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Fix terminated lsass.exe in Windows

The Local Security Authority Subsystem Service or LSASS.exe is a process in the Windows operating system that is valuable as it enforces the security policy on the computer. Every time you log in to the Windows Server, the LSASS.exe is the one that handles the password changes and creates the access tokens while updating the security log. However, it is also frequently targeted by malware and is often imitated. The original location of this file is at “C:/Windows/System32” so if you open the Task Manager and notice that a process with a similar name has a different location then it is definitely a threat and is exploiting the security of your computer.

To resolve issues related to LSASS.exe, here are some fixes that could help.

Option 1 – Use the Performance Monitor’s Active Directory Data Collector

Note that this option will only work on the recent Windows server versions. Refer to the steps below to use the Performance Monitor’s Active Directory Data Collector set on your computer.

  • Tap the WINKEY + R button to open the Run dialog box.
  • Then type “Perfmon.msc” in the field and hit Enter to open the Performance Monitor and from there open the Server Manager.
  • Next, navigate to Diagnostics > Reliability and Performance > Data Collector Sets > System from the left side of the navigation bar.
  • Then right-click on “Active Directory Diagnostics” and select Start from the context menu. This will take about 5 minutes or 300 seconds depending on the performance capabilities of your hardware to gather the data required and then take some more time to compile a report from the gathered data. Note that these timings are dependent on one another.
  • After the report is compiled, you can find it under Diagnostics > Reliability and Performance > Reports > System > Active Directory Diagnostics. The report will contain all the information as well as conclusions. However, it does not mean that it will also contain the exact cause of the problem with LSASS.exe. Nevertheless, it should help you in fixing the problem.

Option 2 – Try to run the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why the LSASS.exe file is having some issues. To run the SFC command, follow the steps given below.

  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Now restart your computer and see if the problem is fixed or not.

Option 3 – Put your computer in a Clean Boot State

If none of the options given above helped, you can try putting your computer in a Clean Boot State as this can help you in finding any incompatible programs that’s causing the problem.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

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InboxAce Removal Tutorial

InboxAce is a browser extension for Google Chrome developed by Mindspark and gives users easy access to the most popular email clients with just 1 click away. This extension changes your default search engine, as well as your home page to MyWay.com. Several anti-virus scanners have marked this extension as a Browser Hijacker due to its information mining nature.

While installing this extension monitors user browsing activities. It logs the website you visit, the links you click, the products you buy, basically everything that you do in a browser. This information is later used to display unwanted targeted ads that are injected into your search results.

About Browser Hijackers

Browser hijacking means that a malicious code has power over and modified the settings of your internet browser, without your consent. Browser hijacker malware is designed for many different reasons. Typically, it will drive users to particular websites which are looking to increase their advertising campaign revenue. Many people believe that these kinds of sites are legitimate and harmless but that is incorrect. Almost every browser hijacker poses an actual threat to your online safety and it is vital to classify them under privacy risks. Browser hijackers can also permit other malicious programs without your knowledge to further damage the computer.

How to determine if your browser has been hijacked

Signs that an internet browser is hijacked include: the home page of your respective browser is changed unexpectedly; you observe new unwanted favorites or bookmarks added, usually directed to ad-filled or pornography sites; default online search engine is modified; find new toolbars which you did not add; unstoppable flurries of popup advertisements show up on your computer screen; your browser gets slow, buggy, crashes very often; Inability to navigate to particular sites, especially anti-malware and also other security software sites.

How it infects your PC

Browser hijackers might use drive-by downloads or file-sharing websites or an e-mail attachment in order to reach a targeted computer. They also come from add-on applications, also known as browser helper objects (BHO), browser extensions, or toolbars. Other times you may have unintentionally accepted a browser hijacker as part of a software bundle (usually freeware or shareware). A good example of some notorious browser hijackers includes Conduit, Anyprotect, Babylon, DefaultTab, SweetPage, Delta Search, and RocketTab, but the names are continually changing. Browser hijackers can disrupt the user’s web surfing experience greatly, record the websites frequented by users and steal private information, cause problems in connecting to the internet, and then finally create stability problems, making applications and systems crash.

Tips on how to get rid of browser hijackers

Some types of browser hijackers can be effortlessly removed from your PC by deleting malicious software or any other recently installed freeware. But, most hijackers are extremely tenacious and need specialized applications to eliminate them. And there’s no denying the very fact that the manual repairs and removal methods could be a difficult job for a novice PC user. On top of that, there are many risks connected with tinkering around with the system registry files. Anti-malware software is very effective with regards to picking up and eliminating browser hijackers that normal anti-virus application has overlooked. SafeBytes Anti-Malware will counter persistent browser hijackers and provide you real-time computer protection against all types of malware. In addition to anti-malware, a system optimizer program, similar to Total System Care, could help you fix Windows registry errors, get rid of unwanted toolbars, secure your online privacy, and increase overall computer performance.

Find Out How To Install Safebytes Anti-Malware On An Infected PC

Malware can cause all sorts of damage once they invade your computer, starting from stealing your personal details to deleting files on your computer system. Some malware goes to great lengths to stop you from installing anything on your computer system, particularly antivirus programs. If you’re reading this, odds are you’re stuck with a malware infection that is preventing you to download or install the Safebytes Anti-Malware program on your PC. There are a few fixes you could try to get around with this particular problem.

Remove viruses in Safe Mode

If any virus is set to run automatically when Windows starts, entering Safe Mode could very well block this attempt. Just the minimum required programs and services are loaded when you start your PC into Safe Mode. The following are the steps you have to follow to boot into the Safe Mode of your Windows XP, Vista, or 7 computers (visit Microsoft website for instructions on Windows 8 and 10 computers). 1) At power-on/startup, tap the F8 key in 1-second intervals. This will bring up the Advanced Boot Options menu. 2) Use the arrow keys to choose Safe Mode with Networking and press ENTER. 3) When you are into this mode, you should have online access once again. Now, make use of your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) After installation, do a full scan and let the program eliminate the threats it finds.

Switch over to an alternate web browser

Some viruses may target vulnerabilities of a particular web browser that block the downloading process. If you’re not able to download the security software using Internet Explorer, this means malware could be targeting IE’s vulnerabilities. Here, you must switch to another browser such as Firefox or Chrome to download Safebytes software.

Make a bootable USB anti-virus drive

Another option is to save and operate an anti-malware program completely from a Thumb drive. Adopt these measures to run the antivirus on the affected computer. 1) On a clean computer, install Safebytes Anti-Malware. 2) Plug the Thumb drive into the clean computer. 3) Double click on the exe file to open the installation wizard. 4) When asked, select the location of the USB drive as the place where you would like to put the software files. Follow activation instructions. 5) Unplug the pen drive. You may now utilize this portable anti-virus on the affected computer system. 6) Double click the EXE file to open the Safebytes tool right from the pen drive. 7) Simply click “Scan Now” to run a complete scan on the affected computer for viruses.

A Look at the Best AntiMalware Program

If you are looking to download the anti-malware program for your PC, there are various tools in the market to consider but you just cannot trust blindly anyone, irrespective of whether it is paid or free program. Some are very good ones, some are ok types, and some are just bogus anti-malware programs that could ruin your computer themselves! You should select one that is dependable, practical, and has a strong reputation for its malware source protection. When considering commercial antimalware tool options, many people select well-known brands, such as SafeBytes, and they are quite happy with it. SafeBytes is a powerful, real-time anti-malware application that is designed to assist the typical computer end user in safeguarding their computer from malicious internet threats. When you have installed this software, SafeByte's state-of-the-art protection system will make sure that no viruses or malware can seep through your personal computer.

SafeBytes anti-malware takes PC protection to a totally new level with its enhanced features. Here are some of the features you will like in SafeBytes.

World-class AntiMalware Protection: Built on a greatly acclaimed anti-virus engine, this malware removal application can detect and remove numerous obstinate malware threats like browser hijackers, PUPs, and ransomware that other typical antivirus programs will miss. Active Protection: SafeBytes gives you round-the-clock protection for your computer limiting malware intrusions instantly. This software will constantly keep track of your computer for suspicious activity and updates itself continuously to keep abreast of the constantly changing threat landscape. Extremely Speed Scanning: SafeBytes’s virus scan engine is one of the fastest and most efficient in the industry. Its targeted scanning highly increases the catch rate for malware that is embedded in various computer files. Safe Web Browsing: SafeBytes checks and gives a unique safety rating to each and every website you visit and block access to web pages known to be phishing sites, thus protecting you from identity theft, or known to contain malicious software. Light-weight: SafeBytes gives total protection from online threats at a fraction of the CPU load because of its advanced detection engine and algorithms. Premium Support: Skilled technicians are at your disposal 24/7! They will promptly resolve any technical issues you might be experiencing with your security software. On the whole, SafeBytes Anti-Malware is a solid program as it has lots of features and could detect and remove any potential threats. You can rest assured that your PC will be protected in real-time as soon as you put this tool to use. You will get the very best all-around protection for the money you spend on SafeBytes anti-malware subscription, there is no doubt about it.

Technical Details and Manual Removal (Advanced Users)

If you’d like to manually get rid of InboxAce without the use of an automated tool, it may be actually possible to do so by removing the program from the Microsoft Windows Add/Remove Programs menu, or in cases of web browser plug-ins, going to the browsers AddOn/Extension manager and removing it. It is also highly recommended to factory reset your browser settings to their default state. If you choose to manually delete the system files and registry entries, utilize the following list to ensure that you know precisely what files to remove before executing any actions. But bear in mind, this can be a tricky task and only computer professionals could accomplish it safely. Also, certain malware is capable of replicating itself or preventing deletion. You’re urged to do this process in Safe Mode.
Files: Search and Delete: 1gauxstb.dll 1gbar.dll 1gbarsvc.exe 1gbprtct.dll 1gbrmon.exe 1gbrstub.dll 1gdatact.dll 1gdlghk.dll 1gdyn.dll 1gfeedmg.dll 1ghighin.exe 1ghkstub.dll 1ghtmlmu.dll 1ghttpct.dll 1gidle.dll 1gieovr.dll 1gimpipe.exe 1gmedint.exe 1gmlbtn.dll 1gmsg.dll 1gPlugin.dll 1gradio.dll 1gregfft.dll 1greghk.dll 1gregiet.dll 1gscript.dll 1gskin.dll 1gsknlcr.dll 1gskplay.exe 1gSrcAs.dll 1gSrchMn.exe 1gtpinst.dll 1guabtn.dll AppIntegrator64.exe AppIntegratorStub64.dll BOOTSTRAP.JS chromegffxtbr.jar CHROME.MANIFEST CREXT.DLL CrExtP1g.exe DPNMNGR.DLL EXEMANAGER.DLL Hpg64.dll INSTALL.RDF installKeys.js LOGO.BMP NP1gStub.dll T8EXTEX.DLL T8EXTPEX.DLL T8HTML.DLL T8RES.DLL T8TICKER.DLL VERIFY.DLL s_pid.dat 1gEIPlug.dll 1gEZSETP.dll NP1gEISb.dll 000653A1.exe Folders: %APPDATA%\InboxAce_1g\ %PROGRAMFILES%\InboxAce_1g\ %PROGRAMFILES%\InboxAce_1gEI\ Registry: Key HKLM\SOFTWARE\Classes\InboxAce_1g.DynamicBarButton Key HKLM\SOFTWARE\Classes\InboxAce_1g.DynamicBarButton\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.DynamicBarButton\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.DynamicBarButton.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.DynamicBarButton.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.FeedManager Key HKLM\SOFTWARE\Classes\InboxAce_1g.FeedManager\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.FeedManager\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.FeedManager.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.FeedManager.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLMenu Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLMenu\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLMenu\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLMenu.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLMenu.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLPanel Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLPanel\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLPanel\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLPanel.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.HTMLPanel.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.MultipleButton Key HKLM\SOFTWARE\Classes\InboxAce_1g.MultipleButton\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.MultipleButton\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.MultipleButton.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.MultipleButton.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.PseudoTransparentPlugin Key HKLM\SOFTWARE\Classes\InboxAce_1g.PseudoTransparentPlugin\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.PseudoTransparentPlugin\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.PseudoTransparentPlugin.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.PseudoTransparentPlugin.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.Radio Key HKLM\SOFTWARE\Classes\InboxAce_1g.Radio\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.Radio\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.Radio.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.Radio.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.RadioSettings Key HKLM\SOFTWARE\Classes\InboxAce_1g.RadioSettings\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.RadioSettings\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.RadioSettings.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.RadioSettings.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ScriptButton Key HKLM\SOFTWARE\Classes\InboxAce_1g.ScriptButton\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ScriptButton\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.ScriptButton.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.ScriptButton.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SettingsPlugin Key HKLM\SOFTWARE\Classes\InboxAce_1g.SettingsPlugin\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SettingsPlugin\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.SettingsPlugin.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.SettingsPlugin.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncher Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncher\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncher\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncher.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncher.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncherSettings Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncherSettings\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncherSettings\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncherSettings.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.SkinLauncherSettings.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ThirdPartyInstaller Key HKLM\SOFTWARE\Classes\InboxAce_1g.ThirdPartyInstaller\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ThirdPartyInstaller\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.ThirdPartyInstaller.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.ThirdPartyInstaller.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ToolbarProtector Key HKLM\SOFTWARE\Classes\InboxAce_1g.ToolbarProtector\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.ToolbarProtector\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.ToolbarProtector.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.ToolbarProtector.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.UrlAlertButton Key HKLM\SOFTWARE\Classes\InboxAce_1g.UrlAlertButton\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.UrlAlertButton\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.UrlAlertButton.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.UrlAlertButton.1\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.XMLSessionPlugin Key HKLM\SOFTWARE\Classes\InboxAce_1g.XMLSessionPlugin\CLSID Key HKLM\SOFTWARE\Classes\InboxAce_1g.XMLSessionPlugin\CurVer Key HKLM\SOFTWARE\Classes\InboxAce_1g.XMLSessionPlugin.1 Key HKLM\SOFTWARE\Classes\InboxAce_1g.XMLSessionPlugin.1\CLSID Key HKLM\SOFTWARE\MozillaPlugins\@InboxAce_1g.com/Plugin Key HKLM\SOFTWARE\InboxAce_1g Key HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_INBOXACE_1GSERVICE Key HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_INBOXACE_1GSERVICE%#MANIFEST#%00 Key HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_INBOXACE_1GSERVICE%#MANIFEST#%00\Control Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService\Security Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService\Enum Key HKCU\Software\InboxAce_1g Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ Value: InboxAce Search Scope Monitor Data: C:\PROGRA~1\INBOXA~2\bar.bingsrchmn.exe /m=2 /w /h Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ Value: InboxAce_1g Browser Plugin Loader Data: C:\PROGRA~1\INBOXA~2\bar.bingbrmon.exe00\Control Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService\Security Key HKLM\SYSTEM\CurrentControlSet\Services\InboxAce_1gService\Enum Key HKCU\Software\InboxAce_1g Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ Value: InboxAce Search Scope Monitor Data: C:\PROGRA~1\INBOXA~2\bar.bingsrchmn.exe /m=2 /w /h Key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ Value: InboxAce_1g Browser Plugin Loader Data: C:\PROGRA~1\INBOXA~2\bar.bingbrmon.exe
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Computer boots to the BIOS when you turn it on
A number of users reported lately that their Windows 10 PCs automatically boots into the BIOS whenever they start their computers. And when they tried to exit the BIOS and restart their computers, it still boots into the BIOS. If you are one of the users who experience the same problem, worry not for this post will walk you through what you can do to resolve the problem. Each time a Windows 10 computer boots, it goes through a lot of processes and one of them is where it checks the computer for any hardware issue such as hard drives, peripherals, as well as external devices. So if it finds some issue, the computer will halt the boot process and will boot into the BIOS. To fix this, there are several suggestions you can try. You have to check if you’ve pressed any key, especially the F2 or F12, or Del keys. You also have to check the peripherals and external devices in your computer or update the BIOS or reset it. For more information, make sure to follow each one of the options laid out below.

Option 1 – Try to check for any pressed key

The first thing you can do is to check for any pressed key. This might not make any sense but a pressed key can actually cause this problem. So you have to check if you have the F2 or F12 or Del buttons pressed since these are hardware keys that are usually set by the OEM to boot into the BIOS.

Option 2 – Try checking the physical device connections

You might also want to try checking if there are other devices that are connected to your PC. This is because the configuration of the BIOS or UEFI might be configured in a way that any external device connected to the computer has a higher boot priority compared to the hard disk.  And if it’s really the case, the externally attached disk might be the drive your computer is trying to boot into and not the hard disk. In such cases, Pen Drives, USB storage devices, CDs, DVDs, and so on, are included in this category of physical device connections.

Option 3 – Try to set a proper boot device

If the Boot Manager wasn’t able to locate a proper boot device, then it could be the reason why your computer boots into the BIOS when you turn it on. Thus, you have to check if there is an available proper boot device. You can usually find it under the Boot priority section. However, if you’re unable to locate your hard drive or SSD under the Boot device, then you have to change the hard drive but you have to check first if it is properly plugged in and that it works on other computers. If it works on other PCs, then the problem lies in the motherboard of your computer, and in that case, you have to consult its manufacturer.

Option 4 – Try to update the BIOS

Updating the BIOS can help you fix the issue but as you know, BIOS is a sensitive part of a computer. Even though it is a software component, the functioning of the hardware depends on it largely. Thus, you must be careful when modifying something in the BIOS. So if you don’t know much about it, it’s best if you skip on this option and try the other ones instead. However, if you are well-versed in navigating the BIOS, then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msinfo32” in the field and press Enter to open System Information.
  • From there, you should find a search field on the bottom where you have to search for the BIOS version and then press Enter.
  • After that, you should see the developer and version of the BIOS installed on your PC.
  • Go to your manufacturer’s website and then download the latest version of BIOS on your computer.
  • If you are using a laptop, make sure that you keep it plugged in until you have updated the BIOS.
  • Now double click on the downloaded file and install the new BIOS version on your computer.
  • Now restart your computer to apply the changes made.
Note: If updating the BIOS didn’t help, you might want to consider resetting it instead.

Option 5 – Try resetting the BIOS/UEFI configuration

You might also want to reset the BIOS configuration which will lead to arranging the boot configuration since it is intended by the manufacturer. Note that this will get rid of any blockage in the boot process. All you have to do is take out the CMOS battery for a couple of seconds and then put it back again. After that restart, your computer and will be booted directly into Windows. Resetting the BIOS would also get rid of any password set for BIOS and you need to change your CMOS battery in case it didn’t work.
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Fix Windows Script Host in Windows startup
In case you don’t know, the Windows Script Host provides capabilities such as batch files but it also includes many other features like it can be used by a user manual as well as created by the operating system to automate the flow of operations in the system. However, there are a lot of errors that could take place in such a process. One of them is the following error:
“Script: <PATH of the VBS Script> Line: x Char: x Error: The description of the error. Code: xxxxxxxx Source: (Source of the error)”
At the time of writing, it isn’t clear yet what the root cause of the error really is but there are several potential fixes you can check out to fix it. You can try to run the System File Checker or set the default value for the .vbs key, or troubleshoot the problem in a Clean Boot State. You could also try to repair Install Windows 10 or scan your computer for malware. For more detailed instructions refer to the following options.

Option 1 – Try to run a System File Checker scan

  • In the Windows Start Search, type “command prompt” and right-click on Command Prompt from the search results, and then select the “Run as administrator” option.
  • After opening Command Prompt with admin privileges, type the “sfc /scannow” and tap Enter to execute it.
  • Once the scan is finished, restart your computer and see if the Windows Script Host error.

Option 2 – Try setting the default value for the .vbs key

  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: ComputerHKEY_CLASSES_ROOT.vbs
  • From there, double click on the default string and change its Value data to “VBSFile”.
  • Exit the Registry Editor and restart your computer for the changes to take effect.

Option 3 – Try troubleshooting the problem in a Clean Boot State

Setting your computer in a Clean Boot State can help you diagnose and later troubleshoot the problems in your computer. During this state, the system will start with a minimal number of drivers and startup programs that help in isolating the problem with the interfering software. To put your computer in a Clean Boot State, follow the given steps below.
  • Log onto your computer as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 4 – Try to repair install Windows 10

  • First, you have to click this link and then click the Download Tool Now button.
  • Next, click the “Use the tool to create installation media (USB flash drive, DVD, or ISO file)…” option and follow the next given instructions on the screen.
  • Now select the ISO file option in step 5.
  • After that, you should now have an ISO file.
  • Next, go to the location where you’ve downloaded the ISO file.
  • Then right-click on the Windows 10 ISO file and select the Open with option and then select File Explorer.
  • Now click on “setup.exe” and follow the next instructions that appear on the screen. When asked, you have to select either Nothing (clean install) or Keep personal files only option. Take note that you must not select the “Keep personal files, apps, and Windows settings”.

Option 5 – Try scanning your computer using Windows Defender

It is possible that your computer is infected with malware which could be why you’re getting the Windows Host Script error. Thus, you need to scan your computer using Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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How to Fix Error Code 0x803f7001 in Windows

Error Code 0x803f7001 – What is it?

Error code 0x803f7001 results when users fail to update their Windows operating system. This often occurs when they seek to update from Windows 8 or 8.1 to Windows 10. Users will be able to identify error code 0x803f7001 because of the following common symptoms which occur:

  • Inability to upgrade your Windows operating system to Windows 10
  • Message box with error code 0x803f7001

Solution

Restoro box imageError Causes

The causes for error code 0x803f7001 are usually associated with the use of an unlicensed version of Windows 8 when upgrading to Windows 10. In such cases, the error code occurs when there is no valid Windows license or product key on your device.

Further Information and Manual Repair

To fix error code 0x803f7001, users may not necessarily need technical knowledge or the help of a Windows repair technician. Usually, the process is simple and can be resolved with the use of a valid product key. However, if users have trouble implementing the instructions found in the manual repair methods listed below, contact a Windows repair specialist for help or use an automated tool that provides the best solutions for problems like error code 0x803f7001.

Method One: Use a Valid Product Key

A product key is a 25-character code that enables users to activate their Windows operating system. To successfully activate your operating system and resolve error code 0x803f7001, enter the product key in the correct order. Once you have a valid product key in your possession, begin to resolve the error code by following the instructions below:

  • Step one: Click the Start button then select Settings
  • Step two: Select Update & security then Activation
  • Step three: Click the Change product key
  • Step four: Type in your valid product key. (Ensure you include the 25 characters of your product key in the correct order.)

Once you type in the valid product key, you should be able to successfully upgrade to the latest version of Windows. However, this method is only effective if the error code 0x803f7001 on your device is caused by issues related to the product key.

If the error code reappears after attempting manual repair method one, move to the next manual method suggested below.

Method Two: Reinstall Genuine Version of Windows 8

This method is crucial for you to perform if method one was not successful. Begin the reinstallation process by ensuring you have a genuine version of Windows 8. After reinstalling this version of your Windows operating system, attempt to upgrade to Windows 10 by following the instructions below:

  • Step one: Type Settings in the search box near the Start button or click the Start button and select Settings
  • Step two: After clicking Settings, select Update & Security
  • Step three: Select Windows Update then the Check for updates tab
  • Step four: Activate Windows 10 update

If this method is successful, you will no longer see error code 0x803f7001 pop up in a message box. You will also be able to access Windows 10, and all the benefits it provides users, on your device.

Method Three: Install an Automated Tool

Automated tools help PC users eliminate common issues such as Windows error codes. To address or rectify error codes like error code 0x803f7001 download a powerful automated tool on your machine. This tool enables users to access quick solutions. It also scans for and corrects issues that may result in error codes or poor PC performance.

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Calculator is not working in Windows
As you know, one of the basic apps in the Windows 10 operating system is the calculator and it can even be extended to a scientific calculator which makes it really useful for users. However, there are instances when you might encounter some issues while using this app. One of the issues about the Calculator app that’s been reported recently is that the Calculator app is not working. If you encounter the same problem, then you’ve come to the right place as this post will guide you on what you can do to fix the problem. Based on the reports, users claimed that the issue with the Calculator app occurred right after they’ve installed a feature update, while other users claimed that the Calculator app never really worked on their computers and there are also cases where the app opens but it either freezes or crashes. According to researchers, the main causes of the problem include a feature update that could’ve altered the settings. It could also be due to problems with the login account or corrupted and missing files, or the problem could also with the calculate app itself. To resolve this problem, here are some suggestions you can follow.

Option 1 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the reason why the calculator app is not working properly. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your computer.

Option 2 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” that could help in fixing the Calculator app.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism (.)exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try logging into your computer using a different User Account

You might want to try logging into a different User Account since it is possible that the issue could have something to do with your log-in account. Thus, you can isolate this possibility by logging into a different user account. If you don’t have any other user account, simply create a new one by clicking on the Start icon and then go to Settings > Account > Family & other users. From there, go to the Other user's section and click on the Add someone else to this PC option, and then inputs all the needed information and restarts your computer. Once your computer has restarted, log into your computer using the newly created user account.

Option 4 – Try to reset or reinstall the Calculator app

If the first three given options didn’t work, you might want to reset or reinstall the Calculator app. To do that, follow these steps:
  • Click on the Start button and go to Settings > Apps > Apps and features.
  • Next, look for the Calculator app from the app list and click on it to see its other options.
  • After that, select the Advanced options and go to the Reset section and then click on the Reset button to reset the Calculator app.
Note: You also have the option to reinstall the Calculator app. All you have the option to visit Microsoft Store and from there, uninstall the Calculator app.
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Setup has failed to determine install choices
Running the Windows Setup does not always go smoothly as you could encounter some errors along the way. One of these errors is the “Something happened, Setup has failed to determine supported install choices” error. The only given option in such cases is to click the Close button and exit the setup. This kind of error in Windows setup can occur when you try to downgrade to the previous version of Windows using the built-in mechanism. This error could be caused by a corrupted image or it is also possible that the set of files are incomplete. Aside from that, it could also be due to compatibility issues or that the module used to downgrade the Windows operating system is not configured properly. To fix this error, you have to run the Windows Setup program in compatibility mode so that you can downgrade Windows. You could also use the image for the lower version of Windows that’s available on the official site of Microsoft. But before you do any of these, make sure that you’re logged in as an administrator. To fix the “Something happened, Setup has failed to determine supported install choices” error, follow the given options below sequentially.

Option 1 – Try to run the Installer of the downgraded version in Compatibility Mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.
  • Look for the setup file.
  • Once you find it, right-click on it and select Properties from the context menu.
  • After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
  • You also have to check the “Run as administrator” option.
  • Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Try to troubleshoot compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.
  • Look for the setup file.
  • Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
  • After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Run the DISM tool

You can run the DISM tool as well to help fix the error code 0x80244022 during Windows Update. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try using the image from the official site of Microsoft

If none of the options given above worked, you can try to use the image from Microsoft’s official site. This would help, especially if the error is caused by a corrupted image or image folder with incomplete files.
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How To Easily Fix Unresponsive Script
This Unresponsive Script problem information is most frequent on Firefox, which is among the top browsers worldwide. Firefox might show you these errors with the information, "Warning: Unresponsive Script". It is going to subsequently inform you that software to the web page you're trying to open is unresponsive, or has quit reacting. This means that the script has ceased functioning and may freeze or hang Firefox if not immediately resolved. You can easily solve this problem.

Solution

Restoro box imageError Causes

Before you can fix this error, you need to understand its primary cause. The biggest risk is that if left unchecked, Unresponsive Scripts will hang your browser and to an extension of your computer thus limiting your productivity. You may have to uninstall and re-install Firefox if the problem persists. Listed here are several of the very most typical reasons for unresponsive script:
  • Programming Errors
  • Interference by other Softwares
  • Using an older outdated version of the program.

Further Information and Manual Repair

Most times, you have to do very little to fix this problem. Furthermore, a lot of the remedies supplied here do not require the assistance of a qualified professional technician. You can easily perform them and completely solve the error.
  • If you wish to stop the error, keep your browser and add-ons up to date.

It's easy to update your browser and any add-ons therein. In most cases it's free. By upgrading your browser and add-ons frequently, you are effectively eliminating the risk of Unresponsive Script occurring and interfering with your work.
  • unresponsive script in firefox warning dialogCheck for a poorly functioning background process

The sorts of background procedures that might result in the Unresponsive Software error include Javascript code, media plugin, and browser extension. You can stop the script from running while using Firefox thus eliminating the Unresponsive script error. Shutting the dialog box is just another easy way of eliminating the unresponsive script error information. Firefox offers you two choices in case of this malfunction. Either "Continue" or "Stop Script". Whatever alternative you pick, you can be certain the dialog box shuts, thus allowing you to continue browsing. firefox home screenThe final solution. Contact Firefox about these errors on your browser. Oftentimes, these errors occur when you attempt to visit particular websites. Mark the offending websites' URLs and include them in your communications with Firefox. Sometimes you can also contact the website owner yourself and request them to check their website's code. Following are additional measures you can take to resolve the Unresponsive Script error.
  • Waiting longer for the error to resolve itself automatically
  • Blocking the offending script
  • Yanking the guilty add-ons
  • Disabling the hardware acceleration tool.
With one of these few steps, you won't have to worry about the Unresponsive Script error, can continue enjoying your browsing activities on Firefox.
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How to Fix Backup Error 0x80070002

What is Backup Error 0x80070002?

Error 0x80070002 shows once you’re done backing up files through the Windows Backup program on a system running Windows 7, you see a notification that pops up with a message that reads something like: “Check your backup results. The backup completed but some files were skipped.” You try finding out the reason and you hover over to the Options button beside the message, then you get to read the following lines: “Check your backup results. The backup completed but some files were skipped. View skipped files.” Upon clicking the “View Skipped Files” option, the backup error 0x80070002 pops up on your screen and you’re left scratching your head, wondering what you’re going to do now.

Solution

Restoro box imageError Causes

There are multiple error logs that you will encounter in backup error 0x80070002 as per different conditions. The two most common cases in which this error shows up are stated below:

Case 1

You will see the following message when you press “View skipped files”: “Backup encountered a problem while backing up file C: Windows/System32/config/systemprofile. Error: (The system cannot find the file specified. (0x80070002))” You will face this case if you have backed up a library that included custom folders that were located in your user profile.

Case 2

Upon pressing “View Skipped files” you will encounter the below-mentioned messages: “Backup encountered a problem while backing up file C:/Users<User>AppDataLocalLow. Error: (The system cannot find the file specified. (0x80070002))” “Backup encountered a problem while backing up file C:/Users<User>Contacts. Error: (The system cannot find the file specified. (0x80070002))” “Backup encountered a problem while backing up file C:/Users<User>Searches. Error:(The system cannot find the file specified. (0x80070002))” You are likely to encounter any of these messages in case:
  • The Windows Backup program is trying to back up your files in either one or all of these folders (LocalLow, Searches, Contacts).
  • All three of these folders don’t exist in your system.
Keep in mind that all three of these folders exist due to the installation of certain programs and applications on your system.

Notes

The backup error 0x80070002 is also found to occur while using USB devices instead of storage devices. Other occurrences include the times when input/output (I/O) operations are performed on the USB device, which results in failure.

Further Information and Manual Repair

To make sure this issue is resolved, you will have to follow either one of the following solutions as appropriate to your situation:

Solution for Case 1

  1. Ignore the error. The store files of the custom library in your user profile will not be created as backups.
  2. Transfer the library folder from where it currently exists to a place outside its current folder (user profile). For instance, you can move the library folder to an entirely new destination such as “C: My Folders”
  3. Remove the library folder from the list of files that you are backing up using the Windows Backup program. Then, add the original place of the library’s content in the list.
  4. Go back and check step two. If carried out successfully then add a link to the folder you moved from the library. Check to see if the backup includes the library folder. To make sure, you have to do as follows:
  • Go to Start and select your username.
  • Hover across to the folder you wish to move, right-click on it and select “Cut”.
  • Head to the navigation pane and search for the area you will store the folder in, right-click and select “Paste” so that the folder is moved to that location.
  • Right-click on the folder that you just moved and select “Copy”.
  • Go back to Start, select your username, right-click any vacant space in your folder and select “Paste Shortcut”.
Note: If you want to store the folder in a different place other than the folder in which it currently exists (user profile), you will need to create a new folder. In order to do so, go to the Windows Explorer menu and look up the root of the drive. Hit “New Folder” and then choose edit to change its name. You can set it as any name for instance, “My Folders”.

Solution for Case 2

You can ignore this error safely. However, if you wish not to see this error in the future during your backup operations then you will need to carry out the following steps:
  1. Create all the folders listed in the error message including LocalLow, Contacts, and Searches.
  2. Remove all of these folders from the Backup settings to make sure they aren’t being backed up then add the folders which are in their original place. To carry out this procedure, you will have to follow the below-mentioned steps:
  • Head over to the Control Panel and open “Backup & Restore”.
  • Go to the Backup section and select “Change Settings”.
  • Click Next in the Setup backup dialog box.
  • Select “Let me choose” in the dialog box termed “What do you want to back up” then proceed by clicking Next.
  • Expand Data Files, expand <user> Libraries, expand Additional Locations then proceed by clearing out the AppData Folder, searches, and Contacts checkboxes.
  • Expand Computer as well as the item for your system drive (expand Local Disk (D:)), expand users, expand <user>, then go to AppData, Searches and Contacts and mark them if they are present.
  • Proceed by clicking next and select “Save Settings” then exit.
  • Back to Backup & Restore, select Back up now and your new backup will begin proceeding. The entire process will be complete without any errors now.
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How to Fix Windows 10 Error 0x80240016

Error Code 0x80240016 - What is it?

Error Code 0x80240016 is an error that appears when the Windows Update tool is unable to complete its operation. While it most commonly occurs in Windows 10, versions of this error are also present in past Windows systems, as well. The steps to resolve the error are the same for each of these systems. Common symptoms include:
  • Inability to complete the Windows Update process
  • Sluggishness or freezing
  • Crashing of your programs
  • The message that states “IMAP_LOGINFAILURE”
There are a number of different issues that can cause Error Code 0x80240016, so it is important to follow the steps below to address each of them in turn. While basic users can implement several of the methods, some of the methods may require advanced skills or knowledge. If needed, always get in touch with a qualified Windows repair professional to assist you in the process of error resolution.

Solution

Restoro box imageError Causes

Error Code 0x80240016 happens when the system believes that another installation is already occurring on your device while the Windows Update tool is attempting to run the installation of its own updates. While there may not always be an actual installation going on that prohibits Windows Update from running, several programs can leave traces of background activity that prevent Windows from proceeding as necessary.

Malicious software can also cause your system to believe that files are in use, so several of the methods to fix the error can address this particular set of issues.

Further Information and Manual Repair

There are a number of different background issues that can cause Error Code 0x80240016 to appear on your machine. Follow the steps below to address each aspect of the error code, making sure to restart your computer after each attempt. If you have difficulty in completing these steps, contact a qualified technician to assist you.

Here are the top methods to resolve Error Code 0x80240016:

Method One:  Use the Troubleshooting Tool in Windows Update

The first step to addressing Error Code 0x80240016 is to open up the Windows Update tool and click on the option to run the Troubleshooting Wizard. This can identify many of the issues associated with the error. If this tool makes any changes, make sure to restart your computer after it finishes.

Method Two:  Run the Registry Repair Tool

The registry repair tool can be a great resource for Error Code 0x80240016. Use it to run a scan on all of your registry entries and to repair any that may be extraneous, faulty, or missing. This step may take some time, so be prepared to wait a while for it to finish. Always restart your computer after running the registry repair tool so that any necessary changes can fully take effect and be recognized by your device.

Method Three:  Scan Your Computer for Malicious Software

Use the Microsoft Security Essentials tool to perform a scan of your computer to see if any malicious software has changed or corrupted your system files. Once all the files had been scanned and problems have been addressed, you can restart your computer to see if the error has been successfully resolved. You can also download a powerful automated tool to rectify Windows 10 error code 0x80240016.

Method Four:  Update Your Drivers and Perform Updates for Your Software and Operating System

Another method that can help to address Error Code 0x80240016 is to open up your driver settings from the control panel and scan to see if any updates are needed. If there are updates waiting to be installed, go ahead and perform those updates first, then restart your computer.

Next, check your Windows Update tool to see if there are any program or system updates that need to be performed. Allowing updates to stack up can cause a number of errors on your system, so it is important to keep your updates in check. Restart your computer after you finish this process.

Method Five:  Backup Your Files, Then Reinstall Your Operating System Version

If none of the above methods have completely fixed the problem, you may need to reinstall your operating system. Before doing so, make sure that you have a backup copy of any important programs and files so that you don’t lose anything during the fresh installation.

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Guide to Fixing 0x80040600 Error

What Is 0x80040600 Error?

The 0x80040600 error is a common error that becomes particularly distressing for Outlook users. This error prevents users from sending or receiving emails through Microsoft Outlook. Users may also encounter this problem while altering an entry on the calendar or adding a new contact. There is no obvious message that is displayed to the user when this error occurs. However, Outlook displays a vague message that includes the code 0x80040600.

Solution

Download available to recover all lost Outlook data

Restoro box imageError Causes

The primary cause of this error is a problem with the PST file. When the PST file is corrupt, missing, or damaged, this error occurs at once. The PST file is essentially an important file that stores crucial and personal information of an individual’s accounts. Sometimes this error is because the file is corrupt while at other times, the reason that it occurs is that the file is too full to accommodate any further information. Irrespective of the causes of this problem, it is important that this error is promptly fixed to ensure the proper and uninterrupted functioning of Outlook in the future.

Further Information and Manual Repair

The error occurs because the Outlook application encounters problems while attempting to receive, send or read emails. Some solutions that can work wonders and help you get rid of the problem are outlined below.
  • As soon as the error appears, the first solution is to restart the system. This is the first thing that must be done because a lot of times, these errors can be removed by simply restarting the system. This will, hence, save the user the inconvenience of manually fixing this problem.
If restarting the system doesn’t resolve the problem and the error message displays again, it is advised the user makes use of the ‘Inbox Repair Tool’. This is the most commonly used and effective approach to fixing a corrupt PST file. The procedure to remedy this Personal Storage Table file or PST file is listed below.
  • Go to the start menu. Type Run and launch the Inbox Repair Tool by typing the following path:  drive name: Program FilesCommon FilesSystemMapiLocale IDscanpst.exe. Now click Ok. A pop-up message will appear. Enter the file name and path of the damaged PST file. Now click on the Start button. Here it is important to mention that the inbox repair tool may take a long time depending upon the file size and the amount of data that has to be recovered. However, it is the most effective way of fixing this problem.
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