A Guide to Resolving Error Code 35

If you receive an error message saying, “File System Error 2147219196” when trying to open a picture, access a file or when moving a folder on your Windows 10 computer then read on as this post will help you resolve this error. According to experts, this error started to appear right after the Windows Update v1803 was released. Users who installed the new Windows version faced the same dilemma. This error might be caused by a corrupted disk or it could be due to some broken Windows components or due to file system encryptions. Before you troubleshoot the problem, make sure that you are logged in as an administrator.

Option 1 – Update Windows

The first thing you can do to Resolve File System Error -2147219196 is to update Windows. Since Microsoft is already aware of this issue, they might have already released a fix for this in one of their new updates so make sure to check for any available updates on your computer and have it installed right away.

• Tap Win + S to open Search then type “update” in the field and from the search results that appear, click on Windows Update.
• After that, it will open Windows Update under Settings and from there click the Check for Updates button and let Windows check for any available updates.
• And if there are any updates available, download and install them on your Windows 10 computer.
• Restart your PC and check if the error is now fixed or not.

Option 2 – Run CHKDSK to check your disk for errors

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system including File System Error -2147219196.

• Tap the Win + S keys to open the Search box.
• Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
• After opening an elevated command prompt, copy and paste the following command and hit Enter:

chkdsk /r /f

• Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
• If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
• After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
• Wait until the process is completed and then restart your computer.
• Once your computer has restarted, try accessing the file and check if the error persists.

Option 3 – Disable the File System Encryption

File System Encryption allows you to encrypt drives to protect them from being accessed from another computer. This is the standard practice in various organizations in order to protect their data. However, there are times when the file encryption system caused issues for users in accessing files and throws the File System Error -2147219196 instead which is why you need to temporarily disable it to access your file. To do so, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “control” in the field to open Control Panel.
• From there, navigate to Security and select the BitLocker Drive Encryption option from the list.
• After that, make sure that all your drives are not encrypted and if any of them are encrypted, turn off encryption by selecting Turn off BitLocker.
• Reboot your computer for the changes to take effect.

Option 4 – Run SFC scan

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow
• Restart your computer once the scan is completed.

Error Code 0x80240017 – What is it?

Error code 0x80240017 is associated with installing or updating a Windows Store app. This error is more common in Windows 8 and Windows 8.1. It appears due to missing certain system files and also corrupt registry.

Common symptoms

• When you try to install a Windows Store app on a PC running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2, the installation fails and you receive an error message: 0x80240017
• Certain apps may become unresponsive.
• You may not be able to download apps or Windows update
• You may have difficulty updating or installing and uninstalling other built-in programs inside Windows 8 and Windows 8.1.
• When you have multiple applications running, you may experience crashes and freezes.

Solution

Error Causes

The error code 0x80240017 in Windows 8.1 or Windows 8 usually appears due to the fact that your system has changed after you installed a third-party application. It might also appear if registry entry has changed after a reboot of the operating system and you do not have the required permissions. Other causes may be due to:

• Corrupted, broken, or missing system files.
• Malware/spyware infection or virus attack
• Hardware/RAM decline
• Fragmented file
• Unnecessary or redundant program installations

Further Information and Manual Repair

Repairing Error Code 0x80240017 in Windows 8/Windows 8.1

Method 1:

Resetting Windows Store app:

1. Press and hold the Windows key and press R. This will open up the Run command
2. Now, type exe and hit Enter
3. Just wait for it to finish and it will re-launch Windows Store. Now, try and install the app you were trying to install which was previously showing an error.

This basic solution will delete the cache and reset Windows Store.

Method 2:

Using Windows troubleshooter:

1. Click on Search on the Charm bar and type Troubleshooting. Click on the very first option.
2. A new window will open. Click View all from the left pane.
3. Scroll down to the bottom and click on Windows update.
4. Troubleshooter window for Windows update will pop up. Click on NEXT. It may ask you for administrative permission.
5. The troubleshooter will automatically detect problems and fix them.
6. Now, close this window and try download/install the app which was previously showing an error.

Method 3:

Disable Proxy Settings: Disable proxy server on Internet Explorer

1. Press the Windows + R Run window will appear.
2. Type cpl and hit Enter
3. Click the Connections tab and click LAN settings
4. Under proxy server uncheck “Use a proxy server for your LAN”
5. Click OK

Now try to install apps from Windows Store.

Method 4:

Boot in Safe Mode:

1. Open Run command as previously described
2. Type MSConfig
3. Click on the Boot tab
4. Tick Safe boot in Boot option
5. Select Network
6. Click Apply and OK
7. Reboot your system

Your system will boot in Safe mode with Networking. You may now try and open Windows Store and should not see any errors.

Method 5:

Note: It is recommended that you back up your files and folders before attempting this step:

1. Move the mouse cursor over to the upper right side of the screen.
2. A menu will pop up on the left. Click on the “Settings” feature on the menu.
3. On the Settings window, click on the “Change PC settings.”
4. Now, left-click on the “Update and recovery” feature.
5. For the next step, left-click on the “Recovery” feature.
6. There is an option here saying “Refresh your PC without affecting your files.” There, left-click on the “Get started” button.
7. Now, follow the instructions on the screen to finish the Refresh process.
8. After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
9. Check again to see if the error 0x80240017 has been fixed.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

There are several kinds of errors you could encounter when you are running Windows 10 on a virtual machine. The Windows OS knows the difference between booting up in a standalone computer or in a virtual machine. This is why some specific drivers and system capabilities are used while emulating the Windows OS on software and during this phase, there are times when the System Preparation may throw up an error that says, “A fatal error occurred while trying to sysprep the machine”. This kind of error arises due to a race condition wherein the Sysprep command tries to stop the Microsoft Distributed Transaction Coordinator or MSDTC service and the VMware tool tries to start the MSDTC service. You may also see the following messages logged in the Setuperr.log file:

• [0x0f0082] SYSPRP LaunchDll:Failure occurred while executing ‘C:Windowssystem32msdtcprx.dll,SysPrepDtcCleanup’, returned error code -2146434815[gle=0x000000b7]
• [0x0f0070] SYSPRP RunExternalDlls:An error occurred while running registry sysprep DLLs, halting sysprep execution. dwRet = -2146434815[gle=0x000000b7]
• [0x0f00a8] SYSPRP WinMain:Hit failure while processing sysprep cleanup providers; hr = 0x80100101[gle=0x000000b7]

To fix the 0x0f0082, 0x0f0070, 0x0f00a8 Sysprep errors, you can check out two potential fixes. First, you have to check the status of the MSDTC service and the second one is to check the settings in the Windows Registry. Note that these fixes are proven to be effective on many users and apply to several versions of Windows, including Windows 10.

Option 1 – Check the status of the MSDTC service via Command Prompt

As mentioned, the error could be caused by the malfunctioning of the MSDTC service or it. Thus, you have to uninstall and reinstall the MSDTC service to resolve the problem and you can do that using Command Prompt. Follow the steps below.

• In the Start Search, type “command prompt” and from the results, right-click on Command Prompt and then select the “Run as administrator” option to open it with admin privileges.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed.
• Once you’ve opened Command Prompt, execute this command: msdtc –uninstall
• The command you just entered will uninstall the MSDTC service. After that, you need to execute this second command to reinstall the service: msdtc –install
• Now exit Command Prompt and check if the error is now fixed.

Option 2 – Check the Registry settings

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and click OK or hit Enter to open the Registry Editor.
• After opening the Registry Editor, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionSoftwareProtectionPlatform
• From there, look for a DWORD value that’s named “SkipRearm” and double click on it.
• Then change its value data to “1”.
• Restart your computer to apply successfully apply the changes made and check if it was able to fix the error.

If you are trying to copy a folder or file in your Windows 10 computer but encountered an error that says, “There is insufficient disk space to complete operation”, then you’ve come to the right place as this post will walk you through how you can fix the error. This kind of problem could be due to lack of disk space, corrupted disk, and many more. In such cases, this error usually pops up when you move or copy a file or folder to a particular location. There are several potential fixes you can check out to fix this error. You can try to run the Storage Sense or Disk Cleanup or try copying or moving the file in a Clean Boot State. You could also try formatting the given partition to NTFS. For more information, refer to each one of the options provided below.

Option 1 – Try to delete the temporary files

The error could be caused by some temporary or junk files in your computer and so you need to clear them up to fix the problem. You can achieve that using the Storage Sense feature.

• Open Setting > System > Storage from the WinX Menu.
• From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
• Next, find a link that says “Free Up Space” and click it to open.
• After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
  • Windows Upgrade Log Files
  • The system created Windows Error Reporting Files
  • Thumbnails
  • Temporary Internet Files
  • Previous Windows Installation Files
  • Delivery Optimisation Files
  • DirectX Shader Cache
• Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
• Now go to the “Free Up Space Now” section and click the Clean now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix the “There is insufficient disk space to complete operation” error.

Option 2 – Restart your computer in a Clean Boot State

If the first options didn’t work and you still see the “There is insufficient disk space to complete operation” error when you copy folder or files, you can try putting your computer in a Clean Boot State and then again.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• Now try to connect copy the folder or file once more and check if the error is now gone.

Option 3 – Try formatting the given partition to NTFS

Even though this option may take a lot of your time, it is proven to fix the “There is insufficient disk space to complete operation” error as reported by many users who also went through the same dilemma. So if the removable disk is showing the same error message no matter which computer you insert it, you might have to format the drive with the help of Command Prompt. But before you do that, you must know that all the contents of your drive will be permanently deleted after you format it.

• Tap Win + R to launch Run.
• Type in cmd and then tap Enter or click OK to open the Command Prompt.
• And in the elevated window of Command Prompt, type in the following command:

format F: /fs:ntfs

In the command given above, “F” is the drive letter and “NTFS” is the file system you want. Just remember to replace “F” with the drive letter you want to format as well as the file system you prefer. Brace yourself as this process might take quite a while even if you only have a 4 GB USB drive – so you must not close the window under any circumstances as the drive might get corrupted and wait for the process to finish.

Having any kind of hardware malfunction is not a pleasant place to be. Even a minor malfunction like a broken key on a keyword can introduce certain bad feelings, frustration, and difficulty in working. So, what are your options when the dreaded key on the keyboard breaks? From my point of view, there are three options that could be accomplished in order to continue working.

1. Replace broken keyboard with the new one

   Yes, the best and most expensive solution, just bite the bullet and buy a new working one.

2. Replace key with another key

   So you broke some key, if you can replace it with another key which you do not use, this option will work only tho if the broken key is not Space bar, enter or similar with specific shape and size.

3. Remap key

   use Windows power tools to remap key function to another working key

There you go, three options to continue working with a broken key on the keyboard.

A recent update in Windows 10 has caused a couple of glitches. One of these glitches is having trouble signing into Windows 10. Some users reported that they were not able to sign in to their computers using a PIN and they weren’t also able to reset it either. If you are one of these users, then you’ve come to the right place as this post will help you resolve issues that you are having in signing in to your computer using your PIN or fingerprint with Windows Hello. When you encounter this issue, you will get an error message on your screen stating:

“Your PIN is no longer available due to a change in the security setting on this device on this device.”

To resolve this problem, you need to follow the steps laid out below carefully.

• Step 1: The first thing you need to do is to make sure that you are using an administrator account. After signing in as admin, tap the Win + E keys to open the File Explorer.
• Step 2: After that, under the View menu, enable Hidden items.
• Step 3: Next, navigate to the following path:

C:\Windows\Service\Profiles\Local\Service\AppData\Local\Microsoft

Note: From there, you should see a folder named “Ngc”. This folder might be the one that’s causing the problem so you are going to fix it by making some changes. This folder contains all the files responsible for any PIN-related settings. So if you are not able to access the Ngc folder, or it has gotten corrupted for some reason during an update here’s how to fix it.

• Step 4: Try opening the Ngc folder. If you are able to open it, just skip to step 11 but if you can’t open it and you got the “Permission Denied” error message, proceed to the next few steps.
• Step 5: Right-click on the Ngc folder and select Properties.
• Step 6: Under Properties, go to the Security tab and click on the Advanced button.
• Step 7: Next, click on the Change link which corresponds to the Owner field.
• Step 8: Then click on Object Types and ensure that everything is selected.
• Step 9: After that, enter your username in the field. You can just use the email that corresponds to your Microsoft account or you can also use the Check Names button to verify it. Now click OK.
• Step 10: You should now see a change in the owner's name. Just make sure that you enable the checkbox below it which is labeled, “Replace owner on subcontainers and objects” and then click Apply and close everything.
• Step 11: Next, try opening the Ngc folder again. You should now be able to access it. After opening the folder, delete all of its contents and make sure that it’s empty.
• Step 12: Restart your PC. After your computer has booted, go to the Account Settings and try setting up a new PIN. You should now be able to set up a new PIN and use it to sign in to your PC.

As you know, the Windows Firewall is designed not just to protect your computer from viruses and malware, and other security threats but it’s also designed to block any program from accessing the internet. Users are given the option to block both inbound and outbound traffic for any apps on their computers. However, this kind of option can often lead to not being able to access the internet. In such cases, when you try to run the Windows Firewall Troubleshooter or the Windows Network Diagnostic troubleshooter, it will throw an error message that says, “Windows Firewall is preventing connections to your computer. The Windows Firewall rule HSS DNS Leak Rule may be blocking your connection”. If you are in this kind of scenario, then you’ve come to the right place as this post will guide you on how exactly you can fix this error. When you encounter this kind of error, there are several options you can check out to fix it. You can try to allow an app or feature through the Windows Firewall or uncheck the HSS DNS leak rule in both private and public. For more details, refer to the suggestions provided below.

Option 1 – Try to allow an app or feature through Windows Firewall

The first thing you can do to get rid of the error is to allow a feature or app through the Windows Firewall. To do this, follow these steps:

• Open the Windows Defender Security Center.
• From there, select the Firewall and Network Protection option.
• Next, click on the “Allow an app through firewall” option and then click on the “Change Settings” button and make sure that you have administrative privileges.
• After that, select the app or feature you want to allow through the Firewall from the menu. You also have the option to manually add the app by using the “Add an App” option.
• Then select the between the type of network an app can access such as:
  • Private Network will allow the app to connect to the internet only at home or work.
  • Public Network will allow the app to connect to the internet from anywhere, including Public WiFi hotspots.

• Once done, restart your computer and see if it fixed the error or not.

Option 2 – Try to uncheck the HSS DNS leak rule in both private and public

The next thing you can do to fix the error is to uncheck the HSS DNS leak rule in both private and public. You can do this by following these steps:

• Open the Windows Defender Security Center.
• From there, select the Firewall and Network Protection option.
• After that, click on the “Allow an app through firewall” option and then click on the “Change Settings” button and make sure that you have administrative privileges.
• Next, scroll down until you see the HSS DNS leak rule in both private and public option and then uncheck it.
• Now restart your computer and check if the error is now gone.

One of the issues with external storage devices is that unplugging them right away without using the “Safely Remove Hardware” feature is not safe and doing so could lead to data corruption and data loss. However, in some cases, even when you use the “Safely Remove Hardware” feature, you could get an error that says:

“Windows can’t stop your ‘Generic volume’ device because a program is still using it. Close any programs that might be using the device, and then try again later.”

It is possible that the system is still using the external device – for instance, a copy operation might still be in progress, or Windows is still indexing the contents of the drive in the background or it could also be that the drive is not configured to be quickly removed. To fix this error, there are a couple of suggestions you can try. You can try to close all the open programs and file explorer windows, or you could also configure the Device Removal Policy or change its file system to FAT32. In addition, you can also try to change its drive letter or use the DISKPART utility to get the drive to be offline or simply manage the hogging process that prevents it from being safely removed. Follow each one of the given potential fixes below to resolve the error when using the Safely Remove Hardware feature.

Option 1 – Close all the open programs and File Explorer windows

The first thing you have to do to resolve the error is to close any open programs as well as File Explorer windows. This is because there are some programs and File Explorer instances that could be using the external device in the background which explains why you’re getting the error when you try to safely remove your device.

Option 2 – Try to configure the Device Removal Policy

The next thing you can do is to configure the Device Removal Policy. How? Refer to these steps:

• Open File Explorer and right-click on the drive where you encountered the error.
• Next, select Properties from the context menu.
• After that, navigate to the Hardware tab and select the disk drive where you got the error under the “All disk drives” section.
• Then select Properties under the Device Properties section. This will open a new mini window and from there, select Change Settings on the bottom portion of the window.
• Now navigate to the Policies tab and select the “Quick Removal (default)” option under the Removal Policy section.
• Click on the OK and Apply buttons to save the changes made and then see if the error is now fixed.

Option 3 – Try to manage the hogging process

You could also try managing the hogging process to get rid of the error.

• Tap the Ctrl + Shift + Esc key combination to open the Task Manager.
• Then look for the running processes and programs that are hogging your USB storage device. If there is a program that’s using your device, it will hog on some Disk or CPU while transferring data and interacting with the device which is why you’re getting an error when you safely remove the device.
• Next, select the concerned processed and right-click on each one of them, and then select the End Task or End Process option. You can also restart the Explorer.exe process and see if that helps.

Option 4 – Try to change the drive letters

• Tap the Win + R keys to open the Run utility and then type “diskmgmt.msc” in the field and click OK or tap Enter to open Disk Management.
• Next, look for your USB storage device using the drive letter that’s assigned to it. Right-click on your device and select the “Change Drive Letter and Paths…” option.
• This will open a mini window and from there select the drive letter you want to change and click on the Change button.
• After that, another smaller window will appear where you’ll have to select the new drive letter from the drop-down menu.
• Click OK and if you got a warning prompt, just click on Yes.
• Now restart your computer.

Option 5 – Try using DISKPART utility to get the drive to be offline

The next thing you can try to resolve the issue is to use DISKPART. Refer to the given steps below to do so.

• Tap the Win + R keys to launch Run and then type “cmd” in the field and tap Enter or click OK to open an elevated Command Prompt.
• Next, type and enter this command to execute it: diskpart
• The command you entered will initiate the DISKPART utility. After that, type and enter this second command: list disk
• Next, type and enter this third command: list volume
• The commands you just executed will help you in either listing all the Disk connects or all the partitions on those disks formed and from there, you need to select one command depending on the “list” command you entered. You can execute either of the two following commands:
  • select disk #
  • select volume #

• After that, it will select the Disk or Partition you want to select.
• Now type either one of the following commands:
  • offline disk #offline volume #
• The command you entered will mark the selected disk is Offline. Afterward, try to safely remove your USB Storage device. Just remember that when you plug it back in again, you have to carry out the same method except for the last given command as this time you will have to enter either of these commands in order to get your USB storage device back online:
  • online disk #
  • online volume #

Option 6 – Try to change the file system to FAT32

If you keep getting this error on a particular USB device, you might have to format the disk and change its file system to FAT32. Make sure that you copy its contents safely into another location before you format the disk. Keep in mind that formatting the disk will remove all the contents of your drive.

• Open File Explorer and right-click on the drive where you got the error and then select Format from the context menu.
• Next, in the newly opened mini window, select the FAT32 (Default) option from the drop-down menu under File System.
• Now check the Quick Format checkbox and then click on the Start button to start formatting your drive.

As you know, one of the basic apps in the Windows 10 operating system is the calculator and it can even be extended to a scientific calculator which makes it really useful for users. However, there are instances when you might encounter some issues while using this app. One of the issues about the Calculator app that’s been reported recently is that the Calculator app is not working. If you encounter the same problem, then you’ve come to the right place as this post will guide you on what you can do to fix the problem. Based on the reports, users claimed that the issue with the Calculator app occurred right after they’ve installed a feature update, while other users claimed that the Calculator app never really worked on their computers and there are also cases where the app opens but it either freezes or crashes. According to researchers, the main causes of the problem include a feature update that could’ve altered the settings. It could also be due to problems with the login account or corrupted and missing files, or the problem could also with the calculate app itself. To resolve this problem, here are some suggestions you can follow.

Option 1 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the reason why the calculator app is not working properly. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Reboot your computer.

Option 2 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” that could help in fixing the Calculator app.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism (.)exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try logging into your computer using a different User Account

You might want to try logging into a different User Account since it is possible that the issue could have something to do with your log-in account. Thus, you can isolate this possibility by logging into a different user account. If you don’t have any other user account, simply create a new one by clicking on the Start icon and then go to Settings > Account > Family & other users. From there, go to the Other user's section and click on the Add someone else to this PC option, and then inputs all the needed information and restarts your computer. Once your computer has restarted, log into your computer using the newly created user account.

Option 4 – Try to reset or reinstall the Calculator app

If the first three given options didn’t work, you might want to reset or reinstall the Calculator app. To do that, follow these steps:

• Click on the Start button and go to Settings > Apps > Apps and features.
• Next, look for the Calculator app from the app list and click on it to see its other options.
• After that, select the Advanced options and go to the Reset section and then click on the Reset button to reset the Calculator app.

Note: You also have the option to reinstall the Calculator app. All you have the option to visit Microsoft Store and from there, uninstall the Calculator app.

In the past, CDs, DVDs, and floppy drivers used to be the primary sources of external storage for many users – that is until the USB storage devices took over. These days, a lot of devices no longer have a built-in CD or DVD writer or reader as it contributes to the thickness of the device. On the other hand, there are still various devices that still come with a built-in CD or DVD writer or reader. However, recently, users who still use CD or DVD on their devices reported a problem where the CD or DVD icon is not visible in the File Explorer as well as in “This PC” or the My Computer page. The cause of this issue is still unknown at the time of writing, but there are still some potential fixes you can try to fix it. You can try to update or roll back the device drivers or apply some tweaks in the Registry Editor. For more details, refer to the given options below.

Option 1 – Try to update or rollback device drivers

The first thing you can try to fix the missing CD or DVD icon is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties. Note that the concerned drivers will be listed under the DVD/CD-ROM drives section as well as the IDE/ATAPI Controllers section.
• From there, look for the following drivers:
  • ATA Channel 0.
  • ATA Channel 1.
  • Standard Dual Channel PCI IDE Controller.
• Now, right-click on each one of the listed drivers and update them all. You could also try to roll them back to their previous versions.

Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver.

Option 2 – Try to use the Registry Editor

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
• Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
• After that, look for the DWORD values named “UpperFilters” and “LowerFilters”.
• Right-click on each one of these DWORD values and select Delete.
• Now restart your computer and see if it fixes the problem.

Option 3 – Try creating a new Registry entry

There is another option you can try in the Windows Registry to fix the missing icon of the CD/DVD. You can try adding a new entry. How? Refer to these steps:

• Tap the Win ­+ R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
• After that, navigate to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi
• From there, right-click on “ATAPI” and select New > Key.
• After that, name it is “Controller0” and right-click on the sub-key and then select New > DWORD (32-bit) Value.
• Now name it as “EnumDevice1” and double click on it and then set its value data to “1”.
• Click OK and restart your computer to apply the changes made successfully.