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How to Fix CPU Not Compatible Error Message On Windows 10

CPU Not Compatible – What Is It

Some users wanting to upgrade to Windows 10 from Windows 7 or Windows 8.1 experienced errors with installation. One of these errors is CPU Not Compatible. When you click and run the “Get Windows 10” from your system tray bar, you’ll receive the “CPU is not compatible with Windows 10” error. When this happens, it might be good to check if there’s a bug or if your NX feature (a requirement for the Windows 10 installation) is enabled.

Solution

Restoro box imageError Causes

The “CPU is not compatible with Windows 10” error normally occurs when:

  • NX feature is not enabled
  • You experienced the Windows 10 bug

Further Information and Manual Repair

To successfully upgrade to Windows 10, your CPU must support Physical Address Extension (PAE), SSE2, and NX features. If any of these features are not activated on your system, it’ll cause the CPU not compatible error. However, some users still reported experiencing this error even though their CPU has these features activated. Normally, this is due to the bug that Windows acknowledged.

If any of these two scenarios apply to your computer, the following methods will help you fix the problem:

Method 1 – Check for bugs

The bug applies to some Windows 7 and Windows 8.1 systems. The bug occurs when the “Get Windows 10” app fails to recognize CPUs as being compatible. This produces a false negative result with a message, “Here’s why Windows 10 cannot be installed on this PC: The CPU isn’t supported”. To fix this bug, Microsoft released an update.

Unfortunately, the patch update (KB2976978 for Windows 8/8.1 and KB2952664 for Windows 7 SP1) to fix the bug may not be automatically downloaded to your computer. If this is the case, you need to verify first if the patch was installed correctly. To do this, follow the steps below:

  1. Click ‘Start’ and type in View Installed Updates. The “View installed updates” icon should appear. Click the icon.
  1. Go to the Search bar (Top right portion) then type the patch name for your system. Make sure that you type the correct patch name for your system since Windows 7 and Windows 8/8.1 have different names. If you find the patch, it means it’s already installed. You can now upgrade to Windows 10 without the CPU not-compatible error.
  1. But, if you can’t find it you need to install the patch manually.
  1. Go to Windows Update then click the “Check for Updates” button.
  1. Browse through the available updates and look for KB2976978 for Windows 8/8.1 or KB2952664 for Windows 7 SP1
  1. Download the right patch. You may need to reboot your system once it’s done.
  1. The downloaded patch should be applied after a day or two with the Windows Task Scheduler. Once the patch is applied, you can now upgrade to Windows 10.

Method 2 – Check CPU features and activate them if needed

A major requirement for Windows 10 upgrade is for the CPU to have Physical Address Extension (PAE), SSE2, and NX features enabled on your system. If you receive the CPU not compatible error, one possible cause is that any of the mentioned features are not available OR not enabled on your system. Here’s how you can fix this:

  1. Verify if your CPU supports the three instruction sets. You can use software that provides information like this. If all three are available, proceed to the next step.
  1. Go to your computer’s BIOS. To do this, reboot your computer. You will need to press a key specific to your computer’s manufacturer (usually it’s F12, F8, F2, or DEL).
  1. Look for the NX (No Execute Bit) settings. This is normally found in the “Advanced Configuration” menu, or something similar to this. Just take note that the NX setting can be named differently in BIOS. Some other names include EDB (Execute Disabled Bit), EVP (Enhanced Virus Protection), Execute Disabled Memory Protection or No Excuse Memory Protect.
  1. Once you’re in the NX settings, make sure that it’s enabled.
  1. Exit the BIOS and SAVE your changes.
  1. Boot your computer normally, then try upgrading to Windows 10 again through the “Get Windows 10” app found in the system tray.

Method 3 – Force enabling NX Bit

If changing the settings in your BIOS doesn’t do the trick, your final option is to force enable the NX bit in your Windows system. However, this is only applicable IF and ONLY IF your CPU does support it. To force enable NX bit, do the following:

  1. Click Start and go to command prompt (Type “cmd” – no quotes) and press enter.
  1. Copy and paste the text below to the command prompt.bcdedit.exe /set {current} nx AlwaysOn
  1. Execute the command. You will need to reboot your computer once this is done.
  1. Download and install Windows 10

Method 4 – Use a trusted automated tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.

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DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess

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Best AntiMalware Protection: By using a critically acclaimed malware engine, SafeBytes offers multilayered protection that is designed to catch and remove viruses and malware that are concealed deep inside your computer system. Real-Time Protection: SafeBytes gives round-the-clock protection for your computer limiting malware attacks instantly. This utility will always monitor your PC for suspicious activity and updates itself regularly to keep abreast of the latest threats. Safe Browsing: Safebytes allots all websites a unique safety score that helps you to get an idea of whether the website you’re about to visit is safe to view or known to be a phishing site. Fast Multi-threaded Scanning: SafeBytes’s virus scan engine is one of the fastest and most efficient within the industry. It's targeted scanning tremendously increases the catch rate for viruses that are embedded in various computer files. Light-weight Tool: SafeBytes is a lightweight and easy-of-use antivirus and anti-malware solution. As it uses minimal computer resources, this application leaves the computer’s power exactly where it belongs to: with you. Premium Support: You will get 24/7 technical support to quickly resolve any issue with your security tool. SafeBytes will keep your computer safe from most advanced malware threats automatically with hardly any input needed from you again. Now you may understand that this software does more than just scan and remove threats on your PC. If you’re trying to find a comprehensive anti-malware program that’s still simple enough to use, SafeBytes Anti-Malware is exactly what you will need!

Technical Details and Manual Removal (Advanced Users)

If you don’t want to use a malware removal software and prefer to get rid of CinematicFanatic manually, you may do so by going to the Windows Add/Remove Programs menu in the Control Panel and delete the offending program; in cases of web browser plug-ins, you could remove it by going to the browser’s Add-on/Extension manager. It is also recommended to factory reset your web browser settings to their default state. Lastly, check your hard drive for all of the following and clean your registry manually to get rid of leftover application entries after uninstallation. Please note that only professional users should try to manually edit the registry because removing any single critical system file leads to a serious problem or even a system crash. In addition, some malware is capable of replicating itself or preventing its deletion. It is advised that you do the removal process in Windows Safe Mode.
Files: %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Sync Extension Settings\bpkmogbhibhnpebcaipnknfkgibdheoc %LOCALAPPDATA%\Google\Chrome\User Data\Default\Local Extension Settings\bpkmogbhibhnpebcaipnknfkgibdheoc %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Local Extension Settings\bpkmogbhibhnpebcaipnknfkgibdheoc %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\bpkmogbhibhnpebcaipnknfkgibdheoc %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\bpkmogbhibhnpebcaipnknfkgibdheoc %LOCALAPPDATA%\CinematicFanaticTooltab %UserProfile%\Local Settings\Application Data\CinematicFanaticTooltab Registry: HKEY_LOCAL_MACHINE\Software\CinematicFanatic HKEY_LOCAL_MACHINE\Software\Wow6432Node\CinematicFanatic HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller CinematicFanaticTooltab Uninstall Internet Explorer
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Delete large System Error Reporting files
In case you don’t know, Windows contains a feedback mechanism that generates error reports from hardware and software problems. These reports are temporarily stored in the system and send them back to Microsoft so that it can find solutions to the reported problems and fix them in the upcoming updates.  However, as time goes by, these reports actually take a lot of space in your computer which is why end-users like you are free to delete them with the help of the new Free Up Space feature in Windows 10. As useful the Free Up Space feature may be, there are times when you won’t be able to use it for some reason which is why in this post, you will be guided on how to use alternative ways in deleting very large System queued Windows Error Reporting file, some of which may run in Gigabytes. Every time the Windows Error Reporting or WER sends out an error file and looks for a solution, the WER server at Microsoft sends out a solution instantly. And if the solution is under investigation or is unknown, then you will be notified about it right away and will be asked for more details. As mentioned, even though the Free Up Space feature in Settings will be able to clear the error reporting files, there are instances when it won’t be able to delete very large System queued Windows Error Reporting files. Alternatively, there is an option to delete these files using the Disk Cleanup Utility. Feel free to select which option you’d like to use to get rid of Windows Error Reporting Files.

Option 1 – Delete Windows Error Reporting Files via Settings

  • Go to Settings.
  • From there, go to System > Storage > Free Up Space and then click on it to launch it.
  • Afterward, give it some time to populate all the files and folders. Once it’s done, select “System created Windows Error Reporting files” to mark its checkbox while leaving the other options unchecked.
  • Next, click on the Remove files button to delete all the Windows Error Reporting files from your computer.

Option 2 – Manually delete the Windows Error Reporting Files

  • Tap the Win + E keys to open File Explorer.
  • Next, enable the Hidden Files view from the menu.
  • Then go to C:/ProgramData/MicrosoftWindowsWER.
  • From there, you will see various folders like LocalReportArchive, ReportArchive, ReportQueue, and Temp.
  • Open each one of the aforementioned folders and delete the archive files. Note that these files will have names similar to “00c58c1f-b836-4703-9bcf-c699ca24d285”.
Note: If you are not able to delete any of these files, you have to take ownership of the folder. To do so, refer to these steps:
  • Right-click on the folder and then select Properties.
  • Next, click on the Edit button in the Properties window and click OK to confirm if you got a User Account Control elevation request.
  • After that, select user/group from the permission windows or click on the Add button to add another user or group. It would be best if you add “Everyone” to give permission.
  • Then check “Full Control” under the “Allow” column to assign full access rights control permissions.
  • Now edit the permission to Full Control for “Everyone”.
  • Click OK to save the changes made and then exit.
On the other hand, if you do not want to go through all these troubles in deleting the Windows Error Reporting files, you can just disable it especially if it already becomes a daily annoyance as the files generate every day and their sizes are mostly gigabytes. And besides, there are times when these files do not make it to the Microsoft WER server and end up only occupying a lot of space for nothing.
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How to Fix the Error Code 28

Error Code 28- What is it?

The error code 28 is a driver error. This is one of the many device manager error codes. When this error occurs on your computer, the following message is displayed:

“The drivers for this device are not installed. (Code 28)”

Another driver device error message you might encounter is error code 41. 

Error Causes

Error 28 occurs because of unsuccessful device driver installation. This usually happens when you try to update new drive versions on your system. It is advisable to repair this error right away as it can hamper your ability to use certain hardware. For example, if error 28 occurs due to the unsuccessful installation of the USB driver, then it if not fixed and resolved it may prevent you from using hardware devices. Unsuccessful driver installation means you either didn’t install it properly or your computer has registry issues. If it’s the registry then you must fix it without any delay because it can expose your PC to serious threats like system crash and failure. To avoid such inconvenience, repair it.

Further Information and Manual Repair

When it comes to repairing the error code 28, here’s what you can do: Simply go to the control panel and click on the Device Manager option:
  • In the details pane with the list of devices, locate the device for which you want to reinstall the driver software.
  • Double click on it to open the properties dialog box.
  • Now click on the driver tab and then click update driver.
After updating, try using that device again if it doesn’t work and shows the error code 28 on your computer screen then this means the underlying cause is the registry.
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