Buying a product and then finding out that is not working is one of the most annoying and disappointing things that a consumer can experience. It is no secret that Adobe software and services online can malfunction or detect somewhat false information and behave accordingly placing buyers in an awkward position.
Adobe no matter how huge and great can also still sometimes has software that can misbehave in this way and sometimes downloading their suite and buying it after can not be 100% registered and even after the money is transferred and purchase has been completed you can still have a trial status for your adobe cloud applications.
In this guide, we will address this issue and see how we can fix it so you can get back to your creative work in no time.
Follow this guide as it is presented step by step.
No, seriously, wait an hour. Sometimes transaction and registration of transaction along with activation can take up to one hour of time. If you just made a purchase and you are still under trial in the launcher, give it a little time to detect the purchase and adjust accordingly.
Sign in to https://account.adobe.com/plans. If you have more than one account, make sure you sign in with the proper one.
Under My plans, select Manage plan.
In the Plan Information section, check to make sure that your subscription is active. If it’s expired, it's likely why you’re seeing messaging that indicates you are in trial mode or that your trial has expired.
If your subscription is showing as active, then an out-of-date payment method may be the issue.
To see if your payment information is current, in the Plan information section, select Manage payment.
If your payment method isn’t current, update your credit card information in the pop-up window and select Save.
Your new payment method will take effect in the next billing cycle.
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Select the Account icon in the upper right, and then select Sign out.
In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer.
Sign in again to your Adobe account.
Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign-in on the next screen.
Open the Creative Cloud desktop app. (Select the icon in your Windows taskbar or the macOS menu bar.)
Depending on your version of the Creative Cloud desktop app, do one of the following:
On the Help menu, select Check for updates.
or
If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses).
To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:
Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file.
Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually:
To reset the hosts file on Windows, do the following:
Navigate to C:\WINDOWS\System32\drivers\etc.
Open the hosts file with a text editor such as Notepad.
Check for any Adobe-related entries in the hosts file.
If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
Save the hosts file that you edited in the previous step. The updated hosts file should not have any Adobe-related entries.
Move the file from desktop to the original location: C:\WINDOWS\System32\drivers\etc. When moving the file, select the Replace option.
To reset the hosts file on macOS, do the following:
To find the hosts file, open Finder and then choose to Go > Go to Folder. In the box, type the following location and then press Return: /private/etc/hosts
If you are unable to locate the file, it means that the hosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1. chflags nohidden /etc/hosts
Open the hosts file using a text editor such as Text Edit.
Check for any Adobe-related entries in the hosts file.
If there are Adobe-related entries in the hosts file, move the file to the desktop, for example by dragging.
Delete the Adobe-related entries from the hosts file. Make sure that you do not delete any other entries.
Save the hosts file that you edited in the previous step.
Move the file from the desktop to the original location: /private/etc/hosts. When moving the file, select the Replace option.
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Software Updater is an ad-supported browser extension hijacker that claims to update your PC programs and drivers. In addition to managing the installation of your selected software, this install manager will make recommendations for additional free software that you may be interested in. Additional software may include toolbars, browser add-ons, game applications, anti-virus applications, and other types of applications. The hijacked homepage, softwareupdater.com, did not have valid legal privacy and disclaimer policies on its website as of publication date.
This software adds a Windows Task Scheduler in order to launch the program at various times, including system startup. The software has access to all installed applications on your PC and can install bundled products with unwanted malware. It is also commonly distributed in bundles with unwanted software. Several anti-virus programs have classified this software as malware and are therefore not recommended.
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