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Problem running preinstall.cmd scripts

Setting up the Windows operating system in a computer can be quite a complicated task since there are a couple of things that take place in the background to ensure a full and protected setup of the operating system which includes a number of programs, scripts, and so on. They work together in the background to guarantee the integrity of the Windows operating system. However, there are times when this piece of code could also go wrong. As a result, you might encounter errors like the “There was a problem running preinstall.cmd scripts” error. “Preinstall.cmd” is a type of CMD file associated with Applications & Drivers developed by Gateway for the Windows OS.

To fix the “There was a problem running preinstall.cmd scripts” error, there are several things you can try. You can try to download a new Windows installation image or create a new bootable drive as well as uninstall conflicting or incompatible programs. In addition, you can also run the Windows Update troubleshooter or reset Windows 10.

Option 1 – Try to download a new Windows installation image

Your first option to fix the “There was a problem running preinstall.cmd scripts” error is to download a new Windows installation image. You can get the official ISO files for the latest release of Windows 10. After you’ve downloaded the ISO files, you can use them to upgrade to the latest Windows 10 version.

Option 2 – Try creating a new bootable drive

  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick

Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.

  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to uninstall conflicting programs

If you are using a computer made by Dell and got Windows 10 preinstalled in it, then you can try to uninstall the programs listed below and see if it fixes the problem.

  • Dell Encryption Management service
  • Dell Digital Library service

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the “There was a problem running preinstall.cmd scripts” error. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

Option 6 – Try to reset Windows 10

  • Tap the Win key or click on the Start button located in the Taskbar.
  • Then click on the Power button at the bottom right portion of the screen.
  • Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen

Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.

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Exactly how they infect computer systems

Browser hijackers may use drive-by downloads or file-sharing websites or even an e-mail attachment to reach a targeted computer. They also come from add-on programs, also known as browser helper objects (BHO), web browser plug-ins, or toolbars. Also, certain freeware and shareware can put the hijacker in your PC through “bundling”. Some of the most well-known hijackers are FindGoFind, Babylon Toolbar, Conduit Search, Sweet Page, OneWebSearch, and CoolWebSearch.

How you can get rid of a browser hijacker

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Malware may cause several kinds of damage to computers, networks, and data. Some malware sits in between the computer and your net connection and blocks a few or all internet sites that you want to visit. It will also block you from adding anything to your system, particularly the anti-virus program. So what to do if malicious software keeps you from downloading or installing Anti-Malware? There are a few actions you can take to get around this issue.

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Protect your PC against Malware With SafeBytes Security Suite

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Robust Anti-malware Protection: With a critically acclaimed anti-malware engine, SafeBytes offers multilayered protection which is made to find and get rid of viruses and malware that are hidden deep in your computer’s operating system. Real-Time Protection: SafeBytes gives complete and real-time security for your PC. It’ll inspect your personal computer for suspicious activity at all times and its unparalleled firewall protects your PC from illegal access by the outside world. High-Speed Malware Scanning Engine: SafeBytes Anti-Malware has got a multi-thread scan algorithm that works up to 5 times faster than any other antivirus software. Safe Web Browsing: SafeBytes provides an instant safety rating on the web pages you are going to check out, automatically blocking unsafe sites and making sure that you’re certain of your online safety while browsing the web. Lightweight: The program is lightweight and can run silently in the background, and that does not impact your PC efficiency. Premium Support: For any technical queries or product guidance, you can obtain 24/7 professional assistance through chat and e-mail. To sum it up, SafeBytes has created a meaningful anti-malware solution that is aimed to protect your computer against all manner of malware. There is no doubt that your PC will be protected in real-time as soon as you put this software program to use. You’ll get the best all-around protection for the money you pay on SafeBytes Anti-Malware subscription, there’s no question about it.

Technical Details and Manual Removal (Advanced Users)

If you wish to carry out the removal of FindGoFind manually instead of employing an automated tool, you may follow these simple steps: Navigate to the Windows Control Panel, click the “Add or Remove Programs” and there, select the offending program to remove. In case of suspicious versions of browser plug-ins, you can actually remove it via your browser’s extension manager. You’ll likely also want to reset your browser. If you opt to manually delete the system files and Windows registry entries, use the following list to make sure you know precisely what files to remove before performing any actions. Please remember that this is for experienced users only and might be challenging, with wrong file removal resulting in additional system errors. In addition, some malicious programs have the capability to defend against its deletion. Doing this malware-removal process in Safe Mode is recommended.
Registry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\FindGoFind.comTT0-F49X-LPA01-3150QB HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\FindGoFind.comWG9-L33B-ZSH05-1418OI HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Shell\FindGoFind.comRegistry: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\FindGoFind.comTT0-F49X-LPA01-3150QB HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\FindGoFind.comWG9-L33B-ZSH05-1418OI HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Shell\FindGoFind.com%#MANIFEST#%PH1-S39W-JGS29-6268LL HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run [random].exe HKEY_CURRENT_USER\Software\AppDataLow\Software\FindGoFind.com HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ FindGoFind.com HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\BrowserHelperObjects\[random numbers]PH1-S39W-JGS29-6268LL HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run [random].exe HKEY_CURRENT_USER\Software\AppDataLow\Software\FindGoFind.com HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ FindGoFind.com HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\BrowserHelperObjects\[random numbers]
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PowerShell script

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Create Custom Views in Event Viewer
The Event Viewer in the Windows operating system is used to troubleshoot any computer issues. It is one of the most useful tools that keep logs of both security and system events. It also monitors for both software and hardware problems in the computer. This tool is the only one with amazing features that maintain logs about everything that’s going on in the computer system. It keeps track of all the information to the point where going over them will take a lot of time. Luckily, the Event Viewer tool now allows users to create custom views where you can set the filters and sort the data recorded to limit the information details to only what you’re interested in seeing. For instance, if you want to troubleshoot with one hard drive, you can just create a special custom view to display only the hard drive warnings in the security logs. This will save you hassle and time. Take note that the logs in the Event Viewer are divided into two main categories namely the Window logs and the Application and Services logs. You can just set the filter to the logs by their event id, specific date, and many other events when you have to troubleshoot some problem in your computer. So if you are trying to troubleshoot a problem in your Windows 10 computer and you’re checking the Event Viewer, read on as this post will guide you in creating custom event views in the Event Viewer. To get started, refer to the instructions given below. Step 1: Go to the Start menu and in the search box, type “event viewer” and then click on Event Viewer from the search results to open it. Step 2: After opening Event Viewer, click on Custom Views located in the left pane of the window. Step 3: Next, click on the Administrative events under the Custom View to create special log views. Step 4: Then on the right side of the window, click on Create Custom View to open the Create Custom View window. Step 5: There is a logged drop-down list under Filter. From there, you have the option to choose an appropriate predefined time or use a custom time range for your Custom log views. Step 6: After that, select an appropriate event level for your custom view. You have fine entry-level options to choose from such as critical event level, error, warning, information and verbose.
  • Critical – select this if you want to see the events that require your immediate attention in the custom view.
  • Error – select this if you want your Event Viewer to display the events that are less critical but hints at the problems.
  • Warning – select this event-level if you want to see the event with the potential problem but may not bound to happen.
  • Verbose – select this if you want to see detailed information about all the events.
Step 7: After you’ve selected the event level, you now have to select how you want the events to be filtered. They can either be filtered By the log or By the source.
  • By the log – you can select two options called Windows log and, Application and Service logs. The Windows logs allow you to filter the logs created during events like setup, security, applications, and system events. While the Application and Service logs filter the log created by the installed applications in your system.
  • By the source – select this if you want your Custom View to search for information in event sources. It allows you to view events in detail for various applications and devices.
Note: You have the option to further customize the event logs with more filters like Event IDs, task category, keywords, User, and Computer. Using these additional filters, you can choose to filter the events in the special views by specifying event id numbers in the Event IDs, entering predefined Windows words in the Keyword, specify the user accounts in the User field, as well as choose the system from the server to maintain logs in the Computer field. Step 8: Once you’re done customizing the log filter, click on OK to apply the changes made. Step 9: After that, a Save Filter should be displayed in the Custom View window. Just enter the Custom View name and select the Event Viewer folder where you want to save the Custom view. The folder name should be Custom View by default. And if you want, you can also create your own folder if you want your custom views to be visible to all the system users. Step 10: Next, check all the Users box located in the lower corner of the window and then click the OK button after you’re done. You should now see the customized filter you just created on the left side of the window. Just click on it to check your filtered events in the center of the Event Viewer window. And for you to save the custom view logs, simply right-click on the Custom views you created and then click on Save All Events in the Custom View As from the drop-down menu. Then put a name on the file and select the appropriate location where you want to save the logs and click on the Save button. Note that the log file is saved with the “.EVTX” file extension and when you double click on it, it will open the file in the Event Viewer.
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ERR_SSL_VERSION_OR_CIPHER_MISMATCH
If you encounter an error message saying, “ERR SSL VERSION OR CIPHER MISMATCH” while visiting a website, then it is not primarily your fault as an end-user. In fact, it can happen on any website like Chrome, Edge, Firefox, and even Internet Explorer. Getting this error means that the website you are visiting is using an SSL certificate which your browser seems to be rejected because there is some issue with the certificate. It is also possible that the certificate that’s downloaded on your computer is corrupted or that your computer configuration for TSL/SSL is misconfigured. Here are the complete details of the error message:
“A secure connection cannot be established because this site uses an unsupported protocol, Error code ERR_SSL_VERSION_OR_CIPHER_MISMATCH”
To resolve the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error, refer to the options given below and see which one works for you.

Option 1 – Try to access the website with the only HTTP

The first thing you can do is to try accessing the website using HTTP instead of HTTPS. If you can open the website using HTTP then it means that the problem is in the website itself. And if you are the website owner, you can check the following:
  • Check if your website’s SSL certificate name is mismatched. Here you need to ensure that the name and alias of the websites match with the actual website URL where the certificate is installed.
  • Second, check if your server is using the RC4 Cipher. If it is, then you need to fix that.
On the other hand, you may also check if your CDN also supports SSL since most of the CDN nowadays supports SSL. All you have to do is configure it correctly and it should be good to go.

Option 2 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR SSL VERSION OR CIPHER MISMATCH error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.
  • Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
  • Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
  • From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
  • Restart the browser.
On the other hand, if you were using Firefox when you go the error, here’s what you have to do.
  • Open Firefox and in the address bar, type “about:config” and hit Enter.
  • If a warning appears, just click on the “I accept the risk!” button to proceed.
  • Next, type in “TLS” in the search field and hit Enter.
  • Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
  • Now click OK and restart Firefox and do the same thing with SSL.
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Fix Your PC can’t project to another screen
In case you don’t know, Windows 10 comes with a native ability to project to another screen, be it wireless or wired. All it takes to do that is by tapping the Win + P key combination to display options to manage the extended display. However, there are times when you might encounter errors when you do that like the “Your PC can’t project to another screen” error. This kind of error stops you from projecting your computer to the other screen. Here’s the full content of the error message:
“Your PC can’t project to another screen, Try reinstalling the driver or using a different video card.”
This error could be due to loosely connected hardware or the display adapter. It is also possible that a recent Windows Update has messed up its settings. To resolve this issue, you can try several suggestions that will be given in this post. You can try to check the hardware cable connections or run the Hardware and Devices troubleshooter. You could also update or reinstall the display adapters or replace the graphics card.

Option 1 – Try checking the hardware connections

The first thing you have to do before you further troubleshoot the problem is to check the hardware connections of your computer and see if there are damaged ones, just like with the ports as it would also affect the overall connectivity of the device with the computer. You also have to make sure that no pin is missing from the ports. So if you notice some irregularities in the connecting cable physically, you might have to buy another one and replace it and then see if it fixes the problem or not.

Option 2 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 3 – Try to update or reinstall the display adapters

You might also want to update the drivers for Display adapters and Monitors or you might also have to update or reinstall your NVIDIA driver if you’re using one. To update or reinstall the display adapters, follow these steps:
  • Tap the Win + R keys to open the Run dialog box and then type in MSC and tap Enter or click OK to open the Device Manager.
  • Expand the section for Display Adapters.
  • And then select the Display Driver and right-click on it.
  • From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the Display Driver.
  • Restart your PC after the installation.
If you find that updating the drivers does not help, you can try to reinstall them. How? Simply follow the steps below.
  • Tap the Win + X keys and select the Device Manager.
  • After that, look for the affected driver in the Device Manager window. And if you see a yellow exclamation mark beside it, right-click on it and select the option “Rollback” to roll back the driver.
  • And if the Rollback option is not available, just select Uninstall and then restart your PC.
  • Finally, open the Devices Manager once again and select the option “Scan for hardware changes” to install the driver.

Option 4 – Consider replacing the graphics card

You might also want to consider replacing the graphics card of your computer to resolve the problem if the options provided above didn’t work.
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