How to Fix UNEXPECTED_KERNEL_MODE_TRAP error

Error Code 0x8007007B (Code 0x8007007B) – What is it?

Error code 0x8007007B (Code 0x8007007B) is an error that occurs when you attempt to activate Windows 10, as well as Windows Server 2008, Windows Vista, Windows 7, Windows 8, or Windows Server 2012.

Common symptoms include:

• You will see an error message like this: “Error 0x8007007B 'The filename, directory name, or volume label syntax is incorrect”.
• If you are using volume-licensed media to install: Windows 7, Windows 8, Windows Vista Business, Windows Vista Enterprise, Windows Server 2008 R2, Windows Server 2008, Windows Server 2012, Windows 10.
• Your computer is not connecting the activation wizard to a Key Management Service (KMS) host computer.

Solution

Further Information and Manual Repair

Error Code 0x8007007B usually occurs when a product key has been activated too many times. Blocking activation aids in avoiding abuse of the key. If abuse of the key is not the case, it is possible to get the key reset, or you may receive a new key altogether. When you are not sure that you can complete these methods yourself, as they do contain advanced steps, it would be wise to consult a computer repair technician to avoid making the problem any worse.

Generally, the solution can be simple; it is just dependent on how comfortable you are with getting technical in your computer. Volume licensed media means that the media has a preset number of times that it is allowed to be activated. This helps to avoid misuse of the product. Some people install the Windows 10 program multiple times on their computer if they are software developers or do certain types of software testing. It is important to know the cause in order to effectively find the solution.

Method One:

1. From the desktop screen, press the Windows key and S, type “Command Prompt”. Then, right-click on Command Prompt in the results. Select Run as Administrator.  Click Yes when asked about requesting permission.
2. In the Command Prompt box, enter the command: slmgr.vbs -ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
3. The x's represent the product key. Replace these with your unique product key.
4. Type in the following command into the “Command Prompt” window: slmgr.vbs -ato
5. Click Enter
6. Restart your computer and try to activate windows again. It should not show the error code anymore.

Method Two:

1. While on the desktop, press the Windows key and R.
2. A window saying Run should open.
3. Type in the following command: Slui 3
4. Press ENTER and a window should appear.
5. This window asks for you to enter the operating system activation product key.
6. Enter this key in the space provided.
7. After entering this, click Activate.
8. Restart your computer now.
9. Check for activation. The Error code should be gone now.

Method Three:

1. Open the Command Prompt with access as administrator just as in Method One, and enter the following command: sfc /scannow
2. The command will complete the tasks. This will take some time so just let the computer do its thing and work. Let the sfc finish the scan.
3. When the scan is complete, restart the computer.
4. Check for the activation. The error code should be gone at this point.
5. If it is gone, revisit Method One or move on the Method Four.

Method Four:

Call the Microsoft Support Team and explain the problem in as much detail as you can give. Give the team the error code 0x8007007B and ask to have a different product key. When they give you the new product key, repeat Method 2. The Microsoft Support Team will either change your product key, or they will reset your current product key so that it can be used for activation again.

If you wish to continue where you have left off when you signed out of Windows follow this guide and learn how to continue your work after signing in, restart apps in your Windows. You can set Windows 10 to Automatically save your restartable apps when you sign out and restart them after you sign in. Here’s how:

1. Right-click on the Windows logo to open the secret menu
2. Select Settings
3. Click open Accounts
4. From the left side, select Sign-in options
5. Scroll down till you see Restart apps setting
6. Toggle the Automatically save your restartable apps when you sign out and restart them after you sign in setting to On position

Gaming on the computer has become one of the most used past-time activities among people of all ages. And since we are still in pandemic it has only risen as activity. People can acquire a lot of games at various discounts on various platforms and enjoy them at the leisure of their home. Among many game platforms and stores, Electronic art's Origin is one of the bigger ones, and having some titles that could not be found anywhere else coupled with the ability to have access to almost the whole game catalog with one monthly subscription make it one of the most used clients. Sadly as with every piece of software Origin's client is not perfect by any means and it can behave strangely from time to time. Hello everyone and welcome to errortools.com, today we will fix Origin error code 10 which oddly enough can appear out of nowhere and can even appear on the very end of installation for the chosen game. If you have managed to come by this error you are in luck to be here because we have a couple of fixes for it. I know that you might be excited to play the game so let's go and do some fixing

Check Server status

Before diving into technicality and before we start deleting files and fixing things you should check the Server status. This seems maybe like something you should not do but if the server has experienced some kind of downtime or it is in maintenance Origin will throw this error in the client. Unexpected situations can cause various server issues all of a sudden and the first thing is to check are servers online and working. There are various ways to check server status from official origin website to Electronic arts twitter channel to Reddit and many more online server status websites. If it turns out that the server is to be blamed for this error then sit back and wait for EA to resolve the issue, there is not much you can do anyway.

Delete OriginThinSetupInternal.exe

• After some research, it has come to light that originthinsetupinternal.exe can cause this specific error. The best solution is to delete the file and then run Origin as administrator so the file is remade new.
• First, make sure that Origin is fully closed, check the taskbar and if it lurks there right-click on it and click on quit
• Run file explorer and go into the folder where Origin is installed, by default it is C:\Program Files (x86)\Origin
• Locate OriginThinSetupInternal.exe and delete it
• Then locate origin.exe and right-click on it and then click on Run as administrator

Reinstall Origin client

If the previous solution has not solved the issue then Origin might have some corrupted files inside it. It is known that the Origin client can produce some bad files if the installation has been forcefully canceled. The best thing is to reinstall the completely whole client.

• Press ⊞ WINDOWS + R to open the run dialog
• Inside run dialog type in Control panel and press ENTER
• In the control panel locate programs and features group and double click on it
• Locate Origin, click to select it, and on top click on uninstall
• After uninstall process is completed start file explorer and go to the folder where Origin was installed, by default it is C:\Program Files (x86). Locate the Origin folder and delete it.
• Go to the official origin website and download the new client installation.
• After the download is finished double click on it and follow onscreen instructions.

Disable antivirus

If every solution so far has not been able to remove error then obviously something else is interfering with the origin client and installation functioning. Altho not advisable, turn OFF your security suite including both firewall and antivirus and try installing the game again. There is the possibility that the origin client or some game file has been marked as false positive by security software thus preventing it from executing properly.

As you know, each one of the applications that you use in your Windows 10 computer has its own set of permissions by default. These applications either allows or denies the interactions between a few other applications, depending on their own needs. This is why you might suddenly encounter a message that says,

“This app wants to access your pictures” or “This app wants to access your account info”

both of which are followed by two buttons that will ask you to Allow or Deny the action. You can always click on any of the given options. This will determine the permission of the application. Users in Windows 10 are given the option to either allow or deny applications in accessing their account information like name, picture and other account information. Thus, in this post, you will be guided on how you can change the Privacy settings of these apps to allow or deny them permission to access not just your account info but for all users, as well as specific apps in Windows 10. The user account information is part of the Privacy data in Windows 10 that you can control easily using the Settings app. In fact, you can revoke or grant access permission for your account information, all the users and specific applications to do that, follow each one of the instructions provided below carefully.

Allow or deny apps permission to account info for yourself:

Step_1: The first thing you have to do is open Settings. From there, select Privacy. Step_2: After that, scroll and look for Account info and select it. Step_3: Now turn off the toggle button for the “Allow apps to access your account info” option if you want to deny apps permission to your account info. But if you want to allow them access, simply turn the toggle button on. Keep in mind that when you allow access or permission, you can select which apps can access your picture, name, and other account info by simply using the settings on the page you’re currently in.

Now if you want to allow or deny apps to access your account info for all the users, here’s what you have to do:

Step_1: First, open Settings and click on the icon for Privacy. Step_2: Next, scroll down until you see the Account info located on the left side and then click on it. Step_3: After that, click on the Change button under the “Allow access to account info on this device” section. If you want to deny account info access for all other users, then turn the toggle button off. Doing so will automatically disable not just the account info access for all users but also for all the apps as well.

On the other hand, if you want to allow or deny account info access to specific apps, you can do so by following these steps:

Step_1: As you did earlier, go to Settings and click on the Privacy icon. Step_2: After that, scroll down and select Account info located on the left side. Step_3: Now turn on or off the toggle button under the “Choose which apps can access your account info” section if you want to deny or allow specific apps permission to access Account Info. If you’ve turned on the toggle button under the “Allow apps to access your account info”, all the apps get access permissions by default.

Recently, a number of users reported that they weren’t able to download anything from the internet after they’ve updated their Windows 10 computers. This kind of problem occurs because of some Internet options settings located in the Control Panel. Based on the reports, this issue has been known to occur in all kinds of browsers and not only on Microsoft Edge. Not being able to download anything from the internet is a huge problem since almost everything is wrapped around the internet. To resolve this problem, here are some suggestions that you can try.

Option 1 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 2 – Try changing the Internet Options settings

According to users, changing the Internet Options settings helped them resolve the problem. There are times when the drive location in your Internet Options settings is not the system drive, chances are, it will cause the error to pop up which is why you need to make sure that it’s correct.

• Go to Control Panel and search for Internet Options and open it.
• Next, go to the General tab and click on Settings.
• From there, check if the drive location is “C:”. If it is, close the window, otherwise, click on the “Move folder…” option, and then select your preferred folder under drive C: and click OK.
• Now restart your computer and check if changing the Internet Options settings helped in fixing the problem.

Option 3 – Try clearing browser data

There are instances when browser data can cause issues in downloading files online. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error. Follow the steps below to clear the data in your browser.

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear browsing data button.
• Then restart your Chrome browser and check if you can now open any website or not.

Option 4 – Get rid of any conflicting browser extensions

• Open Chrome and press Alt + F keys.
• Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
• Click the Recycle bin and select Remove.
• Restart Chrome and press Alt + F keys again.
• Proceed to On Startup and mark Open a specific page or set of pages.
• To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Option 5 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 6 – Try reinstalling your browser

If none of the options given above worked in fixing the problem, you can try to reinstall your browser. There are times when the browser wasn’t installed properly which can cause several issues like not being able to download anything from the web. Thus, reinstall your browser and see if that helps.

Mousepads are a common thing among computer users, everyone is using them and know what are they good for. Recently in the past few years, there are a lot of gaming mousepads on the rise, do you really need them, and do they back up their price? Short answer: YES, long answer: keep reading below.

Size advantage

One of the first things that one can see is the great difference in sizes between a regular mouse pad and a gaming one. Gaming pads have much more variety in size spawning all the way to really judge ones that you can use on your whole desk and place both keyboard and mouse on them. This will, of course, let you move your mouse more freely and have a much larger surface to use without the need to always lift the mouse up and center it on the regular pad.

Material advantage

Material on what are gaming pads built upon is extremely high in quality and usually even water phobic or water-resistant and it will allow great mouse movements on it. The backside is usually made of high-quality fabric that will stop slipping on the desk so the pad will stay at its pace during long sessions of work or gaming. Usually, standard mousepads are made with plastic or some other cheap material whereas gaming pads are made from fiber, high-quality fiber.

Other advantages

Among other great stuff that gaming pads have are wrist gel for hand resting and RBG light that looks cool, although RGB light is just a vanity that looks good gel for the wrist is a really good feature that will place less stress on your hands during long sessions of time spent in front of the computer.

When you have to connect to a drive that’s on a different computer or on external storage, that’s where the mapped network drives come in. Mapped network drives make accessing files a lot easier. However, there are times when it won’t work for some reason. Windows will notify you about the unavailability of mapped network drives in several ways. For one, Windows might display a red X on the network drives or it could be that its status will be unavailable when you try to use it from the Command Prompt or via a notification. It is recommended that you run a few scripts when you log in to your PC as it may so happen that the network drive takes more than usual to connect. Before you start troubleshooting the problem using the given options below, keep in mind that some workouts might only work under certain scenarios. You might need some network access at logon or you might need access to the Group Policy settings. So you need to choose what you prefer more. You can try the given workarounds below if the mapped network drives are not showing or connecting or working on your Windows 10 computer. These workarounds use scripts to make sure that you are connected to them as soon as you start to use your PC. As mentioned, before you can troubleshoot, you need to create scripts first. There are two scripts here namely MapDrives.ps1 which is executed by the second script named MapDrives.cmd and is done at a regular and non-elevated Command Prompt. Follow the steps below to get started.

• You have to create a script file named “MapDrives.cmd” first and then save it on a place where the files are safe. To do that, open a text editor like Notepad and then copy and paste the following script:

PowerShell -Command "Set-ExecutionPolicy -Scope CurrentUser Unrestricted" >> "%TEMP%StartupLog.txt" 2>&1 PowerShell -File "%SystemDrive%ScriptsMapDrives.ps1" >> "%TEMP%StartupLog.txt" 2>&1

• After that, save the file and name it “MapDrives.cmd”.
• Next, create a script file named “MapDrives.ps1” and then copy and paste the following content. Just make sure to save both scripts in the same folder.

$i=3 while($True){     $error.clear()     $MappedDrives = Get-SmbMapping |where -property Status -Value Unavailable -EQ | select LocalPath,RemotePath     foreach( $MappedDrive in $MappedDrives)     {         try {             New-SmbMapping -LocalPath $MappedDrive.LocalPath -RemotePath $MappedDrive.RemotePath -Persistent $True         } catch {             Write-Host "There was an error mapping $MappedDrive.RemotePath to $MappedDrive.LocalPath"         }     }     $i = $i - 1     if($error.Count -eq 0 -Or $i -eq 0) {break}     Start-Sleep -Seconds 30 } Note: Now that you’ve created the script files, it’s time for you to proceed to the options given below.

Option 1 – Try creating a startup item

Note that this option only works on devices that have network access at login. So if it’s not there, the script will fail to reconnect the network drivers automatically. To create a startup item, here’s what you have to do:

• Open the Startup folder located at %ProgramData%MicrosoftWindowsStart MenuProgramsStartUp.
• From there, copy and paste the MapDrives.cmd.
• After that, open the Scripts folder located at %SystemDrive%Scripts copy-paste MapDrives.ps1 and then copy and paste MapDrives.ps1 in there.

Note: After you complete the steps above, a log file named “StartupLog.txt” will be created in the %TEMP% folder. Now all that’s left for you to do is to log out of your computer and then log back in. This will ensure that the mapped drives are open.

Option 2 – Create a scheduled task

It is possible to create a scheduled task that runs as soon as you log in to your computer. To create a scheduled task, follow the steps below.

• You have to copy the MapDrives.ps1 script file to the scripts folder of Windows located at %SystemDrive%Scripts.
• After that, open the Task Scheduler and select Action > Create Task.
• Next, type a name and description of the task in the General tab.
• Then click on the Change User or Group button and select a local user group and click OK.
• Now check the box labeled “Run with highest privileges” and switch to the Triggers tab.
• From there, create a new trigger with the “At Logon” option in the Begin the task drop-down menu and then click OK.
• After that, switch to the Actions tab and create a new action then choose to Start a program.
• Next, type “Powershell.exe” in the Program/Script field, and in the Add arguments (optional) field, type the following:

-windowsstyle hidden -command .MapDrives.ps1 >> %TEMP%StartupLog.txt 2>&1

• And in the Start in the (optional) field, type “%SystemDrive%Scripts” as the location of the script file.
• Now under the Conditions tab, select the “Start only if the following network connection is available” option and then select Any connection and click OK.
• Restart your computer or log off from your account and then log back in so that the task will be executed.

Option 3 – Use the Group Policy settings

You need this option if the mapped network drives are defined via Group Policy settings. You have to update the action of the drive maps to Replace. As a result, it will delete the existing mapped drive and create the mapping on each logon again. However, any settings on the mapped drive that are changed from the Group Policy settings will be gone on each logon. So if the changes don’t work, you need to run the gpupdate command together with the /force parameter in order to refresh the Group Policy setting quickly.

Microsoft has started building a unified store with Windows 8 and later with Windows 10 in order to make it easier for users to get safer and more modern applications for their Windows 10 devices. This unified store is called the Microsoft Store which is tied up with the Windows Update. The delivery for them both are quite similar which is why they also have some common errors as well as fixes for them. So in this post, you will be guided on how you can fix error 0x80246019 for both Microsoft Store and Windows Update in your Windows 10 computer. The error 0x80246019 might be caused by corrupted system files or missing ones or be due to some glitch in the component services and other possible causes but whatever the cause is, you can fix it with the help of the following fixes, make sure to follow each one of them carefully.

Option 1 – Reset Windows Update components

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 2 – Toggle the Windows Insider Program settings

This option is only applicable to you if you are a part of the Windows Insider Program. If you are, then follow the steps below.

• First, you have to open Settings and go to the Update & Security section.
• From there select the Windows Insider Program.
• After that, select the “Stop Insider Preview builds” option and then restart your computer.
• Now open the Windows Insider Program again and check if it fixes error 0x80246019 or not.

Option 3 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting error 0x80246019. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Reboot your computer.

Option 4 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help in fixing error 0x80246019.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 6 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80246019. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Having the latest applications is often preferred for most users but sometimes we have some old applications which have not been updated or simply we just want to run oldie on our computer because it does everything we need and we do not want to upgrade in order to save some money. The issue is presented sometimes when we try to run an old application in Windows 10 and some components are missing in Windows itself or the application is simply coded in a way to work on older Windows versions. If by any chance you have this issue then this guide is for you since we are going to show you how to run old applications in Windows 10. This guide is made in a way to takes into account that the application itself is completely installed on your Windows 10 machine if you can not even install the application you will need to search solution for that particular application since that can not really be generalized and pinpointed issue, every application is different.

Running old applications using the compatibility option

All of that being said, let's start that old app you have. First thing is to locate an executable file or shortcut of the desired application. Once it is located, right-click on it to bring up the menu, and all the way to the bottom you will find properties. Left-click on properties. The application settings screen will open, in upper tabs locate Compatibility and left-click on it. After the click, you will find yourself in application compatibility settings. In this window, you will face different options to run the chosen application in various modes in order to make it run. How settings are self-explanatory and different applications will need different settings sadly we can not cover them all but your safest bet is to run them in an environment where they have worked. For example, if the application was working fine in Windows XP and required administrator privileges, check Run this program as an administrator and Run this program in compatibility mode for Windows XP.

DLL files, also known as Dynamic Link Libraries are external parts of applications that run on Windows as well as other operating systems. Almost all applications are not complete in themselves and store code in different files. In this post, we will be discussing one DLL file called ntdll.dll. It is described as “NT Layer DLL” which means that it contains some Kernel functions that help in the normal functioning of the Windows operating system. It is created by Windows in the System32 folder when the OS gets installed. This file can serve different programs simultaneously by providing them with different Kernel functions which support the programs’ performance. However, if you encounter the ntdll.dll file error on your Windows 10 computer, read on as this post will guide you in fixing the problem.

Option 1 – Try to re-register the ntdll.dll file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and un-register the OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /u ntdll.dll
  • exe ntdll.dll
• You should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 2 – Disable problematic Internet Explorer add-ons

There are instances when some add-ons in the Internet Explorer browser can cause the ntdll.dll file crash error. Thus, you need to disable some add-ons in Internet Explorer and then check if it fixes the problem.

Option 3 – Try running the DISM tool

You might want to repair potentially corrupted files in your system as having them could also trigger the ntdll.dll file crash error. To repair these corrupted system files, you can run the DISM commands:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the DCOM error is now fixed.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 5 – Try to replace the DLL file with a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:WindowsSystem32
  • x64: This PC > C:WindowsSysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 6 – Try scanning your computer using Windows Defender

The ntdll.dll file crash error might also be infected with malware or virus and to eliminate it, you have to scan your computer using security programs like Windows Defender.

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.