How to Fix dxgmms2.sys BSOD in Windows

Recently, some users reported that they were unable to access a website and only got the Error 1005 Access Denied instead. Specifically, users experience this issue when trying to open the Crunchyroll website – one of the largest anime and manga websites. This particular error is encountered not just on Crunchyroll but on a variety of websites like blogs, video streaming, forums, and so on. Here’s the full context of the error message:

“Error 1005 Access Denied – The owner of this website has banned the autonomous system number (ASN) your IP address from accessing this website.”

Usually, this error occurs when the website administrator decides to block an IP address or IP range. To fix this error, here are some suggestions you can try:

Option 1 – Uninstall the VPN service you are using or use a different provider

If you are using a VPN service, you might want to uninstall it. As mentioned, website administrator blocks IP ranges if they notice any malicious activities and because of this, your IP address might fall into the banned range even if you didn’t do anything at all. To uninstall the VPN service, follow the steps below.

• Tap the Win + R keys to open the Run dialog box
• Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
• From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
• After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try disabling the Proxy server

There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable proxy server.

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Use the Google Public DNS

You might want to change your DNS to Google Public DNS as it could also help you in fixing the ERR_CERT_COMMON_NAME_INVALID error in Chrome. To do so, follow the steps below.

• The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
• Next, click on the “Change Adapter Settings” option.
• After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
• Right-click on your network connection and click on Properties.
• Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
• After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
• Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Try contacting the website administrator

If the first three given options didn’t work, you might want to consider contacting the website administrator especially if you’ve already determined that the issue does not occur due to a VPN or proxy server that you’re using. This option can be quite tricky since you won’t be able to submit a contact form since you’re banned from accessing the website but you can contact the admin via the form section if available.

As you know, one of the useful and efficient utilities in Windows 10 is the DISM tool. It can be used with the Command Prompt command line which allows users to carry out various tasks. However, there are instances when the DISM tool could encounter some errors when you try to execute a command. One of these errors is the one that states, “The component store has been corrupted”. This kind of DISM error is due to an error in the image file. When you encounter the DISM Error 14098 when running the DISM tool, you will see the following content in the command line:

“C:>Dism /Online /Cleanup-Image /RestoreHealth /Source:c:testmountwindows /LimitAccess Deployment Image Servicing and Management tool Version: 10.0.10586.0 Image Version: 10.0.10586.0 [==========================100.0% Error: 14098 The component store has been corrupted. The DISM log file can be found at C:WINDOWSLogsDISMdism.log C:>”

There are several fixes you can check out to fix the DISM Error 14098, “The component store has been corrupted”. You can try to run the Restore Health command or reset the Windows Update components, or whitelist the dism.exe in your antivirus program, as well as try to uninstall any recently installed updates. Follow the options provided below for more details.

Option 1 – Run the Restore Health command in a Clean Boot State

• First, you need to put your computer in a Clean Boot State.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• Now open Command Prompt with admin privileges.
• Then type and enter this command to execute it: Dism /Online /Cleanup-Image /RestoreHealth
• Wait until the process is completed and restart your computer.

Note: If the Restore Health command fails, you can use the “/StartComponentCleanup parameter” by executing this command: Dism /Online /Cleanup-Image /StartComponentCleanup

Option 2 – Try to reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
  • ren C:/Windows/System32/catroot2/Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 3 – Whitelist the “dism.exe” in your antivirus program

The DISM error 14098 might also be caused by your antivirus program which could be interfering it from running. To fix this, you have to whitelist dism.exe. How? Refer to these steps:

• Open the Windows Defender Security Center from the system tray area.
• Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
• After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
• Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
• Next, navigate to this path and select the WinSxS folder: C:/Windows/WinSxS
• When a User Account Control or UAC prompt, just click on Yes to proceed.

Option 4 – Try to uninstall recently installed updates

There are times when some Windows Updates affect some mechanism internally when you update your Windows 10 computer. As a result, it causes issues with other components of the operating system which could be the reason why you’re getting the DISM error 14098.

• Go to Settings and select Update and Security > Windows Update.
• From there, click on the “View update history” option and then click on the “Uninstall Updates” option.
• This will open a new window that contains the list of installed Windows Updates.
• Now right click on the Windows Update you wish to uninstall and click Uninstall.

What is Search.schooldozer.com? And how does it function?

Search.schooldozer.com is a browser extension that functions as a search engine. It is developed and maintained by “Schooldozer”. It claims to improve users’ browsing experience by providing them with improved search results. However, it does not really do the things it claims to do. In fact, they’re quite the opposite ones – instead of improving the browsing experience, it makes users’ browsing experience unsafe and full of sponsored content. This is in contrast to what it states in its Privacy Policy:

“Install applications the easy way and without the hassle, using the Schooldozer downloader. The Schooldozer platform stems from years of experience with installing applications, resulting in a highly optimized process, yielding faster downloads, better user experience, and more successful installations.”

In addition, once installed Search.schooldozer.com is installed, it will change the default settings of a browser such as the default search engine, homepage, and new tab page. This is why security experts regard this browser extension as a browser hijacker and a potentially unwanted program. The modification of the browser's settings allows it to control users’ browsing by redirecting them to sponsored sites as well as deliver sponsored content from its affiliated sites in order to gain profit via pay-per-click marketing. And if you think that the ads it displays are harmless, think again for some of these ads can redirect you to suspicious websites that might contain harmful content. What’s more is that this browser hijacker can also keep track and monitor all your browsing activities in order to obtain your browsing data like search queries, what sites you always visit, browsing history, browser type, OS version, and so on. The information collected is then used and may even be shared with its affiliated third parties to deliver more customized and personalized advertisements.

How is Search.schooldozer.com distributed over the web?

Like a typical browser hijacker, Search.schooldozer.com is distributed using the software bundling method where several unknown and unwanted programs are bundled in a software package. Thus when you install any software bundle, make sure to always opt for the Custom or Advanced installation setup rather than the quick setup to avoid installing unwanted programs like Search.schooldozer.com. To remove Search.schooldozer.com from your computer, follow the removal guide below carefully. Step 1: Start the removal process by closing all the browsers infected with Search.schooldozer.com. If you’re having a hard time closing them, you can close them using the Task Manager just tap on Ctrl + Shift + Esc. Step 2: After you open the Task Manager, go to the Processes tab and look for the infected browser’s process and end it. Step 3: Then close the Task Manager and tap the Win + R keys to open Run and then type in appwiz.cpl to open Programs & Features in Control Panel. Step 4: From there, look for Search.schooldozer.com or any unfamiliar program that could be related to it under the list of installed programs and once you’ve found it, uninstall it. Step 5: Edit your Hosts File.

• Tap the Win + R keys to open then type in %WinDir% and then click OK.
• Go to System32/drivers/etc.
• Open the host file using Notepad.
• Delete all the entries that contain Search.schooldozer.com.
• After that, save the changes you’ve made and close the file.

Step 6: Reset all your browsers to default to their default state.

Google Chrome

1. Launch Google Chrome, press Alt + F, move to More tools, and click Extensions.
2. Look for Search.schooldozer.com or any other unwanted add-ons, click the Recycle Bin button, and choose Remove.
3. Restart Google Chrome, then tap Alt + F, and select Settings.
4. Navigate to the On Startup section at the bottom.
5. Select “Open a specific page or set of pages”.
6. Click the More actions button next to the hijacker and click Remove.

Mozilla Firefox

1. Open the browser and tap Ctrl + Shift + A to access the Add-ons Manager.
2. In the Extensions, menu Remove the unwanted extension.
3. Restart the browser and tap keys Alt + T.
4. Select Options and then move to the General menu.
5. Overwrite the URL in the Home Page section and then restart the browser.

Internet Explorer

1. Launch Internet Explorer.
2. Tap Alt + T and select Internet options.
3. Click the General tab and then overwrite the URL under the homepage section.
4. Click OK to save the changes.

Step 7: Hold down Windows + E keys simultaneously to open File Explorer. Step 8: Navigate to the following directories and look for suspicious files associated to the browser hijacker such as the software bundle it came with and delete it/them.

• %USERPROFILE%Downloads
• %USERPROFILE%Desktop
• %TEMP%

Step 9: Close the File Explorer. Step 10: Empty the contents of Recycle Bin.

If you have been stuck on allocating disk space on steam you know how annoying this error could be. Here you are, with your new game eager to play it and relax a little and all of the sudden steam gets stuck on allocating disc space. Luckily this error is fixable, follow provided guide to fix the error and continue with installing the game.

1. Restart computer

   An old age solution of turning it off and turning it back on but in this case, it works 90% of the time.

2. Run Steam as administrator

   Allocating disk space when done by a third-party application can be a task that requires privileges higher than the normal user. Find the steam executable file in the installation folder, right-click on it and run it as an administrator

3. Clear Steam cache

   Launch Steam in admin mode. Once in the client, click on Steam at the top left corner of the screen. From the drop-down box, click on Settings. Once in the Settings, navigate to the Downloads tab. Click the Clear Download Cache option. Click OK on the prompt to confirm your action. Wait for the process to complete. When done, save changes and exit the client.

4. Change download server

   Launch Steam client in admin mode. Once in the client, click on Steam at the top left corner of the screen. From the drop-down box, click on Settings. Once in the Settings, navigate to the Downloads tab. Click the drop-down menu under the Download Region. Choose a different server to download from. Exit the Steam client.

5. Refresh installation files

   • Kill a Steam process in Task Manager.
   • Navigate to your Steam folder
   • Inside the Steam folder, select everything except the steamapps folder and the Steam.exe executable file.
   • Tap the Delete key on your keyboard.

6. Turn off firewall

   Firewall can prevent steam and cut access to system operations, disable firewall to fix this issue.

7. Stop overclocking

   If you have overclocked your PC, you can simply reverse the change. The steps you will need to take depends on the overclocking software. Launch the software and look for the option to stop the overclocking. Once done, restart your computer, rerun the game installation.

If you encounter an error message saying, “ERR SSL VERSION OR CIPHER MISMATCH” while visiting a website, then it is not primarily your fault as an end-user. In fact, it can happen on any website like Chrome, Edge, Firefox, and even Internet Explorer. Getting this error means that the website you are visiting is using an SSL certificate which your browser seems to be rejected because there is some issue with the certificate. It is also possible that the certificate that’s downloaded on your computer is corrupted or that your computer configuration for TSL/SSL is misconfigured. Here are the complete details of the error message:

“A secure connection cannot be established because this site uses an unsupported protocol, Error code ERR_SSL_VERSION_OR_CIPHER_MISMATCH”

To resolve the ERR_SSL_VERSION_OR_CIPHER_MISMATCH error, refer to the options given below and see which one works for you.

Option 1 – Try to access the website with the only HTTP

The first thing you can do is to try accessing the website using HTTP instead of HTTPS. If you can open the website using HTTP then it means that the problem is in the website itself. And if you are the website owner, you can check the following:

• Check if your website’s SSL certificate name is mismatched. Here you need to ensure that the name and alias of the websites match with the actual website URL where the certificate is installed.
• Second, check if your server is using the RC4 Cipher. If it is, then you need to fix that.

On the other hand, you may also check if your CDN also supports SSL since most of the CDN nowadays supports SSL. All you have to do is configure it correctly and it should be good to go.

Option 2 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR SSL VERSION OR CIPHER MISMATCH error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.

• Type “Internet” in the search box of your browser. After that, you should see the Internet Options from the search results.
• Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
• From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
• Restart the browser.

On the other hand, if you were using Firefox when you go the error, here’s what you have to do.

• Open Firefox and in the address bar, type “about:config” and hit Enter.
• If a warning appears, just click on the “I accept the risk!” button to proceed.
• Next, type in “TLS” in the search field and hit Enter.
• Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
• Now click OK and restart Firefox and do the same thing with SSL.

If you find that your headphones are suddenly not working, read on as this post will help you sort out the problem. There could be several reasons why your headphone is malfunctioning, it could be due to an update you just installed, or it could also be due to incompatible operating system, drivers, and so on. Although updates are created to fix bugs on a computer, there are times when it also causes some issues in the computer. One of the issues it causes is the broken headphone. When this happens, the computer will stop playing any audio using the headphones. The problem, as pointed out, could be due to Windows Updates or incompatible or corrupted drivers in the system. To resolve this problem with the headphones, there are several fixes you can check out. Make sure that you follow each one of the given potential fixes below.

Option 1 – Try to set the headphone as the default device manually

There are times when you plug a headphone, it does not toggle the default audio device. Thus, to fix this issue, you have to set the default audio device to the headphones manually. To do that, follow these steps:

• First, right-click on the volume icon located on the system tray.
• Next, select the Open sound settings option to open the Sound section in the Windows 10 Settings app.
• After that, go to the Output section and select Headphones for the “Choose your output device” option. This should fix the problem for you.

Option 2 – Try to update, rollback or reinstall the Audio driver

If the glitch in your audio has something to do with software, chances are it might be related to the audio driver – it could be that the newest version of your Windows 10 does not work well with the old version of the driver. This is why you have to update your audio driver to the newest available version.

• Tap the Win + R keys to open the Run dialog box and then type in MSC and tap Enter or click OK to open the Device Manager.
• Expand the section for the outdated device drivers.
• And then select the outdated driver(s) and right-click on it/them.
• From the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
• Then also click on the option, “Search automatically for updated driver software.
• Restart your PC after the installation.

Note: If updating the Audio driver didn’t work, you can go to the website of your PC manufacturer and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 3 – Try checking the status of the audio-related Windows Services

The Windows Services manages audio for all Windows-based programs and if this service is stopped, audio devices, as well as effects, will also be affected and if this service is disabled, any services that depend on it explicitly will fail to start. So you need to check the status of this service. How? Follow the steps below.

• Tap the Win + R to open the Run dialog box.
• Then type in “MSC” in the field and tap enter to open the Windows Service Manager.
• Next, navigate down to the Windows Audio Service and double-click on it to open Properties.
• After that, set the Startup Type to Automatic and then click on the Start button and if it has already started, stop it and then start it again.

Note: You should also make sure that the following Dependency Services are started and have Automatic Startup type:

1. Remote Procedure Call
2. Windows Audio Endpoint Builder

You should also start the Multimedia Class Scheduler and set it on Automatic if you have it in your system. The Multimedia Class Scheduler Service or MMCSS is a service in Windows that allows multimedia applications to get prioritized access to CPU for time-sensitive processing like the multimedia applications as well as prioritized disc access to make sure that the process does not lack data to process.

Option 4 – Try running the Playing Audio Troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the problem with the headphones. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10. Run this troubleshooter and see if it can fix the issue or not.

Option 5– Try to rollback or install a newer Windows Update

As mentioned earlier, the issue with the headphones could be due to a Windows Update. Thus, to fix the problem, you can try to either roll back or install a newer Windows Update.

Error Code 0x8024002e - What is it?

Windows 10 error code 0x8024002e is related to the Windows update service. When you see the error code displayed on your screen, it means that the Windows update service has been blocked or not working. As a result of this error code, your computer might lag and the system may freeze while performing normal operations. The error may read as follows:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information this may help: (0x8024002e)”.

Common symptoms include:

• Slow computer performance
• System freezes while performing normal operations or freezes while multitasking
• BSOD error is showing
• Some unwanted files get opened automatically
• Updating is not possible

Solution

Error Causes

This error code appears because of the following reasons:

• Incomplete installation of the Windows operating system
• Incorrect registry entry
• Corrupt or damaged system files
• The computer has come under a virus attack
• Miscommunication between the computer and the Windows Automatic Update service

The decline in RAM or outdated Hard Disk Drive

Further Information and Manual Repair

Method 1:

• Remove any external media connected to the computer
• Crash reboot your PC 2 to 3 times.
• Now check if you are still having the problem.

If the problem still persists, try the following methods if you are able to boot to the desktop and check for the problem.

Method 2:

Changing Windows Update property to automatic: You might see this error if your Windows update property is set to manual. Follow the steps below to change it to automatic. Open Task Manager.

1. Click on the Services tab. Find “Open Services” at the bottom of the window.
2. A new window will pop up. Scroll down and find “Windows Update” from the list. Double click on the Windows Update. It will open its properties.
3. Select Automatic for ‘Startup Type.’ Click Apply, Start, and OK.

Now, try the Windows Update and check if you are still getting the error message. If the problem isn’t resolved, reboot your PC for the changes to take effect and then try again.

Method 3:

Disable Antivirus program: If you have any antivirus installed on your PC, you might need to disable it first and see if that helps. Although, most of the antivirus makers have made changes to work smoothly with Windows 10, it is a new Operating System and some antivirus may cause conflict. Disable the antivirus and check for updates to see if it is preventing you from updating your system and displaying the error code 0x8024002e.

Method 4:

Run inbuilt Windows update troubleshooter. Follow the steps given below:

1. Press Windows + W keys on your keyboard to enable the search option.
2. In the Search box type Troubleshooting.
3. Click on View all
4. Click on Windows update and follow the prompts to run the troubleshooter.

If the issue persists, try Method 5

Method 5:

Run the System File Checker tool (sfc.exe):

1. Open Command prompt.
2. Type sfc /scannow and hit Enter.
3. The sfc /scannow will scan all protected system files and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%System32dllcache. The %WinDir% has the Windows Operating System folder. For example, C:\Windows.

Do not close the Command prompt window until the verification is 100% complete. The command prompt will show the scan results when it is done. After it is done, you may receive one of the following messages:

“Windows Resource Protection did not find any integrity violations.” This means you do not have any missing or damaged system files.

OR you may receive a message saying:

“Windows Resource Protection could not perform the requested operation.”

To resolve this problem, run the System File Checker in safe mode and make sure that the PendingDeletes and PendingRenames folders exist under %WinDir%WinSxSTemp.

OR you may also receive a message saying, “Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the CBS.Log%WinDir%LogsCBSCBS.log.” OR you may receive a message saying, “Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log%WinDir%LogsCBSCBS.log.”

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If the display of your Windows 10 computer turns on all of a sudden no matter how put it to sleep over and over again, it always wakes up, read on as this post will guide you in resolving this peculiar issue. In case you don’t know, the Windows 10 computer Sleep state is made in such a way that if it’s really important, it wakes up. You may have configured this kind of behavior or there could be some hardware component that’s interrupting its Sleep state. Thus, this post will give you some troubleshooting tips to fix the Sleep state issue caused by the Legacy Kernel Caller. The Legacy Kernel Caller points to the external hardware that’s causing your Windows 10 to wake up even when it’s in a Sleep state. Step 1: Find out what’s keeping your computer from going to sleep. To figure out what really is keeping your computer from going to sleep, you can execute the “powercfg –requests” command instead of checking the power configuration of your computer. This command will look for requests from applications and drivers that prevent the computer from turning off the display or from going to sleep. To execute the command, simply open Command Prompt and type “powercfg –requests” and hit Enter. After that, you will see part of the result that looks like this:

“SYSTEM [DRIVER] USB AUDIO DEVICE An audio stream is currently in use [DRIVER] Legacy Kernel Caller.”

Step 2: The next thing you have to do is remove all the external hardware connected to your computer. In this step, you have to disconnect external hardware from your computer. Based on reports from users who experienced the same issue, the “TV card” is the culprit so make sure you remove that one. Once you’ve removed it, open Command Prompt and run the “powercfg –requests” command again and you’ll see that the “Legacy Kernel Caller” will no longer be on the list. In addition, your computer will get into its regular sleep mode once the hardware is removed. Once you do that, the driver gets hung and won’t release the power request despite being used. Step 3: Try using the request override option The powercfg command also offers a request override option which allows users to disable the requests from applications and services to wake the computer from sleep mode. To run this command, simply open Command Prompt with admin privileges. After you open Command Prompt, type the following command and hit Enter to disable requests from applications and services that causes the computer to wake from sleep state.

Powercfg -requestsoverride Driver "Legacy Kernel Caller" System

Step 4: Check the streaming and media applications You also have to check if your computer is running an audio or video service in the background. In such cases, your computer won’t be able to go to sleep mode if these services are running in the background. You might have noticed that when you play a video or audio, your computer never goes to sleep. And if you have put it to sleep in between watching the video, then it’s probably why your computer is waking up. Thus, you have to stop these services. Step 5: Check the devices that can wake your computer If you didn’t see the Legacy Kernel Caller in the result after you execute the ”powercfg –requests” command, then you can try to execute the following command instead.

powercfg –devicequery wake_armed

After you enter this command, it will give you a list of all the devices that can wake your computer. So if there is anything other than the mouse, keyboard, touchpad, you have to check the power configuration of that device. To do that, go to the Device Manager and disable the device’s “Allow this device to wake the computer” option in its Properties Step 6: Check the Sleep Advanced Settings

• Click on the Windows key and type “control panel” in the field and select the related search result.
• Next, select the Security and Maintenance option and click on the Power Options.
• After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
• Now click on the Change advanced power settings button and a new window will appear.
• Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
• Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

On the other hand, you could also run the Power Troubleshooter to resolve the Sleep state issue. This built-in troubleshooter will automatically fix any power-related issues in your computer.

Updating your Windows 10 computer isn’t always as easy as it should be since there are times when you might encounter some errors along the way. One of these errors is the error code 0x80246017 that comes with the error message “WU_E_DM_UNAUTHORIZED_LOCAL_USER”. According to Microsoft, the cause of this particular Windows Update error is that “The download failed because the local user was denied authorization to download the content”. So if you got this error when you tried updating your computer, read on as this post will provide you some suggestions on how you can fix it. Before you troubleshoot the problem using the options given below, make sure that you are logged in as administrator. If you are already logged in as an administrator, follow each one of the options carefully.

Option 1 – Try to check the status of some Windows Update Services

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter or click OK to open Services.
• From the list of Services, look for the following services and make sure that their Startup type is as follows:
  • Windows Update – Manual (Triggered)
  • Background Intelligent Transfer Service – Manual
• After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 2 – Try to grant Full Control of the System Volume Information directory

• First, tap the Win + X key combination and then select Command Prompt (Admin) from the given menu.
• After opening Command Prompt with admin privileges, type the following command and tap Enter to execute it:

c md.exe /c takeown /f "C:System Volume Information*" /R /D Y && icacls "C:System Volume Information*" /grant:R SYSTEM:F /T /C /L

• Once the command is executed, it will run a batch of tasks and will show each one of their statuses on the command line window and once they’re done, exit Command Prompt.
• Now restart your computer and see if it fixed the problem or not.

Option 3 – Try to disable your antivirus program or Firewall

Disabling the antivirus program or Firewall or any other security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 4 – Try running the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Update error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• After that, wait until the process is finished and do not close the window as the process will probably take a couple of minutes.
• Once it’s done, restart your computer.

Option 5– Run the Windows Update Troubleshooter

If the DISM tool didn’t work in fixing the error, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including the Windows Update error code 0x80246017. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows Update error code 0x80246017. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.