USB ports, just like any other ports, also comes with a power rating. The default power output of a standard USB port is 0.5 amperes and if you notice, mobile phones charge slowly on USB ports which explains why. There are times when Windows may throw an error or warning that says, “Power surge on the USB port”. This kind of error occurs when a connected device tried to draw more power and the error comes as a part of that notification so when you select it, it will say,

“A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device”.

To easily fix the problem, you can try to disconnect the device and click on Reset and if you click on Close, the port will not work until you unplug it and then restart your computer. On the other hand, if disconnecting the device did not resolve the problem, you can try running the Hardware & USB troubleshooter or use a USB hub. You can also try to reinstall, uninstall or roll back the USB drivers or run the OEM diagnostics. For more information, refer to each one of the potential fixes provided below.

Option 1 – Try to run the Hardware & USB troubleshooter

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Note: You could also try to run the USB troubleshooter as it could also resolve the problem.

Option 2 – Try to use a USB hub

If you’ve encountered the error on a specific device, then it is possible that the device requires more voltage. To fix this error, you can try to use the same device on another computer and if you still got the same error, you might want to use a USB hub that comes with its power source. USB hubs come with high-speed charging ports that should be able to supply the power needed for the device.

Option 3 – Update, rollback or reinstall the Universal Serial Bus Controller driver

If updating the drivers of the device did not fix the “The device is not ready” error, you can try to update, rollback, or reinstall the Universal Serial Bus Controller drivers instead of using the Device Manager. Refer to the following steps:

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.

Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.

• Restart your PC and then click the “Search automatically for updated driver software” option.

Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Try running OEM Diagnostics if you have any

If the laptop or desktop computer you are using is a branded one, OEMs usually include software to diagnose issues in the computer like the USB port error. So if you have this software, try to run it for diagnosis and use any given suggestions to fix the error.

If you are trying to update your Windows 10 computer but encounter the Windows update error 0x80244019 instead, read on as this post will help provide you some possible fixes to resolve the problem. This kind of Windows Update error is usually caused by your Windows Update settings or the Windows Update components. Many users who encountered this error reported that the update fails with the said error which keeps them from enjoying the latest features that the Windows Update brings. In such cases, some of the common culprits for this Windows Update error are the Windows Update settings, Windows Update configuration, third-party antivirus programs, and so on. To resolve this error, you can check out the options provided below.

Option 1 – Restart your computer and try installing the Updates again

You can restart your computer and then try installing the updates once again. There are instances when a simple restart resolves Windows Update errors. Aside from that, it would also be better if you make sure that your internet connection is working and that it’s stable. And so after you restart your computer, check for updates once again and see if you’re still getting the error or not.

Option 2 – Try to change the Windows Update settings

You might also want to try tweaking the Windows Update settings. This will prevent other Microsoft products from being updated and besides, you can always turn the option back on afterward. To change Windows Update settings, follow these steps:

• Tap the Win + I keys to open Settings.
• Next, go to Updates and Security and click on the Advanced Options.
• From there, turn off the “Get me updates for other Microsoft products when I update Windows” option.

Option 3 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x80244019. To run it, Refer to these steps:

• Tap the Win + I keys to open Settings.
• From there, click Update and Security and go to the Troubleshoot section.
• Next, select Windows Update and click the “Run the troubleshooter” button and wait until it’s finished, and then try to run Windows Update again.

Option 4 – Try to disable the third-party antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. There are times when you encounter Windows Update errors like 0x80244019 due to interference of third party antivirus programs. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 5 – Try to manually install the Windows Updates

Windows Update Error 0x80244019 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

• Go to Settings and from there go to Update and Security > View Update History.
• Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
• After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 6 – Restart some Windows Update services

The first thing you have to do is to restart Windows Update-related services. Refer to the steps below to do so.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net stop bits

• After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
• Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.

net start wuauserv net start bits

 Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update. Now try to update your computer again and see if the error is fixed or not.

Socket Error 10060 - What is it?

Socket Error 10060 is basically a connection time-out error. This error occurs when the remote FTP server does not respond to CuteFTP. This time-out error occurs after an FTP session is established but even the server doesn’t respond. The error message is displayed in the following format:

‘Connection timed out. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond.’

Solution

Error Causes

Socket Error 10060 may occur due to multiple reasons including:

• Blocked port
• Data connection incorrect settings
• When the web proxy connection setting does not allow enough time to receive a response from the destination website and therefore the connection is timed-out.
• Registry issues
• Viral infection

Further Information and Manual Repair

Here are some of the best and quick DIY methods to resolve Socket Error 10060 on your PC.

Method 1: Troubleshoot the Web Proxy Connection

This method is workable and effective if Socket Error 10060 occurs only when the web proxy service is used. To execute it, here’s what you need to do: install the Winsock Proxy Client on your PC. Disable the web proxy settings under the LAN settings on the Connections tab of the internet options. Once you disable the settings, then try to go to the website that you giving you the error. If the site is accessible, the error is resolved.

Method 2: Increase Web Proxy Time out Settings

If disabling the web proxy settings doesn’t work, then try increasing time-out settings. To do so, you will also have to modify the registry. Remember serious problems may occur if you modify the registry incorrectly.

• Here’s what you need to do, click start, run and then type Regedit in the dialogue box.
• Navigate to the following registry subkey: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesW3ProxyParameters.
• On the right side of the Registry Editor, right-click Request TimeoutSecs and then click Modify.
• Click decimal, they type the number of seconds that you want the proxy service to wait until the session times out.
• To confirm changes, click OK.
• Now restart WWW publishing service by going to start, run and type cmd. Click OK to continue.
• Type net stop iisadmin/y and then press enter. After that type net start iisadmin /y and then press enter. Test the new settings by going to the website that displayed the Socket Error 10060 message.

Method 3: Switch from Passive Mode to Active Port Mode

This method is effective if the error occurs due to incorrect data connection settings. CuteFTP uses passive mode by default so to ensure the error is resolved, you may have to switch from passive mode to active port mode. To make this switch, open the site manager and then click once on the name of the problem website. Now on the Type tab change the data connection type to use the port.

Method 4: Configure Firewall Settings

Sometimes the error may also occur due to Firewall.  To resolve, configure Firewall settings to allow FTP protocol.

Method 5: Download Restoro

Whether the error occurs due to viral infection or registry issues, it is advisable to download Restoro. This is an advanced and multi-functional PC fixer embedded with multiple utilities like antivirus and a registry cleaner. The registry cleaning utility removes junk files, cookies, and invalid entries damaging the registry. It cleans, repairs, and restores the registry while the antivirus removes all types of viruses like spyware and Trojans in seconds thereby resolving socket error code 10060. It is safe, user-friendly, and compatible with all Windows versions. Click here to download Restoro today.

One of the most common hardware issues with any PC usually has something to do with the hard drive so if your hard drive experiences some errors, you could end up losing a lot of important information that’s stored in your computer. This is why Windows provided users with the CHKDSK utility which helps in looking for bad sectors on the drive. However, there are times when the CHKDSK utility could also face issues like the following error:

“Failed to transfer logged messages to the log event with status 50.”

According to security experts, this error is most likely due to the hard drive or RAM being in a “Read-only” state. It could also be due to some physical issues with the hard drive. On the other hand, it could be that the system is prevented from creating logs by some drive, service, or malware. To fix this error, you have to check if the hard disk is writable. You could also try to run the CHKDSK utility in Safe Mode or you could also check the physical status of your hard disk or external drive.

Option 1 – Check if the hard disk is writable

Although the CHKDSK utility checks for bad sectors in the hard drive, it also has to create logs of the result. And as states in the error message, the CHKDSK utility is not able to log the logged messages. This kind of error occurs when the log can’t be written to an installation disk. You can find the log in this location, “C:WindowsSystem32LogfilesSrtSrtTrail.txt”. Now you have to check if the drive writable by following these steps:

• Log in as administrator and right-click on the system drive.
• Select Properties and then go to the Security tab. Here, check if you are allowed to modify the drive. If not, click on Edit (as an administrator).
• Now edit the permissions for the SYSTEM and Administrators group. Note that these are the only default settings for these two groups or usernames.
• Then click on the Apply button save the changes made and exit.

Option 2 – Run the CHKDSK utility in Safe Mode

You could also try to run the CHKDSK utility in Safe Mode as this might solve the error.

• Boot your computer in Safe Mode.
• Next, open Command Prompt with admin privileges.
• Then type and enter this command to execute it: chkdsk c: /f /r
• Wait until the process is completed and boot your computer normally and then run the CHKDSK utility again and check if the “Failed to transfer logged messages to the log event with status 50” error is now fixed.

Option 3 – Try to check the hard disk or external drive physically

If the first two options didn’t work, you might want to check the physical status of your hard disk or external drive as the problem could root from there. You can try to tighten the wires that connect the hard disk to the motherboard. However, if it doesn’t help, you should seek out assistance from a hardware technician.

Microsoft store is ready and prepared for Windows 11 official release on October 5^th and it is coming with some surprises. It has officially confirmed that many open source and free applications will be in it like Opera, VLC, discord, Libre office, etc. It seems that Microsoft wants to place its store as one place to go for all of your software needs. Another great surprise is the coming of Epic games store implementation. It was officially confirmed but not explained in detail, will we have Epic store opened in Windows store or we will only get installer as a package we will see but this is some great news. As for how it states now, it seems that the Windows store aims to eliminate searching the web for applications and bring them all into one environment with reviews and ratings so you know which one to install and use. It also features a great search engine to find proper applications for your needs. The new store will come to Windows 10 as well but after all Windows 11 has been mostly released and adopted. So expect it via update in two or three months' time. It would be great if some larger companies decide to join MS stores like Autodesk, Adobe, the Foundry, etc so you can install everything you need from it but one can only hope.

Error Code 38 – What is it?

Error Code 38 is a device driver error that users encounter on any Windows 2000 operating system and its following versions.

It occurs when the peripheral device that you connect to your PC cannot be accessed due to an inability of the Windows system to acknowledge the driver as a previous record of the driver being loaded is found in its memory.

It is a common error that users come across and appears on your PC with the following message:

“Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)”

Solution

Error Causes

Error Code 38 is prompted when incomplete program files are left in the Windows system which damage or corrupt its files. There are various factors that contribute to this, some of which are:

• An incomplete program installation
• An incomplete program uninstallation
• Hardware is not removed properly
• System recovery from viruses
• An improper system shut down

The above triggers are very likely to create incomplete files within the Windows registry thereby leading to its damage and corruption.

This is especially true in the case of your PC when it has recovered from viruses when using anti-virus software. The anti-virus in its effort to remove the virus also could remove the files which contain them thereby increasing the risk of the error code.

These damaged files can severely impact the health of your PC and are imperative to fix it immediately to prevent further problems.

Further Information and Manual Repair

Although this error code may pose serious problems for your PC, thankfully, it is very similar to other PC driver errors and thus is an easy one to get rid of. Here are various methods that you can use to get your PC running smoothly again.

Method 1 – Restart your PC

The easiest method you can use to solve your PC error code is to simply restart your PC. It may be that the error prompted upon connecting the device you have connected is merely a temporary problem, and upon restart, will resume functioning smoothly.

Method 2 – Run the Troubleshooting Wizard

If restarting your PC does not help, you will have to find the exact nature of the problem by running the troubleshooting wizard for the device and then address the problem accordingly. To do this, proceed with the following steps:

1. Run Device Manager on your PC
2. Click on the program under the installed programs that is creating problems for you
3. Click on the ‘General’ Tab
4. Click ‘Troubleshoot’
5. Upon opening, the Troubleshooting Wizard will ask a series of questions regarding the error. Answer the questions and follow its directions for solving the error code.

After following the directions of the Troubleshooting wizard, make sure to restart your PC for the changes to take effect. Now check if your device is still causing problems.

Method 3 – Use System Restore

If the error persists, you can use system restore to eliminate the problem. Here is how to do so:

1. Log in using an Administrator account
2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
4. Select the last Windows to restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
5. Click ‘Next’ on the confirmation window to proceed
6. Restart your PC after restoration is complete

By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help resolve the error code.

Method 4 – Manually uninstall and reinstall the device driver

If using system restore does not work either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem.

This would be necessary since the remaining incomplete files due to a partial removal or installation of programs are responsible for the error code. By uninstalling and reinstalling the device driver program, it would lead to the completion of the files.

You can do this by firstly logging in as Administrator and opening Device Manager. Select the device that is causing the problem and double click it; make sure that the peripheral is connected properly to the PC.

Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 5 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming especially when you would have to resort to your hardware user manual.

Using a program such as DriverFIX can save you a lot of time and frustration in having your device to work properly on your computer.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 38, or any other driver-related errors for that matter.

It also has the added advantage of being able to backup and restores your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly.

Click here to download DriverFIX to fix Error Code 38 quickly and effectively!

In case you don’t know, Windows 10 supports installation and use of a number of removable devices which includes plug and plays mouse, keyboard, and other USB-based devices. But this could actually pose a threat to the integrity of a computer system and thus, some organizations pose a restriction in using these kinds of devices. the restriction on these devices is also useful especially if you keep on leaving your computer idle and someone tries to mess it up by plugging in a removable device. In such situations, the restriction will defend the user against data theft. Thus, in this post, you will be guided on how you can prevent the installation of removable devices on your Windows 10 computer. There are two options that can help you in preventing the installation of any removable devices on your computer – you can either try to use the Registry Editor or use the Group Policy Editor instead. Follow whichever option you want to use the instructions given below but before you start, don’t forget to create a System Restore Point first.

Option 1 – Prevent installation of Removable Devices via Registry Editor

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsDeviceInstallRestrictions
• From there, look for a DWORD named “DenyRemovableDevices” and set its value to “0”. On the other hand, if you can’t find this DWORD, just simply create it and set its value to 0.
• Once done, exit the Registry Editor and reboot your PC to apply the changes made.

Option 2 – Prevent installation of Removable Devices via Group Policy Editor

Keep in mind that the Group Policy Editor is not available in the Home Edition of the Windows operating systems. Thus, if you are using one, just stick to the first option, otherwise, proceed to the following steps.

• Tap the Win + R keys to open the Run utility and type “gpedit.msc” and click OK or tap Enter to open the Group Policy Editor.
• After that, go to this policy setting: Computer ConfigurationAdministrative TemplatesSystemDevice InstallationDevice Installation Restrictions
• Next, look for the “Prevent installation of removable devices” entry and once you find it, set it as “Enabled”. From this window, you should see the following description of this policy setting:

“This policy setting allows you to prevent Windows from installing removable devices. A device is considered removable when the driver for the device to which it is connected indicates that the device is removable. For example, a Universal Serial Bus (USB) device is reported to be removable by the drivers for the USB hub to which the device is connected. This policy setting takes precedence over any other policy setting that allows Windows to install a device. If you enable this policy setting, Windows is prevented from installing removable devices and existing removable devices cannot have their drivers updated. If you enable this policy setting on a remote desktop server, the policy setting affects redirection of removable devices from a remote desktop client to the remote desktop server. If you disable or do not configure this policy setting, Windows can install and update device drivers for removable devices as allowed or prevented by other policy settings.”

• Then click the Apply and OK buttons to save the changes made.
• Now restart your computer to save the changes made. This should prevent the installation of any removable devices in your Windows 10 computer.

Finally, some good news for Blizzard entertainment after tons of bad stuff happening around it regarding lawsuits and people layoffs. Diablo 2 has become the most-watched game on Twitch after its official release and sold copies are on a satisfactory level. For people not familiar with recent events, the state of California has sued Blizzard for various things including discrimination and offensive behavior. Later Blizzard executives were caught shredding some evidence and things just started to go to worse from there. After much drama, many people believed that this is the end for Blizzard entertainment and that they would not be able to recover from this since the community has sided with California and Blizzard has received a large punch as many subscribed WOW players have left the game. Things are not so grim as they were looking as their Diablo 2 remake has made moderate success despite being released in these troubling times and there are rumors of Overwatch 2 planned release date as of the first quarter of 2022.

Spending a large amount of time working or gaming in front of the computer can take a toll on your health. And as someone who indeed spends a large amount of time in front of the computer, I would like to share some insights about how can you be happy and healthy at the same time by incorporating some practices and habits.

Get good chair

This is first on the list because it matters the most. A proper sitting chair is essential for back health. If your budget allows it, do yourself a favor and get an anatomic sitting chair or gaming chair with lumbar support. It costs but it is worth it.

Learn to sit properly

As the important chair is, sitting properly is also as important as much. Your spine believe it or not is a very important part of your body and you need to take care of it. Sadly long periods of sitting sessions are bad for muscles around the spine that could reflect on the spine itself. Keep your back straight and keep your head not down nor up, place it in a position like when you are walking so the spine that is going from your head is in line with the spine on your back.

Stretch

By medical standards, each hour of sitting should be accompanied by a stretch session since sitting itself is placing too much pressure on certain muscles and blood circulation is lowered. Changing leg position and doing just a little stretch each hour can be really beneficial for your health in long run.

Take breaks

Yes, playing games is fun and most of the time we do not want to stop playing, especially if we are winning but taking breaks is essential for your personal health. Old saying goes that overdoing anything is bad and this applies true even to things that we do for pleasure and relaxation. Take periodic breaks to stretch, stand up and maybe even walk just a little.

Drink water

During long work hours or long gaming sessions, it is not uncommon that we are so focused on our activity that we forget to take our water intake. Approximately 2liters of water per day is needed for an adult person to function properly during that day and if you spend long times in front of a PC do not forget to drink water.

Do not neglect your daily tasks

As enjoyable as it is gaming can make us forget about our daily tasks, do not neglect your life and your tasks. Remember, gaming is only OK if it does not interfere with the daily things that you need to do. Do not postpone going for groceries because of gaming, do not switch shower for another level in the game. Do all of the things you must do first and then sit and game.

Take care of yourself mentally

Having mental health is as important as having a physical one. Playing games is fun, but playing games with someone is even better, do not forget to socialize and invite some friends so you can share some fun times together. Also, detach yourself from outcomes that will come because of gaming, this is very important for gamers that do a lot of PVP games and get annoyed and angry when they lose or when some other player is talking trash. Remember, gaming is for you to relax and enjoy, not to stress you.

One of the most useful tools in the Windows 10 operating system is the Windows Media Creation tool. This tool is used to download and install the latest version of Windows 10. However, there are times when you might encounter some issues while using this tool. One of these issues is the Error code 0x80072F76 – 0x20016. If you encounter this error, you will see the following error message during setup:

“We’re not sure what happened, but we’re unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support – Error code: 0x80072F76 – 0x20016.”

This kind of error in the Media Creation tool could be due to an interrupted download or unstable internet connection, and many more. To fix it, you can run the Windows Update troubleshooter or try using another browser to download the tool to another location. You can also try changing the DNS or the ISP connection or use the Windows 10 Update Assistant as well as delete the $Windows.~BT & $Windows.~WS folders. Check out the given suggestions below to fix the Media Creation Tool Error code 0x80072F76 – 0x20016 in your Windows 10 computer.

Option 1 – Try to run the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error Code 0x80072f76 – 0x20016, you can run the Windows Update troubleshooter to resolve it. To run the Windows Update troubleshooter, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Try using a different browser to download the tool to another location

You could also use another browser in downloading the tool and place it in a different location on your computer but if you do not have another browser, you can just install one and then download the same tool to another location like the Desktop.

Option 3 – Try to change the DNS

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC and then check if the Media Creation tool error is fixed.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Try to change the ISP connection

There are times when the connection to the Microsoft servers is interrupted due to some glitch or it could also be blocked by your Internet Service Provider or ISP. To rule out this possibility, you can try to change your computer’s internet connection and then see if it fixes the problem.

Option 5 – Try to use the Windows 10 Update Assistant

There’s another tool you can use as an alternative to the Media Creation tool. It is called the Windows 10 Update Assistant. This tool can also help you download and install Windows updates seamlessly.

Option 6 – Try to delete the $Windows.~BT and $Windows.~WS folders

From time to time, the Windows Update files also get corrupted which can cause some problems and conflicts when downloading and installing a Windows Update. To fix this, you need to delete the $Windows.~BT & $Windows.~WS folders in your computer.