Fix terminated lsass.exe in Windows

Recently, a number of users reported seeing plain white icons on their “.docx” files instead of the Word icon. This kind of issue is mostly caused by a conflict with the default program settings in Windows which is why you may not see any Microsoft Word icon on your .docx files. So if you suddenly find that the Microsoft Word icon is either blank or missing and does not show properly on .doc and .docx document files of Office on your Windows 10 computer, then you can check out the potential solutions outlined below. Before you proceed, you can try to restart your computer as there are instances when a simple system restart can resolve some issues like this one. However, if it does not help, create a System Restore point first. This is to ensure that you can always undo the changes you are about to make in case something goes wrong. Once you have that covered, proceed to the following options.

Option 1 – Try to configure .docx files to open with “winword.exe”

You can try configuring the .docx files to open with the winword.exe in order to fix the problem.

• Right-click on a .docx file and select the “Open with…” option.
• After that, if a prompt appears with a message saying, “How do you want to open this file”, select the “More apps” option to proceed.
• Next, scroll down and check the checkbox that says, “Always use this app to open .docx files” option.
• Then click on the “Look for another app on this PC” link and choose the WINWORD.exe application from one of the following paths based on the installed Office version in your computer and click Open:
  • Word 2016 (64-bit): C:/Program Files/Microsoft Office/root/Office16
  • Word 2016 (32-bit): C:/Program Files (x86)/Microsoft Office/root/Office16

• Now check if you can now see the Word icon on the .doc or .docx files.

Option 2 – Try changing the default Word icon via Registry Editor

• Tap the Win + R keys to open the Run utility.
• Then type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this path located in the left pane: HKEY_CLASSES_ROOTWord.Document.12DefaultIcon
• From there, double click on the default value at the right pane and based on the Word version you are using as well as the architecture (32 bit or 64 bit) and then copy-paste the corresponding value in the Value data box:
  • For Word 2016 (64-bit) keep it as C:/Program Files/Microsoft Office/root/Office16/wordicon.exe,13
  • For Word 2016 (32-bit) Keep it as C:/Program Files (x86)/Microsoft Office/root/Office16/wordicon.exe,13

• Once you’re done, tap Enter and then close the Registry Editor.
• Restart your computer and see if the problem’s fixed.

Option 3 – Try to rebuild the Icon cache

You may want to rebuild the Icon cache as it could also help fix the issue.

• Tap Win + E to open File Explorer and then click Folder Options and click Views to show Hidden System Files.
• After that, go to C:Users%username%AppDataLocal folder and look for a file named Iconcache.db and delete it.
• Next, go to C:Users%username%AppDataLocalMicrosoftWindowsExplorer.
• From there, look for the following files and delete them.
  • iconcache_32.db
  • iconcache_48.db
  • iconcache_96.db
  • iconcache_256.db
  • iconcache_1024.db
  • iconcache_1280.db
  • iconcache_1600.db
  • iconcache_1920.db
  • iconcache_2560.db
  • iconcache_exif.db
  • iconcache_idx.db
  • iconcache_sr.db
  • iconcache_wide.dd
  • iconcache_wide_alternate.db
• Restart your computer. This will purge and rebuild the icon cache.

Option 4 – Try fixing Office apps

Fixing the Office apps can help you resolve the Word icon issue. All you have to do is open Settings > Apps. From the app list, look for the Microsoft Office Desktop apps and select it and then click on the Advanced options and click Fix. After that, wait until the process is completed and restart your PC. However, if the problem still persists, repeat the steps again but this time, click on Reset instead of Fix.

Option 5 – Try to repair Office Installation

If the options given above didn’t work, you can try to repair the Office installation and see if it can fix the problem.

• Open Control Panel and click on Programs and Features.
• Next, right-click on the Office program that you want to repair which in this case is, Word.
• Select Change and click Repair > Continue. After that, Office will start to repair Microsoft Word.
• Wait until the process is done and then reboot your computer.

Kernel_Data_Inpage_Error - What is it?

Kernel_Data_Inpage_Error is a BSOD (blue screen of death) error. Also, know as a 0x0000007A Stop error. This bug check indicates that the requested page of kernel data from the paging file failed to be read into memory. In simple words, this means that Windows has trouble reading from the memory. This can apply to both kinds of memory: stored memory on your hard drive and also the dynamic memory in your RAM. The Kernel_Data_Inpage_Error turns your computer screen all blue, stops the program being executed, and sometimes even leads to abrupt system shut down.

Error Causes

Kernel_Data_Inpage_Error may occur due to numerous reasons. The exact cause of this error can easily be found by going through the code displayed in the parameter of 0x00000007A. Let’s take a look at Kernel_Data_Inpage_Error parameter codes and the underlying causes of its occurrence:

• 0xC0000009A- This parameter code triggers missing nonpaged pool resources
• 0xC0000009C- This represents the installed hard disk drive has bad sectors.
• 0xC0000000E- This indicates a hardware failure or an incorrect drive configuration

Further Information and Manual Repair

No matter what the cause for Kernel_Data_Inpage_Error may be, it is advisable to fix it immediately as blue screen of death error codes are considered to be critical PC errors that can cause serious damages and even result in valuable data loss. Here are a couple of ways to repair this issue on your system:

1. Call the ‘Chkdsk’ (check disk) command on your system.

Windows XP, Vista, and 7 users can call this command, by pressing Windows Key +F and type in ‘chkdsk’ and run. However, you can’t run it while actively using Windows but you can always schedule it to start automatically the next time your computer turns on. Wrap up what you need and then reboot. Chkdsk disk checking process can take a long time, especially on large and slow hard drives. To run this command on Windows 8, open Windows search by pressing Windows Key+ F and then type ‘cmd’. Then right-click on the command prompt and choose the option ‘Run as Administrator’. To continue with the disk checking process, here you will be prompted to provide your administrator authentication. Once you insert the administrator authentication, type the command ‘Chkdsk C:/f/r/x” where the letter ‘C’ indicates the drive you want to examine and repair. Run it to scan for Kernel_Data_Inpage_Errors on your system. Chkdsk command will detect and repair errors on the hard drive and then automatically reboot.

Limitations to this Solution:

‘Chkdsk’ is a value-adding inbuilt disk checking tool in PC new Window versions; nonetheless, this command has certain limitations. It is time-consuming. You may have to wait for a long time for it to scan your system. Also when disk check is running, you will have to stop all other activities on your system. Furthermore, Chkdsk does not scan and fix all registry errors and other PC-related errors. So, you can’t be 100% sure that it will resolve all the Kernel_Data_Inpage_Errors on your PC.

If you are trying to run a Windows Service like the Diagnostic Policy Service and encounter an error instead that says, “Windows could not start the Diagnostic Policy Service”, worry not for this post will guide you on what you can do of the Diagnostic Policy Service is not running in your Windows 10 computer. As you know, the Diagnostic Policy Service enables problem detection, troubleshooting, and resolution for Windows components on your Windows operating system. When you encounter this kind of problem, you will also see the “Access is denied” error message. This occurs when the “MpsSvc” process does not have the permissions needed for the Registry keys. This kind of problem happens when the TrustedInstaller account is missing the permissions for a Registry key and so to fix this issue, you need to take full control and ownership of the Registry keys. You need to create a System Restore point first before you get started. This way, you can always undo the changes you’re about to make in case anything goes wrong. Once you’re done creating a System Restore point, refer to the following instructions to fix the “Windows could not start the Diagnostic Policy Service” error. Step 1: Tap the Win + R key combination to open the Run utility. Step 2: Type in “Regedit” in the field and tap Enter to open the Registry Editor. Step 3: After opening the Registry Editor, navigate to this registry path:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesDPSParameters

Step 4: After that, look for the “Parameters” registry key and select Permissions. Step 5: Now select your account under Group or user names. Step 6: Next, make sure that the “Full Control” and “Read” boxes are both checked, and then click on the Apply and OK buttons to save the changes. Step 7: Afterwards, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlWDIConfig Step 8: From there, look for the Config key and right-click on it and select Permissions and then click on Add and type “NT Service/DPS in the box and click OK. Step 9: Now select “DPS” and check the Full control box, click OK and exit the Registry Editor. Step 10: Reboot your computer and check if the error is now fixed.

Building your skill set could be a very important thing, especially in today’s world, and what’s the best way other than online learning classes. You are not exposing yourself to pandemics, staying safe in the warmth of your home and most of the courses are free. Presented here are sites that I believe will and can help you with your goal of learning desired material whatever that might be. Sites are listed in no particular order with a description of what each has to offer.

Coursera

https://www.coursera.org/ Coursera was one of the pioneers when it comes to college education online. When it started all courses were free and offered certificates if the taker has done tasks with a passing grade. Today not everything is free but still, there are tons of free courses that can help you to learn something new and to advance in your work or hobby. Google is using the Coursera platform to deliver its courses to the audience and besides google a lot of academic professors from Princeton, Stanford, John Hopkins and many more are presently offering their course material.

edX

https://www.edx.org/ edX has evolved from MITx, MIT’s free initiative to place some free academic lectures from its classrooms free into the world. Since it was rebranded into edX it started including other big university names like Berkeley, University of Texas System, Harvard, and many more. Since its infant days, edX has expanded and included many areas that it offers coursework from arts to science. Certificated today are mostly not free but course videos are, so if you care to learn and not wave certificates around this is a great place to do it.

Udemy

https://www.udemy.com/ Udemy has a little different approach to course material than previously mentioned websites. Teachers on Udemy are mostly people that are working in a given field. Programmers will teach programming, fitness instructors will teach training, etc. There are vas variety of topics even on lifestyle, hobbies even gaming to more serious ones like software developing hardware, etc. There are free courses but mostly are one-time purchases with unlimited access to course material and with frequent discounts udemy might be a good place to look if you can find anything interesting.

Alison

https://alison.com/ Alison is kind of Udemy if we are talking about course material and who is teaching, the difference however is that it has more free content and it is one of the rare websites on this list that has Language courses. Courses vary from beginner level to more advanced ones.

Udacity

https://www.udacity.com/ Udacity was also one of the earlier websites to offer free courses, in today’s world it still has free material but there is also paying one. The big difference from other competitors is that Udacity focuses mostly on programming, data science, and web development and it is very strong in this field. There are no courses about art. Music or similar, mostly IT stuff is covered here. If this is something that interests you, make a free account and give it a go.

Codecademy

https://www.codecademy.com/ Codecademy is a website mainly focused on teaching you how to code. Pro plan is there but there are a lot of basic and free courses on the mentioned subject. The curriculum is really wide covering Python, R, Java, JavaScript, SQL, Ruby, C#, C++, Swift, PHP, HTML, CSS and more so I am sure that if you are interested in coding this would be a pretty good place to find things. Besides pure language coding courses site offers also, Cybersecurity, Web design, Data science, web development, Game Development, Mobile Development, and many more courses on provided subjects.

Academic Earth

https://academicearth.org/ Academic Earth has been built with one simple premise: Everyone deserves access to education. Lead by this kind of mindset on Academic Earth you will find well, academic courses similar to ones found on edX and Coursera, but from mentioned sites here all courses are free and you will find only academic ones, there are no entrepreneur or expert courses here, just pure academic ones. If you wish to see and learn something the way it is taught in Harvard, Berkeley, MIT, etc this is the place for you.

Khan Academy

https://www.khanacademy.org/ Khan academy is completely free and it is offering courses matching certain grades for children. It is offering courses for all 8 years of elementary school, math courses for high school and college with some coursework on topics like science, arts & humanities, reading, life skills, etc. Despite not being on the same level as some university courses presented on other mentioned websites Khan Academy is a good place to learn a lot of basic skills that you could build upon later.

Conclusion

I hope that I have helped you in some way to expand your skill set and learn something new with provided sources and I hope to see you again on errortools.com

Code 41 - What is it?

Poor PC maintenance can lead to error message pop-ups like error code 41. Code 41 is one of the several Device Manager Error codes.

This error indicates 2 things: issues with the device driver for the hardware you wish to use, or the hardware device is not properly attached to your system.

The error code 41 is usually displayed in the following format:

“Windows successfully loaded the device driver for this hardware but cannot find the hardware device.” Code 41

Solution

Error Causes

For successful installation of a new hardware piece, it is imperative to follow the installation routine correctly and allow it to complete properly, especially with USB devices.

This is important largely because if installation is not followed and executed properly, code 41 can pop up.

Code 41 is also related to device driver problems. It can occur if your system device drivers are outdated. Also, if the device is a CD/DVD drive, code 41 can occur due to conflicts with 3rd party disc burning software.

Although Device Manager Error code 41 is not detrimental, it is still advisable to repair it as quickly as you can. Code 41 can negatively affect your PC. It can:

• Lower your PC’s Performance
• Limit your ability to use your desired piece of hardware device

Further Information and Manual Repair

As compared to the blue screen of death errors, Device Manager Error codes are much easier to resolve.

Here are some of the best, effective and easy-to-resolve methods to help you fix code 41 on your PC, in a few minutes.

To work around these methods, you don’t have to be a technical whiz or a computer programmer. Simply follow these steps to resolve:

Method 1 - Uninstall Faulty Drivers and then Reinstall

To repair code 41 on your system, try uninstalling problematic drivers and then reinstalling new drivers. To do this, follow these instructions:

• Click the start button
• Then type Device Manager in the search bar and press enter
• Once the Device Manager opens, look for problematic devices
• Click on the device whose driver you wish to uninstall
• Double click to uninstall
• Windows will prompt you to confirm the device removal
• Accept changes and confirm by clicking on OK
• Now reboot your PC to activate changes
• The next step is to reinstall the driver properly. To do this, simply follow the same steps. Once you access the Device Manager,
• Click on the Action tab in the toolbar
• After that select the option ‘Scan for Hardware Changes’

This will hopefully resolve error code 41 on your system and you will be able to use your desired hardware device without any hassle. Nonetheless, if the error code continues to persist, try other methods illustrated below.

Method 2 - Replace the Hardware or Try Reattaching it to your System

Sometimes the error may pop up due to poorly configured devices. This is common if it is a plug-and-play device. The best way to resolve is to remove the device, reattach it properly, and then try using it again.

However, if the problem is with the hardware, then it is advisable to replace the hardware with a new device compatible with your Windows version.

Method 3 - Update the Drivers Manually

If the underlying cause for error code 41 is outdated or corrupted drivers, then it is advisable to update the drivers.

However, when updating drivers and ensuring that the newly installed drivers work perfectly, make sure you install versions that are compatible with your device and Windows. Incompatible drivers are no good.

You will continue to face Device Manager Errors if you install incompatible drivers.

To update drivers, here’s what you have to do:

• Identify the problematic drivers
• Go to the Device Manager and locate all drivers with yellow exclamation marks
• Now install new and compatible driver versions from the manufacturers’ site

Method 4 - Download Driver Assist to Update Drivers Automatically

Updating drivers manually will take time, so perform this task when you are free and have nothing else on your mind. However, if you wish to resolve the issue immediately and have the time to invest in manual updates, then consider downloading DriverFIX.

DriverFIX is a feature-rich and an innovative software program deployed with an intelligent programming system and intuitive technology.

It is exclusively designed to resolve PC device driver problems. Once installed on your system, it scans your PC and identifies problematic drivers.

After that it matches latest and compatible driver versions and updates them  immediately within a few seconds. DriverFIX updates drivers both automatically and on a regular basis.

Click here to download DriverFIX to update drivers and repair error code 41.

This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe. Make use of the options given below to resolve the issues caused by NTOSKRNL.exe. 1] Scan your computer for potential malware There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• Then locate the device drivers and right-click on them to open the Properties.
• After that, switch to the Driver tab and click on the Uninstall Device button.
• Follow the screen option to completely uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:

• Tap the Ctrl + Shift + Esc to open the Task Manager.
• After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
• Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
• Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

• Tap the Win + R keys to open the Run dialog box.
• Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
• Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.

• Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
• Next, type in the command given below or copy and paste it and then hit Enter:

xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl

• After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.

Error 400 - What is it?

Error 400 is a bad request error that displays in the internet browser like a web page. It pops up when the web page you’ve requested cannot be found. Error 400 may be displayed in one of the following formats on the computer screen:

• ‘400 Bad Request’
• Bad Request - Invalid URL"
• "HTTP Error 400 - Bad Request"
• "Bad Request. Your browser sent a request that this server could not understand.”
• "HTTP Error 400. The request hostname is invalid."
• "400 - Bad request. The request could not be understood by the server due to malformed syntax. The client should not repeat the request without modifications."

Solution

Error Causes

Error 400 can be generated due to multiple reasons. These include:

• Wrong URL
• Browser cookies
• Outdated DNS cache

Though this error code is not fatal like the blue screen of death and runtime errors nonetheless it is still advisable to fix it to access your desired website without any inconvenience.

Further Information and Manual Repair

Here are some of the best ways to fix error 400 on your PC without any professional help. Try these methods to resolve error 400:

Method 1

This might come to you by surprise that the most common cause for a 400 Bad Request error is because the URL of the website was typed wrong. So, first things first make sure the URL you’ve inserted is correct. If the URL typed is correct, then try other methods illustrated below.

Method 2

Sometimes error 400 may pop up due to outdated DNS records. DNS cache stores the location (IP addresses) of web servers that contain pages that you’ve viewed recently. You are unable to access the site if the location of the webserver changes before the entry in your DNS cache updates. If this is the error cause then simply clear your DNS cache to resolve. Follow these steps to clear the DNS cache on Windows 8.

• Press Win+X to open the WinX menu.
• Now ‘right click’ on command prompt and select RUN as Administrator. Enter the following command:
• ipconfig /flushdns

If the command was successful, you will see the following message: Windows IP configuration successfully flushed the DNS Resolver Cache. This method will hopefully repair error 400 on your computer screen.

Method 3

Another reason for error 400 can be browser cookies. Many sites report error 400 when a cookie it reads is corrupt or too old. In such a situation it is advisable to clear your browser cookies. You can do it manually but it can be time-consuming virtually because the steps involved in deleting cookies differ considerably depending on what web browser you’re using. So, to avoid the hassle it is advisable to download Reimage to remove browser cookies immediately. This is a user-friendly PC Fixer deployed with a powerful registry cleaner. It removes all obsolete and unnecessary files from your PC including junk files, internet history, and cookies in seconds. Click here to download Restoro.

If you are running the Windows Update service but decided to stop it but you encountered an error message instead that says, “The Windows Update service could not be stopped”, read on as this post will help you fix the problem. This kind of error appears when you use the Command Prompt to stop the Windows Update service, especially if you are using cmd without admin privileges. A lot of users reported that they were not able to disable the automatic Windows Update in Windows 10 using Command Prompt. The command used to stop the Windows Update service is the “net stop wuauserv” command. However, when some users executed this command, they got the error message. So if you are one of these users that can’t stop the Windows Update Service via Command Prompt, you can try to fix that using PID as well as checking the Service dependencies. For more details, follow the given options below.

Option 1 – Try to stop the Windows Update service via PID

In case you don’t know, each running service or process has its own unique ID or PID and you can find it in the Task Manager. You can use it to stop the Windows Update service. How? Refer to these steps:

• Tap the Ctrl + Shift + Esc keys to open the Task Manager.
• Next, go to the Services tab and look for the service named “wuauserv” and get its PID.
• After that, type “cmd” in the Windows Start search and right-click on Command Prompt from the search results and then select the “Run as administrator” option.
• After opening Command Prompt with admin privileges, execute this command: taskkill /f /pid <PID>

Note: You need to replace “<PID>” with the PID of the “wuauserv” service. For instance, the PID is 6676, then this is how the command should be “taskkill /f /pid 6676”.

• After you execute the command, you will this message on your screen, “SUCCESS: The process with PID 6676 has been terminated” which indicates that you have stopped the Windows Update service successfully.

Option 2 – Try to check the Service dependencies

Dependencies of a Windows Service in Windows 10 are when windows services depend on other services. Such is the case with the Windows Update service – it also depends on three different services such as the Remote Procedure Call or RPC service, DCOM Server Process Launcher, and the RPC Endpoint Mapper. Meaning to say, if two of these services are not working as expected, then the dependant service will also be affected. This could be the reason why the Windows Update service could not start.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter to open Windows Services.
• From the list of Services, look for the following services:
  • Remote Procedure Call (RPC) Service
  • DCOM Server Process Launcher
  • RPC Endpoint Mapper
• After you find these services, double click on each one of them and check whether the Startup type for all is set to Automatic and the Service status is set to Running or not.
• If the service status is not running, then click the Start button. Afterward, check if you can now run the Windows Update service.

We couldn’t update system reserved partition” - What is it?

Customers will most likely encounter the “We couldn’t update system reserved partition” error when upgrading to Windows 10 from Windows 7 or Windows 8.1. This error may also come with error code 0xc1900104 or error code 0x800f0922.

Solution

Error Cause

“We couldn’t update system reserved partition” Windows 10 upgrade error is normally caused by too little space on the System Reserved Partition (SRP). The System Reserve Partition is an additional small partition created by Windows, which stores boot files. The SRP can be filled up with security apps and third-party anti-virus. Once this partition has insufficient space, the system will not be able to upgrade to Windows 10.

Further Information and Manual Repair

Caution: The following steps are complex and need to be done by experienced users especially using the command line. Once an error is made in entering commands, there’s a chance that your device can be put in a no-boot situation, or data stored on the device can possibly get lost.

To upgrade to Windows 10, your device needs to have at least 15MB free space on the System Reserved Partition. Follow the procedure below and then try upgrading again.

First, know if the System Reserved Partition is whether in GPT or MBR partition style:

1. Open the Run window by pressing the Windows key + R. Type msc in the window then press Enter.
2. Right-click on the Disk where SRP is located then select
3. Click over the Volumes
4. On the Partition Style line, you’ll see which partition style your device is using, either Master Boot Record (MBR) or GUID Partition Table (GPT)

Second, determine which method you will need:

Depending on what partition style your device has and whether you’re currently on Windows 7 or Windows 8/8.1, there are various methods you need to do.

Method 1: Windows 7 or 8/8.1 with GPT partition

1. Click on the Start button and search for cmd. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.
2. Type mountvol y: /s at the command prompt then press Enter. This command will add the Y: drive letter where you can access the System Partition.
3. Type taskkill /im explorer.exe /f then hit Enter. Afterward, restart explorer in Admin mode by typing exe and hitting Enter.

NOTE: While in Admin mode, some apps like OneNote will not run.

4. Open File Explorer then type Y:EFIMicrosoftBoot in the address bar. Hit Enter.
5. Choose the language folders you want to permanently delete. Language folders are named with four letters split with a hyphen. For instance, you want to delete the German language: choose de-DE.
6. Optional: You can also delete unused font files for more space. Type Y:EFIMicrosoftBootFonts in the address bar then press enter.
7. Once you permanently deleted the unnecessary files, reboot the device to return to explorer.exe to normal mode and remove the Y: drive letter.

Method 2: Windows 7 with MBR partition

Doing this method will make a permanent, but small increase in the free space of the device’s SRP.

1. Delete language folders

a. Open the Run window by pressing the Windows key + R. Type diskmgmt.msc then hit Enter. b. Select System Reserve partition then right-click on it.

c. Choose Change Drive Letter and Paths then select Add.

d. Type Y for the drive letter then click OK.

e. Click on the Start button and search for cmd. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.

f. Type Y: at the command prompt then press Enter.

g. Once you’ve switched to drive Y, type takeown /d y /r /f . then hit Enter.

NOTE: Ensure that the space and period after “f” is included in order for the command to work properly      

h. Type icacls Y:* /save %systemdrive%NTFSp.txt /c /t then hit Enter to back up the permission to the drive.

NOTE: Ensure that all files are marked as successful and that no files are marked as failed.

i. Type whoami then hit Enter. Record the username that appears. Afterwards, type icacls . /grant <username you got from whoami>:F /t then press Enter.

NOTE: Ensure that there’s no space between the username and “:F” or the command will not work.

j. In the File Explorer, open the SRP drive and select the Boot folder. Choose the             language folders you want to permanently delete. Language folders are named      with four letters split with a hyphen. For example: de-DE is the German language          while en-US is the U.S. English language.

2. Truncate the NTFS Log:

a. Open the Command Prompt then type chkdsk /L Y: to check the size of the NTFS Log. If the NTFS Log size is less than 5000KB, you need not truncate the file.

b. Type chkdsk /L:5000 /X /F then hit Enter to truncate the NTFS Log.

c. Return to Disk Management window. Select Action menu then select Check if the device’s SRP now has a larger amount of free space. Once there’s enough space, right click the System Reserve Partition then select Change Drive Letter and Paths. Choose Y: then select Remove.

3. If there’s still not enough available space after truncating the NTFS Log, resize the USN journal:

a. Open the command prompt then type fsutil usn queryjournal Y: to display the size in hex value. Convert the hex value to decimal then divide it by 1048576. The result you will get will be in MB. If the journal size is 30MB or more, proceed with truncating the file.

NOTE: To convert the Hex value to Decimal, open the Calculator app in Windows then choose View menu. Select Programmer then choose Hex. Type the Hex value then choose Dec.

b. Type fsutil usn deletejournal /D /N Y: then hit Enter to delete the journal. Type fsutil usn createjournal m=1500 a=1 Y: to recreate the journal having the new log size value.

4. Restore permissions

a. Type icacls Y: /restore %systemdrive%NTFSp.txt /c /t in the Command Prompt. Check if the files were successfully processed before proceeding. If you see a message saying some files failed while processing, this is normal since some of the files have already been deleted before performing a backup. However, if there are no successful files indicated, the command was not properly executed.

b. Type icacls . /grant system:f /t then hit Enter to adjust the ACL back to System. Now, you can set the owner of the drive by typing icacls Y: /setowner “SYSTEM” /t /c then press Enter.

c. Check if the device’s SRP now has enough free space by going back to Disk Management and refreshing the data. If the SRP already has sufficient space, you can now remove the drive letter. Right-click on the System Reserved Partition then choose Change Drive Letter and Paths. Select the Y: drive then choose Confirm deleting the drive letter by clicking OK.

Method 3: Windows 8/8.1 with MBR partition

This method makes a larger, but temporary, increase in the SRP free space.

1. Be sure you have an external drive having at least 250 MB free space and formatted as NFTS.

2. Open Run by pressing the Windows key + R. Type mscthen to choose the Recovery Partition. Right-click on it then choose Change Drive Letter and Paths.

3. Select Add then type Y for the drive letter, click

4. Click on the Start screen then type cmd in the search bar. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.

5. Switch to another drive by typing Y: in the command prompt. Once you’re in the drive Y, type takeown /d y /r /f .

NOTE: Ensure that space and period after “f” are included in order for the command to work properly.

6. Type whoami then hit Enter. Record the username that appears. Afterward, type icacls . /grant <username you got from whoami>:F /t then press Enter.

NOTE: Ensure that there’s no space between the username and “:F” or else the command will not work.

7. Once the command is completed, type attrib -s -r –h Y:RecoveryWindowsREwinre.wim then hit Enter.
8. Open File Explorer and check the drive letter of the external drive you’re using (In this case, let’s assume F: is the drive letter of the external drive so when you see F: for the rest of the steps, this means the drive letter of the external drive you’re using).
9. Type mkdir F:RecoveryWindowsRE in the Command Prompt then hit Enter. Afterward, type xcopy Y:RecoveryWindowsREwinre.wim F:RecoveryWindowsREwinre.wim /h
10. Type C:WindowsSystem32Reagentc /SetREImage /Path F:RecoveryWindowsRE /Target C:Windows to map the new path
11. Verify if the copy was successfully done then type del Y:RecoveryWindowsREwinre.wim /F
12. Return to Disk Management window. Click on the Action menu then hit Check if the device’s SRP now has a larger amount of available space. Once there’s enough space, you can proceed with the upgrade.
13. Upon completion of the upgrade, move back the wim file to the Recovery Partition. At this point, you can re-map now the location by:
    1. Open the Command Prompt then type xcopy F:RecoveryWindowsREwinre.wim Y:RecoveryWindowsREwinre.wim /h and press Enter.
    2. Type C:WindowsSystem32Reagentc /SetREImage /Path Y:RecoveryWindowsRE /Target C:Windows to re-map to the original path.
14. Return to the Disk Management window. Right-click on the Recovery Partition then choose Change Drive Letter and Paths. Select the Y: drive then choose Remove.

Method: Download a Powerful Automated Tool

Not inclined to go through a long and technical process (as highlighted above)? Download and install a powerful automated tool and get the job done in a jiffy.

OEM Partition, also known as System Reserved Partition, is placed by the OEM to help users recover their computers or bring back the original state of the computer when it was bought. If you’ve observed that a part of your hard drive says “Healthy (OEM partition)” in the Disk Management and it occupies space in GBs, then this means that it’s normal and there’s nothing to worry about except that part of the storage space is not available and even when you right-click on it, the only thing it displays is the Help menu. Thus, in this guide, you will be guided on how you can merge as well as delete an OEM partition in your Windows 10 computer. Since the Disk Management tool in Windows won’t let you merge or delete the OEM partition, you can just use the built-in command-line tool known as Diskpart. Note that you have to be extra careful when you run the commands as it could mess your computer up and before you proceed with the instructions provided below, make sure that you create a System Restore point first. Once you have that covered, follow the instructions below. Step 1: Tap the Win + R keys to open the Run dialog box and type “cmd” in the field and tap Enter to open the Command Prompt. Step 2: Next, execute this command to launch the Diskpart tool: diskpart Step 3: Execute this second command to view the list of the disks in your computer: list disk Step 4: Now select the disk you want to manage by executing this command: select disk x Note: In the command above, replace “x” with the letter of your disk. Step 5: After that, execute this command to display all the volumes or partitions: list partition Step 6: Now execute this command to select the partition you want to delete: select partition x Note: You have to replace “x” with the partition you want to delete. Step 7: Once done, execute this command to delete the selected partition: delete partition override Step 8: Afterwards, execute this command to merge the OEM partition with the adjoining value: Extend Note: if you only want to merge part of the partition, you need to use this command “extend [size=<size>]”. For instance, you want to extend its size by 5GB, then you need to type “Extend size=5000”. The size you set is the size you select from the OEM partition. This will extend the selected volume by size in MB or megabytes.