How to Fix Internal Error 2771

Internal Error 2771 - What is it?

Internal Error 2771 is an internal error code associated with Kaspersky Internet Security and Antivirus software. This error pops up when Kaspersky Internet Security software fails to install on your PC successfully.

Installation of the software is interrupted and therefore it ends prematurely. This happens mostly when you try to install a new build on an existing installation.

Internal Error 2771 is displayed in one of the following formats:

Internal Error 2771, Sandbox Feature
or
Internal Error 2771, WholeProduct Feature

Solution

Restoro box imageError Causes

This error may result on your computer screen due to several reasons. Some of the most common underlying causes include:

  • A leftover Registry Key
  • Bad entries from previous Security Package
  • INFCACHE.1 file corrupted
  • Conflicts with other security software installed on your system

Further Information and Manual Repair

To successfully overcome this problem and ensure the successful installation of Kaspersky Internet Security software on your system, try the methods given below.

Method 1- Remove the Leftover Registry Key

Sometimes Internal error code 2771 may appear during installation due to the leftover registry key from the previous Kaspersky software removal.

A registry key is often created when uninstalling the previous Kaspersky version from the PC. This key is left behind even after you reboot your system.

This key is called AVP**_post_ uninstall, you need to delete it to ensure the new version of the Kaspersky program is installed successfully on your PC.  For this, simply go to the start menu and type Regedit in the search bar.

Now navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun and then look here for the registry key called AVP**_post_ uninstall. In order to delete this file, right-click it and then select delete.

Once uninstalled, reboot your PC and then try installing the Kaspersky Internet Security program again.

Hopefully, this will resolve the issue. If the software installs smoothly, then the error is fixed, in case it still persists, then try other methods illustrated below.

Method 2 - Remove the INFCAHCE.1  Corrupt File

Another reason for the error pop-up may be INFCAHCHE.1 corruption.

This file is basically used to store driver information and inf file locations. However, if it contains corrupted information, then you must remove it.

To do this, go to the start menu and type cmd into the search bar. This will open a command prompt. Here type del C:\Windows\infinfcache.1. Now reboot your PC and try installing Kaspersky software on again.

Method 3 - Fix Software Conflict

Security software conflict can also result in internal error 2771 code display. And when this happens, the installation of Kaspersky prematurely ends.

Security software conflict may occur if you have Comodo Firewall installed on your PC. A firewall is known to cause issues with Kaspersky software programs.

The best way to resolve this issue is to uninstall all security software programs on your PC. Once all security software is removed, then install Kaspersky on your system. If the installation is successfully completed, then reinstall the other software again.

Method 4 - Download Restoro

Error 2771 can also result on your computer screen if traces of the previously installed Kaspersky software still remain in the registry despite the program removal. In such an event it is advisable to download Restoro.

This is a cutting-edge and user-friendly PC Repair Tool deployed with an intuitive interface and a powerful registry cleaner. The registry cleaner scans your entire PC in seconds and detects all registry-related problems.

It removes all the bad entries, invalid registry keys, traces of previously uninstalled programs, junk files, and cookies that are known for registry corruption. It takes just a few clicks to perform this process.

Once all traces are removed, you can install the new version of the Kaspersky Internet Security program on your PC without interruption.

Click here to download Restoro and be on your way to resolve Internal Error 2771 on your computer!

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Option 1 – Free up disk space using Storage Sense

The error could be caused by insufficient disk space in your computer and so you need to free up disk space using Storage Sense to fix the problem.
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Note: You can also run the Disk Cleanup tool to free up disk space.

Option 2 – Try to run DISKPART in Command Prompt with administrator permissions

The next thing you can do to resolve the error is to run the DISKPART utility with admin privileges.
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Option 3 – Try to execute the DISKPART clean command

The next thing you can try is to execute the clean command in DISKPART to fix any issues in the disk.
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  • Then execute this command: diskpart
  • The command you entered will initiate the DISKPART utility. Now execute this second command to view all the disk connects or all the partitions on those disks formed: list disk
  • After that, you need to select one command depending on the list command you executed and then execute this third command: select disk #
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  • Once it’s done, try to carry out the DISKPART operation you were trying to execute.

Option 4 – Try to update the USB drivers

Outdated USB drivers can also be the reason why you’re getting the error. Thus, you must update them from time to time. You can install the latest version of the USB driver for your system. But you need to check the manufacturer’s website or guidelines to update the driver according to your system. If it happens that the drivers might not be compatible with the version of the system your laptop is using which is unlikely, you can run the driver software in Compatibility Mode in that kind of situation. To update your USB drivers, follow these steps:
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  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, look for the USB Serial Bus controllers from the list of device drivers displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.

Option 5 – Run the Hardware and Devices troubleshooter or the USB troubleshooter

You can find the Hardware and Devices troubleshooter under the Troubleshooters section of the Windows Settings panel on your Windows 10 PC. You can use this troubleshooter to fix common hardware and external device-related issues without exerting too much effort. If you don’t know where to find it, follow these steps:
  • Tap the Win + I keys to open the Windows Settings.
  • Next, navigate to Update & Security > Troubleshoot.
  • You should see the option for Hardware and Devices on your right-hand side where you can also find the “Rub the troubleshooter” button – click on it to get started.
  • Follow the next on-screen instructions to fix the basic issues of common hardware and external device.
Note: If you want to, you can also use the USB Troubleshooter to fix the problem just go back to the Troubleshoot page where you can find it.
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Fix 0xc000014C Boot Configuration Data error
If you receive the error code 0xc000014C while you boot up your computer, then this post might be of help. This kind of error usually points to the Registry of your computer that might be corrupted. As a result, the operating system was not able to read the BCD file and throws the 0xc000014C error. The error code 0xc000014C is triggered when your computer encounters an error in the first booting sector. You might receive any of these error messages:
“Info: An error occurred while attempting to read the boot configuration data.” with File: as “BootBCD” “File: Windowssystem32configsystem Info: Windows failed to load because the system registry file is missing or is corrupt” “Info: The Boot Configuration Data for your PC is missing or contains errors.”
To fix the error code 0xc000014C when booting your computer, you can check out the suggestions provided below.

Option 1 – Try running System Restore in Advanced Startup Options

Since you probably can’t boot into your Windows 10 computer, you can try to run System Restore again in the Advanced Startup Options.
  • Boot your computer into the Advanced Startup Options screen.
  • From there, you will see some options to troubleshoot when you can’t log in to Windows in the usual way.
  • Now select Troubleshoot > Advanced Options > Command Prompt.
  • After that, type “rstrui” and hit Enter to execute the command which will start the System Restore process.

Option 2 – Try to rebuild the BCD files

You can also try rebuilding the BCD files to resolve error 0xc000014C for corrupted Boot Configuration Data
  • You can start by booting into the installation environment for Windows 10 from an installation media.
  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
    • bootrec /FixMbr
    • bootrec /FixBoot
    • bootrec /ScanOS
    • bootrec /RebuildBcd
  • Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed error code 0xc000014c.

Option 3 – Try restoring the default and uncorrupt Registry Values

This option is a bit tricky as you have to be sure about what you are doing here. However, if you are not sure, you might want to seek out a technician to fix the problem for you. But if you can handle it, then carefully follow the steps below.
  • You have to first physically remove the hard drive of the computer that’s not booting up. You can refer to it as Hard drive 1 and Computer 1, respectively.
  • After that, you need to have another computer which you can refer to as Computer 2, and refer to its hard drive as Hard drive 2. Make sure that this second computer is working properly.
  • Next, you have to attach Hard drive 1 to Computer 2 with the Hard drive 2 attached as well.
  • After that, boot Computer 2 from Hard drive 2 where Hard drive 1 will act as the second storage unit.
  • Then navigate to the following location in the System Partition of the Hard drive 2.
C:/Windows/System32/config/RegBack
  • From there, you have to replace all the files. Once you’re done, shut down your computer and then take out the Hard drive 1 from Computer 2 and put it back to Computer 1 as the only hard drive.
  • Now boot your computer normally and check if the problem is fixed.
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