Solution for Error 0x000000d1

What Is 0x000000D1 Error?

Error code 0x000000D1 is a serious error that is displayed when Windows automatically shuts down to protect the system against further damage.

Usually, when this error occurs, the message displayed to the users states something like STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL.

Solution

Restoro box imageWhat Causes 0x000000D1 Error?

Usually, the STOP 0x000000D1 error code is caused by issues like incompatibilities, third-party drivers, driver conflicts, outdated drivers, malicious drivers, and other related problems.

Speaking technically, the message displayed to the user actually means that the kernel-mode driver has tried to gain access to memory at an unreasonably high process IRQL.

If left unfixed, STOP 0x000000D1 error can become quite serious. Increased frequency of occurrence may not only lead to data loss but can cause system corruption as well. That’s why it is crucial to fix it and to resolve the underlying issues causing it as soon as possible.

Further Information and Manual Repair

There are different ways of quickly fixing this error, some of which are briefly listed below as follows.

  • The solution advised for advanced users is to start the system and log on to it as the administrator. Then do to Start button. Click on All Programs -> Accessories-> System Tools->  System Restore. Here you will find the option, “Restore my computer to an earlier time”. Click on it and select ‘Next’. A list of restore points will appear in front of you. Select the latest restore point and then click on ‘Next’. The confirmation window will appear again. Click on the Next button again. Restart your computer. Congratulations, you have successfully restored your computer.
  • Another way that’s more suitable for novice users goes as follows. Download a repair utility tool. Now install the program. You are most likely to come across a Scan button. Once that happens, choose the Fix/Repair button. Your scan will be completed. The error will be removed. You can then restart your computer again to ensure the error is no longer displayed.

Some other suggestions to keep your computer from encountering these problems in the future are outlined below.

  • Update all your drivers. Obsolete or old hardware or software drivers may also trigger this STOP 0x000000D1 error.
  • If you have recently installed or modified a driver or hardware and the error has occurred afterward, it is highly likely that the installation or modification has caused it. Revert back to the original settings to steer clear of this driver in the future.

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Guide to Quickly Fixing the Thorconnwndclass
Thorconnwndclass error is an Outlook error that has recently reared its head. Known to create several problems in the proper functioning of the Outlook application, this error is essentially a constituent of the Norton Antivirus Crash Guard Symantec component. That’s why those using the Norton Antivirus program are most likely to encounter this error.

Solution

Restoro box imageError Causes

When the Thorconnwndclass error occurs, the Outlook closes unexpectedly, users encounter problems while sending or receiving emails and, performance of Outlook is degraded and this happens because issues arise while accessing the PST file. Because of this damaged PST file, stored data is unavailable for access. Other factors that trigger the Thorconnwndclass error are listed below.
  • Corrupt or damaged Outlook Add-ins
  • Corrupt or damaged Outlook bar
  • Unfinished Outlook installation
  • Faulty settings
  • Thorconnwndclass Norton is being used with Outlook
Regardless of the underlying factors that lead up to the occurrence of this error, it's of paramount importance that workarounds are implemented to ensure desired performance of Outlook in the long run.

Further Information and Manual Repair

While there are several ways to rectify this error, some of the most common ones are listed below as follows.
  • The most effective solution is the PST file repair tools available online. These tools use a complex algorithm and thoroughly scan the PST file and repair it as needed. This resolves the Thorconnwndclass error that one encounters in Outlook. Usually such software have an easy to use interface and can easily be used, without the need for the user to have a strong technical background. Another advantage of using these software available online is that they not only repair the file, but they often play a pivotal role in retrieving inaccessible or lost data.
Some other tips for manually resolving this problem are listed below as follows.
  • First and foremost, disable your Norton Antivirus program if it’s installed on your system. Now, open the Outlook application in Safe Mode. Since this problem may also be triggered by damaged or corrupt Outlook add-ins, it is strongly advised that you disable or uninstall them. Now, you will come across some .dat files. Rename them by changing the existing .dat files to new .dat.
  • Another useful approach is to employ the Inbox Repair tool offered by Outlook.
  • Finally, one can also use the scanpst.exe file to fix any problem or error that resides within the  Outlook application.
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Fix Error 1061 The service cannot accept control messages at this time Error in Windows 10
If you are trying to run or starting a program on your Windows 10 computer and you suddenly get an error message saying, “Error 1061 The service cannot accept control messages at this time”, read on as this post will show you what you can do to fix the problem. This kind of error pops up since the Application Information Service does not respond to the requests to raise applications to Administrator in Windows 10 like the Task Manager, Service updates, and so on. Thus, you won’t be able to run or open apps and will only get stuck with this error. The “Error 1061 The service cannot accept control messages at this time” message is a type of network error that typically occurs when there is a temporary mismatch between the requested control and the state of the service to be controlled. It’s most likely that the service is in a state of start-pending, stop-pending, stopped or it may already be used by another user which explains why this error message suddenly appears. You can encounter this error message on any Windows operation. Here are some of the most common occurrences:
  • Debugging a Windows service
  • Starting Task Manager
  • Starting Registry Editor
  • Starting Firewall
  • Starting services.msc
  • Starting dsm.exe
  • Updating services
  • Asking for file permissions, etc.

According to Microsoft MSDN, the error occurs because:

“There is a temporary mismatch between the requested control and the state of the service to be controlled. The service may be in a state of start-pending, stop-pending, or stopped. Wait a few minutes, then retry your operation.” If after a few minutes, the error still appears, then you may have to follow the options prepared below.

Option 1 – Try to restart the Credential Manager Service

  • Go to the Start menu.
  • Then type in “services” in the search box.
  • From the search results, right-click on “Services” and select the “Run as Administrator” option.
  • Next, look for the Credential Manager Service in the Services window.
  • Once you found it, double-click on it to open its Properties. From there, you need to click on the Stop button.
  • After that, set the Credential Manager Service to “Automatic” and click on the Start button to restart it.

Option 2 – Try to start the Application Information Service

You can also try starting the Application Information Service to fix the “Error 1061 The service cannot accept control messages at this time”. Just open the Windows Services Manager and make sure that Application Information Service is Started. And if you find that it’s already started, you need to restart it.

Option 3 – Try killing the IIS Worker Process via Task Manager

  • Tap the Ctrl + Alt + Del keys and select the Task Manager.
  • Next, click on More details to expand the Task Manager and then look for the IIS Worker Process entry which should be displayed in the list under the Processes tab. From there, you can see it in the Background processes. Once you find it, kill its process.
  • You can also try to look for the “w3wp.exe” entries and end its process. if you find many entries, right-click on some of them and select the End task option from the context menu.
  • Now restart your PC. That should fix the problem.
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Fix The group or resource is not in the ...
A couple of Windows 10 users recently reported getting an error that says, “The group or resource is not in the correct state to perform the requested operation” while opening UWP Applications as well as accessing the File Explorer. You can encounter this kind of error mostly on File Explorer, Microsoft Store application, and other UWP applications. This indicates that this error occurs during both the Windows Classic Application and the Universal Windows Platform Applications. There are several ways to fix this error. You can try to run a System File Checker scan, or run the DISM tool or the Program Compatibility troubleshooter or Windows Store Apps troubleshooter or try to reset or reinstall Windows 10 or the affected application that's not working. However, before you do any of these troubleshooting tips, you can try to perform System Restore first as it could undo the changes you’ve made in the system which might have caused the error.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore wasn’t able to fix the error, then you can refer to each one of the following options.

Option 1 – Try to use the DISM tool

You might want to repair potentially corrupted files in your system as having them could also trigger the “The group or resource is not in the correct state to perform the requested operation”. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the DCOM error is now fixed.

Option 2 – Run the System File Checker Scan

Aside from the DISM tool, you can also run a System File Checker scan. It is another built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why you’re getting the error. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your computer.

Option 3 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job. In addition, you can try to run the Windows Store apps troubleshooter as it can also help you resolve the problem.

Option 4 – Reset your computer

  • Tap the Win key or click on the Start button located in the Taskbar.
  • Then click on the Power button at the bottom right portion of the screen.
  • Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.
Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen
  • Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.
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T-Mobile Hack, 40 Million and more Impacted
T-MobileHacker group recently came up with claims that they have stolen data from 100 million T-Mobile customers. T-Mobile has responded with confirmation it has been compromised and that over 40 million records were stolen, among them are not just present customers, but anyone who has applied for T-Mobile service as well as past accounts.

What has been stolen?

Report from T-Mobile states that stolen records included first and last name, date of birth, social security number, driver’s license & ID information. The company said that it has “no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.” Not really a reassuring statement meaning that they really do not know, but even if the statement is true, already stolen information is as much if even not more damaging and devastating as payment information.

What T-Mobile is planning to do now?

It is stated that the hole used for the hack has been addressed and closed so no more data can be stolen. Considering people that had their personal information compromised, T-Mobile said it is planning to reach out to them and offer them two years of free identity protection through McAfee’s ID Theft Protection Service. Additionally, T-Mobile recommends postpaid customers change their PIN by going online into their T-Mobile account or calling T-Mobile customer service by dialing 611 on their phone. The company also recommends a feature called Account Takeover Protection that prevents unauthorized individuals from stealing a phone number and porting it out of T-Mobile. Finally, the company will publish a website “for one-stop information and solutions to help customers take steps to further protect themselves.”
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How to Fix Error 1007

Error Code 1007 - What is it?

This is a typical system error.  This error means the requested operation cannot be performed in full-screen mode. It hampers your ability to run your desired program on Windows PC. It is displayed on computer screens in the following format:
"ERROR_FULLSCREEN_MODE" and/or as the hexadecimal value 0x3EF.”

Solution

Restoro box imageError Causes

The system error code 1007 can be triggered due to several reasons. This includes but is not limited to:
  • Windows registry damage or corruption
  • Device driver conflicts
  • Spyware or viral infection
  • Hardware malfunction
  • Software file damage or corruption
Unlike the blue screen of death error codes, this error is not fatal. But it may hamper your ability to run and work on your desired program. To avoid the inconvenience, it is advisable to fix it immediately.

Further Information and Manual Repair

Try these easy and effective do it yourself methods to repair the system error code 1007 on your PC:

Method 1 - Scan Your System for Viruses

If the underlying cause of error 1007 on your system is viral and spyware infection, then it is advisable to download a powerful antivirus and scan your entire PC. An antivirus not only detects but also removes all types of viruses including spyware, Trojans and adware. Once removed, try running your desired program again, if the program runs successfully, this means the error is resolved.

Method 2 - Update the Drivers

When the error code 1007 occurs due to driver conflict, then it is advisable to update the drivers. To do so simply use the driver update wizard from within Device Manager. The wizard will guide you through the entire driver update process, making it extremely simple for you to update the drivers in minutes.

Method 3 - Clean and Repair the Registry

You may experience the error 1077 because of registry damage or corruption. If this is the reason, then it is suggested you download Restoro. This is a user-friendly and multi-functional PC Fixer deployed with a powerful registry cleaner. It scans your entire system for registry related errors and issues, removes all unnecessary and obsolete files like cookies, junk files and bad registry entries, notorious for registry corruption. In addition to this, it also repairs the registry and damaged system files, thereby resolving the system error code 1007 immediately. Click here to download Restoro on your PC and fix system error code 1007 today!
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Enabling Enhanced Mode in the Windows Search
In case you don’t know, Microsoft has included an Enhanced Search Mode in the new Windows 10 v1903. This new Enhanced Search mode, compared to the Classic Mode, indexes everything on your Windows 10 computer, and in this post you will be guided on how you can disable this new feature as well as discuss how it is different from the Classic Search mode. Over the years, the Windows 10 Start Search has changed. When you tap the Start button and when you type, the results that appear are categorized into Apps, Documents, Email, Web, Folders, Music, People, Photos, Settings, Videos, and many more. This is the reason why the Enhanced Mode was brought into the picture. So unless everything is indexed, this new feature wouldn’t be of much use. A Classic Search is the term used for the old search technique in Windows 10. The Classic Search mode is restricted to Libraries and Desktop and end-users can only select to customize the search location by adding them manually to the indexer. To simply put it, it would only index files and folders which you want to get indexed and if the search term is not in the index, it would initiate the regular search which would take quite a while and this is where the Enhanced Windows Search comes in. It indexes everything as it is its default nature which is the exact opposite of the Classic Search mode. This feature allows you to exclude folders where the Search will not look and index anything that could be personal to you. In addition, it can also impact the life of the battery of laptops, if you are using one. The initial crawl of your data will take place only when connected to power and during that time, both the CPU usage and battery will take a bit of a hit.

To enable the Enhanced Search Mode in your Windows 10 computer, here’s what you have to do:

Step 1: Go to Settings > Search > Searching Windows. Step 2: Next, click on the radio button for Enhanced. Step 3: After that, select the folders which the Windows Indexer should exclude from the Enhanced Search mode. And that’s about it. The next time you search anything on your computer, Windows will be looking at all the locations except for the ones you excluded and the results will be a lot faster compared to the Classic Search. Now that you’ve enabled the Enhanced Search mode, there are two settings you need to check out.
  • Advanced Search Indexer Settings – this setting allows you to configure how or where Windows will search or what file types it will search in your computer. It will also open the same setting that’s available in the Classic Search.
  • Run the Indexing Troubleshooter – when you click on the Indexing Troubleshooter, it will start to troubleshoot any Search and Indexing issues on your Windows 10 computer and fix them automatically.
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Fix Chassis Intruded…Fatal Error…System Halted
When you encounter an error message that says, Chassis Intruded…Fatal Error…System Halted on your monitor then it indicates that the Chassis or the cabinet that holds the CPU, GPU, motherboard, and many more is open. It is a security feature offered by OEMs wherein a connector that is found in the motherboard can detect if the chassis component has been replaced or removed. There are a few OEMs that offer onboard speaker or PC chassis speaker which goes off in this kind of situation. Obviously, the problem has something to do with the hardware and in most cases, you have to put the jumper back on the motherboard with the pin-labeled chassis signal and ground. There are times when some OEMs offer a simple switch that is armed automatically when you properly close the chassis. Thus, you need to check if this switch has something to do with the error. If there is no switch or if it doesn’t resolve the issue, although you may be able to get into Windows with a warm boot, the normal Windows boot won’t really work unless you fix the problem. It is rather false positive and has something to do with the RTC RAM state or the BIOS. You might need to completely disable the Chassis intrusion feature to fix the error. Refer to the suggestions given below to try and fix the “Chassis Intruded, Fatal Error … System Halted” error.

Option 1 – Try to clear CMOS

You can easily clear CMOS by shorting two pins which can be found side by side on the motherboard. Keep in mind that it may vary from OEM to OEM although the basics are still the same to clear CMOS. In addition, you might also have to download the manual from the OEM’s website so that you’ll know its exact location.

Option 2 – Try booting into the BIOS

You can also try booting into the BIOS. All you have to do is tap either the DEL or F2 keys to get there. Note that everything will be set back to their default setting after you reset the CMOS.

Option 3 – Try disabling Chassis intrusion

In this option, you have to look for the Chassis intrusion feature in your BIOS. It might be located under security. From there, disable it and check if the problem’s fixed.

Option 4 – Try to reconfigure the BIOS

Once you have disabled the Chassis feature, you need to reconfigure the BIOS the way you expect it to be or to what it was before the reset.
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Fix Windows Update error 0x80070003
If you are trying to run Windows Update but encountered an Error 0x80070003, read on as this post will guide you on how you can fix it. This kind of error in Windows Update can occur when you activate Windows Firewall or download from the Windows Store. This kind of error indicates that the Windows Update service or WUAUSERV is not started or that the Background Intelligent Transfer Service or BITS can’t be started. Aside from that, you can also encounter this error with the other Windows Update components. To fix the Windows Update error 0x80070003, you can try to run the built-in Windows Update troubleshooter or replace the old Configuration file named “Spupdsvc.exe”. You can also try to reset the Windows Update components or check the status of all the Windows Update-related services, as well as run a System File Checker scan.

Option 1 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x80070003. To run this troubleshooter, Refer to these steps:
  • Tap the Win + I keys to open Settings.
  • From there, click Update and Security and go to the Troubleshoot section.
  • Next, select Windows Update and click the “Run the troubleshooter” button and wait until it’s finished, and then try to run Windows Update again.

Option 2 – Try replacing the old Configuration file named “Spupdsvc.exe”

The next thing you can do to fix the Windows Update error is to replace the Spupdsvc.exe file. This is a process file that comes under the Microsoft Update RunOnce service. So when an update becomes available for your computer, the process responsible for performing the upgrade is notified. In addition, the RunOnce entry is also added to the registry for the spupdsvc.exe and this process is executed when your computer restarts and when you log on.
  • In the Start Search, type “command prompt” and from the search results, right-click on Command Prompt and select the “Run as administrator” option.
  • Next, execute this command to replace the old configuration of the Spupdsvc.exe file with a new one: c m d (remove spaces on CMD) /c ren %systemroot%System32Spupdsvc.exe Spupdsvc.old
  • After that, try to run Windows Updates again and check if the error is now gone.

Option 3 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer.

Option 4 – Check the status of some Windows Update Services

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the following services and make sure that their Startup type is as follows:
    • Windows Update – Manual (Triggered)
    • Background Intelligent Transfer Service – Manual
    • Cryptographic Services – Automatic
    • Workstation Service – Automatic
  • After that, check if the Service status of the listed services above are set to Running. If they’re not, click on the Start button to start these services and then check if the Windows Update error 0x80070003 is now fixed or not.

Option 5 – Run the System File Checker Scan

If manually resetting the Windows Update components didn’t work, you can run a System File Checker scan instead. It is a built-in command-line utility that replaces bad and corrupted system files with good system files that might be the cause why you’re getting the error when you try updating your computer. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.
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A Quick Guide to Fixing Error 451

Error 451 - What is it?

This is a typical SMTP error code. SMTP is the abbreviation for Simple Mail Transfer Protocol. It is an internet standard for email transmission. In other words, SMTP is a text-based protocol in which the sender communicates with the mail receiver by issuing commands and receiving a response code. The SMTP error 451 is displayed in the following format:
‘451 Requested action aborted: local error in processing’
This error message indicates that the program cannot send more messages and the server has hit the limit. This is because some mail servers have limits. The sever stops the task of sending and receiving emails when this limit is achieved.

Solution

Restoro box imageError Causes

The causes of error 451 include:
  • Server limit reached
  • Email rejection due to a remote anti-spam filter
  • Request denied by the server
  • Viral infection
If you heavily rely on email communication with your business partners and colleagues, then it is advisable to immediately resolve this issue without any delays. Though this error is not fatal, you should repair it right away to avoid inconvenience. SMTP error code 451 can hamper your ability to communicate via email.

Further Information and Manual Repair

Here are some of the best, easy, and effective DIY methods that you can try to repair error code 451 on your PC.

Method 1

To fix this error, simply follow these steps:
  • login to Linux SSH
  • Open the file /etc/localdomains
  • Nano/etc/localdomains and then add the domain name that is triggering email sending error
  • Now reboot your PC
This will hopefully resolve the issue. Nonetheless, if the error code still persists, then try other methods given below.

Method 2 - Configure List Settings to change the server limit.

This can be done by accessing the List Settings then Outgoing Mail Server (SMTP) and then the Limit Feature. By accessing the limit feature, you can easily adjust the program to any limit of your choice. Configure the limit and save changes. Reboot PC to activate the changes made.

Method 3 - Scan and Remove Viruses.

This error code can also be triggered due to viral infection. If this is the cause, then simply download an anti-virus on your PC. Scan the entire system and remove all detected malicious programs like Trojans, malware, adware, viruses, and spyware. This will repair the error 451 on your system.

Method 4

If the error still persists, then contact your SMTP provider to check the situation and resolve it. There is a possibility the error is generated from the SMTP provider’s end.
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Malware Guide: How to Remove Bandoo

What is Bandoo?

Bandoo application, specifically product version 5.0.2.4762, is a bundled program. What does this mean? Simply, Bandoo, upon installation, installs additional programs, extensions, and add-ons to a computer and computer’s browser, without the knowledge of the user. This version of Bandoo concentrates on providing features for entertainment and also functionality/tools for backing up your computer files. Once executed, the file installs the iLivid Download Manager Software. Additional tools installed within the bundle include a Movie Toolbar and the thriving search engine ‘Ask.com.’ Technical details about Bandoo include: 
Digital Signature/Publisher:  Bandoo Media, Inc. Product Version: 5.0.2.4762 Entry Point:  0x000038AF

Assessment of Bandoo Potentially Unwanted Program

Interestingly, before the installation of Bandoo product version 5.0.2.4762 was complete, Spyhunter detected that the software was a PUP. After the installation was complete, product version 5.0.2.4762 of Bandoo added add-ons and extensions to both Internet Explorer and Chrome Browsers (these were the only 2 browsers used within the assessment). These appeared in the form of a Movie toolbar, providing quick access to movie trailers, reviews, ratings, and other video functionality, and ‘Ask’ (Ask.com) search engine.

Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:
  • iLivid
  • Movies Search App for Chrome
  • Movies Search App for Internet Explorer
The iLiVid application seems to be the main offer while the others, namely Movies App for Internet Explorer by Ask was featured as promotions or advertisements. Additionally, just below the 'END USER LICENSE AGREEMENT AND PRIVACY POLICY' a request was made that the user set Ask.com as both their homepage, new tab, and default search engine. This is just another well-concocted plan to get Internet users onto the 'Ask.com' search engine. Along with the 3 programs installed as a bundle,  a new folder was found within the computer's local drive. This program was termed OLBPre.

What is OLBPre?

OLBPre.exe is reputed as dangerous adware that weakens the security settings of a computer system. It's also covertly used for dropping files on a targeted computer, often without the user's consent or knowledge.

Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:
  • Step 1: from your desktop, right-click on the ‘Start Button’.  A menu box will then appear.
  • Step 2: from the menu box, click ‘Search’.
  • Step 3: enter “Programs and Features” within the Input Box.
  • Step 4: locate the installed apps. You should be able to see “Movies Search App for Chrome” & “Movies Search App for Internet Explorer”.
  • Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
  • Note: you will have to remove the apps one after the other.
  • Step 6: after right-clicking the app, click the uninstall option (probably the only option available anyway).
  • Note: If a box appears asking If you wish to ‘block’ or ‘allow’, select the allow option. That’s just the Publisher’s way to annoy you out of uninstalling the app.
  • Step 7: follow instructions until the app is fully removed.
  • Step 8: Repeat steps for the other app.
Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:
  • Step 1: Open your Internet Explorer browser.
  • Step 2: Click the tool option located in the top right-hand corner of the page.
  • Step 3: Click the “Internet Options” option.
  • Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
  • Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.
  • Step 1: Open your Chrome browser.
  • Step 2: A pop-up box will be visible.
  • Step 3: Click the “Remove from Chrome” option.
After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything. To completely remove Bandoo from your computer, click here to download and install Spyhunter.
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