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0x3D55: Family App information is corrupted

What is 0x3D55? As you know, Windows 10 is loaded with various Universal Windows Platform or UWP apps such as the Microsoft News, Weather, Calculator, Windows Mail, and many other applications that are based on the modern UWP platform of Microsoft that was introduced in Windows 10.

Each one of these apps has a shared piece of code in the kernel for them to be able to get executed across any device that runs the Windows 10 OS which includes laptops, PCs, 2-in-1 devices, mobile phones, mixed reality headsets, and many more. However, there are times when the runtime information for these apps ends up getting corrupted which causes them not to function as expected and throws errors like the error 0x3D55.

This kind of error can be pinned down when the UWP app malfunctions and you can also find an error message in the Event Log that reads, “0x3D55: Package family <App name with ID> runtime information is corrupted”. So if you encounter this error, read on for this post will walk you through fixing it. There are three suggestions you need to check out to fix this error – first, you can try to reset the Microsoft Store cache, second, you can try to re-register or reinstall the problematic app and lastly, run the Windows Store App troubleshooter.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 2 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x3D55. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working.

To use the Windows Store Troubleshooter, follow the steps below.

  1. Tap Win + I keys again to open the Windows Settings panel.
  2. Go to Update & Security and then go to Troubleshoot.
  3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 3 – Try to re-register the UWP app via PowerShell

  • First, type “command prompt” in the Start Search and right-click on Command Prompt and then select the “Run as administrator” option.
  • Next, navigate to this location in the command line utility: C:/Users/<Insert Username>/AppData/Local/Packages
  • After that, execute the “DIR” command to view the list of all the directories in the given location.
  • Once the list appears, look for the ID of the problematic app and take note of it.
  • Now tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.<YOUR APP ID HERE>).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  • Wait for the process to be completed and then restart your computer.

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Restarting your computer can also help in fixing the Windows Update failed to install error 0x80073701. There are cases where the issue resolves on its own as it could just be some simple network or PC error.

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Adding apps to the context menu in the registry

Creating entry

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About Potentially Unwanted Applications

If you’ve ever downloaded and installed a software package via the internet (shareware, freeware, etc,), odds are high you’ve unwittingly installed unwanted programs on your computer. Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are programs that you never wanted in the first place and sometimes come bundled with freeware software. Once installed, most of these applications can be hard to remove and become more of a pain rather than a benefit. It’s clear by the name – unwanted applications – but did not really constitute “malware” in the traditional sense. Much like malware, PUPs create problems when downloaded and installed on your machine, but what makes a PUP different is that you grant consent to download it – though the truth is vastly different – the software installation bundle actually tricks you into agreeing to the installation. Regardless of whether it is considered malware or otherwise, PUPs are almost always detrimental to the user as they could bring on adware, spyware, keystroke logging, along other dangerous “crapware” features on your computer.

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Switch over to a different web browser

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Install and run anti-virus from a USB drive

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Ensure the Safety of Your PC by Installing SafeBytes Anti-Malware

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Technical Details and Manual Removal (Advanced Users)

If you don’t wish to use an automated tool and like to eliminate Boost My PC manually, you could possibly do so by going to the Add/Remove Programs menu in the Control Panel and deleting the offending program; in cases of web browser add-ons, you could remove it by going to the browsers Add-on/Extension manager. You will definitely also want to reset your internet browser. If you opt to manually delete the system files and Windows registry entries, make use of the following list to ensure that you know precisely what files to remove before executing any actions. Please remember that this is for skilled users only and may be challenging, with wrong file removal leading to additional PC errors. In addition, certain malware is capable of replicating itself or preventing deletion. It is highly recommended that you carry out the removal procedure in Safe Mode.
Files: %PROGRAMFILES(x86)%\Boost My PC %PROGRAMFILES%\Boost My PC Registry: [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run] [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run] delete the display Name: BoostMyPC
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Installing the pending Update Manually

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  7. At the end of this operation, reboot your computer and see if the problem is fixed at the next computer startup.

Enabling the Windows Installer Service

The Windows installer service is responsible for installing pending updates that get downloaded by the Windows Update component. If this service is disabled on your configuration, none of the updates waiting to get installed will get completed.
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  4. Restart your computer and wait for the next startup to complete. Once your PC boots back up, attempt to reinstall the driver that was previously triggering the 0x800705b3 error and see if the issue is now fixed.

Performing a Winsock Reset

In case the 0x800705b3 error is related to some kind of network inconsistency (TCP or IP related), you might see Windows Updates failing due to bad data that forces the Windows to abort the installation of new pending updates. In this case, you should proceed by doing a complete Winsock reset procedure to fix the majority of the socket and temporary data-related issues that might cause this behavior. Several affected users have confirmed that this method was the only thing that allowed them to finally fix the Windows Update issue and install pending updates normally. Here are some step-by-step instructions that will walk you through the process of performing Winsock Reset:
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  2. Inside the elevated CMD prompt, type and taste the following commands in order and press ENTER after each one to effectively reset the TCP and IP data that might be responsible for the apparition of the 0x800705b3 error code:
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    nbtstat -RR
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    netsh int ip reset
    netsh winsock reset
  3. Once every command above is processed successfully, you can go ahead and close the elevated Command Prompt and reboot your computer.
  4. After the next startup is complete, repeat the installation of the Windows Update that was previously failing and see if the issue is now fixed.

Performing SFC and DISM Scans

If none of the ‘superficial’ causes have worked in your case, you should start considering some type of system corruption that might affect your computer’s ability to complete pending updates that are currently waiting to be installed. In case you find yourself in this particular scenario, you should run a couple of built-in utilities capable of fixing corrupted instances that might be currently affecting the Windows Update component. Our recommendation is to start with a simple System File Checker scan. An SFC scan will cross-check every Windows File against a local archive that maintains healthy copies. In case corrupted instances are found, this utility will swap the corrupted instance with the healthy equivalent.

Performing an SFC scan

Once the SFC scan is complete, reboot your computer and wait for the next startup to complete. After your computer boots back up, initiate a DISM scan. This utility works differently in the sense that it relies on a sub-component of Windows Update to download healthy copies for the corrupted Windows files that need to be replaced. Because of this, it’s important to make sure that you have a reliable Internet connection before initiating this operation.

Doing a DISM scan

After the DISM scan is complete, reboot your computer one final time and see if the issue is fixed once the next startup is complete.
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Fix Windows Update Error 0x8007001E
This post will provide you a couple of fixes you can try to resolve the Windows Update Error 0x8007001E in Windows 10. So if you are one of the users who encountered this particular Windows Update error then you’ve come to the right place. The error code in this error message also happens to be linked to some random BSOD crashes. The error code 0x8007001E is related to a storage space error or out-of-memory-type error. On the other hand, there are also instances when this error has nothing to do with your computer’s space or shortage of memory – it could be that there are broken software components or corrupted system files that are causing this error. Whichever your case is, refer to the options given below to fix the Windows Update Error 0x8007001E.

Option 1 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like Error 0x8007001E. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Free up some space on your drive

As mentioned, storage space error or out-of-memory-type error might have something to do with this problem so you need to free up some space on your drive. Make sure that you have enough space on your drive (15GB or so should do) and then restart your computer. After your computer reboots, ensure that all the major RAM hoggers are closed before you try to install the update or upgrade again.

Option 3 – Run the SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Windows Update Error 0x8007001E to appear. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Run the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10 which might be the reason behind the Windows Update error 0x8007001E. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt as admin.
  • Then type in this command: exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
  • Once it’s done, restart your computer and then check if the issue is resolved or not on the next startup.

Option 5 – Perform a System Restore

You can also try to perform a System Restore as it can also help you fix the Windows Update error 0x8007001E. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 6 – Try running Microsoft’s online troubleshooter

You also have the option to run Microsoft’s online troubleshooter which could help you fix Windows Update errors including the Windows Update error 0x8007001E.
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