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Fix Generic PnP monitor driver issue

Universal PnP or plug-and-play monitors use a generic PnP Windows driver.

Whenever a user plugs a USB device or monitor into a PC the system will automatically identify the device and it will install the proper driver for smooth running.

Generic PnP Monitor in Windows 10 means that Windows 10 installed a monitor driver as the PNP did not recognize the device. This generic PnP monitor driver may not work perfectly like the manufacturer’s one.

It can lead to issues like unable to set the best monitor resolution and the screen refresh rate. Therefore, it is important to fix this issue.

All of that being said let us fix your PnP display driver issue.

  1. Reconnect monitor

    Always try this first, just by unplugging the monitor and then plugging it back may resolve the issue, if the monitor was not detected properly the first time, there are very high chances that this method will resolve the issue.

  2. Check if the Device Manager is reporting an error and update the driver

    If the hardware is functioning properly then the issue might be in Windows not detecting device or driver malfunction. In any case, the Device Manager will be the one who will report this problem. In order to check to see if the driver is properly working press ⊞ WINDOWS + X to open the hidden start menu.
    keyboard with windows and x marked
    Once it opens, click on Device Manager to open it,
    If you have a driver device error inside Windows, you should see it immediately when entering the Device Manager, it will have a yellow exclamation mark beside it. Right-click on it and choose update driver.

  3. Reinstall driver

    If driver update failed or you already have the latest drivers, reinstalling them could fix the issue since drivers might have corrupted during installation of some update or application. Follow steps from point 3 to get to the driver in Device Manager, then right-click on it but instead of update choose to uninstall. Reboot Windows once the driver is uninstalled and Windows will install a new one automatically. If you do not want to update drivers automatically install the latest driver for your device, then reboot.

  4. Check Windows update

    Check to see if the latest Windows update is installed, update your Windows if needed

  5. Fix driver issue with DRIVERFIX

    If everything else fails, get DRIVERFIX, a premium solution for your PC issues, and fix driver errors.

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Option 2 – Try changing the Power Management and Vertical Sync settings

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Option 3 – Try updating the drivers from the official site of NVIDIA

If both the first and second given options didn’t work, you can also try updating the drivers from the official NVIDIA website. And in case you don’t know the type of Nvidia graphics card that your computer is on, follow the steps below:
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  • Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
  • From there, you can see what type of Nvidia graphics card that your system is on.
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Option 4 – Try to roll back the driver to the previous version

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Option 1 – Try to recreate the ACPI.sys file

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Note: As you can see, the file’s extension has changed from .sys to .old.
  • Now restart your computer and check if the ACPI.sys Blue Screen error is now fixed.

Option 2 – Try to update or rollback the ACPI Driver

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Tap the Win + X keys to open the Win X menu and from there, select the Device Manager.
  • After opening the Device Manager, look for the ACPI.sys driver and right-click on it, and then select Properties.
  • Next, go to the Driver section. Note that the rollback option would only be available if you’ve recently updated the ACPI.sys driver. So if you can’t see it then click on the Update Driver button.
  • After that, Windows will automatically check for the problems that could be related to the Blue Screen error.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver. On the other hand, if updating the ACPI driver, didn’t work, you can also try to copy the ACPI.sys system driver file from the System32 folder of another computer that’s functioning properly and runs the same Windows OS version. Afterward, place it on your problematic computer and check if it fixes the BSOD error or not.

Option 3 – Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
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  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Reboot your PC.

Option 4 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ACPI.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 5 – Run System Restore

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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Option 1 – Turn off or turn on app launch tracking via Settings

  • Go to Settings and click on Privacy.
  • After that, toggle On the “Let Windows track app launches to improve Start and search results” option on the right side of the page under the General Settings to enable the app launch tracking feature.
  • And of course, if you wish to disable the app launch tracking feature, simply toggle Off the “Let Windows track app launches to improve Start and search results” option on the very same page under General Settings.
  • After that, close the Settings window.
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Option 2 – Turn off or turn on app launch tracking via Windows Registry

Before you proceed, make sure to create a System Restore point
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and hit Enter or click OK to open the Registry Editor.
  • Next, navigate to the following path:
HKEY_CURRENT_USERSOFTWAREMicrosoftWindowsCurrentVersionExplorerAdvanced
  • After that, right-click on the Advanced folder and then click on New to create a new 32-bit DWORD value.
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This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:
  • Tap the Ctrl + Shift + Esc to open the Task Manager.
  • After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
  • Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
  • Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

  • Tap the Win + R keys to open the Run dialog box.
  • Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.
  • Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
  • Next, type in the command given below or copy and paste it and then hit Enter:
xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl
  • After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.
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Enable Windows Sandbox on Windows
One of the most common ways cybercriminals use to inject suspicious code into devices is by tricking users into installing a malicious program on a targeted device. Oblivious users are vulnerable to such tricks, which is why Microsoft has been working hard in the background to address this issue. Recently, Microsoft announced the availability of a sandboxed version of Windows 10 that runs inside Windows 10 in order to isolate suspected software to run inside it and protect the system from potential threats. This Windows Sandbox feature is a new feature that keeps your computer secure. It is a virtual disposable environment that you can enable. So if suspect any software of being malicious, you can run this software in an environment and ensure that it won’t interfere with any normal processes and would not jeopardize files on your computer. To simply put it, “Windows Sandbox is a new lightweight desktop environment tailored for safely running applications in isolation”. So if the Sandbox is closed, all the residual files, software, and other data are deleted permanently. To enable Windows Sandbox, refer to the instructions provided below. Step 1: You have to make sure that you are running either Windows 10 Enterprise Editions or Windows 10 Pro and that your computer is running build 18305 or newer. Step 2: After that, you have to enable Virtualization to let another instance of Windows 10 running in Sandbox mode. Step 3: Next, search for Windows Features on and off in the search box and then select the appropriate entry. Step 4: From the list, go to the mini window and check the Windows Sandbox and then click on OK. Step 5: Afterwards, in the Cortana Search box, search for “Windows Sandbox” and select the related entry to run it in an elevated window. Step 6: Then from your main computer (host), copy the executable file and paste it inside the Windows Sandbox environment. Step 7: Now run the executable file in the Sandbox environment and use it as you normally do. Step 8: Once you’re done, close the Windows Sandbox application and as mentioned, every data regarding the executable file and the temporary environment will be deleted. Step 9: And for the sake of safety, ensure that there are no modifications made to the host because of the executions in the Sandbox environment. You have the option to contact Microsoft for feedback related to Windows Sandbox. You can use the traditional Feedback Hub if you have any suggestions or any issues. Just fill in the appropriate details and select Windows Sandbox for the feature category under the Security and Privacy section. And if you have any issues related to the execution of and within Windows Sandbox, simply choose “Recreate my problem” then select Start capture to reproduce the issue, and once you’re done, select Stop capture.
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