DirectX encountered an unrecoverable error

Recently, a lot of users experience issues after the Windows 10 v1903 upgrade and one of them is that the Cortana Web Preview is not functioning like it’s supposed to. Even though Microsoft has already replaced the unified search where you no longer have to use Cortana, it is still undeniably useful and is packed with some great features, one of which is the Web view. Each time you type a search query, it will open a web view where you can see the results using Bing. However, some users reported experiencing some issue wherein the web view does not show anything and appears to be broken and users have to click on the Open in Browser link. Thus, if you are one of the users who experience the same problem, then this post is for you – it will guide you on what you can do if the web preview in Cortana is not working on your Windows 10 device. To fix the Web Preview issue in Cortana, you can try to restart Cortana or reset it using the Windows Settings app or change the Search filter level. You could also try to run the Windows Store App troubleshooter or re-register or reinstall Cortana. For more details refer to the options provided below.

Option 1 – Try to restart the process of Cortana

There are times when the running process of Cortana might encounter an error and breaks a particular component of the whole service so the first thing you can do is to restart Cortana’s process in the Task Manager.

• Tap the Ctrl + Shift + Esc keys to open the Task Manager.
• Next, go to the Processes tab and look for Cortana’s entry.
• Once you find it, right-click on it and select the End task option.
• Afterward, open Cortana again and see if it fixes the web view problem or not.

Option 2 – Try changing the search filter level

The next thing you can do to fix the Web View is to change the search filter level. All you have to do is go to Settings > Search and change filter level and from there, modify the search filter level and then see if it fixes the problem.

Option 3 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the Web Preview problem in Cortana. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

• Tap Win + I keys again to open the Windows Settings panel.
• Go to Update & Security and then go to Troubleshoot.
• Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
• Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 4 – Try to reset Cortana via Settings

• Launch the Windows 10 Settings app and go to Apps > Apps & Features.
• Next, look for the entry of Cortana on the right-side panel and select it.
• After that, select the Advanced options and then select the Terminate button under the Terminate section.
• Once done, click on the Reset button under the Reset section.
• Restart your PC.
• After your computer boots, launch Cortana again and check.

Option 5 – Try to re-register and reinstall Cortana

If none of the options given above works, you must consider reinstalling Cortana.

• First, right-click on the Start button and click on the Windows Powershell (Admin) option from the list.
• Next, type the following command and hit Enter to execute it:

Set-ExecutionPolicy Unrestricted

• After that, execute this second command to reinstall Cortana:

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

• Restart your computer and check if the Web Preview in Cortana is now working.

0x800ccc79 Error - What is it?

0x800ccc79 error is an error message that you may come across when sending emails through Outlook Express from Microsoft. This error message is accompanied by a notification that is displayed as ‘email was not delivered’ or ‘the server doesn’t support SSL connection’.

Solution

Download Available to Recover all Lost Outlook data

Error Causes

This error code 0x900ccc79 is triggered due to the following causes:

• Problems related to email servers
• Changes in the configuration settings
• Corrupted Windows Registry

Further Information and Manual Repair

When you receive the error 0x800ccc79 it may hamper your ability to send emails. Therefore it is advisable to fix it to ensure your emails are sent and received without any difficulty.

This Outlook error 0x800ccc79 is quite easy to repair. By following the quick fix 0x800ccc79 error code solutions given below you can resolve this error in just a couple of minutes.

Here’s what you need to do to fix this error right away:

Cause: Configuration issues

Solution: If the error occurs due to Outlook Express being configured to use the SSL protocol while sending and receiving emails via the web, then to resolve it, you need to allow Outlook Express to bypass the Secure Socket Layer settings.

To do so, click on ‘tools’ and then on ‘Accounts’. Now select the email account that you want to modify.

Now select the ‘Properties’ tab and then click on ‘Advanced Settings’.

Here search for the following text message ‘This server requires a secure connection’. Once you locate it, uncheck all the checkboxes given next to this option. After that save the changes and restart Outlook Express to see bring the changes into effect.

Cause: Missing or Corrupt Registry Entries

Solution: If the error 0x800ccc79 occurs due to missing or corrupt registry entries, then the best way to fix this error is to download and install a good registry cleaner on your PC.

The registry cleaner will help you clean your corrupt and damaged Windows registry entries and get rid of this error right away. It is suggested you download the registry cleaner tool from a reliable website to avoid any malware or virus downloads simultaneously.

Once you download the registry cleaner on your system, click on scan. The cleaner will scan your computer completely for registry errors and show you the results in a list form.

After the scanning is complete, click on repair to fix the errors.

So, next time, if you or anyone at your office comes across the Outlook Express error 0x800ccc79, you can try these solutions and fix the error immediately without waiting for the network personnel to come and resolve it.

Error Code 0x8024402f What is it?

Error code 0x8024402f is a Windows Update error indicating some sort of connectivity issue. Windows may show you the Error 0x8024402f in Windows 10 whenever you try to download and install new updates. This error is caused by small interruptions in communications between the computer to be updated and the update to be downloaded. These issues usually resolve themselves. Windows Firewall settings may also be blamed for this problem. Common symptoms

• Error code 0x8024402f prevents you from installing the latest version of Windows 10
• This Error prevents you from downloading new and latest updates from Microsoft

Solution

Error Causes

• This error is caused by a problem with the Microsoft .NET Framework 4 Client Profile.
• This error can occur even if no changes are made to network settings.
• Your Firewall settings may cause this problem.
• A high number of update requests on the Windows Update server may cause this problem.

More Information and Manual Repair

Method 1:

1. Exit Windows Update. Wait for 10 to 15 minutes, and then restart Windows Update to check for updates. OR
2. Turn on Windows Automatic Update so that updates are installed automatically every 24 hours.

Method 2:

Uninstall the Microsoft .NET Framework 4 Client Profile:

1. Click Start>Control Panel>Programs and Features
2. Locate the Microsoft .NET Framework 4 Client Profile
3. Right-click and then select Uninstall/Change
4. Confirm that you want this component to be uninstalled. This may take a few minutes.
5. Reboot your computer
6. When the system has restarted, re-run Windows Update as you normally would.

Method 3:

Check your internet connection: As mentioned earlier the error code 0x8024402f is related to connection problems with Windows Update. It means that your computer isn’t able to connect with the Microsoft Update server; therefore you’re unable to receive any new updates. So, you either have a problem with the internet connection or the Microsoft Update server is corrupted. If the problem is caused by the Microsoft Update server, you just need to wait a while because Microsoft staff will most probably solve the problem quickly.

Method 4:

But, if the issue isn’t related to your internet connection, you should perform the following method:

1. Got to Search and enter Identify and Repair
2. Open Identify and repair network problems
3. Click on the Search Result.
4. It should automatically Start the identifying process
5. If your network has any issue then it will show you and ask you to fix it.

Now, establish your internet connection. The problem 0x8024402 should be solved by now and you’ll be able to update your Windows 10 Technical Preview to the latest 10049 builds.

Method 5:

Turn on Windows Firewall: If you have some anti-malware or antivirus on your Windows 10 PC, then it might turn off Windows Firewall on its own or create its own Firewall as default. If this is the case, you will need to turn on Windows Firewall.

• Search for "Firewall" OR
• Click on Windows Firewall from Control Panel.
• On the left pane, Click on Turn Windows Firewall ON or OFF.
• Click on Turn on Windows Firewall then Click Ok.
• That is it. Now, try again and see if you are still getting Windows Update Error 0x8024402f in your Windows 10.

Method 6:

This is an advanced method:

• If the above steps fail, then you might surely want to try this advanced method, which is Enabling ActiveX in your Router Firewall settings.
• If you had turned off ActiveX in your Router Firewall settings then this must be the culprit and so Error 0x8024402f is shown whenever you try to get Windows Update.
• All you need to do is Enable ActiveX by going to your Router Firewall settings and that should do it. The Error should be gone for good now and you will be easily able to install the Updates in your Windows 10.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Finally upgraded to Microsoft’s newest OS, but the performance is a bit sluggish? Here are a few useful tips you may not have thought about that could significantly transform your experience!

How to speed up Windows 11?

1. Disable startup programs

There are many programs that launch right on startup that really aren’t essential. This, in turn, causes your PC to launch and run more slowly.

To check which programs are enabled on startup, go into the Task Manager and select the Startup tab. Find every program that doesn’t need to launch immediately, right-click on it and press ‘Disable’.

This will not shut down the program in that instant. It’ll just prevent it from running automatically as you turn on your PC. You can always launch it manually when you need it.

2. Expand your memory and storage

If you want your PC to run super smoothly, you need to have enough memory to support that. This is especially significant for those of you who love to multitask. Upgrading your RAM gives your PC more space to store the temporary data it needs to complete processing tasks. In other words, processing takes a lot less time.

Your long-term storage is equally important. Hopefully at this point you’re already using SSD over HDD, since this type of storage offers a faster boot time.

In any case, we recommend expanding your storage capacity. The more files and data you store, the more there is to load, significantly influencing your PC’s speed. Larger storage capacity means new data and essential updates can be stored comfortably, preventing any strain on your PC’s performance.

3. Clean up disk space

If you aren’t willing to upgrade your storage just yet, the least you can do is clean up your storage right now. 

Aside from manually deleting stuff you no longer need, you can also get rid of temporary files that clutter up your storage and eat up performance for no reason. To get to them, click Windows + X and select ‘Run’ (or just type it in the search bar).

A small window will pop up, where you need to type %temp%. This will take you to a whole folder full of all the temporary files you can remove without thinking twice. 

For those who upgraded from Windows 10, there’s a neat trick to get rid of potential leftover files you don’t need on your brand new iteration. Only do this if you’re 100% sticking with Windows 11, though. Go to System > Storage > Temporary files. Make sure to only leave ‘Previous Windows Installation’ and ‘Windows Update Clean-up’ checked and click on ‘Remove files’.

Lastly, make use of Windows 11’s fantastic Storage Sense feature. Turning it on will enable your PC to constantly watch out for junk or unused files to optimize your PC’s performance to the maximum.

4. Install pending updates

This one should go without saying, but pending updates can be detrimental to your Windows 11 performance. The longer you leave them untouched, the more bugs the outdated programs and patches can cause. So, make sure to regularly check for updates and install them as soon as they’re available.

5. Disable visual effects

As cool as visual effects, animations, shadows and transparency are, they can also put quite a toll on your computer’s speed. On a newer setup this generally shouldn’t be a problem, but if you do notice a drop in performance, definitely consider turning off some of these settings.

To do this you can go to the Control Panel, System Properties and click the ‘Advanced’ tab. In the Performance section, choose Settings. If you’d like a quicker way to get to the dialog (Performance Options) with Visual Effects, you can also type sysdm.cpl in the search bar.

Once there, you can either have your PC choose what’s best, choose the best appearance or the best performance. The other option is to manually toggle the effects off and on. The biggest obstacles to speed are taskbar animations, window shadows, control/element animations and animations upon minimizing/maximizing.

In the same vein, you should go to Settings > Personalization > Colors and disable Transparency, to prevent your computer from doing overtime just to hit the aesthetic appeal.

6. Get rid of bloatware

Bloatware is one of the biggest culprits of slow computer speed. 

Pre-installed software that’s pretty much useless but takes up valuable system resources has been around since day one. No matter which device or platform you’re talking about. Luckily, a lot of it is removable, making it easy to lighten the load on your device.

To boost your Windows 11 computer, go to Settings > Apps > Installed apps. You’ll probably see a bunch of apps you don’t want or need. Click on the three dots next to each one you want to remove and press ‘Uninstall’. 

Aside from helping optimize performance, removing bloatware has another great benefit. Unfortunately, often this pre-installed software is quite vulnerable, exposing you to great risk of cyberattacks. So, removing it definitely improves your device’s security and gives you at least some peace of mind.

Summary

These are a few of our fastest tips for boosting performance. There are other, more complex and time-consuming ways, of course. If you’ve tried these quick ones and still need advice on how to improve your PC’s speed, feel free to reach out!

Creating a System Restore point is definitely a must especially when you are about to make some changes to your computer. This will help make sure that the system settings and files can go back to an earlier point, should something go wrong, without affecting any personal files. However, there are cases when creating a System Restore Point does not go smoothly and you encounter an error that says, “The shadow copy provider had an unexpected error while trying to process the specified operation ( ox8004230F )”. Aside from creating System Restore Point, you can also encounter this error when you create a system image or backup. According to reports, this error pops up when the required services are not running or not properly responding. And to fix it, there are several recommendations that will be provided in this post to fix the Error 0x8004230F when creating System Restore point in Windows 10. You can try to check the Volume Shadow Copy Services status or run the VSSADMIN tool. You could also check the status of the Microsoft Software Shadow Copy Provider Service or create System Restore Point in a Clean Boot State. For more details, refer to the provided options below.

Option 1 – Try checking the status of the Volume Shadow Copy Service

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• From the list of services, look for the Volume Shadow Copy service and double-click on it.
• After that, this will open the Properties where you have to make sure that the Startup type is set to Automatic (Delayed Start) and then click on the Start button underneath it.
• Once done, click on Apply and then OK to save the changes made.
• Now try creating a System Restore Point again and see if the error is already fixed or not.

Option 2 – Try to run the VSSADMIN tool

In case you don’t know, the shadow copy provider is sensitive and some other backup, disk cloning, etc. can make it malfunction. To fix this, you can run the VSSADMIN tool by following these steps:

• Tap the Win + R keys to open the Run dialog box and type “cmd” and hit Enter to open Command Prompt.
• Next, execute this command to check if you have other third party VSS admin providers: vssadmin list providers
• After that, if it finds any, you need to disable them but if it does not find anything, then proceed.

Option 3 – Try to check the Microsoft Software Shadow Copy Provider Service status

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• From the list of services, look for the Microsoft Software Shadow Copy Provider Service and double click on it.
• After that, this will open the Properties where you have to make sure that the Startup type is set to Automatic (Delayed Start).
• Once done, click Apply and OK to save the changes and then try creating System Restore Point again.

Option 4 – Troubleshot the problem in a Clean Boot State

It is possible that some third-party program installed in your computer might be the one that’s causing the ox8004230F when you try to create a System Restore point. Thus, you can try to boot your computer in a Clean Boot State and then try to perform the task again.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And to configure Windows to use the usual startup, just simply undo the changes.)
• Once your computer has restarted try to create a System Restore Point again and if it now works, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

If you would like your computer to be discoverable on your network and use print and file sharing you will have to change your network profile on your computer from public to private.

Follow the provided guide step by step to change your network profile setting:

Switch to private profile in Windows 10

Locate the Wi-Fi icon in your system tray and click on it. Click on properties on your WI-FI network to open the network menu. Inside the menu in the Network profile section enable the Private option.

Your changes will be automatically saved.

Switch profile to private in Windows 11

Find the WI-FI icon in the system tray and right-click on it, then choose Network and Internet Settings. Network & Internet page with open, find your network name at the top and select properties.

On the WI-FI page, in the Network Profile Type section choose Private. As in Windows 10, your changes will be automatically charged, and you can start using them immediately.

Another way around

If you want to switch back to a public profile follow provided steps but disable the private option.

Error code 0x803f7000 -What is it?

Error code 0x803f7000 refers to an issue in Windows 10 with downloading apps through Windows Store. When you choose the app or game to download, it heads to Downloads in the Store app. Then it says it is acquiring a license but then fails. When you click the “See details” link, you see the error code 0x803F7000. It could mean that the date and time or region settings in your Windows 10 are incorrect or there are some problems with the Windows Store Cache.

Symptoms

• This error appears when you are running Windows 10 and trying to download an app through the Microsoft store. The error code may appear with this message: “Something went wrong. The error code is 0x803f7000, in case you need it”
• You might also see this message along with the error code: "It looks like you've reached your device limit for installing apps and games from the Store on your Windows 10 device. If you want to install apps and games from the Store on another Windows 10 device, remove a device from the device list."

Solution

Error Causes

There may be several reasons for this error:

1. This problem may arise if the date and time in Windows 10 are incorrect.
2. If the region has been set incorrectly.
3. Problems with Windows store cache.
4. Windows store server overloaded.
5. The Windows version you are using is pirated.

Further Information and Manual Repair

Method 1:

Correcting date and time:

• Open up Control Panel > Clock, Language, and Region.
• Then click on Date & Time.
• Now click on Change date & time to correct your time.

Method 2:

Correcting region:

• Navigate to Control Panel > Clock, Language, and Region.
• Then click on Region.
• Then click on the Location tab.
• Now set your actual region from Home location section.
• Click Apply & OK.

Method 3:

Resetting Windows Store:

• Press Windows Flag Key + X from your keyboard. Then select Command Prompt (Admin). It will launch Command prompt as administrator.
• Then type wsreset and hit Enter.
• Wait for a few seconds. It will automatically open Windows Store.
• Then try to download any apps.

Method 4:

1. Open Command prompt in local machine and type in the Windows Store reset tool exe
2. Activate Windows by going to Settings>Updates and Security
3. Run the Modern UI/metro app troubleshooter from Microsoft
4. Keep trying it several times.
5. Try changing locale and time zone to the United States as shown below
6. Go to control panel, Language settings
7. Select location to the United States
8. This will reset the language to US English. After this try downloading the apps again.
9. Try restarting the Windows Updater service or restart the machine once.

You must make sure that you have a good internet connection. You need that for the updates and downloads complete without disruption.

Method 5:

Make sure the app isn’t blocked by the Windows firewall: To make your PC more secure, some apps are blocked by Windows Firewall by default. For proper functioning, you might need to enable an app to receive info through the firewall. For more info, see the "Allow an app to receive info through the firewall," and follow the procedure from start to finish.

Method 6:

Check with your system admin: If your PC is part of a network in an organization, like a business, school, or government agency, your system administrator might have turned off the use of certain apps using the Group Policy. Contact your system admin if you believe that Group Policy is preventing you from using an app.

Method 7:

Make sure your apps are up-to-date: To make the apps working properly, you must keep your apps up-to-date. This could be done by turning on automatic updates in the Windows Store.

Method 8:

Contact the app publisher To view the publisher’s app support info, follow these steps:

1. On the Start screen, tap or click Store to open the Windows Store.
2. Search or browse for the app, and then tap or click it.
3. Scroll to the Details section of the app's description page, and then tap or click the support link for the app under Learn more. The link will open an email message for you to contact support or will take you to a support website.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

Toolbar.Dll is one of the most destructive software you will encounter on your Personal Computer. For every report out there you read about threats to your Windows PC, a significant number speak about Toolbar.Dll. Technically, this is non-essential to the functioning of your computer yet poses great dangers to your computer's security. It can cause massive destruction if not properly resolved.

Solution

Error Causes

As suggested below, the sources of Toolbar.Dll are many and broad: a) Misconfigured System: Nothing causes this malfunction on your own Computer a lot more than having a misconfigured system. You ought to anticipate this malfunction and repair the situation before it gets worse. Especially if you have Toolbar.Dll files on your computer. More often than not the situation can only get worse. b) Broken Windows OS File: the 2nd trigger of Toolbar.Dll, and that is linked to the primary aforementioned one, is a broken Windows OS file. Fix it as soon as you realize its existence. c) Installation Issues: If you poorly install Windows on your PC, you generate a loophole by which Toolbar.Dll malfunction might appear. You essentially provide a massive possibility to the Toolbar.dll error to affect your Computer, if you neglect to finish an install or uninstall procedure. d) Removing Programs and Hardware Incorrectly: When you decide to remove programs and hardware, you need to exercise caution. Should you be rash with this specific procedure, you raise the odds of striking the Toolbar.Dll malfunction on your Personal Computer. e) Incorrect Shut-Down: unless you want to strike this malfunction, ensure that you shut down your Computer procedurally. Regardless of what hurry you might be in, always power down your computer correctly.

Further Information and Manual Repair

In the event you strike the Toolbar.Dll malfunction on your Personal Computer, you shouldn't get frightened. But, prior to starting considering of ways that to fix this malfunction, you should look for the signs, to be able to recognize it. The malfunction exists in your Computer in circumstances where software programs can't load properly. The situation might be repaired in numerous methods, as revealed below:

• Switch on your computer, and log in as the superuser/admin. Next, select All Programs, subsequently go to Accessories. Under Accessories, choose System Tools. Click on System Restore from the menu.
• A fresh window will appear. In the new window, find the choice designated "Restore My Pc To An Earlier Time", before you click next.
• Search for the newest System Restore update from "On This List, Click a Restore Point" before you click Next once more.
• Pick Next when a verification window appears on the screen. After the complete procedure is done, reboot the pc and the Toolbar.Dll malfunction will soon be no further.

Each of the measures suggested previously, are for advanced pc users. You must obtain the very best software on the web to eliminate this malfunction, in case you are a non-techie. Alternately, contact a tech to help fixing the problem.

In this post, you will be guided on how you can turn on or turn off the Tailored Experiences feature in Windows 10 using three methods – via Settings, Registry Editor, and Group Policy Editor. The Tailored Experiences feature in Windows 10 helps Microsoft in delivering recommendations about Microsoft Products. The diagnostic data that comes with it allows Microsoft to know about its consumers’ experiences as well as collect feedback. To simply put it, tailored experiences are personalized tips, ads, and recommendations that enhance Microsoft products and services for consumer needs. And when you enable this feature, Windows will collect information from your browser, apps, features, and many more. After collecting information, it will offer contents that are tailored based on the data gathered on the lock screen of your computer, Windows tips, and other related functions. On the other hand, the diagnostic data is the one that allows Microsoft to get feedback from the customer. So if you’ve noticed some prompts when you use Windows that ask you about the experience, that’s actually a part of the diagnostic data. A lot of users find this feature useful. However, there are also skeptical ones that don’t share the same sentiments. If you are one of the skeptical ones, you actually have the option to turn this feature off if you do not want Microsoft to show ads, recommendations, and so on. It is also recommended that you enable the Diagnostic Data collection as you can choose to delete any collected data, as well as control the feedback frequency from Automatic to Once a day, or once a week, or to never. As mentioned, there are three methods you can choose from to either turn on or turn off Tailored Experiences. You can do it via Settings, Registry Editor, and the Group Policy Editor. To get started, follow the options provided below.

Option 1 – via Settings

To turn on or off Tailored Experiences using Settings, refer to these steps:

• Go to Settings and here, click on Privacy.
• Next, go to Diagnostic and Feedback.
• From there, toggle off the control under the Tailored experiences option to turn it off or toggle it on, if you want to turn it on.

Option 2 – via Registry Editor

To turn on or off Tailored Experiences via Registry Editor, follow the steps below.

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPrivacy
• After that, look for the DWORD named “TailoredExperiencesWithDiagnosticDataEnabled” and change its value to 0 if you want to turn it off or 1 if you want to turn it on.

Option 3 – via Group Policy Editor

To turn on or off Tailored Experiences using the Group Policy Editor, here’s what you have to do:

• Tap the Win + R keys to open the Run prompt and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
• Next, navigate to this policy setting: User ConfigurationAdminstrative TemplatesWindows ComponentsCloud Content
• Here, double click on the “Do not use diagnostic data for tailored experiences” option and select Enabled. Once you do that, you will see the following description:

“This policy setting lets you prevent Windows from using diagnostic data to provide tailored experiences to the user. If you enable this policy setting, Windows will not use diagnostic data from this device (this data may include browser, app, and feature usage, depending on the “diagnostic data” setting value) to customize the content shown on the lock screen, Windows tips, Microsoft consumer features, and other related features. If these features are enabled, users will still see recommendations, tips, and offers, but they may be less relevant. If you disable or do not configure this policy setting, Microsoft will use diagnostic data to provide personalized recommendations, tips, and offers to tailor Windows for the user’s needs and make it work better for them. This setting does not control Cortana tailored experiences, since there are separate policies to configure it.”

If you encounter the “We couldn’t install some updates because the PC was turned off” while trying to run Windows Update on your Windows 10 computer, then read on as this post will give you a couple of suggestions you can use as a reference to fix this error. Make sure to follow the options given below carefully.

Option 1 – Perform basic computer troubleshooting

If you get the “We couldn’t install some updates because the PC was turned off” error on your laptop, then it’s recommended that you connect your laptop to a power source and then try clicking the Update button again. In addition, you also have to make sure that your computer stays awake until the Windows Update process is completed. This will ensure that your computer does not go into an idle state and interfere with the process.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

• After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic and the MSI Installer
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

• Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

• After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 3 – Try restarting the Windows Update Services

• Open the Services Manager.
• From there, make sure that you set the following services and Startup types:
  • Background Intelligent Transfer Service: Manual
  • Cryptographic Service: Automatic
  • Windows Update Service: Manual (Triggered)

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to install the Windows Updates manually

As mentioned, the error might be because Windows missed installing a particular update which is why you are not able to proceed with the current update. So to resolve the issue, you need to install the update that wasn’t installed by downloading it from the Microsoft Update Catalog website. You also have to make sure that you didn’t turn off the Windows update or have it delayed.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.