Logo

How to Fix Error Code 0x80060100 on Your PC

Error Code 0x80060100

Error Code 0x80060100 is an error that relates to the Windows Update process. It most commonly occurs when the Update process runs and cannot be completed, as the system appears to have necessary files corrupted or absent.

Common symptoms include:

  • Inability to begin the Windows Update process
  • Inability to complete the Windows Update process

While it can be frustrating when users are not able to complete their necessary updates for Windows 10, there are several solutions that are available to fix the problem at hand. Some of the methods that can be used are simple and accessible, even for beginners, while advanced methods of resolution are also available for users who are more confident in their abilities.

Error Code 0x80060100 appears on Windows 10 and earlier versions of the Windows operating systems. In most cases, the steps to resolve the problem remain the same, regardless of the system on which the error appears. This error code is also related to Error Code 0x800b0100, which appears in similar circumstances.

If the solutions below are not successful in resolving Error Code 0x80060100 on your machine, you may need to get in touch with a qualified repair technician who can assist you in the resolution of the issue at hand. Any repair technician used should be familiar with the needs of the Windows 10 update process.

Solution

Restoro box imageError Causes

The primary cause for the appearance of Error Code 0x80060100 on a Windows machine is that the Update files have had damage to them or are found to have elements missing that are necessary for the completion of the Update process.

Further Information and Manual Repair

If Error Code 0x80060100 has appeared on your Windows operating system as you are attempting to download, install, or run Windows Update, there are several steps that you can take to attempt to resolve the error. Some of these methods require advanced knowledge or skills, so if you are not confident in your ability to undertake the steps below, contact a qualified Windows repair technician to assist you in the process.

Here are the best ways to resolve Error Code 0x80060100:

Method One: Run the Troubleshooter for Windows Update

As you attempt to run the Windows Update process and experience difficulty, there is a tool that will usually appear on the screen called the Windows Update Troubleshooter. This process can scan the files being used for the update process and attempt to fix the errors on its own, retrieving or repairing any damaged files as it comes across them.

In most cases, this step on its own will resolve Error Code 0x80060100 on a computer. However, if you are still unable to run Windows Update after using the Troubleshooter, you may need to run a disk repair tool before proceeding.

Method Two: Restart Your Computer

In some cases, Error Code 0x80060100 can be resolved simply by restarting the computer that is affected by the error. Even if this step is not successful on its own, restarting after each of the other methods can allow necessary changes to take place and refresh the progress of the Windows Update process.

Method Three: Use the DISM Tool

This method requires some skill and knowledge of your operating system. To use this tool, follow the steps below:

  • Step One: From the right side of the screen, use your mouse to swipe inward and select the “Search” option.
  • Step Two: When the search box appears, enter in the words “command prompt".
  • Step Three: From the results that appear, right-click on the “Command Prompt” option, then choose the option to “Run as Administrator.” An administrator password may be required at this point.
  • Step Four: In the window that comes up, enter in the following words, hitting the “Enter” key after each:
    • Dism.exe /online /cleanup-image /scanhealth
    • Dism.exe /online /cleanup-image /restorehealth
  • Step Five: Type in “exit” to close the prompt window and hit the Enter key.
  • Step Six: Attempt to run the Windows 10 Update process again, restarting your computer as needed beforehand.

If the methods above are not successful in the resolution of Error Code 0x80060100, a qualified Windows repair technician may be able to assist you.

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Fix 0X800F080C Error in Windows 10
Error 0X800F080C is tied to corrupted system files and .NET framework issues. In this article, we will focus on how to fix it starting first with .NET fixes and then moving to system-related ones. Follow the guide step by step so you can fix this error fast and easily.

.NET issues

As previously stated 0X800F080C error can occur due to issues with .NET framework, 3.5 framework to be more precise and there are two ways we can fix this error. Follow the guide below as presented:
  1. Install .NET 3.5 framework from Windows features

    First thing is to try and install the framework from Window features itself. Sometimes installation and activation of .NET 3.5 in other ways can result in this error. To install it do the following: Press ⊞ WINDOWS + R to open the run dialog Inside run type in appwiz.cpl and press ENTER to open up the Programs and Features menu Inside the Programs and Features menu click on Turn Windows features on or off. Check the box associated with .NET Framework 3.5 (this package includes .NET 2.0 and 3.0) Press OK Click on YES and wait for the package to be installed then reboot your PC
  2. Run the .NET Repair Tool

    If the previous step was not successful or you already had .NET 3.5 installed then run the troubleshooter in order to fix issues. Go to the official Microsoft .NET framework repair tool website here and download it. Once downloaded install the tool and follow onscreen instructions.

Corrupted system files

If the previous solution has not provided you with results then you have system file corruption that needs to be fixed. Move from one solution to another as presented below:
  1. Run SFC scan

    SFC scan is a built-in Windows tool for solving corrupted system files issues, it is fully automated and does not require from the user any kind of knowledge or information. To run it and scan the system do the following: Press ⊞ WINDOWS + X to open the secret menu Left-click on the command prompt (admin) In command prompt type SFC /SCANNOW and press ENTER Wait for the process to finish, do not interrupt it and once it is done, restart your computer
  2. Run DISM scan

    DISM scan is similar to SFC scan but it tackles different types of system file corruption and it is recommended to run it also after SFC has been completed. Please note that for DISM scan to be successful you will need a stable internet connection since DISM will replace corrupted files with new ones downloaded from Microsoft. To run it do the following: Press ⊞ WINDOWS + X to open the secret menu Left-click on the command prompt (admin) inside command prompt type: exe /online /cleanup-image /scanhealth followed by ENTER, then type: Dism.exe /online /cleanup-image /restorehealth also followed with ENTER. Leave scan to finish and reboot your PC
Read More
Managing the Local Users and Groups
As you know, Windows PowerShell is a useful command-line utility in Windows 10 that can be used to manage the Local Users and Groups which affirms the multiuser operating system principle of Windows 10. Although there are other GUI-based utilities used to manage the Local Users and Groups, there are some system administrators that would still like to use the command-line utility to manage these Local Users and Groups. So in this post, you will be guided on how exactly you can manage the Local Users and Groups using PowerShell on your Windows 10 computer. To get started, refer to the options provided below to manage both the Local Users and Groups using Windows PowerShell.

Option 1 – Manage the Local Users via Windows PowerShell

  • You need to first open Windows PowerShell as an admin. To do that, just tap the Win + X keys and select the Windows PowerShell (Admin) option.
  • After opening PowerShell, you need to execute the “Get-LocalUser” cmdlet so that you can find all the details about all the local user accounts in your computer which would include the Account Name, Enabled status, as well as description.
Note: On the other hand, you can also get the customized data about several objects that are related to your account. For instance, if you want to check when was the last time the Local account’s password was set, then you need to execute the “Get-LocalUser -Name root | Select-Object PasswordLastSet” cmdlet. Thus, the structure for this cmdlet is “Get-LocalUser -Name root | Select-Object *”. Here are the objects you can use to get different sorts of data:
  • AccountExpires
  • Description
  • Enabled : True
  • FullName
  • PasswordChangeableDate
  • PasswordExpires
  • UserMayChangePassword
  • PasswordRequired
  • PasswordLastSet
  • LastLogon
  • Name
  • SID
  • PrincipalSource
  • ObjectClass

Option 2 – Manage the Local User Groups using Windows PowerShell

  • Like what you did earlier, open Windows PowerShell as admin and then execute the “Get-LocalGroup” cmdlet so you can get all the information about all the groups of all the local user accounts.
  • Now if you want to create a new Local User Group, just execute the “New-LocalGroup -Name <NAME OF THE GROUP> -Description '<ENTER THE DESCRIPTION OF THE GROUP HERE>'” cmdlet.
  • And if you want to add Local User Accounts to a specific group, just execute the “Add-LocalGroupMember -Group '<NAME OF THE GROUP' -Member ('NAME 1','NAME 2','<ROLE>') -Verbose” cmdlet. You could also use the “Get-Localuser -Name john | Add-LocalGroupMember -Group '<NAME OF THE GROUP>'” cmdlet for the same purpose.
  • If you want to display all the User Accounts of a specific group, just use the “Get-LocalGroupMember –Group ‘ ’” cmdlet.
  • Now if you want to remove a local user account from a group, all you have to do is use the “Remove-LocalGroupMember -Group '<NAME OF THE GROUP>' –Member <NAME OF THE LOCAL USER ACCOUNT>” cmdlet.
Read More
Create BlueTooth shortcut on desktop
If you have a BlueTooth device on your computer, you know that each time you need to receive or transfer the file you need to find the icon in the system tray, right-click on it and choose the desired option. But there is a simpler solution, create a Bluetooth icon on the desktop so it is always easy to access. Open File Explorer by pressing ⊞ WINDOWS + E Go to C:\Windows\System32 Find fsquirt.exe Right-click on it and choose copy Go to the desktop and right-click, choose paste Rename the file to Bluetooth And, you are done!
Read More
Steam updates including storage management
Valve has released a big update to its online store and distribution platform Steam. Among typical bugs fixing and making the user experience a little more fluid, we have received some major updates as well. Please take note that you need to update Steam itself to the latest version in order to get new features.

steam libraryStorage management Page update

The storage management page has received a complete redesign and UX overhaul and it is now much easier to manage your game libraries and create new ones. The page itself looks and feels a little console more like but thanks to that it offers a much easier and clearer look and feel. steam storage managerAnother thing with the Steam store management page is the ability to move installation files from one location to another. Let’s say that you have two or more hard disk drivers in your machine and that you have SSD that you use for running stuff since it is fast and larger and slower one for storage. Now you can easily and quickly move one installation from one to another in order to take advantage of your faster SSD for quicker LOAD game times without making a new installation.

Steam Download page improvements

The download page has also received some love from Valve by enabling us to now see the installation progress. So far on the download page of Steam, you would only get download progress but it has been updated to show installation progress after download as well now making it more straightforward and giving you a general idea of how much more time there is to wait in order to start gaming. steam download pageAlso, you can now drag and drop items in the download bracket to reorder download orders or place them as active downloads to start downloading right away.
Read More
How to Fix Error 421

What is the Error 421?

Error 421 is a common SMTP (Simple Mail Transfer Protocol) Outlook error message. MS Outlook is one of the best and popular email applications widely used by PC Windows users for sending and receiving emails within and outside workplaces. It is most commonly used in offices by professionals for faster communication. This error may occur while sending and receiving emails on the server. The error 421 messages is displayed in either of the following formats:
“An unknown error has occurred: Server error 421” "Could not send your message. Error 421" 421 4.2.1 : (DYN:T1) http://postmaster.info.aol.com/errors/421dynt1.html 421 4.3.1 Out of disk space for temp file 421 4.3.2 All server ports are busy 421 Downstream server error 421 Fork failed 421 Greylisting enabled, please try later “An unknown error has occurred. Subject ‘Testing’, Account: ‘pop.charter.net’, Server: ‘mail.charter.net’, Protocol: SMTP, Server Response: ’421 Message rejected’, Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67”

Solution

Restoro box imageError Causes

Some common causes for this critical Outlook error are:
  • PST storage size exceeds 2GB file size
  • Improper ISP settings
  • Slow internet connection
  • PST file corruption
  • Trojan attack and viral infection
This is a critical Outlook error that should be resolved timely. If you delay, it may cause you a great deal of inconvenience. The error code 421 hampers your ability to access your email account, send and receive emails, add new contacts, view emails, calendar entries, and journals. In other words, it just brings your email activities to a standstill locking you out of the account.

Further Information and Manual Repair

To resolve this error code on your system, you don’t always have to hire a professional or call the network personnel to do the job. It may be a critical error but the good news is that it is quite easy to fix. Even if you don’t have technical expertise, you can still repair it. Here are some of the best methods to repair this issue on your system:

1. Change the Server Settings to its Maximum Limit

Try changing your server settings. Here set the inbound connections limit at the maximum limit.
  • To do this, open the Microsoft Exchange Server Administrator utility. The access path of this utility will vary depending on the installation procedure used to set up Exchange Server.
  • Once you open the MS Exchange Server Administrator utility, click the ‘Connections’ icon in the left side navigation pane. Now double click the internet mail service icon in the right side pane. As you click it, the Properties window will open.
  • Now click the ‘Connections’ tab in the Properties window and then click the ‘Advanced’ button. This will open the configuration window.
  • Here reset the number for ‘Maximum Number of Inbound Connections’ to a high number, its maximum limit. After changing the settings, close all open Exchange Server Administrator program windows to successfully complete the process.
After the process is complete, try accessing your Outlook email account again; if it works, then that’s great the error 421 is resolved. However, if it doesn’t, then the problem could be related to viral infection.

2. Download a PST Repair Tool

If the cause of the error is PST files corruption, then not only will you be locked out of your email account, you are also at risk of losing all the data stored in your email account. However, the best way to resolve the error and ensure full data recovery is to download a reliable PST repair tool. By running a PST repair tool on your system, you can resolve the error 421 right away. It recovers your data, repairs corrupt and damaged PST files.

3. Scan Your PC with Restoro.

If viral infection and Trojans are causing the error 421 to pop up on your system, then it is recommended to download and scan your PC with Restoro. This is an advanced, intuitive, and user-friendly PC fixer. It is not just an antivirus but also a system optimizer and a registry cleaner. Unlike common antivirus software that only removes viruses and simultaneously slows down the system’s speed, Restoro removes all types of malicious software on your PC including malware, spyware, Trojans, and viruses, and also boosts the speed of your PC significantly. It is safe, easy to operate, and a quick fixer. It is compatible with all Windows versions. Click here to download Restoro and resolve error 421 today!
Read More
Firewall is preventing or blocking connections
As you know, the Windows Firewall is designed not just to protect your computer from viruses and malware, and other security threats but it’s also designed to block any program from accessing the internet. Users are given the option to block both inbound and outbound traffic for any apps on their computers. However, this kind of option can often lead to not being able to access the internet. In such cases, when you try to run the Windows Firewall Troubleshooter or the Windows Network Diagnostic troubleshooter, it will throw an error message that says, “Windows Firewall is preventing connections to your computer. The Windows Firewall rule HSS DNS Leak Rule may be blocking your connection”. If you are in this kind of scenario, then you’ve come to the right place as this post will guide you on how exactly you can fix this error. When you encounter this kind of error, there are several options you can check out to fix it. You can try to allow an app or feature through the Windows Firewall or uncheck the HSS DNS leak rule in both private and public. For more details, refer to the suggestions provided below.

Option 1 – Try to allow an app or feature through Windows Firewall

The first thing you can do to get rid of the error is to allow a feature or app through the Windows Firewall. To do this, follow these steps:
  • Open the Windows Defender Security Center.
  • From there, select the Firewall and Network Protection option.
  • Next, click on the “Allow an app through firewall” option and then click on the “Change Settings” button and make sure that you have administrative privileges.
  • After that, select the app or feature you want to allow through the Firewall from the menu. You also have the option to manually add the app by using the “Add an App” option.
  • Then select the between the type of network an app can access such as:
    • Private Network will allow the app to connect to the internet only at home or work.
    • Public Network will allow the app to connect to the internet from anywhere, including Public WiFi hotspots.
  • Once done, restart your computer and see if it fixed the error or not.

Option 2 – Try to uncheck the HSS DNS leak rule in both private and public

The next thing you can do to fix the error is to uncheck the HSS DNS leak rule in both private and public. You can do this by following these steps:
  • Open the Windows Defender Security Center.
  • From there, select the Firewall and Network Protection option.
  • After that, click on the “Allow an app through firewall” option and then click on the “Change Settings” button and make sure that you have administrative privileges.
  • Next, scroll down until you see the HSS DNS leak rule in both private and public option and then uncheck it.
  • Now restart your computer and check if the error is now gone.
Read More
Fix File Explorer stuck on Working on it…
One of the most useful utilities on a Windows 10 computer is the Windows File Explorer. It is undeniably one of the File Managers out there full of features on all the platforms. However, it is not without its issues and one of the most common ones most users encounter is when you are trying to open a folder or a location on File Explorer and it displays a message saying, “Working on it…” as it tries to load the content of that location or folder. This kind of issue mainly occurs to computers that run on an HDD although that doesn’t mean that it can’t happen to other computers that run an SDD. And so if the File Explorer on your Windows 10 computer keeps getting stuck on the “Working on it…” message along with a green animation bar moving very slowly while loading the contents of the folder, then it’s best if you follow the options given below to resolve this problem.

Option 1 – Try deleting the contents of the Automatic Destinations folder

  • Tap the Win + R keys on your keyboard to open the Run utility.
  • And then type “%AppData%MicrosoftWindowsRecentAutomaticDestinations” and hit Enter to open this location.
  • From there, select all the files and tap the Shift + Delete key combination.
  • After that, you will get a prompt that will ask you if you want to delete all the files permanently, just click on Yes. This will delete all the Quick Access cache.
  • Now check if you can now open a folder or a location without the “Working on it…” message.

Option 2 – Try to rebuild the Search Index

  • First, open the Indexing Options using the Search bar.
  • Next, click on the appropriate listing, e.g. Users folder.
  • After that, click on the Advanced button. This will open a mini-sized window and from there, go to the Index Settings tab.
  • Then click on the “Rebuild” option under the Troubleshooting section.
  • Now click on OK after the rebuilding is completed. This should rebuild the search index for all the files and thus, fix the File Explorer stuck on the “Working on it…” message.

Option 3 – Try to optimize the folder for General Items

You might also want to try optimizing the folder for General Items as it can help the File Explorer to load the contents faster.
  • Just right click on the folder that takes time to load the contents in it and is showing the “Working on it…” message.
  • After that, click on Properties to open the Properties mini window.
  • From there, go to the Customize tab and click on the drop-down menu to “Optimize this folder for” under the “What kind of folder do you want?” section and then select General Items.
  • Then check the checkbox with a label that says, “Also apply this template to all subfolders” and click on the OK button to save the changes.
  • Restart File Explorer and check if the problem is now fixed or not.

Option 4 – Try performing a System Restore

Running System Restore can also help you resolve whatever issue that’s causing the “Working on it…” message. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
Read More
Disable password asking in Windows 10
To turn password login in Windows 10 you will need approximately one minute of your time. So let's do it fast and efficient Press ⊞ WINDOWS + X to open the secret menu keyboard with windows and x markedClick on command prompt (admin) Windows menu command prompt adminType in command prompt following:
powercfg /SETDCVALUEINDEX SCHEME_CURRENT SUB_NONE CONSOLELOCK 0
press ENTER
powercfg /SETACVALUEINDEX SCHEME_CURRENT SUB_NONE CONSOLELOCK 0
press ENTER And you are done! Next time when you open your laptop from sleep you will no longer need to type in the password.
Read More
Stop the Hotspot from Turning off
As you know, Windows 10 is equipped with a Mobile Hotspot feature that allows users to share the existing internet connections to other devices over Wi-Fi. However, one of the downsides to this feature is that it does not stay on if there are no devices connected to it for over five minutes. In other words, if there are no devices connected to the mobile hotspot for five minutes, it will turn off automatically. Thus, if you want the mobile hotspot to stay turned on, then you’ve come to the right place as this post will walk you through how to stop the Mobile Hotspot from turning off in Windows 10. There are two scenarios tackled in this post wherein the Mobile Hotspot feature turns off automatically and where the hotspot disables when there is no internet connection. To remedy these scenarios, you can try turning off the power saving feature or use a PowerShell command to change the “PeerlessTimeoutEnabled” settings or increase the Mobile Hotspot idle timeout settings. You could also increase the timeout period when a cellular connection is not available or disable the Wi-Fi and network adapter power management options. For detailed instructions, refer to each one of the given options below.

Option 1 – Try turning off the power saving feature

The first solution you can check out is to turn off the power-saving feature. To do so, follow these steps:
  • Open the Settings app and go to Network & Internet and from there, click on the Mobile Hotspot option.
  • Next, toggle the “Share my Internet connection with other devices” option.
  • After that, toggle the “When no devices are connected, automatically turn off mobile hotspot” option.

Option 2 – Execute a command in PowerShell

The next option you can try to keep the mobile hotspot turned on is through a command in PowerShell. To get started, follow these steps:
  • Tap the Win + X keys and select the “Windows PowerShell (Admin)” option.
  • Next, execute the following command to make sure that the Mobile Hotspot stays on even when no devices are connected to it:
powershell -windowstyle hidden -command "Start-Process cmd -ArgumentList '/s,/c,net stop "icssvc" & REG ADD "HKLMSYSTEMCurrentControlSetServicesicssvcSettings" /V PeerlessTimeoutEnabled /T REG_DWORD /D 0 /F & net start "icssvc"' -Verb runAs"
  • After the command is executed, here is what the script is doing in the background:
    • It stops the Mobile Hotspot service (icssvc).
    • It navigates to this registry path (HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesicssvcSettings) and creates a DWORD key named “PeerlessTimeoutEnabled” which has a value of 0.
  • It then restarts the Mobile Hotspot Service (icssvc).

Option 3 – Try increasing the Mobile Hotspot idle timeout settings

Another option you can try is to increase the idle timeout settings of the mobile hotspot. In case you don’t know, the default timeout when there’s no active connection is about five minutes. So if you don’t want to keep it on always but want to keep it on longer than five minutes, then this option is for you. All you have to do is change the same key (PeerlessTimeout) as mentioned above, at a different location. In fact, you can change it to a maximum of 120 minutes. To give this a try, follow these steps:
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKLMSystemControlSet001ServicesICSSVCSettingsPeerlessTimeout
  • From there, change its value to anywhere between 1 up to 120.
  • Once done, exit the Registry Editor and restart your computer.

Option 4 – Try increasing the timeout period when a cellular connection is not available

There are many times when you want to connect devices so it becomes part of the network. And as pointed out, the Mobile Hotspot turns off automatically when there is no internet or mobile data but when you use a registry setting, you can change any value between 1 and 60 inclusive.
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKLMSystemControlSet001ServicesICSSVCSettingsPublicConnectionTimeout
  • From there, set the value of the “Timeout” key between 1 and 60.
  • After that, close the Registry Editor and restart your PC.

Option 5 – Try to disable the Wi-Fi and Network adapter in Power Management options

As you know, the Wi-Fi adapter and the network devices have properties that will turn off when on battery and when it’s not used for a long time so you can try to disable these options.
  • Tap the Win + X + M keys to open the Device Manager.
  • Next, expand the list of Network devices and select the Wi-Fi adapter.
  • After that, go to the Power Management tab and make sure that anything related to power saving should be turned off. This will ensure that none of the network devices will turn off the Mobile Hotspot or trigger anything that will do that.
Read More
Can't Connect to Blizzard Battle.net App
Blizzard is one of the most beloved game company which brought some of the most and greatest titles in PC gaming. Blizzard has released its own launcher in which you can launch games, sadly sometimes launcher does not want to work and fails to connect. If this happens to you be sure to:
  1. Reset your network devices to make sure your router hasn't become flooded with data.

    Power cycling your modem and router allows them to reset and re-establish a connection to your ISP. Follow these steps to completely power cycle the devices in your network connection:Note: If your modem has a battery backup, you will need to take the battery out or use the reset button on the modem.
    1. Shut down all computers connected to the modem/router.
    2. Power down and unplug the modem and the router if you're using one.
    3. Allow to sit for 60 seconds unplugged.
    4. Plug in and turn on the modem and router, and allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
    5. Start the computer and allow it to completely boot up.
  2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.

    If you're experiencing issues with your low-speed or wireless internet connection, follow the steps below to troubleshoot the problem.
    1. Try plugging your computer directly into your modem.
    2. Shut down other programs that access the internet, such as other games or download programs.
    3. Satellite, mobile phone, and WiMax internet connections are not stable connections and may cause further connection issues when playing Blizzard games. If possible, consider switching to a more stable connection.
  3. Update your drivers and operating system to resolve any compatibility issues.

    Out-of-date drivers and operating systems can cause a variety of issues and are one of the first things to check when a game is having problems. The instructions below will help you check and update your drivers.
    • Even new computers can have out-of-date drivers and operating systems because updates are released routinely.
    • Some games and programs might run fine on a system with old drivers, but outdated drivers can still create technical issues with specific games or programs.
    • Check our supported video cards articles to make sure your hardware is compatible:
    Refer to the steps below to update drivers and software for your operating system.
  4. Release and renew your IP and flush your DNS to resolve any network conflicts.

    1. While on the desktop, press Windows Key and type CMD.
    2. Right-click Command Prompt and select Run as administrator.
    3. Type ipconfig /release in the command prompt.
    4. Wait a few seconds for a reply that the IP address has been released.
    5. Type ipconfig /renew in the command prompt.
    6. Wait a few seconds for a reply that the IP address has been re-established.
    7. Type ipconfig /flushdns in the command prompt.
    8. Close the command prompt and attempt to make a connection.
  5. Close all other applications to resolve software conflicts and free up resources.

    Before trying the steps below, close unnecessary programs and restart your computer. Identify Problematic Startup Items
    1. Press Ctrl+Shift+Esc to open the Task Manager.
    2. Click More Details.
    3. Select the Startup tab.
    4. Right-click on each item and select Disable.
    5. Restart the computer.
    If this resolves the issue, enable the startup application one at a time to determine which one is causing the problem. You will need to restart between each application you enable. Note: To re-enable startup applications, follow steps 1-4 and select Enable.
  6. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.

    1. Close Blizzard processes.
      1. Press Ctrl + Shift + Esc to bring up the Task Manager.
      2. Click the Processes tab.
      3. Select all Agent, Blizzard Battle.net desktop app, and game processes, and click End Process.
    2. Navigate to the folder containing the Battle.net directory:
      1. Press Windows Key + R to open the Run dialogue.
      2. Type C:\ProgramData\ into the Open field and press Enter.
    3. Delete the Battle.net folder.
    4. Run Battle.net and update the game to see if the issue persists.
    If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time.
    Note: The above steps may cause the Blizzard Battle.net desktop app to forget game install locations. If your games can’t be found, you will see Install on the Blizzard Battle.net desktop app game tab instead of Play. To find your installation, click Locate this game or run the game launcher.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status