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Purchased Adobe CC applications show as trial

Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position.

Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications.

In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time.

Follow this guide as it is presented step by step.

  1. Wait an hour

    No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.

  2. Check to see if your subscription is active

    Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one.
    Under My plans, select Manage plan.
    In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.
    If your subscription is showing as active, then an out-of-date payment method may be the issue.
    To see if your payment information is current, in the Plan information section, select Manage payment.
    If your payment method isn’t current, update your credit card information in the pop-up window and select Save.
    Your new payment method will take effect in the next billing cycle.

  3. Sing out and then sign back in

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
    Select the Account icon in the upper right, and then select Sign out.
    In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer.
    Sign in again to your Adobe account.
    Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.

  4. Update creative cloud applications

    Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
    Depending on your version of the Creative Cloud desktop app, do one of the following:
    On the Help menu, select Check for updates.
    or

    Select the three vertical dots icon in the upper-right corner of the app.
    Choose Check for App Updates from the menu.
    If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.
  5. Remove entries in the HOSTS file

    If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses).
    To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:
    Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file.
    Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually:
    To reset the hosts file on Windows, do the following:
    Navigate to C:\WINDOWS\System32\drivers\etc.
    Open the hosts file with a text editor such as Notepad.
    Check for any Adobe-related entries in the hosts file.
    If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
    Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
    Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries.
    Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option.
    To reset the hosts file on macOS, do the following:
    To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts
    If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts
    Open the hosts file using a text editor such as Text Edit.
    Check for any Adobe-related entries in the hosts file.
    If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
    Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
    Save the hosts file that you edited in the previous step.
    Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.

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  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Try to reinstall Cortana

If none of the options given above works, you must consider reinstalling Cortana.
  • First, right-click on the Start button and click on the Windows Powershell (Admin) option from the list.
  • Next, type the following command and hit Enter to execute it:
Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
  • Restart your computer and check if Cortana is now able to connect.

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  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
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Some computers will also allow automatic brightness changes also on what is displayed on the screen. This option is meant to save battery life on devices. Microsoft calls this automatic brightness feature Content adaptive brightness control. In order to change this setting, we will go to settings inside Windows.

Disabling automatic brightness inside Windows

Open Settings inside Windows, in Windows 11 press WINDOWS + I to open settings, then click on the system in the sidebar and then go to Display. Click on the small arrow beside the Brightness slider in order to expand a small menu and then uncheck Help improve battery by optimizing the content show and brightness. If you see Change brightness automatically when lighting changes, uncheck that as well. Close the settings and you are good to go, now brightness will always be as set in settings.

Inside Windows 10, go to Settings and then go to System and then in Display under the Brightness and Color section look below and locate the box that says Automatically adjust contrast based on the displayed content to help improve battery and uncheck it, if the box below with text Change brightness automatically when lighting changes exists, uncheck it as well. Close settings and you are done.

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Personalize Windows 11 Start menu
Windows 11 is released and its adoption goes slower than Microsoft would like but nevertheless, it is slowly getting adopted, especially among new computers. Windows 11 has brought us a new modern look of OS but if you would like to personalize it a little more you can. Follow the guide on various things that you can change inside Windows 11.

windows 11 desktop iconsPersonalize list of recently added apps, opened items, folders

The recommended section that shows recently added apps and recently open items can be turned off and hidden now to be shown. In order to do this follow these steps:
  1. Open Windows Settings by pressing WINDOWS + I
  2. Click on personalization in the sidebar
  3. Click on START and go through the options
  4. Turn OFF switch beside recently accessed files
  5. Additionally, you can also change which folders appear on the Start menu.

Remove apps or change app order on the Start Menu

To remove application not to be shown in the Start menu at all follow this simple guide:
  1. Right-click on app
  2. Choose unpin
  3. To place the application on Start click on All Apps, right-click on the app and choose Pin to Start
  4. To drag and rearrange apps, simply click on them and drag them to the new place.

Change the Start Menu location

When Windows 11 was first released Start Menu could only be located in the middle of the screen but thanks to plenty of backlash from users now it is possible to move it on a more traditional left side.
  1. Press WINDOWS + I to open the settings app
  2. Click on Personalization
  3. Look for taskbar behaviors
  4. Inside taskbar behaviors look for Taskbar alignment
  5. Change alignment to left

Change the Start Menu color

In order to change the color of the Start Menu follow the next steps:
  1. Open Settings app
  2. Go to personalization settings
  3. Go to Colors
  4. Switch to custom
  5. Under accent color pick a color you like or make your custom one.
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Display isn't compatible with Windows Error
Upgrading your computer from Windows 7 or Windows 8 to Windows 10 or even upgrading Windows 10 to a new version is not that simple. The setup initially checks for all the drivers and other software utilities installed on your computer and verifies and blockages or upgrade or upgrade blocks with respect to any of those drivers or any of those software utilities regardless if you use the Windows 10 ISO or the Windows 10 Upgrade Assistant. One of these common errors, when you upgrade or update your computer, is the “The Display is not compatible with Windows 10” error. This kind of Windows Upgrade error is related to the compatibility of the Graphics Driver installed in your computer. But worry not for this post will guide you in fixing this problem. The “The display is not compatible with Windows 10” error has the same workarounds as the following errors:
  • These devices aren’t fully compatible with Windows 10.
  • The display is not compatible with Windows 10. Check with the manufacturer for support.
  • The display manufacturer hasn’t made your display compatible with Windows 10. Check with the manufacturer for support.
To resolve this Windows Upgrade error, here are some suggestions that could help:

Option 1 – Check for incompatible drivers in your computer

  • Open the Device Manager from the WinX Menu.
  • Then expand the list for Display Adapters.
  • Next, right-click on the NVIDIA Graphics Card list and select Enable.
  • After that, right-click on it again and click on the “Update Driver Software…” option.
  • After doing so, a new window will appear and from there, click on the “Search automatically for updated driver software” option.
  • Then check if Windows is now able to detect your Graphics Card as well as the latest driver for it. If not, proceed to the next step.
  • Right-click on the driver again and click on the “Update Driver Software…” option.
  • Now click on the Browse my computer for driver software option and then click on Let me pick from a list of device drivers on my computer.
  • Afterward, select a compatible driver for your computer named NVIDIA Graphics Card and then proceed.
  • Wait for the whole process to be completed and restart your computer to successfully apply the changes made.

Option 2 – Get the latest version of Graphics drivers from the manufacturer’s website

In case you don’t know the manufacturer of the Graphics Processing Unit or GPU of your computer, you need to check first. They’re usually NVIDIA, Intel, or AMD. So if your computer’s Graphics Processing Unit is manufactured by NVIDIA, you need to get the latest version from their official website.

Option 3 – Try to install the latest Graphics driver in Compatibility Mode

If you’re not able to install the Graphics drivers you’ve downloaded, you can try installing them again but this time using Compatibility mode. Follow the steps below to do so:
  • You need to download the driver and place it on your desktop.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you should see two options:
    • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
    • Manually choose the version of Windows it was correctly working.
  • You also have the option to change the DPI settings and see if that helps. Then click the Apply and OK buttons.
  • Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.
Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.
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