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0x3D55: Family App information is corrupted

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10.

Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55.

This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  • Wait for the process to be completed and then restart your computer.

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If the System Restore didn’t work, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
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Option 2 – Try running the System File Checker Scan

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  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
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  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Now restart your computer.

Option 3 – Run the Windows Memory Diagnostic tool

Since this error could be caused by some issues in the memory, you can try running the Windows Memory Diagnostic tool and see if it helps.
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  • After that, it will give two options such as:
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    • Check for problems the next time I start my computer
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Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 4 – Try recreating the Boot records

If your system files are infected and modified by some malware, then it’s no wonder why you’re getting Error 0xc0000005 since this error can also be due to malware. To fix this, you can try to recreate the boot records on your computer. How? Follow these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “cmd” in the field and hit Enter to open Command Prompt.
  • After that, type in each one of the following commands below and hit Enter right after you input each one of them.
    • Del D:WindowsSystem32xOsload.exe
    • Del D:WindowsSystem32xNtKrnl.exe
    • Del D:WindowsSystem32Driversoem-drv64.sys
    • attrib c:bootbcd -h -r –s
    • ren c:bootbcd bcd.old
    • bootrec /rebuildbcd
  • After you input the listed commands above, it will recreate all the files needed inside the boot record.

Option 5 – Try turning off Data Execution Prevention or DEP

You might want to turn off Data Execution Prevention or DEP if it could be the one that’s blocking your process to run a particular program. To disable DEP, refer to the steps below.
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  • After that, type the following command and hit Enter to disable DEP:
bcedit.exe /set {current} nx AlwaysOff
  • Restart your computer.

Option 6 – Try to fix Registry

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, go to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWindows
  • From there, double click on LoadAppInit_DLLs located at the right side of the panel and change its value from “0” to “1”.
  • Now restart your computer.

Option 7 – Try checking RAM

You can also check RAM physically and see if it is in an operable condition. You might want to consider replacing it and see if it fixes the error.

Option 8 – Try to disable your antivirus program temporarily

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Further Information and Manual Repair

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Microsoft Edge:

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Google Chrome:

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Mozilla Firefox:

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Option 2 – Flush DNS and reset the TCP/IP

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Option 4 – Run Cleanup Tool and disable Extensions

You might also want to run the Cleanup Tool in Chrome if you are using this browser as well as disable all the extensions as some of them, if not all, might be the reason why you’re getting the “HTTP Error 304 Not modified” error.
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windows 11 animations

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In order to turn animations inside Windows 11 follow this simple guide:

First thing is to open Settings by pressing Windows + i key combination or you could open Start and in the search box type in Settings and then click on its icon.

Once inside settings on the left side find Accessibility and click on it to select it. Once it is selected on the right side choose Visual effects. Inside the visual effects section click on the switch next to Animation effects to OFF. You can also turn off transparency effects in this section if you wish if you have an older GPU in order to speed it up a little.

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When installed this extension changes your default search engine, the home page, and new tab to MyWay.com, and while installed it gathers user browsing data and sends it back to Mindspark servers. This data is later used to inject additional unwanted ads into the user’s browser search results.

About Browser Hijackers

Browser hijacking is actually a type of unwanted software program, often a web browser add-on or extension, which then causes modifications in the web browser’s settings. Browser hijacker malware is developed for a number of reasons. These are generally used to force hits to a specific website, manipulating web traffic to generate ad revenue. It could seem harmless, but the majority of these websites aren’t legitimate and could pose a serious threat to your online safety. In a much worst case, your internet browser could be hi-jacked to open up your computer to a host of additional computer infections.

How one can identify a browser hijack

There are several signs of browser hijacking. Here are a few of them: the home page of your browser is changed unexpectedly; you get re-directed to websites you never intended to visit; the essential web browser settings are altered and unwanted or unsafe resources are added to the trusted websites list; discover new toolbars that you didn’t add; endless pop-up adverts show up and/or your web browser popup blocker is disabled; your browser gets sluggish, buggy, crashes frequently; you can’t navigate to certain internet pages, for example, security software related websites.

So how does a browser hijacker infect a computer?

Browser hijackers infect computers via malicious email attachments, downloaded infected files, or by going to infected sites. Many internet browser hijackings come from add-on software, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to provide them extra capabilities. Browser hijackers sneak into your pc in addition to free software application downloads that you unwittingly install along with the original. An example of some infamous browser hijacker includes Babylon, Anyprotect, Conduit, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are often changing. Browser hijacking can bring about severe privacy problems and also identity theft, affect your browsing experience by taking control over outgoing traffic, drastically slows down your PC by consuming lots of resources, and result in system instability also.

Getting rid of browser hijackers

Some browser hijacking could be easily stopped by discovering and eliminating the corresponding malware program through your control panel. But, most browser hijackers are difficult to eliminate manually. No matter how much you try to eliminate it, it can return over and over. Rookie PC users should not try for the manual form of removal, since it needs thorough computer knowledge to perform fixes on the system registry and HOSTS file. Professionals always recommend users to remove any malware including browser hijacker with an automatic removal tool, which is easier, safer, and quicker than the manual removal technique. Safebytes Anti-Malware has a state-of-the-art anti-malware engine that will help you stop browser hijacking in the first place, and clean up any existing issues.

What To Do If You Cannot Download Safebytes Anti-Malware?

Malware could potentially cause all sorts of damage once they invade your computer, starting from stealing your private details to erasing data files on your computer system. Some malware sits in between your computer and your internet connection and blocks some or all sites that you would like to visit. It might also prevent you from installing anything on your PC, particularly anti-virus programs. If you’re reading this, you probably have infected by malware that prevents you from downloading a computer security program such as Safebytes Antimalware on your PC. There are a few options you could try to get around with this particular obstacle.

Install in Safe Mode

If the malware is set to load automatically when Windows starts, entering Safe Mode could block this attempt. Only minimal required programs and services are loaded whenever you start your personal computer in Safe Mode. To start your Windows XP, Vista, or 7 computers in Safe Mode with Networking, please do as instructed below. 1) At power on/start-up, press the F8 key in 1-second intervals. This would conjure up the Advanced Boot Options menu. 2) Choose Safe Mode with Networking with arrow keys and press Enter. 3) When you are into this mode, you will have online access again. Now, get the virus removal application you want by using the web browser. To install the program, follow the directions within the setup wizard. 4) Right after the software is installed, allow the scan run to eliminate viruses and other threats automatically.

Use an alternate web browser to download security software

Malicious code could exploit vulnerabilities on a particular internet browser and block access to all anti-virus software sites. The most effective way to avoid this issue is to choose a web browser that is renowned for its security features. Firefox contains built-in Malware and Phishing Protection to keep you safe online.

Install security software on a USB drive

To effectively eliminate the malware, you need to approach the problem of installing an anti-virus software program on the infected PC from a different angle. Follow these steps to run the antivirus on the affected computer. 1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a virus-free computer system. 2) Plug the pen drive into the uninfected computer. 3) Double click on the downloaded file to open the installation wizard. 4) Choose the USB stick as the destination for saving the software file. Follow the instructions on the screen to finish up the installation process. 5) Disconnect the flash drive. You may now use this portable anti-malware on the infected computer. 6) Double-click the anti-malware program EXE file on the USB flash drive. 7) Run Full System Scan to detect and get rid of all sorts of malware.

Benefits and Features of SafeBytes Security Suite

To protect your laptop or computer from many different internet-based threats, it is very important to install an anti-malware program on your PC. However, with so many anti-malware companies in the marketplace, nowadays it’s difficult to decide which one you should obtain for your laptop. A few are very good ones, some are ok types, and some are simply just fake anti-malware applications that could damage your computer themselves! When looking for an anti-malware program, pick one which gives reliable, efficient, and total protection against all known viruses and malware. One of the highly recommended software by industry analysts is SafeBytes Anti-Malware, a popular security application for Microsoft Windows. Safebytes is one of the well-established computer solutions companies, which provide this complete anti-malware software. Using its cutting-edge technology, this application can assist you to eliminate multiples types of malware such as viruses, PUPs, trojans, worms, ransomware, adware, and browser hijackers.

SafeBytes possesses a variety of wonderful features that can help you protect your laptop or computer from malware attack and damage. Below are some typical features found in this application:

World-class AntiMalware Protection: Built upon a greatly acclaimed anti-virus engine, this malware removal application can find and remove numerous stubborn malware threats like browser hijackers, PUPs, and ransomware that other typical anti-virus applications will miss. Real-time Threat Response: SafeBytes gives complete and real-time security for your computer. They’re extremely effective in screening and getting rid of numerous threats since they’re regularly improved with the latest updates and alerts. “Fast Scan” Features: Safebytes Anti-Malware, using its enhanced scanning engine, provides ultra-fast scanning which can quickly target any active online threat. Website Filtering: Through its unique safety ranking, SafeBytes notifies you whether a site is safe or not to visit it. This will ensure that you’re always certain of your online safety when browsing the internet. Light-weight: The program is lightweight and can run silently in the background, and will not have an effect on your PC efficiency. 24/7 Premium Support: SafeBytes provides you with 24/7 technical support, automatic maintenance, and software upgrades for the best user experience. Simply put, SafeBytes has developed a meaningful anti-malware solution that is aimed to protect you against various malware. Malware issues can become a thing of the past when you put this tool to use. So if you’re seeking the very best malware removal application out there, and when you don’t mind shelling out a few bucks for it, go for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Motitags without using an automated tool, it may be possible to do so by removing the application from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. Additionally, it is advised to factory reset your web browser to its default state to fix corrupt settings. Finally, check your hard drive for all of the following and clean your computer registry manually to get rid of leftover application entries after uninstalls. Please remember that only advanced users should try to manually edit the system files simply because removing any single vital registry entry leads to a serious issue or even a PC crash. Moreover, certain malicious programs have the capability to defend against its removal. Carrying out this in Safe Mode is recommended.
Folders: C:\Program Files\Motitags_94 C:\Program Files\Motitags_94EI C:\Users\(username)\AppData\Local\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94 C:\Users\(username)\AppData\LocalLow\Motitags_94EI C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr-bs@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\extensionsffxtbr@Motitags_94.com C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\g75s8p2u.default\Motitags_94 Files: Search and Delete: 94auxstb.dll 94auxstb64.dll 94bar.dll 94barsvc.exe 94bprtct.dll 94brmon.exe 94brmon64.exe 94brstub.dll 94brstub64.dll 94datact.dll 94dlghk.dll 94dlghk64.dll 94feedmg.dll 94highin.exe 94hkstub.dll 94htmlmu.dll 94httpct.dll 94idle.dll 94ieovr.dll 94medint.exe 94mlbtn.dll 94Plugin.dll 94radio.dll 94regfft.dll 94reghk.dll 94regiet.dll 94script.dll 94skin.dll 94skplay.exe 94SrcAs.dll 94SrchMn.exe 94srchmr.dll 94tpinst.dll AppIntegrator64.exe AppIntegratorStub64.dll BOOTSTRAP.JS chromeffxtbr.jar CHROME.MANIFEST CREXT.DLL CrExtP94.exe DPNMNGR.DLL EXEMANAGER.DLL FF-NativeMessagingDispatcher.dll Hpg64.dll INSTALL.RDF installKeys.js LOGO.BMP NP94Stub.dll T8EPMSUP.DLL T8EXTEX.DLL T8EXTPEX.DLL T8HTML.DLL T8RES.DLL T8TICKER.DLL UNIFIEDLOGGING.DLL VERIFY.DLL 94EIPlug.dll 94EZSETP.dll NP94EISb.dll Registry: Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags_94 Browser Plugin Loader Data: 94brmon.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Search Scope Monitor Data: C:\PROGRA~1\MOTITA~2\bar.binsrchmn.exe” /m=2 /w /h Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags Home Page Guard 32 bit Data: C:\PROGRA~1\MOTITA~2\bar.bin\AppIntegrator.exe Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run Value: Motitags EPM Support Data: C:\PROGRA~1\MOTITA~2\bar.binmedint.exe” T8EPMSUP.DLL,S Key HKCU\Software\AppDataLow\Software\Motitags_94 Key HKLM\SOFTWARE\Motitags_94 Key HKLM\SOFTWARE\MozillaPlugins\@Motitags_94.com/Plugin Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Motitags_94bar Uninstall Firefox Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\6df8a038-1b03-41eb-a92b-0e82de08ee4a Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\598f4e85-2ee6-43a8-bf43-c75c82b925fe Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ToolbarProtector Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ThirdPartyInstaller Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.SettingsPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.ScriptButton Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings.1 Key HKLM\SOFTWARE\Classes\Motitags_94.RadioSettings Key HKLM\SOFTWARE\Classes\Motitags_94.Radio.1 Key HKLM\SOFTWARE\Classes\Motitags_94.Radio Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin.1 Key HKLM\SOFTWARE\Classes\Motitags_94.PseudoTransparentPlugin Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton.1 Key HKLM\SOFTWARE\Classes\Motitags_94.MultipleButton Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLPanel Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu.1 Key HKLM\SOFTWARE\Classes\Motitags_94.HTMLMenu Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager.1 Key HKLM\SOFTWARE\Classes\Motitags_94.FeedManager
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