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Problem running preinstall.cmd scripts

Setting up the Windows operating system in a computer can be quite a complicated task since there are a couple of things that take place in the background to ensure a full and protected setup of the operating system which includes a number of programs, scripts, and so on. They work together in the background to guarantee the integrity of the Windows operating system. However, there are times when this piece of code could also go wrong. As a result, you might encounter errors like the “There was a problem running preinstall.cmd scripts” error. “Preinstall.cmd” is a type of CMD file associated with Applications & Drivers developed by Gateway for the Windows OS.

To fix the “There was a problem running preinstall.cmd scripts” error, there are several things you can try. You can try to download a new Windows installation image or create a new bootable drive as well as uninstall conflicting or incompatible programs. In addition, you can also run the Windows Update troubleshooter or reset Windows 10.

Option 1 – Try to download a new Windows installation image

Your first option to fix the “There was a problem running preinstall.cmd scripts” error is to download a new Windows installation image. You can get the official ISO files for the latest release of Windows 10. After you’ve downloaded the ISO files, you can use them to upgrade to the latest Windows 10 version.

Option 2 – Try creating a new bootable drive

  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick

Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.

  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to uninstall conflicting programs

If you are using a computer made by Dell and got Windows 10 preinstalled in it, then you can try to uninstall the programs listed below and see if it fixes the problem.

  • Dell Encryption Management service
  • Dell Digital Library service

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the “There was a problem running preinstall.cmd scripts” error. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

Option 6 – Try to reset Windows 10

  • Tap the Win key or click on the Start button located in the Taskbar.
  • Then click on the Power button at the bottom right portion of the screen.
  • Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen

Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.

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Windows 365, what it is, and how you can get it
Windows 365Microsoft has announced Windows 365, a new cloud-based operating system aimed mainly at businesses of all sizes. Just after Windows 11 announcement and presentation, we are seeing another Windows announcement from Microsoft. Dive into the following text in order to find out what exactly is new Windows 365, its role in today's IT world, and do you need it?

What is Windows 365 and when it is coming out?

Windows 365 is planned to be released this year (2021) on August 2nd. It is the first Microsoft cloud-based operating system meaning that OS itself will be installed on the cloud server and it will be accessed by the user via a web browser. Essentially you are accessing a remote PC with Windows on it, you can install whatever Windows application you want and use it as it was on your computer. When you disconnect from the cloud computing and reconnect again from the same or another device you will continue exactly where you left off. Cloud PC will remember the state it was left off and will greet you in that same state once it is awakened again. This of course offers some great benefits like moving from laptop to desktop and continuing exactly where you left off.

How can I access Windows 365?

Any device which has a web browser will be able to access Windows 365 making it a really great solution for business on the move or for anyone who switches devices during the day. That being said it is clear to see that Windows 365 can be accessed via Linux, macOS, iOS, Android, or any other operating system on any computer, tablet or phone.

Who is this OS made for?

Microsoft’s general idea is that Windows 365 is primarily made for business which in their minds can benefit most out of it. So far it is not made for a single user although there is a possibility that even a one-man business can subscribe and create accounts for it.

Price and technical characteristic

Microsoft will bill Windows 365 on a per-user, per-month basis. In other words, businesses will pay a fixed amount per employee every month. There will be two tiers: Windows 365 Business and Windows 365 Enterprise. Microsoft also said it will offer different performance tiers. Businesses can choose to pay for more CPU, RAM, and storage resources for certain cloud PCs depending on their needs. Microsoft told me the smallest configuration would be one CPU, 2GB of RAM, and 64GB of storage. The largest will be eight CPUs, 32GB of RAM, and 512GB of storage. After a business has chosen its plan tier and performance options, that business will pay a fixed amount every month. This is unlike Azure Virtual Desktop, which Windows 365 is built on. With Azure Virtual Desktop, companies pay on a usage model, depending on how much the remote system is used every month.

Conclusion

Windows 365 is around the corner and if you are a business no matter small or large with the need for software on the go, Windows 365 might be a worthwhile investment and a great asset to your business.
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How to Resolve Internal Error 2753

Internal Error 2753 - What is it?

Internal error 2753 is associated with Windows Installer failure. The Windows Installer is basically an in-built software program in Windows 7 and 8. It installs all programs on the system smoothly, saves the program in the computer program files and in the Windows Registry. Though this can be carried manually Windows Installer makes the installation process much easier. However, internal error 2753 can cause a great deal of distress and frustration during program installation. This error prevents you from installing your desired program successfully.

Solution

Restoro box imageError Causes

The 2 known causes for Internal Error 2753 are:
  • Viral infection
  • Windows Installer not properly registered

Further Information and Manual Repair

To resolve internal error 2753 on your system, try the methods discussed below. These methods are easy and require no technical expertise. Let’s get started:

Method 1 - Remove All Malicious Programs

Malicious programs like viruses, malware, adware, Trojan and spyware can corrupt programs on your PC like Windows Installer. If this is the underlying cause of error code 2753, then simply download a powerful antivirus on your system. Run it to scan for all such malicious programs and remove them. Once your PC is clean, try installing your desired program. This will hopefully resolve the issue. If the error still pops up then try method 2.

Method 2 - Register Windows Installer Properly

To do this, go to the start menu and then open Run and type ‘cmd’ in the box, and press OK. This will open the DOS command window. In the command prompt type "regsvr32 vbscript.dll" and then press Enter to proceed. After that, you will see a message that will read as "DllRegisterServer in vbscript.dll succeeded." This means Window Installer files have been successfully registered on your PC.  Now you can try installing your desired program again. If the installation begins and completes successfully, then the error is resolved.

Method 3 - Undo Recent Changes

If nothing works, then use the Windows System Restore Utility tool to undo recent changes. This will bring back your PC in the former state before you experienced the error 2753 on your PC. To access System Restore Utility, press Start and type System Restore in the search box. Now follow the steps in the Wizard to choose a restore point. Once you select the point, reboot your system to activate changes.
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Windows Clock is missing, invisible or black
Although the Windows Updates do bring in new features and improvements, there are times when they also introduce issues as well. The main cause for these arising bugs is the incompatibility between the old and new software components. One of the issues brought in by such bugs is Clock is missing, invisible or black This problem was experienced by users after they recently installed a feature update. This particular bug can make the Windows clock in the taskbar appear to be black or invisible which makes it hard for users to read the time on their computers. According to experts, this bug has something to do with the Windows Themes and Aero styling. To fix this issue, here are some suggestions that could help but before you get started, you have to restart Explorer first and see if it can help in resolving the problem – if it didn’t, follow the options given below carefully.

Option 1 – Try to disable Custom Theme

It could be that the reason behind the black or invisible Windows Clock can be an old or an incompatible theme. You might have a custom theme in place and it became incompatible after an update. Thus, you can try switching to one of the default themes and then recreate your custom theme afterward. To do so, follow the steps below.
  • Right-click on your desktop and select Personalize.
  • Next, select Themes from the left menu and then select Windows 10 as your theme.
  • After that, you can delete all the other custom themes and create them again from scratch. This should fix the black or invisible Windows 10 Clock.

Option 2 – Try to edit your existing themes

If you don’t want to get rid of your existing themes, there is an alternative solution you can try to fix the missing Windows 10 Clock albeit it’s a bit of a complex one. Follow the given steps below to modify the existing themes and fix the missing or black Windows Clock.
  • First, you need to save your existing theme. Just simply right-click on your desktop and select Personalize and select Themes from the left menu.
  • Next, click on the Save Theme button below your custom theme to save it. You can name the theme anything.
  • After that, you can now modify the saved theme by going to C:/Users/UserName/AppData/Local/MicrosoftWindowsThemes.
  • From there, look for the file with the theme name you just saved, and then right-click on the file and open it with notepad or any other text editing app.
  • Now you have to look for the line that says, “Path=%SystemRoot%resourcesthemesAeroAeroLite.msstyles” and change it to “Path=%SystemRoot%resourcesthemesAeroAero.msstyles” and then save the file and rename it with some other name.
  • Afterward, go back to themes and select the new theme you’ve created. This should resolve the Windows Clock issue as well as other Themes and Taskbar issues.

Option 3 – Try disabling the small icons in Taskbar

This option should help you fix any Windows Clock cases. So if your Windows Clock is nowhere to be found, you can try to disable small taskbar icons on your Windows 10 PC.
  • Go to Settings > Personalization > Taskbar.
  • From there turn off the toggle button for the “Use small taskbar buttons” option. Note that this solution is only a temporary one and it may or may not work in some cases.
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New calculator features in Windows 11 and more
Calculator GraphingWindows 11 will bring some old applications in new looks and some will get additional features as well. One of the old apps that will get new stuff is a calculator. The calculator was always a way to go application for quick calculations but Microsoft aims to expand on that and make the calculator a little more useful. The first thing that you will notice is the calculator look, the calculator has now an application theme setting that allows you to change the look of the application. It comes in standard and professional mode as usual but this time calculator will come with features that will enable it to handle some programming and engineering tasks. The new calculator features a full graphing mode that lets you visually analyze a graph to identify key features. It also packs a deep converter that can switch between more than 100 units and currencies.

Other Windows 11 apps

A new snipping tool will be delivered with this latest update as well packed with new functionality. We have covered new features of the snipping tool in another article, if you are interested you can find the article here: https://errortools.com/windows/new-snipping-tool-redesigned-in-windows-11/ Mail and Calendar apps will also get a redesign, sadly all redesign that they will include will be of visual nature to fit in the overall Windows 11 theme, functionality will remain the same.
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Gigabit internet showing as 100MB in Windows
In today's world setting up a LAN network or internet connection is no longer a daunting task that will require having a bachelor's degree in computer science nor a specialized technician. But even in the present-day environment issues and problems can occur. One of these problems is detecting or running a network at a slower 100MB speed instead of 1GB. Troubleshooting of this nature is somewhat more complex than your typical troubleshooting issue because several things including hardware could be involved in this particular problem but do not worry, we are here to back you up and guide you Setting up a home or small office network no longer requires a specialist technician to constantly monitor and optimize the LAN routers and connected PCs. As Windows networking has improved and new features have become available on the hardware, configuring a 1GB network should be as simple as connecting the LAN to a router that came with this capability. If however the network’s rated speed only gives 100MB, troubleshooting the issue is more complex. To find the problem, you’ll need to check the hardware devices, cable connections, and the software you are using to connect and manage the network.

Hardware checks

If you are using the switch in your LAN configuration check its hardware details as well to see if it can handle 1GB speeds.
The next step is network cables, some cables are not designed and their copper can not transfer 1GB of flow, check to see if your cable is classified for the desired speed. To visually check cables do the following
  1. Check both connection jacks to see if it has any loose or frayed wires. If any of the wires are loose, it can be the cause of the performance issue. You should replace the cable if you discover damage to the connectors.
  2. Inspect the entire length of the cable and check if the harness shows any clear signs of damage. A bent or damaged cable can reduce the amount of information it’s capable of transferring between the PC and LAN router. If you find any damage to the cable, replace it to restore your network speed.
  3. Is the cable capable of transferring 1GB speeds? Different network cables support different network speeds. A Cat-5 cable will only provide 100MB transfers, while a Cat-5e or Cat-6 can support up to 10GB transfers. Check the cable’s labels to make sure you are using a Cat-5e or higher-rated data cable.

Now when the hardware issue is out of the way we can focus a little more on the software part.

Let's try the first easy solution, run Windows built-in troubleshooter

  1. Click the Windows button and type Control Panel. Then select the top result.
  2. If your Control Panel shows the Category View, change it to display Small Icons instead.
  3. From the list of available applications, select Network and Sharing Center.
  4. In your Network and Sharing Center, you can see the active network, set up a new network connection, troubleshoot problems, or change your adapter settings. Before making changes to your device properties, you can let Windows run a troubleshooter on your adapters to see if it can automatically fix your connection issues.
  5. Click on Troubleshoot Problems from the Change Your Network Settings section.
  6. In the Troubleshooter Application, scroll down and find the Network Adapter option.
  7. Click on Run Troubleshooter to let Windows check your network adapter’s configuration for any issues.
  8. Select the Ethernet Adapter you’re currently using from the list and click Next to proceed.
  9. Wait for the process to complete and check the results. If Windows detects any issues, it will recommend a fix. However, if the configuration of your network adapters does not have any problems, you’ll see a message that Windows couldn’t detect any problems.
  10. If there are any issues with the cable, the troubleshooter will detect the connection issue and request you replace the cable and connect it to your PC.
  11. It can occur that even after inspecting the cable and you didn’t find any visible damage on the housing or connectors, it could still be faulty. Replace the cable with a new one and rerun the troubleshooter to see if the cable is working as required.

If the troubleshooter finished and you received a Windows Couldn’t Detect Any Issues result, you’ll need to verify your adapter’s speed settings.

  1. In your Network and Sharing Center, select the Change Adapter Settings option from the left menu.
  2. On the list of adapters, choose the one you’re using and click the Right Mouse Button to open the context menu.
  3. Select Properties from the Context Menu to access your adapter’s settings.
  4. On the Ethernet Properties window, you can enable or disable different features and install additional protocols. To change the device settings, click on Configure to continue.
  5. This will open the Device Controller Properties window where you can check the status, make changes to the settings, find out information about the driver, or check historical events on the device. Select the Advanced tab to access the device settings.
  6. On the Advanced tab, locate the Speed and Duplex setting.
  7. The Auto-Negotiation option may cause network performance issues on certain Ethernet adapters and routers. The setting allows your adapter to change the speed settings according to the LAN configuration you connect to your PC. If you connect to different LAN networks regularly with different speeds, it can occur that the setting doesn’t update from 100MB to 1GB while switching.
  8. Change the Value to match the network speed of the LAN you’re connecting to your PC and use the manual speed setting.
  9. Click OK to apply the setting and test your network performance. If your adapter doesn’t have the 1GB setting available but you know the rating should go up to that speed, it could indicate that you aren’t using the right driver for the device.

If you don’t have the setting available or the device still only provides 100MB speeds after changing the Speed setting to a manual value, you may have to update the driver for the device.

  1. On the Ethernet Properties Window, once again click on Configure to access the Device Properties Window. Then select the Driver Tab to access your driver details.
  2. Select Update Driver from the available options.
  3. On the Update Driver window, select the option to let Windows Search Automatically for Updated Driver Software.
  4. Windows will connect to the internet and search for the latest drivers online. If a newer driver exists, Windows will download and install the driver for you. If you’re using the latest driver, Windows will inform you that no updated drivers are available.
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How to Fix the Socket Error 10060

Socket Error 10060 - What is it?

Socket Error 10060 is a typical Outlook Express error. This error often occurs when the connection to the server fails. It specifically refers to a timeout while communicating with the email providers servers. The vast majority of all emails use SMTP for outgoing mail. Socket error 10060 in most instances is related to the SMTP settings for the user’s email. The error message is sometimes displayed in the following format:
Outlook Express Socket Error10060 - The connection to the server failed Account:’ your account’
Another thing you must know about this error is that it only stops the user from sending emails. This means that you can only receive emails, not send them.

Solution

Restoro box imageError Causes

The cause of this error code is hard to narrow down typically because there are many causes that can trigger the socket error code 10060. Some of the most common causes of this error code are:
  • Issues in email settings
  • Authentication settings
  • Firewall settings
  • Malware
Though this is not a critical error code it is advisable to fix it immediately without any delays. This error can hamper your communication via email and slow down your work productivity especially if you use Outlook for communication across the organization.

Further Information and Manual Repair

Here are some of the many methods to fix and resolve this error code. To help you resolve this issue, we have selected and listed down the best, quick, and easy do-it-yourself methods. Try them and repair Socket error code 10060 all by yourself without any professional assistance.

Method 1 - Check the Names of POP3 and SMTP Servers

To begin with, first check the names of the POP3 and SMTP servers to ensure that they are correct. Then check the outgoing SMTP port. Contact your email provider to determine the correct settings. Sometimes email providers change this value more than any other in their individual settings. Get it verified. Change the settings if needed.

Method 2 - Outgoing SMTP Server Requires Authentication

Sometimes the error code may occur due to authentication issues. If this is the reason then, don’t worry it is easy to fix. Simply go to the settings options and check the box ‘My server requires authentication’. Once you check the box, try sending the email again. This is most likely to resolve the socket error 10060 on your PC.

Method 3 - Disable Firewall

Your Firewall security may sometimes be the reason for socket error 10060 too. Therefore if after trying method 1 and 2, the error still persists, then it is advisable to disable firewall. Once you disable it, try sending an email using your Outlook account. If it works, the error is resolved.

Method 4 - Scan for Malware

There is a possibility that the Socket error 10060 is popping on your PC due to malware infection. If so, then it is advisable to download Restoro. This is a highly functional and a user-friendly PC fixer deployed with a powerful antivirus and several other scanners. Run it on your PC to scan for malware. It detects and removes all types of malware including Trojans, viruses, adware, spyware, and more in seconds. Click here to download Restoro to resolve socket error 10060 on your system today.
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Fix wdf01000.sys BSOD Error on Windows
If you encounter a Blue Screen error that points to the Wdf01000.sys file, then this post might be of help. Wdf01000.sys is a file related to the Windows Driver Framework which is the one that manages the system drivers. So if this file ends up being corrupted, the drivers would start to cause trouble in the system which would lead to a Blue Screen of Death error eventually. There are lots of error descriptions that are associated with the Wdf01000.sys file such as:
  • DRIVER_IRQL_NOT_LESS_OR_EQUAL
  • System_Thread_Exception_Not_Handled
  • Page_Fault_In_Nonpaged_Area
  • System_Service_Exception
  • Kmode_Exception_Not_Handled
  • DRIVER_VERIFIER_DETECTED_VIOLATION
Although the troubleshooting steps you must take depends on the kind of BSOD error you are getting, there are a couple of options you can try to resolve the Blue Screen errors related to the Wdf01000.sys file. Refer to the options given below.

Option 1 – Try running the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Wdf01000.sys Blue Screen error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 2 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Use the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the Wdf01000.sys Blue Screen error, you need to use the Driver Verifier Manager:
  • Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
  • After that, select the option “Create custom settings”.
  • Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
  • Next, select the option “Select driver names from a list” option.
  • Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
  • Then click on the Finish button.
  • Open Command Prompt as administrator and execute this command – verifier /querysettings
  • The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
  • Open the Command Prompt as admin again and run this command – verifier /reset
  • The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your computer.

Option 5 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Wdf01000.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
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Intel to reveal roadmap during July 26 webcast
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Run Windows 10 from your USB drive
Windows 10 to goMany Linux users if not all of them can run their distros from a USB drive but did you know you can run Windows 10 from a USB drive as well? Microsoft has introduced all the way back to Windows 8 one feature called Windows To Go and it kept it in Windows 8.1 and in Windows 10 as well. This feature is intended as a convenient way for workers to carry their corporate environments with them, but having your own copy of Windows on a thumb drive could be handy for backup purposes, too, or if you frequently use public machines that lack your preferences/applications or that have a restricted OS.

What you will need?

In order to actually make Windows 10 run from a USB drive you will need the following things:
  1. USB drive with a minimum size of 20GB
  2. Working computer with Windows 10 running on it
  3. Rufus or another ISO to UBS tool, get Rufus here: https://rufus.ie/en_US/
  4. Windows 10 ISO file

Making Windows 10 UBS drive

Install Rufus on your Windows 10 and run it. Stick USB in PC and open Rufus. On the screen that follows choose your Windows 10 ISO image and under Image options choose Windows To Go. Click on ready and you are finished, that’s it. After Rufus finishes you have now fully working Windows 10 bootable drive which you can use on another PC for whatever reason.
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Videos folder missing from File Explorer
As you know, the Videos folder can be found under “This PC” by default on your Windows 10 computer. However, as per the reports of some users, there are a few occasions where it somehow gets replaced by the Documents folder. In other words, the Videos folders are replaced by a duplicated copy of the Documents folder. Out of the two Documents folder, one Document folder will contain all the usual files and subfolders while the second one is empty. Although when you click the Documents icon on your Desktop (if you have a shortcut), it will still take you to the right Documents folder. To fix this particular issue and get the Videos folder back in the File Explorer, here are some potential fixes that should help.

Option 1 – Run System Restore

The first thing you can try to do to resolve the problem is to run System Restore. This can help you go back to the previous state of your computer before the issue with the Videos and Documents folder.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 2 – Try to restore Defaults

The next thing you can do is to restore Defaults. How? Refer to these steps:
  • Open File Explorer and then right-click on any of the two Documents folders.
  • After that, select the Properties option from the context menu and switch to the Location tab and click on Find target.
  • Next, copy the address and paste it in the field above the “Find target” option, and then click the “Restore Default” button.

Option 3 – Try to change the Registry Path

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
  • After that, edit the path for {35286A68-3C57-41A1-BBB1-0EAE73d76C95} under the “User Shell Folders” key to match the path shown for My Videos: %USERPROFILE%Videos.
  • Once you’re done, open the folder under “This PC” that has the Documents icon and tap Shift + right-click in the folder background, and then select the “Open PowerShell window here” option to fix the naming of the Documents folder. The path should read: “C:users<UserName>Documents.
  • Next, execute this command: ri desktop.ini –force
  • The command you entered will delete the files and folders and so when added for Documents, it will get rid of the empty Documents folder.
  • Now all you that’s left to do is to find where the target location is going to be for both folders and check if anyone foes to the user name location.
  • Then delete the one which goes to the incorrect location.
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