Fix Windows Updates and MS Store, 0x80240438

When we purchase a computer, usually it is meant to be used by one person. Sometimes we would like to share our computer with other people, with friends and family members but we would also like to keep some privacy for ourselves in the process. Lucky for us Windows 10 will let us create multiple user accounts which then can be used by other persons with their own settings, documents, etc. The only requirement is to already have one user account which is automatically created when Windows is installed. This guide will lead you step by step in the creation of a new user account within Windows 10, so grab your favorite drink, and let's begin.

Creating new account

First thing is to click on the windows icon on the bottom left and open start menu, from start menu click once on settings. When the settings window opens, choose ACCOUNTS on it. Windows will then go to the accounts settings page. Within that page, click on the Family & other users to open the setting for the chosen section on right. On the right settings, screen navigate to the lower section and click once with the left button on add someone else to this PC When add someone else to this PC is clicked, pop up window will appear which will ask you to provide the persons email address and later on the password of his/her Microsoft account, after the required information is provided you are done, a new user has been added and he can use his Microsoft credentials on the login screen to use this computer.

Setting up a user without Microsoft ID

However, if you do not wish to add a new user via his Microsoft login credentials or the person does not have them, on the pop-up window click on I don't have this person's sign-in information. This will open yet another pop-up giving you the option to create a Microsoft account for this person, to use a phone number instead of a Microsoft account, or to create a new email address for the user. Any of these options will create a new user for this computer with provided credentials but there is the last option at bottom of the pop-up which will allow you to create a local user only without a Microsoft account. This user will be able to use this computer, will not be able to transfer his document through various devices like he/she would if using a valid Microsoft account but it could use the computer and personalize it fully to his/her liking. Once the link is clicked, you will be presented with a floating window requiring you to input needed information in order for the account to be created. You will need to provide username, password, and answers to 3 security questions. Once all information has been provided, click on next and your new non-Microsoft local user has been created. Now when you click on Family & other users you will see that Windows has added a new user with the provided name to this computer. If you wish, you can add another user in the same manner, following the previous steps. Microsoft Windows does not have a limit for how many users can be on one computer so feel free to create as many as you like.

User account options

Now, clicking on the existing created user will open user options. From there you will have options to remove the user, therefore removing him/her from this computer, note that removing the local user will remove permanently his/her settings and they would not be able to be restored, or you can change the user account type. Click on Change account type. Under account type, you will have the option to promote this user to an administrator if you wish or you can leave it as a standard user.

So you have just got home from that new computer store with your fancy and all-new mouse, screen, keyboard, etc. You plugged in your new component, Windows detected it, installed drivers for it and it is working like a charm. A few months later down the road and the computer starts little by little to slow down. Plug and play is a great concept, and automatic detection is even greater but how time passes old unused stuff piles in your hard drive and in Windows itself thus slowing down your computer and taxing it more and more as new components and software are added. Old drivers from old components sadly are not removed from Windows itself and over some larger period of time they can pile up and slow down your daily operations on the computer or even cause some problems in it. This guide will teach you how to manually remove old unused device drivers from your Windows so it is fresh and like new again.

Making old devices visible

In order for us to remove old drivers, the first thing we must do is make them visible in our device manager, old drivers are hidden and will not show up, we must make this happen. We do this by pressing WINDOWS + X keys on your keyboard to bring up a hidden menu in Windows. Once the menu appears, click on Command Prompt (admin) Once the command prompt with administrator privileges comes on-screen type in it following string: The device manager will open, go to view > snow hidden devices in order to show unused devices.

Removing old device

Open any category and if there is a device that was once used and still has its drivers in the system it will be shown as faded out. Right-click on the device and click on uninstall device to remove it completely from your system. Please always be careful when removing devices so you do not remove the device which is being used by mistake and always double-check that you are removing something that you used to have on your system. This method will show all hidden devices even ones that are hidden but crucial to the system working properly.

If you are currently facing the “A required device isn’t connected or cannot be accessed” error with codes 0xc0000185, 0xc0000225, 0xc0000001, 0xc00000f, and 0xc000000e on your Windows 10 computer, worry not for this post will help you resolve this problem. All these error codes point out the same thing – your computer needs to be repaired. Some of these error codes are related to the “winload.efi” file which means that you are using the UEFI system. This file also loads up important drivers in order to start the Windows Kernel. And if you got a remark from any of these error codes indicating that there is a hardware failure or that the driver configuration is incorrect, then you must physically check if the wires are connected properly. This kind of error occurs mostly when your computer wasn’t able to locate the system files that are needed to boot up your computer. Thus, the only way to fix this problem is to correct the boot record. It is recommended that you utilize the “/RebuildBCD” option in order to rebuild the BCD files. To do so, follow these steps:

• You can start by booting into the installation environment for Windows 10 from an installation media.
• After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
• From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
  • bootrec /FixMbr
  • bootrec /FixBoot
  • bootrec /ScanOS
  • bootrec /RebuildBcd
• Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed error code 0xc000014c.

On the other hand, if rebuilding the BCD using the /RebuildBCD option didn’t help, you can try a crude way to rebuild the boot record from scratch. You can do that by following the given steps below which will export and delete/backup the BCD available in the system.

• Go to the Advanced Recovery Mode.
• From there, go to Command Prompt and execute the commands given below and make sure to enter them one after the other.
  • bcdedit /export C:BCD_Backup
  • c:
  • cd boot
  • attrib bcd -s -h –r
  • ren c:bootbcd bcd.old
  • bootrec /RebuildBcd

If it still didn’t help, then troubleshoot the problem further with the help of the following instructions.

Option 1 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve the error. To disable Secure Boot, here’s what you have to do:

• First, boot your computer into Windows 10.
• Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
• After that, go to the BIOS of your computer.
• Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
• Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
• Select the UEFI Firmware Settings which will take you to the BIOS.
• From there, go to the Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
• Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
• Save the changes made and exit. Afterward, your computer will reboot.

Option 2 – Run System File Checker

You could also run a System File Checker or SFC scan. All you have to do is select Command Prompt from the Advanced Options. Once you’ve opened Command Prompt, type the “sfc /scannow” command and tap Enter to execute it.

Option 3 – Disable the Early Launch Anti-Malware Protection

• You need to restart your computer in the Start Menu first while holding down the Shift key on your keyboard.
• After that, it will restart your computer to Startup Settings.
• Now ensure that the 8^th option is labeled as “Disable early launch anti-malware protection.
• Then tap the F8 key since the aforementioned option above is listed at number 8. This should launch and load Windows on your PC with the Early Anti-malware protection disabled for that session only when you try to carry out the same task and then check if the error related to the Winload.efi file is now fixed.

Option 4 – Try to run Automatic Startup Repair

In this option, you need to boot your computer into the Advanced Startup Options and from there, run the Automatic Startup Repair and then wait until the process is completed.

Option 5 – Try to reset the BIOS or the UEFI Settings

If updating the BIOS didn’t help in fixing the error, you can try to reset the BIOS instead.

• Start your computer and tap the F10 key during the booting process to enter the BIOS. If it does not work, you can try tapping the F1 or F2 key as well as the Del key.
• Once you’re already in the BIOS, tap the F9 key to get the prompt to RestoreLoad default configuration now for the BIOS.
• Next, click on Yes and then follow the next on-screen instructions that appear to set the BIOS back to its default settings.
• Once you’re done restoring the default settings of the BIOS, restart your computer and then check if it now boots properly.

Option 6 – Try to physically check the hardware

You should also check the physical status of the hardware in your computer. You can clean the dust off the hardware components like the Network Card of the computer. You might want to use a small blower or you could also use a soft cloth and run the components gently. Make sure that you don’t damage any parts with moisture or cause harm to any circuits while you carry out this task.

intelppm.sys blue screen of death is linked to an outdated driver, if you received this error do not sweat we have simple solutions for you. Please keep on reading in order to find out what can you do to fix this error.

1. Update driver Go to the device manager and manually update old-dated drivers. Note that this will take some time because you will need to update each device manually through the device manager but in the end, it will fix the issue.
2. Use automated application Instead of going through each device one by one manually get a dedicated driver fixing device like DRIVERFIX and update all drivers automatically.

As you know, you can find the number keys in two spots on your keyboard – one is above the letters while the second one is at the number pad. Recently, a number of users reported not being able to type any numbers on their keyboards while some reported that their keyboards only type numbers. This issue could occur on both sets of the number keys or on the one at the number pad. This is a rare situation and seldom happens to users. So if you are one of the few who experience the same problem then you’ve come to the right place as this post will guide you on what you can do to fix the keyboard issue. This issue is most likely due to a switched-off number pad, outdated or corrupted keyboard drivers, turned on mouse keys or it might have something to do with the physical connections. Whatever the cause is, here are some options you have to try to resolve the problem.

Option 1 – Try to enable Numlock

The first thing you can do to fix the issue with the keyboard is to enable the Numlock since one of the most common reasons for this kind of problem is where the keyboard won’t type numbers because the Numlock key is disabled. Thus, you have to enable this key by pressing it once to enable the number pad.

Option 2 – Turn off the Mouse key

• From the Start Menu, go to Control Panel.
• Navigate to Ease of Access Center.
• Then select the option “Make the keyboard easier to use”.
• Navigate to the option “Control the mouse with keyboard” and then uncheck the “Turn On Mouse Keys” option to turn off the Mouse key.
• Click on Apply and then on OK to save the changes made.

Note: The problem with the keyboard could stem down to a simple issue in its settings so if you have successfully followed the steps for this solution then you should be able to fix the problem.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:

• From the WinX Menu, open the Device Manager.
• In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.

Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.

• After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.

Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Keyboard from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

What is Mapi32.dll Outlook Error?

Mapi32.dll is a Windows Messaging Application Programming Interface that enables Windows to perform various email functions and launch messaging programs like Microsoft Outlook and Microsoft Office. The inability of the interface to execute email functions properly results in the Mapi32.dll Outlook Error. This error occurs mostly when you are attempting to upgrade the operating system to a new version.

Solution

Error Causes

The common causes of the Mapi32.dll Outlook Error during the OS upgrade are:

• Damaged or Corrupt Outlook user profile
• The software is overwritten by some other program
• Outlook PST file corruption

The Mapi32.dll Outlook Error message is displayed in either of the following forms:

• Mapi32.dll is missing
• Cannot start Microsoft Office Outlook. Mapi32.dll is corrupt or the wrong version.
• Mapi32.dll was not found
• Mail is not installed

Further Information and Manual Repair

So, what if you experience this issue and how do you fix it? Well, first there is no need to panic as Microsoft has recognized this issue and provided adequate solutions to fix this problem in no time. However, to ensure the Mapi32.dll Outlook error is a quick fix, you must first understand the cause of the issue and the message displayed on the screen.

1. Let’s say the errors occur because your Outlook profile is corrupt. In this scenario, the best solution is to create a new Outlook profile. Regardless of whether you have Windows Vista or XP, to create your new Outlook profile, first, you will have to click on the Control Panel, then User Account, and then Mail. Once you click on the Mail tab, the mail set up dialog box will open. In this dialog box there will be a ‘Show Profiles’ tab, click and then click the Add tab that appears next. Now type the name for your new Outlook profile and then click ‘OK’. After that, add an email account to go with the profile.
2. If Mapi32.dll is missing or corrupt, you will have to run ‘Fixmapi.exe’ to resolve the problem. It is located in the System32 folder inside the Windows directory in Windows Explorer.

• Therefore, first start Windows Explorer and then locate the following folder on your computer: C: /Program Files/Common Files/System/Msmapi1033
• Now find Fixmapi.exe and double click it
• After that locate the Mapi32.dll file and rename it to MSmapi32.old and press enter.
• Restart your computer when finished.

A word of advice for computer users is to scan for viruses with an antivirus program or a registry cleaner regularly to prevent the Mapi32.dll Outlook error from occurring in the first place. Viruses often latch onto .dll files and corrupt them. It’s always best to have a forward-looking approach.

If your IP address expires, you will most likely experience interruptions when browsing the web. In such cases, you have to release and renew the IP address by executing the following commands:

• ipconfig /release
• ipconfig /renew

So if you are trying to renew the IP address of your Windows 10 computer using the commands given above but you encounter an error message instead that says, “Unable to contact your DHCP Server”, then you’ve come to the right place as this post will guide you in fixing this error. This kind of error indicates that the NIC can’t communicate with the DHCP server which is why it’s not able to release new IP addresses. It could be due to many reasons. To fix this error, you can try to roll back, update or reinstall the Network Adapter drivers. You could also run the built-in Network Adapter troubleshooter, as well as start or restart the DHCP client service.

Option 1 – Try to rollback your Network driver

If you have updated the driver software as of late and you suddenly got this error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Next, select the driver entries that are labeled appropriately other than anything in the context of the WAN Miniport.
• Then select each one of them and double click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of your Network adapters.
• Now restart your computer to successfully apply the changes made.

Option 2 – Try to update the Network drivers

If rolling back to the previous version of the Network adapter drivers didn’t help, then you need to update them instead. To do so, here’s what you have to do:

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
• Then right-click on each one of the Network drivers and update them all.
• Restart your PC and see if it helped in fixing the BSOD error.

Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 3 – Run the Network Adapter troubleshooter

Running the built-in Network Adapter troubleshooter can also help in fixing the “Unable to contact your DHCP Server” error. To run the Network Adapter Troubleshooter, refer to these steps:

• Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
• Next, scroll down and select the “Network Adapter” option from the right pane.
• Then click on the Run Troubleshooter” button.
• After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
• Restart your computer.

Option 4 – Try disabling the IPv6 in the Network Center

• Tap the Win + X key combination and click on Network Connections.
• This will open the Settings app on a specific page. Now on the right-side panel, click on the Network and Sharing Center link.
• After that, it will open the Control Panel and from there, click on the network that your computer is connected to and then click on Properties.
• Next, uncheck the entry that says, “Internet Protocol Version 6 (TCP/IPv6)” in the list that populates.
• Now click on OK and close all other windows.
• Restart your computer and see if the error is now fixed.

Option 5 – Start or restart the DHCP client service

If the DHCP client service is either inactive or stopped, you can try to start or restart it to resolve the error. You can do this via the Services Manager.

• Tap the Win + R keys to open the Run utility.
• Then type “services.msc” in the field and tap Enter or click OK to open the Services Manager.
• After that, look for the DHCP client service from the list of services displayed.
• Once you found it, right-click on it and select the Start or Restart option.

What is the Error 421?

Error 421 is a common SMTP (Simple Mail Transfer Protocol) Outlook error message. MS Outlook is one of the best and popular email applications widely used by PC Windows users for sending and receiving emails within and outside workplaces. It is most commonly used in offices by professionals for faster communication. This error may occur while sending and receiving emails on the server. The error 421 messages is displayed in either of the following formats:

“An unknown error has occurred: Server error 421” "Could not send your message. Error 421" 421 4.2.1 : (DYN:T1) http://postmaster.info.aol.com/errors/421dynt1.html 421 4.3.1 Out of disk space for temp file 421 4.3.2 All server ports are busy 421 Downstream server error 421 Fork failed 421 Greylisting enabled, please try later “An unknown error has occurred. Subject ‘Testing’, Account: ‘pop.charter.net’, Server: ‘mail.charter.net’, Protocol: SMTP, Server Response: ’421 Message rejected’, Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67”

Solution

Error Causes

Some common causes for this critical Outlook error are:

• PST storage size exceeds 2GB file size
• Improper ISP settings
• Slow internet connection
• PST file corruption
• Trojan attack and viral infection

This is a critical Outlook error that should be resolved timely. If you delay, it may cause you a great deal of inconvenience. The error code 421 hampers your ability to access your email account, send and receive emails, add new contacts, view emails, calendar entries, and journals. In other words, it just brings your email activities to a standstill locking you out of the account.

Further Information and Manual Repair

To resolve this error code on your system, you don’t always have to hire a professional or call the network personnel to do the job. It may be a critical error but the good news is that it is quite easy to fix. Even if you don’t have technical expertise, you can still repair it. Here are some of the best methods to repair this issue on your system:

1. Change the Server Settings to its Maximum Limit

Try changing your server settings. Here set the inbound connections limit at the maximum limit.

• To do this, open the Microsoft Exchange Server Administrator utility. The access path of this utility will vary depending on the installation procedure used to set up Exchange Server.
• Once you open the MS Exchange Server Administrator utility, click the ‘Connections’ icon in the left side navigation pane. Now double click the internet mail service icon in the right side pane. As you click it, the Properties window will open.
• Now click the ‘Connections’ tab in the Properties window and then click the ‘Advanced’ button. This will open the configuration window.
• Here reset the number for ‘Maximum Number of Inbound Connections’ to a high number, its maximum limit. After changing the settings, close all open Exchange Server Administrator program windows to successfully complete the process.

After the process is complete, try accessing your Outlook email account again; if it works, then that’s great the error 421 is resolved. However, if it doesn’t, then the problem could be related to viral infection.

2. Download a PST Repair Tool

If the cause of the error is PST files corruption, then not only will you be locked out of your email account, you are also at risk of losing all the data stored in your email account. However, the best way to resolve the error and ensure full data recovery is to download a reliable PST repair tool. By running a PST repair tool on your system, you can resolve the error 421 right away. It recovers your data, repairs corrupt and damaged PST files.

3. Scan Your PC with Restoro.

If viral infection and Trojans are causing the error 421 to pop up on your system, then it is recommended to download and scan your PC with Restoro. This is an advanced, intuitive, and user-friendly PC fixer. It is not just an antivirus but also a system optimizer and a registry cleaner. Unlike common antivirus software that only removes viruses and simultaneously slows down the system’s speed, Restoro removes all types of malicious software on your PC including malware, spyware, Trojans, and viruses, and also boosts the speed of your PC significantly. It is safe, easy to operate, and a quick fixer. It is compatible with all Windows versions. Click here to download Restoro and resolve error 421 today!

Originally Microsoft has imagined its widgets menu as Microsoft-only widgets but it seems that they have changed their mind. Due to the latest leak, it seems that Microsoft will open the widgets menu to 3^rd party developers as well but at launch, it will be only official widgets. It was hinted that later widgets menu will be open to developers who want to bring their own stuff into it. Distribution, date, and technology that will need to be used in order to create your widget have not been discussed nor leaked at a given time but in some way, I am very glad that at least some customization will be in Windows 11. It is funny and amusing how some things that were in Windows Vista are getting back like glass design, round corners, and widgets. Let’s just hope Windows 11 will be a better Windows than Vista was.

As you know, the Windows Media Creation Tool is a great utility in Windows that helps lots of users in installing Windows on their PCs. However, just like any other program in Windows, it also experiences a couple of issues every now and then. So in this post, you will be guided on how you can resolve a particular issue in the Media Creation Tool which is the error 0x80042405-0xA001A. You can encounter this error while creating a USB installation media used in installing Windows 10. When getting this kind of error in the Windows Media Creation Tool, you will see the following error message on your screen:

“We’re not sure what happened, but we’re unable to run this tool on your PC, Error code 0x80042405 – 0xA001A”

The error 0x80042405 – 0xA001A occurs while creating a bootable USB installation drive. This is a common error faced by many users and it has something to do with the USB hardware. To get this issue fixed, here are some suggestions you could check out.

Option 1 – Try to reformat the USB drive

Reformatting your USB drive might help in fixing error 0x80042405 – 0xA001A.

• Open This PC and right-click your USB drive from there then select Format.
• Next, select FAT32 as the drive type and uncheck the “Quick Format” option.
• After that, try to run the Windows Media Creation Tool again and check if the error is fixed or not. But hopefully, it should work since formatting the drive as FAT32 will give the driver a proper type and would resolve any minor issues in the drive.

Option 2 – Copy the Windows Media Creation Tool to the USB drive

If the first option didn’t work, you might want to copy the latest version of the Media Creation Tool to the USB drive. After you do that, you can run it from inside the drive. This is actually a working fix and can definitely get the USB drive to run with Windows inside it so it should resolve the error 0x80042405 – 0xA001A on the Windows Media Creation Tool.

Option 3 – Run CHKDSK to check the drive for errors

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system including the “Diskpart failed to clear disk attributes” error.

• Tap the Win + S keys to open the Search box.
• Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
• After opening an elevated command prompt, copy and paste the following command and hit Enter:

CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]

Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.

• Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
• If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
• After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
• Wait until the process is completed and then restart your computer.

Option 4 – Try checking the hardware components

On the other hand, it is also possible that the issue has something to do with a hardware problem and so you need to check the hardware components on your computer to determine that.