. You should be able to see “Movies Search App for Chrome” & “Movies Search App for Internet Explorer”.
• Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
• Note: you will have to remove the apps one after the other.
• Step 6: after right-clicking the app, click the uninstall option (probably the only option available anyway).
• Note: If a box appears asking If you wish to ‘block’ or ‘allow’, select the allow option. That’s just the Publisher’s way to annoy you out of uninstalling the app.
• Step 7: follow instructions until the app is fully removed.
• Step 8: Repeat steps for the other app.

Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:

• Step 1: Open your Internet Explorer browser.
• Step 2: Click the tool option located in the top right-hand corner of the page.
• Step 3: Click the “Internet Options” option.
• Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
• Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.

• Step 1: Open your Chrome browser.
• Step 2: A pop-up box will be visible.
• Step 3: Click the “Remove from Chrome” option.

After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything. To completely remove Bandoo from your computer, click here to download and install Spyhunter.

What is DISM Error 1726? Every time you encounter some issues in your Windows 10 computer, especially when it comes to corrupted system files, you can always use the SFC scan and if the SFC can isn’t able to resolve the issue, there is also the DISM tool you can use which usually resolve the vast majority of system file corruption sufficiently. However, there are times when even the DISM commands experience issues as well. Such is the case with the 1726 error: “The remote procedure call failed”.

Some users reported that this DISM problem happens right before the process is supposed to end. According to experts, this error in DISM occurs due to any of the following reasons:

1. A third-party program might have interrupted the DISM operation and is the one that triggered the 1726 error: “The remote procedure call failed”.
2. The error could also pop up when there is a pending corruption repair. This usually happens when you tried to run a DISM command previously that was terminated manually or was halted because of some malfunction.
3. Lastly, the error could also occur because the process that’s responsible for the procedure is disabled or was prevented from running.

Whichever the case is, here are some suggestions that might help you in resolving the 1726 error: “The remote procedure call failed”.

Option 1 – Try updating your PC to the latest Windows build available

Since the problem is specific to certain builds in Windows 10, you need to make sure that your computer is updated before you try other troubleshooting steps. Thus, follow the steps below to update your Windows 10 PC.

• Tap the Win + R keys to open the Run dialog box.
• Then type “ms-settings:windowsupdate” in the field and hit Enter to open the Windows Update screen.
• After that, click on Check for Updates and then follow the next on-screen instructions to apply the latest Windows update.
• Once the update has been installed, restart your PC and run the DISM command again and see if the problem is fixed.

Option 2 – Try to change the Startup Type of the Remote Procedure Call service

As stated early on, the error might also be caused by a disabled Remote Procedure Call service or RPC or that it might be prevented from running for some reason. In case you don’t know, RPC is the service control manager for both COM and DCOM servers and it’s responsible for performing object variation requests, exporting resolution as well as distributing collection for the servers. And so if the server is disabled, all programs that are using COM and DCOM including the DISM commands, will not function correctly. Thus, you need to make sure that the RPC service is scheduled to enable itself on every system boot. To do so, here’s what you have to do:

• Tap the Win + R keys to open the Run dialog box.
• Type “services.msc” in the field and hit Enter to open Services.
• From there, scroll down until you see the Remote Procedure Call (RPC) service and then right-click on it and select Properties.
• Then go to the General tab and change the drop-down menu next to Startup type to Automatic.
• After that, click the Apply button and then OK to apply the changes made.
• Restart your PC and run the DISM command once again at the next startup.

Option 3 – Try to modify the RpcSs registry key value

If the option didn’t work, you can also try enabling the RPC service using the Registry Editor. Before you proceed, make sure to create a System Restore point first and then follow the steps below afterward.

• Tap the Win + R keys to open the Run dialog box.
• Type “Regedit” in the field and hit Enter or click OK to open the Registry Editor. And if a User Account Control prompt appears, just click on Yes.
• After that, navigate to this registry key: HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services RpcSs
• After selecting the aforementioned registry key, go to the right pane and double-click on the Start value.
• Next, change the Value data of start to 2 and click OK to save the changes made.
• Exit the Registry Editor and restart your PC and check if the 1726 error in DISM has already been resolved or not.

Option 4 – Try to disable the Windows Search service temporarily

Some users also recommended disabling the Windows Search service for the meantime as it could be the one that’s interrupting the DISM process.

• Tap the Win + R keys to open the Run dialog box.
• In the field, type “services.msc” to open the Services window again and hit Enter to open it.
• Next, scroll down over the services list and double-click on the Windows Update service.
• Afterward, go to Windows Search properties and click the General tab and then click the Stop button to stop the service from running temporarily.
• Now try running the DISM commands again and see if the problem’s fixed or not.
• Restart the Windows Search service and then restart your PC as well.

What Is Error 1713?

Error 1713 is essentially a programming error. It has specifically been designed in Microsoft applications. This is intended to allow customers to continue using the appropriate setup tool. The error can be quite annoying and is used by manufacturers to determine what caused the error so that counteractive methods can be employed. The number 1713 is simply the hexadecimal code that informs where the instruction was loaded when the error occurred.

Solution

Error Causes

As far as the causes of Error 1713 are in question, the primary cause is damaged, misconfigured, or corrupt windows system files. There are several other factors that lead to the occurrence of Error 1713. For instance, if the applications or hardware on your system has been improperly deleted, installed, or uninstalled, Error 1713 will occur. Similarly, Error 1713 is triggered when the computer has recovered from an attack by some virus, spyware, malware, or adware only recently. This attack corrupts the file and so the error appears. Incorrect system shutdown can also be blamed for this error. All the scenarios listed above actually damages the registry entries in Windows system files. The corrupt or damaged files will then lead to improperly linked or missing information. It goes without saying that such problems will keep the applications from performing in the desired manner and this makes it even more crucial to fix this error as soon as it appears.

Further Information and Manual Repair

Two of the most useful workarounds for Error 1713 are listed below.

• This solution is for advanced users. Restart your computer. Log on to it as the admin in the safe mode. Now go to the Start button and follow this path All Programs-> Accessories-> System Tools->System Restore. Now an option will appear asking you to ‘Restore your computer to an earlier time’. Select it. This option will actually appear in a new window. Click Next. A list of restore points will be displayed to you. Select the most recent restore point before the occurrence of the error and press Next. Now click on the Next button that appears in the confirmation window. Restart your computer as soon as the restoration is finished.
• This solution is for novice users. Download a 1713 repair utility available online. Install this program and use it to scan your system. After the scan is complete, click on repair to fix the error.

If you have encountered the “Windows Cannot Find a System Image on This Computer” error while you are trying to restore a system image, then read on as this post will guide you in resolving this problem. A system image is basically a backup of your whole data in the system. For instance, it can be the backup data of your hard disk or the whole hard disk itself, or one of the volumes. This is really useful in some cases like when you are not able to get back into your system for some reason or when your system has been corrupted. In such cases, you can utilize this feature and get going safe and sound. However, not all things go the way as expected like when you make a system image of a drive for instance, or use that backup to restore data and you suddenly encounter the “Windows Cannot Find a System Image on This Computer” error. This kind of error occurs due to a number of reasons but worry not for your data is safe and you can fix this error easily. This error is most likely triggered by changing the name of the “WindowsImageBackup” folder. Renaming this folder will certainly be an issue since it is the one that stores all your data. Aside from renaming the WindowsImageBackup folder, renaming the sub-folders can also cause this error which means that renaming the sub-folders of the WindowsImageBackup folder can trigger the error. To fix this error, here are some suggestions that might help:

Option 1 – Try putting the WindowsImageBackup folder in the Root directory

Windows will have issues finding the WindowsImageBackup folder if it isn’t in the root directory of the drive so if it is not there, the “Windows Cannot Find a System Image on This Computer” error will pop up. When a folder is in a root directory, it means that it shouldn’t be stored within a folder but in the main directory instead.  Thus, you need to put the WindowsImageBackup folder in the root directory to fix the error.

Option 2 – Don’t add any sub-folders in the WindowsImageBackup folder

Another cause of the error is when you add sub-folders in the WindowsImage Backup folder. Adding any sub-folders in this folder will only trigger the error so you should leave the folder as it is and you must not make any modifications to it. So if you have added sub-folders in it, make sure to remove them right away.

Option 3 – Make sure that there is one system image per USB drive

The error can also appear if you’ve stored multiple images inside a single USB drive as it could confuse Windows and will trigger the “Windows Cannot Find a System Image on This Computer” error. Note that storing system images of different volumes of your hard disk in a single USB will prevent you from restoring your data.

Option 4 – Try renaming the System Image folder

If you’ve just changed the name of the System Image folder after you store it on a USB stick or other external device, then it’s no wonder why you’re getting the “Windows Cannot Find a System Image on This Computer” error. Windows search for the default name, “WindowsImage Backup” folder when restoring your data so if it is not able to find it, it throws up this error instead. To fix the error, you need to change the folder back to its default name which is “WindowsImageBackup”.

Option 5 – Check the WindowsImageBackup sub-folders

As mentioned earlier, renaming sub-folders in the WindowsImageBackup folder can trigger the error so if you have renamed sub-folders in this folder, you need to change them back to their default names so that you can restore your data peacefully.

A lot of users prefer to use Microsoft OneDrive when it comes down to cloud storage as it does not only come with the seal of approval from Microsoft but it’s also primarily good and better compared to other cloud storage services. However, that doesn’t mean that OneDrive isn’t without any issues. For one, you might encounter an issue where the OneDrive thumbnails do not show in File Explorer in Windows 10. If you are currently experiencing this problem, read on as this post will help you fix it. As you know, you can add OneDrive to your Windows 10 computer and have all the files locally synchronize to the cloud and so on. This means that whatever is available in the cloud will be seen on your computer. It is smooth and definitely saves you a lot of time which is why a lot of users prefer to use it. So if you suddenly not see any thumbnails in OneDrive, then that would be a problem. You are actually not the only one having this problem as there are other users who reported getting the same issue recently about the picture thumbnails that no longer show up in the OneDrive folders in the File Explorer. At the time of writing, it isn’t clear yet what the cause of the issue really is. Even so, there are still potential fixes you can check out to resolve it, and the sooner you do it, the better as this can be a major problem. To get started, refer to the instructions given below.

Option 1 – Try to disable Files on Demand

The first thing you can do to fix the problem is to disable the Files on Demand. This is what you have to do to get things under control.

• First, right-click on the OneDrive icon located in the taskbar and go-to of OneDrive.
• After that, click on More and Settings. This will open a new window where you have to click on the Settings tab and uncheck the “Files on Demand” service.
• Once done, restart your computer and check if you can now see the thumbnails in the OneDrive folder. However, if it didn’t work, then proceed to the next given option below.

Option 2 – Try to change the icon view

The next thing you can do to fix the problem is to change the icon view. It is possible that the problem might have something to do with the size of the icons than anything else. So you have to change the icon view and to do that, follow these steps:

• First, open Control Panel in Windows 10.
• Next, in the search box, type “folder” and then click on the File Explorer Options.
• From there, click on the View tab and uncheck the “Always show icons” option, and make sure that showing thumbnails is active.
• Now go back to Control Panel and type “system” in the search box. This will open a new window where you have to select the “View advanced system settings” option.
• Then under the Performance section, click on Settings and click on the option that allows you to show the thumbnails instead of icons.

If you encounter the “Setup has failed to determine supported install choices” error when trying to downgrade or upgrade your Windows 10 computer, this signifies that there are some compatibility issues with the installation process and that Windows was not able to either downgrade or upgrade to another version. Usually, this error occurs when you are using the built-in options in Windows 10 upgrade or downgrade to another version of Windows. This option is mostly used as it keeps the user settings as well as data intact. Thus, you need to keep in mind a lot of parameters before you proceed with the installation because if there is any conflict in the process, you certainly won’t be able to downgrade or upgrade your Windows computer. To resolve the issue, here are some suggestions that might help.

Option 1 – Try running in Compatibility mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.

• Look for the setup file.
• Once you find it, right-click on it and select Properties from the context menu.
• After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
• You also have to check the “Run as administrator” option.
• Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Option 2 – Try troubleshooting compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

• Look for the setup file.
• Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
• After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Try to use the setup file instead of an image

If you are running the Windows ISO image for the installation, you can try running the setup file instead. This is because when you try to install Windows from an image file directly, it has to be loaded into a virtual CD drive first, and then from there, further operations are carried out. And so, you can just bypass this mechanism to avoid getting the “Setup has failed to determine supported install choices” error.

• First, you need to extract the disk file to an accessible location.
• After that, go to Sources > Setup.exe.
• Now run the setup file to upgrade or downgrade the Windows version. Just make sure that you do run the setup file as an administrator.

Option 4 – Try to do the upgrade or downgrade in a Clean Boot state

Putting your PC in a Clean Boot state can also help when you want to upgrade or downgrade your version of Windows without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.

• After making the bootable drive, you need to plug it into your computer and then reboot.
• Next, tap the F10 or Esc key to open the boot options.
• Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.

If you suddenly encounter a PNP_DETECTED_FATAL_ERROR Blue Screen error, then this post can help you out. The PNP_DETECTED_FATAL_ERROR BSOD usually occurs when any new hardware that is mostly the Plug and Play type is attached. In such cases, when the device is plugged, and the driver for that device crashes or isn’t found or is not compatible, you will most likely encounter this particular BSOD error. There are several error codes that come under this category, some of them are 0x000000CA (0x01681690, 0xEA96A7BE, 0x938A81AD, 0xF8362881. This BSOD error can also occur at any time. However, the only constant thing here is when you plug a PNP device like earphones, microphones, USB drives, and many more. The PNP_DETECTED_FATAL_ERROR bug check has a value of 0x000000CA which indicates that the Plug and Play Manager encountered some severe error which is most likely have something to do with a problematic Plug and Play driver. To fix this error, here are some possible solutions that could help.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like PNP_DETECTED_FATAL_ERROR Blue Screen error. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Try disabling or removing newly installed hardware

In this option, you will have to disable or remove the hardware you’ve just installed recently since external devices could be the one that’s causing the Blue Screen of Death error to appear. To do that, just disconnect any external device that’s connected to your computer physically and then check if it fixes the PNP_DETECTED_FATAL_ERROR Blue Screen error.

Option 3 – Try disabling BIOS Memory options namely Caching Shadowing

Disabling the BIOS Memory options such as Caching and Shadowing can help you in fixing the PNP_DETECTED_FATAL_ERROR Blue Screen error. All you have to do is enter the BIOS first and then use the Arrow and Enter keys to select your choices. And if you can’t seem to find it, look for specific instructions from your OEM or you could also look out for instructions from the manufacturer of your motherboard.

Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the PNP_DETECTED_FATAL_ERROR Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 5 – Try to uninstall programs you’ve installed recently

Chances are, some programs that you just installed might be the one that’s causing the BSOD error. Thus, you need to uninstall the program to resolve the problem.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Option 6 – Update the Device drivers

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.
• Connect the device and Scan for hardware changes – you can see this option under Device Manager > Action.

Option 7 – Perform a System Restore

Performing System Restore might help you in fixing the PNP_DETECTED_FATAL_ERROR Blue Screen error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If your Windows 10 computer is downloading or installing updates but suddenly an error pops up saying, “GWXUX has stopped working”, read on as this post will show you what you can do to resolve the problem. GWXUX is a process responsible for downloading and installing Windows updates and is installed on your computer via Windows Updates. That particular update is known as “KB3035583”. Through this process, the “Get Windows 10” pop-ups are installed and initiated by Microsoft. This process is also capable of checking the compatibility of your PC to run Windows 10 as well as preparing it for installation. However, this process might also result in excessive usage of Disk and sometimes, CPU. So in this post, you will be guided on how you can fix the issue with the GWXUX. Follow the instructions given below carefully.

Option 1 – Disable GWXUX in the Task Scheduler

You will have to disable the gwxux.exe process to run from the Task Scheduler. Thus, you need to follow the steps below to do so.

• Open the Cortana Search box and then type “task scheduler” in the field.
• Then click on Task Scheduler from the related search results that appear to open it.
• After opening the Task Scheduler, navigate to Microsoft > Windows > Setup > gwx on the left panel from the Task Scheduler Library.
• Once you select the GWX folder, you will see two tasks that are listed under that folder. Select both of these tasks and permanently disable them.
• Restart your computer to apply the changes made and check if the issue is now fixed or not.

Option 2 – Uninstall the KB3035583 Windows Update

• To uninstall the KB3035583 Windows Update, you need to go to Control Panel, and for you to do that, type “control panel” in the Cortana Search box.
• After that, click on Control Panel from the related search results given.
• Once Control Panel is pulled up, search for “View Installed Updates” in the search field from the top right part of the window.
• Next, click on a link labeled, “View Installed Updates” under the Programs and Features menu.
• After clicking the link, you will see the list of all the installed updates in your computer from the Windows Updates.
• Now look for an update named “KB3035583” and select it.
• You should notice the Uninstall button located at the top portion of the sub-menu ribbon as you can see on the snippet below. Click on that button to uninstall the KB3035583 Windows Update.
• After uninstalling the update, make sure to restart your computer to apply the changes made.

Option 3 – Try using the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be causing the error 0x80200056. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

After running the System File Checker, restart your computer and check if the error with the GWXUX.exe file is now fixed or not.

SmartScreen is a cloud-based anti-phishing and anti-malware component that’s come packed in all Windows 8 (8.1) and Windows 10 versions. This security component is also used in several browsers and programs like Internet Explorer, Microsoft Edge and Outlook.com. Although this program is quite useful, there’ve been reports that SmartScreen is apparently blocking Microsoft’s own apps from opening. According to some users, they only get the “Windows SmartScreen can’t be reached right now” error message every time they try to open apps from the built-in Windows suite like Photos, Mail, Alarms, Maps, etc. Whenever Windows SmartScreen is either down or unreachable on an end-user PC, your computer won’t be able to download anything in both official and unofficial channels. This error might be due to a corrupted Windows account, or it could be that SmartScreen is disabled from the Windows Defender Security Center or it might be down due to an MS issue. In addition, the error might also be caused by a proxy entry.

Option 1 – Make sure that SmartScreen is enabled

Before anything else, the first thing you must do is to check if SmartScreen is even enabled as it might be the reason why you’re getting the error. You can verify this by simply going to the Windows Defender Security Center. To do so, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:windowsdefender” in the field and hit Enter to open the Windows Defender Security Center.
• After that, click on the Open Windows Defender Security Center button located under Windows Security.
• Then click on App & browser control.
• From there, make sure that the Check apps and files toggle is set to Warn and then check the same thing for Microsoft Edge and SmartScreen for Microsoft Store apps.
• If it turns out that SmartScreen is indeed disabled, you have to restart your computer after making some changes and then check if the issue is fixed upon the next startup.

Option 2 – Check if SmartScreen is down for maintenance

Another possible reason why SmartScreen is not working is that it might be scheduled for maintenance. When SmartScreen is scheduled for maintenance, it will become unreachable for a lot of users at the same time and so before you go over unnecessary troubleshooting steps, you need to verify if SmartScreen is down for maintenance or not.

Option 3 – Try to disable the proxy server

If applicable, you can try to disable the proxy server to fix SmartScreen. There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. In some instances, certain proxy servers can interfere with the SmartScreen component and cause it to become unusable. However, if you are not using a proxy server, just skip this option and proceed to the next one, otherwise, follow the steps below to disable the proxy server.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:network-proxy” in the field and hit Enter to open the Proxy tab under Settings.
• After that, scroll down to the Manual proxy setup and make sure that the toggle button of the “Use a proxy server” option is turned off.
• Now restart your PC and check if the problem is fixed upon the next startup.

Option 4 – Try to create a new Windows user account

There are some users who were able to fix the problem by simply creating a new Windows user account. Although this solution will make you lose a couple of settings enforced through your user account, it’s actually effective in circumventing the “Windows SmartScreen can’t be reached right now” error. To create a new Windows user account, here’s what you have to do:

• Tap the Win + R keys to open the Run dialog box.
• And then type “ms-settings:otherusers” in the field and hit Enter to open the Family & other people tab under the Accounts menu.
• After that, click on the “Add someone else to this PC” option and then click on “I don’t have this person’s sign-in information.
• Next, insert the user credentials like emails, password, birth date, etc., and then click Next. Take note that if you want to create a new local user account, just click on Add a user without a Microsoft account.
• After you’re done creating the new Windows user account, click the start icon and then click the account icon and choose to Sign out.
• After you’re logged in, check if SmartScreen now works properly or not.

As you know, Windows 10 comes with the option to create Mobile Hotspot for other devices. This allows you to share your Ethernet connection. However, there are times when one of your devices might fail to reconnect to the mobile hotspot again. For instance, you moved out of the Wi-Fi range because you have somewhere to be and whatnot and when you’re back you find that you are now unable to reconnect to the Windows 10 Hotspot or the shared network. Although you can always restart the mobile hotspot to resolve the problem, however, it might only be a temporary fix. So in this post, you will be given options for a much better solution to the problem. This kind of problem seems unusual and does not occur that often. To fix it, you can try to set up DNS on your Windows 10 device and then configure the settings on the mobile device. It seems that what’s happening here is that the mobile device is unable to lock on to the Mobile Hotspot when the IP address changes for some reason.

Option 1 – Try changing the DNS settings on your laptop

In this option, you need to make sure that IPv4 and IPv6 are selected on your Ethernet connection. You also have to change the Preferred DNS server as well as the Alternate DNS server to 8.8.8.8 and 8.8.4.4, respectively. You also have to validate the settings before you exit just to ensure that you’ve entered everything correctly. After that, open Command Prompt and run the ipconfig command and then take note of the IP address, Gateway DNS 1 and DNS 2.

Option 2 – Try changing the Wi-Fi settings on your mobile device

This option should be mostly the same on all your mobile devices. And given that OEMs build their customization and skin, you might have to fiddle around a little to get the settings. Refer to the steps below to change the Wi-Fi settings:

• Go to the Settings of your mobile device and tap on Wi-Fi.
• Then click the Mobile Hotspot connection that you’ve created on your laptop.
• After that, input the password and tap the Advanced options.
• From there, tap on IP settings and select the Static option instead of DHCP.
• Now you have to enter the IP address, Gateway, DNS 1, and DNS 2 of the laptop you’ve taken note of earlier and that’s it.

Note: If you are already connected to the Mobile Hotspot, long press on the Wi-Fi network and select the Modify Network option and then follow the steps given above to change from DHCP to static. Once you’re done, your mobile device should now be able to connect to the Windows 10 Mobile Hotspot all the time.