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Turn On or Off the Recommended Troubleshooting

For a while now, Microsoft has been working hard to add various built-in troubleshooters in Windows 10. In fact, there is a troubleshooter for almost every standard or common error in Windows 10. And now with the newly released Windows 10 v1903, Microsoft has added the Recommended Troubleshooting which allows Windows 10 to automatically fix a lot of critical issues on your computer, and in this post, you will be guided on how you can turn on or off the Recommended Troubleshooting in Windows 10.

The Microsoft Diagnostic & Feedback data only provides two settings – Basic and Full. So if you want to turn off the Recommended Troubleshooting for some reason, the only way to do so is to stop it from collecting complete data from your PC. And to turn it on or off, you can choose to switch between them. To do that, navigate to Settings > Privacy > Diagnostics & feedback and from there, select Basic under the Diagnostic Data section. After that, go back to Settings and go to Update & security > Troubleshoot. Once you’re there, you should see a warning message saying, “Share Full Diagnostic data to get additional troubleshooting recommendations”. Based on the message, Microsoft will only offer the recommended troubleshooting based on the Full Diagnostic data which it collects from your computer.

On the other hand, if you know how to navigate and use the Windows Registry, then you can enable or disable the Recommended Troubleshooting via Registry Editor but before you proceed, make sure that you create a System Restore point. Once that’s covered, follow these steps:

  • Tap the Win + R keys to open the Run dialog box and type “regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoft
  • From there, look for the key named “WindowsMigration”. If you can’t find it, just right-click on the left pane and create a new key and then name it “WindowsMigration”.
  • After that, create a DWORD “UserPreference” and double click on it to set its value to “0” if you want to turn it off or “1” if you want to turn it on.
  • Exit the Registry Editor and restart your computer to apply the changes made.

Note: The Recommended Troubleshooting functionality can look into the error logs sent back to the Microsoft team and use an algorithm to set up a solution for you and they’re nothing but Diagnostics and Feedback data that Windows collects and sends back to Microsoft. Moreover, the recommendations are only visible if you are connected to the internet, else it will show the same message.

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Fix Error 0x80200056 during Windows Update
You might have experienced a situation where your Windows computer was interrupted due to some battery issues or power failure. It could be that the upgrade process was interrupted because you’ve signed out of your computer or you restarted it by accident. In this case, you will most likely get a Windows Update or Upgrade error 0x80200056. If you are getting this error, read on as this post will guide you in fixing it. This kind of error pops up when the upgrade process was interrupted and could be caused by anything but the baseline here is that your computer was restarted accidentally or someone could have signed out your PC. To resolve the problem, here are some fixes you ought to try:

Option 1 – Try updating or upgrading your computer again

This is the basic thing to do since the process was suddenly interrupted. Just log in to your account and restart the Windows Update or Upgrade process but make sure that your internet connection is stable and that you don’t touch anything so as not to interrupt the upgrade/update process again.

Option 2 – Check if your PC is plugged in or if the battery is full

It is always best to update your computer always when you’re really sure that the power won’t fail. If you’re using a desktop computer, make sure that everything is plugged in. And if you’re using a laptop when this error occurred, make sure that its battery is at 100% but it’s better if you just plug it into power just in case as there are times when the Windows update or upgrade gets stuck for too long like for hours so it will really help if your device is connected to power.

Option 3 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update errors as well as the error 0x80200056. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Option 4 – Delete the contents in the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. A lot of users tried deleting the files in this folder to fix the problem and so far it has worked. Like them, you can try clearing the Windows Update cache by simply deleting the contents of the folder named “SoftwareDistribution” since Windows apparently can’t clear and re-download the update contents once they are corrupted. Thus, deleting the contents of this folder will make Windows download the contents again which will fix the problem. To do that, follow the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net stop bits
  • After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
  • Next, got to the C:\Windows\Software\Distribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
  • Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.
net start wuauserv net start bits
Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.

Option 5 – Try running the System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be causing the error 0x80200056. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 6 – Run the Chkdsk utility to repair hard disk errors

You can also run the Chkdsk utility to resolve the Windows Update error 0x80200056. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
  • chkdsk C: /r /x
  • chkdsk C: /f

Option 7 – Run the DISM tool to repair the Windows Update client

The Windows update/upgrade error 0x80200056 might be caused by some issues in the Windows Update client so you need to run the DISM tool to repair it. Note that you have to use another computer or another Windows from a shared network to fix it.
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Change default audio output for Narrator
For PC users that are blind or have low vision, the Narrator accessibility feature in Windows 10, lets you use your PC without a display or mouse to complete common tasks – it reads and interacts with things on the screen, like text and buttons. The narrator can be used to read and write an email, browse the internet, and work with documents. In Windows 10, there are a lot of options for Narrator that you can customize. You can change its keyboard shortcuts, personalize Narrator’s voice, enable Caps Lock warnings, and more. You can choose the voice for the Narrator, adjust the speaking rate, pitch, and volume. To change the default audio output device used to play the voice of the Narrator in Windows 10:
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Easy Remove FreeRideGames PUP Removal Tutorial

Free Ride Games is a desktop casual game program and potentially unwanted application. It sets its player to run in startup boot with Windows and installs additional files outside of its designated installation folders. The software reads PC information to display targeted advertising and runs a background process that cannot be shut down even by exiting the FreeRide Player. The player runs in full screen with no visible window controls to exit or minimize, and contains unskippable advertising in its function. While not malicious, the FreeRide Player possesses many traits that as of publication time have caused some AntiVirus programs to designate it as potentially unwanted adware. It has also been associated with adware distribution toolbars such as GameVance.

About Browser Hijackers

Browser hijacking means a malicious code has power over and modified the settings of your browser, without your consent. Browser hijacker malware is created for a variety of reasons. Typically, hijackers will force hits to websites of their preference either to increase web traffic generating higher ad earnings, or to gain a commission for each and every user visiting there. Many people think that such websites are legitimate and harmless but that is incorrect. Nearly every browser hijacker poses an actual threat to your online safety and it is vital to categorize them under privacy risks. When the malware attacks your computer or laptop, it begins to mess things up a whole that slows your system down to a crawl. In the worse case, you will be pushed to deal with serious malware threats as well.

Browser hijacking signs

There are numerous signs that could indicate a browser hijacking: 1. you find unauthorized modifications to your Internet browser’s home-page 2. when you enter a URL, you find yourself regularly directed to some other website than the one you actually intended 3. the default web engine and the default browser settings are modified 4. discover new toolbars that you didn’t add 5. you might find numerous pop-up adverts on your computer screen 6. your internet browser has become unstable or starts running sluggishly 7. you are blocked to access those sites of security solution providers.

How it infects your computer

Browser hijackers could use drive-by downloads or file-sharing websites or even an email attachment to reach a targeted computer. They can also come from any BHO, extension, toolbar, add-on, or plug-in with malicious objectives. Also, certain freeware and shareware can put the hijacker in your computer through the “bundling” technique. An example of some notorious browser hijacker includes Conduit, Anyprotect, Babylon, DefaultTab, SweetPage, Delta Search, and RocketTab, but the names are constantly changing. Browser hijacking can lead to serious privacy issues and also identity theft, affect your web browsing experience by taking control of outbound traffic, substantially slows down your personal computer by depleting a lot of resources and lead to system instability as well.

How to remove a browser hijacker

Some hijackers could be removed by just uninstalling the related freeware or add-ons through the Add or Remove Programs in the Windows Control Panel. However, most hijackers are difficult to eliminate manually. Regardless of how much you attempt to get rid of it, it might keep returning again and again. Furthermore, manual removals demand in-depth system knowledge and therefore can be an extremely difficult task for beginner computer users.

Can't Install Safebytes Anti-malware due to the presence of Malware? Try This!

Malware can cause all kinds of damage when they invade your system, from stealing your personal details to erasing files on your computer system. Some malware sits in between the computer and your net connection and blocks a few or all internet sites that you really want to check out. It might also prevent you from adding anything on your PC, particularly anti-malware applications. If you are reading this, chances are you’re stuck with a malware infection that is preventing you to download and/or install the Safebytes Anti-Malware program on your system. Even though this sort of problem can be harder to get around, there are a few actions you can take.

Install the anti-virus in Safe Mode

If the virus is set to load automatically when Microsoft Windows starts, entering Safe Mode could block the attempt. Only minimal required applications and services are loaded when you boot your computer or laptop into Safe Mode. To launch your Windows XP, Vista, or 7 PCs in Safe Mode with Networking, please do as instructed below. 1) At power on, hit the F8 key while the Windows splash screen begins to load. This will bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking with arrow keys and hit ENTER. 3) When you are into this mode, you should have online access once again. Now, get the malware removal application you want by using the browser. To install the software, follow the directions in the setup wizard. 4) Following installation, run a complete scan and let the program delete the threats it discovers.

Download the antivirus program in an alternate browser

Web-based viruses could be environment-specific, aiming for a specific web browser or attacking specific versions of the browser. If you appear to have malware attached to Internet Explorer, then switch over to a different web browser with built-in safety features, such as Firefox or Chrome, to download your favorite antivirus program – Safebytes. Make a bootable USB antivirus drive Another option is to save and operate an anti-malware software program entirely from a USB drive. To run anti-malware from a USB drive, follow these simple steps: 1) Download the anti-malware program on a virus-free PC. 2) Plug in the pen drive into the clean computer. 3) Run the setup program by double-clicking the executable file of the downloaded application, which has a .exe file extension. 4) Select flash drive as the location when the wizard asks you exactly where you wish to install the application. Follow the directions to complete the installation process. 5) Remove the flash drive. Now you can use this portable antivirus on the infected computer. 6) Double-click the Safebytes Anti-malware icon on the thumb drive to run the software. 7) Click on the “Scan” button to run a full computer scan and remove viruses automatically. How SafeBytes Anti-Malware Keep your Machine Virus Free"]If you are planning to buy anti-malware for your desktop, there are numerous brands and applications for you to consider. Some are very good ones, some are decent, while some are merely bogus anti-malware applications that will damage your computer themselves! You have to look for a tool that has gained a strong reputation and detects not just viruses but other types of malware also. Among few good applications, SafeBytes Anti-Malware is the highly recommended program for the security-conscious end user. SafeBytes anti-malware is really a powerful, highly effective protection tool made to assist end-users of all levels of computer literacy in detecting and removing malicious threats from their PC. After you have installed this tool, SafeBytes sophisticated protection system will make sure that no viruses or malicious software can seep through your PC. SafeBytes has excellent features when compared to other anti-malware programs. The following are some typical features found in this software: Active Protection: SafeBytes provides complete and real-time security for your personal machine. It will check your computer system for suspicious activity continuously and its unrivaled firewall protects your PC from unauthorized access by the outside world. Most effective AntiMalware Protection: Using its enhanced and sophisticated algorithm, this malware removal tool can detect and eliminate the malware threats hiding in your computer system effectively. Web Protection: SafeBytes checks and gives a unique safety rating to each and every website you visit and block access to webpages considered to be phishing sites, thus safeguarding you from identity theft, or known to contain malicious software. Faster Scanning: Safebytes Anti-Malware, using its advanced scanning engine, provides extremely fast scanning which can quickly target any active online threat. Light-weight: This software is lightweight and will work silently in the background, and that does not have an effect on your computer efficiency. 24/7 Online Tech Support: You can get 24/7 technical support to promptly resolve any concern with your security tool.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove FreeRideGames without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by FreeRideGames.

Files: C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32msxml3r.dll C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:WINDOWSsystem32rsaenh.dll C:Documents and SettingsUSERLocal SettingsTemp_uninsep.bat C:WINDOWSsystem32shdocvw.dll C:WINDOWSsystem32stdole2.tlb c:autoexec.bat C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143SDMLog.log C:DOCUME1USER1LOCALS1TempSDM143SDM_DB_143.xml C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpIKernel.ex_ C:DOCUME1USER1LOCALS1TempIEC4.tmp C:Program FilesCommon FilesInstallShieldEngineIntel 32temp.000 C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpSetup.exe C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe -RegServer01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32msxml3r.dll C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32msxml3r.dll C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:WINDOWSsystem32rsaenh.dll C:Documents and SettingsUSERLocal SettingsTemp_uninsep.bat C:WINDOWSsystem32shdocvw.dll C:WINDOWSsystem32stdole2.tlb c:autoexec.bat C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143SDMLog.log C:DOCUME1USER1LOCALS1TempSDM143SDM_DB_143.xml C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpIKernel.ex_ C:DOCUME1USER1LOCALS1TempIEC4.tmp C:Program FilesCommon FilesInstallShieldEngineIntel 32temp.000 C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpSetup.exe C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe -RegServer01235B C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:WINDOWSsystem32rsaenh.dll C:Documents and SettingsUSERLocal SettingsTemp_uninsep.bat C:WINDOWSsystem32shdocvw.dll C:WINDOWSsystem32stdole2.tlb c:autoexec.bat C:DOCUME1USER1LOCALS1TempSDM143C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32msxml3r.dll C:21984fa691bd80870e3e3f15cc83121a5862cef4abf2989844d858b2c64b0f C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:WINDOWSsystem32rsaenh.dll C:Documents and SettingsUSERLocal SettingsTemp_uninsep.bat C:WINDOWSsystem32shdocvw.dll C:WINDOWSsystem32stdole2.tlb c:autoexec.bat C:DOCUME1USER1LOCALS1TempSDM143%#MANIFEST#%01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143SDMLog.log C:DOCUME1USER1LOCALS1TempSDM143SDM_DB_143.xml C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpIKernel.ex_ C:DOCUME1USER1LOCALS1TempIEC4.tmp C:Program FilesCommon FilesInstallShieldEngineIntel 32temp.000 C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpSetup.exe C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe -RegServer01235B C:DOCUME1USER1LOCALS1TempSDM143cmhelper.exe C:DOCUME1USER1LOCALS1TempSDM143ExentCtlInstaller.dll C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1TempSDM143resourceDll.dll C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143SDMLog.log C:DOCUME1USER1LOCALS1TempSDM143SDM_DB_143.xml C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpIKernel.ex_ C:DOCUME1USER1LOCALS1TempIEC4.tmp C:Program FilesCommon FilesInstallShieldEngineIntel 32temp.000 C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe C:DOCUME1USER1LOCALS1TempSDM143Free Ride Games.exe C:DOCUME1USER1LOCALS1Temp_uninsep.bat C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1TempSDM143FreeRideGames.exe C:DOCUME1USER1LOCALS1Temp_uninsdm.bat C:DOCUME1USER1LOCALS1Temppft3.tmpSetup.exe C:Program FilesCommon FilesInstallShieldEngineIntel 32IKernel.exe -RegServer
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Jzip PUP Easy Removal Tutorial

jZip is a software utility published by Bandoo Media and is classified as a Potentially Unwanted Program. The software is an archive tool that used to compress and extract files in the rar, zip, and other formats. The program is typically bundled upon installation with other unwanted applications and is itself often installed in co-bundles. As of publication time, over 40 AntiViruses have flagged jZip as malicious or potentially unwanted.

It injects itself in Windows shell, providing quick access to the program by right-clicking on any file. jZip displays it's advertising in your browser, instead of the default search results, to better do this, it collects information about your browsing history and your current browsing session, so it can better target ads. This software, upon install, defines an auto-start registry key in your system, this allows the software to launch every time your computer is rebooted, no matter what Windows account you log in to, it also adds Windows Tasks, to allow it to launch by itself at random times, even when closed.

About Potentially Unwanted Applications

If you have ever downloaded software programs from the internet (shareware, freeware, etc,), odds are high you’ve unintentionally installed unwanted programs on your personal computer. Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are applications that you never wanted in the first place and quite often come bundled with freeware software. Once installed, most of these applications can be hard to remove and become more of a nuisance rather than a necessity. The idea of PUP was actually coined to define this crapware as something other than malware. The primary reason for this is that most PUPs get into users’ computers not because they exploit security vulnerabilities, for instance, but because the users grant consent to install it – unwittingly in many instances. Nevertheless, there isn’t any doubt that PUPs are still bad news for PC users as they could be incredibly damaging to the computer in lots of ways.

What do PUPs do on your computer, precisely?

The unwanted programs after installation display a lot of annoying pop-up advertisements create fake alerts, and quite often it even pushes the end-user to buy the software. PUPs which come as browser add-ons and toolbars are widely identifiable. Not just they needlessly take up space on your computer screen, toolbars could also manipulate search results, monitor your browsing activities, decrease your internet browser’s overall performance, and slow your net connection to a crawl. They might seem innocent but PUPs tend to be spyware. The worst part of setting up a PUP is the spyware, adware, and keystroke loggers that might lurk inside. Even if the PUPs aren’t inherently malicious, these programs still do absolutely nothing good on your PC – they will take valuable system resources, slow down your computer or laptop, weaken your device’s security, and make your PC more susceptible to trojans.

Some tips on protecting yourself from unwanted software

• Read the EULA meticulously. Look for clauses that say that you have to accept advertisements and pop-ups or bundled programs from the company. • Typically, when setting up a program you will get two options, ‘Standard Installation (recommended)’ and ‘Custom Installation’. Don’t pick ‘Standard’ as unwanted programs will automatically be installed that way! • Have a solid anti-virus program such as Safebytes Anti-Malware that will protect your personal machine from PUPs. Once you install this software, the defense against viruses and PUPs is already switched on. • Avoid installing freeware software you will not utilize. Turn off or get rid of toolbars and internet browser extensions you don’t really need. • Only download programs from the original providers’ websites. Avoid download portals since they use their own download manager to bundle extra programs along with the initial download.

Can't Install Safebytes Anti-malware because of a Virus? Do This!

Malware may cause several kinds of damage to computers, networks, and data. Some malware types alter browser settings by including a proxy server or change the computer’s DNS configuration settings. In such cases, you will be unable to visit some or all of the websites, and therefore unable to download or install the required security software to clear out the infection. So what to do if malicious software keeps you from downloading or installing Safebytes Anti-Malware? Follow the instructions below to eliminate malware in alternate ways.

Make use of Safe Mode to fix the issue

In Safe Mode, you are able to modify Windows settings, un-install or install some software, and eliminate hard-to-delete viruses. In case the virus is set to load immediately when the computer starts, switching to this particular mode may well prevent it from doing so. In order to get into Safe Mode or Safe Mode with Networking, press the F8 key while the system is booting up or run MSConfig and find the “Safe Boot” options in the “Boot” tab. After you restart the PC into Safe Mode with Networking, you may download, install, and update the anti-malware program from there. After installation, run the malware scanner to remove most standard infections.

Download the security program using an alternate internet browser

Web-based viruses can be environment-specific, aiming for a particular web browser or attacking particular versions of the browser. The most effective solution to avoid this issue is to opt for an internet browser that is known for its security measures. Firefox contains built-in Phishing and Malware Protection to help keep you safe online.

Create a portable USB antivirus for eliminating viruses

Another solution is to save and run an anti-malware software tool completely from a USB drive. Adopt these measures to employ a USB drive to clean your corrupted system. 1) Download Safebytes Anti-Malware or MS Windows Defender Offline onto a clean computer. 2) Plug the Flash drive into the uninfected computer. 3) Double-click the exe file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place in which you want to store the software files. Follow the activation instructions. 5) Now, plug the thumb drive into the corrupted PC. 6) Run the Safebytes Anti-malware directly from the pen drive by double-clicking the icon. 7) Run Full System Scan to detect and clean-up up all kinds of malware.

SafeBytes Anti-Malware Features

These days, anti-malware software can protect your laptop or computer from different kinds of internet threats. But how to select the right one among several malware protection application that is available in the market? Perhaps you might be aware, there are many anti-malware companies and tools for you to consider. Some of them are good, some are decent, while some will ruin your computer themselves! You must pick one that is dependable, practical, and has a good reputation for its malware source protection. On the list of recommended software programs is SafeBytes Anti-Malware. SafeBytes carries a superb track record of top-quality service, and customers seem to be happy with it. Safebytes is one of the well-established PC solutions companies, which offer this comprehensive anti-malware program. Once you’ve got installed this software program, SafeByte's state-of-the-art protection system will ensure that absolutely no viruses or malicious software can seep through your computer. SafeBytes anti-malware comes with a myriad of enhanced features which sets it aside from all others. Here are a few typical features found in this application: Active Protection: SafeBytes provides real-time active monitoring service and protection against all known computer viruses and malware. This software will constantly monitor your PC for any suspicious activity and updates itself continuously to keep current with the newest threats. Most effective AntiMalware Protection: By using a critically acclaimed malware engine, SafeBytes offers multilayered protection that is designed to catch and remove viruses and malware which are concealed deep in your computer system. Safe Browsing: SafeBytes gives an instant safety rating about the web pages you are about to check out, automatically blocking harmful sites and make sure that you’re certain of your safety while browsing the world wide web. Fast Multithreaded Scanning: Safebytes Anti-Malware, using its enhanced scanning engine, gives super-fast scanning which can promptly target any active internet threat. Minimal CPU Usage: SafeBytes is a lightweight tool. It consumes a really small amount of processing power as it works in the background which means you won’t observe any computer performance issues. 24/7 Customer Support: You will get 24/7 technical support to quickly resolve any issue with your security application.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Jzip without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by Jzip

Files: File APPDATAjziptoolbaruninstallIE.dat. File APPDATAMozillaExtensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File COMMONDESKTOPEmoticons for your messenger!.url. File LOCALSETTINGSTempinstallhelper.dll. File LOCALSETTINGSTempnsb2.tmp.exe. File LOCALSETTINGSTempSetupDataMngr_jZip.exe. File PROGRAMFILESMozilla Firefoxextensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File PROGRAMFILESMozilla FirefoxsearchpluginsjZipWebSearch.xml. Directory APPDATAjzipband. Directory APPDATAjziptoolbar. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)extensions1e48c56f-08cd-43aa-a6ef-c1ec891551ab. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)jziptoolbar. Directory PROGRAMFILESWindows jZip ToolbarDatamngr. Directory PROGRAMFILESWindows jZip ToolbarToolBar. Registry: Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard.*, plus associated values. Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard, plus associated values. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_CLASSES_ROOTCLSID. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_CLASSES_ROOTCLSID. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 99D9640D-7DD9-4AB1-946C-AD779E1EABE0 at HKEY_CLASSES_ROOTTypeLib. Key jZipMediabarTb at HKEY_LOCAL_MACHINESOFTWARE. Key jziptoolbar at HKEY_CURRENT_USERSoftware. Value 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerToolbar. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet002ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet003ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Remove <$PROGRAMFILES>WINDOW~4Datamngrdatamngr.dll <$PROGRAMFILES>WINDOW~4DatamngrIEBHO.dll from registry value AppInit_DLLs at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWindows.
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What to do if Mouse Pointer lags or freezes in Windows 10
Although there are several Windows 10 devices that are touchscreen-based, the mouse still remains to be an important part of usage for many users especially the ones who do some hardcore work on their Windows 10 computers or laptops. If you’re one of the users who often edit images or videos either for fun or work, using Touch is difficult as it’s a bit hard to drag on the screen so nothing really beats the mouse. However, as awesome as the mouse is, there are times when you encounter issues while using it. One of these issues is when your mouse pointer lags or freezes so in this post, you can try out a few tips that can help you resolve the issue.

Option 1 – Clean both the mouse and the mousepad

It might sound silly but it is a fact that either the mouse or the mouse pad themselves is the problem. Even though mouse balls are long gone, the laser lights that replaced them are not immune to some dirt which is why you need to clean the bottom of the mouse and then clean the mouse pad afterward.

Option 2 – Try changing the USB port

This is another basic thing you can do to resolve the problem since there are instances when USB ports where either your mouse is connected have gone rogue so you need to try switching to a different port and then see if the problem’s fixed or not.

Option 3 – Switch back to the default settings of the mouse

Switching your mouse back to its default setting is always a good idea since you are dealing with a pointer issue. To go back to the default settings of the mouse, here’s what you have to do:
  • Click on Mouse and Touchpad.
  • Next, click on Additional Mouse Settings located in the right pane.
  • After that, click on the “Use Default” option under the Pointer tab.
  • Then click on Apply and OK to save the changes made.

Option 4 – Try disabling Smooth Scrolling

You have to slow down both the horizontal and the vertical scrolling of the mouse in the settings which are called “Smooth scrolling”. This will help if you think that the websites you are visiting scroll up and down way too fast.

Option 5 – Try to update or rollback mouse drivers

If the first few options didn’t work for you, then it’s time to either update or roll back the mouse drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated the mouse driver then you need to roll back the driver. Whichever applies to you, refer to the steps below. The problem may be caused by a corrupted or outdated driver. So you have to update or reinstall the mouse driver. How? Follow these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the Mouse and other pointing devices and right-click on the mouse driver to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, disconnect the mouse and plug it back in to reinstall the mouse driver.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 6 – Try to check if your laptop is turning off the mouse

In case you don’t know, the power management can turn off the devices that are not in use to save battery power if you use a laptop. And this can also happen on USB-based devices like the mouse. Thus, you need to verify if your laptop is turning off the mouse.
  • Go to Device Manager > Universal serial bus controllers > USB Root Hub > Power Management.
  • After opening Power Management, uncheck the “Allow the computer to turn off this device to save power” option.
  • If you have lots of USB Root hubs, you can try changing each one of them and see if it works or not.

Option 7 – Try updating the Graphics Drivers

  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software” or “Uninstall”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • Restart your PC.
Note: You also have the option to go directly to the website of your graphics card manufacturer and check if there’s a new update – if there is, download it.

Option 8 – Try setting the No Delay option for Touchpad

If you are using a laptop that’s touchscreen-based, you can try setting the delay to zero in the settings. To do so, simply go to Settings > Devices > Mouse and Touchpad. From there, you can set the delay before clicks to “No Delay”.
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Fix Device not migrated on Windows 10
Hello everyone, in today's tips and tricks we will focus on providing you with various solutions on how to solve the Device not migrated error that appears after the Windows update has been performed. Sometimes sadly updates to our operating systems can introduce us to various issues that look scary but in reality, they are solvable and not so scary at all. After all who would not find this message concerning, especially when it happens in the middle of work. device error messageThe first thing that would pop into my mind is that I have lost tons of work and that something in my hardware has gone very wrong and it is dead. Luckily that is not the case and this error means that due to Windows update drivers were not properly transferred due to some compatibility issues, maybe it was a corrupt update file, etc. Of course, the reason could be hardware malfunction as well, but if everything was working fine before the update, it is a software issue, and I must say it is a common one and fixable. Please keep reading this guide in order to fix the Device not migrated error.
  1. Update the Driver

    You should always try this first, if the device is not recognizable, try updating its driver and see if the problem vanishes. In order to update the driver, we will need first to locate which device has not been migrated properly, we will do this with help of a search engine on the internet like google for example. So open your browser of choice, go to a search engine (google for example) and type in the search box first line from your error message, yes, that scary one. You will be given which device has malfunctioned and was not migrated properly, now we will locate the device and update its drivers. To do this press WINDOWS + X on your keyboard to bring up Windows secret menu and choose device manager. keyboard with windows and x marked Find device inside device manager, right-click on it, and choose properties. Go to the events tab and make sure that the device has migration issues. device not migrates status You have now 3 options for updating the driver, you can do it manually, automatically, or with the driver installer. We will cover all 3 options so you choose which one best suits you. OPTION 1: Manually. Close the Properties tab, go to the device manufacturer website and download the latest driver, if there are no drivers there, the only executable installer for the device skip this step and try the other 2. After you have downloaded the driver package from the website, right-click on the device and choose update driver. device update driver Now navigate to the folder where you have downloaded your driver package and update the driver. Reboot your system. OPTION 2: Automatic update. Close the Properties tab, right-click on the device and choose to uninstall. device manager uninstall device Once the device is uninstalled, restart your system, and Windows will automatically search and install the latest driver for the device. OPTION 3: Via driver installer. If you have downloaded .EXE or executable driver installer from device manufacturers web site try installing it, if the installation fails, try using compatibility mode for the installer. Navigate where the installer is located, right-click on it, and choose properties. Go to compatibility TAB and try installing it with administrator privileges in Windows 8 mode. device run compatibility troubleshooterReboot your system after this step. This should solve the issues, however, if the issue still persists, follow the next steps.
  2. Verify the Corrupted System Files

    Press WINDOWS + X on the keyboard to open the hidden system menu and choose Command prompt (administrator) keyboard with windows and x marked In the command prompt type in: sfc /scannow and press ENTER. command prompt SFC scan The scanning process and repair of files will take around 15 min. Leave it to finish completely, do not restart, work on the computer or shut it down while the process is active, and only after it is finished reboot your system.
  3. Update Windows.

    If your Windows is not updated sometimes this issue can be resolved by updating it on the latest version. Click on start and then on settings. Windows 10 Star menu with marked settings icon Once the settings screen is opened, find and click on Update and Security. Windows settings update and security section marked Go to the Windows update tab and click on DOWNLOAD or click on check for updates for the latest Windows fix. windows settings windows update selected
  4. Reset BIOS to factory settings.

    Sometimes BIOS not being properly configured can cause issues in Windows itself and prevent it from detecting PnP devices thus creating this error. Restoring BIOS back to the factory setting can help. Turn off your computer and turn it back on. Press delete, f12, f11, or any other key which will take you to BIOS (default key is delete but sometimes manufacturers map this to another one. Once your screen turns ON you will see in the bottom message which key needs to be pressed in order to enter BIOS). Sadly since every BIOS could be different we can not cover step by step guide for each but you need to find the option where you load BIOS defaults, click on it save, and exit. Your computer will restart and boot into Windows, check to see if the problem still persists. BIOSD load defaults
  5. Update BIOS

    BIOS can cause issues with certain PnP devices when the newest Windows update is rolled. If reverting BIOS to the factory setting has not been successful try update. Go to your motherboard manufacturer website, find the update and read step by step guide there since updating BIOS differs from version to version and from manufacturer to manufacturer. After the update is done, restart the computer and hopefully, the error is gone.
  6. Perform a System Restore

    If everything else fails, perform a system restore to get Windows back into the state before the update was installed and when everything was working fine. Press WINDOWS + R on the keyboard to open the run dialog. keyboard with windows and r marked In the run dialog, type control panel and press enter to enter control panel, locate recovery and click on it. control panel recovery selected Inside the recovery screen click on Open System Restore. advanced recovery tools Choose a date when everything was working in order, the best bet is the date before Windows update and roll it back. system restore latest backup restore Click on date, and then on next.
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Change screenshot location

Each time when you press WINDOWS + PrtScn key on your keyboard a screenshot is taken and saved on your Hard drive, to be more precise, it is saved in a specific folder which is in c:\Users\Your user name\Pictures\Screenshots. Now, this specific location is not anything that's bad but it is a little deep and not so user-friendly for quick access.

screenshot properties

Luckily this default location can be changed into any folder that you like.

Changing location

First thing is to open File Explorer and then navigate to your PC. Once you go to your PC, go to Pictures, and inside right-click on the Screenshots folder. If there is no screenshots folder inside, this means that since Windows was installed no screenshots were taken with WINDOWS + PrtScn key combination. Please note that just by pressing PrtScn you will create a screenshot but you will place it inside the clipboard ready to be pasted somewhere, with WINDOWS + PrtScn you are saving the screenshot directly in a file on your hard drive.

So once you clicked on the Screenshots folder, go to the bottom and click on properties. Inside properties go to the Location tab. In the location, tab clicks on MOVE and browse to your new location where you would like screenshots to be saved. Once you select the folder for screenshots, click on the Select Folder button and confirm with OK. After this, Windows will ask you would you like to move existing screenshots into the chosen folder. Click YES or NO, depending on your preference.

After this easy setup, all of your new screenshots will be placed now inside the chosen folder.

Thank you for reading and I hope to see you tomorrow. Take care.

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Something happened, we couldn’t start upgrade
As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again. However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.
  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
  • Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml
  • Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.
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