Best gifts for Gamers and PC enthusiasts

Error Code 12 - What is it?

Error code 12 is a typical Device Manager error code. It usually pops on the computer screen when the computer experiences device driver problems or system resource conflicts.

Error code 12 is mostly displayed on the computer screen in the following format:

‘This device cannot find enough free resources that it can use. If you want to use this device, you will need to disable one of the other devices on this system.’

Solution

Error Causes

The error code 12 occurs when 2 devices installed on your PC are accidentally assigned the same I/O (input/output) ports or the same direct memory access channel.

This assignment is known to be made either by BIOS (Basic Input/output system) or by the operating system. It can sometimes be assigned by a combination of the two. Also, code 12 can also appear on your monitor screen if the BIOS didn’t allocate enough resources to the device.

Although this error code is not fatal, it is nonetheless advisable to fix it immediately to avoid inconvenience and hassle. This error is most likely to lower and hamper the performance of your system.

Further Information and Manual Repair

Here are some of the easiest and most effective do-it-yourself methods to resolve error code 12 on your PC. To perform these fixes, you don’t have to be technically sound or a computer programmer for that matter. Simply follow the steps to fix the problem right away.

Method 1 - Use the Troubleshooting Wizard to identify the Conflict

To repair error code 12, simply go to the start menu and type Device Manager in the search box. Now go to the Device Properties dialog box. After that click on the ‘General Tab’ and now access Troubleshoot to start the Troubleshooting Wizard.

The Wizard will ask you some questions and provide you a solution accordingly. Follow the instructions and resolution steps provided by the troubleshooting wizard to repair error code 12 on your PC.

Method 2 - Disable the Device to Resolve

By disabling the problematic device in the Device Manager, Windows will ignore that piece of hardware. Once disabled, Windows will then no longer assign system resources to that device and no driver/software will be able to use that device.

To disable, go to the Device Properties in the Device Manager and then click the Driver tab. Click disable located at the bottom of the window. Then you will be prompted with a message stating ‘Disabling this device will cause it to stop functioning. Do you wish to disable it?’ Click yes to continue and then click OK to save changes.

Method 3 - Restore Your PC to its Previous State

Another method to resolve error code 12 is to restore your PC to its previous state when it was working properly.

For this, it is important to backup all your data first to avoid data loss issues that are likely to occur during this process. Creating backups manually can be a time-consuming and tedious task. To save time and quicken the process, it is best to install a program like DriverFIX.

DriverFIX is a user-friendly and intuitive device driver management software that helps backup all your data automatically and efficiently, while simultaneously restores your PC back to its previous state before you encountered problems.

Click here to download DriverFIX on your system to resolve error code 12

It has been reported that there are systems out there with Windows 11 operating systems that do not use the whole RAM memory installed in the system. If by any chance you are one of the unfortunate users that has encountered this issue, fear not, we have a solution for you.

Run the Windows Memory Diagnostic tool

1. Press ⊞ WINDOWS + S to open the search menu
2. Type in Windows Memory Diagnostic tool
3. Click on the found app
4. Select Restart now and check for problems
5. Wait for the tool to finish

Memory Diagnostic tool is a built-in tool in Windows, it was designed to automatically find and repair memory issues and should be your first step toward resolving this issue.

Check page file

1. Press ⊞ WINDOWS + S to open the search menu
2. Type in View advanced system settings
3. Click on the search result
4. Click on settings under performance
5. Click on the Advanced tab
6. Click on Change under Virtual memory
7. Uncheck the box for Automatically manage paging file size for all drives
8. Then select the drive and check the No paging file option
9. Click on Set
10. Repeat for all drives on the system
11. Reboot the system for changes to take effect

If after reboot system still does not see and use whole available RAM, repeat this process and turn back ON paging. After you are done move to the next solution.

Modify usable RAM

1. Press ⊞ WINDOWS + S to open the search menu
2. Type in System configuration
3. Click on the search result
4. Go to the Boot tab and click on Advanced options
5. Check the box for Maximum memory
6. Enter the installed RAM on your system in the field box and click on OK
7. Confirm once again on the OK and close the System configuration window
8. Restart the system

If the provided solution has not worked, uncheck the Maximum memory checkbox and save the changes. Move to the next solution.

Change and modify the registry

1. Press ⊞ WINDOWS + R to open the run menu
2. Type in Regedit and press the OK button or hit ENTER
3. Click on YES if prompted by UAC
4. Locate the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
5. On the right side find and double click on the ClearPageFileAtShutdown DWORD
6. Enter 1 under Value data and click on OK to save the changes
7. Close the registry and reboot the system

Enable memory remapping inside BIOS

In order to do this fix, you will need to enter BIOS on your system. How entering BIOS is different from system to system depending on your manufacturer, especially if it is a laptop this step you will have to do alone. Go to your motherboard manufacturer or laptop manufacturer and see how to enter BIOS.

1. Enter BIOS (80% of the time this can be done by pressing DEL or F12 while the system is turned ON)
2. Locate System Agent Configuration option
3. Select Memory Remap Feature and Enable it

Your BIOS might be different from ours and you might not have the System Agent Configuration option, in this case, go through the setting and try to locate Memory Remap Feature. If this feature is missing as well move to the next step.

Rearrange RAM modules on the motherboard

Sometimes RAM memory cannot be slotted properly or just purely switching them in slots can solve the issue. Take RAM out, clean memory slots, clean motherboard connectors for them, and place them back in a different order. If by any chance none of the methods worked, then the issue might be in the hardware itself, either memory banks themselves, motherboard, power supply, etc. If this is sadly the case, you will have to locate the issue and replace the faulty part. If you are not technical enough for this adventure, the best solution is to take a PC to a computer repair shop.

Error Code 80073712—What is it?

Error code 80073712 is one of the dozens of error codes affecting Windows 10 users. It occurs when users attempt to upgrade their operating system but experience a failure. The error code usually results from problems associated with missing or damaged files within Windows Update. Common symptoms of this error code include the following:

• The inability of Windows Update to successfully complete the upgrade process
• Message box highlighting the presence of error code

Solution

Error Causes

In the case of error code 80073712, the issues preventing Windows Update from completing the upgrade process are most likely due to problems with files within Windows Update. For instance, there may be corruption within the Component-Based Servicing (CBS) manifest.

Further Information and Manual Repair

Manual repair methods offer solutions to Microsoft users who are experiencing Windows error codes like the upgrade error code 80073712 in Windows 10. The manual repair methods in this article are not guaranteed to fix problems unrelated to this error code. Thus, be certain you are experiencing error code 80073712 before you attempt to implement the solutions provided below.

Method One: Run Windows Update Troubleshooter

Since issues related to Windows Update may be causing error code 80073712 to occur, one of the best solutions you can consider is to run the Windows Update Troubleshooter. This troubleshooter will be able to detect and fix corruptions within Windows Update files or any other issues directly related to Windows Update. To implement this manual repair method, follow the steps listed below:

• Step one: Open your Internet browser
• Step two: Type www.microsoft.com/downloads
• Step three: Type Windows Update Troubleshooter in the search bar at the top-right corner of the Microsoft website.
• Step four: Select Windows Update Troubleshooter then wait for the webpage to load.
• Step five: Select Run troubleshooter

Once you run the troubleshooter, you should be able to verify and fix any errors within Windows Update files. Restart your machine after the troubleshooting process is complete them proceed by checking Windows Update to see if you are able to complete the upgrade. If Windows Update downloads the upgrade and the installation of the upgrade occurs, the problem has been resolved. Otherwise, error code 80073712 will reoccur, in which case you will need to move to manual repair method two.

Method Two: Run DISM Tool

Another option available to Windows users experiencing error code 80073712 is to download and run the Deployment Image Servicing and Management (DISM) tool. This tool checks for inconsistencies or corruptions that may be preventing Windows Update services from functioning correctly. To download and run the tool, follow the instructions below:

• Step one: Type Command Prompt in the search box near the Start button
• Step two: Right-click Command Prompt, then click Run as administrator, providing administrator password or confirmation where necessary.
• Step three: Select Allow
• Step four: Press Enter after typing the following command:

DISM.exe /Online /Cleanup-image /Restorehealth

Wait a few minutes to ensure that the process is complete. Once you’ve run the DISM tool, it will detect errors, for instance within registry data, and correct or replace them. Restart your machine after running this tool then check Windows Update. Attempt to download the upgrade to see if you have successfully resolved error code 80073712. If you experience an upgrade failure, move to the next manual repair method mentioned below.

Method Three: Perform a Clean Install of Windows 10

The issues related to error code 80073712 may also be resolved by performing a clean install of Windows 10. This manual repair method ensures that any previous versions of your Windows operating system are removed before you attempt to access an upgrade. This can prove effective as it helps users avoid issues that would otherwise cause error codes or poor PC performance in cases where errors are present on one’s system.

To successfully perform a clean installation of Windows 10, be prepared to follow step-by-step procedures that include the following:

• Step one: Download and run media creation tool
• Step two: Click Run, then select Create installation media for another PC
• Step three: Select changes to the installation options, then select Next
• Step four: Choose USB flash drive or ISO file, then click Next
• Step five: Select drive, then Next
• Step six: Select Finish, then restart your computer, ensuring that the media option you choose, whether USB flash drive or DVD, is in your machine before you choose to reboot.
• Step seven: Press any key then follow the prompts provided to set up Windows 10.

Method Four: Download an Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 8 and other related issues when they do arise, download and install a powerful automated tool.

Google Docs has cemented itself as a great free alternative to Microsoft Office Word. Most of the time people just share links to google Docs among themselves but sometimes you need to save and download files.

Luckily Google docs let you download easily files in various formats including PDF as well. In this short tutorial we will explain how can you download your Google document as a PDF file.

Saving Google Docs as a PDF

Open the Google document inside the browser and click on the File drop-down menu. In the file drop-down menu go to Download and choose PDF document. Next, choose the location where you would like your file to be saved and click on SAVE.

And that's all that needs to be done. Also, you can edit PDF files as well in google docs if you need to.

What is Chkdsk Error?

Chkdsk (Check Disk) is a built-in Microsoft Windows O/S utility tool.

This tool is designed to verify the integrity of data stored on the hard drive. In addition to this, it resolves and finds errors that may corrupt and damage stored data on your system and affect your PC’s performance.

This tool is intended to keep your PC’s Windows database clean.

However, this tool has certain limitations. It prevents the hard disk from getting damaged but if it gets damaged and corrupt then this tool is no good. It fails to disk check and repair. As a result, you may come across Chkdsk error pop-ups.

In such an event, it is not advisable to run the malfunctioned Chkdsk utility on your PC as it may damage your system beyond repair making you lose all your valuable data saved on your system.

Solution

Error Causes

Chkdsk errors are triggered by multiple reasons:

• Viruses
• Hard Drive failure
• Registry Corruption Due to Data Overload
• Poor PC Maintenance

Chkdsk errors may cause PC to freeze and lag and also result in data loss as we discussed above.

Further Information and Manual Repair

To avoid serious damages that the Chkdsk error code can cause to your system, it is advisable to fix it. You can either hire a professional or install Restoro. The latter is not just the best way but also a time and money-saving option. It is fast, user-friendly and you can download it for free thus saving hundreds of dollars that you would be paying for professional services.

Why Use Restoro?

Restoro is an advanced PC repair tool embedded with multiple features such as a registry cleaner, anti-virus, system optimizer, and Active X and Class error scanner. It helps resolve practically all types and kinds of PC-related errors including the most notorious ones like the Chkdsk errors.

It has an automated and intuitive interface smoothly integrated with the latest technology that enables this software to scan your entire PC and detect errors in seconds.

With the help of its super functional registry cleaner, Restoro detects errors registry issues triggering Chkdsk errors on your system. It cleans all the unnecessary files like junk files, bad and invalid registry entries, and internet files that are stored in your hard disk and taking a lot of space. It removes the clutter and frees up your disk space and repairs the damaged registry.

It boosts the speed of your system and ensures that programs run smoothly on your PC and there are no hang-ups or system freezes.

The privacy error detector functions as a powerful anti-virus. With the help of this feature, Restoro identifies and scans for viruses and malware infecting your system. These are removed right away.

Restoro is 100% safe and efficient. It has a backup feature that enables users to create backup copies. This is carried for safety purposes. In case you lose your data during the repair of the Chkdsk error, you can always recover and restore the lost files without any hassle.

With some registry cleaners and repair tools you may often have to struggle with compatibility issues but not with this PC Fixer.

Restoro is compatible with all Windows versions. It is simple and very easy to use. From beginners, intermediate to experienced, all levels of users can use it with ease.

Here are the steps to get started:

1. Click here to install Restoro on your computer
2. Once the installation is complete, run the fixer for a scan. You have the option to either scan some portions of the PC or the entire PC.
3. Scanning will take a few seconds
4. Once the scanning is complete, Restoro will display the scan results. This is presented in a comprehensive report showing you errors found including the Chkdsk error and errors related to it.
5. After that, all you need to do is press the repair button to resolve the error(s) promptly.
6. Once the error is resolved, try running the Chkdsk utility again.

If you are a gamer, you might have encountered either the CID HANDLE CREATION or VIDEO TDR ERROR errors with an error code of 0x00000016 as you play a game. These kinds of Stop errors have something to do with the Graphics card driver. It could be that your Graphics card driver needs to be updated or it may be corrupted. Whichever the case is, you can try fixing this error using the given solutions below but before you proceed, make sure to create a System Restore Point first so that you can easily roll back to the previous state of your computer in case something does not go as expected.

Option 1 – Try checking if your graphics card is enabled and update it as well

Although the problem is quite massive, the fix could be as simple as enabling the graphics card if it turns out to be disabled. There might be some strange reason why your graphics card disables itself. Thus, the best and first option you can try is to check if the graphics card is enabled or not. To do so, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• After opening the Device Manager, look for your graphics card option among the list of device drivers. Once you found it, check if it is enabled or not. If it’s not enabled, you should see a gray arrow pointing downwards. Right-click on the card and select Enabled.
• Next, right-click on the graphics card once more and click on the Update Driver Software option and then click on the “Search automatically for updated driver software” option.

Option 2 – Reinstall the Graphics card drivers

• Tap Win + R to open Run then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• From there, look for the Display adapters and uninstall each one of the graphics card drivers by right-clicking on them and selecting the Uninstall device option.
• After uninstalling the graphics card drivers, close the Device Manager and tap Win + R to open Run once again.
• After that, type “appwiz.cpl” in the field and hit Enter to open Programs & Features in the Control Panel.
• Next, look for any program that’s related to your GPU manufacturers like Nvidia, AMD, or Intel. Right-click on any GPU-related entry and click on Uninstall to uninstall them and then follow the next on-screen instructions that appear afterward.
• Now restart your computer.
• Once your computer has restarted, go to the GPU manufacturer’s website and download the latest driver version for your graphics card model and then install it.
• Restart your computer once again. That should fix the problem.

Option 3 – Try reinstalling the game

If updating and reinstalling your Graphics card driver didn’t help, then you can try to reinstall the game where you’re getting the CID HANDLE CREATION or VIDEO TDR ERRORS.

Option 4 – Uninstall the programs you installed recently

Chances are, some programs that you just installed might be the one that’s causing the BSOD error. Thus, you need to uninstall the program to resolve the problem.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it. In addition, you might also want to check the hardware components of your computer that might not support the operating system itself. You can disconnect all the external devices like USB drives, scanners, printers, etc., and then reboot your PC. After that, add the devices again one after the other and check if the BSOD error is now fixed or not.

Option 5 – Try disabling your monitor’s Sleep functionality

There are times when the Sleep functionality of your monitor can also cause BSOD errors like CID HANDLE CREATION or VIDEO TDR errors. There are also times when the graphics card is running in the background and the display goes to sleep and then it’s turned back on but you encounter this kind of Blue Screen error. This is why you can try to disable your computer monitor’s Sleep mode.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like CID HANDLE CREATION or VIDEO TDR errors. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 7 – Try to run the Chkdsk utility

Running the CHKDSK utility might also help you resolve the CID HANDLE CREATION or VIDEO TDR errors. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Microsoft has cut out Russia from downloading ISO files for Windows 10 and Windows 11 as well as installation tools without any explanation or reason behind this.

If you connect via VPN to a Russian server and try to download either ISO files or installation tools you will be greeted with the error 404 and an explanation of File or Directory not found or There was a problem with your request.

At this time you can still download Windows 11 Media creation tool but once you run it will throw a 0x80072F8F-0x20000 error with text: For some unknown reason, this tool failed to run on your computer.

People in Russia can still download files if they connect via VPN and go to a server located outside Russia.

Microsoft has not published any explanation why is this happening, it might be technical difficulty or it could be on purpose.

Other histories of Microsoft vs Russia

Since the beginning of the Russian military operation in Ukraine Microsoft has been putting restrictions on Russia starting with a suspension of all sales in March, next month in April Microsoft started suspending developer's accounts on GitHub linked to sanctioned companies and the suspension was even if the developer is not working for a given company or left it.

At the beginning of this month, Microsft laid off 400 employees inside Russia as they began scaling back operations in the country but has also stated that they would continue to provide services to all contractors and customers inside Russia so this sudden blocking of downloads is unexpected and it goes against their statement.

What is the Registry Error Code 19?

Code 19 is a Windows PC error code that indicates a damaged or corrupt registry. This code usually appears when trying to start a connected device, the DVD/ CD ROM drive. Code 19 is a type of Device Manager Error code. When you experience Code 19, the error message is displayed on your Windows screen in either of the following formats:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)"

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)"

You might encounter other error messages such as error code 42.

Error Causes

Typically the underlying cause of this error code is problems in the registry. The error should be fixed timely without any delays before the damage sets in. Registry issues are critical PC errors. If not resolved it can lead to system freeze, crash, and failure. You are most likely to lose all your important data.

Further Information and Manual Repair

If you have come across this error on your computer, you don’t need to panic. Though this is a serious issue the good news is that it is easy to resolve. You don’t have to be a computer programmer, technically sound or hire a technician to fix the error on your system. Here are a couple of ways to work your way out of this problem:

1. Uninstall and then Reinstall the  DVD/CD ROM Drive

For this here’s what you need to do: simply click on the start menu, and type Device Manager in the search box, and press enter. When the device manager window opens locate the DVD/CD ROM drives. Click on the + sign to expand it. Now right click on the DVD drive click uninstall. After doing this, restart your PC. On the restart, Windows should automatically detect and reinstall the DVD driver. Once the driver installation is complete now see if the DVD drive works. If the error still appears, then you need to repair the registry by deleting the corrupt registry entries. You can download drivers automatically by using a tool such as Restoro.

2. Trouble Shooting Method to Delete the Corrupt Registry Entries

To remove the corrupt registry entries, go to Start and select Run. Type ‘Regedit and press enter to open the registry editor windows. To continue you may be asked to enter the administrator password, insert it to proceed. Now the registry window will be displayed. Here locate the registry key HKEY_LOCAL_MACHINE, then navigate to the following sub registry key HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318} Here you will see the upper filters registry entry in the right pane. Right-click on the upper filter and select delete. You will be prompted for the confirmation for deletion. Click on the yes tab to confirm. Exit the editor and restart your computer. If you are not technically sound, this may be a little confusing for you, and besides it does not guarantee to resolve all the registry issues on your PC so chances are that Code 19 error may reappear in a short time. To resolve registry issues for the longest time and ensure that errors like Code 19 don’t pop up every now and then, you need to perform proper and in-depth registry cleaning. For this, it is advisable to download Restoro.

If you were trying to open File Explorer but it suddenly stopped working and you encounter an error message that states, “An attempt was made to reference a token that does not exist”, read on as this post will guide you in fixing this problem. This problem was initially reported after the April Update and Microsoft was able to fix it right after correcting the build. However, this effort seems futile for some users as recently, some reported getting the same error when they try to open not just Windows File Explorer but also with utilities like Microsoft Management Console or MMC, Visual Studio, Task Manager, Printer, Recycle Bin, etc. Two of the most likely causes of this error are a troublesome Windows Update and corrupted system files. Whatever the cause is, here are some suggestions you can follow to fix the “An attempt was made to reference a token that does not exist” error.

Option 1 – Try to re-register the problematic DLL file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix the ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /[DLL file]
  • exe [DLL file]

Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.

• After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 2 – Replace the DLL file from a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:/Windows/System32
  • x64: This PC > C:/Windows/SysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 3 – Perform a System File Checker scan

The System File Checker or SFC scan could detect and automatically repair damaged system files that could be causing the “An attempt was made to reference a token that does not exist” error to pop up. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow and hit Enter.

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try reverting back to the previous build of Windows

This kind of error might have something to do with a Feature Update so you can try to revert your computer to a previous build of Windows 10 as it could help you fix the problem. In this case, it would better if you refrain from updating your Windows 10 computer until this problem is completely resolved by Microsoft.

We have all been there, unfortunately, the application freezes, and sometimes it can even freeze whole windows. Well if the whole Windows freezes because of the application there is not much we can do except hard reset but if only the application freezes we can still kill it and return the PC in working condition. The first thing you can try is to press ALT + F4, this shortcut is for closing the program, if the application is frozen Windows will try to close it when using this shortcut, and if it succeeds you will find yourself on the desktop environment in Windows with non-responsive application taken care of. If however, this fails and the application is not closed, try ending it in the task manager. To open task manager press CTRL + SHIFT + ESC, locate unresponsive application select it, and click on the end task button on the bottom right.