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USB Security key is not working on Windows

As you know, the USB security keys are a secure medium to validate a lot of components in a computer. They can be used to log in to Windows 10. Now with the advancement of APIs, you can authenticate across the website as well using the same key. However, there are times when it may not work and it could be caused by several factors. It could be due to corrupted or incompatible drivers or it could also be due to compromised integrity of the key, and many more.

So if you happen to encounter an issue with the USB security key on your Windows 10 computer, then there are several potential fixes you can try. You can try toggling the Internet Options settings or reinstall the respective USB drivers. You could also try changing the PIN of the security key or disable the antivirus program on your computer or troubleshoot the web browser. Refer to the potential fixes provided below to fix the problem.

Option 1 – Try to toggle the settings of the Internet Options

  • In the Windows Search box, search for Internet Options to open it.
  • Next, go to the Security tab and drag the security slider to the lowest possible security for all the given zones.
  • After that, click on OK to save the changes made and close the Internet Options.

Note that this option is only a temporary measure as it can make your computer vulnerable. Make sure to press the Reset all zones to default level button.

Option 2 – Try to update or reinstall the respective drivers

If updating the drivers of the device did not fix the problem with the USB security key, you can try to update or reinstall the Universal Serial Bus Controller drivers instead of using the Device Manager. Refer to the following steps:

  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.

Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.

  • Restart your PC and then click the “Search automatically for updated driver software” option.

Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 3 – Try to change the PIN of the security key

If the first two options didn’t work, you can try changing the PIN of the security key. There are instances when the PIN for the security key might have been corrupted. Thus, resetting it can help you resolve the problem.

Option 4 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block the proper functioning of the USB security key. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 5 – Try to troubleshoot the web browser

Troubleshooting your web browser can also help you fix the USB security key problem. You can do that by checking if your web browser supports the security key and you can do that by checking on the official website of your browser. You can also try to update your web browser to its latest version but if it didn’t help, you can try to reinstall it or switch to another web browser.

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Further Information and Manual Repair

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Good manufacturing quality

Plastic and overall manufacturing quality are really, really good. The battery is great, packing 4000mAh that can hold over 3 hours of nonstop gaming, and all buttons and joysticks are great. The screen is a 640 x 480 60Hz 3.5″ IPS screen (4:3 aspect ratio) that performs really great for its purpose, retro gaming. There is a Digital D-Pad and dual analog joysticks. The right joystick is the lower profile to avoid being accidentally moved when pressing the four gaming buttons. There are three buttons at the bottom which are Home, Start, and Select. On either side are good-quality stereo speakers. On the bottom of the device are a Micro SD Card slot and a 3.5mm headphone port. On the top of the device are Left and Right shoulder and trigger buttons. There are the power button and volume adjustments. There are a USB Type-C OTG port and a Micro HDMI output for connection to a TV.

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Retroid price

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Conclusion

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Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like the ERR_BAD_SSL_CLIENT_AUTH_CERT error. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.
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  • Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
  • Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try clearing the browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_BAD_SSL_CLIENT_AUTH_CERT. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.
  • Open your Google Chrome browser.
  • After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
  • Now select every checkbox that you see and click on the Clear browsing data button.
  • Then restart your Chrome browser and check if you can now open any website or not.

Option 3 – Try to check and fix any possible conflicts with third-party programs

Third-party programs like internet protection software could be interrupting the connection and causing the error. For some unknown reason, your antivirus program or firewall might be detecting the webpage you are trying to open as malicious or with less credibility which is why it is blocking the browser from opening the website. To fix that, if you have third-party programs installed like VPN, security software, or any add-on, or firewall, you can disable them temporarily and see if it fixes the problem and you’re able to pull up the website. After a while, you have to enable them back and configure their settings so that the website won’t get blocked again.

Option 4 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR_BAD_SSL_CLIENT_AUTH_CERT error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.
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  • Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
  • From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
  • Restart the browser.
On the other hand, if you were using Firefox when you go the error, here’s what you have to do.
  • Open Firefox and in the address bar, type “about:config” and hit Enter.
  • If a warning appears, just click on the “I accept the risk!” button to proceed.
  • Next, type in “TLS” in the search field and hit Enter.
  • Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
  • Now click OK and restart Firefox and do the same thing with SSL.

Option 5 – Try to update Google Chrome

You might also want to try updating your browser to its latest version and have it installed in your computer. After you install the update, check if you can now open the website you were trying to open earlier.

Option 6 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Note: If removing the browser extensions or toolbars didn’t work, you can also try to reset your Google Chrome browser.
  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.
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Option 1 – You can try connecting to the organization’s network and activate the computer. But before that, you need to first check if the computer actually belongs to an organization or not.

  • Tap the Win + R keys to open the Run dialog box.
  • Type “cmd” and hit Enter to open an elevated Command Prompt.
  • After that type the vbs /dlv command and hit Enter to execute it.
  • Next, check if the Product Key Channel says “GVLK”. If it does, then it means that your computer was activated using volume licensing.

Option 2 – Change Licence Key

If you’ve recently left an organization then it’s best if you buy another copy of Windows 10 and then change the license key. This time, make sure that the license key is for the same version of Windows. However, if it’s different, you need to format your computer.

Option 3 – You can try activating Windows 10 using a mobile phone

Activating Windows 10 can also be done using your phone. Just note that you have to call Microsoft to do so.
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  • Next, select your country and click on Next.
  • Keep the window open and call the toll-free number of the country you’re from.
  • Afterward, a confirmation ID should be given by the automated system which you must take a note of.
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Option 4 – If you think that the issue is caused by some hardware changes, you can try using the Activation Troubleshooter.

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“Script: <PATH of the VBS Script> Line: x Char: x Error: The description of the error. Code: xxxxxxxx Source: (Source of the error)”
At the time of writing, it isn’t clear yet what the root cause of the error really is but there are several potential fixes you can check out to fix it. You can try to run the System File Checker or set the default value for the .vbs key, or troubleshoot the problem in a Clean Boot State. You could also try to repair Install Windows 10 or scan your computer for malware. For more detailed instructions refer to the following options.

Option 1 – Try to run a System File Checker scan

  • In the Windows Start Search, type “command prompt” and right-click on Command Prompt from the search results, and then select the “Run as administrator” option.
  • After opening Command Prompt with admin privileges, type the “sfc /scannow” and tap Enter to execute it.
  • Once the scan is finished, restart your computer and see if the Windows Script Host error.

Option 2 – Try setting the default value for the .vbs key

  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: ComputerHKEY_CLASSES_ROOT.vbs
  • From there, double click on the default string and change its Value data to “VBSFile”.
  • Exit the Registry Editor and restart your computer for the changes to take effect.

Option 3 – Try troubleshooting the problem in a Clean Boot State

Setting your computer in a Clean Boot State can help you diagnose and later troubleshoot the problems in your computer. During this state, the system will start with a minimal number of drivers and startup programs that help in isolating the problem with the interfering software. To put your computer in a Clean Boot State, follow the given steps below.
  • Log onto your computer as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 4 – Try to repair install Windows 10

  • First, you have to click this link and then click the Download Tool Now button.
  • Next, click the “Use the tool to create installation media (USB flash drive, DVD, or ISO file)…” option and follow the next given instructions on the screen.
  • Now select the ISO file option in step 5.
  • After that, you should now have an ISO file.
  • Next, go to the location where you’ve downloaded the ISO file.
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Option 5 – Try scanning your computer using Windows Defender

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  • Next, click on the Clear browsing data option and select “All time”.
  • Then select the type of history you want to delete.
  • After that, click on the Clear Data button.
If clearing the browsing history in Chrome the old way didn’t work, then you can try to check out the options provided below.

Option 1 – Clear the cache using the File Explorer

The first thing you can do is to clear the cache by using File Explorer. To get started, refer to these steps:
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  • Next, navigate to the following paths:
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    • C:/Users/YOURUSERNAME/AppData/Local/GoogleChrome/User Data/PROFILENAMECache
  • From the given locations above, replace “YOUR USERNAME” with the user profile name you use and then search for a file named “Cookies”.
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Option 2 – Reset Chrome

Resetting Chrome can also help you fix the error. This means that you will be restoring its default settings, disabling all the extensions, add-ons, and themes. Aside from that, the content settings will be reset as well and the cookies, cache, and site data will also be deleted. To reset Chrome, here’s what you have to do:
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  • Next, type “%LOCALAPPDATA%GoogleChromeUser Data” in the field and hit Enter to open the User Data folder.
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A Steam gift card

For gamers, a good game is a great gift but most of the time when we are buying a game we can miss what the person wants. That is why a Steam gift card is a great gift for gamers. He can use it and buy whatever he or she wants for its value.

Xbox Game pass

This is another for those Gamers type. Xbox game pass is a great gift even if you do not own Xbox since all games will work on PC as well. Xbox Game Pass Ultimate includes the PC version, which will unlock somewhere between 300 and 350 games automatically. It’s a subscription service, so your PC gamer will have to keep up with it. The monthly price is worth it, though.

Pack of cable ties

Almost every PC user has tons of cables lying around, and most of the time they are not really tidy. Cable ties come to the rescue!!! Let us be honest, no one likes cables that are scattered all over the place, even the computer users so if they do not have this essential piece of equipment, we are sure they will like it.

Compressed air duster

Dust is enemy no.1 for computer users, it gets into the keyboard, into small spaces, etc. It is very difficult to get it out so an air duster for compressed air is a great cleaning gift for any kind of computer enthusiast. You can get it with a can of compressed air as well so everything is ready for cleaning.

New Headset

A headset is always a great gift. Over time earbuds can deteriorate and get damaged simply just by using them and when enough time passes even cables can start losing contact and overall sound quality may drop. Usually, computer users change headsets like keyboards so if your loved one has some old headsets showing their age, a new one is a perfect present.

New SSD drive

More hard disk space is always a welcome sight for any PC user and new SSD drives fueled with new technology are faster than ones of the same size in past years making them a perfect gift.

Large mouse pad

A good mouse pad can mean a lot to a gamer. Over time mouse pad deteriorates simply with its use so a new and fancy large pad is a great gift for any user. If you want a great gift, make it with RGB light.
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Fix Windows Cannot Find a System Image
If you have encountered the “Windows Cannot Find a System Image on This Computer” error while you are trying to restore a system image, then read on as this post will guide you in resolving this problem. A system image is basically a backup of your whole data in the system. For instance, it can be the backup data of your hard disk or the whole hard disk itself, or one of the volumes. This is really useful in some cases like when you are not able to get back into your system for some reason or when your system has been corrupted. In such cases, you can utilize this feature and get going safe and sound. However, not all things go the way as expected like when you make a system image of a drive for instance, or use that backup to restore data and you suddenly encounter the “Windows Cannot Find a System Image on This Computer” error. This kind of error occurs due to a number of reasons but worry not for your data is safe and you can fix this error easily. This error is most likely triggered by changing the name of the “WindowsImageBackup” folder. Renaming this folder will certainly be an issue since it is the one that stores all your data. Aside from renaming the WindowsImageBackup folder, renaming the sub-folders can also cause this error which means that renaming the sub-folders of the WindowsImageBackup folder can trigger the error. To fix this error, here are some suggestions that might help:

Option 1 – Try putting the WindowsImageBackup folder in the Root directory

Windows will have issues finding the WindowsImageBackup folder if it isn’t in the root directory of the drive so if it is not there, the “Windows Cannot Find a System Image on This Computer” error will pop up. When a folder is in a root directory, it means that it shouldn’t be stored within a folder but in the main directory instead.  Thus, you need to put the WindowsImageBackup folder in the root directory to fix the error.

Option 2 – Don’t add any sub-folders in the WindowsImageBackup folder

Another cause of the error is when you add sub-folders in the WindowsImage Backup folder. Adding any sub-folders in this folder will only trigger the error so you should leave the folder as it is and you must not make any modifications to it. So if you have added sub-folders in it, make sure to remove them right away.

Option 3 – Make sure that there is one system image per USB drive

The error can also appear if you’ve stored multiple images inside a single USB drive as it could confuse Windows and will trigger the “Windows Cannot Find a System Image on This Computer” error. Note that storing system images of different volumes of your hard disk in a single USB will prevent you from restoring your data.

Option 4 – Try renaming the System Image folder

If you’ve just changed the name of the System Image folder after you store it on a USB stick or other external device, then it’s no wonder why you’re getting the “Windows Cannot Find a System Image on This Computer” error. Windows search for the default name, “WindowsImage Backup” folder when restoring your data so if it is not able to find it, it throws up this error instead. To fix the error, you need to change the folder back to its default name which is “WindowsImageBackup”.

Option 5 – Check the WindowsImageBackup sub-folders

As mentioned earlier, renaming sub-folders in the WindowsImageBackup folder can trigger the error so if you have renamed sub-folders in this folder, you need to change them back to their default names so that you can restore your data peacefully.
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