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DiscoverAncestry is a Browser Extension for Google Chrome developed by Mindspark Inc that presents itself as a web tool to discover the origins or meanings of particular family names. When installed this extension changes your default new tab page to search by MyWay, as well as your default search engine to Search.MyWay.com

While active, DiscoverAncestry logs user browsing information, recording clicked links, visited websites and viewed products. This information is later used to better target personal ads. Browsing the internet with this extension active will result in injection of additional ads, sponsored content and even pop-up ads throughout the browsing sessions.

DiscoverAncestry is usually found bundled with other potentially unwanted software, this combined alongside its aggressive ad injection is why DiscoverAncestry has been marked as a Browser Hijacker, and it is recommended to remove it from your computer.

About Browser Hijackers

Browser hijacking is regarded as the web’s constant risks that target web browsers. It’s a type of malware program that redirects web browser requests to other suspicious websites. Basically, most browser hijackers are made for advertising or marketing purposes. It redirects you to the sponsored websites and inserts adverts on your internet browser which helps its developer generate income. It might seem naive, but the majority of such websites aren’t legitimate and can pose a significant risk to your on-line safety. In a much worst case, your internet browser could be hi-jacked to download malware that will do a lot of damage to your computer.

Browser hijacking signs and symptoms

There are several symptoms that could indicate a browser hijacking: 1. your homepage is reset to some unknown site 2. bookmark and the new tab are also changed 3. default online search engine is modified 4. you’re getting browser toolbars you haven’t witnessed before 5. you will find random pop-ups start showing regularly 6. your internet browser has instability issues or exhibits frequent errors 7. you are blocked to access the websites of antivirus solution providers.

How does a computer get infected with a browser hijacker?

Browser hijackers can get into a computer by some means or other, for instance via file sharing, downloads, and email also. Many web browser hijackings originate from add-on applications, i.e., toolbars, browser helper objects (BHO), or extensions added to web browsers to give them extra features. A browser hijacker may also come bundled-up with some free application that you inadvertently download and install, compromising your PC security. Common examples of browser hijackers include CoolWebSearch, Conduit, Coupon Server, OneWebSearch, RocketTab, Snap.do, Delta Search, and Searchult.com. Browser hijackers may record user keystrokes to gather potentially valuable information leading to privacy issues, cause instability on systems, drastically disrupt user’s browsing experience, and eventually slow down the computer to a stage where it becomes unusable.

Removal

Some browser hijacking can be simply reversed by discovering and eliminating the corresponding malware software through your control panel. However, many hijackers are really tenacious and need specialized applications to remove them. Also, manual removals demand deep system understanding and thus can be quite a difficult task for novices. Professionals always suggest users eliminate any malicious software including browser hijackers by using an automatic malware removal tool, which is easier, safer, and faster than the manual removal procedure. To remove any kind of browser hijacker from your laptop or computer, you should download the following certified malware removal tool – SafeBytes Anti-Malware. Along with anti-virus software, a system optimizer tool, similar to Total System Care, will help you repair Windows registry errors, get rid of unwanted toolbars, secure your online privacy, and stabilize programs installed on your computer.

Learn How to Get rid of Malware that is Blocking Websites or Preventing Downloads

Viruses may cause a lot of damage to your computer. Some malware sits in between your PC and the internet connection and blocks some or all internet sites that you really want to visit. It will also prevent you from adding anything to your PC, particularly antivirus applications. If you’re reading this article, you probably have affected by a virus that prevents you from downloading a security program like Safebytes Antimalware on your PC. There are some actions you can take to circumvent this issue.

Install anti-malware in Safe Mode with Networking

In the event the malware is set to run at Windows start-up, then booting in safe mode should avoid it. Just bare minimum required programs and services are loaded when you boot your PC in Safe Mode. Here are the steps you need to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (check out the Microsoft website for instructions on Windows 8 and 10 computers). 1) At power on, press the F8 key while the Windows splash screen begins to load. This should bring up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking using arrow keys and hit Enter. 3) Once you get into this mode, you will have an internet connection again. Now, obtain the malware removal program you need by utilizing the web browser. To install the program, follow the directions within the setup wizard. 4) Right after installation, do a complete scan and allow the software eliminate the threats it finds.

Utilize an alternate browser to download antivirus software

Some malware only targets certain browsers. If this sounds like your situation, utilize another internet browser as it can circumvent the malware. The ideal way to avoid this problem is to opt for a internet browser that is known for their security features. Firefox contains built-in Phishing and Malware Protection to keep you safe online. Create a portable USB antivirus for removing viruses Another method is to download and transfer an anti-malware application from a clean PC to run a virus scan on the infected computer. To run antivirus using a USB drive, follow these simple measures: 1) Make use of another virus-free computer system to download Safebytes Anti-Malware. 2) Plug the USB drive into the clean computer. 3) Double-click the executable file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place where you want to store the software files. Follow the on-screen instructions to finish the installation. 5) Transfer the flash drive from the clean computer to the infected computer. 6) Double-click the anti-malware software EXE file on the pen drive. 7) Run Full System Scan to identify and clean-up up all sorts of malware.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows Computer

If you are looking to purchase anti-malware for your desktop, there are numerous brands and packages for you to consider. A few are well worth your money, but most aren’t. When looking for an antivirus tool, select one which provides dependable, efficient, and comprehensive protection against all known computer viruses and malware. On the list of highly recommended applications by industry leaders is SafeBytes Anti-Malware, well-known security software for Windows computers. SafeBytes is a powerful, real-time anti-spyware application that is made to assist everyday computer users in safeguarding their computers from malicious threats. Once you’ve got installed this software, SafeBytes advanced protection system will make sure that absolutely no viruses or malicious software can seep through your PC.

There are lots of amazing features you’ll get with this security product. The following are some typical features present in this software program:

Active Protection: Malware programs aiming to get into the system are discovered and stopped as and when detected by the SafeBytes real-time protection shields. This utility will always keep track of your computer for any suspicious activity and updates itself continuously to keep current with the latest threats. World-class AntiMalware Protection: Built upon a highly acclaimed antivirus engine, this malware removal tool can find and get rid of various obstinate malware threats such as browser hijackers, PUPs, and ransomware that other typical anti-virus applications will miss. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is one of the fastest and most efficient within the industry. It's targeted scanning tremendously increases the catch rate for viruses which is embedded in various computer files. Web Protection: SafeBytes provides instant safety rating about the webpages you’re about to visit, automatically blocking dangerous sites and to make sure that you’re certain of your online safety while browsing the net. Lightweight Utility: This software is lightweight and will work silently in the background, and will not impact your PC efficiency. 24/7 Customer Service: You can obtain totally free 24/7 technical support from their IT experts on any product queries or computer security issues. SafeBytes has created a wonderful anti-malware solution to help you conquer the latest computer threats and virus attacks. Now you may realize that this particular software does more than just scan and eliminate threats from your computer. So if you are searching for the best anti-malware subscription for your Windows-based computer, we strongly recommend SafeBytes Anti-Malware software.

Technical Details and Manual Removal (Advanced Users)

If you don’t want to use an automated tool and prefer to eliminate DiscoverAncestry manually, you might do so by going to the Windows Add/Remove Programs menu in the control panel and deleting the offending software; in cases of web browser plug-ins, you can remove it by visiting the browsers Add-on/Extension manager. You might even want to reset your web browser settings, and also delete temporary files, browsing history, and cookies. To ensure complete removal, manually check your hard disk and registry for all of the following and remove or reset the values accordingly. Please remember that this is for skilled users only and may be challenging, with wrong file removal leading to additional system errors. Furthermore, certain malware keeps replicating which makes it tough to eliminate. You are suggested to do this process in Windows Safe Mode.

In case you don’t know, Windows 10 now allows users to check the Bluetooth battery level of devices. More often than not, the accessories or peripherals users use for their Windows 10 devices are connected to it using Bluetooth technology. This high-speed low-powered wireless technology is designed to link mobile devices, computers, and other network devices over a short distance wirelessly. Monitoring the battery level of a device where Bluetooth is enabled isn’t an easy task as most of these devices do not support the Bluetooth battery monitor or the battery level display. And even when on devices that do, you still have to install additional software to find it. However, Windows 10 eliminates this requirement and all you have to do is add a Bluetooth device and connect that Bluetooth device. How? Follow the instructions provided below. Step 1: Adding a Bluetooth Device The easiest way to get your Bluetooth device battery to be displayed on your Windows 10 screen is to simply add a Bluetooth device. To do so, follow these sub-steps:

• First, turn on the Bluetooth mode on your device.
• Next, go to Windows Settings > Devices > Bluetooth & other devices.
• From there, click on the “+” button next to the ‘Add Bluetooth or other devices” option and select the type of device you want to add.

Step 2: Connecting the Bluetooth Device Once you’ve added the device, it will be visible under the “Add a device” screen.

• Now select the newly added Bluetooth device and click the “Done” button.
• After that, it will now be connected. Go back to the “Bluetooth & other devices” window and scroll down to the section of “Mouse, Keyboard, and Pen”.
• From there, move the cursor alongside the connected device to display its battery level.

Keep in mind that there are several ways in which you can display the battery information of the Bluetooth device. However, Windows 10 understands only one of them per se. So if your device is not a Bluetooth Low Energy device, Windows 10 won’t be able to show its battery information and won’t display its battery level.

As you know, all computer mouse devices are designed ergonomically for users who are right-handed. Although that’s mostly the case, there are also other mouse devices that are designed specifically for left-handed users or the ones that can be used by either the right or left hand. But before you look for these kinds of mouse devices, there is actually an option you can try so that your mouse device can work with either the left or right hand. All you have to do is configure your mouse device. Aside from setting the device to work on either hand, you can also switch mouse buttons, from left to right, using only a couple of simple steps. As mentioned earlier, most mouse devices are created for right-handed users. Meaning to say, these mouse devices are configured to be right-handed with their primary button on the left and the second one on the right. The primary button is used for certain functions such as selecting and dragging. Now you can configure your mouse to be left-handed by swapping its predefined functionality. How? Refer to each one of the given instructions below.

Option 1 – via Control Panel

• First, go to the Start Menu and search for “control panel” in the Start search.
• Once you see it from the search results, click on it to open it and then go to the Hardware and Sound section.
• From there, click on Mouse under the Device and Printers section. This will open the window for Mouse Properties.
• Now you have to check the Switch primary and secondary buttons box.
• Then click on OK to save the changes made. After that, your primary select button on your mouse device is your right button while the secondary button, also known as right-click, is now the left button.

Option 2 – via Windows 10 Settings

This is the second option you can check out to change the configuration of your mouse from being right-handed to being left-handed.

• First, right-click on the Windows icon and select Search.
• Next, type “mouse” and from the search results that appear, click on Mouse Settings.
• After that, select “Right” from the “Select your primary button” drop-down menu. This should set the mouse device from being right-handed to being left-handed.

In case you don’t know, new support has been added by Microsoft to Windows 10 that now allows users to turn off or on the Mobile Hotspot remotely. The Mobile Hotspot feature, known earlier as “Virtual Networks”, was first introduced with the initial release of Windows 10. With this new feature to remotely turn on or off the Mobile Hotspot in Windows 10, users can just use the Bluetooth on their mobile phones to turn off or on the Mobile Hotspot even when their Windows 10 computers are out of their reach. To turn off or on the Mobile Hotspot feature in your Windows 10 computer remotely, there are two options you can try. First, you can do it using the Windows 10 settings app or using the Registry Editor. To get started, refer to the following options.

Option 1 – Turn off or on the Mobile Hotspot remotely via Windows 10 Settings app

• First, you need to open the Windows 10 Settings app and from there go to Network & Internet and then go to the Mobile Hotspot section.
• After that, scroll down to the “Turn on remotely” section.
• Once done, make sure that the toggle button is set to ON and that the Bluetooth of both devices is turned on and paired as well. This should enable the feature to turn on or off the mobile hotspot remotely.

Option 2 – Turn off or on the Mobile Hotspot remotely via Registry Editor

Before you get started with the second option, make sure that you create a System Restore point first. Once done, proceed to the following steps:

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then hit Enter to open the Registry Editor.
• Next, navigate to this registry path: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWcmSvcTethering
• From there, look for the DWORD named “RemoteStartupDisabled” and set its Value data to be “0”. This will enable the feature that will allow you to remotely turn on or off the mobile hotspot in your Windows 10 computer. To disable it, just set its Value data to “1”.

Error Code 1627 - What is it?

Error Code 1627 is a type of HP printer installation error. It usually occurs when you try to install an HP printer on your PC. The error code 1627 pop-up hampers your ability to install an HP printer successfully. This error code is usually displayed in the following format:

Installation Error: Call to Driver Package Install returned error 1627 for package C:ProgramFilersHPHP deskjet 2510 seriesDriver storePipelinehpvplog.inf

Solution

Error Causes

Like every device installed on your PC, printers also need software called drivers to function on Windows Operating System. Although Windows supports several computer devices since many drivers are already installed in Windows but there are some devices that do need additional software to get started and operate smoothly on Windows such as Hewlett-Packard HP printers. Installing a Hewlett-Packard printer driver is slightly more time-consuming and complex than any other driver. Causes for HP printer installation usually include:

• Driver issues
• Bad Registry Keys

Though this is not a fatal error, it is still advisable to fix it right away to avoid inconvenience.

Further Information and Manual Repair

To resolve this error on your PC, you don’t necessarily have to hire a professional and spend hundreds of dollars in repair. The good news is that HP Installation error code 1627 is quite easy to fix. Here are some of the best and proven DIY methods to resolve error code 1627:

Method 1 - Uninstall and then Reinstall HP Printer Driver

HP printer installation errors can occur due to driver issues.  If the driver is not installed properly or is outdated, you will never be able to install an HP printer on your PC successfully. Therefore to solve this issue, first, make sure the driver used for printer installation is up to date. If it is outdated, then update it. On the other hand, if the printer driver is up to date but not installed properly then reinstall it. In both situations, first, you must uninstall the driver. Uninstalling the previous installation will help you clean the system. Once the system is clean you can reinstall the HP drivers again. To uninstall, go to the start menu and then the control panel. Now go to the Add/Remove program option and uninstall the driver. To activate changes, reboot your PC. Now install the updated version again.

Method 2 - Clean the Registry

If the printer software installation fails while updating, then this means the removal of the failed software was not successful. It may not show up in the Control Panel program list. This means the entries of the failed software are still present in the registry of your PC. In this scenario, you need to clean the registry and remove the bad entries from there to successfully install the HP printer driver on your system. Though this can be done manually this can be both time-consuming and slightly challenging if you are not technically sound. Therefore, to remove bad entries from the registry in seconds in just a few clicks download Restoro. This is a user-friendly PC Repair Tool deployed with a powerful registry cleaner. The registry cleaner scans your entire PC, detects and removes all bad entries and files corrupting the registry right away. Once the registry is cleaned, you can try installing the printer driver again. This is most likely to resolve the issue. Click here to download Restoro.

Method 3: Locate and Install the Driver

As was pointed out, you might need to reinstall the printer driver again. Using DriverFIX, you'll be able to automatically update your computer system and install the drivers your computer needs to operate smoothly.

In case you don’t know, Groove Music is due to retire its OneDrive streaming service this month. Despite that being the case, there is actually a workaround you can try to still continue enjoying music streaming. The app also allows you to play your own local files and if required, you can also modify or tailor the experience with new features – for instance, Groove Music brings an Equalizer to the settings of the app. As the name suggests, the equalizer allows you to tweak frequency responses to your liking. On top of being able to tweak individual bands, the equalizer supports few pre-set settings to enable quick changes. This post will guide you on the process of accessing and using the equalizer in the Groove Music app. To get started, refer to the instructions provided below. Step 1: You need to make sure that you are running the latest version of the Groove Music app or version 10.18011.1211.0 or higher in order to use the equalizer in Groove Music. If needed, you can check the version number from Windows Store. Step 2: Open Windows Store and then click on the ellipses icon and select the Downloads and Updates option. Step 3: Next, search for Groove Music and check its version number. Step 4: Now that you’ve verified the version number of Groove Music, you need to open the equalizer setting. It is enabled by default and to access it, click on the gear icon for Settings and select equalizer under the Playback settings. Step 5: After that, the Equalizer window will pop up. It is where you can configure the equalizer settings using the drop-down menu. Here are the following presets you can choose from:

• Flat
• Treble Boost
• Bass Boost
• Headphones
• Laptop
• Portable speakers
• Home Stereo
• TV
• Car
• Custom

Step 6: Drag the dots upwards or downwards to set your own preferences, as needed. Note: The only downside to this setting is that there is no shortcut available for quick access as you have to navigate through the Settings section manually to access it and change the preset configurations. In addition, the Groove Music app also works on the mobile version of Windows 10.

High Dynamic Range or HDR is a technique that’s used to create lifelike videos which have improved and better dynamic range, especially when it comes to details. And as you know, Windows 10 supports the steaming of HDR videos as long as the display supports it and it comes with the option to enable the HDR Playback for Windows 10 Video Streaming apps. However, before you can get the best viewing experience, you need to calibrate the display further for HDR video on your Windows 10 PC. Take note that even when you have the HDR Playback feature enabled on your computer, you still need a display that supports it. To make sure that your display supports this feature, you can use the DirectX Diagnostic Tool to have the display correctly wired and have the latest WDDM 2.4 drivers installed as well as set the other settings properly. Once you’ve made sure that your computer’s display really supports HDR and you’ve already enabled the HDR Playback feature, now it’s time for you to calibrate. Remember that when you calibrate the display, you should make an external monitor your primary display if you are using it for HDR and then adjust the settings to your liking. And if you are calibrating for primary display, you need to disconnect all other displays.

Follow the given steps below to calibrate the display of your PC.

• Step 1: You need to open the Video Playback first. To do so, navigate to Settings > Apps > Video Playback.
• Step 2: Under the Video Playback settings, uncheck the “Don’t increase display brightness when watching HDR video on battery” checkbox or plug in your PC.
• Step 3: Next, click the “Change calibration settings for HDR video on my built-in display” link located on the right side.
• Step 4: After that, click on the Play button located on the left side to play the video. Then move the sliders to the left or right so you can start to calibrate. Once you see that the quality of the image is to your preference, stop.

Note: Just a tip when calibrating – you just have to find the right balance between the details in the darker parts of a scene. For instance, you have Mountains in the background and buildings in the front – you need to drag the slider to the right to add more details to the snow on the mountain or drag the slider to the left to add more details to the buildings. After that, you can pause the video and exit the full-screen mode. Keep in mind that the quality of HDR depends on you as it is a personal choice. Some users might like a brighter shade while other ones want the darker shade so it really depends on your taste. If you are not satisfied with how your HDR turned out, you can just try calibrating the display again. Simply go back to the default HDR video calibration and click or tap the Reset calibration button. Another thing to remember. First, you can only see HDR content on the full screen and if you’re using a laptop, you need to make sure to watch videos when plugged in and check that the battery settings won't’ lower the brightness.

A general rule of thumb, which is followed by most users, is to download the specific missing DLL file and place it within the software’s installation directory. However, this can be harmful to your system as hackers often upload popular malicious DLL files to target systems. Thus, you should avoid downloading DLLs from the internet. And follow these steps to fix the DLL error:

• Restart your computer
• System restore to an earlier state
• Run a malware/virus scan
• Update all the hardware drivers
• Running SFC /scannow command in command prompt
• Then do as the error suggests, reinstall the program if it’s feasible. Game files can take several hours to install and therefore, reinstallation can be a cumbersome job. Also, frustrating if the error appears after reinstallation.
• Update device drivers manually, such as graphics drivers, DirectX software if you see DLL missing error while running game

If you find that the scroll bar in your Google Chrome browser is missing all of a sudden, and it becomes difficult for you to scroll down the web page and see its content, worry not for this post will guide you on what you can do to resolve this problem. Usually, when the mouse cursor stays hidden in the corner and only appears when you point it to the edge of the screen. However, there are instances when it won’t appear which makes navigating the web page you are visiting quite impossible. So if you encounter this kind of strange behavior on your Google Chrome browser, there are several suggestions you can check out to resolve it. In most cases, updating the browser resolves the problem, but if it does not, you can try restoring the browser’s settings to their default state by resetting Chrome or you could also disable hardware acceleration or disable the overlay scrollbars flag. For more information, follow each one of the options provided below.

Option 1 – Reset Google Chrome

Before you proceed, make sure that the Chrome browser is not running anywhere in the background via Task Manager. Once you’ve made sure that it’s no longer running, refer to these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “%USERPROFILE%AppDataLocalGoogleChromeUser Data” in the field and tap Enter to open this location.
• From there, look for the Default folder and then tap the Shift + Delete button and if a confirmation prompt appears, click on Yes.
• After deleting the Default folder, open Google Chrome and click on the three vertical dots icon located in the top-right corner to open the menu.
• Next, click on Settings and scroll down and then click on Advanced to open the Advanced Settings.
• Then scroll down until you see the “Reset and clean up” section and click the “Restore Settings to their original defaults” option.
• After that, you will see a confirmation box and from there, click on the Reset settings button to reset your Google Chrome browser.

Option 2 – Try to disable the Hardware Acceleration

For better performance, Google Chrome uses the Hardware Acceleration by default. Unfortunately, there are just some cases when your hardware, GPU to be specific, might not be able to cope with the requirements, resulting in the black screen issue. And if this is your case, you should try to disable the hardware acceleration from your Google Chrome browser settings panel. To do so, follow the steps below.

• Open the Google Chrome settings page.
• Click on the Advanced button to get more options.
• Look for the option called “Use hardware acceleration when available” and then disable it by toggling the button to the left.
• After that, check if the screen flickering issue in Chrome is fixed.

Option 3 – Try to disable “Smooth Scrolling” in Chrome

Disabling “Smooth Scrolling” in Chrome might also help you fix the issue. To do so, follow these steps:

• Open Chrome and type “chrome://flags” and hit Enter.
• Next, look for a flag named “Smooth Scrolling”. You can scroll down until you find it or search it in the Search Flag bar. Note that Smooth Scrolling is enabled by default in the newer versions of Chrome.
• After that, select the drop-down menu and select Disabled.
• Then click on the “Relaunch Now” button.

Bluetooth troubleshooting, I believe firmly that each one of us who has Bluetooth sooner or later had some issues with it, after all, it seems that it is in nature of radio transmitters to from time to time due to nature of signal and nature of Windows loose communication between them and can cause device which seems to work properly but can not establish the connection. Most of the time Bluetooth issues are like that, the signal gets lost, the connection is broken, and establishing it again can be sometimes real pain, luckily for you, we have experience in this field and are here to help you and provide you with tips how to solve Bluetooth connection issues based on our own struggles.

1. Check if BlueTooth is ON

   Yes, this seems stupid and sounds a lot like is it plugged in but here me out. Due to lost connections and different power plans setting inside your Windows, your Bluetooth receiver might be actually turned OFF thus preventing your other device to find your computer. Checking to see if Bluetooth has been by some accident turned OFF and switching it back ON should be the first thing to do and this could be a simple solution for your problem.

2. Restart the BlueTooth device.

   Yup, another of these have you tried turning it OFF and turn it back ON advice which seems like tech cliche but in the case of Bluetooth, this can actually solve your problem. Radio signals and radio connections are not the same kinds of beasts like cable ones and sometimes Bluetooth device remembers certain information and can cause conflict. Turning it OFF and then back ON will clear its memory and cache and you will be ready for a new start hopefully solving your issue along the way.

3. Check power supply

   If your Bluetooth device does not have a battery indicator, it would be wise to check on the battery status of the device. Sometimes we forget to charge batteries, sometimes someones have drained them. Checking the battery or just checking if the power supply is working properly should not be overlooked and it definitely should be on your to-do list of quick solutions.

4. Restart PC

   Sometimes most simple solutions work and if restarting your Bluetooth device did not work, maybe restarting your PC will. When you restart the PC, you clear the cache and many other things that could potentially be the reason for connection issues.

5. Checks BlueTooth device distance from computer or interference from obstacles

   The Bluetooth device operates via radio waves, and like wi-fi, if the distance from the computer is too large or you have some thick walls in between signal will degrade and be almost useless. Be aware that your PC might catch device waves and detect them but the signal itself could be too weak for the connection to work properly. Take the device and move it closer to the PC to see if the problem will go away, if it does issue was in distance or walls.

6. Reinstall or update device drivers.

   Sometimes the issue could be in Windows update and old drivers, make sure that all of your drivers are updated with the latest version and that Windows itself has the most recent update in it. Trying to reinstall device cold also solve some the issue.

7. Remove and Pair deice again

   if you tried all previous steps, try removing the device from Windows and then pairing it again. This could solve the issue since Windows itself could have mistakenly saved it like something else and can not recognize it.

8. Use Windows troubleshooter

   If everything else failed, right-click and go to troubleshoot. Windows troubleshooter will try to find the issue and direct you to a solution.

If sadly none of these things do work, you should contact the device manufacturer since it is a very good chance that the problem is one of a hardware nature.