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0x3D55: Family App information is corrupted

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10.

Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55.

This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  • Wait for the process to be completed and then restart your computer.

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What is Windows ImageAcquisition High CPU & Disk usage? The Windows Image Acquisition is the driver model in charge of the communication between the graphics hardware and the operating system. There are times when it causes high disk and CPU usage in Windows 10 systems which results in slow performance of the computer. To fix this issue, read on as this post will help you in addressing the problem. The cause of this problem might have something to do with the hardware or the drivers. And so if your computer becomes slow because of the Windows Image Acquisition process, here are some suggestions that might be of help. You can try to restart the Windows Image Acquisition service, run a System File Checker Scan, disconnect & reconnect imaging hardware as well as update and reinstall the drivers and updating the graphics drivers. For a complete set of instructions, follow the given options below.

Option 1 – Try restarting the Windows Image Acquisition Service

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Option 2 – Try running a System File Checker scan

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Option 3 – Try disconnecting and reconnecting the imaging hardware and then update and reinstall its drivers

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Option 3 – Try using the Windows Display Settings

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Option 2 – Try running the Windows Module Installer

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Option 5 – Run the Windows Update Troubleshooter

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Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error 0x8024a11a or 0x8024a112. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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  • Restart your PC.

Option 2 – Try resetting the Thumbnail cache

You have the option to manually delete the Thumbnail Cache to resolve the black square background behind the folder icons issue. Follow the steps given below to reset the Thumbnail cache.
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Option 1 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve Error 0x80000003. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
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Option 2 – Try to run a System File Checker scan

You can also try to run a System File Checker or SFC scan in order to scan your computer for corrupted files that might be the cause behind the Error 0x80000003. Once it finds any corrupted system files, it will automatically fix them. To run System File Checker, here’s what you have to do:
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  • Type in cmd in the field and tap Enter.
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  • Restart your computer after the scan is completed.

Option 3 – Perform a Clean Boot

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Error 0x80000003 to appear. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 4 – Run the Memory Diagnostic Tool to check for Memory leaks

  • Tap the Win + R keys to open Run and type mdsched.exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Option 5 – Try contacting the developer

If you find that you’re getting Error 0x80000003 on only one particular application, then you can try to contact the developer of the software that’s throwing up this error. All you have to do is search the web for the official support channel of the software and discuss the error from there.
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