RealOnlineRadio removal Guide

If you are a gamer, you might have encountered either the CID HANDLE CREATION or VIDEO TDR ERROR errors with an error code of 0x00000016 as you play a game. These kinds of Stop errors have something to do with the Graphics card driver. It could be that your Graphics card driver needs to be updated or it may be corrupted. Whichever the case is, you can try fixing this error using the given solutions below but before you proceed, make sure to create a System Restore Point first so that you can easily roll back to the previous state of your computer in case something does not go as expected.

Option 1 – Try checking if your graphics card is enabled and update it as well

Although the problem is quite massive, the fix could be as simple as enabling the graphics card if it turns out to be disabled. There might be some strange reason why your graphics card disables itself. Thus, the best and first option you can try is to check if the graphics card is enabled or not. To do so, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• After opening the Device Manager, look for your graphics card option among the list of device drivers. Once you found it, check if it is enabled or not. If it’s not enabled, you should see a gray arrow pointing downwards. Right-click on the card and select Enabled.
• Next, right-click on the graphics card once more and click on the Update Driver Software option and then click on the “Search automatically for updated driver software” option.

Option 2 – Reinstall the Graphics card drivers

• Tap Win + R to open Run then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
• From there, look for the Display adapters and uninstall each one of the graphics card drivers by right-clicking on them and selecting the Uninstall device option.
• After uninstalling the graphics card drivers, close the Device Manager and tap Win + R to open Run once again.
• After that, type “appwiz.cpl” in the field and hit Enter to open Programs & Features in the Control Panel.
• Next, look for any program that’s related to your GPU manufacturers like Nvidia, AMD, or Intel. Right-click on any GPU-related entry and click on Uninstall to uninstall them and then follow the next on-screen instructions that appear afterward.
• Now restart your computer.
• Once your computer has restarted, go to the GPU manufacturer’s website and download the latest driver version for your graphics card model and then install it.
• Restart your computer once again. That should fix the problem.

Option 3 – Try reinstalling the game

If updating and reinstalling your Graphics card driver didn’t help, then you can try to reinstall the game where you’re getting the CID HANDLE CREATION or VIDEO TDR ERRORS.

Option 4 – Uninstall the programs you installed recently

Chances are, some programs that you just installed might be the one that’s causing the BSOD error. Thus, you need to uninstall the program to resolve the problem.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it. In addition, you might also want to check the hardware components of your computer that might not support the operating system itself. You can disconnect all the external devices like USB drives, scanners, printers, etc., and then reboot your PC. After that, add the devices again one after the other and check if the BSOD error is now fixed or not.

Option 5 – Try disabling your monitor’s Sleep functionality

There are times when the Sleep functionality of your monitor can also cause BSOD errors like CID HANDLE CREATION or VIDEO TDR errors. There are also times when the graphics card is running in the background and the display goes to sleep and then it’s turned back on but you encounter this kind of Blue Screen error. This is why you can try to disable your computer monitor’s Sleep mode.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like CID HANDLE CREATION or VIDEO TDR errors. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 7 – Try to run the Chkdsk utility

Running the CHKDSK utility might also help you resolve the CID HANDLE CREATION or VIDEO TDR errors. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

If you are trying to run or starting a program on your Windows 10 computer and you suddenly get an error message saying, “Error 1061 The service cannot accept control messages at this time”, read on as this post will show you what you can do to fix the problem. This kind of error pops up since the Application Information Service does not respond to the requests to raise applications to Administrator in Windows 10 like the Task Manager, Service updates, and so on. Thus, you won’t be able to run or open apps and will only get stuck with this error. The “Error 1061 The service cannot accept control messages at this time” message is a type of network error that typically occurs when there is a temporary mismatch between the requested control and the state of the service to be controlled. It’s most likely that the service is in a state of start-pending, stop-pending, stopped or it may already be used by another user which explains why this error message suddenly appears. You can encounter this error message on any Windows operation. Here are some of the most common occurrences:

• Debugging a Windows service
• Starting Task Manager
• Starting Registry Editor
• Starting Firewall
• Starting services.msc
• Starting dsm.exe
• Updating services
• Asking for file permissions, etc.

According to Microsoft MSDN, the error occurs because:

“There is a temporary mismatch between the requested control and the state of the service to be controlled. The service may be in a state of start-pending, stop-pending, or stopped. Wait a few minutes, then retry your operation.” If after a few minutes, the error still appears, then you may have to follow the options prepared below.

Option 1 – Try to restart the Credential Manager Service

• Go to the Start menu.
• Then type in “services” in the search box.
• From the search results, right-click on “Services” and select the “Run as Administrator” option.
• Next, look for the Credential Manager Service in the Services window.
• Once you found it, double-click on it to open its Properties. From there, you need to click on the Stop button.
• After that, set the Credential Manager Service to “Automatic” and click on the Start button to restart it.

Option 2 – Try to start the Application Information Service

You can also try starting the Application Information Service to fix the “Error 1061 The service cannot accept control messages at this time”. Just open the Windows Services Manager and make sure that Application Information Service is Started. And if you find that it’s already started, you need to restart it.

Option 3 – Try killing the IIS Worker Process via Task Manager

• Tap the Ctrl + Alt + Del keys and select the Task Manager.
• Next, click on More details to expand the Task Manager and then look for the IIS Worker Process entry which should be displayed in the list under the Processes tab. From there, you can see it in the Background processes. Once you find it, kill its process.
• You can also try to look for the “w3wp.exe” entries and end its process. if you find many entries, right-click on some of them and select the End task option from the context menu.
• Now restart your PC. That should fix the problem.

If you encounter an error saying, “error accessing the registry” when you try to merge a registry key on your Windows 10 computer, you’re not alone as some users also experienced the same problem. According to these users, they encounter the error after they’ve re-installed their Windows version and tried to open a .reg file. Based on the reports, this error could occur if the registry file does not have administrative privileges. Meaning to say, the program does not have the necessary permission to merge the .reg file. This is common with fresh installs as well as reinstalls. Moreover, this kind of issue could also occur due to system file corruption. Whichever the case may be, here are some troubleshooting tips you can check out to resolve the error.

Option 1 – Try to import the .reg file with admin privileges

As pointed out, the error may be due to a lack of admin privileges. It could be that the Registry Editor does not have admin privileges to merge the registry file. This is common with new Windows installations especially since the Registry Editor hasn’t been opened before. So you need to import the .reg file again and this time, with admin privileges.

• Tap the Win + R keys to open the Run dialog box.
• Then type “Regedit” in the field and tap the Ctrl + Shift + Enter keys to open the Registry Editor with admin privileges.
• A User Account Control or UAC prompt will appear where you have to click Yes to proceed.
• After opening the Registry Editor, go to File > Import using the ribbon bar at the top.
• Next, use the import menu to go to the location of the file you were trying to merge. Once you’ve found it, click Open to merge it with your current registry. This should fix the problem. If not, refer to the next options below.

Option 2 – Try performing a System Restore

Running System Restore can also help you fix the error when accessing the Registry. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
• Once the next startup is complete, you have to merge or import the file again and see if the error is now fixed or not.

Option 3 – Try to perform repair install by creating a Windows 10 installation media

• Click this link and then click the Download Tool Now button.
• Next, click the “Use the tool to create installation media (USB flash drive, DVD, or ISO file)…” option and follow the next given instructions on the screen.
• Now select the ISO file option in step 5.
• After that, you should now have an ISO file.
• Next, go to the location where you’ve downloaded the ISO file.
• Then right-click on the Windows 10 ISO file and select the Open with option and then select File Explorer.
• Now click on “setup.exe” and follow the next instructions that appear on the screen. When asked, you have to select either Nothing (clean install) or Keep personal files only option. Take note that you must not select the “Keep personal files, apps, and Windows settings since it doesn’t really work.

Option 4 – Try running the System File Checker Scan

As mentioned, the error when accessing the Registry might be caused by file corruption. And that’s where the SFC scan comes in. The SFC or System File Checker scan could detect and automatically repair damaged system files. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Now restart your computer.

Recently, a number of users reported that their Google Chrome browser does not remember any accounts, login sessions, as well as passwords. So if you are one of the users who experience the same problem, then you’ve come to the right place as this post will guide you on what you can do your Chrome browser does not save passwords, remember accounts and login sessions in Windows 10. This issue in Chrome could be caused by a lot of factors. It is possible that there is a setting in Chrome that prevents the browser from saving any data. It is also possible that the Google Chrome profile or the Cache folder for Chrome has become corrupted. Moreover, a third-party antivirus program could also be blocking the browser’s functionality in saving data. Whatever the cause is here are some suggestions you could follow that will help you fix the problem but before you do that, you can try to update your Chrome browser to its latest version first. If it didn’t work, then proceed to the given options below.

Option 1 – Try to clear browser cache

• Open your Google Chrome browser.
• After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
• Now select every checkbox that you see and click on the Clear data button.
• Then restart your Chrome browser and check if you can now complete the download again.

Option 2 – Try to delete the cache files for Google Chrome

The next thing you can do is to delete Chrome’s cache files or its store information which helps it in loading cached webpages faster when you pull them up. However, if it turns out that the cache files are corrupted, then it’s no wonder why Chrome is unable to save passwords. To fix this, you can try to delete the cache files for Google Chrome webpages and you can do it by following these steps:

• First, open Google Chrome.
• Next, open this address in Chrome – chrome://settings/clearBrowserData
• After that, go to the Advanced tab and select all time as well as the first four options.
• Now click on the Clear data option and then restart the Chrome browser once the cache has been cleared.

Option 3 – Try allowing Google Chrome to keep local data

If the option to keep local data is disabled in Google Chrome’s settings, it won’t be able to store local data in the browser. Thus, you need to enable it by following these steps:

• Open Chrome and enter this address – chrome://settings/clearBrowserData
• After that, drag the toggle button off for the “Keep local data only until you quit your browser” option.
• Once done, restart Google Chrome and check it fixed the problem or not.

Option 4 – Try to enable the setting that offers to save password

As you know, a lot of websites offers users a choice to save a password and you can also do the same with the Chrome browser. You just have to enable this particular setting by going to the address, chrome://settings/passwords. From there, drag the toggle button for the setting Offer to save passwords, off.

Option 5 – Try to create a new profile for Chrome

If your user profile in Google Chrome ends up getting corrupted, it is most likely the reason why Chrome is unable to save passwords. Thus, you need to create a new user profile. How? Follow the steps below.

• First, click on the account icon located at the top-right corner of the profile.
• Next, go to the Manage People section and select Add Person > Add.
• After that, enter the details to add the new account and then restart Chrome.

Option 6 – Reset Chrome

Resetting Chrome can also help you fix the problem. This means that you will be restoring its default settings, disabling all the extensions, add-ons and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:

• Open Google Chrome, then tap the Alt + F keys.
• After that, click on Settings.
• Next, scroll down until you see the Advanced option, once you see it, click on it.
• After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
• Now restart Google Chrome.

Option 7 – Try to clean reinstall Chrome

There are instances when programs leave files behind after you’ve uninstalled them and the same thing can happen to Chrome so before you reinstall Chrome, you have to make sure that you have deleted the User Data folder. To do so, refer to the following steps:

• Hit the Win + R keys to open the Run dialog box.
• Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
• From there, rename the default folder and name it something else, e.g. “Default.old”.
• After that, install Google Chrome again and check if the issue is now fixed.

There are times when the Windows Search doesn’t work and you wouldn’t have a clue as to why it happened since it does not give any error codes. In such cases, you have to check the error logs in the Event Viewer to find out more about the problem. From there, look for an error with the Event ID 3104 in the Windows error logs and if you see an error message that says, “Enumerating user sessions to generate filter pools failed”, read on as this post will guide you in fixing the problem. Apart from the error message, you might also see more information in the details section of the log that says, “(HRESULT: 0x80040210) (0x80040210)”. This kind of error is most likely caused by something that prohibits the search function from initializing. A lot of users assumed that it could be due to Cortana but it’s actually not. While some users also reported that they encounter the issue after they restarted their computers. This error was also reported with the same event ID 3104 on the Windows Server. According to security researchers, this error could be caused by problems in the Registry entry of Windows search. It could also be due to an issue with the SYSTEM account where it hasn’t been added to the DCOM Security. It is also possible that the Windows Search function has not been initialized. To fix this error, you can try to rebuild the Search Index manually or run the Search and Indexing troubleshooter. You can also check the startup type of the Windows Search service or try some registry tweak.

Option 1 – Try to rebuild the Search Index manually

The first thing you can do to fix the problem is to manually rebuild the Search Index. You can do that by going to Control Panel > Indexing Options and from there, click on Advanced. After that, go to the Index Settings tab and then click on Rebuild > OK. Once you’re done, check if it fixed the problem.

Option 2 – Try running the Search and Indexing troubleshooter

You could also run the Search and Indexing troubleshooter in Windows 10 as it checks whether the settings are in place and automatically corrects any issues with the Windows 10 search function. To run this troubleshooter, just click on the Start button and select Settings > Updates and Security > Troubleshoot. From there, select the Search and Indexing Troubleshooter. Once the troubleshooter is done, restart your computer and see if it fixed the error.

Option 3 – Try checking the startup type of the Windows Search Service

In this option, you have to check the startup type of the Windows Search service since the service won’t start. To do so, refer to these steps:

• Tap the Win + R keys to open the Run utility and type “services.msc” in the field and then tap Enter to open the Services Manager.
• Next, from the list of services, look for the Windows Search Service or WSearch. Once you find it, right-click on it and select Properties.
• After that, change the Startup type to Automatic and click on the Start button if the service is in the Stop state.
• Now click on the Apply and OK buttons to save the changes made and then restart your computer.

Option 4 – Try changing the Registry entry for Windows Search

Before you apply some registry tweak, you need to create a System Restore point first. Once you have that covered, follow these steps:

• Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
• If a User Account Control prompt appears, just click Yes to proceed.
• After opening the Registry Editor, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows Search
• From there, click on Windows Search and look for the key named “SetupCompletedSuccessfully” and change its value to “0”. Just right-click on it and select Modify.
• Then input “0” as its value data and click on OK to save the changes made.
• Exit the Registry Editor and restart your computer.
• Now check if the Enumerating user sessions to generate filter pools failed is fixed or not.

Code 43 - What is it?

Code 43, Device Manager Error, is reported when Windows doesn’t recognize a hardware device such as the video card, USB, printer, or any other piece of external hardware attached to your PC.

The Device Manager stops the hardware if it reports some kind of unspecified problem. It is mostly displayed in the following format:

“Windows has stopped this device because it has reported problems. Code 43”

Solution

Error Causes

Code 43 can be triggered due to several reasons. However, 95% of the times it is related to the device driver problems such as:

• Missing Drivers
• Corrupted Drivers
• Outdated Drivers

Driver problems pop up when either new driver versions are available or drivers become damaged due to some underlying reasons like viral infections.

Other than driver problems, code 43 can also pop up when you install and remove the software. This can cause hardware conflict in the registry, altering driver communication.

Code 43 can hamper your ability to use your desired device smoothly.  Although Code 43 is not a fatal error code like Runtime and BSoD errors, it is still advisable to resolve it immediately to avoid inconvenience.

You can sometimes bypass error code 43 temporarily by a simple PC reboot but this will not fix the problem permanently. For a permanent fix, try the methods given below.

Further Information and Manual Repair

To help you repair code 43 permanently from your PC, below are some of the best, easy perform, and effective solutions. Simply follow the steps to get rid of code 43 from your PC.

Method 1 - Launch and Run the Troubleshoot Wizard

This is one way to find the exact nature of the problem that spurred error code 43 to pop up. To launch and run the Troubleshoot Wizard, here’s what you need to do:

• Go to the start menu
• Type Device Manager in the search bar and then press enter
• Click on Device Manager to run it on your system
• Now click on the ‘General Tab’
• After that press Trouble Shoot to launch the Troubleshooting Wizard

The Wizard will diagnose the problem and provide you a solution to resolve it, all you have to do from there is to follow the Wizard’s instructions

Method 2 - Check the Hardware Documentation

If for some reason Method 1 doesn’t work,  another solution would be to check the hardware documentation for more information about diagnosing the problem.

Method 3 - Uninstall Faulty Drivers

If the underlying reason for code 43 is related to driver problems, then the best way to resolve it is to uninstall faulty drivers and then reinstall new drivers. One of the many ways to uninstall drivers is:

• Click on the start button
• Type ‘sysdm.cpl’ in the search box and then press enter to continue
• In the System Properties dialog box open the Hardware tab
• Click Device Manager and then double click Device Type
• Now click on the problematic hardware device reporting code 43
• After that go to the Driver tab and click Uninstall to uninstall that driver completely
• Visit the manufacturer’s website and download the new driver version
• Install it on your system by extracting the .ZIP file

Method 4 - Update Drivers Automatically

Identifying and updating new driver versions manually can be both frustrating and time-consuming especially if you are in a rush and no computer whiz.

Also, after you update the drivers, you need to keep checking them time and again to ensure they don’t become outdated. You need to update them every time new versions are available which can be stressful.

To avoid this hassle by repairing code 43 permanently, download DriverFIX. This is an innovative and user-friendly device driver software program exclusively designed to resolve all kinds of driver problems.

Whether code 43 occurs on your PC due to missing or outdated drivers, DriverFIX can resolve the problem easily.

The intelligent programming system embedded in this software enables it to detect problematic and outdated drivers in seconds.

It matches new and compatible versions and updates the drivers immediately, automatically, and on a regular basis in just a few clicks. This resolves code 43 and also ensures that all your drivers remain up to date.

DriverFIX is compatible with all Windows versions.

Click here to download DriverFIX to repair and resolve code 43 right away.

What is Error 1706?

Error 1706 is a Windows PC error. It occurs when you insert a Microsoft CD-ROM either to repair an Office or to install a feature set to Installed on First Use. The error message is displayed in the following format: Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office101033\Setup.hlp.

Solution

Error Causes

Error 1706 may occur due to several reasons. These include:

• You originally installed MS Office from a network administrative installation
• You are trying to use Office CD-ROM when the error is prompted by the Windows Installer for an Office source location
• Viral Infection

Further Information and Manual Repair

The good news is that this error code is not fatal. However, to avoid inconvenience, it is recommended to resolve the error right away. To fix the problem you don’t have to be a computer programmer or hire one. In fact, this error code can be resolved quite easily. Here are some of the best and easiest do it yourself methods to resolve error 1706 on your PC:

Method 1

To resolve this issue find a different administrative installation for the Office source file location. To do this, go to the start menu and then click run. In the open box, simply type this command line new network pathSetup.exe /fvm package name.msi and press OK to continue and update changes. Once the update is complete and finished press OK to save and proceed. Please note after you follow these steps, the Windows Installer uses this new server location whenever it needs to reinstall, repair, or add a feature to your Office Installation.

Method 2

Another alternative method to resolve this method is to use CD-ROM for the Office Source Location. To do this you will have to remove Office and then re-install Office from the CD-ROM. Here are the steps to remove the Office program. First, quit all Office programs.

1. Go to the Control Panel then click on the Program and Features option.
2. Now double click the Add/Remove programs and remove the entry for the Microsoft Office 2003 or Microsoft Office XP product installed on your PC.
3. After that, click on the Maintenance Mode Options dialog box, select Uninstall Office, and then click Next to proceed.
4. Click Yes to confirm changes.
5. Now insert Office 2003 or Office XP CD-ROM and follow the setup dialog boxes to reinstall the program on your system from CD-ROM.

Download Restoro to Correct Registry Errors

However, to ensure the installation is successful this time around, it is advisable to clean the registry and ensure the uninstalled program is not located in the registry. To do this, download Restoro and run it on your computer. This is a powerful PC Fixer integrated with a registry cleaner. The registry cleaner wipes out all the unnecessary files and uninstalled program files saved in the registry. Once the registry is cleaned, try reinstalling MS Office again. This will resolve the error 1706. Click here to download Restoro and repair error 1706.

Recently, several Windows 10 users have reported an issue with the Windows folder sizes in their PCs. If you are one of these affected users, read on as this post will walk you through fixing this issue. For instance, if you have a folder with 100 GB worth of data and when checking its size using its properties, you see the wrong size instead of 100GB. The size displayed will most likely be a random number which can either be bigger or smaller than the real size of the folder. This incorrect folder size issue does not happen to any specific drive or certain kinds of folders as any folder can be affected by this incorrect folder size issue. When you try to rename the affected folder, the size will change but its size still remains to be incorrect. The root cause of this particular issue is in Windows 10 itself. It is a known bug that came along with one of the latest Windows Updates which prevents the File Explorer to accurately read the metadata of a certain folder or file and leads to displaying incorrect and unexpected file sizes and the reason why you might also notice that your drive is also not correct. Since this is brought upon by one of the recent or latest Windows Updates the good thing is that Microsoft will most likely release a fix on its next upcoming updates but until then, you will be left with no choice but to deal with an incorrect folder or file size. To remedy that, here are some suggestions you can try that might fix the problem.

Option 1 – Try using the System File Checker

The System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be causing the incorrect folder or file size in Windows 10. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try resetting Windows 10

To fix the folder and file size issue, you can try resetting Windows 10. Doing so won’t get rid of any file in your system – instead of erasing all your media files and documents, this reset option resets all the system settings and files. That way, you won’t have to deal with inaccurate folders or file sizes as you browse and use your files.

Option 3 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.

Error Code 0x80070002 – What is it?

Error code 0x80070002 is a Windows Update error code. It occurs due to corruption errors which result when missing files in Windows Update prevent users from accessing updates on their system. It affects Windows 10 users and presents similar symptoms as error code 0x80070003, another Windows Update error. These symptoms include the following:

• Presence of message box highlighting the name of the Windows Update error code
• The inability of users to complete updates on their system

Error Causes

If certain files are missing in Windows Update on your system, you will most likely experience error code 0x80070002. These missing files prevent Windows Update from functioning properly even in cases where an update is downloaded on your PC.

Further Information and Manual Repair

Manual repair methods are necessary to resolve issues related to many Windows error codes. To fix Windows Update error codes like error code 0x80070002 in Windows 10, users will need to apply several procedures that include stopping and restarting the Windows Update service. Note that the methods listed below must be done in the order they are listed. This is because they work in conjunction with each other to repair and replace corrupted update files that may be preventing your Windows Update service from functioning correctly.

Method One: Stop Windows Update Service

Stopping the Windows Update service will enable users to begin the manual repair process. It’s crucial, to begin with, this step, as it prepares users to delete temporary update files when the Window Update service is no longer functioning correctly. These temporary files may be the source of the corruption errors resulting in error code 0x80070002. Follow the steps below to stop Windows Update and resolve the error code.

• Step one: Type Control Panel in the Search box near the Start button
• Step two: Select Control Panel
• Step three: Type Administrative Tools in the search box
• Stop four: Select Administrative Tools
• Step five: Click Services, then search for Windows Update
• Step six: Right-click Windows Update service, then select Stop

After you have successfully stopped the service, proceed by deleting temporary update files in the SoftwareDistribution folder.

Method Two: Delete Temporary Update Files in SoftwareDistribution Folder

Error code 0x80070002 is unlikely to be resolved without addressing the problems related to missing or corrupted update files. By deleting temporary update files within the SoftwareDistribution folder, you will most likely be able to fix the error code and access updates within the Windows Update service.

• Step one: Open File Explorer, then open Windows folder in drive C
• Step two: Double-click SoftwareDistribution folder
• Step three: Open the DataStore folder and delete all files within this folder
• Step four: Click Back to access the SoftwareDistribution folder
• Step five: Open the Download folder to delete all files from this folder as well

While attempting to delete these files, you may be asked to enter a password as an administrator. If this occurs, enter the required password to proceed.

Method Three: Restart Windows Update Service

Once you have logged on as an administrator and deleted appropriate update files in the SoftwareDistribution folder, follow the steps below to restart the Windows Update service.

• Step one: Type Control Panel in the Search box near the Start button.
• Step two: Select Control Panel
• Step three: Type Administrative Tools in the search box, then select Administrative Tools
• Step four: Double-click Services
• Step five: Search for the Windows Update service
• Step six: Right-click the Windows Update service, then select Start.

Once you’ve selected Start, you’ll be able to access the Windows Update service. Verify these manual methods have proven successful by restarting your PC, then check if you can access updates. If error code 0x80070002 has been resolved, you will be able to complete the download process when you attempt to access updates within Windows 10. You will also no longer see the error code 0x80070002 message box.

As you know, Microsoft is consistent in pushing updates to its supported versions of the Windows operating systems in order to make it better and defend it from different kinds of vulnerabilities. And pushing billions of active Windows computers every now and then is really not an easy thing to do since it calls for a complex Windows Update delivery module. These complexities often give rise to various errors like the Windows Update error code 0x80004005. When you encounter this kind of Windows Update error, you will see the following error message on your screen:

“There were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help 0x80004005.”

This kind of Windows Update error occurs due to an issue while either installing or downloading an update. There are several ways you can fix the problem. You can try to replace the dpcdll.dll file, reset the Windows Update-related services, run the Windows Update troubleshooter or manually install the Windows Updates. For more details, check out the options given below.

Option 1 – Try to replace the DLL file with a trusted source

The first thing you can do is to replace the dpcdll.dll file with a trusted source.

• First, you need to get the new dpcdll.dll file from another computer with preferably the same file version number as your computer.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • For x86: This PC > C:/Windows/System32
  • For x64: This PC > C:/Windows/SysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 dpcdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 2 – Try to reset the Windows Update components

If by any chance that the third option didn’t work, you can also try resetting the Windows Update components as it could also help you resolve the Windows Update error. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 3 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing Windows Update error 0x80004005. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try downloading and installing the Windows Updates manually

Windows Update Error 0x80004005 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

• Go to Settings and from there go to Update and Security > View Update History.
• Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
• After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.