Fix Windows is not starting

Hello everyone and welcome to how to fix Windows when it is not starting tutorial. Here we will tackle some common problems and solutions in order to help you to get back both your computer and Windows in working order.

Windows not booting and loading is an annoying issue that can even result in complete loss of your data and can also consume a lot of time if no other solution than clean install remains. Also if you are not tech-savvy, this issue can cost you as well since you will have to hire a professional to solve this problem for you.

Here at Error Tools, we aim to help so you can overcome your PC issues yourself by providing you daily with tutorials, tips, and tricks and helping you with all of your Windows issues.

All of that being said, let's see what are issues that can prevent your computer or Windows from booting up and get around them so everything is back in working order.

  1. Use repair tool

    Windows 10 comes with a startup repair tool that has the goal to repair and fix errors preventing Windows from booting up. To use this tool however you will need Windows 10 bootable USB stick. You can create a bootable USB directly on the Microsoft site. Once you have it ready, plug it in and reboot your computer, choose to boot from USB. When you are on the Windows setup screen, click on next and then on Repair your computer.
    Go to troubleshoot > Advanced options > Startup repair.
    When Startup repair is clicked, Windows will boot, scan files for issues, and if they are found he will automatically fix them.

  2. “Windows Failed to Start” 0xc00000f error

    If you get this error on your boot of Windows, then you have corrupted boot configuration data. In order to fix this error, you will also need a bootable USB with Windows 10 on it. Make one on the Microsoft site if you don't have it and reboot your computer, boot from USB, on the setup screen click on next and then on Repair your computer. Click on Troubleshoot and then on the command prompt. In the command prompt type the following:
    bootrec /FixMbr
    bootrec /FixBoot
    bootrec /ScanOs
    bootrec /RebuildBcd
    exit
    Reboot your PC without a USB

  3. Boot into safe mode

    Safe mode for Windows loads only its core without drivers and with minimal services. If you can boot into safe mode then the issue is with some application or driver causing the problem. Try the selective boot option to eliminate what is causing the error.

  4. Make sure your hardware is connected

    Some RAM or hard drive out of socket can cause Windows not to be able to boot, check all connections just in case.

If everything else fails, perform a clean Windows installation. The reason for Windows not booting up can be caused by various viruses and malware also if that case it would be best to format and perform a clean install.

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Mobile Hotspot does not show up or detected
As you know, the Mobile Hotspot feature is used to share the internet connection with other devices using Wi-Fi signals. These Wi-Fi signals are later caught by other devices using their Wi-Fi and then the internet connection is shared once they are connected. However, recently, some users reported that their devices weren’t able to see the Wi-Fi network even if their Wi-Fi is on. This kind of problem could be caused by several factors but one of the main ones include the frequency at which the Wi-Fi network is being broadcasted. If you are one of the users who are currently facing this problem, read on as this post will guide you on what you can do if the Mobile Hotspot or Wi-Fi connection does not show up or is not detected on your Windows 10 device. In most cases, there are only two frequencies at which a Wi-Fi network is broadcasted. They are broadcasted either at 2.4 GHz and 5 GHz. The ones that are broadcasted at 5 GHz need specific hardware since it is a newer technology compared to the ones at 2.4 GHz. There are several other pieces of equipment as well as electrical appliances that operate at 2.4 GHz that includes microwaves as well which causes disruption in the signal strength of the Wi-Fi network. Moreover, aside from signal interruption, this issue with the mobile hotspot might also have something to do with the network-related drivers in your computer. Thus, to fix the problem, here are some suggestions you should follow.

Option 1 – Try toggling the Network band or the frequency at which the Wi-Fi network is broadcasted

  • First, open the Windows 10 Settings app and then navigate to Network & Internet > Mobile hotspot.
  • From there, click on the Edit button located under the Network name, Network password, and Network band.
  • After that, set the Network band to be at 2.4 GHz and then click on the Save button.
  • Once done, restart the Mobile hotspot in your Windows 10 device as well as the Wi-Fi connection of the device that’s trying to connect to the hotspot.

Option 2 – Try running the Network Adapter Troubleshooter

If the first option didn’t work, you might also want to run the Network Adapter Troubleshooter. You can use it to troubleshoot the problem with the Mobile hotspot, to run it, follow these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 3 – Try updating the Network adapter driver

As mentioned, the problem could also be due to the network-related drivers. So it probably might be the reason why you’re mobile hotspot did not appear or was not detected. That’s why it is recommended that you update the Network adapter driver and to do it, refer to these instructions: Follow the steps below to update your Network Adapter Driver:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • From there, expand the list of all the network drives and update each one of them.
  • Restart your PC and see if it helped in fixing the issue with the mobile hotspot.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.
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Malware Guide: How to Remove DownloadAdmin

What is DownloadAdmin/ Updateadmin?

As a digital creation of Blueis, the DownloadAdmin application peruses your computer system for programs/applications that are outdated. This program then makes the necessary updates/installation on your computer, as if it were the Administrator. While most people might consider this application harmful, scrutinizing the Digital Publisher/Creator of the application should be reason enough to remove DownloadAdmin (and any other associated program) from your computer. Why? Blueis is infamous for producing/distributing “adware type software”, according to herdProtect Anti-Malware. Is that not a plausible reason for you to remove applications associated with that publisher? Additionally, DownloadAdmin not only updates your outdated applications, but it installs additional programs - usually utility tools and search toolbars. This is a sly way to promote third-party software and to get ads loaded onto your computer system. Technical details about DownloadAdmin include:
Digital Publisher: Blueis Product Version: 4.0.0.1 Original File Name: DownloadAdmin Entry Point:  0x0000234A

Assessment of DownloadAdmin

For this assessment, the DownloadAdmin file was obtained and installed on a test computer. After the DownloadAdmin/Updateadmin application was installed, it made several modifications to the computer system. These modifications may class the newly installed file as a PUP (potentially unwanted program). Outlined below is what took place after the file was installed.
  • Updated an outdated application installed on the computer

Subsequent to the update made by Updateadmin, I thought the PUP had run its course. However, it was not quite finished. It was after scanning the contents/programs of my Local Drive, I stumbled on an additional program, one that I did not download or install, at least not intentionally. As predicted, the DownloadAdmin application scanned through the computer system (in the blink of an eye), during installation and made adjustments to an application already installed. This program was the Mozilla Firefox. Since Mozilla Firefox was rarely used on the PC in question, the DownloadAdmin application thought it quite appropriate to revive the Mozilla Firefox browser, by replacing it with the latest or more contemporary version.
  • Installed a search toolbar

While DownloadAdmin did request permission to install an updated version of my Browser, it provided no warning about installing a search toolbar. This is quite shady and deceptive. In addition to updating the Internet Browser, DownloadAmin also installed the SearchProtect toolbar (Conduit). This toolbar is no stranger to the market as I’ve encountered it on several occasions during my assessment of malware.

Should you remove DownloadAmin?

That decision is totally yours to make. However, here are some reasons why most people would consider that program unwanted
  • It updates your outdated programs

In most cases, at least those I’ve seen, if a user has a program installed, they don’t necessarily want a new version of that program. In fact, this PUP could spell trouble since some programs, especially paid, require a license to use the software. When that program is updated/ upgraded, you might have to acquire a new license to get it to work.
  • Unnecessary program

If you’re totally lackadaisical and loathe the idea of doing work yourself, this program might come in handy. Many users will update their computers manually by using Microsoft’s preinstalled/pre-programmed updater in their computer’s Control Panel. This option searches for and installs all the necessary programs to keep your computer safe and secure. The DownloadAdmin program only occupies needed space and resources on your computer. However, what’s good about this program is that it doesn’t operate at the start time so it doesn’t necessarily cause unnecessary lags on your computer.
  • Modifies your search experience

By installing a search toolbar called SearchProtect, Updateadmin modifies or changes the browsing experience you’re accustomed to. SearchProtect hijacks your browser and changes your homepage to their choice while removing yours. This is often hard to reverse since the publisher created this software to remain once installed. To completely remove DownloadAdmin from your computer, click here to download and install Spyhunter
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Runtime Error How to Fix

A runtime error is commonly an error that's created after the PC is operating software and encounters a problem of some form. For instance, a runtime error like run-time error code 7 reveals an "out of memory" dilemma.

Solution

Error Cause

Run-time errors are normally brought on by clashes with TSR (Terminate and Stay Resident) applications or additional operating applications, software problems, storage problems, or pc viruses.

Troubleshooting a Run-time Error

First, enter the run-time error signal into a search engine to see what info you will get about the precise runtime issue you are receiving. Next, end - job all running applications and TSRs to make sure these aren't the origin of the issue. You can certainly do so by obtaining the job manager by striking Control Alt Delete.

In case your issue is regularly occurring with a unique program, go to that system programmer's site and obtain any upgrades and patches. If unavailable, try uninstalling the application involved and reinstalling it.

In the event the issue is occurring with the os, you may consider reinstalling it although it is a huge commitment. A much better idea would be to try a fix for both Windows XP or Windows 2,000. It is possible to fix and scan files by typing : sfc / scannow, heading to the Begin switch, Run, and then pushing enter. Make certain to put an area between sfc and the reduce.

You might have an equipment or storage dilemma if these measures have not resolved your run-time errors. If that is the situation, contact the support of the application under consideration for potential support accompanied by the pc or motherboard manufacturer.

Many run-time problems can be solved by upgrading the application that's creating the problem. This is only because the programmer's frequently releasing patches and improvements for their applications as insects are found and repaired.

Storage problems may frequently be fixed by rebooting the pc. Consider a reboot a short-term repair. Rebooting clears the memory but in case your COMPUTER does not have adequate memory for your applications you're operating, or sufficient hard-drive space you'll immediately run out of memory again. Something less than this sum may cause memory issues since the computer's swap file isn't in a position to expand in dimension as required.

To assess the quantity of free area, available My Computer and right-click on the HDD, generally the D: drive. Select Attributes in the menu and see the disc's ability. Perform the disk clean-up function by following prompts and pressing the Disk Clean-up button, if the room is reduced.

You may be getting run-time errors, in case your storage chip is really failing. Eliminating and changing the awful memory chip will solve the difficulty. If you're encountering other runtime-related errors, like an install runtime issue, try cleaning away the portions of the registry with some software solution. 

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How to Fix Windows 10 Error 0x80070426

Error Code0x80070426 - What is it?

When Windows evolved into Windows 10, the program known as Windows Security Essentials is no longer. It is now the program known as Windows Defender. When a computer is upgraded from a previous version of Windows up to Windows 10, the Windows Defender takes over and will replace the Security Essentials. In a small percentage of Windows 10 upgrades, something will go wrong and the new program will fail to replace Security Essentials. The result will be that the operating system has both of the programs installed. In this case, Windows Defender will not offer any protection and Security Essentials will not be able to defend either. This error code will also present itself when the Windows Mail App in Windows 10 fail to retrieve and sync email from the user's account.

Common symptoms include:

  • There will be an error message that says: “An error has occurred in the program initialization. If this problem does continue, contact your System Admin. Error code 0x80070426.”
  • The computer will be left completely vulnerable to spyware and viruses.
  • The Windows Mail App will not be able to retrieve mail and will not sync with the PC user's mail.
  • The user can be doing anything on their computer and the error code will show up unprompted.
  • The computer will lock up, become slow, crash, or even freeze when dealing with error code 0x80070426.
  • The programs from an older version of Windows do not replace the newer version from Windows 10.

Solution

Restoro box imageError Causes

Error code 0x80070426 will present itself when a PC user has upgraded their OS from a previous version of Windows to the new Windows 10 version. When this happens, a small portion of users will experience the disconnect between older versions of specific programs, namely the virus protection. When the previous version of the program under a different name is not completely removed and the new virus protection program is installed, the programs will cancel each other out and collectively offer no protection.

This error code may also be found when Windows 10 tries to sync the user's email with the Windows Mail App.

Further Information and Manual Repair

There are a few methods to repair this problem. It should be noted that should anyone feel that the instructions are too complicated, they should contact a Windows repair technician to ensure that the error is fixed properly.

Method One: Uninstall Microsoft Essentials

Hold down the Windows Key and press R. Type in taskmgr into the run dialogue. You should locate the Windows Defender Service (this may show up as Windefend). Right-click on it and then choose Stop.

This will stop the program, but the program will start back up automatically when the computer restarts. While this program is stopped, uninstall Essentials.

To do this: go to Control Panel, Programs, and Features, Uninstall a Program. Alternately, you may hold down the Windows Key and press R, type in appwiz.cpl, click OK, and then locate Microsoft Essentials. Uninstall it, and then restart your computer.

After this is done, go to Settings, Update, and Security. Choose Windows Defender and ensure that Real-time protection is on. Refer back to the Task Manager, Services. Make sure that Defender service is on and running.

Method Two: If the problem occurs in the Windows Mail App

When error code 0x80070426 presents itself in the form of an error with the Mail app, it may be necessary to run an SFC scan.

Right-click on the Start menu or Windows icon, and select Command prompt. The command prompt may be navigated by using shortcut keys Win and X and then select it.

Run the command prompt and then type in sfc /scannow and then press enter. The SFC scan will be run, and be careful not to abort the process before it has finished. This will scan for any files that are lost or corrupt on the PC.

If the scan has found any corrupt files, type in this code and then hit Enter: findstr /c:”[SR]” %windir%LogsCBSCBS.log >”%userprofile%Desktopsfcdetails.txt.

To skip the repair of corrupt or missing files, type in: Dism /Online /Cleanup-Image /RestoreHealth. The details of the scan can be found on the sfcdetails.txt file that will be on the desktop.

Method Three: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.
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Fix 0xc0000454, The Boot Configuration ...
If you are in the process of booting up your computer but suddenly encountered an error saying, “The Boot Configuration Data for your PC is missing or contains errors” with an error code of 0xc0000454, read on as this post will help you resolve the problem. The error code 0xc0000454 occurs when you boot your computer and when the Windows Boot Manager encounters an issue with the Boot Configuration Data or BCD. The error code 0xc0000454 (STATUS_INSUFFICIENT_NVRAM_RESOURCES) signifies that there are no sufficient NVRAM or Non-Volatile Random Access Memory resources to complete the API. NVRAM is a component of the system based on the software that stores the Boot Configuration Data in an operating system. Usually, a simple restart can resolve the problem. However, if you’ve already done that and it’s of no use, then there are other potential fixes you can check out to troubleshoot the problem. To resolve the error code 0xc0000454, here are some potential fixes that should help:

Option 1 – Try to repair corrupted BCD

As mentioned, the error could also be due to corruption in BCD, and to fix it, you can use Bootrec.exe – a built-in command-line tool used to troubleshot issues related to boot up and Windows Startup. Before you run this tool, make sure that you have inserted a bootable USB or DVD into your computer. Once you have that covered, follow these steps:
  • You need to go to the Advanced Startup Options.
  • Then click on Troubleshoot.
  • Next, select the Advanced Options and then Command Prompt.
  • Once Command Prompt has been pulled up, enter each one of the following commands and in the sequence that they are given to rebuild BCD files and repair MBR files:
    • Bootrec /Fixmbr
    • Bootrec /FixBoot
  • After you execute the commands given above, you should see a confirmation message that says, “The operation completed successfully”.
  • Now type the “Bootrec /RebuildBCD” command to rebuild BCD.
  • Finally, close Command Prompt and then restart your computer to successfully apply the changes made.

Option 2 – Try to run the Automatic Repair Utility

You might also want to use Automatic Repair in fixing the error. To do so, follow the steps below.
  • You can start by creating and booting from a bootable Windows 10 USB Stick.
  • After that, click on Repair your computer located on the bottom left corner when you are on the initial Windows Startup screen.
  • Next, click on Troubleshoot, and then on the other screen, click the Startup Repair option.
  • Now select the operating system you want to repair. Once you do that, it will start to repair your operating system. Wait until the process is completed and then check if the problem’s now fixed.

Option 3 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve the error. To disable Secure Boot, here’s what you have to do:
  • First, boot your computer into Windows 10.
  • Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
  • After that, go to the BIOS of your computer.
  • Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
  • Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
  • Select the UEFI Firmware Settings which will take you to the BIOS.
  • From there, go to the Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
  • Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
  • Save the changes made and exit. Afterward, your computer will reboot.

Option 4 – Try to reset the BIOS

If updating the BIOS didn’t help in fixing the error, you can try to reset the BIOS instead.
  • Start your computer and tap the F10 key during the booting process to enter the BIOS. If it does not work, you can try tapping the F1 or F2 key as well as the Del key.
  • Once you’re already in the BIOS, tap the F9 key to get the prompt to RestoreLoad default configuration now for the BIOS.
  • Next, click on Yes and then follow the next on-screen instructions that appear to set the BIOS back to its default settings.
  • Once you’re done restoring the default settings of the BIOS, restart your computer and then check if it now boots properly.
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Enable or disable Full-screen optimizations
In case you don’t know, there is a feature in Windows 10 computers that allows them to function a lot better. This feature is called Full-Screen optimization and it is enabled by default for several applications such as games and video players. If enabled, the Full-Screen optimization feature enhances the video playback and gaming by simply putting the CPU and GPU process as a priority. However, there are times when it can also result to a drop in the frame rate or FPS while in full-screen mode. And of course, the obvious solution to this dilemma is by disabling the Full-Screen optimization feature which is why Microsoft took action and removed this feature themselves in the recent Windows 10 Update releases. However, there is another way for you to enable it back or disable it yourself if you haven’t installed the recent updates yet and there are plenty of ways you can do both. All you have to do is follow the options given below carefully.

Option 1 – Try using Windows 10 Settings

If you haven’t installed the recent updates yet and all you have are the earlier releases, then this method would suit you.
  • Open the Windows 10 Settings app.
  • Next, navigate to System > Display > Graphics Settings or Advanced graphics settings.
  • From there, uncheck the “Enable Fullscreen optimization” option if you want to disable the feature, else just keep it checked.

Option 2 – Try using the Registry Editor

  • Tap the Win + R keys to open the Run dialog box and then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Afterward, if a User Account Control or UAC prompt appears, click on Yes.
  • Once the Registry Editor is pulled up, navigate to this registry key: HKEY_CURRENT_USERSystemGameConfigStore
  • Next, right-click on Explorer and select New > DWORD (32-bit) Value and then name it to “GameDVR_DSEBehavior and tap Enter to save it.
  • Now double click on the newly created GameDVR_DSEBehavior DWORD and set its value to “2” if you want to disable it, or “0” if you want to enable it.
  • Once you entered the value, close the Registry Editor and restart your computer to successfully apply the changes made.

Option 3 – Try running the application in Compatibility Mode

If the first two options didn’t work, the next thing you can do is to run the application in a Compatibility Mode. Follow the steps below to do so:
  • Go to the location of the application or game on which you need to disable or enable the Full-Screen optimization feature.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you can see the “Disable fullscreen optimization” option to disable the feature and vice versa.
  • Now click on the Apply and OK buttons to apply the changes made in the application’s settings.
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Fix VSS Error Code 0x8004231f in Windows 10
VSSControl: 2147467259 Backup jobs failed. Cannot create a shadow copy of the volumes containing the writer’s data. VSS asynchronous operation is not completed. Code: [0x8004231f]
This message pops up when you are creating a snapshot system restore, usually, the issue is tied with insufficient space or service stopping. We will go into detail about how to fix both so you can finish the operation without any issue.
  1. Check Volume Shadow Copy Services

    Easier and faster fix than the next one. Launch Services from the Start Menu, look for Volume Shadow Copy, double-click on it, and check the Service status. If it is stopped, click on the Start button. If it’s running, restart it by clicking Stop > Start.
  2. Increase Shadow Storage Space

    If the first fix didn’t resolve the issue then you need to increase Shadow Storage Space. Launch Command Prompt as an administrator. Now, type the following command to check your Shadow Storage Space. vssadmin list shadowstorage Now, type the following command to allocate more storage (you can change 10GB with the amount of space you want to allocate) vssadmin resize shadowstorage /For=C: /On=C: /MaxSize=10GB
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File or directory is corrupted and unreadable
If you encounter an error message that says, “<Drive>: is not accessible, The File or directory is corrupted and unreadable” when you try to connect your USB or external device, then the File System could have been corrupted or the external device might be infected with malware. On the other hand, it is also possible that the device might have some physical damage. To fix the “The file or directory is corrupted and unreadable” error, you can try to run Check Disk or scan your computer for malware or you could also format the destination drive. For more details, refer to each one of the given options below.

Option 1 – Run the Check Disk utility

You can also run the Check Disk utility to fix the error when you connect your USB or external device.
  • In the Windows Search box, type “command prompt” and from the search results, right click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.

Option 2 – Try to format the destination drive

Formatting the drive can also help you resolve the error. To format it, follow these steps:
  • To get started formatting your drive, tap the Win + E keys and then go the access page of the drive.
  • Next, right click on the drive and select Format.
  • After that, uncheck the “Quick Format” option and then format your drive properly.
  • Now once the formatting process is finished, unplug the drive and plug it back in afterwards.
  • Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
  • After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
  • From there, right click on the drive volume and select initialize Disk.
  • Next, select the correct partition type and proceed.
Option 3 – Try scanning your computer for malware using Windows Defender Your computer could be infected with malware which might have triggered the “The file or directory is corrupted and unreadable” error. To fix this, you need to scan your computer using a reliable program like Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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Make START menu full screen in Windows 10
Hello and welcome to another great tutorial from errortools.com. Today we will be making Windows START menu full screen. First introduced in Windows 8.1, the start menu has been shifted from full screen to gadget like in Windows 10 but if you prefer to have it over the entire screen with all of its glory and large icons you can do so and we will be happy to show you how. Press ⊞ WINDOWS and choose settings. Windows 10 Star menu with marked settings iconFrom the settings screen, choose Personalization. Windows 10 settings menu with marked Personalization groupUnder personalization options click on START. windows settings start screen sectionAnd then on the right part click on the button under Use Start full screen to turn it ON windows settings start screen switch for full screenThat's it, your start menu is now full screen.
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Blu-ray player does not recognize the disc
So, you just made some popcorns, dimmed light, relaxed in from of the TV, pressed play on your application and Blu-ray drive can not read your movie. Your movie night failed sadly, but there is hope and in this article, we are going to explore and offer you solutions on what to do when something like this happens so you do not miss another movie night and some hard-earned relaxation. Please note that in this article we are assuming that you are using a Blu-ray player on your PC, so some of the solutions presented are meant only for this case. So the first thing that you are supposed to do is to check the disc itself. You can turn the disc around and visually check the disc for fingerprints and scratches which can be fatal for disc playing, alternatively, you can try to play the same disc on another device and if it fails there also it is not the disc, it is your drive. So if it is no issue with the disc let's see that seems to be a problem with the drive. The common thing that could stop disc reading are cables, check all connections and cables in the back of your device to be sure that everything is plugged in correctly and nicely. After checking cables if the issue persists lens cleaning is the next step. Over time lens from the Blu-ray, the device becomes dirty and dust accumulates on it, there are special cleaning discs on market made especially for this purpose, to clean the dirty lens of optical devices. If you have one put it in and clean your lens. After lens cleaning with a specialty disc, a good idea would be to use compressed air in a can to reduce the dust inside so no excess dust will accumulate quickly again on the lens itself.

So the device is cleaned and checked and still no disc playing?

Update firmware first. In order to accomplish this visit your device manufacturer's website and follow instructions there on how to upgrade firmware. If this did not helped also update or reinstall device drivers. Go to device manager and update drivers for your device by right-clicking on it and choosing update driver. If none of the things helped, go to command prompt as administrator and type in SFC /scannow, leave the process to finish, and reboot.
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