How to Repair Runtime Error 216

Error 0x80004005 - What is it?

Error 0x80004005 is a typical Outlook error. This error code occurs either when sending emails or receiving them. The error message may be displayed in either of the following formats:

‘Sending and receiving reported error "0x80004005": The operation failed.’ ‘This message could not be sent. Try sending the message again or contact your network administrator. The client operation failed. Error is [OX80004005- 0X0004B9-OXOO501].’

Error Causes

There are several causes for the error 0x80004005 such as:

• The Script Blocking Feature Enabled While Using Norton Antivirus
• Spyware
• Viruses
• Registry problems-Missing or corrupt registry keys

It is advisable to repair and resolve error 0x80004005 immediately as it may cause a great deal of inconvenience to you. This error may hamper your ability to receive and send emails from your Outlook account and lower your productivity too as you may be unable to communicate with your peers.

Further Information and Manual Repair

To fix error 0x80004005, you don’t have to wait for the network personnel or be a technical expert yourself. This may be a critical error but the good news is that it is easy to resolve. Here are some effective methods and quick fixes to resolve the error 0x80004005 instantly.

Method 1: Disable Script Blocking Feature in Norton Antivirus

After installing Norton Antivirus on your PC, if you start experiencing the Outlook error 0x80004005, then the best way to resolve it is to simply disable the script blocking feature. However, the downside of this is that by disabling this feature your PC will become vulnerable to viruses and malware.

Method 2: Disable the New-Mail Notification Feature in MS Outlook

If you don’t have Norton Antivirus downloaded on your PC, then try method 2. This method involves disabling the new-mail notification feature in MS Outlook. The error code 0x80004005 is often resolved by switching off this feature. Try it to see if it works. To disable the new-mail feature all you have to do is open your Outlook account and then go to the Tools menu, then go to Options and then select the ‘Preferences’ tab. After that click on the ‘Emails Options’ tab and then simply uncheck the check-box against ‘Display a notification message when new mail arrives’. To confirm changes press OK.

Method 3: Scan for Viruses

The error 0x80004005 may also be triggered due to viral infection or spyware. Such malicious software enters your PC through phishing emails and while downloading files and attachments. You may not be aware of this but your PC may be infected by viruses. It is important you remove them immediately as they can expose you to serious risks including privacy issues, identity thefts, data breaches, and more.

One of the most useful built-in tools in Windows 10 is the Check Disk or CHKDSK utility. It is the one that maintains the integrity of the disk that’s connected to a computer which can be launched using the GUI or graphical user interface and using the command line. There are a lot of things that warrant the running of this built-in utility and one of these things is the readability of the disk. Recently, a number of users reported that they encountered an error when they tried to run the CHKDSK utility – the error states, “Cannot open volume for direct access”. This kind of error in CHKDSK appears each time the command line is launched according to the affected users. As per the users who encountered this issue, they receive the following error messages when they tried running a ChkDsk command:

“C:WINDOWSsystem32>chkdsk /f g: Cannot open volume for direct access. C:WINDOWSsystem32>chkdsk /f f: The type of the file system is NTFS. Volume label is 0529357401.”

To fix the “Cannot open volume for direct user access” error, here are some suggestions that might help. Follow them carefully.

Option 1 – Try running the CHKDSK utility on Boot

On the other hand, you can also try to run the CHKDSK utility on Boot so you can fix the error and recover any damaged segments of the drive.

• Open an elevated Command Prompt and enter this command: chkdsk /x /f /r
• After that, you will a message that says, “Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
• Type Y and tap Enter to schedule a CHKDSK scan once your computer reboots next time.

Option 2 – Try to run the Primary Hard Disk Self Test

The next thing you can do to fix the problem is to run the Primary Hard Disk Self Test by following the steps below.

• You need to boot your computer into the BIOS first.
• After that, go to the Diagnostics tab and select the “Primary Hard Disk Self Test” option. Note that it may be different depending on the motherboard with different manufacturers but they should imply the same thing.
• Now, wait until the test is completed, and then boot your computer normally.

Option 3 – Try to check the hard drive’s health

The next thing you can do to resolve the issue is to check the health of your hard drive using the WMIC utility in the Windows Command Prompt. This utility will check if your hard drive has any problems which resulted in the “Cannot open volume for direct user access” error.

Option 4 – Try to disable various restrictions on your hard drive

You might also want to disable the various restrictions on your hard drive since it is possible that it is encrypted or restricted which explains why you are unable to perform any operations in it and throws the “Cannot open volume for direct user access” error instead. For instance, if you have BitLocker, you can try to disable it and see if it fixes the error or not.

Option 5 – Try to uninstall or disable the Drive Locking feature on your hard drive

You could also look for any Drive Locking feature on your hard drive that tricks disk changes as it might be the root cause of the problem. Thus, if you find one, you need to either uninstall or disable it and then execute a check disk command to resolve the problem.

Option 6 – Try to disable the application service

Disabling the application service can also help you fix the problem. How? Refer to these steps:

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and then hit Enter to open the Services Manager.
• Next, scroll down among the list of services and look for the service related to the security software or disk checker software.
• Once you find it, right-click on that service and select Properties.
• After that, change its Startup type to Disabled and click on the OK and Apply buttons to save the changes made.
• Now restart your computer and don’t forget to enable the service back once the disk check is completed.

Option 7 – Try to use Repair Volume via Windows PowerShell

You could also try to use the Repair Volume using Windows PowerShell. All you have to do is open PowerShell as admin and type the “repair-volume -drive letter <DRIVE LETTER>” command and then tap Enter to run Repair Volume. This should resolve the error.

One of the primary packages that install the Windows Media Player is the Media Feature Pack among other related files that are needed by the associated software products. And one of the essential DLL files in that package is the mfplat.dll file which is needed by various games and streaming services. So if this DLL file goes missing, you will most likely encounter any of the following error messages:

• “mfplat.dll missing”
• “The application failed to start because mfplat.dll was not found.”
• “The program can’t start because mfplat.dll is missing from your computer.”

In other circumstances, the Media Feature Package does not come pre-installed with the main Windows package especially for those who use Windows N, thereby causing the error to pop up. The main cause of this problem is that users who use Windows 10 N do not have the Media Feature pack pre-installed with the installation package. Aside from that, the installation package could go missing after a few Windows Updates or if you have uninstalled it by accident. To resolve this problem, you need to check out each one of the given options below.

Option 1 – Try to enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
• Next, click on Yes if a User Account Control prompt pops up.
• After opening Command Prompt, copy and paste the following command and hit Enter to execute it:

dism /online /enable-feature /featurename:MediaPlayback

• Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 2 – Try installing the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:

• Tap the Windows key + S and then type “about” in the search box.
• From the search results, click on the “About your PC” to open the About tab of the Settings app.
• Afterward, scroll down to the Windows specifications and check your Windows version under Edition.

Note: If you have verified that your PC is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:

• Click this link to download and install the Media Feature Pack from Microsoft’s official website.
• Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
• After that, wait until the request is validated. The download should begin in a few minutes automatically.
• Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
• Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 3 – Try to extract a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.

• Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
• After that, open the windows.old folder and then go to the syswow64 folder.
• Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C:/windows/syswow64.
• Restart your computer and check if the error is now resolved or not.

The error 0x0000001 also known as APC_INDEX_MISMATCH is one of the fatal errors that users encounter upon starting their computers. This error appears when there is a sequence mismatch in the driver or system file when it is disabling or re-enabling Asynchronous procedure calls. The mismatch happens maybe because of a virus or malware attack, not shutting down your computer properly and incomplete installation of the system files. There are many ways to fix this error. The easiest way is to download a repair utility program. The use of these programs perfectly fits those that are not so technical. All you have to do is download the program and install it on your computer. As soon as it is installed, the program will now scan and diagnose your computer for any errors. After it identifies the errors, it will then repair your PC through either manual or automatic tools. To those who are techie and enjoy the manual resolution, you may take advantage of Microsoft’s analyze debug extension which tells you the cause of the error. After determining the cause then you can now start fixing the error. Check if Hardware is functioning properly. If the cause is due to a hardware malfunction, you will have to make sure that all the pieces you are using are working. All the wires should be attached to their respective ports. Not only that, but you also must make sure that before installing the hardware, it is compatible with the Windows version that is installed into your computer. Use Compatible software. If the problem was caused by software or a driver, you can uninstall and reinstall it. Always make it a rule that whenever you install a program or new software to your computer, make sure it is compatible with your operating system and never skip a step during the installation process. You also have to see to it that the program you are installing does not contain any viruses, malware, or spyware that can be harmful to your computer. Update your Drivers Regularly. In most cases though, the cause of the APC_INDEX_MISMATCH error are outdated device drivers. To resolve this, you will have to go to your Control Panel then look for Device Manager. As soon as you are in the Device Manager window, you can now see the different devices running on your computer. You right-click on each device and check the Properties.  In the Properties window, click on the Driver Tab and look for the date when it was last updated. You can then go to the manufacturer’s website and compare the dates. For a new Windows operating system, you no longer have to go to the manufacturer's website though. All you have to do is click on Update Driver and it will automatically search for updates online. Use a Genuine Operating System. There are also cases where the 0x0000001 error won’t allow you to access your computer. In this case, we have to suspect that the problem could be in your Operating system. To resolve this, you can reinstall your Operating System or update your current operating system. Only use a genuine licensed Windows Operating System because this will not only protect you from Malware and Viruses but it allows you to get all the recent update available from Microsoft. Update your Windows 10 regularly by going to Settings > Windows Update > Check for Updates. You may also turn on the Automatic Update by going to the Advanced options is found on the Windows Update Page. You can always get help online but it really helps to know the basics and determining the root cause of the error.

What is Chkdsk Error?

Chkdsk (Check Disk) is a built-in Microsoft Windows O/S utility tool.

This tool is designed to verify the integrity of data stored on the hard drive. In addition to this, it resolves and finds errors that may corrupt and damage stored data on your system and affect your PC’s performance.

This tool is intended to keep your PC’s Windows database clean.

However, this tool has certain limitations. It prevents the hard disk from getting damaged but if it gets damaged and corrupt then this tool is no good. It fails to disk check and repair. As a result, you may come across Chkdsk error pop-ups.

In such an event, it is not advisable to run the malfunctioned Chkdsk utility on your PC as it may damage your system beyond repair making you lose all your valuable data saved on your system.

Solution

Error Causes

Chkdsk errors are triggered by multiple reasons:

• Viruses
• Hard Drive failure
• Registry Corruption Due to Data Overload
• Poor PC Maintenance

Chkdsk errors may cause PC to freeze and lag and also result in data loss as we discussed above.

Further Information and Manual Repair

To avoid serious damages that the Chkdsk error code can cause to your system, it is advisable to fix it. You can either hire a professional or install Restoro. The latter is not just the best way but also a time and money-saving option. It is fast, user-friendly and you can download it for free thus saving hundreds of dollars that you would be paying for professional services.

Why Use Restoro?

Restoro is an advanced PC repair tool embedded with multiple features such as a registry cleaner, anti-virus, system optimizer, and Active X and Class error scanner. It helps resolve practically all types and kinds of PC-related errors including the most notorious ones like the Chkdsk errors.

It has an automated and intuitive interface smoothly integrated with the latest technology that enables this software to scan your entire PC and detect errors in seconds.

With the help of its super functional registry cleaner, Restoro detects errors registry issues triggering Chkdsk errors on your system. It cleans all the unnecessary files like junk files, bad and invalid registry entries, and internet files that are stored in your hard disk and taking a lot of space. It removes the clutter and frees up your disk space and repairs the damaged registry.

It boosts the speed of your system and ensures that programs run smoothly on your PC and there are no hang-ups or system freezes.

The privacy error detector functions as a powerful anti-virus. With the help of this feature, Restoro identifies and scans for viruses and malware infecting your system. These are removed right away.

Restoro is 100% safe and efficient. It has a backup feature that enables users to create backup copies. This is carried for safety purposes. In case you lose your data during the repair of the Chkdsk error, you can always recover and restore the lost files without any hassle.

With some registry cleaners and repair tools you may often have to struggle with compatibility issues but not with this PC Fixer.

Restoro is compatible with all Windows versions. It is simple and very easy to use. From beginners, intermediate to experienced, all levels of users can use it with ease.

Here are the steps to get started:

1. Click here to install Restoro on your computer
2. Once the installation is complete, run the fixer for a scan. You have the option to either scan some portions of the PC or the entire PC.
3. Scanning will take a few seconds
4. Once the scanning is complete, Restoro will display the scan results. This is presented in a comprehensive report showing you errors found including the Chkdsk error and errors related to it.
5. After that, all you need to do is press the repair button to resolve the error(s) promptly.
6. Once the error is resolved, try running the Chkdsk utility again.

What is error code 0x80070103?

When visiting the Windows Update Website or the Microsoft Update Website to download the latest update for hardware drives, you could possibly receive Error Code 0x80070103 when clicking on the update driver. This error code occurs when Windows tries to download a piece of identical hardware for a second time. It could also occur when Windows tries to update a currently installed driver to an unsuitable version of that driver.

Solution

Further Information and Manual Repair

There aren’t many ways to handle this issue. Below are two methods of fixing Error Code 0x80070103.

Method 1:

• Visit the Microsoft Update Website
• After the "scan for updates" is complete, click the Welcome or Custom page.
• Next, click Hardware, in the navigation panel, and then on the tab for "optional hardware Updates", the Update client will display the available updates.
• For the graphics card, scan the second update after which you'll click to select the option that says "do not show this update again".
• Hit the "Review and install updates" button.
• Confirm that the second update for the graphics card is not present, then move on the installing the updates.
• Click on the start button, go to All Programs, and then click on Windows Update.
• Hit the "Check for updates" tab.
• After the "scan for updates" is over, click the"Optional updates" link.
• In the "Select the updates you want to install" section, right-click the update that is not needed and hide them.
• Hit the OK button.
• To install any additional updates that are selected, click "Install Updates". Close Windows Update if no other updates are selected,
• For touch screens, swipe in from the right edge of the screen, tap Search (or point to the upper-right corner of the screen if you're using a mouse, moving the pointer down, before clicking Search). Enter "Windows Updates" in the search box, click Settings, and then click "Check for updates".
• After the scan is complete, click the"Optional updates are available" link.
• Right-click or Tap and hold the update you want to hide, select"Hide update", and then select OK.
• If any other updates are available, save all work in "other programs", then restart the computer to the install updates; otherwise, opt out of the Windows Update window.

Open the search window and type “Windows Update” in the search box.

Method 2:

When trying to repair error code 0x80070103, if you find method one hard to follow, can contact Microsoft directly. Call up the help center number listed on their website, and a technician will be able to walk you through the process of ensuring the updater is not attempting to download multiple copies of hardware or trying to install unusable updates on your computer. Because the Windows Updater is set to a generic method of searching for updates, it may not be set to optimize the personal computer's settings. This is why you must select all of the optional update options and why this process is so long. It may be made easier by having a computer repairs technician walk you through it. However, if you want to automate the process of getting that problem solved, you can use a powerful tool to get the job done.

Action Classic Games Toolbar is another product from Mindspark Interactive Network, Inc. that may claim to relieve users of their boredom with more than 500 online games. The Action Classic Games toolbar is available for download from its official web page and Google Web Store, though it is normally distributed via advertising directly from its website. When installed, it will change your home page and new tab to MyWay.com and start gathering user browsing information while active.

Browsing the internet with Action Classic Games enabled will result in the additional ad and sponsored content placement throughout the browsing sessions. This extension has been flagged as a Browser Hijacker by several top anti-virus applications and is therefore not recommended to keep on your computer.

About Browser Hijackers

Browser hijacking is a type of unwanted program, usually a browser add-on or extension, which causes modifications in web browser’s settings. There are plenty of reasons why you might experience an internet browser hijack; however commercial, marketing, and advertising are definitely the key reasons for their creation. The idea is to force users to visit particular websites which are looking to increase their website visitor traffic and produce higher advertisement revenue. While it might appear naive, these tools were created by vicious people who always look to take full advantage of you, so that they could make money from your naive and distraction. In a much worst case, your internet browser could be hi-jacked to download malicious software that will do a lot of damage to your computer or laptop.

Key signs that your web browser has been highjacked

Symptoms that a web browser is a hi-jacked include: 1. home-page is changed 2. your internet browser is constantly being redirected to pornography sites 3. default search engine is changed 4. you’ll see multiple toolbars in your browser 5. you find numerous ads appear on your browsers or computer screen 6. your browser has instability issues or exhibits frequent errors 7. you’ve disallowed entry to particular websites, including the website of an anti-malware software developer like SafeBytes.

How does a PC get infected with a browser hijacker

Browser hijackers infect computers via malicious email attachments, downloaded infected documents or by checking out infected internet sites. They also come from add-on software, also called browser helper objects (BHO), browser plug-ins or toolbars. Other times you might have accidentally accepted a browser hijacker as part of an application package (usually freeware or shareware). A good example of a well-known browser hijacker is the latest Chinese malware known as “Fireball”, which has attacked 250 million computer systems around the world. It works as a hijacker but can be changed into a full-functioning malware downloader afterward. The presence of any browser hijacker malware on your computer might considerably diminish the web browsing experience, monitor your online activities that result in major privacy issues, create system stability issues and eventually cause your computer to slow down or to a practically unusable condition.

Browser hijacker removal

The one thing you can try to get rid of a browser hijacker is to find the malicious software inside the “Add or Remove Programs” list in the Microsoft Windows Control Panel. It may or may not be there. If it is, try and uninstall it. However, many browser hijackers are hard to get rid of manually. No matter how much you attempt to remove it, it may keep coming back again and again. Besides, browser hijackers could modify Windows registry so it could be very difficult to restore all the values manually, particularly when you’re not very tech-savvy individual. You might opt for automatic browser hijacker removal by just installing and running a reliable anti-malware application. To eradicate any type of browser hijacker from your personal computer, you should download the following professional malware removal tool – SafeBytes Anti-Malware. Together with the anti-malware tool, a PC optimizer, such as SafeBytes Total System Care, will help you in removing all related files and modifications in the Windows registry automatically.

Learn How to Remove a Virus that is Blocking Websites or Preventing Downloads

Malware could potentially cause all sorts of damage after they invade your computer, from stealing your personal information to deleting data files on your PC. Certain malware types modify web browser settings by adding a proxy server or modify the PC’s DNS configurations. In these instances, you will be unable to visit some or all of the sites, and therefore unable to download or install the necessary security software to remove the computer virus. If you are reading this article right now, you might have probably recognized that a malware infection is a reason behind your blocked web traffic. So what to do if you need to download and install an anti-malware application like Safebytes? There are a few steps you can take to circumvent this issue.

Boot your PC in Safe Mode

If the virus is set to run automatically when Microsoft Windows starts, stepping into Safe Mode may block the attempt. Just bare minimum required applications and services are loaded when you boot your computer into Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, follow the instructions below. 1) At power on, hit the F8 key before the Windows splash screen starts to load. This should bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to choose Safe Mode with Networking and hit ENTER. 3) When you are into this mode, you should have online access once again. Now, utilize your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) After installation, do a full scan and let the software program delete the threats it discovers.

Download the security program using an alternate browser

Some malware may target vulnerabilities of a specific browser that block the downloading process. If you are not able to download the anti-malware software program using Internet Explorer, this means the virus may be targeting IE’s vulnerabilities. Here, you should switch over to an alternative internet browser such as Chrome or Firefox to download the Safebytes program.

Make a bootable USB antivirus drive

Another option would be to make a portable antivirus program on your USB stick. Try these simple actions to clean up your affected PC using portable anti-malware. 1) On a virus-free PC, install Safebytes Anti-Malware. 2) Put the pen drive into the clean computer. 3) Double-click on the downloaded file to run the installation wizard. 4) When asked, choose the location of the pen drive as the place where you want to store the software files. Follow the instructions on the computer screen to finish up the installation process. 5) Now, plug the pen drive into the corrupted PC. 6) Double-click the EXE file to open the Safebytes tool right from the thumb drive. 7) Hit the “Scan Now” button to begin the malware scan.

Features and Benefits of SafeBytes Anti-Malware

Would you like to install the very best anti-malware program for your computer? There are various applications in the market that comes in paid and free versions for Windows computers. A few of them are good but there are numerous scamware applications that pretend as genuine anti-malware software waiting to wreak havoc on your computer. You should pick a product that has gained a strong reputation and detects not just computer viruses but other kinds of malware too. While thinking about reliable programs, Safebytes Anti-Malware is certainly the highly recommended one. SafeBytes anti-malware is a trusted software that not only protects your computer completely but is also very easy to use for people of all ability levels. Using its outstanding protection system, this utility will instantly detect and remove the majority of the security threats, including browser hijackers, viruses, adware, ransomware, trojans, worms, and PUPs.

There are numerous amazing features you’ll get with this security product. Listed below are some of the highlighted features included in the application.

Active Protection: SafeBytes gives real-time active checking and protection against all known viruses and malware. They’re highly efficient in screening and eliminating various threats because they’re regularly revised with the latest updates and safety measures. Best AntiMalware Protection: Safebytes is made on the best virus engine within the industry. These engines will detect and remove threats even during the early stages of a malware outbreak. Safe Web Browsing: Safebytes allots all sites a unique safety ranking that helps you to have an idea of whether the webpage you’re going to visit is safe to browse or known to be a phishing site. Light-weight: SafeBytes is renowned for its minimal influence on computer resources and great detection rate of various threats. It works silently and efficiently in the background so you are free to utilize your computer at full power all of the time. 24/7 Customer Support: Support service is accessible 24 x 7 x 365 days via email and chats to answer your questions. To sum it up, SafeBytes Anti-Malware is really great for securing your laptop or computer against all sorts of malware threats. There is no doubt that your PC will be protected in real-time once you put this software program to use. So if you’re searching for the very best malware removal tool out there, and when you don’t mind shelling out some dollars for it, opt for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

To remove Action Classic Games manually, go to the Add or Remove programs list in the Windows Control Panel and select the program you want to get rid of. For web browser plug-ins, go to your web browser’s Addon/Extension manager and select the plug-in you intend to disable or remove. Additionally, it is advised to factory reset your web browser settings to their default state. To be certain of complete removal, find the following Windows registry entries on your system and remove it or reset the values accordingly. Please keep in mind that only advanced users should try to manually edit the registry because removing any single vital system file results in a major problem or even a system crash. Moreover, some malware keeps replicating which makes it tough to get rid of. Doing this malware-removal process in Safe Mode is suggested.

As you know, each one of the Windows 10 versions is priced differently and one of the considered more expensive compared to the Windows 10 Home version is the Windows10 Pro. The good thing is, Microsoft allows its users to upgrade from the Windows 10 Home version to the Windows 10 Pro version at a reasonable cost instead of buying the entire license again. However, upgrading your Windows 10 computer is not always that easy and you might encounter some errors along the way. One of the reported errors you could encounter is an error message that says, “Something happened, and we couldn’t start the upgrade”. This kind of problem is due to the problems with the Microsoft Store or the key authorization and to fix it, there are several options you can check out. You can try to run the built-in troubleshooters such as the Windows Update troubleshooter, Windows Store Apps troubleshooter, or Microsoft Accounts troubleshooter. You could also try to reset the Windows Store cache or re-register the Windows Store app. For more details, refer to each one of the given options below.

Option 1 – Try to run the Microsoft Accounts troubleshooter

Since the Microsoft Accounts troubleshooter is not built-in into the Windows operating system, you can download this troubleshooter by clicking on this link.

Option 2 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “Something happened, and we couldn’t start the upgrade” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

• Tap Win + I keys again to open the Windows Settings panel.
• Go to Update & Security and then go to Troubleshoot.
• Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
• Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset the Microsoft Store cache

As you know, like any other apps, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 5 – Try to re-register the Microsoft Store app via Windows PowerShell

• Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
• Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

• Wait for the process to be completed and then restart your computer.

Option 6 – Try contacting Microsoft

If none of the options worked, you might also want to contact Microsoft for further assistance in fixing the error.

There is various Blue Screen of Death errors that you can encounter as you use your Windows 10 computer and some of these Stop errors have something to do with the win32kbase.sys file. This post will guide you in fixing the BSOD errors related to the win32kbase.sys file.

• A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Win32kbase.sys.
• Your PC ran into a problem and needs to restart. If you would like to know more, you can search online later for this error: win32kbase.sys.
• SYSTEM_SERVICE_EXCEPTION (win32kbase.sys)
• STOP 0x0000000A: IRQL_NOT_LESS_EQUAL – win32kbase.sys
• STOP 0x0000001E:

KMODE_EXCEPTION_NOT_HANDLED – win32kbase.sys

• STOP 0×00000050:

PAGE_FAULT_IN_NONPAGED_AREA – win32kbase.sys

The win32kbase.sys file is a Windows operating system Base Win32 Kernel Driver file located in the System32 folder so if it ends up getting corrupted or if it went missing, your computer will throw up Blue Screen error. To fix BSOD errors that have something to do with the win32kbase.sys file, here are some possible fixes that could help. Worry not for these possible fixes are not complicated.

Option 1 – Run the Check Disk or CHDSK utility

One of the first things you can try to resolve the win32kbase.sys Blue Screen error is running the CHKDSK utility. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f C:

• Wait for the process to be completed and then restart your computer.

Option 2 – Run SFC or System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Restart your PC.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the win32kbase.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing Blue Screen errors related to the win32kbase.sys file. It can be found in the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.