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How to fix 502 Bad Gateway error in Windows

Browsing the internet doesn’t always go smoothly, you might encounter ads, pop-ups, viruses, malware, and even errors. In this post, we’ll walk you through how you can fix the 502 Bad Gateway error that you might encounter in browsing the internet. This kind of error suggests the server which is the one that’s acting as a gateway to facilitate in taking your request to the server and bring some response back has received an invalid response or even no response at all. It could be that the connection is broken or that there is an issue on the server-side that returns an invalid response. Even though the 502 Bad Gateway error is a server-related error, there are still a few things you can try that might help resolve it, if tapping the Ctrl + F5 keys does not resolve the problem.

Keep in mind that it doesn’t matter what website you open as this error can appear on any website. To resolve the problem, you need to follow the options prepared below.

Option 1 – Check the network cable connections and restart your router

As with other connection problems, this is the most basic thing to do before you try other troubleshooting options because the root cause of the problem might be as simple as a cable not connected properly or a router that just needs to be restarted. Thus, checking the network cable connection to see if there is anything out of order can help as well as restarting your router.

Option 2 – Reset Winsock, TCP/IP & Flush DNS

Resetting Winsock, TCP/IP, and flushing DNS might help you resolve the issue. To do so, follow these steps:

  • Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
  • After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.
  1. netsh winsock reset – type in this command to reset Winsock
  2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
  3. ipconfig /flushdns– type in this command to flush the DNS cache
  • Next, restart your PC and check if the problem’s fixed.

Option 3 – Change the DNS

Changing the DNS server for your network can also help you fix the 502 Bad Gateway error. You can use a public DNS like the Google Public DNS, Open DNS, Yandex DNS, Comodo Secure DNS, and many more. All you have to do is to override the default DNS settings on your PC so that you can specify which DNS server is used as well as which IP address should be used for a specific domain.

Option 4 – Try updating the Network Adapter Driver

Follow the steps below to update your Network Adapter Driver:

  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • From there, expand the list of all the network drives and update each one of them.

Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 5 – Try a Network Reset

When all else fails, you might have to consider resetting your entire network settings. Simply follow the steps below to do so.

  • Click on the Start button and then click on the gear-like icon for Settings to open it.
  • Next, select Network and Internet.
  • Then scroll down and look for “Network Reset” – click on it and then click on the Reset now button.

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Problem running preinstall.cmd scripts
Setting up the Windows operating system in a computer can be quite a complicated task since there are a couple of things that take place in the background to ensure a full and protected setup of the operating system which includes a number of programs, scripts, and so on. They work together in the background to guarantee the integrity of the Windows operating system. However, there are times when this piece of code could also go wrong. As a result, you might encounter errors like the “There was a problem running preinstall.cmd scripts” error. “Preinstall.cmd” is a type of CMD file associated with Applications & Drivers developed by Gateway for the Windows OS. To fix the “There was a problem running preinstall.cmd scripts” error, there are several things you can try. You can try to download a new Windows installation image or create a new bootable drive as well as uninstall conflicting or incompatible programs. In addition, you can also run the Windows Update troubleshooter or reset Windows 10.

Option 1 – Try to download a new Windows installation image

Your first option to fix the “There was a problem running preinstall.cmd scripts” error is to download a new Windows installation image. You can get the official ISO files for the latest release of Windows 10. After you’ve downloaded the ISO files, you can use them to upgrade to the latest Windows 10 version.

Option 2 – Try creating a new bootable drive

  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick
Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.
  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to uninstall conflicting programs

If you are using a computer made by Dell and got Windows 10 preinstalled in it, then you can try to uninstall the programs listed below and see if it fixes the problem.
  • Dell Encryption Management service
  • Dell Digital Library service

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the “There was a problem running preinstall.cmd scripts” error. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

Option 6 – Try to reset Windows 10

  • Tap the Win key or click on the Start button located in the Taskbar.
  • Then click on the Power button at the bottom right portion of the screen.
  • Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.
Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.
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How to Fix the Socket Error 10060

Socket Error 10060 - What is it?

Socket Error 10060 is a typical Outlook Express error. This error often occurs when the connection to the server fails. It specifically refers to a timeout while communicating with the email providers servers. The vast majority of all emails use SMTP for outgoing mail. Socket error 10060 in most instances is related to the SMTP settings for the user’s email. The error message is sometimes displayed in the following format:
Outlook Express Socket Error10060 - The connection to the server failed Account:’ your account’
Another thing you must know about this error is that it only stops the user from sending emails. This means that you can only receive emails, not send them.

Solution

Restoro box imageError Causes

The cause of this error code is hard to narrow down typically because there are many causes that can trigger the socket error code 10060. Some of the most common causes of this error code are:
  • Issues in email settings
  • Authentication settings
  • Firewall settings
  • Malware
Though this is not a critical error code it is advisable to fix it immediately without any delays. This error can hamper your communication via email and slow down your work productivity especially if you use Outlook for communication across the organization.

Further Information and Manual Repair

Here are some of the many methods to fix and resolve this error code. To help you resolve this issue, we have selected and listed down the best, quick, and easy do-it-yourself methods. Try them and repair Socket error code 10060 all by yourself without any professional assistance.

Method 1 - Check the Names of POP3 and SMTP Servers

To begin with, first check the names of the POP3 and SMTP servers to ensure that they are correct. Then check the outgoing SMTP port. Contact your email provider to determine the correct settings. Sometimes email providers change this value more than any other in their individual settings. Get it verified. Change the settings if needed.

Method 2 - Outgoing SMTP Server Requires Authentication

Sometimes the error code may occur due to authentication issues. If this is the reason then, don’t worry it is easy to fix. Simply go to the settings options and check the box ‘My server requires authentication’. Once you check the box, try sending the email again. This is most likely to resolve the socket error 10060 on your PC.

Method 3 - Disable Firewall

Your Firewall security may sometimes be the reason for socket error 10060 too. Therefore if after trying method 1 and 2, the error still persists, then it is advisable to disable firewall. Once you disable it, try sending an email using your Outlook account. If it works, the error is resolved.

Method 4 - Scan for Malware

There is a possibility that the Socket error 10060 is popping on your PC due to malware infection. If so, then it is advisable to download Restoro. This is a highly functional and a user-friendly PC fixer deployed with a powerful antivirus and several other scanners. Run it on your PC to scan for malware. It detects and removes all types of malware including Trojans, viruses, adware, spyware, and more in seconds. Click here to download Restoro to resolve socket error 10060 on your system today.
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Stellar Phoenix Outlook PST Repair Vs. ScanPST.Exe

Outlook PST Errors

Problems occur when your PST file becomes corrupted or hits the size limit. Outlook will start to display error messages. These errors include like 0x80040119, 0x80040600, and 0x8004060c.

Error Causes

You might think Outlook problems are just a minor inconvenience. You can’t access your emails and contact information, but that doesn’t actually affect computer security, right? Wrong! Outlook problems can indicate serious corruption issues within your system.

In many cases, your PST file can even be targeted specifically by a virus.

Today, many viruses are specially designed to steal personal information and then sell that information on the online black market. Since so much personal data is stored within Outlook’s PST file, this is often the first place that viruses look.

If you don’t want some hacker in a foreign country to read your emails, steal your contact information, or do all sorts of other dangerous tasks, then we advise you to fix your PST problem as soon as possible.

Other causes include hitting the 2GB memory limit on older versions of Outlook, erroneous SMTP settings, etc,.

Further Information and Manual Repair

PST errors are an incredibly annoying problem. However, thanks to powerful software like Stellar Phoenix Outlook PST Repair, it has never been easier to fix Outlook and recover all of the data inside your PST file. That means that you won’t lose contact information, calendar entries, emails, or any other information stored in Outlook.

ScanPST.exe rarely fixes problems with the PST file. Since the application is only a few megabytes in size, its effectiveness is very limited. Although Microsoft designed ScanPST.exe to be an effective solution to any PST files, it fails miserably.

Better Alternatives to Microsoft's ScanPST.Exe

Ultimately, after downloading ScanPST.exe and running it, your Microsoft Outlook will still be unable to send or receive emails. And, to make matters worse, you might also be unable to access contact data or read your old emails.

Unlike other PST repair solutions, ScanPST.exe will not recover deleted emails or other lost Outlook data. In fact, using ScanPST.exe can sometimes cause your personal data to become even more difficult to recover.

If you do want to try out ScanPST.exe, then go ahead. While it probably won’t make your PST errors worse, it won’t even come close to fixing them. If you’re ready for a more serious solution to PST problems, then keep reading.

Why are Outlook problems dangerous?

You might think Outlook problems are just a minor inconvenience. You can’t access your emails and contact information, but that doesn’t actually affect computer security, right? Wrong!

Outlook problems can indicate serious corruption issues within your system. In many cases, your PST file can even be targeted specifically by a virus.

Today, many viruses are specially designed to steal personal information and then sell that information on the online black market. Since so much personal data is stored within Outlook’s PST file, this is often the first place that viruses look.

If you don’t want some hacker in a foreign country to read your emails, steal your contact information, or do all sorts of other dangerous tasks, then we advise you to fix your PST problem as soon as possible.

How do I actually fix Microsoft Outlook PST errors?

Microsoft’s ScanPST.exe application clearly doesn’t work. So what’s the next best option? Well, a program called Stellar Phoenix Outlook PST Repair has been helping PC users solve Outlook problems for several years. As the world’s leading Outlook solution, Stellar Phoenix Outlook PST Repair will quickly and effectively repair any PST problems you encounter.

So how does Stellar Phoenix Outlook Repair work? Well, it starts by finding your PST file. Once the PST file has been found, Stellar Phoenix Outlook PST Repair determines if the file is corrupt or full. It will then repair your PST file either by removing the size limit or by fixing the corrupt files.

How Does Stellar Phoenix Outlook Repair Work?

Once Stellar Phoenix Outlook PST Repair determines that your calendar appointments, contact data, and emails have all been successfully recovered, it permanently restores access to your PST file.

In fact, Stellar Phoenix Outlook PST Repair can even restore Outlook data that you deleted a long time ago. So, instead of just being a PST error recovery tool, Stellar Phoenix Outlook PST Repair is also a powerful data recovery program.

After letting Stellar Phoenix Outlook PST Repair go to work, open up Outlook and try it out. You’ll have full access to all of your Outlook files and folders, and all of those ScanPST.exe problems will be a thing of the past.

Advantages of Stellar Phoenix Outlook PST Repair Software

Stellar Phoenix Outlook PST Repair comes with many advantages. Here are just a few reasons why it’s such a popular program:

  • Easy-to-use: Don’t worry if you’re not a computer genius. Stellar Phoenix Outlook Repair is incredibly easy to use. Even if you barely know how to send an email over your computer, the program has a straightforward interface that anybody can understand. If you can click the left mouse button, then Stellar Phoenix will be easy to use.
  • Goes to work instantly: It takes only seconds to download and install Stellar Phoenix Outlook PST Repair. Once you’re ready to perform a scan, the program goes to work instantly. It identifies your PST file in an incredibly short amount of time, and before long, you’ll be able to access Outlook once more.
  • Effective: Unlike the infamously useless ScanPST.exe application, Stellar Phoenix Outlook PST Repair actually works like it’s supposed to. It allows users to safely recover all of their most important data. While ScanPST.exe can actually damage your PST file, Stellar Phoenix Outlook PST Repair simply goes to work quickly and effectively.
  • Multiple support packages: Stellar Phoenix Outlook Repair comes with three different pricing plans. One is designed for people who only need to install the program on a single computer. Another is designed for businesses or households that want to install the program on multiple PCs.And with the third option, the technician package, users can install Stellar Phoenix Outlook PST Repair on an unlimited number of computers. One of the biggest advantages of these packages is that you can spread out the cost of the program among multiple users. If several different people at your workplace are having PST error problems, for example, then you can buy a multiple-license package and share the cost.
  • Data recovery: Along with fixing corrupt PST files and removing the size limits from the PST file, Stellar Phoenix Outlook PST Repair can actually recover any Outlook data on your computer. This is useful if you uninstalled Outlook a few months ago but still need to recover that data. In fact, Stellar Phoenix can recover Outlook data even if Outlook is not currently installed on your computer. In that sense, Stellar Phoenix Repair is more than just an Outlook repair program; it’s also a full-service data recovery solution.

Stellar Phoenix PST Repair is superior to ScanPST.exe in every way. But Stellar Phoenix’s most important advantage is that it actually works. If you’re ready to quickly fix your Outlook PST errors, then Stellar Phoenix Outlook PST Repair can help. Download it here today to experience the magic of PST repair for yourself.

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login does not appear/password box not showing
As you know, Windows 10 offers its users tons of options to log in to their computers. This includes simple and easy methods like PIN and complex ones like the Windows Hello Face unlock. However, there are instances when you might face a situation where the login screen in Windows 10 does not appear at all. If you are currently facing this problem, worry not for this post will show you what you can do to fix this problem. There are actually two scenarios to this issue, you might encounter one where the login screen does not show up at all, while the second one is when the login screen shows up but there is no username or password box. There are several options you can check out to resolve the problem. You can try to run System Restore or try the combination of Ctrl + Alt + Delete keys. You could also try to enter a username and password to use the computer or disable Fast Startup or troubleshoot the problem in a Clean Boot State. You could also create a new User Account or run Fresh Start or run the Startup Repair. To get started, follow each one of the given options below.

Option 1 – Try using the Ctrl + Alt + Delete key combination

The first and simple thing you can do to fix the login screen is to tap the Ctrl + Alt + Delete keys and see if it makes the credentials appear or not. If not, proceed to the next given option.

Option 2 – Try running System Restore

If you aren’t able to boot into the desktop of your computer, you can run System Restore in the Advanced Startup Options by following these steps:
  • Boot your computer into the Advanced Startup Options screen.
  • From there, you will see some options to troubleshoot when you can’t log in to Windows in the usual way.
  • Now select Troubleshoot > Advanced Options > Command Prompt.
  • After that, type “rstrui” and hit Enter to execute the command which will start the System Restore process.
  • Once it’s done, restart your computer.

Option 3 – Try to turn off Fast Startup

  • Tap the Win + R keys to open the Run dialog box and type in “control” to open the Control Panel.
  • Next, click on the Hardware and Sound section and click on Power Options.
  • Afterward, select the “Choose what the power buttons do” option from the left side menu pane.
  • Now click on Change settings that are currently unavailable and uncheck the entry that says, “Turn on fast startup (Recommended).
  • Then click on Save Changes and restart your computer and see if it has fixed the problem or not.

Option 4 – Try troubleshooting the problem in a Clean Boot State

There are times when some conflicting programs installed in your computer might be the reason why there is an issue with the password box in the login screen of Windows 10. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 5 – Try to run Startup Repair

You might also want to run Startup Repair in fixing the issue with the login screen. To do so, follow the steps below.
  • You can start by creating and booting from a bootable Windows 10 USB Stick.
  • After that, click on Repair your computer located on the bottom left corner when you are on the initial Windows Startup screen.
  • Next, click on Troubleshoot, and then on the other screen, click the Startup Repair option.
  • Now select the operating system you want to repair. Once you do that, it will start to repair your operating system. Wait until the process is completed and then check if the problem’s now fixed.
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Fix VSS Error Code 0x8004231f in Windows 10
VSSControl: 2147467259 Backup jobs failed. Cannot create a shadow copy of the volumes containing the writer’s data. VSS asynchronous operation is not completed. Code: [0x8004231f]
This message pops up when you are creating a snapshot system restore, usually, the issue is tied with insufficient space or service stopping. We will go into detail about how to fix both so you can finish the operation without any issue.
  1. Check Volume Shadow Copy Services

    Easier and faster fix than the next one. Launch Services from the Start Menu, look for Volume Shadow Copy, double-click on it, and check the Service status. If it is stopped, click on the Start button. If it’s running, restart it by clicking Stop > Start.
  2. Increase Shadow Storage Space

    If the first fix didn’t resolve the issue then you need to increase Shadow Storage Space. Launch Command Prompt as an administrator. Now, type the following command to check your Shadow Storage Space. vssadmin list shadowstorage Now, type the following command to allocate more storage (you can change 10GB with the amount of space you want to allocate) vssadmin resize shadowstorage /For=C: /On=C: /MaxSize=10GB
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Fix 0xc0000454, The Boot Configuration ...
If you are in the process of booting up your computer but suddenly encountered an error saying, “The Boot Configuration Data for your PC is missing or contains errors” with an error code of 0xc0000454, read on as this post will help you resolve the problem. The error code 0xc0000454 occurs when you boot your computer and when the Windows Boot Manager encounters an issue with the Boot Configuration Data or BCD. The error code 0xc0000454 (STATUS_INSUFFICIENT_NVRAM_RESOURCES) signifies that there are no sufficient NVRAM or Non-Volatile Random Access Memory resources to complete the API. NVRAM is a component of the system based on the software that stores the Boot Configuration Data in an operating system. Usually, a simple restart can resolve the problem. However, if you’ve already done that and it’s of no use, then there are other potential fixes you can check out to troubleshoot the problem. To resolve the error code 0xc0000454, here are some potential fixes that should help:

Option 1 – Try to repair corrupted BCD

As mentioned, the error could also be due to corruption in BCD, and to fix it, you can use Bootrec.exe – a built-in command-line tool used to troubleshot issues related to boot up and Windows Startup. Before you run this tool, make sure that you have inserted a bootable USB or DVD into your computer. Once you have that covered, follow these steps:
  • You need to go to the Advanced Startup Options.
  • Then click on Troubleshoot.
  • Next, select the Advanced Options and then Command Prompt.
  • Once Command Prompt has been pulled up, enter each one of the following commands and in the sequence that they are given to rebuild BCD files and repair MBR files:
    • Bootrec /Fixmbr
    • Bootrec /FixBoot
  • After you execute the commands given above, you should see a confirmation message that says, “The operation completed successfully”.
  • Now type the “Bootrec /RebuildBCD” command to rebuild BCD.
  • Finally, close Command Prompt and then restart your computer to successfully apply the changes made.

Option 2 – Try to run the Automatic Repair Utility

You might also want to use Automatic Repair in fixing the error. To do so, follow the steps below.
  • You can start by creating and booting from a bootable Windows 10 USB Stick.
  • After that, click on Repair your computer located on the bottom left corner when you are on the initial Windows Startup screen.
  • Next, click on Troubleshoot, and then on the other screen, click the Startup Repair option.
  • Now select the operating system you want to repair. Once you do that, it will start to repair your operating system. Wait until the process is completed and then check if the problem’s now fixed.

Option 3 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve the error. To disable Secure Boot, here’s what you have to do:
  • First, boot your computer into Windows 10.
  • Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
  • After that, go to the BIOS of your computer.
  • Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
  • Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
  • Select the UEFI Firmware Settings which will take you to the BIOS.
  • From there, go to the Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
  • Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
  • Save the changes made and exit. Afterward, your computer will reboot.

Option 4 – Try to reset the BIOS

If updating the BIOS didn’t help in fixing the error, you can try to reset the BIOS instead.
  • Start your computer and tap the F10 key during the booting process to enter the BIOS. If it does not work, you can try tapping the F1 or F2 key as well as the Del key.
  • Once you’re already in the BIOS, tap the F9 key to get the prompt to RestoreLoad default configuration now for the BIOS.
  • Next, click on Yes and then follow the next on-screen instructions that appear to set the BIOS back to its default settings.
  • Once you’re done restoring the default settings of the BIOS, restart your computer and then check if it now boots properly.
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Folder shortcuts in Windows 11 on Start menu
Special folders like music, pictures, download, videos, etc, can be placed as shortcuts in the start menu inside Windows 11 for easy access. Shortcuts will appear in the start menu on the bottom as simple glyphs. They are not present in the start menu by default so it needs to be turned ON first. Folder shortcutsIf you want to place these icons in your Star menu follow this step-by-step guide and you will have them in no time.
  1. Open Windows settings
  2. In settings go to Personalization > Start
  3. In Start click on Folders
  4. On the given list of Settings, File Explorer, Documents, Downloads, Music, Pictures, Videos, Network, and Personal folder click on the switch beside them if you want them as shortcuts in the Start menu. You can choose whichever you want.
  5. Close settings
You can revisit the settings menu to add more icons or remove some of them later if you wish so.
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Malware in Popular CCleaner

On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected. The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.
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Fix 0x80070013 for Restore, Backup and Update
In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages. For System Restore, it states:
“System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details: System Restore failed while scanning the file system on the drive <Partition Letter> The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk. An unspecified error occurred during System Restore. (0x80070013) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”
Whereas in Windows Backup, it states:
“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. The backup failed, The media is write protected (0x80070013).”
On the other hand, you will see the following error message in Windows Update:
“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”
There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager. Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go. Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.
  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.
Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.
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Install Remote Server Administration Tools
RSAT or Remote Server Administration Tools for Windows 10 is a collection of programs for IT experts. It helps in managing Servers from a Windows 10 PC and starting with the Windows 10 v1809 or the October 2018 update, users have to install the Remote Server Administration Tools for Windows 10 as Features on Demand or as Optional Features. The program includes the Microsoft Management Console or MMC snap-ins, Server Manager, consoles, Windows PowerShell cmdlets, and providers as well as command-line tools for managing roles and features that run on the Windows Server. So if you have updated your Windows 10 pc to v1809 or later then the RSAT tool has to be installed as a set of Features on Demand right from Windows 10. You can install RSAT Tools on Windows 10 Enterprise or Windows 10 Professional and once you install it, make sure that you do not install RSAT tools from the Microsoft Download page directly. Step 1: Open Settings and then go to Apps > Apps & Features. Step 2: Next, click on Manage Optional Features. Step 3: After that, click on Add a Feature which will load all the optional features one can install. Step 4: Now scroll to find the listing of all 18 RSAT tools and depending on what you need, click and install them. Step 5: Then go back to where you should see the progress of the installation. Click on the Manage Optional Features page to check the status. Note: If you are well-versed with the command line or automation, you can also install Remote Server Administration Tools for Windows 10 via DISM /add-capability. And when you install anything via Features on Demand, they stay across Windows 10 version upgrades. On the other hand, if you feel that you don’t need a particular RSAT feature, you have the option to uninstall it using the Manage Option Features. However, bear in mind that some tools depend on one another which means that if you uninstall anything that has a dependency, it will only fail that’s why you need to be careful.

To uninstall an RSAT feature, here’s what you have to do:

Step 1: Go to Settings > Apps > Manage Optional Features. Step 2: After that, look for the list of installed feature that appears before this. Step 3: Now select the feature you want to uninstall and go back. If you have some system-related issues that need to get fixed, there is a one-click solution known as [product-name] you could check out to resolve them. This program is a useful and efficient tool that could repair corrupted registries and optimize your PC’s overall performance. Aside from that, it also cleans out your computer for any junk or corrupted files that help you eliminate any unwanted files from your system. This is basically a solution that’s within your grasp with just a click. It’s easy to use as it is user-friendly. For the complete set of instructions in downloading and using it, refer to the steps below.
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